Patient care coordinator jobs in Bloomington, IL - 87 jobs

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them . As a Patient Experience Coordinator , you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full-time position with a flexible 4 or 5-day work week Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months. Clinics are open Monday-Thursday and Saturday mornings Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location) PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care for you and your family Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

Job Description Patient Service Representative (PSR) Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest , is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest . LifeVest is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time - before/after work, and on days off. Responsibilities: Contact caregivers and family to schedule services Willingness to accept assignments which could include daytime, evenings, and/or weekends. Travel to patient's homes and health care facilities to provide services Train the patient and other caregivers of patient (if applicable) in the use of LifeVest Program LifeVest according to the prescribing physician's orders Measure the patient and determine correct garment size Review with patient, and have patient sign, all necessary paperwork applicable to the service. Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment Manage device and garment inventory Disclose family relationship with any potential referral source Qualifications: Have 1 year patient care experience Patient experience must be in a paid professional environment (not family caregiver) Patient experience must be documented on resume Completion of background check Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL Disclosure of personal NPI number (if applicable) Valid driver's license and car insurance and/or valid state ID Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically Powered by JazzHR AhSMNQALyT

Join our caring healthcare team as a full-time Medical Assistant Coordinator. You'll help make sure everything runs smoothly and patients get great care. You'll coordinate what medical assistants do each day, manage schedules, and make sure patients move through smoothly. You'll keep track of patient appointments and records, and help providers give top-notch care. You'll also teach and support medical assistants to follow health rules. Talking kindly with patients, you'll listen to their worries and give them help. Your careful work and dedication will make our clinic a great place for everyone. Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions. Responsibilities * Supervision and Training: Supervise, train, schedule, and evaluate Medical Assistants and Interns. * Leadership and Support: Act as a role model and leader, ensuring positive interactions within Chestnut and with patients. Provide support services such as answering phones, preparing charts, and completing phone screens. * Patient Interaction: Schedule, greet, escort patients, and assist with paperwork. Interview patients to gather health history and current medications. Provide health education. * Clinical Tasks: Take and document vital signs, perform phlebotomy, collect non-blood specimens, and conduct point-of-care testing. Prepare and assist with medical examinations. * Inventory Management: Manage and stock exam rooms, labs, and other areas. * Confidentiality: Maintain and protect the confidentiality of organizational information, including financial and client data. * Perform other duties as assigned. Qualifications * High school diploma or equivalent. * Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) certification. * 3 years of experience as a CMA or a CNA in an ambulatory setting. * 3 years of supervisory experience in an ambulatory setting. * Excellent organizational and interpersonal skills. * Effective oral and written communication skills. * Ability to establish and maintain effective relationships with patients, medical staff, and the public. * Basic computer skills, including Microsoft suite, Adobe Acrobat, and electronic medical records (EMR). * Ability to assist in common office procedures. Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. Chestnut offers a new salary structure and robust benefits! EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $43,000 - $49,000 annual salary. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity. check out our benefits here!

Title: Scheduling Coordinator Practice: Associated Oral & Maxillofacial Surgeons Hours: Monday: 8:00a.m. - 4:30p.m. Tuesday: 8:00a.m. - 4:30p.m. Wednesday: 8:00a.m. - 4:30p.m. Thursday: 8:00a.m. - 4:30p.m. Friday: 7:30a.m. - 2:00p.m. Saturday: Closed Sunday: Closed Pay Range: $19.50 - $20.50 based on experience Position Purpose: The Scheduling Coordinator plays a crucial role in our oral surgery practice by ensuring efficient scheduling of patient appointments, managing the daily schedule, and providing excellent customer service. This individual will be the primary point of contact for patients regarding their appointments and will work closely with our clinical and administrative staff to optimize the patient flow and overall practice operations. Essential Functions Answer phones to coordinate and schedule patient appointments, surgeries, consultations, and follow-up visits using our practice management software. Ensure accurate and timely entry of all scheduling information. Communicate effectively with patients via phone, email, and in person to confirm appointments, provide pre-appointment instructions, and answer any scheduling-related questions. Maintain and adjust the daily and weekly schedules to maximize efficiency and minimize downtime. Coordinate with clinical staff to ensure adequate coverage and optimal patient flow. Accurately update and maintain patient records, including appointment details, treatment plans, and any changes to the schedule. Provide exceptional patient service by addressing patient concerns, resolving scheduling conflicts, accepting & posting patient payments and ensuring a positive patient experience. Communicate with referring providers by filing incoming patient information from referring providers and sending thank you letters to referring providers after patient care. Work collaboratively with the clinical and administrative team to ensure smooth operations and effective communication within the practice. Generate and analyze scheduling reports to identify trends, areas for improvement, and opportunities to enhance the scheduling process. Implement and adhere to quality assurance protocols to ensure the highest standards of care in implant procedures. Participate in continuous improvement initiatives to enhance efficiency and patient outcomes. Qualifications Education: High school diploma or equivalency, required. Experience: Previous experience in a medical or dental office, particularly in a scheduling or administrative role, is highly desirable. Proficiency with practice management software and Microsoft Office Suite. Strong organizational skills and attention to detail. Excellent interpersonal and communication skills, with a patient-centered approach. Knowledge of medical terminology, a plus. Performance Requirements: Approachable, professional demeanor Detail-oriented and thorough in task execution. Strong problem-solving skills and ability to adapt to changing situations. Empathetic and patient-focused approach to care coordination. Ability to work well under pressure in a fast-paced environment. Team player with excellent collaboration skills. Independent decision-making skills and utilization of sound judgement. Strong work ethic and willingness to go above and beyond. DISCLAIMER The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS's management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

