Patient care coordinator jobs in Bellair-Meadowbrook Terrace, FL - 176 jobs
All
Patient Care Coordinator
Front Desk Coordinator
Patient Advocate
Health Care Coordinator
Patient Coordinator
Credentialing Specialist
Home Care Coordinator
Patient Access Representative
HSPD-12: Government Badging & Credentialing Specialist (Jacksonville, FL -REF1810Q)**
Citizant 4.5
Patient care coordinator job in Jacksonville, FL
Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions.
Job Description
Enrollment Process Management:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answering phone calls/email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Documentation and Data Collection:
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verification and Authentication:
Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
Data Security and Privacy:
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
Communication:
Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
Provide excellent customer service to address questions and concerns related to the enrollment process.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Recordkeeping:
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Compliance and Training:
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications
Required Competencies:
Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.
Physical Requirements:
The role primarily involves sedentary work.
There may be occasional instances of stair climbing.
Periodic standing and/or walking for extended durations may be required.
Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential
Education:
High School diploma, GED certification.
Clearance Requirement:
US Citizenship is required.
Active Public Trust/MBI clearance or the ability to obtain one.
Starting salary range:
$40,000 - $44,700 (depending on experience)
Citizant offers a competitive benefits package, including:
Health and Welfare (H&W) benefit
Medical, dental, and vision insurance
Life and Disability Insurance
401(k)
Generous Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Tuition Assistance & Professional Development Program
Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!
Additional Information
Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.
Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
$40k-44.7k yearly 4d ago
Looking for a job?
Let Zippia find it for you.
Care Coordinator - Hourly
Wellbox Inc.
Patient care coordinator job in Jacksonville, FL
Requirements
What We're Looking For
Active Compact LPN license
At least 2 years of clinical experience (carecoordination preferred)
Tech confidence: you're comfortable using EMRs, Microsoft Office, and other digital tools
Strong communication and problem-solving skills
Schedule & Compensation
Full-time, 40 hours/week | Monday-Friday between 8 AM - 6 PM in the patient's time zone
Orientation + Training (First 2 Months): $20/hr
Monthly Bonus Potential (up to $525)
Referral Bonuses: Up to $1,000
Salary Description 20-26.50 Hr
$20 hourly 60d+ ago
ASC Medical Office Specialist
Borland Groover 4.3
Patient care coordinator job in Jacksonville, FL
COMPANY DESCRIPTION Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team! The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the center. The MOS will be responsible for providing non-clinical administrative support to the surgery center, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, entering patient information into the practice's designated electronic health record, and requesting and collecting copays/outstanding balances at the time of check-in. To ensure success, the MOS must provide excellent customer service, display a pleasant demeanor, be a helpful and comforting person as well as exude a willingness to prioritize patient needs within a fast-paced gastroenterology specialty center. ESSENTIAL JOB FUNCTIONS
Greet patients, family, and visitors.
Perform patient intake by obtaining and verifying patient demographics and medical insurance information.
Scan all required information (insurance cards, etc.) as required into the designated system.
Prepare patients' charts for each day with all required documents.
Answer phone calls, direct calls to appropriate party/department, return calls, and respond to voicemails.
Obtain required co-pays/deductibles from patients.
Scan patient charts for the day after the patient is discharged.
Check daily for procedures added or cancellations.
Refer all patients' financial requests to the center's business office manager and/or collections department.
Distribute all incoming faxes to the correct departments and/or scan them into patient charts.
This job requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
Must follow the organization's Code of Conduct.
Must participate in the Compliance Program Initiatives and reporting and Compliance Issues.
Other duties assigned.
ADDITIONAL RESPONSIBILITIES
Keeps current on the center's various insurance plans.
Print any pertinent information as necessary.
Notify patients/family if their physician is running behind schedule.
Performs other related duties as assigned
COMPETENCIES
Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Problem Solving - The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution.
Customer Service Oriented - Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.
Collaboration- Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization's shared objectives.
GENERAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Strong customer service skills with both patients and other departments within the practice.
Must be able to function in a fast-paced and possible stressful environment.
Accurate Data Entry skills.
Ability to operate a computer, copier, fax, and scanner.
Microsoft Office, EMR, and other medical software experience preferred.
Ability to work independently, in a team environment, and multi-task.
Maintain a professional and upbeat attitude.
Ability to accurately handle cash.
Maintain Proper phone etiquette.
Ability to communicate in English
EDUCATIONS AND EXPERIENCE
High School diploma/Equivalency required.
Customer service experience is required.
At least one (1) year of experience in a medical office (preferred).
BLS Certificate (30 days upon hire)
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands
Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
Moderate lifting (15-20 lbs.): essential
Walking: Must be able to access and navigate each department at the organization's facilities: essential
Pushing/Pulling: marginal
Standing: essential
Repetitive motion: marginal
Reaching: marginal
Bending: marginal
Emotional Demands
Fast pace: essential
Multiple Stimuli: essential
Intense customer interaction: essential
Frequent change: essential
Mental/Sensory Demands
Memory: essential
Reasoning: essential
Hearing: essential
Reading: essential
Analyzing: essential
Logic: essential
Verbal communication: essential
Written communication: essential
BENEFITS (FULL-TIME ONLY)
Health Insurance
Dental Insurance
Vision Insurance
401K Retirement Plan
Life Insurance
Short- and Long-term disability
Profit Sharing
Supplemental Insurance
Education and Tuition Reimbursement funding
Initial Uniform Allowance
Employee Assistance Program (EAP)
Paid Time Off (PTO)
Volunteer Time Off (VTO)
Paid Holidays
IMPORTANT NOTE The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.
