Patient Services Representative
Patient care coordinator job in Pomona, CA
Job Title: Patient Services Representative
Work Schedule: On-site
Rate: $25.60/hour, Based on experience.
Responsibilities:
Knowledge of hospital billing processes, CPT/ICD codes, and DRG reimbursement.
Familiarity with payer guidelines such as Medicare, Medicaid, and commercial payers
Strong communication skills for payer interactions.
Proficiency in hospital billing systems and Microsoft Office.
Attention to detail and ability to analyze claim denials and payment variances.
Summary of Role:
Review hospital accounts receivable aging reports and prioritize collection efforts.
Contact insurance carriers to collect outstanding balances and resolve issues.
Knowledge in follow-up for institutional claims (UB04)
Investigate and appeal denied or underpaid claims to maximize reimbursement.
Coordinate with other departments, such as the billing team, to resolve discrepancies.
Document all collection activities in the hospital's system
Ensure compliance with HIPAA, hospital policies, and state/federal regulations.
Obtaining Eligibility via website/insurance portals, insurance customer service.
Education:
High school diploma or GED required.
Experience:
1-3 years in hospital accounts receivable, medical billing, or healthcare collections
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Jaspreet Singh (********************** / ************* for more details.
Patient Service Representative
Patient care coordinator job in Baldwin Park, CA
Patient Services Registration Clerk - Onsite (Baldwin Park, CA)
Start: ASAP - 1/30/2026
Schedule: Monday-Friday, 8:30AM-5PM (no weekends)
Type: Contract (Bandwidth Support)
We are seeking an experienced Patient Services Registration Clerk to support a busy Hospital Surgery Department. The ideal candidate has 1-3 years of patient access or registration experience, preferably in a surgery clinic or hospital setting, and excels in customer service and front-office operations.
What You'll Do
Serve as first point of contact for patients arriving for surgery
Collect and enter patient demographics with a high level of accuracy
Obtain required signatures on consent and regulatory documentation
Conduct insurance verification and determine patient liability
Collect patient payments and follow cash-handling protocols
Provide exceptional customer service during high-volume surgery check-in
Prioritize workflows to support first-case start times
What You Need
High School Diploma or equivalent
1-3 years of related experience (patient access, registration, front desk, or public-facing healthcare role)
Knowledge of third-party insurance verification
Strong customer service and communication skills
Basic understanding of hospital registration processes
Comfortable with fast-paced, high-traffic environments
Epic experience preferred but not required
Work Environment
Business casual dress code
Paid employee parking
High-volume surgical department
Must maintain excellent attendance due to early case-start support
Patient Service Representative
Patient care coordinator job in Pomona, CA
Patient Services Representative
Facility: Pomona Valley Hospital Medical Center
Travel Assignment (13 weeks)
Shift: Day 5x8-Hour Shifts (07:00 AM - 03:30 PM) | Monday-Friday
Pay Rate: $25/hour
Start Date: 01/12/2026
Description:
Pomona Valley Hospital Medical Center seeks a Patient Services Representative to support hospital billing and collections. Responsibilities include reviewing A/R aging reports, contacting insurance carriers, resolving claim issues, and ensuring compliance with HIPAA and payer guidelines. Strong communication and attention to detail are essential.
Requirements:
• High School Diploma or GED
• 1-3 years experience in hospital A/R, medical collections, or healthcare billing
• Knowledge of CPT/ICD codes, DRG reimbursement, and payer guidelines (Medicare, Medi-Cal, commercial)
• Proficiency in Microsoft Office and hospital billing systems
Business & Front Desk Coordinator
Patient care coordinator job in Los Angeles, CA
Title: Business and Front Desk Coordinator
Compensation: $20-24/hr
Schedule: Monday - Friday 9:00 a.m. - 5:30 p.m.
Nazareth House is seeking a dependable and service-oriented Business and Front Office Coordinator to support daily administrative, business office, and front-of-house operations within our residential care community. This role is ideal for a highly organized professional who excels in customer service, administrative coordination, and compliance support while serving as a key point of contact for residents, families, visitors, vendors, and staff.
What You'll Do:
Serve as a primary point of contact for residents, families, visitors, and vendors, ensuring a welcoming and professional front office experience.
Coordinate business office functions including accounts payable, accounts receivable, billing, payroll support, and month-end administrative processes.
Maintain confidential employee and resident records in compliance with organizational and regulatory requirements.
Support HR functions such as recruiting coordination, onboarding documentation, training records, and compliance tracking.
Assist leadership with hiring paperwork, regulatory documentation, and audits.
Manage front desk operations including answering phones, greeting visitors, and monitoring facility access.
Maintain organized filing systems, databases, mail distribution, and general office operations.
Schedule appointments, transportation, tours, and support admissions-related coordination.
Assist with events, Dining Services documentation, staff scheduling records, and training logs.
Coordinate with onsite vendors and serve as a backup driver when needed.
What You'll Need to Succeed:
Administrative, business office, or account coordination experience required.
Strong customer service, professionalism, and communication skills.
High level of confidentiality, discretion, and attention to detail.
Strong organizational and multitasking abilities in a fast-paced environment.
Proficiency in Microsoft Office and standard office systems.
Healthcare, assisted living, or elder care experience preferred.
Valid driver's license, background clearance, and ability to complete required training.
What Nazareth House - Los Angeles Offers You:
Comprehensive health, dental, and vision coverage
401(k)/403B retirement plan
Company paid Life Insurance coverage
Generous Paid Time Off
Paid Sick Leave
6 paid Holidays
Paid Leave (Jury Duty, Bereavement leave, etc.)
