Moderate Care Coordinator (Canton Area)
Patient care coordinator job in Canton, OH
Moderate Care Coordinator Job Description
Moderate Care Coordinator (Tier 2)
Reports to: JCESC Care Coordinator Supervisor
Works in collaboration with: Child and Family Team (CFT), other care coordinators and agencies/partnerships to provide Tier 2 services.
Term: Full-time position with health care and retirement benefits
Salary Range: $40,000- $57,000
Work Location: Blended home office and regional offices with locations in Steubenville and Canton Ohio. Service counties include Belmont, Columbiana, Harrison, Jefferson, Monroe, Stark and Tuscarawas.
Travel: Ability to travel within the assigned region, to multiple offices, and home locations with personal vehicle. Most possess reliable transportation valid/active drivers License and proof of insurance.
Training: Provided upon employment
Position Summary:
Provide timely holistic care coordination to children enrolled in OhioRISE, with appropriate expertise to coordinate behavioral, medical, and pharmacy health services, including for children with dual diagnoses (BH/IDD).
Will use a wraparound-informed model for members with moderate behavioral health needs.
Key Responsibilities and Activities:
Use clinical, operational, and technical expertise to manage and provide MCC care coordination.
Manage 1915 (c) home and community-based waiver service coordination within federal requirements.
Work cooperatively with the CFT and share responsibility for developing, implementing, monitoring, and evaluation a single child and family-centered plan.
Actively grow and leverage partnerships with other (non-health) child-serving systems.
Conduct outreach to the childs family within one business day of referral to MCC.
Complete and submit child and family-centered care plans (initial, changes, transitions) to the OhioRISE plan for review and approval according to standards.
Respond to member needs twenty-four hours a day.
Approach to Tier 2 Care Coordination
Provide structured service planning and care coordination based on wraparound principles, as established by the National Wraparound Initiative including:
An initial home-based, comprehensive assessment resulting in the development of the child and family-centered care plan.
A CANS assessment once every 180 calendar days or whenever there is a significant change in the members behavioral health needs or circumstances.
Convening and facilitating the child and family team.
Developing a crisis safety plan.
Reviewing the child and family-centered care plan every thirty days or whenever there is a significant change in the members needs or circumstances.
Monitoring the child and family centered care plan.
Performing referrals and linkages to appropriate services along the continuum of care.
Ratio of one MCC to no more than twenty-five OhioRISE members receiving MCC services.
Education and qualifications:
Minimum of 3 years experience in childrens mental health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers.
Background and experience in one or more of the following areas of expertise: family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development.
Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems.
Have the qualifications and experience needed to work with children and families who are experiencing SED, trauma, co-occurring behavioral health disorders and who are engaged with one or more child-serving systems (e.g., child welfare, juvenile justice, education)
MCC care coordinators will complete the high-fidelity wraparound training program provided by an independent validation entity recognized by ODM. Care coordinators will successfully complete skill and competency-based training to provide MCC.
Complete the state-required training program provided by the COE.
Abilities Required:
Knowledge of human resources, personnel practices and human relations.
Ability to work well with individuals with diverse backgrounds and experiences.
In addition, the care coordinator should be:
Trustworthy, confidential, accessible, objective, not biased.
Interested in own professional growth.
Working Conditions:
travel to service coordination family locations.
260 day contract with benefits
Patient Care Coordinator
Patient care coordinator job in Fairlawn, OH
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
Greet and welcome patients in a timely, professional and engaging manner
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
Contact patients to follow up on visits and to build lasting patient relationsships
Ensure compliance with health, privacy, and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Qualifications
Minimum of high school diploma or equivalent required
2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
Experience with dental practice management software such as Denticon/Dentrix preferred
Excellent communication skills to interact with patients, office staff, and third party stakeholders
Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Fairlawn, OH
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Wooster, OH
Job DescriptionBenefits:
Training & development
Cleartone Hearing Aid Service in Wooster, OH is in search of a Patient Care Coordinator who wants to be part of a dynamic crew of people striving to help our community hear their best. This is a full-time opportunity which offers a competitive hourly wage, a professional atmosphere, and an opportunity to make a difference in your community.
At Cleartone Hearing Aid Services, were committed to helping our patients improve their hearing and quality of life. We treat people with compassion and empathy. Our staff engages with patients and their families, personalizing their experience to create a comfortable, warm atmosphere. We are passionate about providing the best hearing healthcare technology and the best patient experience possible for everyone.
Our environment is lively, rewarding, and challenging. We believe in always fostering, supporting, and incentivizing our staffs personal, professional and financial growth through the practice. As one of our team members, we will be committed and dedicated to your success.
The successful candidate will be a kind, friendly, enthusiastic and compassionate individual, eager to join our patient-centered and community-oriented practice, providing excellent support and contributing to the success of the team!
Responsibilities include:
Warmly greeting patients and other visitors
Answering phones in a prompt and courteous manner
Outbound calling to current and prospective patients
Entering and updating all patient information including intake and insurance forms
Scheduling appointments
Receiving funds and processing payments
Maintaining excellent working relationships with patients, vendors, colleagues, etc.