$26k-33k yearly est. 4d ago
Patient Care Coordinator
Mobile Medical 4.2
Patient care coordinator job in Jacksonville, FL
Job Description
Join the Team at Mobile Medical - Where Compassionate Care Meets Innovation!
At Mobile Medical, we are passionate about bringing high-quality primary care directly to patients in the comfort of their own homes. Our mission is to deliver holistic, patient-centered care that enhances quality of life and helps individuals thrive in their familiar surroundings. Guided by compassion, integrity, and innovation, we are committed to providing care that makes a meaningful and lasting impact. As a growing team of dedicated healthcare professionals, we offer the resources and support needed to help you succeed and grow in your career.
Location:
This position is based in South Jacksonville, FL. The position is an in-office opportunity, and the schedule is Monday-Friday, 8:30 AM-5:00 PM.
Your Role as a Mobile Medical PatientCareCoordinator (Navigator):
Assist in patientcare by processing provider orders after visits.
Coordinate home health services, labs, DME, radiology, and other diagnostic services.
Collaborate with the healthcare team and maintain compliance with medical record policies.
Complete prior authorizations for patients as needed.
Process medication refills and manage home health updates.
Qualifications:
Some college (required)
Medical Assistant certification (preferred)
One year of medical office experience (required), including front-of-office doctor's office experience (check-in/check out)
Prior authorization experience (specifically through Availity, United Healthcare portal, and CoverMyMeds)
Ability to work in a high-call environment
eClinicalWorks experience (required)
Highly organized and able to multitask
Self-motivated with strong attention to detail.
Excellent customer service and communication skills
Proficiency in Microsoft Office
Why Choose Mobile Medical?
At Mobile Medical, we value our team members as much as our patients. Whether you're an experienced professional or new to mobile healthcare, you'll find a supportive and rewarding environment here.
Professional Development: Ongoing training, mentorship opportunities, and support for career development.
Comprehensive Benefits:
Enjoy
three weeks of PTO and annually increases to four weeks after five years.
Earn
quarterly bonuses based on individual and team performance.
Plan for the future with our
401(k) options
.
Employee Assistance Program (EAP), pet insurance, legal assistance, and employee referral bonuses.
Health, dental, vision, and HSA options.
Mileage reimbursement or company vehicle (per company policy).
Data plan reimbursement.
Join Mobile Medical and become part of a compassionate, innovative team providing mobile healthcare.
Apply today to make a meaningful impact in the lives of our patients!
*********************************
Your application for employment may require the successful completion of an AHCA Level 2 background screening. For more information regarding Care Provider Background Screenings conducted by Clearinghouse, please visit the FL Clearinghouse website at *********************************
Monday-Friday, 8:30 AM-5:00 PM
$27k-36k yearly est. 22d ago
Patient Care Coordinator Home Health - Full Time
Brooks Rehabilitation 4.6
Patient care coordinator job in Jacksonville, FL
For 50 years,
Brooks Rehabilitation
, headquartered in Jacksonville, Fla., has been a comprehensive source for physical rehabilitation services. As a nonprofit organization, Brooks operates one of the nation's largest inpatient rehabilitation hospitals in the U.S. with 160 beds, one of the region's largest home healthcare agencies, 40 outpatient therapy clinics, a Center for Inpatient Rehabilitation in partnership with Halifax Health in Daytona Beach, the Brooks Rehabilitation Medical Group, two skilled nursing facilities, assisted living and memory care. Brooks will treat more than 60,000 patients through its system of care each year. In addition, Brooks operates the Clinical Research Center, which specializes in research for stroke, brain injury, spinal cord injury and more to advance the science of rehabilitation. Brooks also provides many low or no cost community programs and services such as the Brooks Clubhouse, Brooks Aphasia Center and Brooks Adaptive Sports and Recreation to improve the quality of life for people living with physical disabilities. Brooks Rehabilitation proudly employs over 2,500 clinicians and staff across the state of Florida. We are looking for exceptional people to join our culture of caring and bring our mission to life.
Location Overview: 6676 Corporate Center Parkway Jacksonville Fl, 32216
Position Summary: The Patient Experience Coordinator engages the patient and caregiver in ongoing meaningful dialogue to establish and maintain a positive and supportive relationship with the goal of ensuring patient & family satisfaction. The coordinator facilitates the referral from all referrals sources by making contact with the patient and family to ensure understanding of home health. The coordinator gets all necessary information to meet insurance guidelines for acceptance into home health. Medicare guidelines being the strictest this position ensure patients have had a face to face, PDGM diagnosis and appropriate clinical orders. The Coordinator facilities an effective safe discharge from the referral source. The Coordinator works hand in hand with Central Intake Department to ensure all demographic, payer information is correct. . The coordinator investigates, resolves, documents and reports concerns and compliments to home health leadership and appropriate team members. The Coordinator follows the patient until the patient is admitted to the home health setting. If the patient is hospitalized during their stay with home health the coordinator follows the patient until home health is reestablished.
Job Responsibilities:
Represents Brooks mission, vision, and values at all times
Adheres to policies regarding attendance, conduct, grooming, and dress code.
Complies with professional, regulatory, ethical and legal standards.
