Healthcare Bilingual Care Coordinator
Patient care coordinator job in Merton, WI
💼 Now Hiring: Bilingual Care Coordinator - Children's Long-Term Support (CLTS) Program
📍
Waukesha County, WI
🕒
Full-Time | M-F, First Shift | Remote Flexibility
💰
$24.70/hour for Spanish Bilingual + 💵 $2,000 Sign-On Bonus!
Lutheran Social Services of Wisconsin & Upper Michigan is seeking a compassionate and organized Bilingual Care Coordinator (English/Spanish) to join our CLTS Waiver Program team in Waukesha County!
The Children's Long-Term Support (CLTS) Waiver Program is a federally funded Medicaid initiative that helps children with developmental, physical, or severe emotional disabilities receive services that allow them to thrive in home and community settings. As a Care Coordinator, you'll be the primary point of contact for families, helping them access and navigate essential services. 🌟
🧠 What You'll Do
🧒 Assess children's functional abilities using approved tools
📝 Develop and implement individualized service plans with families and providers
🤝 Facilitate team meetings and coordinate services based on family-centered goals
📋 Maintain accurate documentation and meet all regulatory timelines
🧭 Collaborate with internal teams and external agencies to support families
🧑 ⚖️ Testify in legal proceedings when required
💬 Communicate clearly with families, providers, and team members
🧑 🎓 Participate in staff development, training, and supervision
🎁 Perks & Benefits
🏥 Medical, Dental & Vision Insurance
💳 Flex Spending (Health & Dependent Care)
🚙 Mileage Reimbursement
🏖️ Paid Time Off + 10 Paid Holidays
💰 403B Retirement Contribution
🧑 ⚕️ Employee Assistance Program
🏅 Service Awards & Recognition
🏡 Remote Work Perks
1 remote day/week at 6 months
2 remote days/week at 9 months
3 remote days/week at 12 months
📚 Qualifications
🎓 Bachelor's degree in a human services field (e.g., Social Work, Psychology, Special Education, Counseling, etc.)
🧒 Minimum 1 year of experience working with children with disabilities
💬 Fluency in Spanish required
💻 Proficient in computer systems and electronic health records
🤝 Strong interpersonal and organizational skills
🚗 Valid driver's license and reliable transportation (MVR check required)
🌍 Work Environment
Community-based with daily travel required
Moderate noise level; occasional exposure to outdoor conditions
Flexibility to meet family needs, including crisis response
✨ Ready to make a difference in the lives of children and families? Apply today and help empower families through compassionate care coordination in the CLTS Program!
LSS is an Equal Opportunity Employer (EOE).
Scheduling Specialist Float
Patient care coordinator job in Milwaukee, WI
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Float Scheduling Specialist to join our team. As a Float Scheduling Specialist, you are responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time position Monday-Friday working all shifts between the hours of 6:30am-10:30pm and traveling to seven centers in our Milwaukee market. Includes 3-4 weekend shifts per year Saturday and/or Sunday from 7:30am - 4:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling
Answers phones and handles calls in a professional and timely manner
Maintains positive interactions at all times with patients, referring offices and staff
Schedules patient examinations according to existing company policy
Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensures all patient data is entered into information systems completely and accurately
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicates to technologists any scheduling changes in order to ensure highest patient satisfaction
Maintains an up-to-date and accurate database on all current and potential referring physicians
Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
Provides back up coverage for front office staff as requested by supervisor (i.e., rest breaks, vacations and sick leave)
Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
(10%) Insurance
Pre-certifies all exams with patient's insurance company as required
Verifies insurance for same day add-ons
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Completes other tasks as assigned
Patient Care Coordinator
Patient care coordinator job in Fond du Lac, WI
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Field Patient Service Representative
Patient care coordinator job in Pewaukee, WI
Are you looking for a career that offers autonomy, flexible scheduling, and the chance to make a real difference in patients' lives?
At JIMM, you can thrive in a dynamic, patient-focused environment while gaining experience that can serve as a pathway to a lucrative career in medical sales or continued healthcare service.