Qualifications:
Good verbal and written communication skills, including intermediate level of computer literacy. Eye for accuracy and details. A welcoming customer service orientation.
Professional-level listening and problem-solving skills.
Strong ability to prioritize, multi-task and stay organized.
Must have consistent, punctual and reliable attendance.
At least 1 year of experience in a healthcare or office setting.
Minimum high school diploma.
Salary & Benefits:
Competitive pay (starting at $15.50-$16.50 per hour DOE) plus potential for results-based compensation plan after 90-days of employment;
Paid holidays
Full-time employment with a regular schedule (Monday to Friday)
Patient Care Coordinator Front Office Staff Position
Cleartone Hearing Aid Service in Wooster, OH is in search of a Patient Care Coordinator who wants to be part of a dynamic crew of people striving to help our community hear their best. This is a full-time opportunity which offers a competitive hourly wage, a professional atmosphere, and an opportunity to make a difference in your community.
At Cleartone Hearing Aid Services, were committed to helping our patients improve their hearing and quality of life. We treat people with compassion and empathy. Our staff engages with patients and their families, personalizing their experience to create a comfortable, warm atmosphere. We are passionate about providing the best hearing healthcare technology and the best patient experience possible for everyone.
Our environment is lively, rewarding, and challenging. We believe in always fostering, supporting, and incentivizing our staffs personal, professional and financial growth through the practice. As one of our team members, we will be committed and dedicated to your success.
The successful candidate will be a kind, friendly, enthusiastic and compassionate individual, eager to join our clients patient-centered and community-oriented practice, providing excellent support and contributing to the success of the team!
Responsibilities include:
Warmly greeting patients and other visitors
Answering phones in a prompt and courteous manner
Outbound calling to current and prospective patients
Entering and updating all patient information including intake and insurance forms
Scheduling appointments
Receiving funds and processing payments
Maintaining excellent working relationships with patients, vendors, colleagues, etc.
Qualifications:
Good verbal and written communication skills, including intermediate level of computer literacy. Eye for accuracy and details. A welcoming customer service orientation.
Professional-level listening and problem-solving skills.
Strong ability to prioritize, multi-task and stay organized.
Must have consistent, punctual and reliable attendance.
At least 1 year of experience in a healthcare or office setting.
Minimum high school diploma.
Salary & Benefits:
Competitive pay (starting at $15.50-$16.50 per hour DOE) plus potential for results-based compensation plan after 90-days of employment;
Paid holidays & PTO;
Part-time or full-time employment with a regular schedule (Monday to Friday)
Home Health Patient Care Coordinator (RN/LPN)
Patient care coordinator job in Solon, OH
Become a part of our caring community and help us put health first
As a Patient Care Coordinator, you will:
Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market.
Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility.
Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources.
Assist program in timely processing of physician orders as directed.
Use your skills to make an impact
Required Experience/Skills:
RN/LPN/LVN license.
Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources.
Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills.
Preferred Experience/Skills:
Bachelor's of Science in Nursing preferred.
A minimum of three years clinical experience preferred.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$59,300 - $80,900 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Auto-ApplyOhio Rise: Care Coordinator
Patient care coordinator job in Medina, OH
Job Description
has a $4,000 hiring bonus~
Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs.
Check out “Bellefaire JCB: Join Our Team” on Vimeo!
POSITION SUMMARY:
We are growing with a new program - OhioRise! We are looking for both Moderate and Intensive Care Coordinators to work in Medina County. We are looking for professionals that understand High-Fidelity Wraparound practice while providing care coordination services to identified youth that will provide specific, measurable, and individualized services to each person served. This position DOES REQUIRE (reimbursed) travel between the main office and client homes.
RESPONSIBILITIES INCLUDE:
Provide Wraparound Care Coordination services as part of the CME Project, using the High Fidelity Wraparound model to clients and families identified for the projects. Deliver service in a variety of settings in the home and community. Service plan should include a comprehensive 24 hour Crisis Plan.
Maintain required caseload of 1:25 at any given time. Initial Plan is required within 30 days, and subsequent plans submitted every 30 days.
Complete all required assessments and documents as outlined by the agency and the CME Project to include the Strengths, Needs and Cultural Discovery Assessment and the Wraparound plan.
Work collaboratively with identified partners on behalf of the Child and Family team to include both formal and informal supports.
Provide Community Psychiatric Support Treatment (CPST) and Therapeutic Behavioral Services (TBS) where appropriate on assigned cases and participate in crisis management as necessary.
Monitor the provision and quality of services provided to the family through the Child & Family Team and act as liaison when new services/resources need to be sought or developed.
Contribute to the development and maintenance of the client record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Provide written and verbal information related to the youth's and family's mental health based on assessment and family contact. This information will include the youth's and family's strengths and competencies, progress or lack of progress, as well as report on the services and supports put in place to assist the family.