Opportunities for career growth and professional development within a supportive workplace.
Meaningful work that makes a positive difference in the lives of both residents and staff.
A compassionate and inclusive work environment that fosters teamwork and collaboration.
Compensation: Starting rate of $20-24/hr
Compensation will be determined by a number of factors including educational background and experience.
About Nazareth House:
At Nazareth House, our commitment goes beyond physical space. Established in 1951 by the Sisters of Nazareth, both the sisters and our staff share a dedicated commitment to providing a safe and loving atmosphere where seniors are encouraged to maintain their independence. Our community offers a variety of care levels tailored to residents' changing needs. We take pride in providing diverse living options, from independent living to residential care, and a dedicated Care Center for evolving needs.
For more information about the company, please visit our website: **********************************************************************
Please note: We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding.
Nazareth House - Los Angeles provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Nazareth House - Los Angeles complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Please note that employment with Nazareth House - Los Angeles is strictly on an at-will basis.
Scheduler
Patient care coordinator job in Los Angeles, CA
D'Leon Consulting Engineers is seeking a Scheduler in Los Angeles, CA
Responsibilities
Develop project schedules in alignment with established program master schedule execution strategies.
Assist in updating and validating the month-to-month program master schedule in collaboration with the Construction Project Team.
Review contractor schedules to ensure compliance with contractual requirements and industry standards.
Evaluate and report on contractor schedule updates (weekly/monthly), draft narratives, and present indings to management.
Assist in reviewing time impact analyses to evaluate schedule changes and their effects on project timelines.
Assist in reviewing and evaluating contractors' recovery schedules.
Perform Critical Path Method (CPM) and Earned Value Management (EVM) analyses to monitor schedule performance.
Prepare and submit monthly Schedule Variance Reports to highlight deviations and support decision-making.
Identify scheduling issues during project execution and recommend timely, practical, and innovative solutions.
Participate in site visits to monitor construction progress and validate schedule updates.
Assist in developing cost-loaded schedules for accurate cash-flow forecasting.
Monitor actual costs against the cash-flow forecast to track financial performance and identify variances.
Collaborate closely with the Lead Scheduler, Project Manager, and Project Engineers to implement schedule updates.
Provide scheduling support to other team members as needed.
Qualifications
One (1) to three (3) years of experience in program or project scheduling on large construction programs for an Owner or General Contractor, preferably involving multiple educational facilities or public works projects.
Advanced proficiency in specific software, including but not limited to Primavera Scheduling Software and Microsoft Office applications (Project, Excel, Word, and PowerPoint).
Knowledge of the theories, principles, and practices of cost engineering and scheduling.
Excellent oral and written communication skills.
Bachelor's degree in Construction Management, Architecture, Engineering, Business Administration, or a related field. Additional qualifying experience beyond the minimum stated above may be substituted for the required education on a year-for-year basis.
Flexibility in schedule and transportation to work at multiple sites, based on assigned duties.
Ability to work in a fast-paced environment.
D'Leon Consulting Engineers is an equal opportunity employer committed to fostering an inclusive and respectful workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
Office Scheduler-247652
Patient care coordinator job in Santa Monica, CA
Job Title: Medical Office Administrative Assistant
Schedule: Full-Time, Monday-Friday, 8:30 AM-4:30 PM
Compensation: $21-$24/hr DOE
Interview Availability: Thursday & Friday morning (11/6-11/7)
Overview
We are seeking a highly organized and fast-paced Medical Office Administrative Assistant to support a busy medical practice. This role requires someone who can efficiently manage multiple responsibilities, handle a high volume of tasks, and maintain professionalism in a dynamic, fast-moving environment. If you thrive under pressure, enjoy staying busy, and have strong medical office experience, we want to speak with you.
Key Responsibilities
Schedule patient appointments and follow-ups
Manage calendars and coordinate scheduling needs, including stress test scheduling
Answer incoming phone calls and route messages appropriately
Provide general office support and administrative tasks as needed
Handle a high volume of responsibilities with accuracy and urgency
Maintain a positive, professional demeanor while multitasking
Selling Points
Fast-paced environment with constant activity-perfect for someone who likes to stay busy
Opportunity to support a respected medical practice
Consistent daytime schedule, Monday-Friday
Great role for candidates early in their career who are eager to grow in healthcare administration
3-5 Must-Have Skills & Qualifications:
Medical office experience is required
Strong multitasking ability and comfort working under pressure
Excellent communication and customer service skills
Ability to stay organized while handling a high volume of incoming tasks
Professional demeanor and reliability
Preferred Experience/Qualifications
Previous experience in a busy or high-stress medical office setting
Ability to absorb and prioritize information quickly
Tech-savvy and comfortable learning office systems
Candidates early in their career with strong drive and adaptability are encouraged to apply
Insurance Coordinator
Patient care coordinator job in Torrance, CA
Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Employer Paid Life Insurance
● Short Term / Long Term Disability Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
JOB DESCRIPTION:
Description of Responsibilities
The Insurance Coordinator is responsible for all new referral insurance verification and/or authorization in a timely matter.
Reporting Relationship
Insurance Manager
Responsibilities include the following:
Responsible for insurance verification and/or authorization on patients.
Responsible for audit of information from the Intake Referral Form and patient information received from the referral source entered into the computer system correctly. This includes but is not limited to: demographics, insurance, physician, nursing agency, diagnosis, height, weight, and allergies (when information is available and as applicable).
Re-verification of verification and/or authorization and demographics on all patients.
Participate in surveys conducted by authorized inspection agencies.
Participate in in-service education programs provided by the pharmacy.
