Wraparound Care Coordinator
Patient care coordinator job in Buffalo, NY
The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services.
Major Responsibilities/Activities:
Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model
Utilizes a strengths-based family driven approach to services
Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from
Conducts assessments throughout duration of the case
Provides education, care coordination, and community linkages as appropriate
Conducts face to face contacts with families
Conducts Child and Family Team meetings each month
Participates in trainings required by stakeholders and agency
Maintains timely and accurate documentation in two systems
Other duties as deemed appropriate
Competencies:
Solid writing and verbal communication
Strong engagement skills and ability to engage with diverse populations
Flexibility related to scheduling
Familiarity with computer applications (i.e. Word, Excel, Outlook)
Familiarity with Fidelity EHR and Connections are a plus
Bi-lingual ability is a plus
Motivational Interviewing skills are a plus
Minimum Requirements:
Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families.
Valid NYS Driver's License and adequate auto insurance
Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
Hours: Flexible schedule based on clients' needs.
Competitive pay rate of $21.512 per hour based on a 37.5 hour work week
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
Paid Time Off (PTO)
-20 PTO Days (25 Days After Five Years of Employment)
-14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Care Coordinator
Patient care coordinator job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As a care coordinator, you'll have an important role in creating a positive experience and improving health outcomes for patients. And, you won't be working weekends.
About the Role:
You will coordinate care with care teams. You'll listen with kindness to patients' concerns as you seek solutions, and assist patients and families with navigating services and community resources. Responsibilities include:
* Carry out care coordination and patient navigation, including connecting patients with internal providers and services, and outside community resources and programs
* Assist in closing care gaps and improving health outcomes, including assisting patients with referrals ordered by providers, obtaining prior authorizations as needed, documenting and tracking referrals until completion
* Schedule appointments
* Advocate for patients when interacting with community agencies and services
* Consult with providers regarding patient needs for referrals or linkages
* Collaborate with nursing staff, providers, community health workers, billing staff, and other departments regarding patients' needs
* Provide education to patients to improve quality of life, health, and wellbeing
* Assist patients in accessing health insurance, connecting patients to facilitated enrollers
* Perform administrative tasks including running reports, entering survey data, and organizing preparation for meetings
* Complete population data management using computer programs
* Complete, track, and report in-reaching metrics
* Assist in developing and implementing metrics to measure effectiveness of this position
You will be primarily based at our Northwest location, 155 Lawn Ave., Buffalo, 14207.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills:
* High school diploma or equivalent required; associate's degree, preferred
* Experience in community health, patient resource coordination or equivalent
* Computer skills, clerical skills, data entry and organization
* Excellent written and verbal communication, and problem solving skills
* Able to read, write and speak the English language. A second language of Spanish is preferred
* Kindness: you treat each person with respect and compassion, valuing each person's story
* Resiliency: you see opportunities to innovate and find solutions when challenges arise
* Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work Monday-Friday between 8:30 a.m. and 4:30 p.m.
What We Offer:
Compensation: $22.25 an hour based on a full time, 40 hour workweek.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, and holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Senior Care Coordinator
Patient care coordinator job in Tonawanda, NY
Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Do you have a passion for helping adults in our community?
Apply to be a Senior Care Coordinator today!
“The best thing about coming to work at Horizon Health Services is knowing that I am given the opportunity to make a difference within the community, and, knowing that I am supported by my amazing team!”
-Natalie, Advanced Practice Care Coordinator
What will your day look like?
At Horizon, you'll enjoy a supportive, team-based work environment. Have a question? There's always someone there to help! We offer a seamless onboarding experience that'll ensure your success in your new role.
As a Senior Care Coordinator at Horizon, you will…
Conduct comprehensive member assessments and develop care plans that identify member needs and strengths.
Be responsible for independently managing a caseload of approximately 40 members.
Travel to meet high risk members in their homes or in the community.
Connect members to resources and services in the community.
Collaborate with members care team to ensure proper care is being delivered.
Creatively problem solve with members around practical obstacles, to meet their needs.
Gain supervisory experience by supervising interns.
Exemplify our values of integrity, respect, and passion - we always try to do the right thing, no matter how hard it is!
Why choose Horizon to build your career?
At Horizon, we don't just offer a workplace-we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 17 consecutive years and one of America's Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!
What we offer that you'll love…
Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
Team Building, Connection, and Relationships: At Horizon, we're more than co-workers, we're a community. We support each other, celebrate our achievements and milestones together, and have fun together!
Retirement: We know you want to retire comfortably and we're here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you're set for the future.
Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you'll have been able to pay off an extra $600!
Employer-Paid AAA Membership: Care Coordinators receive a AAA single membership plan, fully covered by Horizon.
Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
Horizon offers clinicians a Behavioral Health AI-powered platform to assist with note documentation requirements. This assists with reducing administrative burden and enhancing quality documentation/clinical outcomes.
Paid time off and paid holidays!
What makes you a great candidate?
We can't wait to learn more about you! Here are a few specifics of what you'll need for the job:
Bachelor's Degree in a Human Services related field
OR
Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
required.
Two or more years of experience providing health home care coordination services
required.
A clean, valid, NYS driver's license, three years of driving experience, and reliable transportation to travel locally on a regular basis
required.
Excellent verbal and written communication skills.
Ability to work independently while also being part of a large team.
Organizational, time management, and problem-solving skills.
Location:
1000 Young St. Suite 500 Tonawanda, NY 14150
Hours:
Monday through Friday - no weekend hours in this position! This position has a schedule from 8:00 AM - 5:00 PM on Monday - Thursday, and on Friday's 8:00am-2:00pm.
Compensation
Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $22.95 - $24.00. Starting pay may be impacted based on experience and education. This position includes a bonus earning opportunity, with an annual max potential of $4,800, based on volume of service visits provided and cash equivalent opt out benefits. Compensation adjustments are evaluated annually.
Physical demands associated with this position include:
Sitting for extended periods, alternating between standing and sitting
Local travel between worksites
Mobility required involving repetitive wrist, hand, and finger movements.
Handling light duties, occasionally lifting objects up to 20 pounds
Exposure to various environmental conditions including low/high temperatures, outdoor elements.
Horizon DEIB Statement:
Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.
Disclaimers:
Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.
This information is intended to provide a general overview of the position; it is not a full job description.
Wraparound Care Coordinator
Patient care coordinator job in Buffalo, NY
Job Description
The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services.
Major Responsibilities/Activities:
Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model
Utilizes a strengths-based family driven approach to services
Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from
Conducts assessments throughout duration of the case
Provides education, care coordination, and community linkages as appropriate
Conducts face to face contacts with families
Conducts Child and Family Team meetings each month
Participates in trainings required by stakeholders and agency
Maintains timely and accurate documentation in two systems
Other duties as deemed appropriate
Competencies:
Solid writing and verbal communication
Strong engagement skills and ability to engage with diverse populations
Flexibility related to scheduling
Familiarity with computer applications (i.e. Word, Excel, Outlook)
Familiarity with Fidelity EHR and Connections are a plus
Bi-lingual ability is a plus
Motivational Interviewing skills are a plus
Minimum Requirements:
Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families.
Valid NYS Driver's License and adequate auto insurance
Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
Hours: Flexible schedule based on clients' needs.
Competitive pay rate of $21.512 per hour based on a 37.5 hour work week
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
Paid Time Off (PTO)
-20 PTO Days (25 Days After Five Years of Employment)
-14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
Family Care Coordinator - On Call, 24 hr shifts
Patient care coordinator job in Williamsville, NY
ConnectLife helps people help others. As a federally designated not-for-profit organ procurement organization and community blood bank, we save and enhance lives through organ, eye, tissue and blood donation.
Family Care Coordinator
Job Summary
Responsible for the discussion of organ and tissue donation with potential donor families. Actively participates in authorization, informing families of donor designation, and providing support to donor families, ConnectLife staff, and hospital staff throughout the donation process. Assure compliance with ConnectLife Family Services policies and protocols. Provides high quality aftercare, follow up and support services to donor families with attention to detail. Helps plan and carry out programs, events, and projects for donor families.
Salary Exempt
$60,405.80 annually
Schedule:
Full-Time
In a 12 day pattern, responsible for 24 hour, on-call shifts designated as Primary or Backup
Primary days are in the office for 8 hours pending organ case activity and remaining on call the remainder of the shift; Backup would assist as needed
Education Requirements:
Bachelor's degree in a related field required. In Lieu of degree, relevant experience may be considered.
Experience:
One year experience with families or individuals during time of grief required.
Strong empathetic verbal and written communication skills
Knowledge, Skills, and Abilities:
Must have excellent interpersonal skills, including written and verbal communication.
Must be able to work under pressure while maintaining a high degree of accuracy and emotional control.
Must be adaptable and flexible to change with a continuous focus on customer service.
Must have patience in making decisions and dealing with confidential information.
Proficiency in Microsoft Word and data entry required.
Must have a professional appearance and demeanor.
Must have a valid NYS Drivers license and reliable transportation. Travel required.
Essential Job Functions:
Takes on call duty assigned to ensure the timely discussion of organ and tissue donation with potential donor families.
Works in close collaboration with hospital staff and ConnectLife staff during the evaluation phase of potential organ donors.