QULAIFICATIONS:
Education: Minimum High School Diploma required with three years of experience in the mental health field. Bachelor's or Master's Degree in Social Work, Counseling or related field with one to two years of experience in the mental health field preferred
Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, and linking/ advocacy skills. Completion of Vroon Vandenburg High Fidelity Wraparound Training
Ability to perform job responsibilities with a high degree of initiative and independent judgment
Sensitivity in relating to persons of varying backgrounds and demonstrated ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities
A valid driver's license with approved driving record (less than 6 points), personal transportation and insurance, if required to drive on behalf of the agency.
BENEFITS AND SALARY:
The Salary for range for this position is $44,000 - $55,000 per year, depending on relevant education, experience and licensure.
At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.
Our offerings include:
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
50% tuition reduction at Case Western Reserve University for the MNO and MSW programs
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
#BJCB-CME-1
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
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Patient Access II PRN 6a-6p float position
Patient care coordinator job in Wooster, OH
Job Description
About the Role:
The Patient Access II PRN position at Wooster Community Hospital plays a critical role in ensuring a seamless and positive experience for patients as they enter the healthcare system. This role is responsible for accurately registering patients, verifying insurance information, and collecting necessary documentation to facilitate timely and efficient access to medical services. The position requires a strong attention to detail and the ability to handle sensitive patient information with confidentiality and professionalism. Working primarily during the 6 a.m. to 6 p.m. timeframe, the Patient Access II will collaborate closely with clinical and administrative teams to support patient flow and optimize operational efficiency. Ultimately, this role contributes significantly to patient satisfaction and the hospital's ability to deliver high-quality healthcare services.
Minimum Qualifications:
High school diploma or equivalent required.
Previous experience in patient registration, medical billing, or a related healthcare administrative role.
Basic knowledge of medical terminology and healthcare insurance processes.
Proficiency with electronic health record (EHR) systems and standard office software.
Strong communication skills and the ability to handle sensitive information confidentially.
Preferred Qualifications:
Associate degree or higher in healthcare administration or related field.
Experience working in a hospital or large healthcare facility environment.
Familiarity with insurance verification software and patient financial services.
Certification in patient access or healthcare administration (e.g., Certified Patient Access Representative).
Bilingual abilities to support diverse patient populations.
Responsibilities:
Register patients accurately and efficiently, ensuring all demographic and insurance information is complete and up to date.
Verify patient insurance eligibility and benefits prior to service delivery to minimize billing issues.
Collect co-pays, deductibles, and other payments as required, following hospital policies and procedures.
Maintain patient confidentiality and comply with HIPAA regulations in all interactions and documentation.
Communicate effectively with patients, families, and healthcare team members to resolve registration or insurance issues.
Assist in managing patient wait times and flow by coordinating with clinical departments and scheduling staff.
Document all patient interactions and transactions accurately in the hospital's electronic health record system.
Skills:
The required skills enable the Patient Access II to accurately and efficiently register patients, verify insurance coverage, and collect payments, which are essential for smooth patient intake and financial operations. Strong communication skills are used daily to interact compassionately and clearly with patients and healthcare team members, ensuring understanding and resolution of any issues. Proficiency with electronic health records and insurance verification tools allows the candidate to manage patient data securely and streamline administrative workflows. Attention to detail is critical in maintaining accurate records and compliance with healthcare regulations such as HIPAA. Preferred skills, such as bilingual communication and advanced certifications, enhance the ability to serve a diverse patient population and contribute to continuous improvement in patient access services.
8 hr shifts between 6a-630p
PRN- no set hours per week.
Patient Access Representative I
Patient care coordinator job in Millersburg, OH
Job Description Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency and hospital medical care, surgical procedures, specialized treatments, as well as physician-based services. Pomerene plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "caring for our community's health".
Today, Pomerene Hospital operates as a 55-bed, independent, not-for-profit rural community hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from all neighboring counties.
Working with us you will be eligible for:
Medical, Dental, and Vision Insurance
Life Insurance
Voluntary Accident and Critical Illness Insurance
Short-Term Disability
FSA Options
403(b) with Employer Matching & Contributions
Employer-Paid Certifications
Tuition Reimbursement
Generous Paid Time Off
The Patient Account Representative interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, and benefits. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology.
Essential Functions:
Moves throughout the facility, appropriately assists in emergency drills and performs the physical requirements needed to deliver services as assigned.
Performs the manual and administrative responsibilities of this position according to hospital and department policy and procedure.
Provides a positive internal and external communication system for all customers.
Prioritizes tasks in a changing work environment and can perform work with frequent interruptions.
Demonstrates commitment to Pomerene Hospital's Values.
Delivers service that builds customer satisfaction.
Effective written and verbal communication skills
Ability to multitask within multiple accounts in high volume insurance verification processes.
Maintains productivity and quality expectations set forth by department.
Participates on committees and engages in continuous improvement efforts.