As a Field Patient Service Representative (PSR), you'll play a vital role in the orthopedic recovery process. You'll deliver, fit, and instruct patients in the use of durable medical equipment (DME), helping them recover from injuries or surgery. This is a great opportunity for individuals passionate about healthcare, rehabilitation, and patient support.
Why Join Us?
Flexible scheduling - Ideal for full-time or side gig seekers
Autonomy - Work independently in the field
Career starter - Build skills and gain experience in healthcare and medical sales
Make an impact - Help patients achieve lifestyle and recovery goals
Compensation & Benefits
Full-time salary: $38,000-$55,000/year (based on experience, skills, and education)
Part-time options available with some benefits below
Full-time Benefits package includes:
401(K) with company match
Company-paid life insurance & short-term disability
Paid holidays, birthday, and PTO
Choice of medical insurance plans (with dental/vision options)
What You'll Do
Deliver, fit, and instruct patients on orthopedic DME in the field
Build and maintain strong relationships with referring healthcare providers
Gain hands-on experience in orthopedic rehabilitation and patient education
Manage schedule, travel to patient sites, and provide top-tier service
Participate in an on-call rotation (some nights/weekends)
Career Growth
This role is a stepping stone to potential advancement in:
Medical sales
Healthcare service and delivery
Rehabilitation and therapy support fields
If you're ready to make a difference, grow professionally, and work with a small, supportive team, apply today to join JIMM as a Field Patient Service Representative!
Requirements
What We're Looking For
Proficient in basic software (Outlook, email, calendar apps)
Able to use a tablet and smartphone efficiently
DME, patient care, or rehab-related experience is a plus, but not required
Background in sports medicine, kinesiology, exercise science, physical therapy, or athletic training is highly valued
Must be organized, communicative, and self-motivated
Able to lift up to 50 lbs. unassisted
Must have a valid driver's license, reliable vehicle, and insurance with at least 2x state minimum liability coverage
Care Coordinator - SHINE
Patient care coordinator job in Milwaukee, WI
La Causa Social Services is dedicated to supporting youth and young adults with mental health needs, developmental disabilities, and co-occurring challenges. We are seeking a compassionate and motivated Care Coordinator to join our SHINE program team.
As a Care Coordinator, you'll work as part of a multidisciplinary team to help youth and families develop individualized care plans that guide them toward their vision of being happy, healthy, and safe. You will coordinate services, advocate for families, and ensure participants receive the support they need to reach their treatment goals.
Why Join La Causa, Inc.?
Meaningful work supporting youth and families with high-level needs
Collaborate with a team of professionals in mental health and developmental services
Professional development and training opportunities
Potential for career advancement within the organization
Mileage reimbursement
Competitive benefits and paid leave-including your birthday!
Your Role
As the Care Coordinator - SHINE, you'll coordinate care and services for youth and families, connect them with resources, and provide advocacy to ensure their needs are met. You'll also serve as the link between families, providers, and the SHINE team to support comprehensive interventions and help youth achieve their goals.
What You'll Do
Facilitate all aspects of services for enrolled youth, including transportation, needs assessment, team assembly, development of Plans of Care, crisis planning, and securing additional services when needed
Coordinate care across mental health (CCS) and disability (CLTS) systems in collaboration with SHINE providers
Monitor, update, and adjust care plans in response to changing needs, modifying authorizations as required
Ensure compliance with all legal, organizational, and contractual requirements
Complete and submit all required documentation by established deadlines
Establish and maintain effective communication and collaboration with families, providers, and stakeholders
Serve as a mandated reporter and follow all duties accordingly
Attend meetings, professional development, and trainings as requested
Contribute to a positive and collaborative team environment
What we are looking for:
Bachelor's degree in social work or related field (psychology, sociology, counseling) required
Certified Social Worker certificate preferred,
master's degree in related field highly preferred
One (1) year of experience providing mental health services required
Two (2) years of experience serving youth and young adults with mental health and developmental disabilities preferred
Bilingual in Spanish and English (oral and written) desirable
Strong organizational skills and attention to detail
Positive, team-oriented mindset with excellent listening and interpersonal skills
Proficiency in Microsoft Office Suite
Strong communication and documentation skills (written and verbal)
Must successfully pass all required background checks
Reliable transportation, valid Wisconsin driver's license, state-minimum auto insurance, and ability to meet La Causa, Inc. driving standards
Flexibility to work varying hours, including evenings or weekends, as program needs require
Day-to-Day Setting
Work performed in both office and field settings (local travel required; some statewide travel as needed)
Flexible work schedule based on participant and program needs
Regularly required to drive, sit, stand, bend, and walk, occasional lifting of files and materials
Reasonable accommodations available for individuals with disabilities
Salary: $19.14 - $22.22 based on experience.