The Family Care Coordinator will ensure that effective huddling occurs to determine the best time to offer the families opportunity for donation.
Works with donor families to help them in understanding and accepting the diagnosis of death as described by the Physician.
Determines whether families are interested in organ and/or tissue donation and guides them through the authorization process.
Responsible to work with the key hospital staff to build close cooperative relationships which will result in the most optimal support of the donor family.
Mentor other ConnectLife staff in the donation process.
Forward correspondence from donor families and/or recipients.
Advocates for donation while being responsive to individual family circumstances and utilizes Dual Advocacy Approach model.
Ensure aftercare activities are performed according to ConnectLife and regulatory policies and guidelines.
Develop and facilitate initiatives for donor families.
Provides initial aftercare support by utilizing community resources to assist families following the donation process.
Assist with special projects related to hospital and community donation awareness.
Responsible for creating, identifying, and organizing bereavement materials and resources.
Participates in continuing education events and makes a proactive effort to stay informed regarding changes in the field e.g., donation, donor families, grief and loss, traumatic loss.
Participates in cross-departmental meetings and conferences regarding programs or support services for donor families.
Keep electronic medical records up to date with accurate contact information for donor families and document all family interactions according to Family Services policies.
Provide Family Services department with preparation and distribution of mailings.
What We Offer
Health Insurance
Employer Sponsored Dental & Vision insurance
Employer Sponsored Life insurance
Paid vacation & sick time on a accrual basis beginning on day 1
401(k) after one year of service with 3% employer contribution
Employee Referral Bonuses
Mileage Reimbursement
Pet insurance
And more!
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in West Seneca, NY
Our office, Precision Endodontics - West Seneca, is seeking a part time Patient Care Coordinator to join our busy specialty practice. You will also expand your professional network by traveling to our Williamsville location as needed.
Our office is looking for a talented and pleasant patient care coordinator to take on all administrative and front office duties to provide an exceptional experience to all patients and visitors. Here is what you need to know about the role, our team and why we could be the right next step in your career.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Ability to work Monday-Thursday from 8:00am-5:00pm and every other Friday
Will travel to Williamsville location as needed.
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks:
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$16-$22 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
Auto-ApplyPatient Services Representative - Behavioral Health
Patient care coordinator job in Buffalo, NY
Evergreen Health
At Evergreen, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen's Center for Behavioral Health. They will collaborate with and support team members to ensure a patient-focused approach to care. As part of the Essential Functions for this role, the Patient Services Representative:
Serves as receptionist for the Behavioral Health practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information
Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiates patient requests; Retrieves when requested all packages, deliveries and mailings
Qualified Candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred). Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
.
Job Type: Full-time
Required education: HS Diploma or GED
Preferred experience: Working in EMR systems; Bilingual (English/Spanish) candidates strongly encouraged to apply
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
Auto-ApplyClinical Scheduling Specialist
Patient care coordinator job in Wheatfield, NY
Elderwood at Wheatfield is searching for a seasoned Clinical Staff Scheduler to join our team. Minimum of two (2) years of related experience scheduling staff in a high volume healthcare environment is required.
The Clinical Scheduling Specialist generates, manages and updates master schedules for the nursing department while making adjustments as needed according to budgetary constraints, census fluctuations, attendance tracking, benefit accrual entries, and leaves of absence.
Responsibilities
1. Acts as the point person and lead for all matters related to scheduling staff.
2. Thoroughly understands and uses the master staffing schedule extensively.
3. Uses multiple staffing tools intricately and possesses an in-depth understanding staffing to census expectations.
4. Troubleshoots and effectively problem-solves staffing complexities with minimum supervision.
5. Displays understanding of PPD metric and how to staff accordingly.
6. Maintains regular, consistent communication with DON/ADON to ensure coordination of staffing.
7. Maintains accuracy of nursing schedule in Kronos and all required tracking.
8. Prepares daily staffing sheets with continual revisions as necessary.
9. Follows company policies for staffing as well as budgeted guidelines for assignment of staff.
10. Completes a listing of vacant nursing positions for DON weekly.
11. Schedules staff time off requests according to established guidelines and the DON/ADON's approval/direction.
12. Ensures at least one other staff member is trained on the Staffing Specialist's position in the event of vacation, sick leave, vacancy, etc.
13. Identifies critical or difficult to fill positions/shifts and takes proactive action to balance the schedule.
14. Reviews daily exception logs for payroll and assists with payroll preparation for the nursing and nursing admin department.
15. Communicates regularly with agency contacts and maintains positive, proactive business relationships.
16. Collaborates with human resources regarding policy implementation, compliance for new staff (both internal and agency) and properly communicates all staff requests (e.g. status changes).