Ability to provide PBX operator functions
Qualifications:
High School Diploma/GED -Required
Healthcare/Medical Experience-Preferred
Front Office Coordinator - Full Time
Patient care coordinator job in Toronto, OH
At Summit Physical Therapy, we take pride in delivering one-on-one attention and personal care in a positive and supportive atmosphere, efficiently and effectively. Since 1993, we have delivered thousands of healing treatments to northern West Virginia residents and now offer the same to those living in Southwestern Pennsylvania.
Summit Physical Therapy is a team of licensed physical therapists who use a unique combination of positive motivation, personal attention, and hands-on techniques to help thousands achieve healthier, more active lives. And behind the scenes, we have a highly trained staff of physical therapy assistants and professionals who keep our patients focused on recovery and our business running smoothly.
We've been voted #1 in the Ohio Valley since 1993 by the readers of Weirton Daily Times and Herald Star. Join our winning team by applying online today!
Job Description
Are you looking for a career where you can call your forever work home? Do you want to work with people that you consider family? Summit Physical Therapy seeks a motivated and enthusiastic individual to join our team as a
Front Office Coordinator.
Our facility is spacious and well-equipped, and we pride ourselves on our dedication to our patients by providing the best care possible.
Job Duties:
Greeting patients and providing outstanding customer service
Accounts Receivables, and Collections
Coordinating the care for each patient from initial evaluation to discharge
Answering phones
Electronic scheduling
Data entry
Verifying current personal and financial information
Maintaining patient charts and electronic medical records
Collecting, posting, and depositing patient payments
Faxing, filing, and performing any other duties as assigned
Qualifications
High school graduate or equivalent
Must have 1+ years of previous medical front office experience
Excellent telephone skills
Proficient in Word and Excel
Previous experience with medical software preferred
Available and flexible with your hours
Close attention to detail
Great time management and organizational skills
Team player attitude and energetic with a focus on excellent customer service
Additional Information
Competitive compensation
401k
Multiple opportunities for professional development, specialization, and leadership
Employee discount plans
Employee Assistance Program (EAP)
Investment from a company that wants you to succeed and thrive
Patient Care Coordinator
Patient care coordinator job in Brecksville, OH
DASCO is growing! Voted one of the 2019, 2020, 2021 and 2022 top places to work in Columbus CEO magazine. Join Us!
Our benefits include: competitive compensation based on industry standards, an excellent benefits package, which includes: generous 401(k) match with immediate vesting, growth opportunities, health insurance benefit opportunities which include Medical, Dental, Vision, excellent PTO which increases based on tenure, holiday pay, and a fantastic company culture!
SUMMARY:
The Patient Care Coordinates a variety of branch office services to patients and referrals, including order processing, coordinating the delivery of products and services, and patient education. The role also handles a variety of tasks in support of day-to-day branch operations, such as inventory, records-keeping, office maintenance, and regulatory compliance.
ESSENTIAL FUNCTIONS:
Coordinates services for patients and referrals including, but not limited to, timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements and related follow-up to ensure service excellence.
Prepares orders for timely and accurate billing.
Delivers customer service via phone, email and face-to-face interactions. Sets up and advises patients and caregiver on equipment and service options, care and maintenance of equipment, insurance coverage, payment options and other related information.
Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs, policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board and all other applicable rules and regulations.
Other duties as assigned by the branch office manager.
Requirements
REQUIRED EDUCATION AND/OR EXPERIENCE:
High School diploma or GED equivalent.
PREFERRED EDUCATION AND/OR EXPERIENCE:
Associate's degree in related field.
Six months' experience in healthcare/medical/insurance/DME customer service role
ADDITIONAL QUALIFICATIONS:
None.
COMPETENCIES:
Communication proficiency
Compliance
Customer service / client focus
Results driven
Stress management
POSITION TYPE/EXPECTED HOURS OF WORK:
The Patient Care Coordinator position is full-time, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
SUPERVISORY RESPONSIBILITY:
This position has no supervisory role.
WORK ENVIRONMENT:
This job operates primarily in a home or professional office environment but also spends some time in a warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May utilize home medical equipment when demonstrating to patients.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.
TRAVEL:
Travel is not a daily requirement for this position but may be needed for occasional local deliveries. Overnight travel may be required for continuing education and meetings at the corporate office.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO
#ind100
Referral Scheduling Specialist
Patient care coordinator job in Boardman, OH
Referral Scheduling Specialist -
Southwoods Executive Centre
Southwoods Health is hiring a Referral Scheduling Specialist to work in our Referrals Department in the Southwoods Executive Centre in Boardman, Ohio. The Referral Scheduling Specialist is responsible for processing and following up on referrals to inside and outside physicians as well as handling outbound patient calls with primary responsibility of scheduling encounters.
Essential Duties:
Schedule patient appointments.
Updates patient demographics and registers patients for services using insurance verification software.
Send out and maintain records of physician and facility referrals.
Gather all information needed to schedule patient.