Report any misconduct, suspicious or unethical activities to the Compliance Officer.
Perform other duties as assigned by supervisor.
Minimum Qualifications:
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus.
Must be friendly professional and cooperative with a good aptitude for customer service and problem solving.
Education and/or Experience:
Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.)
Prior experience in a pharmacy or home health company is preferred.
Prior dental or home infusion experience a plus
Prior experience in a consumer related business is preferred
Equal Employment Opportunity (EEO)
It is the policy of Premier Infusion & HealthCare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & HealthCare Services will provide reasonable accommodations for qualified individuals with disabilities.
Patient Care Coordinator
Patient care coordinator job in Costa Mesa, CA
The Patient Care Coordinator (PCC) is responsible to assist the Clinic Director and Psychiatrists with administrative and operational tasks to ensure each patient has a smooth and professional experience with Amen Clinics. The PCC focuses on customer service, fosters open communication, and keeps their assigned doctor organized and current on patient needs. The PCC is part of a high energy team that focuses on patient health and wellness and ensures that all patient and team interactions are positive and productive.
Essential Duties and Responsibilities:
Greets, checks-in and checks-out patients
Handles new and existing patient inquiries
Ensures patient Electronic Medical Records (EMR) and correspondence are accurate and up-to-date in the EMR system and makes updates as needed and appropriate
Collects and posts patient payments
Answers phone calls and emails relaying information and requests accurately and delivering messages as needed
Schedules, reschedules and cancels patient appointments
Provides support to their assigned doctor and assists other PCCs as needed
Provides supplement and nutraceutical information to patients and answers questions as needed
Respects patient confidentiality with a thorough understanding of the HIPAA/HITECH laws
Qualifications and Requirements:
High School Diploma required; Completed college coursework, Medical Assistant Certificate or Associate's Degree preferred
A minimum of 2 years professional experience in a clinic or medical practice required
Knowledge, Skills and Abilities:
Knowledge of general clinic or medical practice processes
Basic/Intermediate computer skills with a willingness to learn our intake and patient care systems
Strong verbal/written communication and listening skills; including excellent impersonal skills and telephone communication
Excellent organizational and time management skills
Ability to identify and resolve problems
Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers
Ability to maintain confidentiality of sensitive and protected patient information
Ability to work effectively as a team player and provide superior customer service to all staff and leadership
Dress Code Requirements :
Black (Brand - BarcoOne) scrubs are to be worn Monday thru Thursday
Employee will receive 4 tops and 4 bottoms (they can choose the style) upon hire
Company will purchase one additional set at employee's annual work anniversary
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequent sitting for long periods of time
Frequent typing and viewing of computer screen
Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner and telephone
Frequent hearing, listening and speaking by telephone and in person
Occasionally required to stand, walk, reach with hands and arms, stoop or bend
Occasionally required to lift objects up to 15lbs. with ability to lift multiple times per day
Work Environment:
The work environment described here are representative of those that an employee encounters white performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work indoors in temperature-controlled environment
The noise level is usually moderate with occasional outbursts from patients during treatment
Auto-ApplyScheduling Specialist
Patient care coordinator job in Orange, CA
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Scheduling Specialist provides outreach and support to ensure all our eligible members have access to the care they deserve around our available Clinical/Patient Programs. Assists in navigating our members through the different programs they may be eligible and assists in scheduling them for what best suits their needs. Navigates with our members every step of the way to ensure they are never alone in their healthcare journey. Utilizes excellent customer service measures and understand the meaningful contribution the team makes to our members' healthcare outcomes.
Job Duties/Responsibilities:
1. Serves as a “subject matter expert” in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries.
2. Conducts member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe; manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed.
3. Collaborates with our partners - including but not limited to other departments, Member Services, and Clinical Departments - to facilitate the member experience.
4. Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor
5. Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data
6. Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required
7. Excels in customer service and contributes to a culture of going “above and beyond” to ensure the highest level of member satisfaction.
8. Other duties as assigned.
Job Requirements:
Experience:
• Required: Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
• Preferred: Experience in Clinical setting in managing provider schedules. Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits. Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution
Education:
• Required: High School Diploma or GED.
• Preferred: College courses
Training:
• Required:
• Preferred:
Specialized Skills:
• Required:
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: Strong computer skills. typing 40+ words per minute.
Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Preferred: Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean
Licensure:
• Required: None
Other:
• Required: Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar)
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $41,600.00 - $57,600.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Orange, CA
The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care.
Duties and Responsibilities
Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention.
Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system.
Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner.
Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance.
Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships.
Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records.
Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary.
Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance.
Other duties as assigned by Supervisor.
Requirements
Strong verbal and written communication skills.
Bilingual Spanish is highly preferred but not required.
Ability to utilize medical terminology to communicate with patients and healthcare professionals.
Excellent organizational skills, with a strong attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task and work well under pressure in a fast-paced environment.
Self-motivated and able to work both independently and as part of a team.
Education and Experience Requirements
Experience using electronic health records (EHR) systems.
1+ years of experience in customer service or patient care coordination.
Specialty Pharmacy experience is highly preferred.
IVIG scheduling and care coordination experience is highly preferred.
Experience with CareTend pharmacy system is highly preferred.
Salary Description $23 - $28
PATIENT CARE COORDINATOR/INS COORDINATOR
Patient care coordinator job in Walnut, CA
Neurology practice in Walnut Creek seeks an experienced Medical Assistant to fill a temporary Care Coordinator position. We are seeking a staff member with EPIC experience to work with our care coordinating team starting asap (January 2026) until September 30, 2026.