17. Displays professionalism and ability to work in a high volume, fast-paced environment.
18. Communication expert with the ability to approach staff easily, form strong relationships and persuade staff to assist in times of need.
19. Consistently demonstrates fairness and impartiality in accordance with company scheduling/staffing practices.
20. Utilizes electronic timekeeping system as directed.
Qualifications
Minimum of Associates degree (Bachelors preferred)
Minimum of six (6) years of related experience in a high paced environment preferably in staffing/scheduling or operations
Proficiency in Microsoft Excel
Prior experience with scheduling platforms, specifically Kronos, strongly preferred
This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.
EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
Auto-ApplyPatient Services Representative - great hours!
Patient care coordinator job in Buffalo, NY
WorkFit Medical Staffing is seeking to hire a Patient Services Representative for a 13-week contract to work 40 hours a week Mon - Fri at a great facility that focuses on step-down care for long-term medical patients.
This is a 13-week contract starting June 16th and will NOT require any weekend hours. Must have strong clinic experience and strong Epic experience. We are seeking a talented individual that has AT LEAST 2 yrs of Patient Services/ medical office experience, we prefer Epic experience. Work hours 7am - 4pm weekdays!
SOME OF THE JOB FUNCTIONS of the patient services representative:
Answer the phone
Distribute email lists and merge profiles
Help with patient intake and discharge
Submit Epic logs, open mail, disperse fax documentation to correct department
We are seeking to pay $21-$23 hourly for this administrative office job, which comes with minimal training. We are seeking someone proficient with excellent Microsoft Suite experience: WORD, POWERPOINT, EXCEL, etc. Please apply!
Auto-ApplyPatient Services Representative
Patient care coordinator job in Buffalo, NY
Hourly Pay Rate:
$19.00
Shift:
Monday-Friday
The Patient Services Representative is a member of the core care team having direct patient contact. Essential duties include managing processes in the most efficient manner to streamline a
patient's encounter from beginning to end. Additional responsibilities of this position consist of maintaining broad based knowledge of the care delivery team, exhibiting extensive interpersonal skills, providing general knowledge of benefit coverage as well as internal-external referral processes allowing for the comprehensive facilitation of the patients encounter.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Demonstrates the primary goal of customer satisfaction through positive interaction with the patients, families, and care providers in a respectful, courteous, confidential, and caring manner.
• Performs reception duties which include greeting patients, patient registration, and gathers benefit coverage. Educates patient and/or caregiver on the benefit coverage.
• Provides patient with receipts for payment, schedules patient appointments and sets up transportation as needed.
• Collects co-payments as required.
• Obtains patient referrals and prescriptions for all services within the department.
• Coordinates external referrals.
• Contacts patients, as necessary, to communicate appointment dates and times.
• Assumes follow-up responsibility and completion of the internal and external process that includes patient scheduling and the patient's admission of process into rehab services.
• Obtains pre-approval / authorization from insurance company, when required.
• Monitors incoming patient information and forwards to appropriate providers and support staff as needed as compliant with HIPAA rules and regulations.
• Verifies current insurance information including PCP information, assists in the completion of patient forms, reviews and provides billing information as requested.
• Maintains accurate patient attendance records in Electronic Health Record System.
• Maintains a thorough understanding of all the technical aspects of the PSR position.
• Addresses non-clinical patient concerns in a prompt, courteous and efficient manner, making certain that all issues are documented and resolved approximate to the incident occurrence time.
• Attends required in-service programs, including continuing education activities and scheduled meetings as required to maintain accuracy and efficiency in the job duties of a PSR.
• Adheres to People Inc. plan-wide policies on patient confidentiality.
• Supports changes and new programs to improve patient care, service, and staff morale.
• Performs other duties as assigned.
TEAM FUNCTIONS AND RESPONSIBILITIES:
• Displays personal motivation by identifying and accomplishing a new professional/personal goal on an annual basis.
• Works to incorporate new information/skill and responsibility into performance.
• Promotes a positive image of the department and agency.
• Initiates and problem solves utilizing available resources within level of responsibility.
• Contributes to a positive work environment by interacting in a courteous, pleasant, and professional manner.
• Functions as a member of an interdisciplinary team through utilization of communication skills and cooperation.
• Demonstrates flexibility by understanding different views. Adapts approach as situations change and accepts changes in the organization and requirements.
• Supports clinic/agency by accepting additional tasks outside of job description such as special projects, and public education.
• Plans time off in advance and manages PTO according to department guidelines.
MINIMUM QUALIFICATIONS:
• High School Diploma/GED
• 1 year of related experience
• Ability to read and write.