Reaches out to initiating physicians to acquire additional information needed for timely scheduling.
Follow up on referrals placed to ensure that patient has been scheduled appropriately.
Responsible for managing referral workflow through ARM or other referral worklists.
Answer questions and provide information in person and via telephone.
Update patient referral information in chart or EMR.
Trains and assists other Call Center staff helping with referral duties.
Ensure all processes at responsible physician practice maintains compliance with all regulatory agencies.
Qualifications:
Training or courses in business office activities, computer skills, and medical terminology (preferred).
Effective communication skills, ability to problem solve, and great attention to detail.
Excellent customer service and de-escalation skills.
Ability to maintain professional demeanor at all times, strong ethical and moral principles.
1-2 years' experience handling medical office referrals preferred.
Full-time. Monday-Friday. Choose your own schedule 6am-2:30pm, 7am-3:30pm, 7:30am-4pm or 8am-4:30pm.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
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Behavioral Health Coordinator - Solon
Patient care coordinator job in Solon, OH
Behavioral Health Coordinator - Solon - (25000AA5) Description The behavioral health coordinator is a core member of the collaborative care team. The behavioral health coordinator is responsible for supporting and coordinating the behavioral, mental, and physical health care of patients on an assigned patient caseload with the patient's medical provider and, when appropriate, other internal and community behavior and/or mental health providers.
The behavior health coordinator will provide short term counseling for patients and caregiver and offer parenting guidance/education for pediatric patients.
Essential FunctionsSupport the behavioral, mental and physical health care of patients on an assigned patient caseload.
Closely coordinate care with the patient's medical provider and, when appropriate, other behavioral/mental health providers, schools, and community agencies.
Screen and assess patients for common behavioral, mental health and substance use disorders.
Facilitate patient/caregiver engagement and follow-up care.
Provide caregiver and patient education about common behavioral, mental health and substance use disorders and the available treatment options.
Systematically track treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
Support medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
Provide brief behavioral interventions using evidence-based techniques such as behavioral activation, problem-solving treatment, cognitive behavioral therapy, motivational interviewing, or other treatments as appropriate.
Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.
g.
problem-solving treatment, behavioral activation, etc.
) as clinically indicated or based on caseload.
Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant, developmental psychologist and/or medical team to communicate resulting treatment recommendations to the patient's medical provider.
Consultations will focus on patients new to the caseload and those who are not improving as expected under the current treatment plan.
Case reviews may be conducted by telephone, video, or in person.
Track patient follow up and clinical outcomes using a registry .
Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients.
Document patient progress and treatment recommendations in Epic and other required systems so as to be shared with medical providers, psychiatric consultant, developmental psychologist and other treating providers.
Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized behavioral or mental health care Facilitate referrals for patient and/or caregiver that are clinically indicated services outside of the organization (e.
g.
, social services such as housing assistance, vocational rehabilitation, behavioral/mental health specialty care, substance use treatment).
Develop and complete self-management plan with patients/caregivers who have achieved their treatment goals and are soon to be discharged from the caseload.
Required For All JobsPerforms other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications EducationBachelor's Degree required Master's Degree preferred Work Experience2+ years experience in health care, behavioral health or medical setting required Experience with assessment and treatment planning for common behavioral/mental health and/or substance use disorders required Experience with evidence-based counseling techniques required Experience with screening for common behavioral/mental health and/or substance use disorders required Knowledge, Skills, & AbilitiesDemonstrated ability to collaborate and communicate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Working knowledge of differential diagnosis of common behavioral/mental health and/or substance use disorders, when appropriate.
Ability to effectively engage patients in a therapeutic relationship, when appropriate.
Ability to work with patients by telephone as well as in person (both individually and in a groups) Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common behavioral/mental health disorders, when appropriate.
Basic knowledge of psychopharmacology for common behavioral/mental health disorders that is within appropriate scope of practice for type of provider filling role.
Required Accepted LicensesLicensed Social Worker (LSW or LISW) in the State of Ohio (preferred) ORLicensed Professional Counselor (LPC or LPCC) in the State of Ohio (preferred) ORRegistered Nurse (RN) in the State of Ohio Position DetailsThis position is located in Solon; travel to other office locations is required (Beachwood, Mayfield, Westlake, and potentially Fairlawn).
Physical RequirementsSittingLifting Standing Travel Requirements50% Primary Location: United States-Ohio-SolonWork Locations: 34055 Solon Road 34055 Solon Road Solon 44139Job: Social Work / CounselingOrganization: Specialty_Care_UHMSOSchedule: Full-time Employee Status: Regular - ShiftDaysJob Type: StandardJob Level: ProfessionalTravel: Yes, 50 % of the TimeRemote Work: HybridJob Posting: Oct 3, 2025, 4:00:00 AM
Auto-ApplyPatient Service Coordinator (Medical Assistant/Front Office Role)
Patient care coordinator job in Steubenville, OH
Join UPMC Hillman Cancer Center as a Patient Service Coordinator! Do you love working with patients and want to broaden your experience in the front office? If so, our Patient Service Coordinator role could be the perfect fit for you! What You'll Do: In this hybrid role, you'll combine your clinical expertise with front-office responsibilities to keep our practice running smoothly and deliver an exceptional patient experience.