No matter what your job title is, the work you do at Bass Medical Group-Neurology supports the health and well-being of the men, women, and children who turn to us for care. That`s because all of us are committed to providing the best possible care experience. Join us and put your beliefs into practice.
A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively and adapt appropriately to changing priorities is a must.
Qualifications:
· Electronic Medical Records programs, (EPIC Preferred)
· Customer Service Experience
· Multiple Phone Lines/Experience in a fast paced work environment
· Medical Terminology, OSHA and HIPAA training
· Experience with Medicare, HMO and PPO insurance payers
· Excellent verbal and written communication skills required
· Proven problem solving, analytical and decision-making skills
· Strong computer skills (Microsoft Word, Excel and Outlook)
Duties:
Perform all administrative and direct patient care tasks in a clinical setting to patients at check out.
Obtain Lab/test results from outside as well as sending standing orders to designated labs
Processing prior authorizations for various tests MD orders
Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment
Working closely with providers to coordinate patient care needs
Providing patients with referrals for continuing care
Educate patients about medical processes and procedures
Education/Certification Requirements:
High School diploma required
Medical Assistant Certificate (AAM/CMA) CA/National preferred
Experience:
Two to three years Medical front and back office experience preferred
One year EMR preferred- EPIC Preferred
Work Hours: Monday - Friday 8:30 am to 5:00 pm
$21.00 - $27.00 - Compensation based on experience.
Anthem Medical/Anthem Dental/Anthem Vision
Life Insurance Benefits
AD&D
LTD
Aflac
Nationwide Pet Insurance
Patient Care & Experience Coordinator
Patient care coordinator job in Newport Beach, CA
Job Description
The Patient Care and Experience Coordinator on the Compass team manages patient centric support and services facilitated through the Compass app. Services may include DNA testing, expanded lab panels, health data analysis, and personalized health and wellness plans. The Coordinator is responsible for assisting with patient care and care navigation, including appointment scheduling and insurance. Monitors patient engagement, navigates patient care, coordinates with specialists, and manages prescription refills. Communicates with patients via phone and in app messages and delivers an exceptional member experience through all interactions.
Job Responsibilities:
Answer inbound phone calls, perform insurance and ID verification, manage Compass app messages, schedule specialist visits, engage with patients through in app check ins and phone calls.
Use the app, telephone, and email to perform proactive patient reach outs regarding their care.
Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions for concerns to retain members.
Assist clinical teams with administrative memberrequests and overflow tasks as needed medical record requests, insurance invoice requests, and clinical letters of medical necessity.
Schedule and conduct welcome calls with new members. Onboard them to Compass and schedule appointments.
Provide messaging & phone coverage, triage timesensitive messages, escalating to management oncall.
Maintains a full comprehension of Compass clinical operations, tools, and workflows to maximize admin support for the practice.
Follows all clinical care guidelines and related healthcare laws
Supports the team with chart prep, scheduling, appointment follow up tasks, in app message requests, and Epic inbasket requests.
Meet and exceed performance metrics to achieve a seamless patient experience, including acquisition, retention, patient engagement, and high patient satisfaction scores.
Collaborates to resolve technical issues. Provides feedback and suggested improvements for the digital experience.
Is positive and professional providing exceptional customer service.
Assist practicewide pilots and enhancement initiatives.
Performs other duties as assigned.
Skills:
Required:
Three plus (3) + years in health care, care coordination, patient experience, and/or member concierge.
Five plus (5) + years of patient care, customer service, or related experience in a fastpaced environment.
Experience with digital healthcare programs and technology
Proven experience at an innovative health care company, preferably a membershipbased company where technology was used to facilitate care both virtually and inperson.
Excellent verbal communication skills, with a clear and pleasant phone voice.
Strong listening skills and the ability to empathize with customers\' concerns.
Exceptional problemsolving abilities, with a focus on finding creative and effective solutions.
Attention to detail with a knack for organization and clarity
Flexibility: things change often, and we need someone who can adapt quickly.
Ability and proactive mindset to assist in sustainable administrative processes and identify areas for improvement in operational workflows.
Demonstrates excellent communication skills and customer service abilities while providing effective administrative support for our Providers, Health Coaches, other team members, and Members.
Preferred:
Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required.
Knowledge and understanding of patients benets, insurance plan coverage and claim responsibility.
Education:
Required Education:
High School diploma.
Bachelors degree or equivalent work experience in a healthcare environment.
Preferred Education:
Business Administration Degree (BA) in any business specialty.
Required Certifications & Licensure:
N/A
Preferred Certifications & Licensure:
Medical certification or advanced training.
Care Coordinator
Patient care coordinator job in Los Angeles, CA
Job Description
Job Title: Care Coordinator - Outpatient SUD Department: Outpatient Services Reports To: Supervisor of Clinical Services Status: Full-Time | Non-Exempt
Salary: $25/hr to $30/hr DOE
SUMMARY OF POSITION
Reporting to the Supervisor of Clinical Services, the Care Coordinator is responsible for linking patients with appropriate health and social services to address specific needs and achieve treatment goals. This patient-centered role complements clinical services, such as counseling, by addressing social determinants of health that may negatively impact treatment success and overall quality of life. The Care Coordinator ensures that patients receive support to increase self-efficacy, self-advocacy, basic life skills, coping strategies, and self-management of biopsychosocial needs.
DUTIES AND RESPONSIBILITIES
Connection:
Establish and maintain high-quality referrals and linkages to community resources, including housing, educational, social, prevocational, vocational, rehabilitative, and other services.
Actively assist patients with applications and maintenance of public benefits (e.g., Medi-Cal, Minor Consent Program, General Relief, and County-funded programs).