To apply via text, text 9557 to ************. Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. Hours: Full Time: Monday through Friday 8 am to 5 pm (1-hour lunch break). On-Call 24/7 Every two weeks after 90 days of employment with additional pay. When on-call may need to cover shifts in the field with mileage reimbursed. Pay: $19/HR to $21/HR Location: Addus HomeCare 1819 S. Neil Street Suite A Champaign, IL 61820 At Addus we offer our team the best: * Medical, Dental and Vision Benefits * Continued Education * Monthly Bonus in addition to the hourly rate * PTO Plan * Retirement Planning * Life Insurance * Employee discounts Essential Duties: * Schedules employees as directed by client's care plan established upon intake. * Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients. * Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted. * Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines. * Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner. Position Requirements & Competencies: * Must have high school diploma or equivalent. * 1 year of caregiving/ personal care and 1 year of office experience. * Interpersonal, organizational and communication skills. * Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program. * Must have reliable transportation. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9557 to ************. #ACADCOR #IndeedADCOR #CBACADCOR #DJADCOR

The Patient Access Specialist (PAS) is the heart of the building, and the entry point in providing the welcoming experience for all guests and their families when they call and as they arrive and lead the Springfield Clinic signature experience to all with a no-job-too-small attitude. The PAS also communicates with various ancillary departments and Care Teams to ensure smooth guest flow and high data integrity. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments. Improving efficiency and increasing customer experience will drive your success here at Springfield Clinic. Job Relationships Reports to the Operations Manager. Principal Responsibilities Answer incoming calls, identify the need of the caller, route call to appropriate area and take messages as required. Assist guests with the check-in process, verify demographic and insurance information, and update as needed. Proactively assists guests, members of the Care Team, and all team members providing information, direction and legendary hospitality. Assist guests in enrolling in the FollowMyHealth (FMH) portal and educate them on how to use the portal. Collect any patient payments and provide accurate receipt. Reconcile receipts with cash collected and complete required balancing forms in accordance with performance standards. Refers guests with questions regarding financial liability to appropriate resource(s). Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy. Identify schedule capacity and analyze the availability for guest demand in order to maximize provider efficiency and schedule utilization. Collaborate with onsite departments, and Care Team members to align scheduling effort and assist guests at first point of contact. Document guest requests to the Care Team through EHR. Work appropriate system reports for assigned provider/provider group. Work office bump list, wait list, normal letters, and overdue orders for assigned provider/provider group. Proactively identify issues with processes, policies, teamwork and technology and work to execute solutions to improve the Associate and/or guest experience. Route emergency calls to the Care Team or TeleNurse in accordance to the emergency procedure. Drive First Call Resolution on every inquiry by completing all necessary outreach on behalf of the guest or internal customer. Adhere to patient service standards. Serve as a role model of service excellence by supporting a positive front desk and/or call center atmosphere. Complete front desk and/or call center duties with a welcoming spirit and efficiency. Adhere to appropriate workflow processes. Collaborate with team members to deliver an exceptional guest experience. Demonstrate an attention to detail. Cultivate a learning/teaching environment with team members. Support other departments as needed. Remain current on all departmental policies, procedures and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Demonstrate and maintain an openness to getting the job done and assisting & supporting team meet departmental goals & objectives. Eligible for Certified Medical Administrative Assistant (CMAA) exam within (1) year of PAS employment at Springfield Clinic. This is voluntary growth opportunity. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. License/Certificates Certified Medical Administrative Assistant (CMAA) exam eligibility per the National Healthcareer Association within (1) year of PAS employment at Springfield Clinic. The is a voluntary growth opportunity. Education/Experience High School graduate or GED preferred. Comfortable with technology. Preferred: Administrative or technical background acquired through completion of 2-3 years of college. Preferred: Minimum one (1) year medical office experience Knowledge, Skills and Abilities Ability to establish and maintain meaningful and trusting relationships with associates, guests and their families. Actively listen, empathize, and resolve the expressed and unexpressed wishes and needs of Springfield Clinic guests, their families and other members of the Springfield Clinic team. Demonstrate a positive and professional attitude and dress at all times. Demonstrated ability to reason, interpret and evaluate each situation to provide assistance and resolve issues. Seek opportunities to innovate, and improve the Springfield Clinic experience for guests, their families and for team members. Effective, proficient, and professional verbal and written communication skills. Ability to adapt communication style to suit different audiences of various diversities and abilities. Ability to effectively multitask under pressure with accuracy in a fast-paced environment. Excellent attendance. Demonstrates intermediate computer skills and knowledge of computer software programs. Treat every interaction as an opportunity to make an impact and deliver excellence. Working Environment Office type environment requiring frequent fluctuations between sitting and standing. PHI/Privacy Level HIPAA1