• Ability to handle multiple tasks simultaneously.
SUPERVISORY RESPONSIBILITY:
• This job has no supervisory responsibilities.
What we offer:
Competitive pay and shift differentials
Paid training (no prior experience required)
Health, dental,â¯and vision insurance
Generous paid time off (PTO)
401(k) retirement plan with employer match
Opportunities for career growth within the organization
Supportive team environment that values your contributions
Front Desk Coordinator - Buffalo, NY
Patient care coordinator job in Buffalo, NY
Job DescriptionAre you looking for a company you can grow your career with and advance in? Are you goal oriented, self-motivated & proactive by nature? Do you have a passion for health and wellness and love sales? If you have the drive, desire, and initiative to work with a world-class organization, we want to talk to you. At The Joint Chiropractic we provide world class service to every one of our patients, and we would like for you to join our caring team. Let us turn that passion for health and wellness and love of helping people, into a rewarding career. We have continued to advance the quality and availability of Chiropractic care in the Wellness industry.
Part-Time 10-15/hrs weekly - Great opportunity for college students!
Closed Sunday and all major holidays
Pay Range $17-$20/hr Depending on Experience
What we are looking for in YOU and YOUR skillset!
Driven to climb the company ladder!
Possess a winning attitude!
Have a high school diploma or equivalent (GED).
Complete transactions using point of sale software and ensure all patient accounts are current and accurate
Have strong phone and computer skills.
Have at least one year of previous Sales Experience.
Participate in marketing/sales opportunities to help attract new patients into our clinics
Be able to prioritize and perform multiple tasks.
Educate Patients on wellness offerings and services
Share personal Chiropractic experience and stories
Work cohesively with others in a fun and fast-paced environment.
Have a strong customer service orientation and be able to communicate effectively with members and patients.
Manage the flow of patients through the clinic in an organized manner
Essential Responsibilities
Providing excellent services to members and patients.
The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals.
Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor.
Answering phone calls.
Re-engaging inactive members.
Staying updated on membership options, packages and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Maintain the cleanliness of the clinic and organization of workspace
Confident in presenting and selling memberships and visit packages
Keeping management apprised of member concerns and following manager's policies, procedures and direction.
Willingness to learn and grow
Accepting constructive criticism in a positive manner and using it as a learning tool.
Office management or marketing experience a plus!
Able to stand and/or sit for long periods of time
Able to lift up to 50 pounds
Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
About The Joint Chiropractic
The Joint Corp. revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation's largest operator, manager and franchisor of chiropractic clinics through
The Joint Chiropractic
network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. With more than 700 locations nationwide and nearly 11 million patient visits annually,
The Joint Chiropractic
is a key leader in the chiropractic industry. Ranked number one on
Forbes'
2022 America's Best Small Companies list, number three on
Fortune's
100 Fastest-Growing Companies list and consistently named to
Franchise Times
“Top 400+ Franchises” and
Entrepreneur's
“Franchise 500 ” lists,
The Joint Chiropractic
is an innovative force, where healthcare meets retail. For more information, visit *****************
Business Structure
The Joint Corp. is a franchisor of clinics and an operator of clinics in certain states. In Arkansas, California, Colorado, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Washington, West Virginia and Wyoming, The Joint Corp. and its franchisees provide management services to affiliated professional chiropractic practices.
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between fra
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Patient Care representative
Patient care coordinator job in Buffalo, NY
Full-time opportunity for a friendly and organized person to work with a medical office.
Must be able to cover the phone lines and greet patients.
A minimum of one year of experience in a medical office is required
Front Desk Coordinator
Patient care coordinator job in Amherst, NY
Front Desk Coordinator
“Open Up” to A Whole New Dental Experience
Imagine working in a place which delivers best in class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.
Wondering how this shapes your job experience?
We use our individuality and dental expertise to practice group dentistry and ensure that every patient leaves our office feeling satisfied. Do you have the drive and passion to help others improve their oral health in the way that we do? Come join our team- help us pioneer a new culture of dentistry.
Smiling from Open to Close
(Pay Rate $18.00-21.00 per hour)
Monday through Thursday 7:30am - 5:30pm
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
Explains procedures and/or services to patients using dental knowledge.
Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
Tracks appointments due to no-shows, cancellations, and late arrivals
Qualifications
So How Can You “Fill” This Role?