About La Causa, Inc.:
La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee.
You can learn more about La Causa at
*****************************
Join Our Team-Apply Today!
Be part of something bigger. Join Familia La Causa and help us empower youth and families through the SHINE program. Apply now and take the next step in your career!
Salary Description $19.14-$22.22
Patient Care Coordinator
Patient care coordinator job in Racine, WI
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday 8:00am-5:00pm, Tuesday 8:00am-5:00pm, Wednesday 8:00am-5:00am, Thursday 8:00am-5:00pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$17-$20/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyCCS Care Coordinator
Patient care coordinator job in Milwaukee, WI
JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the CCS Program Manager & Clinical Coordinator, the Care Coordinator, assists individuals diagnosed with a mental illness and/or substance use disorders to live independently in the community, in accordance with agency policies and procedures. The Care Coordinator will assist individuals to utilize professional, community, and natural supports to address their needs both at home and in the community on their path to recovery.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Completes the MH/AODA Functional Screen online training and 20 hours (or 40 depending on prior social service experience) of training provided by Milwaukee County CARS or in the community within 90-days of hire as outlined by DHS 36. MH/AODA Certification must be renewed every two years.
Interviews clients to complete the Mental Health/AODA functional screen and develop an individual recovery plan, to include case planning, obtaining and referrals for services, on- going monitoring, modeling, and service coordination.
Assist clients developing client centered goals and services such as: medical and mental health assistance, obtaining legal assistance and benefits, medication management, in finding employment, training and education, financial management and budgeting, ADL assistance, development of social support systems, AODA services and support, etc.
Manage caseloads to provide supportive contacts and assist clients in navigating through the community.
Assess clients needs and complete referrals and meet clients where they are in the community, to include hospitals within established guidelines.
Provides services such as care coordination as outlined by DHS 36 and Forward Health.
Assist clients with developing life skills helpful for independent living.
Completes discharge paperwork if client meets predetermined discharge criteria.
Transfer clients when services are no longer required or if more services are needed.
Attend CCS Operation meetings for transfers or discharge of clients.
Coordinate/provide transportation for clients to and from appointments, to include medical and mental health, shopping, housing, etc.
Attend and actively participate in departmental meetings and treatment team meetings with other service agencies/supports.
Complete regular billing/documentation for T-19 reimbursement of services provided to each client.
Perform on-call coverage as scheduled.
Complete special projects as assigned.
Maintain technical competency and remain current in technology and changes in the industry.
Complete and maintain all required paperwork, records, documents, etc.
Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
EDUCATION and/or EXPERIENCE: Minimum Associate's degree in Psychology, Sociology, Social Work or other job related major with one to two years of related experience. Bachelor's or Master's degree strongly preferred. Knowledge of mental health Dx and symptoms, and AODA assessments highly preferred.
Outreach Community Health Centers, Inc. is an Equal Opportunity Employer
Patient Care Coordinator-West Bend, WI
Patient care coordinator job in West Bend, WI
Elite Hearing Centers, part of AudioNova
1755 W. Paradise Dr. Ste 103 West Bend, WI 53095
Current pay: $18.00-20.00 an hour + Sales Incentive Program!
Clinic Hours: Monday-Friday, 8:30am-5:00pm
What We Offer:
Medical, Dental, Vision Coverage
401K with a Company Match
FREE hearing aids to all employees and discounts for qualified family members
PTO and Holiday Time
No Nights or Weekends!