Job Description Type: Full Time Overtime Exempt: Yes Reports To: ARMADA HQ Travel Requirement: YES, nationwide to support onsite credentialing operations as mission needs require. Security Clearance Required: N/A *************CONTINGENT UPON AWARDING OF GOVERNMENT CONTRACT******** Credentialing Specialists will provide credentialing service and support to operate IRS credentialing sites utilizing the GSA scheduling tool to manage credentialing appointments, run reports through the USAccess system, and use credentialing equipment to conduct post issuance and enrollment activities. These duties and responsibilities include, but are not limited to the following: Duties & Responsibilities: The Credentialing Specialists shall: View, manage, and check daily appointments in time trade scheduling tool Credentialing Specialists shall perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards, Perform Certificate Rekey, Pin Reset, and Card Update Credentialing Specialists shall perform card inventory and log cards on the Credential Inventory Tool (CIT) Store cards in a lockable container (file cabinet) Credentialing Specialists shall contact employees and contractors to schedule pick-up and activate SmartID Credentialing Specialists shall issue PAC Cards and Access Cards Issue Pocket Commission Credentials Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction Credentialing Specialists shall keep a log of Cards issued and collected Perform Registrar and Activator duties as required Credentialing Specialists shall perform Card Custodian duties Credentialing Specialists shall mail SmartID Cards to Light Activation Kit Operators Applicant Communications regarding credential status Credentialing Specialists shall take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM Credentialing Specialists shall perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts. Short-term shiftwork to support the standard workday, night shift and weekend hours, shall be required Other duties as assigned. Knowledge, Skills, and Abilities (KSAs): Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements. Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs. Knowledge of PII handling and federal credentialing policies. Skill in managing daily credential operations, workstations and equipment. Strong customer service and communication skills. Skill in preparing and submitting daily site reports. Strong attention to detail and documentation accuracy. Ability to follow federal credentialing standards and procedures. Minimum/General Experience: Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program. Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures. Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require. Minimum Education: High School Diploma, or equivalent Disclaimer: The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position. Applying: If you feel you have the knowledge, skills and abilities for this position visit our careers page at ****************** Special Notes: Relocation is not available for these jobs. ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.

Job Description Company Mission: To be the premier employer for individuals with disabilities. Title: Reception / Front Office Support Essential Duties and Responsibilities: Answer mainline phone and transfers calls. Sort and distribute office mail. Perform clerical duties and administrative support as required: Filing, data entry, maintaining office records. Page employees and relay messages as needed. Greet and welcome guests upon entry of the building. Handle customer inquiries as needed. Order office and maintenance supplies. Update maintenance tracker. Amazon Gait Belt order fulfillment. com order fulfillment. Light bookkeeping required. Provide as a backup to others within the office as needed. Other duties as assigned. Work Conditions: Must be willing to work 40 hours per week. Work done primarily in a manufacturing and office environment. Knowledge, Skills, and Abilities: Willingness to learn other tasks to provide back up and support. Excellent verbal and written communication skills. Strong organizational and multitasking skills. Strong attention to details. Ability to remain calm and professional under pressure. Ability to establish priorities, work independently, organize, and proceed with objectives with minimal supervision. Positive attitude and a team player. Knowledge of basic office systems and software: MS Word, MS Excel, MS Office, etc. Knowledge of Sage 100 Accounting preferred but not required. Knowledge of ADP preferred but not required. Knowledge of administrative practices and procedures, such as business letter writing and the operation of standard office equipment, including printer, fax machine, and copy machine. Previous experience in customer service or front desk role preferred. Must be accepting of interruptions made by employees. Work is done primarily in an office environment. Ability to work flexible hours, including evenings or weekends, if required. (not often). High school diploma or equivalent; additional qualifications in business or hospitality are a plus. Education/Experience: High School diploma / equivalent or higher. Benefits: Health Insurance Dental Insurance Vision Insurance PTO 403B - retirement plan Long Term Disability Hospital Indemnity Legal Accident Insurance Critical Illness Employer paid Life Insurance Employer paid Short Term Disability Bonus Opportunities