Support patients experiencing homelessness by helping them access the Coordinated Entry System (CES) and completing necessary intake and assessment documentation.
Develop relationships and protocols with external service providers to ensure patients have actual access to necessary services rather than just providing resource lists.
Ensure benefits are transferred when patients move across counties.
Coordination:
Facilitate patient transitions between Substance Use Disorder (SUD) Levels of Care (LOCs), including scheduling assessment appointments and coordinating documentation transfers.
Coordinate with physical health providers, managed care health plans, community health clinics, and mental health providers to ensure integrated care.
Work closely with county and state entities such as DPSS, DCFS, Probation, and Housing Providers to align health services with social services.
Follow up with patients post-hospital discharge, emergency room visits, or transitions from residential care to ensure continuity of care.
Track referrals until confirmation of patient enrollment in receiving treatment agencies.
Communication:
Serve as the primary point of contact between SUD care, mental health care, medical care, and social services.
Communicate patient updates and treatment progress to service providers, county agencies, courts, and other relevant stakeholders.
Advocate for patient needs with healthcare and social service providers, ensuring that patients receive timely and necessary services.
Educate patients on their rights and responsibilities related to care access and service coordination.
Provide required documentation and correspondence, including letters for legal and social service agencies verifying patient participation in SUD treatment.
Special Population Considerations:
Address the unique needs of special populations, including individuals experiencing homelessness, persons with co-occurring disorders (CODs), pregnant and parenting women (PPW), youth, LGBTQ+ individuals, and those involved with the criminal justice system.
Advocate for patients in school, court, or correctional settings by preparing necessary reports, letters, and in-person representation.
Coordinate reentry services for justice-involved individuals, ensuring seamless integration into community services.
Documentation and Compliance:
Utilize the ASAM CONTINUUM assessment to determine patient needs and develop an individualized care coordination plan.
Maintain accurate and timely documentation of Care Coordination activities in Progress Notes and Treatment Plans.
Ensure that care coordination services are provided per county, state, and federal regulations, obtaining necessary Release of Information (ROI) documentation.
Monitor patient progress and adjust care coordination strategies as needed to align with treatment goals.
EXPERIENCE/QUALIFICATIONS
Bachelor's degree in social work, psychology, public health, or a related field, preferred (Master's degree preferred).
Minimum of 2 years of experience in care coordination, case management, or a related field in behavioral health or social services.
Knowledge of SUD treatment, mental health care, and social service systems.
Familiarity with Medi-Cal and other public benefit programs.
Experience working with vulnerable populations, including individuals experiencing homelessness and justice-involved individuals.
Strong interpersonal, organizational, and communication skills.
Ability to work collaboratively with multiple stakeholders, including healthcare providers, government agencies, and community organizations.
Proficiency in electronic health record (EHR) systems and case documentation.
Culturally competent approach to patient care, with a commitment to equity and inclusion.
Ability to work independently and handle multiple priorities effectively.
Valid driver's license and reliable transportation may be required.
REQUIREMENTS
Must pass Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) background clearance.
Valid California Driver's license.
TB clearance.
Driving record acceptable for coverage by Gateways insurance carrier.
Fire and Safety Training*.
First Aid Training Certification*.
CPR Certification*.
Crisis Prevention Institute Training (CPI)
Training in Motivational Interviewing (MI), Cognitive Behavioral Therapy (CBI), ASAM Continuum, Trauma-Informed Care, and Harm Reduction.
Productivity must meet a minimum of 50%, which includes providing direct billable services 4 out of 8 hours per working day. Care Coordinators will be eligible for incentive compensation according to the policy if productivity exceeds 62.5%, or 5 hours out of every 8 hour day.
PHYSICAL REQUIREMENTS
To perform this job, you must be able to carry out all essential functions successfully. Reasonable accommodation may enable qualified individuals with disabilities to perform the job. Approximately 50% of the time is spent sitting while frequently required to walk, stand, and bend. Occasionally required to stoop, kneel, crouch, or crawl. Employees must lift and/or move unassisted up to 20 pounds.
#hc207435
Patient Care Coordinator
Patient care coordinator job in Monterey Park, CA
CLASSIFICATION:Hourly, Non-Exempt JOB SUMMARY: Responsible for assisting the care team (provider, medical assistant, behavioral health provider, etc.) by coordinating services for patients who are part of the assigned panel, especially those with serious, complex, chronic or psychosocial issues.
ACCOUNTABLE TO: Office Manager
JOB DUTIES: Responsible for facilitating access to appropriate health services by assisting with the coordination of referral, admission, discharge and/or transfer of patients to specialty care, hospitals, nursing homes, rehabilitation facilities, or board and care facilities, including the following:
* Provide an effective communication link between patient, medical staff, behavioral health staff, rehabilitation facilities, and hospitals.
* Assist in coordination of care with other providers in the community, ensuring that information goes when and where it is needed.
* Facilitate provider communication at regular intervals throughout patient's hospitalization or stay at other facilities.
* Coordinate with the Board & Care Administrator to ensure all patients who are to be seen by the provider are at the facility on the date and time of the scheduled visit.
* Assist the provider and Medical Assistant on the day of service in coordinating recommended additional services.
* Ensure all patients in their assigned Board & Care have CCCHC assigned as their Primary Care Physician.
* Track, coordinate, and ensure all patients in their assigned Board &Care receive all of the physician ordered preventative services.
* Assist the Board &Care Administrators with Medi-Connect, HMO, and all other Health Plan issues.
* Coordinate requested training for their assigned Board & Care Administrators and their staff.