Adheres to Agency HIPAA compliance and patient confidentiality standards.
Maintains a clean and safe environment; identifies and reports hazards.
Meets all requirements for mandatory in-services and annual training.
Promotes a positive image of Brooks Rehabilitation Home Health to outside agencies and the public.
Able to prioritize workload in a meaningful manner and remain organized
Participates in performance improvement activities as needed.
Exhibits excellent service to patients, visitors, physicians, and co-workers.
Communicates in a professional and courteous manner
Handles multiple assignments with accuracy and in a timely manner
Ability to accept responsibility and direction
Presents in a professional way to all case managers and referral sources.
Is a resource for patients until they are admitted to home health.
Works with referral sources to ensure all demographics, payer information, clinical orders, including all F2F requirements are met for all Medicare and Commercial insurance if it is mandated.
Insures all clinical orders outline all necessary supplies needed for the patient to be at home.
Markets to community
Coordinates work to achieve maximum productivity and efficiency; recognizes and establishes priorities.
Demonstrates appropriate judgment, requesting assistance as needed.
Is highly accountable for quality, quantity and timeliness of work
Maintains a pleasant and professional demeanor at all times ensuring that behavior is consistent with organizational values and policies.
Works cooperatively with all staff & departments in support of agency needs and goals.
Demonstrates knowledge of home health regulations and standards.
Provides back up assistance to the Account Executives as needed.
Accepts other duties as assigned willingly and pleasantly.
Job Qualifications:
Prefer Rn or LPN due to need for ICD10 knowledge and appropriate clinical orders
High School Diploma or GED, college degree preferred
General knowledge of medical terminology, supply management, central supply
$23k-32k yearly est. Auto-Apply 9d ago
Medical Front Office Receptionist and Scheduler # 1 hr. to apply
Advanced Medical Centers 4.2
Patient care coordinator job in Jacksonville, FL
Job Description
ATTENTION application to this position requires completion of 3 pre-interview assessments that take about 1 hour to complete. One of them requires a computer and takes about 35 min. Advanced Medical Centers is a premier provider of comprehensive physical medicine services, neuropathy treatment options, spinal decompression and men's health and wellness.
We are seeking a customer-focused dynamic individual to join our team as a Medical Front Desk Receptionist and Patient Educator. As the first point of contact for our clinic, you will play a crucial role in providing exceptional service to our patients while ensuring smooth clinic operations.
Salary: $19.00 - $24.00 per hour base pay
We also offer PTO after 90 day probationary period, performance based commission, and bonuses.
This position involves a variety of tasks including answering phones, checking patients in and out, collecting fees for services, scheduling appointments.
Responsibilities:
● Answering Phones:
* Greet patients and answer incoming calls promptly and professionally.
* Provide information about clinic services, appointment availability, and general inquiries.
* Direct calls to appropriate staff members or departments as needed.
● Checking Patients In:
* Welcome patients warmly as they arrive for their appointments.
* Verify patient information and update records as necessary.
* Ensure patients complete necessary paperwork and forms accurately and efficiently.
● Checking Patients Out:
* Process payments for services rendered, including copays, deductibles, and other fees.
* Provide receipts and documentation for patient transactions.
* Schedule follow-up appointments as needed and provide appointment reminders.
● Collecting Fees for Services:
* Explain billing and payment options to patients and assist with financial arrangements as
needed.
* Maintain accurate records of payments received and reconcile cash at the end of each
day.
● Scheduling Appointments:
* Manage appointment scheduling software to book and confirm patient appointments.
* Coordinate scheduling adjustments and cancellations to optimize clinic efficiency.
* Follow up with patients to reschedule missed appointments and fill cancellations
promptly.
● Patient Education and Case Management:
* Educate patients and their spouse about their chronic condition with provided tools.
* Help patients choose a recommended care plan and determine payment options.
* Weekly online training required and training in Tampa 2 days every 6 weeks strongly encouraged.
Requirements/Responsibilities
Requirements:
FOLLOW THE DIRECTIONS IN THIS POST TO BE CONSIDERED
IF YOU DO NOT leave the voice message and complete the assessments as instructed YOU WILL NOT be considered.
* Well spoken and professional appearance.
* Ability to handle our scheduling and patientcare software systems.
* Prior experience in a medical office is highly desirable.
* Pre-hire assessments to be completed located here: (may need to cut/paste) ************************************************************************************************
You will need to leave a voice message for the hiring manager stating why you are a great candidate for this position. **************
Some of these requirements are designed to demonstrate your ability to follow directions
There are three assessments that will have to be completed prior to consideration for an interview. You may need to cut and paste the web URL into your browser.
DO NOT COMPLETE THE SAME ASSESSMENT MULTIPLE TIMES
There is a pre-hire assessment that will need to be filled out here:
https://www.office-testing.com/candidate?TypeTest=PRESELECT&ID=1473&crc=**********3221385
There is a Recrutec assessment here:
https://www.office-testing.com/candidate?TypeTest=RECRUT&ID=1473&crc=**********3221385
There is a PSS assessment (requires a computer and 35 min.) here:
https://www.office-testing.com/candidate?TypeTest=PSSA&ID=1473&crc=**********3221385
Do not forget to leave a VOICE message at **************
Special Instructions
Please do not send any emails, resumes, or call directly to our offices.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which SHOULD include a Resume, a voice message left at ************** detailing why you are a great fit for this position, and a Cover Letter. There are three assessments that will have to be completed prior to consideration for an interview. URL or Links to all here: ************************************************************************************************
You may need to cut and paste the web URL into your browser.