Min USD $17.14/Hr. Max USD $26.56/Hr. Under the supervision of the Patient Access Manager, and according to specified procedures, responsible for the efficient and orderly scheduling of patients for hospital services. Collection of patient data needed by the serving department to perform service. Ensure Practitioner ordered services are scheduled as directed by office staff and order/script. Responsible for verifying that the diagnosis provided and the testing ordered meet Medicare's Local Coverage Decisions (LCD) and National Coverage Decision (NCD), prior to the testing. Ensure data collection for scheduled services meet the requirements defined by the servicing department Qualifications Education: * High school diploma or equivalent required Experience: * Basic understanding of ICD-10 diagnosis codes and CPT-4 coding * Previous medical scheduling experience highly desired Other Knowledge/Skills/Abilities/Working Conditions-Physical Requirements & Atmosphere: * Outstanding customer service skills * Aptitude for detailed and accuracy a must * Medical terminology * Modern office environment. * 80/95% Sedentary in high volume call center, calls are managed by an automated attendant * Moderate to high stress due to urgency to reduce customer call wait times * Moderate noise environment. * May be subject to verbal abuse by patients * Potential exposed to clinically infectious diseases * Mild amount of walking is involved, both inter- and intra-departmental Responsibilities * Professionally and courteously interact with the general public, physicians and hospital personnel. * Receive Physician orders for patient testing and ensures orders comply with Medicare's Local Coverage (LCD) and National Coverage Decision's (NCD). * Obtain patient clinical and demographic data to appropriately provide the medical service identified by the practitioner and to provide the service at the time that best meets the patient schedule. * Demonstrate a good understanding of the elements involved with the various procedures/exams and provide appropriate instructions to patients for specific testing ordered. * Receive and interview incoming patients and/or relatives to obtain necessary information for scheduling walk-in testing. * Coordinate and communicate necessary information to the Registration personnel to facilitate the pre-registration of scheduled patients. * Communicate scheduling information to effected departments and physicians. * Maintain computer system master files to optimize system/resource effectiveness. * Coordinate and assist Financial Representative to ensure pre-certification/pre-authorizations are completed prior to service(s) being rendered. * Provide excellent customer service to patients, visitors, physicians, hospital staff and co-workers. * Keep supervisor informed of all potential problems. * Displays a needs no reminder attitude. * Ability to multitask and work in high call volume stressful environment. * Coordinate with hospital staff to ensure patients are scheduled. * Performs other related work as required or requested.

Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) Salary: Bachelor's Degree: Starting $23.00/hour + every other Friday off paid (for wellness) Master's Degree: $60,000/annually + every other Friday off paid (for wellness) Additional compensation available for candidates with professional licensure (e.g., LSW, LPC, LCPC, LCSW) or certifications such as CADC. Schedule: Full-Time | Every other Friday off (paid wellness day) Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals! About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold. Why You'll Love Working Here: Collaborative mission-driven work environment Every other Friday off - paid wellness days Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such! Your Role: Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) As a Care Coordinator for Youth and Family, you will serve as the primary point of contact for youth enrolled in the Pathways to Success program and their families. Your mission is to ensure that each child receives integrated, person-centered care that addresses behavioral health, physical health, and social determinants of health. You will work collaboratively with families, providers, and community partners to develop and implement individualized care plans that promote stability, recovery, and long-term success. Core Responsibilities: Engage youth and families to build trust and ensure active participation in care planning. Conduct comprehensive assessments to identify behavioral health needs, physical health concerns, and social service requirements. Develop and maintain individualized care plans that reflect family voice and choice, cultural considerations, and strengths-based approaches. Coordinate services across multiple systems, including mental health, primary care, education, child welfare, and juvenile justice. Facilitate Child and Family Team (CFT) meetings to ensure collaborative decision-making and progress monitoring. Monitor service delivery and outcomes, adjusting care plans as needed to meet evolving needs. Provide crisis support and linkage to appropriate resources when urgent needs arise. Document all activities in compliance with HFS and CCSO standards, ensuring timely and accurate reporting. Advocate for youth and families to remove barriers to care and promote equitable access to services. Knowledge, Skills, and Abilities: Knowledge of Care Coordination Principles: Understanding of wraparound planning, family-driven care, and integrated service delivery models. Behavioral Health & Child Development: Familiarity with mental health, substance use, and developmental needs of youth and families. System Navigation Expertise: Ability to coordinate across healthcare, education, child welfare, and juvenile justice systems. Cultural Competence: Sensitivity to diverse backgrounds and ability to incorporate cultural considerations into care planning. Communication Skills: Strong verbal and written communication for engaging families, facilitating team meetings, and documenting services. Problem-Solving & Critical Thinking: Ability to identify barriers, develop solutions, and adapt plans to meet evolving needs. Organizational Skills: Effective time management and prioritization in a fast-paced, multi-system environment. Technology Proficiency: Competence in electronic health records (EHR), care coordination platforms, and Microsoft Office Suite. Advocacy & Engagement: Skilled in empowering families, promoting voice and choice, and advocating for equitable access to services. Crisis Management: Ability to respond calmly and effectively to urgent situations and connect families to appropriate resources. Qualifications Minimum of Bachelor's degree in social work, counseling, psychology, education, or other human service fields Graduate degree in counseling, clinical psychology, social work, or other human service field preferred Minimum of 21 years of age A valid driver's license, reliable means of transportation, and proof of automobile insurance. Heritage also offers the following with this position: Generous Time Off: Vacation, sick, personal, and holiday leave Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost. Retirement: 401k and Roth Professional Growth: Tuition assistance and continuing education opportunities Loan Forgiveness: Eligible through the National Health Service Corp Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!