* Front Office Excellence: Greet and register patients, schedule appointments, verify insurance, and collect co-pays-all while providing outstanding customer service.
* Clinical Support: Assist providers and clinical staff with patient care, including taking vital signs, rooming and triaging patients, stocking supplies, and maintaining clean, organized spaces.
Why You'll Love This Opportunity:
* Expand your skill set and learn new aspects of the healthcare industry while continuing to use your patient care expertise.
* Work in a fast-paced, friendly, and supportive environment where your contributions truly make a difference.
* Enjoy work-life balance with daylight hours, Monday through Friday-no evenings, weekends, or holidays!
If you're passionate about patient care and eager to grow your career, apply today and join a team that's changing lives every day!
Responsibilities:
* Completes vital signs, specimen testing and EKGs as needed.
* Organizes daily schedule of patients, greet patients and assigns rooms.
* Orders supplies for unit as necessary.
* Maintains competency requirements.
* Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
* Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
* Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
* Other Duties as Assigned.
* Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
* Anticipates and responds to meet customer needs.
* Respond appropriately to crisis situation as a team member.
* Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
* Assists in the registration of patients to include verification and confirmation of health insurance coverage.
* Immediately report any situation that may impact safety of patients, visitors and staff.
* Provides front desk coverage as assigned.
* Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
* Account for all customers in the clinic.
* Provides lobby/waiting room coordination and supervision.
* Serve as liaison between customer and clinic staff.
* Collects 100% of copays daily and correctly balances at the end of each day.
* Coordinates scheduling to include testing.
* Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
* High School graduate or equivalent required.
* Minimum of three years of direct patient care and or phlebotomy experience.
* Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
* Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
* Possesses excellent organizational skills.
Licensure, Certifications, and Clearances:
* Medical Assistant or Phlebotomy licensure preferred
* CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
* Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
* Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient Care & Support Center Representative
Patient care coordinator job in Brecksville, OH
Job Details Diversident - Brecksville, OH Full TimeDescription
Patient Care Support Center Representative
Hudec Dental
WELCOME TO THE BRIDGE BETWEEN YOU AND YOUR NEW HOME
WE are a family company that is in search of someone that can deliver an experience with every single phone call.
Our practice is looking for an energetic, polished, personable and caring heart to join our family. We believe putting the customer at the heart of the business means that every PROCEDURE, PROCESS, and SYSTEM keeps the customer in mind. Our family believes that you must add something which cannot be bought or measured with money, and that is sincerity and integrity. This job description is easy: MAKE THE CUSTOMER SMILE.
Day to Day Operations
Assist new and existing patients with their dental needs.
Schedule appointments, verify insurance information, maintain office schedules.
Address patient questions and concerns.
Perform other duties as needed.
Skills Needed:
Education: High School Diploma or equivalent.
Experience: 1-3 years customer service, preferably in healthcare field.
Computer Skills: Intermediate computer skills, and knowledge of Microsoft Office products
Ability to learn clinical software
Our Practice Offers:
Medical & Vision
Internal dental allowance for employees and immediate family
401K with company paid Match
PTO
Bonus opportunities
Paid holidays
Work-life balance/no evenings or weekends
Career advancements
Referral Program
Family-focused culture
COME MAKE YOUR DIFFERENCE WITH HUDEC
Course Scheduling and Assignment Coordinator, Regional System
Patient care coordinator job in Kent, OH
Job Title: Course Scheduling and Assignment Coordinator, Regional System Physical Location: Kent Campus - Kent, OH Salary: $16.85 Basic Function: To provide support to the Course Schedulng and Assignment Administrator for the Regional System by assisting with the creation of each semester's schedule of classes for the regional campuses. Reports to Course Scheduling and Assignment Administrator, Regional System.
Additional Basic Function - if applicable:
Examples of Duties:
Duties/essential functions may include, but not be limited to, the following:
Serves as the primary point of contact on a range of scheduling, operational, and administrative issues related to class offerings at the regional campuses.
Enters courses into the computer system, assigning classrooms and locations as directed by supervisor.
Maintains a variety of related course records (e.g., faculty histories and specialties, adjunct faculty course approval lists, faculty loads, non-teaching loads, etc. ).
Schedules adjunct faculty for classes with college and/or campus dean approval.
Prepares draft load letters for campus deans.
Provide support that may include: scheduling supervisor's calendar; screening visitors and telephone calls for supervisor, preparing agendas and coordinating meeting arrangements; preparing written records and reports.
Perform other duties as assigned.
Additional Examples of Duties - if applicable:
Minimum Qualifications:
High school diploma or equivalent. Two years of experience performing class scheduling.