High School Diploma or equivalent (Associate's degree preferred)
1-5 years of customer service, insurance, or dental experience preferred
Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
“Brace” Yourself… It only Gets Better
Competitive paid time off for full-time and part-time team members which increases as you grow in your career with us
Comprehensive benefits package, including 401k
Constant opportunities for career growth and continuing education
An exciting atmosphere that allows for freedom and individuality - enabling our team to always strive to do the best for our patients
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Auto-ApplyFront Desk Coordinator
Patient care coordinator job in Amherst, NY
Dr. Bob's Dental Care is seeking a customer-centric Front Desk Coordinator to join our team in Amherst, NY. As the initial point of contact, you will have the chance to create positive patient experiences by welcoming our guests and making them your top priority. We emphasize teamwork and strive to provide our staff with a collaborative and supportive environment. If you have a niche for customer service and meet our qualifications below, apply today!
Compensation
$20+ an hour based on experience
Schedule
Full-time
Monday - Thursday, 8:00 AM - 5:00 PM
Friday, 8:00 AM - 1:00 PM
Occasional Saturdays, 8:00 AM - 1:00 PM
Benefits
Medical, dental, vision, and life insurance
Generous PTO and paid holidays
Traditional and Roth 401(k) options
Referral Bonus Program
Occasional team lunches
Qualifications
1+ years of dental front office experience is preferred
Familiarity with Eaglesoft is ideal
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Auto-ApplyASSURE Patient Specialist- Buffalo, NY (Per diem)
Patient care coordinator job in Buffalo, NY
The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra's solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.
The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position.
* URGENT NEED FOR DAYTIME AVAILABILITY/FLEXIBILITY *
ESSENTIAL DUTIES
* Act as a contractor ASSURE Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.
* Ability to provide instruction and instill confidence in Assure patients with demonstrated patient care skills
* Willingness to contact prescribers, caregivers and patients to schedule services
* Ability to accept an assignment that could include daytime, evening, and weekend hours
* Travel to hospitals, patient's homes and other healthcare facilities to provide fitting services
* Measure the patient to determine the correct garment size
* Review and transmit essential paperwork with the patient to receive the Assure garment and services
* Manage inventory of the Assure system kits, garments, and electronic equipment used in fittings
* Flexibility of work schedule and competitive pay provided
* Adhere to Pledge of Confidentiality
* Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient's case.
COMPETENCIES
* Passion: Contagious excitement about the company - sense of urgency. Commitment to continuous improvement.
* Integrity: Commitment, accountability, and dedication to the highest ethical standards.
* Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
* Action/Results: High energy, decisive planning, timely execution.
* Innovation: Generation of new ideas from original thinking.
* Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
* Emotional Intelligence: Recognizes, understands, manages one's own emotions and is able to influence others. A critical skill for pressure situations.
* Highly organized, service and detail orientated
* Passionate about the heart-failure space and a strong desire to make a difference
* Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
* Interest and desire for life-long learning to continuously improve over time.
Patient Coordinator
Patient care coordinator job in Williamsville, NY
The Patient Coordinator is the primary person responsible for providing exceptional patient care and ensuring optimal operational flow. The Patient Coordinator will welcome patients into the practice, schedule patients, verify and submit insurance, and work with the patients through options to ensure they can receive prescribed treatment plans. The incumbent reports to the Area Manager and will have 2-5 years customer service experience. This is a non-exempt position.
Essential Functions
Deliver exceptional customer service to ImmediaDent patients while maintaining efficient flow of practice operations.
Discuss treatment plans with patients and work through financial arrangements to ensure they can get the treatment they need.
Schedule follow-up visits with ImmediaDent practitioners.
Maintain responsibility for the accuracy and confidentiality of patients' electronic and paper records.
Schedule patients according to prescribed protocol, balancing walk-in patients and those with appointments, keeping operational capacity in mind.
Verify patient level of insurance coverage, assist patients in determining payment options, and prepare claims for insured patients.
Collect and post patient payments and ensure strict adherence to cash management procedures.
Ensure comfort and cleanliness of reception and office areas.
Foster team spirit by actively participating and contributing to daily huddles and team meetings.
Support Practice Manager/Area Manager and clinical team with assigned tasks.
Minimum Qualifications
2-5 years proven exceptional customer service experience
High School Diploma/GED required
Some college coursework preferred
Self-motivated with the willingness to exceed patient expectations
Demonstrated adaptability and flexibility with changes in workload
Ability to work in a fast paced environment while maintaining a positive attitude
Strong oral and written communication skills
Previous experience using computers (Word, Excel, and dental software is a plus)
Must be willing to work flexible shifts including weekends
Access Coordinator
Patient care coordinator job in Amherst, NY
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.
Job Description:
Amherst College invites applications for the Access Coordinator position. The Access Coordinator is a full-time, year-round position.
The expected salary range for this job opportunity is: $62,000-64,500.
The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information.