Job DescriptionDescription: Shift: Day/evening shift Schedule: Rotating Saturdays, Possible afternoon/evening coverage weekdays Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: Quality/Goal incentive annually Generous 401(k) match effective after 90 days Free Wellness Program Requirements: Regulatory Requirements: One year experience in office setting or hospital setting preferred. Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day.

Seeking Qualified and Experience Patient Service Representatives Do you have excellent Customer Service experience? Are you able to multitask? Committed to grow with a team? Join VitalSkin Dermatology, a modern and client focused practice in Decatur, Illinois. Monday-Friday 7:15am - 5pm @ $19-$20 (Based on experience) Must be willing to travel to other Central Illinois locations JOB SUMMARY Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution. JOB RESPONSIBILITIES Greet arriving patients, ensuring a welcoming and superior patient experience. Assist patients with completing necessary forms and consents. Adhere to patient confidentiality and records release policies. Keep lobby and front reception area clean and organized. Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines. Maintain the daily appointment schedule and notify nursing staff and providers of any changes. Manage the automated reminder system and complete required follow-up actions. Register and create records for new patients in the practice management system. Update patient demographic and contact information as needed. Obtain and verify insurance and other financial information prior to visits. Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment. Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed. Utilize office equipment such as copiers and fax machines to transmit or prepare documents Utilize the triage system for patient-related calls in accordance with procedures. Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability. Utilize office equipment such as copiers and fax machines to transmit or prepare documents. Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability. POSITION QUALIFICATIONS Minimum Qualifications High school graduate Well-developed written and oral communication skills. Demonstrates understanding of customer service principles. Working knowledge of computer applications: word processing, medical office management, and spread sheet. Preferred Qualifications 2 years customer service experience Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs VSD CORE VALUES Having fun . We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together. Being a team . We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another - forming a strong family bond. Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision. Being accountable . We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results. Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions. Being entrepreneurial . We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.