License/Certification:
Knowledge Of:
Office practices and procedures to include filing procedures and letter formatting
Skill In:
Utilizing Microsoft Suite *
Interpersonal communication to effectively interact with university personnel and public in person and over the telephone Maintain accurate records *
Manage time effectively and set priorities *
Learn and utilize specific software applications *
Proofread data entered into a computerized system * *
Written communication (e.g., to compose routine correspondence) *
Ability To:
Maintain accurate records *
Manage time effectively and set priorities *
Learn and utilize specific software applications *
Proofread data entered into a computerized system
Preferred Qualifications - if applicable:
Assessments:
Asterisk (*) indicates knowledge, skills, abilities which require assessments
Working Conditions / Physical Requirements:
Working Schedule:
Additional Information:
Must pass a security check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For official job descriptions, visit ****************
Kent State University is a Smoke-Free, Tobacco-Free University effective July 1, 2017. Smoking and tobacco use are not permitted on any of Kent State's campuses or other locations and properties that are owned, operated, or leased by Kent State, both domestic and international. For additional details, visit ************************
Disclaimer:
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted to describe all the specific duties and responsibilities that may be required in any particular position. Directly related experience/education beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Kent State University reserves the right to revise or change job duties, job hours, and responsibilities.
Patient Care Coordinator
Patient care coordinator job in Brunswick, OH
We are looking for a Patient Care Coordinator to join the team! The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
* Greet and welcome patients in a timely, professional and engaging manner
* Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
* Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
* Contact patients to follow up on visits and to build lasting patient relationsships
* Ensure compliance with health, privacy, and safety regulations
* Travel as needed for training and to perform job functions
Benefits for FT Employees
* Healthcare Benefits (Medical, Dental, Vision)
* Paid time Off
* 401(k)
* Employee Assistance Program
Qualifications
Qualifications
* Minimum of high school diploma or equivalent required
* 2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
* Experience with dental practice management software such as Denticon/Dentrix preferred
* Excellent communication skills to interact with patients, office staff, and third party stakeholders
* Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Brunswick, OH
We are looking for a Patient Care Coordinator to join the team!
The Patient Care Coordinator (PCC) serves as the key liaison for our patients and ensures a seamless and welcoming experience. In this role, the PCC will greet patients warmly, introduce them to our office, coordinate treatment services, and cultivate lasting relationships. The PCC must possess exceptional communication skills, a genuine passion for outstanding customer service, and a talent for sales.
Responsibilities
Responsibilities
Greet and welcome patients in a timely, professional and engaging manner
Maintain a productive daily schedule and schedule future appointments in coordination with patients and dental staff
Provide patient consultations and communicate information about recommended treatments, cost of service, insurance coverage and payment options
Contact patients to follow up on visits and to build lasting patient relationsships
Ensure compliance with health, privacy, and safety regulations
Travel as needed for training and to perform job functions
Benefits for FT Employees
Healthcare Benefits (Medical, Dental, Vision)
Paid time Off
401(k)
Employee Assistance Program
Qualifications
Qualifications
Minimum of high school diploma or equivalent required
2 years of customer service role, sales, receptionist, or equivalent preferably in a healthcare or dental setting
Experience with dental practice management software such as Denticon/Dentrix preferred
Excellent communication skills to interact with patients, office staff, and third party stakeholders
Attention to detail in maintaining patient records and managing financial transactions
Western Dental Services, Inc. and all relevant affiliates are Equal Opportunity Employers.
Auto-ApplyOhio Rise: Care Coordinator
Patient care coordinator job in Medina, OH
has a $4,000 hiring bonus~
Bellefaire JCB is among the nation's largest, most experienced child service agencies providing a variety of mental health, substance abuse, education, and prevention services. Bellefaire JCB helps more than 43,000 youth and their families yearly achieve resiliency, dignity and self-sufficiency through its more than 25 programs.
Check out “Bellefaire JCB: Join Our Team” on Vimeo!
POSITION SUMMARY:
We are growing with a new program - OhioRise! We are looking for both Moderate and Intensive Care Coordinators to work in Medina County. We are looking for professionals that understand High-Fidelity Wraparound practice while providing care coordination services to identified youth that will provide specific, measurable, and individualized services to each person served. This position DOES REQUIRE (reimbursed) travel between the main office and client homes.
RESPONSIBILITIES INCLUDE:
Provide Wraparound Care Coordination services as part of the CME Project, using the High Fidelity Wraparound model to clients and families identified for the projects. Deliver service in a variety of settings in the home and community. Service plan should include a comprehensive 24 hour Crisis Plan.
Maintain required caseload of 1:25 at any given time. Initial Plan is required within 30 days, and subsequent plans submitted every 30 days.
Complete all required assessments and documents as outlined by the agency and the CME Project to include the Strengths, Needs and Cultural Discovery Assessment and the Wraparound plan.
Work collaboratively with identified partners on behalf of the Child and Family team to include both formal and informal supports.
Provide Community Psychiatric Support Treatment (CPST) and Therapeutic Behavioral Services (TBS) where appropriate on assigned cases and participate in crisis management as necessary.