Do not forget to leave a VOICE message at **************
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$19-24 hourly 3d ago
Care Coordinator (IDD Pilot Program)
Independent Living Systems 4.4
Patient care coordinator job in Fernandina Beach, FL
Job Description
We are seeking a CareCoordinator for the IDD Pilot Program to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The CareCoordinator for the IDD Pilot Program plays a pivotal role in managing and facilitating comprehensive care plans for individuals with intellectual and developmental disabilities. This position ensures that participants receive coordinated, person-centered services that promote their health, well-being, and independence. The CareCoordinator acts as a liaison between healthcare providers, community resources, families, and the individuals themselves to streamline access to necessary supports and services. By monitoring progress and adjusting care plans as needed, the role contributes to improved health outcomes and quality of life for program members. Ultimately, the CareCoordinator's core functions include assessing individual needs, developing a person-centered support plan, coordinating services and care, and serving as the enrollee's advocate.
Minimum Qualifications:
With the following qualifications, have a minimum of two (2) years of relevant experience working with individuals with intellectual developmental disabilities:
Bachelor's degree in social work, sociology, psychology, gerontology, or related social services field.
Bachelor's degree in field other than social science
Registered Nurse (RN) licensed to practice in the state of Florida.
Licensed Practical Nurse (LPN) with a minimum of four (4) years of relevant experience working with individuals with intellectual developmental disabilities.
Relevant professional human service experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, public health, or a related discipline.
Certification in carecoordination or case management (e.g., CCM, CCRC).
Experience with Medicaid waiver programs or other disability support services.
Familiarity with behavioral health interventions and supports.
Responsibilities:
Serve as the primary point of contact for the enrollee and their authorized representatives.
Assess needs, identify care gaps, and develop a person-centered support plan.
Coordinate services and care across the continuum and facilitate communication with providers and community resources.
Provide education and support on available resources and self-advocacy.
Maintain accurate documentation and ensure compliance with policies, regulations, and quality standards.
$35k-53k yearly est. 22d ago
Front Desk Specialist - San Marco Rehab
Jacksonville Orthopaedic Institute 4.1
Patient care coordinator job in Jacksonville, FL
Job Description
Jacksonville Orthopaedic Institute is looking for someone to work full-time as the Front Desk Specialist at the San Marco rehab.
The position is full-time with benefits including medical, dental, vision, life and disability insurance, and 401K retirement plan.
The Front Desk specialist serves as the receptionist and performs all related clerical and administrative functions according to current practices and established procedures.
Office Location: JOI San Marco Rehab, 1325 San Marco Blvd, Jacksonville, FL 32207
Schedule: Monday - Friday/40 hours/week
Essential Duties and Responsibilities
Greet patients and determine the nature of their visit, i.e. appointment, etc.
Responsible for checking patients in and out for their scheduled appointments.
Collect and update current demographic and insurance information.
Verify insurance participation and obtain necessary referrals
Collect all applicable co-pays or patient balances and maintain a cash journal.
Schedule patient appointments.
Instruct patients on HIPAA requirements, financial responsibility.
Assist patients with requests for records, x-rays, transportation etc.
Maintain electronic medical records.
Handle multiple telephone lines, screen callers, and relay messages.
Perform related job duties as required to support the medical office.
Position Requirements
Previous medical office experience preferred.
High school diploma or GED.
Excellent customer service skills.
Effective communication skills.
Ability to work in an environment involving direct contact with the public and staff.
Ability to handle stressful and difficult situations.
Ability to multi-task and work efficiently in a fast-paced environment.
Knowledge of patient confidentiality standards.
Effective computer skills.
Working Conditions
Normal office environment. Occasional overtime may be required.
Physical Demands
Requires sitting and standing associated with a sedentary office environment: 90% Sitting, 5% Walking, 5% Standing. Manual dexterity sufficient to operate a computer and office equipment, and to write legibly. Vision sufficient to read standard text and data on computer screens and paper forms. Ability to speak clearly and with the volume required to carry on clear conversations in person and over the phone. Hearing sufficient to carry on clear conversations in person and over the phone. All requirements are subject to possible modification to accommodate qualified individuals with a disability.
$27k-34k yearly est. 2d ago
Patient Advocate Team Lead Part-Time (Medical Cannabis)
Ayr Wellness 3.4
Patient care coordinator job in Jacksonville, FL
at Ayr Wellness
Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.
At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.
The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.
For more information, please visit ********************
Job Summary
The focus of this role is to provide support to all managers and staff while ensuring that all retail operations are performing to company standards. The Team Lead will be responsible for overseeing daily operations of the dispensary and handling the needs of all patients/customers. In conjunction with the Store Manager, this role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.
Duties and Responsibilities
Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
Provide excellent customer service to all patients while also coaching other team members
Respect all team members and report all findings to the appropriate manager.
Administer routine inspections to maintain the accurate inventory of all cannabis products.
Manage and supervise the activities of patient advocate staff
Ensure that all Procedures are updated in store to provide the best practice for staff and patients
Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
Ensure Key performance Indicators are captured
Manage daily financial reporting requirements and oversee all cash handling procedures.