Director, Equal Opportunity and Access and Title IX Coordinator Job no: 519061 Work type: On Campus Title: Director, Equal Opportunity and Access and Title IX Coordinator Division Name: Presidential Department: Office of Equal Opportunity & Access Campus Location: Normal, IL Job Summary The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access. Working under the supervision of the President of Illinois State University, the Director of the Office of Equal Opportunity and Access (OEOA) oversees the University's program to prevent, detect, and respond appropriately to complaints of harassment and discrimination in violation of University policy and applicable state and federal law including the Civil Rights Act, ADA, Title IX, and Preventing Sexual Violence in Higher Education Act. Specific Duties and Responsibilities: - Leads the OEOA, supervises staff of investigators and other office personnel and oversees case management for the office; - Serves as the University Title IX Coordinator and oversees all aspects of University, agency, state, and federal law including but not limited to Title IX and Preventing Sexual Violence in Higher Education Act; - Oversees a University-wide program to prevent, detect, and appropriately respond to violations of University policy and applicable law related to anti-harassment and non-discrimination; - Oversees enforcement and reporting related to anti-harassment and non-discrimination statutes; - Oversees OEOA investigations of alleged discrimination and harassment; advises individuals on the complaint process, available resources, and interim measures, if appropriate; plans the investigation processes, conducts interviews, identifies and collects relevant documentation, analyzes evidence, drafts investigation reports, issues findings and determinations, recommends remedial action and maintains accurate and complete investigative files; - Oversees process for determining employee ADA accommodations and consults upon request regarding student ADA accommodations; - Develops periodic updates to University ADA policies and procedures; - Serves as an integral member of the President's staff advising other officers on all issues related to fostering an inclusive campus environment; - Serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access; - Develops and facilitates training programs to the University community related to the Civil Rights Act, Title IX, the Rehabilitation Act, Vietnam Era Veterans' Readjustment Assistance Act, Illinois Human Rights Act, and any other applicable nondiscrimination statutes and regulations; - Manages all aspects of federal Affirmative Action requirements including the development and implementation of the University's annual Affirmative Action Plan; - Develops and updates metrics, audit protocols, and controls to measure compliance with Affirmative Action Plan requirements; - Advises and collaborates with Human Resources on affirmative action recruiting sources and outreach strategies for vacancies, particularly for underutilized positions/groups. Assists with the development and implementation of effective training programs for search committees and others involved in recruitment activities; - Develops communication plan to disseminate information to University employees about the EEO/AA program; - Identifies and develops relationships with key organizations and associations with a focus on creating a more diverse employee population; - Proficient in integrating data and effectively communicate essential information; - Performs other duties as assigned. Salary Rate / Pay Rate Pay is commensurate with qualifications and experience, combined with an excellent benefits package Required Qualifications 1. Master's, Doctorate, or Juris Doctorate degree; 2. Five (5) or more years of experience interpreting and applying internal policies and state and federal nondiscrimination law including but not limited to, the Civil Rights Act and Title IX; 3. Five (5) or more years of experience investigating formal and informal complaints of sexual harassment, harassment, retaliation and discrimination; 4. Three (3) or more years of experience complying with the reporting requirements of external agencies in areas such as affirmative action, equal employment opportunity, sexual harassment/violence, and the Clery Act; 5. Knowledge of the statistical analysis used in workforce analytics and reporting; 6. Three (3) or more years of progressive supervisory experience including excellent leadership, planning, organizational and managerial skills, and proven ability to perform as a team player; 7. Demonstrated awareness of the importance of equity, diversity and inclusion, and support for a diverse and welcoming environment; 8. Demonstrated ability to assess campus-wide training needs, and to develop and implement meaningful and innovative educational programing for faculty, staff, and students relating to diversity, inclusion, and civil rights compliance. Preferred Qualifications 1. Law Degree from an accredited law school or advanced degree in a relevant field; 2. Prior experience leading an AA/EEO office; 3. Prior experience working in higher education; 4. Experience reviewing and drafting policy and procedure documents relating to state and federal nondiscrimination laws; 5. Work experience related to compliance with the Americans with Disabilities Act and/or similar state and federal standards (e.g., determining reasonable accommodations, facilities accessibility, Standards of Accessible Design). Functional Expectations Must be able to complete the following with or without a reasonable accommodation: 1. Effectively communicate on a daily basis. 2. Move about in various locations such as Springfield, IL and the Illinois State University campus as needed to complete day-to-day work. Proposed Starting Date October 2024 Special Instructions for Applicants Nomination and Application Process The Search Committee invites letters of nomination, applications (letter of interest, full resume/CV, and contact information of at least five references), or expressions of interest to be submitted to the search firm. Review of materials will begin immediately and continue until the appointment is made. For additional information, please contact: Porsha Williams, Vice President Erin Raines, Senior Principal Scott Gaffney, Executive Recruiting Coordinator Parker Executive Search Five Concourse Parkway, Suite 2875 Atlanta, GA 30328 ************ ext.: 117 ************************** || ************************ || ************************* Contact Information for Applicants Meghan Lugo ***************** Important Information for Applicants This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources. Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at **************. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence. If you are having difficulty accessing the system, please call Human Resources at **************. Advertised: 07/18/2024 Central Daylight Time Applications close: Employee Referral Send me jobs like these We will email you new jobs that match this search. Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription. The email address was invalid, please check for errors. You must agree to the privacy statement Director, Equal Opportunity and Access and Title IX Coordinator Opened07/18/2024 Closes DepartmentOffice of Equal Opportunity & Access The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access. TEST Current Opportunities Director, Equal Opportunity and Access and Title IX Coordinator Opened07/18/2024 Closes DepartmentOffice of Equal Opportunity & Access The Director of Equal Opportunity and Access (OEOA) and Title IX Coordinator serves as a senior administrative official responsible for University-wide programs, policies, and procedures designed to ensure equal employment opportunity, non-discrimination and equal access, and oversight of affirmative action reporting. The Director also serves as an advisor to the President, conducts special projects and studies, and represents the President's positions and directives to various constituents related to issues of discrimination, harassment, diversity, inclusion, equal opportunity, affirmative action, and access.