Monitor the provision and quality of services provided to the family through the Child & Family Team and act as liaison when new services/resources need to be sought or developed.
Contribute to the development and maintenance of the client record through the timely completion of assigned documentation in accordance with applicable licensing and accreditation regulations and standards.
Provide written and verbal information related to the youth's and family's mental health based on assessment and family contact. This information will include the youth's and family's strengths and competencies, progress or lack of progress, as well as report on the services and supports put in place to assist the family.
QULAIFICATIONS:
Education: Minimum High School Diploma required with three years of experience in the mental health field. Bachelor's or Master's Degree in Social Work, Counseling or related field with one to two years of experience in the mental health field preferred
Strong clinical skills including expertise in systemic family therapy, crisis intervention, family education, and linking/ advocacy skills. Completion of Vroon Vandenburg High Fidelity Wraparound Training
Ability to perform job responsibilities with a high degree of initiative and independent judgment
Sensitivity in relating to persons of varying backgrounds and demonstrated ability to work with diverse groups of people possessing various strengths, aptitudes, and abilities
A valid driver's license with approved driving record (less than 6 points), personal transportation and insurance, if required to drive on behalf of the agency.
BENEFITS AND SALARY:
The Salary for range for this position is $44,000 - $55,000 per year, depending on relevant education, experience and licensure.
At Bellefaire, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.
Our offerings include:
Comprehensive health and Rx plans, including a zero-cost option.
Wellness program including free preventative care
Generous paid time off and holidays
50% tuition reduction at Case Western Reserve University for the MNO and MSW programs
Defined benefit pension plan
403(b) retirement plan
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care
#BJCB-CME-1
Bellefaire JCB is an equal opportunity employer, and hires its employees without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability or any other status protected by federal, state or local law.
Bellefaire JCB is a partner agency of the Wingspan Care Group, a non-profit administrative service organization providing a united, community-based network of services so member agencies can focus on mission-related goals and operate in a more cost-effective and efficient manner.
Auto-ApplyPatient Access Representative I
Patient care coordinator job in Millersburg, OH
Pomerene Hospital, situated in Millersburg, Ohio, is a community-focused healthcare facility dedicated to providing quality medical services to the region. Known for its patient-centered approach, the hospital offers a range of services, including emergency and hospital medical care, surgical procedures, specialized treatments, as well as physician-based services. Pomerene plays a vital role in enhancing the well-being of its community, fostering a compassionate environment for patients and their families, serving out the mission of "caring for our community's health".
Today, Pomerene Hospital operates as a 55-bed, independent, not-for-profit rural community hospital. As one of the largest employers in Holmes County, Pomerene Hospital serves not only the local community but also residents from all neighboring counties.
Working with us you will be eligible for:
Medical, Dental, and Vision Insurance
Life Insurance
Voluntary Accident and Critical Illness Insurance
Short-Term Disability
FSA Options
403(b) with Employer Matching & Contributions
Employer-Paid Certifications
Tuition Reimbursement
Generous Paid Time Off
The Patient Account Representative interviews the patient or his/her representative to obtain patient demographics. This position also secures insurance information, eligibility, and benefits. Works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology.
Essential Functions:
Moves throughout the facility, appropriately assists in emergency drills and performs the physical requirements needed to deliver services as assigned.
Performs the manual and administrative responsibilities of this position according to hospital and department policy and procedure.
Provides a positive internal and external communication system for all customers.
Prioritizes tasks in a changing work environment and can perform work with frequent interruptions.
Demonstrates commitment to Pomerene Hospital's Values.
Delivers service that builds customer satisfaction.
Effective written and verbal communication skills
Ability to multitask within multiple accounts in high volume insurance verification processes.
Maintains productivity and quality expectations set forth by department.
Participates on committees and engages in continuous improvement efforts.
Ability to provide PBX operator functions
Qualifications:
High School Diploma/GED -Required
Healthcare/Medical Experience-Preferred
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Brecksville, OH
Requirements
REQUIRED EDUCATION AND/OR EXPERIENCE:
High School diploma or GED equivalent.
PREFERRED EDUCATION AND/OR EXPERIENCE:
Associate's degree in related field.
Six months' experience in healthcare/medical/insurance/DME customer service role
ADDITIONAL QUALIFICATIONS:
None.
COMPETENCIES:
Communication proficiency
Compliance
Customer service / client focus
Results driven
Stress management
POSITION TYPE/EXPECTED HOURS OF WORK:
The Patient Care Coordinator position is full-time, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m.
SUPERVISORY RESPONSIBILITY:
This position has no supervisory role.
WORK ENVIRONMENT:
This job operates primarily in a home or professional office environment but also spends some time in a warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May utilize home medical equipment when demonstrating to patients.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.
TRAVEL:
Travel is not a daily requirement for this position but may be needed for occasional local deliveries. Overnight travel may be required for continuing education and meetings at the corporate office.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EEO
#ind100