Develop and maintain a schedule of all patient advocate staff
Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
Ensure traceability of product is maintained from reception to final sale
Receive, check and enter inventory into NAV when shipments arrive
Excellent oral and written communication skills, interpersonal skills, and proficiency in Microsoft Office
Close attention to detail
Excellent time management skills
High energy, customer focused, and proactive
Strong customer service skills
Ability to work efficiently with employees, customers, government agencies, and the public
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.
Qualifications
Must be 21 Years of Age
Must be able to pass a Level 2 Background Check (FBI)
Education
High school diploma/GED required
Experience - select one, remove remainder
1-3 years
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
Patient Advocates
Working conditions
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays
Able to escort and assist patients with disabilities in navigating the dispensary, consultation couches, registers, entrances and exits
Physical requirements
The person in this position frequently communicates with patients and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machine
The person in this position must be able to remain in a stationary position when checking in patients or when operating the register
The person in this position must be able to observe and assess patient entry via cameras and inspect patient IDs upon entry
Frequently communicates with other staff via Walkie Talkie or Headset
Constantly positions self throughout sales transaction by maintaining the computer/POS, collecting product and retail bags
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
$30k-38k yearly est. Auto-Apply 9d ago
New Patient Coordinator
Surgery Partners 4.6
Patient care coordinator job in Jacksonville, FL
JOB TITLE: New PatientCoordinator Our Patient Servece Representatives are integral in the smooth operation of the practice and will: * Greet patients and provide superior patient relations * Receive referrals from physicians and facilities
* Answer incoming calls (heavy call volume), verify patient insurance benefits, and administer patient registration
* Schedule and confirm patient appointments within EMR
* Communicate with referring offices regarding patient appointment statuses
REQUIREMENTS:
* High school diploma or GED required.
* Computer literate
* Ability to multitask
* Previous PatientCoordinator experience preferred.
* Knowledge and understanding of general medical terminology preferred
Benefits:
* Comprehensive health, dental, and vision insurance
* Health Savings Account with an employer contribution
* Life Insurance
* PTO
* 401(k) retirement plan with a company match
* And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
$24k-29k yearly est. 3d ago
Front Desk Coordinator - Jacksonville, FL
The Joint Chiropractic 4.4
Patient care coordinator job in Jacksonville, FL
Job Description
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
What we are looking for in YOU and YOUR skillset:
-Driven to climb the company ladder!
-Possess a winning attitude!
-Have a high school diploma or equivalent (GED).
-Complete transactions using point of sale software and ensure all patient accounts are current and accurate
-Have strong phone and computer skills.
-Have at least one year of previous Sales Experience.
-Participate in marketing/sales opportunities to help attract new patients into our clinics
-Be able to prioritize and perform multiple tasks.
-Educate Patients on wellness offerings and services
-Share personal Chiropractic experience and stories
-Work cohesively with others in a fun and fast-paced environment.
-Have a strong customer service orientation and be able to communicate effectively with members and patients.
-Manage the flow of patients through the clinic in an organized manner
* This is not an entry level position and marketing experience is preferred *
Essential Responsibilities:
-Providing excellent services to members and patients.
-The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
-Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
-Answering phone calls.
-Re-engaging inactive members.
-Staying updated on membership options, packages and promotions.
-Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
-Maintain the cleanliness of the clinic and organization of workspace
-Confident in presenting and selling memberships and visit packages
-Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between fran
Powered by JazzHR
QWCpcAkwJk
$24k-30k yearly est. 14d ago
Front Desk Coordinator (48129)
Platinum Dermatology Partners 3.8
Patient care coordinator job in Jacksonville, FL
Who We Are:
Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.
Company Conformance Statements:
In the performance of their respective tasks and duties, all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, customers, and suppliers.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
The ideal Front Desk Coordinator views themselves as a
“Director of First Impressions”
. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.
General Duties & Responsibilities:
Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
Prepares necessary patient paperwork before the patient's appointment.
Review EMA for information that needs to be updated.
Updates patients' information and accurately enters it in EMA.
Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
Recording and collecting patient copays and/or balances at check-in/out.
Other duties as assigned
Qualifications
Education:
High School Diploma or GED equivalent is required.
Qualifications:
Minimum 1-2 years experience in a medical office/clinic.
Prior dermatology or cosmetic experience is preferred.
Knowledgeable of medical dermatology terms/CPT, ICD-10.
Quality written and verbal communication skills.
Quality mathematics skills.
Professional in appearance and mannerisms.
Able to work efficiently in a fast-paced environment
Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
Able to prioritize tasks, understand the provider's instructions, and know when to seek information or advice.
Experience using EMR systems is a plus.
Our competitive benefits package includes the following:
Medical, Dental, and Vision insurance
Short-term/Long-term disability
Life and other voluntary plans
401(k) plan
Employee Referral Program
Paid Time-Off
Company-Paid Holidays
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.
Equal Employment Opportunity:
Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.
No phone calls or agencies, please.
$27k-34k yearly est. 6d ago
Medical Front Office Receptionist
Revel Staffing
Patient care coordinator job in Jacksonville, FL
A confidential internal medicine practice is seeking a detail -oriented and professional Medical Front Office Receptionist to join its patientcare team. This role is key to ensuring smooth daily operations and an excellent patient experience.
Key Responsibilities
Greet and check in patients for appointments with professionalism and courtesy.
Collect copays and verify insurance information accurately.
Update and maintain patient records in the electronic health record (EHR) system.
Answer phones, schedule appointments, and assist patients with inquiries.