* Assists the Board & Care Administrator in accessing CBAS Programs for their patients if requested by the provider.
* Identify services not currently provided in assigned Board & Care and work with the Director of Business Development to coordinate those services.
* Coordinate and provide an array of activities for their assigned Board & Care patients.
* Track and resolves all issues involving CCCHC that arise in their assigned Board &Care.
* Maintain ongoing communication with discharge planners, case managers, and care coordinators at facilities to which patients are periodically admitted.
* Ensure all patients are tracked and data entered into systems for follow-up and reporting.
* Coordinate with medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
* Maintain patient confidentiality and data integrity in accordance with Health Information Portability Accountability Act (HIPAA) regulations and maintain security of protected health information (PHI)
* Punctuality and Attendance: This is an essential job duty for CCCHC's employees given the impact on patients.
* All other duties as assigned.
* Consistently demonstrate and uphold CCCHC's principle of providing quality health and human services to the medically underserved and low-income populations in a culturally sensitive manner.
Special Knowledge, Skills, Abilities and Attributes:
* Demonstrated ability to exercise sound judgment.
* Ability to communicate clearly and concisely.
* Ability to plan and be organized, work well under pressure, take initiative and be flexible and cooperative.
* Ability to work effectively with both employees and managers.
* Ability to convey a positive and professional image to patients and employees.
* Must have knowledge of medical terminology/abbreviations.
* Demonstrated proficiency in various PC applications, including E-mail, Microsoft Excel, and Word, Internet, and networking devices.
* Ability to use a computerized patient system (EMR)
* Must be able to make decisions and perform job duties with minimal supervision.
* Required to know, follow, and enforce safe work practices, and be aware of company policies and procedures related to job safety, including safety rules and regulations.
Education and Experience Requirements
* High school diploma or GED required.
* Bilingual in English and Tagalog preferred.
* Medical Assistant Certification and prior experience preferred.
Central City Community Health Center offer a dynamic work environment with competitive salaries and benefits. Central City Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Central City complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Patient Care Coordinator
Patient care coordinator job in Corona, CA
Our office, Minutello Periodontics, in Corona CA, is seeking a caring and conscientious professional to join our team and be a vital part of our family-owned surgery practice. We are a private and professional periodontal practice located in Corona serving our community for over 30 years.
Are you an individual with a warm and professional personality, detail-oriented, has the ability to multi-task, has excellent communication skills, and desires to be part of a healthy and rewarding work family? We invite you to apply to this opportunity to grow and utilize the strengths you have and to work in an atmosphere where you can create meaningful relationships and enjoy what you do.
We offer a great shift that promotes work-life balance: Mon-Thu 8:15am-5:15pm. Fri-7:30am-2:30pm.
Your Responsibilities
You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:
Welcoming patients to the dental office
Maintaining accurate patient records
Answering all incoming calls and redirecting them or keeping messages
Check, sort and forward emails
Keep updates records and files
Keep front desk tidy and presentable with all necessary material (pens, forms, paper ect.)
Some travel to our Cape Coral and Naples location as needed
As an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.
Your Background
You are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:
1 year of proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g fax, printer ect.)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
A high school diploma
Desires to help your patients
If this sounds like you, you will fit right in with the team!
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives-at home, at work and everywhere in between.
Your Benefits & Perks:
BCBS High Deductible & PPO Medical insurance Options
VSP Vision Coverage
Principal PPO Dental Insurance
Complimentary Life Insurance Policy
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k)
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off
Diverse and Inclusive Work Environment
Strong culture of honesty and teamwork
We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.
Position Base Pay Range$24-$25 USDSpecialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.
Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at **************************************************
Specialty1 Partners and all its affiliates participate in the federal government's E-Verify program. Specialty1 further participates in the E-Verify Program on behalf of the clinical practice entities which are supported by Specialty1. E-Verify is used to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with a new hire's completion of Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to **************** and click on the Employees Link to learn more.
Specialty1 Partners and its affiliates uses mobile messages in relation to your job application. Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy here. By submitting your application you agree to receive text messages from Specialty1 and its affiliates as outlined above.
Auto-ApplyPatient Care Coordinator
Patient care coordinator job in Orange, CA
The Patient Care Coordinator is responsible for providing exceptional customer service to patients, ensuring positive and professional interactions. This role involves managing patient inquiries, supporting therapy compliance, coordinating medication deliveries, and facilitating effective communication between patients, healthcare providers, and internal teams. The Patient Care Coordinator utilizes electronic health records and pharmacy systems to document and manage patient information, ensuring accuracy and continuity of care.
Duties and Responsibilities
Uphold high standards of customer service by ensuring all patient interactions are handled professionally and positively, contributing to patient satisfaction and retention.
Access, update, and maintain accurate patient information using electronic health record (EHR) systems and the CareTend pharmacy system.
Use basic medical terminology to communicate effectively with patients and medical professionals, addressing questions, concerns, and inquiries in a timely manner.
Initiate regular check-ins with patients to ensure they are adhering to their prescribed treatment plans, manage medication refills, and provide ongoing support to maintain therapy compliance.
Coordinate with patients and prescriber offices to schedule medication deliveries, ensuring continuity of therapy and maintaining trusted customer relationships.
Utilize the CareTend pharmacy system to document case activity, patient communications, and correspondence, ensuring the completeness and accuracy of patient records.
Identify and escalate issues involving complex clinical matters to the appropriate clinical team when necessary.
Facilitate communication between patients, prescriber offices, and internal teams by transmitting status updates, triage notifications, and the necessary documentation to support patient therapy compliance.
Other duties as assigned by Supervisor.