The Access Coordinator will report to the Associate Director of Student Accessibility Services and is responsible for organizing and managing all processes related to testing accommodations, supervising student workers (note-takers) employed by the office, and maintaining technical expertise in all software systems and datasets used by Student Accessibility Services, including Glean and AIM. The Access Coordinator meets with students to determine reasonable accommodations, provides a high level of service to students and faculty around the testing accommodations process, collaborates with campus partners to successfully implement accommodations, and maintains an ongoing and up-to-date understanding of federal, state, and institutional policies and recommendations around student accommodations. The Access Coordinator is responsible for working with students to remove barriers related to classroom access, creating accommodation plans for students with acute injuries or illnesses during their recovery, and implementing approved accommodations for Five College students. The Coordinator is an active member who participates in the College's efforts to create a respectful, inclusive, and welcoming environment for everyone.
Summary of Responsibilities:
Accommodation Coordination
Testing:
Organize and manage the daily operations of the requests from a diverse set of faculty and staff by consulting with the faculty member, communicating with the student, and using appropriate assistive devices for accommodations
Coordinate with Academic Department Coordinators and Faculty to receive and securely return test-taking materials, coordinate special test-taking requirements and communication methods with Faculty
Coordinate with the Registrar's office and campus partners to reserve rooms on campus for reduced distraction and private test-taking Ensure that the confidentiality of testing records is maintained
Note-Taking Services:
Oversee all aspects of peer note-taking services
Navigate AIM software and maintain spreadsheets with all relevant information; handle student concerns, complaints, and requests throughout the semester
Maintain records of student employees and quality of work
Manage Glean software and approved users
Maintain accurate records and ensure legal compliance/recording agreements
Oversee assistive technology equipment and materials:
Attend weekly meetings with campus partners in IT for document conversion and assistive technology updates
Maintain updated knowledge of Glean software and any new functionality as it's released
Meet with vendors to learn about new and innovative assistive tech
Meet with 5 college Glean working group to cross-train, troubleshoot, and maintain contract
Learn the functionality of various tech to determine what may be useful to incorporate
Classroom Access:
Coordinate with Multimedia Services to adapt classroom spaces for deaf and HoH students
Coordinate with Facilities for any physical barriers or items/structures needed for classroom access.
Check classroom spaces and paths of travel across campus for accessibility as needed.
Coordinate classroom changes with the Registrar's office as needed for access.
Communicate with students and faculty about complex or unusual access barriers. Troubleshoot potential solutions with students and/or faculty, consulting with colleagues when necessary.
Coordinate with internal and external colleagues and community listservs to secure sign language interpreters when needed and other assistive technologies
Navigate high levels of professionalism and confidentiality while working with partners across campus and facilitating solutions that may be perceived as inconvenient to faculty or other students.
Accommodation Determination & Student Support
● Meet with, determine, and coordinate reasonable accommodations for our students and 5 College students taking Amherst classes
● Meet with students experiencing injuries, illness, or other acute conditions to determine temporary accommodations.
● Collaborate with students, faculty, Student Care, Health Services, CCMH, and/or outside providers to create a plan to manage access during recovery.
● Meet with drop-in students to discuss the accommodations process, timelines, and concerns
Supervisory/Management Responsibilities
● Organize and manage the daily operations of note-taking and exam accommodation requests from faculty and students
● Recruit, hire, train, and supervise 75-100+ peer notetakers; review note-takers at the end of each semester to evaluate quality of work and reliability.
Assistive Technology and Data Management
● Provide assistive technology training for students with disabilities
● Maintain updated knowledge of assistive technology and send out new information to students as relevant
● Assess and develop auxiliary services procedures, prepare semester reports on service utilization, and make recommendations for improving services as needed
● Run accommodation reports and student use summaries across disability and accommodation types. Create and maintain visual representations of data.
● Serve as the point person to navigate AIM software and train users (including students and faculty). Attend trainings and learn about updates as released. Assist colleagues in more intricate parts of the system.
Maintain and Disseminate Knowledge
● Assist in presenting informational sessions to incoming students, new faculty, and campus partners about the office
● Attend webinars and conferences to increase general knowledge of Disability Services in Higher Education
● Maintain up-to-date knowledge of better practices utilizing community discussions and other recognized organizations
● Learn about and maintain up-to-date knowledge of Disability Services in Higher Education, disability rights and policy, student development theory, and existing and emerging research on key student populations
Qualifications
Required:
Master's Degree in a human service field or Disability Studies. Will also consider a Bachelor's Degree in a human service field or Disability Studies and 3-5 years of related experience, including knowledge of the vocational, psychological, academic, and physical impact of various disabilities; knowledge of the Americans with Disabilities Act and other relevant laws and guidelines.