Support clinical staff with front office administrative tasks.
Ensure compliance with HIPAA and maintain patient confidentiality at all times.
Qualifications
Minimum 1 year of experience in a medical front office setting required.
MediClear certification (or equivalent active healthcare compliance credential) is required
Knowledge of medical terminology required.
Strong communication, organizational, and customer service skills.
Ability to multitask and remain efficient in a fast -paced environment.
Proficiency with computers and EHR systems preferred.
Compensation & Benefits
Hourly pay of $17.00 - $22.50, depending on experience.
Opportunities for career growth within a secure healthcare environment.
Comprehensive benefits package available.
$17-22.5 hourly 46d ago
Patient Access Specialist I
The Nemours Foundation
Patient care coordinator job in Jacksonville, FL
Nemours is seeking a Patient Access Specialist I (Full-Time), to join our team in Jacksonville, Florida.
The Patient Access Specialist I is responsible for providing exemplary service in accordance with Nemours Standards of Behaviors and performs registration functions accurately. Meets or exceeds collection standard by timely verification of insurance benefits and determines financial responsibility by creating a good faith estimate when applicable. Meets or exceeds accuracy standard goals by verifying and updating demographics, insurance information, PCP and/or referral physician, pharmacy of preference when required for each encounter. Explains all essential and legal forms for each service type and collects any patient responsibility or outstanding balance at the time of service.
Ensures all financial assessments, eligibility, and benefits are accurate. Collects all patient responsibility amount due for services rendered, adheres to end of day business processing standard verifying cash analysis and receipts balances.
Properly identifies patients, accurately updates demographics information, and secures the required forms to ensure compliance with regulatory and NCH policies.
Registers bedside admissions utilizing the workstation on wheels or downtime process when necessary or performs pre-registration workflow when assigned.
Understands HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties.
Resolves all patient accounts subject to departmental standards including clearing the various Workqueues, as assigned, to ensure accuracy.
Ability to cross cover registration functions to support the Patient Financial Services department as needed.
Practices and displays Nemours' Standards of Behavior while adhering to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.
Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments in a clear and respectful manner.
Completes all mandatory training and education in a timely manner, as well as participate in huddles and/or department meetings as scheduled. Meets attendance requirements, and maintains schedule flexibility, as required. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime.
Check in/check out patients in a timely manner.
Schedule appointments according to office scheduling policies.
All other duties as assigned by supervisor or manager.
Job Requirements
High School Diploma required. Specialized (1 year of training beyond high school)
Minimum three (3) months of experience required.
Must have Medical Office or Call Center experience.
Customer Service and Healthcare experience preferred.
Bilingual (English/Spanish) preferred.
EPIC experience preferred.
$25k-32k yearly est. Auto-Apply 17d ago
Front Office Support
Diamonds Direct 3.9
Patient care coordinator job in Jacksonville, FL
We have many opportunities available on our other career site pages. Click here to link to our careers page!
At Diamonds Direct, we pride ourselves on finding talent with a certain set of characteristics, or what we call, RHINO's. These are individuals with an unmatched work ethic, and are determined to do whatever it takes plus some. They are passionate about what they do and who they do it for, and always take ownership of their work by consistently charging forward. Most importantly, RHINO's exhibit humility, as in order for the business to succeed here, it takes EVERYONE!
Do YOU have what it takes to be a Diamonds Direct RHINO??
With the Diamonds Direct Front Desk Professional, we are looking for a RHINO that will provide a luxurious experience from the very first interaction with our customers. After all, our customer experience is what sets us apart from our competitors.
What is the Upside?
Investment in your career development
Empowering you to take control of YOUR own career path within Diamonds Direct
Exposure to all other departments within our organization
A family-oriented culture unlike any other
Encouraging environment that promotes teamwork and furthering education within the jewelry industry
What does it take to be a Front Desk Professional?
Always keeping the customer first and providing a top notch, luxurious experience
The ability to build long-term relationships with your customers (Once a Diamonds Direct customer, we hope for them to remain a customer for LIFE)
Well organized and a keen eye for detail
Ability to multi-task
Professional demeanor and appearance
A natural talent for customer service
Ability to maintain composure in high pressure, fast-paced environment
Responsibilities may include:
Answer and direct calls of multi-line phone system
Assist with inventory counts
Store opening and/or closing procedures
Type appraisals
Prepare outgoing mail
Requirements
Previous customer service/front desk experience
Experience in a luxury retail environment preferred
Excellent oral communication skills
Proficient computer skills
Must be able to work Saturdays
Don't forget, we have many opportunities available on our other career site pages. Click here to link to our careers page!
$27k-33k yearly est. Auto-Apply 5d ago
Medical Front Office Receptionist and Scheduler # 1 hr. to apply
Advanced Medical Centers 4.2
Patient care coordinator job in Jacksonville, FL
Description ATTENTION application to this position requires completion of 3 pre-interview assessments that take about 1 hour to complete. One of them requires a computer and takes about 35 min. Advanced Medical Centers is a premier provider of comprehensive physical medicine services, neuropathy treatment options, spinal decompression and men's health and wellness.
We are seeking a customer-focused dynamic individual to join our team as a Medical Front Desk Receptionist and Patient Educator. As the first point of contact for our clinic, you will play a crucial role in providing exceptional service to our patients while ensuring smooth clinic operations.