Requirements
Strong verbal and written communication skills.
Bilingual Spanish is highly preferred but not required.
Ability to utilize medical terminology to communicate with patients and healthcare professionals.
Excellent organizational skills, with a strong attention to detail.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Ability to multi-task and work well under pressure in a fast-paced environment.
Self-motivated and able to work both independently and as part of a team.
Education and Experience Requirements
Experience using electronic health records (EHR) systems.
1+ years of experience in customer service or patient care coordination.
Specialty Pharmacy experience is highly preferred.
IVIG scheduling and care coordination experience is highly preferred.
Experience with CareTend pharmacy system is highly preferred.
Salary Description $23 - $28
Aesthetic Patient Care Coordinator
Patient care coordinator job in Laguna Hills, CA
Job Description
Join our dynamic team at Laguna Dermatology and Newport Cove Dermatology, a leading medical and cosmetic dermatology practice dedicated to providing exceptional skincare solutions to our clients. With a reputation for excellence in both medical treatments and cosmetic enhancements, we are committed to helping our clients achieve their skincare goals and boost their confidence
The patient care coordinator (PCC) conducts effective and informative client consultations based on the needs and objectives of the patient. The PCC is responsible for promoting the medical practice products, procedures and services through education, patient outreach, and strong skills in consultative selling. The role of the PCC is to achieve business growth by overseeing the sales of treatments, procedures and products, meeting and exceeding goals of the physicians and implementing strategic plans that meet the needs of the customer.
Responsibilities
Duties and Responsibilities:
• Accomplishes revenue objectives by meeting or exceeding daily, weekly, and monthly goals.
• Accomplishes conversion and expansion objectives by:
o Tracking, reviewing, and analyzing metric including number of consultations conducted, number of consults closed, and the revenue per closed consultation.
o Continually working on skills such as patient needs assessment, building rapport, consultative selling, treatment and procedure knowledge and presentation, and overcoming objectives.
o Being fully educated on all products, procedures, treatments, programs and promotions offered and having the ability to be clear and effective when communicating and educating patients.
o Skillful and knowledgeable to educate and inform patients on pre-treatment preparation and post treatment care.
o Being fully informed and abreast of all financing options available.
o Following all standard protocols for unclosed consultations timely.
o Conducting confirmation calls, follow up emails, and post treatment consultations.
o Conducting quarterly retention analysis reports and developing strategic plans.
o Tracking monthly consults to conversion rations for quantitative analysis.
• Achieves business growth objectives by developing business partnerships and relationships via community outreach, presentations at local businesses, distribution of materials and development of referral programs.
• Achieves marketing objectives by:
o Implementing all marketing plan initiatives and programs offered within the practice.
o Making recommendations for marketing plans and promotions that attract and retain patients.
o Managing office programs such as treatment plans, reminders, referrals, birthdays, loyalty programs.
o Work closely with management and marketing department.
• Provides information to the physicians and management by:
o Proper use of EMRand or all patient management software systems and running monthly analytical reports based on business.
o Tracking success of marketing campaigns and return on investment for each initiative.
o Tracking personal performance and activities related to the physician's surgical goals, as well as the office overall goals for non-surgical and skin care treatments.
• Contributes to the overall business operations by:
o Assisting the front desk with their day to day on an “as needed” basis.
o Communicating in a friendly, personal and respectful manner with all patients and staff members.
o Making quick and timely responses to all personal and patient inquiries.
Required Skills
Position Requirements:
• Must be articulate, personable and possess excellent communication skills.
• Enjoy working with people and have experience in a consultative sales environment.
• A love for the Medical aesthetics field and its services
• Sound listening and customer service skills.
• Ability to comprehend and analyze data and metrics.
• Computer skills.
• Must be a team player with a positive attitude.
• Willingness to succeed and grow individually as well as part of a team.
Education and Experience Requirements:
· 2-4-year college degree or at least 3 years equivalent sales and customer service experience.
· At least 1 year working in an aesthetics, plastic surgery or cosmetic dermatology practice.
Patient Care Coordinator
Patient care coordinator job in Mission Viejo, CA
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Free food & snacks
Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy.
At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and invest in our employees through ongoing opportunities for learning and growth.
Job Summary:
The Patient Care Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-ins, check-outs, appointment scheduling, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.
Key Responsibilities:
Welcome all patients with an inviting and positive attitude.
Check patients in and collect copays.
Check patients out and schedule follow-up appointments.
Ensure provider's schedules are full and if there are openings call patients on the waitlist.
Schedule and confirm appointments for existing patients.
Assisting provider with filling out paperwork brought in by the patient and or faxed by insurance company/EDD and assist with letters when needed.
Relaying patient messages/concerns to providers via email and effectively communicate back to patients what the provider's response is.
Answering and returning patient calls as well as responding to their voicemails in a timely manner.
Being a team player who is willing to help when and where it is needed.
Flexibility with locations if coverage is needed.
Ability to handle a high-volume office.
Skills and Qualifications:
Previous experience or training/education working in a medical facility.
Must be friendly, outgoing, “people oriented”.
Excellent communications skills, both written and oral.
Telephone and computer skills.
Must be able to prioritize multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.
Intermediate math and computer skills.
Must be able to interact with all levels of staffing in a professional manner.
Education and Experience:
High School Diploma required. College or college-equivalent education is preferred.
Psychiatric practice experience recommended.
Medical Assistant Certification (Preferred).
BLS/CPR Certification (Preferred).
Compensation and Benefits:
PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.