Demonstrated administrative skills with Excel, Gmail, and the ability to learn the EMS reservation system, AIM disability software, Workday platform, and related college software
Experience supervising student staff and coordinating projects
Excellent time management skills and ability to prioritize work
Strong attention to detail
Strong organizational, planning, and problem-solving skills
Strong written, verbal, electronic communication, and interpersonal skills
Commitment to supporting a diverse student community
Ability to work both independently and collaboratively with the campus community
Ability to connect students to campus resources when challenges or a crisis emerges
Requires in-person, on-campus presence during the work week
Successful completion of required reference and background checks
Preferred
Knowledge of AIM; Knowledge of assistive technology; Knowledge of Workday
Experience working on a college or university campus
1-2 years of staff supervision and program management experience
Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement.
Interested candidates are asked to submit a resume and cover letter online at *************************************************** Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted.
(Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen)
Review of applications will begin immediately and will continue until the position is filled.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Auto-ApplyCare Coordinator
Patient care coordinator job in Dunkirk, NY
Description: Care Coordinator
Purpose: The Care Coordinator will provide coordinated care to patients by developing, monitoring, and evaluating interdisciplinary care.
Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
Respects patients by recognizing their rights; maintaining confidentiality.
Maintains quality service by establishing and enforcing organization standards.
Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Assists all patients through the healthcare system by acting as a patient advocate and navigator.
Complete home visits as needed to further evaluate patient needs and home life circumstances.
Initiate referrals for services that are assessed as needed.
Participates in Patient-Centered Medical Home team meetings and quality improvement initiatives.
Supports patient self-management of disease and behavior modification interventions.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned
Education/Skills/Qualifications:
Bachelor's Degree in Public Health, Nursing, and Behavioral Sciences preferred or combination of Associates Degree and relevant experience.
Self-disciplined, energetic, passionate, innovative
One year ambulatory or public health experience is preferred
Excellent interpersonal and communication skills required
Leadership and organizational skills essential
Bilingual especially in Spanish is preferred
Computer literate
Demonstrate sound judgment, decision-making, and problem-solving skills
Knowledge of medical office practices, procedures, and equipment
Knowledge of problem-oriented record-keeping
Correct English usage, spelling, and grammar
Confidence to communicate and outreach to other community healthcare organizations and personnel
Knowledge of community resources
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability, or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
Care Coordinator Supervisor
Patient care coordinator job in Buffalo, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As a care coordination supervisor you can develop a team, and have an important role in creating a positive experience and improving health outcomes for patients. And, you won't be working weekends.
About the Role:
As a care coordination supervisor at Neighborhood, you will supervise site level care coordination, overseeing a team of care coordinators. You'll draw on your experience to identify, encourage and develop the skills and talents of your employees so they can better serve patients. Responsibilities include:
* Supervise care coordination operations and staff
* Coordinate training and procedural oversight
* Monitor patient support and issue resolution
* Monitor metrics for care gap closure, referrals, labs, and procedures
* Allocate resources to handle volume
Roles are available at two of our city sites:
Northwest - 155 Lawn Avenue, Buffalo
Riverway - 1569 Niagara Street, Buffalo
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills:
* High school diploma or equivalent
* 1+ years' experience in community health, care coordination and/or outreach preferred
* Maintain CPR and licensure(s)/certifications required to perform job duties
* Excellent oral and written communication skills
* Read, write, and speak the English language. A second language of Spanish is preferred
* Kindness: you treat each person with respect and compassion, valuing each person's story
* Resiliency: you see opportunities to innovate and find solutions when challenges arise
* Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
What We Offer:
Compensation: $29.50/hour - $33.00/hour
Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
Front Desk Coordinator
Patient care coordinator job in Amherst, NY
Front Desk Coordinator
“Open Up” to A Whole New Dental Experience
Great office culture- You got to see it yourself!
Attractive compensation plan and incentives
Three great medical plans to choose from-eligible right away!
HSA/FSA plans with Childcare
Dental insurance for the team member is paid by the company 100%
Two vision plans to choose from
Generous PTO policy
Paid holidays
401k plan with employer contribution
Smiling from Open to Close
(Pay Rate starting at $18.00 per hour. Compensation commensurate based on experience and skills)
Full time or part time including 1 evening shift
Responsibilities
Skills Required to Make a Great “Impression” on Our Team
Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
Explains procedures and/or services to patients using dental knowledge.
Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
Tracks appointments due to no-shows, cancellations, and late arrivals
Qualifications
So How Can You “Fill” This Role?
High School Diploma or equivalent (Associate's degree preferred)
1-5 years of customer service, insurance, or dental experience preferred
Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed
Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.
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