Salary: $19.00 - $24.00 per hour base pay
We also offer PTO after 90 day probationary period, performance based commission, and bonuses.
This position involves a variety of tasks including answering phones, checking patients in and out, collecting fees for services, scheduling appointments.
Responsibilities:
● Answering Phones:
* Greet patients and answer incoming calls promptly and professionally.
* Provide information about clinic services, appointment availability, and general inquiries.
* Direct calls to appropriate staff members or departments as needed.
● Checking Patients In:
* Welcome patients warmly as they arrive for their appointments.
* Verify patient information and update records as necessary.
* Ensure patients complete necessary paperwork and forms accurately and efficiently.
● Checking Patients Out:
* Process payments for services rendered, including copays, deductibles, and other fees.
* Provide receipts and documentation for patient transactions.
* Schedule follow-up appointments as needed and provide appointment reminders.
● Collecting Fees for Services:
* Explain billing and payment options to patients and assist with financial arrangements as
needed.
* Maintain accurate records of payments received and reconcile cash at the end of each
day.
● Scheduling Appointments:
* Manage appointment scheduling software to book and confirm patient appointments.
* Coordinate scheduling adjustments and cancellations to optimize clinic efficiency.
* Follow up with patients to reschedule missed appointments and fill cancellations
promptly.
● Patient Education and Case Management:
* Educate patients and their spouse about their chronic condition with provided tools.
* Help patients choose a recommended care plan and determine payment options.
* Weekly online training required and training in Tampa 2 days every 6 weeks strongly encouraged. More Requirements/Responsibilities Requirements:
FOLLOW THE DIRECTIONS IN THIS POST TO BE CONSIDERED
IF YOU DO NOT leave the voice message and complete the assessments as instructed YOU WILL NOT be considered.
* Well spoken and professional appearance.
* Ability to handle our scheduling and patientcare software systems.
* Prior experience in a medical office is highly desirable.
* Pre-hire assessments to be completed located here: (may need to cut/paste) ************************************************************************************************
You will need to leave a voice message for the hiring manager stating why you are a great candidate for this position. **************
Some of these requirements are designed to demonstrate your ability to follow directions
There are three assessments that will have to be completed prior to consideration for an interview. You may need to cut and paste the web URL into your browser.
DO NOT COMPLETE THE SAME ASSESSMENT MULTIPLE TIMES
There is a pre-hire assessment that will need to be filled out here:
https://www.office-testing.com/candidate?TypeTest=PRESELECT&ID=1473&crc=**********3221385
There is a Recrutec assessment here:
https://www.office-testing.com/candidate?TypeTest=RECRUT&ID=1473&crc=**********3221385
There is a PSS assessment (requires a computer and 35 min.) here:
https://www.office-testing.com/candidate?TypeTest=PSSA&ID=1473&crc=**********3221385
Do not forget to leave a VOICE message at ************** Special Instructions Please do not send any emails, resumes, or call directly to our offices.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which SHOULD include a Resume, a voice message left at ************** detailing why you are a great fit for this position, and a Cover Letter. There are three assessments that will have to be completed prior to consideration for an interview. URL or Links to all here: ************************************************************************************************
You may need to cut and paste the web URL into your browser.
Do not forget to leave a VOICE message at **************
Press the Apply button to get started now. If you don't already have a ZippyApp account, follow the on-screen instructions to create one.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.
$19-24 hourly 15d ago
Patient Advocate Part-Time (Medical Cannabis)
Ayr Wellness 3.4
Patient care coordinator job in Jacksonville, FL
at Ayr Wellness
AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries. We are one of the largest scale producers of high-quality cannabis in the U.S., and our purpose is to be a force for good. People are at the heart of everything we do, and we are passionate about bringing progress and positive changes to our communities, our industry, and our world.
Our talented and reliable team members are the foundation of our business and investing in exceptional talent is paramount to our success. The key to building a culture where everyone can thrive starts and ends with our teams. Their collective courage and kyndness sets AYR apart. Your career growth at AYR is limitless, and we believe in creating an environment where everyone can flourish and win together.
Job Summary
The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates are expected to contribute to making their Dispensary a climate which encourages forward thinking, embraces inclusion, and practices generosity of spirit. Patient Advocates also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines.
Duties and Responsibilities
Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
Ensures customer questions or concerns are resolved quickly and completely. Communicates any requests or unresolved concerns to management immediately.
Accountable for accurately receiving, coordinating, and fulfilling customer orders by utilizing the Point of Sale (POS) and inventory tracking systems in compliance with company, local, and state policies.
Adapts to varied sales volume and stays active by initiating continued learning activities, creating an engaging environment, and assisting in keeping the dispensary properly stocked, clean, tidy and in operating order while keeping a “Customer first” acuity.
Meets/exceeds day to day sales metrics by following the customer experience selling cycle with tailored product suggestions. This includes meeting individual and team centric sales targets within each dispensary.
Assist management staff in ensuring all procedures are being followed to reflect regulatory and compliance standards.
Assists is fostering a positive work environment, treating everyone with dignity and respect, while perpetuating a curiosity for “everything cannabis”.
Performs other duties as assigned by the Manager and/or Store Lead.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet age requirement as outlined by state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends and holidays.
Maintain regular and punctual attendance.
Education
High school diploma/GED
Experience
1-3 years' experience working in a cannabis retail setting preferred
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Knowledge, Skills, and Abilities
Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.
Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner in the spirit of being a force for good; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others in discovering their genius; takes responsibility for mistakes and offers impactful solutions; recognizes personal strengths and weaknesses; seeks and openly welcomes feedback for continuous improvement and personal growth.
Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and will try anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks, quickly grasps the essence and underlying structure of anything.
Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.
Direct reports
No direct reports
Working conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors, and customers. Work may include dealing with law enforcement and occasional State inspectors.
Physical requirements
The person in this position frequently communicates with customers and/or caregivers regarding medical conditions and symptoms. Must be able to exchange accurate information about product offerings.
Frequently operates computer/POS system and other standard office equipment such as printers, phones, and photocopy machines.
The person in this position must be able to remain in a stationary position when checking in customers or when operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as to perform the duties associated with functioning as a dispensary agent.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
$30k-38k yearly est. Auto-Apply 60d+ ago
New Patient Coordinator
Surgery Partners Careers 4.6
Patient care coordinator job in Jacksonville, FL
JOB TITLE: New PatientCoordinator
Our Patient Servece Representatives are integral in the smooth operation of the practice and will:
Greet patients and provide superior patient relations
Receive referrals from physicians and facilities
Answer incoming calls (heavy call volume), verify patient insurance benefits, and administer patient registration
Schedule and confirm patient appointments within EMR
Communicate with referring offices regarding patient appointment statuses
REQUIREMENTS:
High school diploma or GED required.
Computer literate
Ability to multitask
Previous PatientCoordinator experience preferred.
Knowledge and understanding of general medical terminology preferred
Benefits:
Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!
Equal Employment Opportunity & Work Force Diversity
Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
$24k-29k yearly est. 2d ago
Supervisor, Care Coordinators (IDD)
Independent Living Systems 4.4
Patient care coordinator job in Fernandina Beach, FL
Job Description
We are seeking a Supervisor, CareCoordinators (IDD) to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Supervisor, CareCoordinators (IDD) plays a pivotal role in overseeing and guiding a team of carecoordinators who support individuals with intellectual and developmental disabilities (IDD). This position ensures that carecoordination services are delivered effectively, compassionately, and in alignment with regulatory standards and organizational goals. The supervisor is responsible for fostering a collaborative team environment that promotes professional growth, high-quality service delivery, and positive outcomes for members. By monitoring case management activities, providing training, and facilitating communication between carecoordinators and other healthcare professionals, the supervisor enhances the overall care experience for individuals served. Ultimately, this role drives continuous improvement in carecoordination processes to support the health, safety, and well-being of people with IDD.
Minimum Qualifications:
Bachelor's degree in social work, nursing, psychology, or a related health care field.
Minimum of three years of experience in carecoordination or case management, preferably working with individuals with intellectual and developmental disabilities.
At least one year of supervisory or team leadership experience in healthcare or social services setting.
Strong knowledge of IDD-related services, community resources, and relevant regulatory requirements.
Proficiency in documentation, reporting, and use of electronic health records or case management software.
Relevant experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Master's degree in social work, healthcare administration, or a related discipline.
Certification in case management or carecoordination (e.g., CCM, ACM).
Experience working within Medicaid waiver programs or other public health initiatives serving individuals with IDD.
Demonstrated success in quality improvement initiatives or program development.
Bilingual abilities or experience working with diverse populations.
Responsibilities:
Lead, mentor, and supervise a team of carecoordinators specializing in intellectual and developmental disabilities to ensure high-quality service delivery.
Monitor and evaluate carecoordination activities to ensure compliance with organizational policies, state and federal regulations, and best practices.
Facilitate regular team meetings, training sessions, and professional development opportunities to enhance staff skills and knowledge.
Collaborate with healthcare providers, families, and community resources to develop and implement individualized care plans that meet member needs.
Manage caseload distribution, performance evaluations, and address any operational challenges to maintain efficient and effective carecoordination.
$31k-44k yearly est. 8d ago
Front Desk Coordinator - Jacksonville, FL
The Joint 4.4
Patient care coordinator job in Jacksonville, FL
Are you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
What we are looking for in YOU and YOUR skillset:
* Driven to climb the company ladder!
* Possess a winning attitude!
* Have a high school diploma or equivalent (GED).
* Complete transactions using point of sale software and ensure all patient accounts are current and accurate
* Have strong phone and computer skills.
* Have at least one year of previous Sales Experience.
* Participate in marketing/sales opportunities to help attract new patients into our clinics
* Be able to prioritize and perform multiple tasks.
* Educate Patients on wellness offerings and services
* Share personal Chiropractic experience and stories
* Work cohesively with others in a fun and fast-paced environment.
* Have a strong customer service orientation and be able to communicate effectively with members and patients.
* Manage the flow of patients through the clinic in an organized manner
* This is not an entry level position and marketing experience is preferred *
Essential Responsibilities:
* Providing excellent services to members and patients.
* The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
* Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
* Answering phone calls.
* Re-engaging inactive members.
* Staying updated on membership options, packages and promotions.
* Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
* Maintain the cleanliness of the clinic and organization of workspace
* Confident in presenting and selling memberships and visit packages
* Keeping management apprised of member concerns and following manager's policies, procedures, and direction.
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between fran
How much does a patient care coordinator earn in Bellair-Meadowbrook Terrace, FL?
The average patient care coordinator in Bellair-Meadowbrook Terrace, FL earns between $20,000 and $49,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in Bellair-Meadowbrook Terrace, FL