Hourly Rate - $23.50
Compensation: $23.50 per hour
We are Pacific Neuropsychiatric Specialists (PNS) and our experience enables us to offer effective outpatient, individualized, psychiatry care. Our psychiatry team provides psychiatric treatments for children, adolescents, adults, and seniors, from multiple offices located throughout Orange County, we do accept patients from the entire United States as well. Our psychiatrists treat a number of mental health disorders, including anxiety, stress, PTSD, bipolar, schizophrenia, dementia, depression, ADD ADHD, alcohol and chemical dependency, and more. Our Psychiatry practice was founded on the principles of treating patients with care, compassion, and understanding.
Auto-ApplyCare Coordinator
Patient care coordinator job in Santa Ana, CA
Full-time Description
Reports to: Director Enhanced Care Management, Manager, Enhanced Care Management and/or Quality
Assurance Manager
FLSA Classification: Non-Exempt
Supervises Others: No
Schedule: Mon - Fri 8am-4:30pm
JOB SUMMARY: The Care Coordinator ensures patient navigation is implemented by managing client
caseloads, conducting intake assessment and reassessment. The Care Coordinator is responsible for
performing duties for the Care Coordination program to include: Supportive Housing Programs, Enhanced
Care Management, Care Transitions Service as well as promoting the company services.
Note: Special roles and responsibilities may be applicable to Contract / regulatory program requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Coordinate with those individuals and/or entities to ensure a seamless experience for the member and
non-duplication of services.
2. Increase continuity of care by managing relationships with tertiary care providers, transition-in-care,
and referrals
3. Screen members for eligibility for direct and support services and refer members to needed services,
such as mental health, housing, Medically Tailored Meals, ECM, and MoWOC programs
4. Conducts member assessment; identifies problems and establishes client-centered immediate
requirements and long-range goals. (Contract/ Program Requirement)
5. Arranges and coordinates a network of supportive services and entitlements (formal and informal)
consistent with a mutually developed care plan.
6. Maintains required records and reports in compliance with department, agency, local, state and federal
requirements.
7. Assumes responsibility for all case records and monthly statistics.
8. Responsible for meeting program targets
9. Attends and participates in all mandatory training sessions and meetings (including CPR and First Aid
training) as prescribed by state regulations.
10. Completes home visits, hospital and skilled nursing facility visits (Contract/ Program Requirement)
11. Coordinate with hospital, SNF staff on discharge plans (Contract/ Program Requirement)
12. Develop and coordinate monthly schedules for transportation needs of residents with the
transportation provider, Supportive Services team, and residents.
13. Other duties and special projects as assigned.
Requirements
EDUCATION, EXPERIENCE AND QUALIFICATIONS:
• Medical assistant certification preferred and or related educational certification
• Case management experienced preferred
• Experienced working with older adults, elderly and people with disabilities.
• Excellent communication, written, and interpersonal skills.
• Thorough knowledge of case management principles and techniques.
• Maintains professional and confidential standards in client business-related activities.
• Demonstrates a “can-do” spirit, a sense of optimism, and commitment.
• Good problem-solving skills and critical thinking skills required.
• Working knowledge of programs and services available in Orange County for seniors.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong understanding of cultural competency with the target population
• Must pass background check.
PHYSICAL JOB REQUIREMENTS:
• Frequently remains in a stationary position and traverses locations.
• Frequently operates equipment, computers, or tools.
• Frequently extends body, arms or hands as needed to perform essential duties and responsibilities.
• Occasionally ascends/descends as needed to complete essential duties and responsibilities.
• Constantly speaks, communicates, interprets or exchanges information accurately.
• Constantly perceives objects over moderate or long distances, with or without accommodation.
• Occasionally distinguishes differences or similarities in intensity or quality of odors.
• Occasionally moves, transports, and positions objects weighing up to 50 pounds.
Salary Description $20-$21/hr
Front Office Patient Care Coordinator
Patient care coordinator job in Rancho Santa Margarita, CA
Job DescriptionBenefits:
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Training & development
About Us: At Focus Physical Therapy, we are committed to providing exceptional care and improving the quality of life for our patients. Our dedicated team of professionals creates a welcoming and supportive environment, ensuring every patient receives the best possible treatment. We are currently seeking a dynamic and compassionate Front Office Patient Care Coordinator to join our team and be the first point of contact for our valued patients.
Position Overview:
As a Front Office Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our front office. You will be the face of our clinic, providing excellent customer service, managing patient schedules, and supporting our clinical staff. This is an excellent opportunity for a detail-oriented individual with a passion for patient care and a knack for administrative tasks.
Key Responsibilities:
Greet and assist patients with a warm and welcoming demeanor
Schedule and confirm patient appointments
Maintain and update patient records with accuracy
Handle incoming calls and address patient inquiries
Coordinate patient flow to ensure timely and efficient care
Assist with insurance verification and billing processes
Provide administrative support to clinical staff as needed
Ensure a clean and organized front office area
Qualifications:
High school diploma or equivalent; associates degree or higher preferred
Previous experience in a medical office or customer service role is a plus
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite and familiarity with electronic medical records (EMR) systems
Ability to handle sensitive information with confidentiality and professionalism
Compassionate and patient-focused attitude
Why Join Focus Physical Therapy?
Competitive salary and benefits package
Positive and supportive work environment
Opportunities for professional growth and development
Make a meaningful impact on patients' lives every day
How to Apply:
If you are a dedicated and personable individual looking to join a team that values excellence in patient care, we would love to hear from you! Please submit your resume and a brief cover letter outlining your qualifications and interest in this position.
Application Deadline: [Insert Deadline]
Join us at Focus Physical Therapy and be a part of a team that truly makes a difference!
Focus Physical Therapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.