COMPANY BACKGROUND TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska. TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better. Job Description Where Purpose Meets Growth. Where Passion Fuels Healing. Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU. At our clinic, we don't just care for patients - we champion them . As a Patient Experience Coordinator , you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love! WHO YOU ARE You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive. You're perfect for this role if you are: Energetic, outgoing, and a team player A clear communicator and compassionate listener Detail-oriented and organized, even in a busy setting Calm under pressure, with the ability to multitask Inspired by wellness, movement, and human connection Eager to grow into leadership, clinical training, or patient care roles over time No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education. WHY YOU'LL LOVE WORKING HERE Full-time position with a flexible 4 or 5-day work week Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months. Clinics are open Monday-Thursday and Saturday mornings Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location) PTO, and holiday pay for select company holidays Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K Complimentary Chiropractic Care for you and your family Profit Sharing Incentive Program Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income Ongoing mentorship and leadership development - we invest in YOU! WHAT YOU'LL DO Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out. Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed! Coach and guide patients through exercises and care plans, helping them feel confident and empowered. Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events. Collaborate with a high-energy team to create a positive, healing environment every day. YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential. Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of. Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time! Additional Information All your information will be kept confidential according to EEO guidelines. Disclaimer All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.

Shift: Day/evening shift Schedule: Rotating Saturdays, Possible afternoon/evening coverage weekdays Job Summary: Provides front end patient and clinic support through insurance and demographic collection and verification, assists patients with documentation, performs appropriate appointment scheduling, documents patient-related phone calls in the EMR, and explains wait times and sets reasonable expectations for waiting patients. Benefits: Quality/Goal incentive annually Generous 401(k) match effective after 90 days Free Wellness Program Requirements Regulatory Requirements: One year experience in office setting or hospital setting preferred. Experience with billing and insurance preferred. Since 1941, Kirby Medical Center has been the premier provider of healthcare in Piatt County and surrounding areas. We are committed and proud to provide quality and compassionate healthcare services to people in need. Our values-based culture, employee engagement, and award-winning healthcare have driven the success of our organization. Kirby Medical Center is an independent, not-for-profit hospital located on a beautiful campus in Monticello, IL with satellite clinics in Atwood, & Cerro Gordo, IL. Kirby Medical Center offers an outstanding benefits package and state-of-the-art medical equipment. Ideal candidates enjoy a workplace where compassion, positive attitudes, respect, excellence, and stewardship are on display every day. Salary Description $16.05-$18.43 per hour DOE

Job Description Seeking Qualified and Experience Patient Service Representatives Do you have excellent Customer Service experience? Are you able to multitask? Committed to grow with a team? Join VitalSkin Dermatology, a modern and client focused practice in Decatur, Illinois. Monday-Friday 7:15am - 5pm @ $19-$20 (Based on experience) Must be willing to travel to other Central Illinois locations JOB SUMMARY Manage and coordinate patient relationship by providing courteous, and professional service in all interactions. Responsible for appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiries and problem resolution. JOB RESPONSIBILITIES Greet arriving patients, ensuring a welcoming and superior patient experience. Assist patients with completing necessary forms and consents. Adhere to patient confidentiality and records release policies. Keep lobby and front reception area clean and organized. Schedule, reschedule, and confirm patient appointments via phone and at check-out, following established scheduling guidelines. Maintain the daily appointment schedule and notify nursing staff and providers of any changes. Manage the automated reminder system and complete required follow-up actions. Register and create records for new patients in the practice management system. Update patient demographic and contact information as needed. Obtain and verify insurance and other financial information prior to visits. Complete required payor authorizations and on-demand insurance eligibility checks, correcting errors prior to the appointment. Answer incoming calls, addressing scheduling, billing, and general inquiries; route calls or messages to appropriate staff as needed. Utilize office equipment such as copiers and fax machines to transmit or prepare documents Utilize the triage system for patient-related calls in accordance with procedures. Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability. Utilize office equipment such as copiers and fax machines to transmit or prepare documents. Communicate effectively with the supervisor regarding expected calls, patient concerns, and staff availability. POSITION QUALIFICATIONS Minimum Qualifications High school graduate Well-developed written and oral communication skills. Demonstrates understanding of customer service principles. Working knowledge of computer applications: word processing, medical office management, and spread sheet. Preferred Qualifications 2 years customer service experience Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs VSD CORE VALUES Having fun . We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together. Being a team . We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another - forming a strong family bond. Being resilient. We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision. Being accountable . We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results. Being courageous. We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions. Being entrepreneurial . We have an owner's mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.

Min USD $15.50/Hr. Max USD $21.44/Hr. Evening Shift: 2:00 pm to 8:00 pm with an every other weekend rotation Greets visitors and patients to Decatur Memorial Hospital. Answers and refers telephone calls regarding patient inquires. * Greets employees, patients and other visitors to department, answering questions, providing and assisting with directions, and making appropriate referrals. * Answers telephone, taking messages, providing information or forwarding calls. * Maintains front desk area in neat and orderly manner. * Processes department mail Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Time Management - Managing one's own time. Speech Clarity - The ability to speak clearly so others can understand you. Responsibilities In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements. * Adaptability - Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions. * Attendance and Punctuality - Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. * Communications - Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods. * Cooperation - Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts. * Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively. * Judgment - displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information. * Problem solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations. * Quality - Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. * Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals. * Concentration - Maintains attention to detail over extended period of time; continually aware of variations in changing situations. * Supervision - ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.

Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) Salary: Bachelor's Degree: Starting $23.00/hour + every other Friday off paid (for wellness) Master's Degree: $60,000/annually + every other Friday off paid (for wellness) Additional compensation available for candidates with professional licensure (e.g., LSW, LPC, LCPC, LCSW) or certifications such as CADC. Schedule: Full-Time | Every other Friday off (paid wellness day) Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals! About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold. Why You'll Love Working Here: Collaborative mission-driven work environment Every other Friday off - paid wellness days Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such! Your Role: Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) As a Care Coordinator for Youth and Family, you will serve as the primary point of contact for youth enrolled in the Pathways to Success program and their families. Your mission is to ensure that each child receives integrated, person-centered care that addresses behavioral health, physical health, and social determinants of health. You will work collaboratively with families, providers, and community partners to develop and implement individualized care plans that promote stability, recovery, and long-term success. Core Responsibilities: Engage youth and families to build trust and ensure active participation in care planning. Conduct comprehensive assessments to identify behavioral health needs, physical health concerns, and social service requirements. Develop and maintain individualized care plans that reflect family voice and choice, cultural considerations, and strengths-based approaches. Coordinate services across multiple systems , including mental health, primary care, education, child welfare, and juvenile justice. Facilitate Child and Family Team (CFT) meetings to ensure collaborative decision-making and progress monitoring. Monitor service delivery and outcomes , adjusting care plans as needed to meet evolving needs. Provide crisis support and linkage to appropriate resources when urgent needs arise. Document all activities in compliance with HFS and CCSO standards, ensuring timely and accurate reporting. Advocate for youth and families to remove barriers to care and promote equitable access to services. Knowledge, Skills, and Abilities: Knowledge of Care Coordination Principles: Understanding of wraparound planning, family-driven care, and integrated service delivery models. Behavioral Health & Child Development: Familiarity with mental health, substance use, and developmental needs of youth and families. System Navigation Expertise: Ability to coordinate across healthcare, education, child welfare, and juvenile justice systems. Cultural Competence: Sensitivity to diverse backgrounds and ability to incorporate cultural considerations into care planning. Communication Skills: Strong verbal and written communication for engaging families, facilitating team meetings, and documenting services. Problem-Solving & Critical Thinking: Ability to identify barriers, develop solutions, and adapt plans to meet evolving needs. Organizational Skills: Effective time management and prioritization in a fast-paced, multi-system environment. Technology Proficiency: Competence in electronic health records (EHR), care coordination platforms, and Microsoft Office Suite. Advocacy & Engagement: Skilled in empowering families, promoting voice and choice, and advocating for equitable access to services. Crisis Management: Ability to respond calmly and effectively to urgent situations and connect families to appropriate resources. Qualifications Minimum of Bachelor's degree in social work, counseling, psychology, education, or other human service fields Graduate degree in counseling, clinical psychology, social work, or other human service field preferred Minimum of 21 years of age A valid driver's license, reliable means of transportation, and proof of automobile insurance. Heritage also offers the following with this position: Generous Time Off : Vacation, sick, personal, and holiday leave Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost. Retirement: 401k and Roth Professional Growth: Tuition assistance and continuing education opportunities Loan Forgiveness: Eligible through the National Health Service Corp Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!

To apply via text, text 9557 to ************. Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Supervisory and/or home care experience preferred. Hours: Full Time: Monday through Friday 8 am to 5 pm (1-hour lunch break). On-Call 24/7 Every two weeks after 90 days of employment with additional pay. When on-call may need to cover shifts in the field with mileage reimbursed. Pay: $19/HR to $21/HR Location: Addus HomeCare 1819 S. Neil Street Suite A Champaign, IL 61820 At Addus we offer our team the best: * Medical, Dental and Vision Benefits * Continued Education * Monthly Bonus in addition to the hourly rate * PTO Plan * Retirement Planning * Life Insurance * Employee discounts Essential Duties: * Schedules employees as directed by client's care plan established upon intake. * Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients. * Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence. Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted. * Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines. * Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner. Position Requirements & Competencies: * Must have high school diploma or equivalent. * 1 year of caregiving/ personal care and 1 year of office experience. * Interpersonal, organizational and communication skills. * Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program. * Must have reliable transportation. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9557 to ************. #ACADCOR #IndeedADCOR #CBACADCOR #DJADCOR