Legal Shield and Identity Theft Protection
1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
As a Hearing Care Coordinator, you will:
Greet patients with a positive and professional attitude
Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
Collect patient intake forms and maintain patient files/notes
Schedule/Confirm patient appointments
Complete benefit checks and authorization for each patients' insurance
Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
Process repairs under the direct supervision of a licensed Hearing Care Professional
Prepare bank deposits and submit daily reports to finance
General sales knowledge for accessories and any patient support
Process patient orders, receive all orders and verify pick up, input information into system
Clean and maintain equipment and instruments
Submit equipment and facility requests
General office duties, including cleaning
Manage inventory, order/monitor stock, and submit supply orders as needed
Assist with event planning and logistics for at least 1 community outreach event per month
Education:
High School Diploma or equivalent
Associates degree, preferred
Industry/Product Knowledge Required:
Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
Professional verbal and written communication
Strong relationship building skills with patients, physicians, clinical staff
Experience with Microsoft Office and Outlook
Knowledge of HIPAA regulations
EMR/EHR experience a plus
Work Experience:
2+ years in a health care environment is preferred
Previous customer service experience is required
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Patient Care Coordinator-West Bend, WI
Patient care coordinator job in West Bend, WI
Elite Hearing Centers, part of AudioNova 1755 W. Paradise Dr. Ste 103 West Bend, WI 53095 Current pay: $18.00-20.00 an hour + Sales Incentive Program! Clinic Hours: Monday-Friday, 8:30am-5:00pm What We Offer: * Medical, Dental, Vision Coverage
* 401K with a Company Match
* FREE hearing aids to all employees and discounts for qualified family members
* PTO and Holiday Time
* No Nights or Weekends!
* Legal Shield and Identity Theft Protection
* 1 Floating Holiday per year
Job Description:
The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.
As a Hearing Care Coordinator, you will:
* Greet patients with a positive and professional attitude
* Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
* Collect patient intake forms and maintain patient files/notes
* Schedule/Confirm patient appointments
* Complete benefit checks and authorization for each patients' insurance
* Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
* Process repairs under the direct supervision of a licensed Hearing Care Professional
* Prepare bank deposits and submit daily reports to finance
* General sales knowledge for accessories and any patient support
* Process patient orders, receive all orders and verify pick up, input information into system
* Clean and maintain equipment and instruments
* Submit equipment and facility requests
* General office duties, including cleaning
* Manage inventory, order/monitor stock, and submit supply orders as needed
* Assist with event planning and logistics for at least 1 community outreach event per month
Education:
* High School Diploma or equivalent
* Associates degree, preferred
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with patients, physicians, clinical staff
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* EMR/EHR experience a plus
Work Experience:
* 2+ years in a health care environment is preferred
* Previous customer service experience is required
Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.
#INDPCC
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Patient Access Representative-FT-Call Center
Patient care coordinator job in Milwaukee, WI
Patient Access Representative- Call Center
The Orthopedic Institute of WI | 3077 North Mayfair Road, Wauwatosa, WI 53226
As a result of company growth, the Orthopedic Institute of Wisconsin (OIW) is seeking an energetic and self-motivated Patient Access Rep to join the team at our Wauwatosa location.
The Patient Access Rep answers calls from patients, collects clinical information and answer questions, and coordinates any follow up or schedule appointments with the provider care team.
Established in 1985, the Orthopedic Institute of Wisconsin is a nationally recognized leader, practicing pioneering techniques of diagnosis and treatment of orthopedic injuries maximizing each patient's potential for a full recovery and return to their daily lives. With our employees at the heart of everything we do, we are committed to providing an inclusive and supportive environment where every team member feels valued, empowered, and inspired to make a difference.
Why join OIW?
Competitive pay
Generous PTO program
Clinic schedule - no work on evenings/weekends
Medical, Dental, Vision, and Life Insurance
401(k) with company match
Employee Assistance Program (EAP)
Employee discount program
Responsibilities:
Answer the call-center phone with professional and kind demeanor
Complete pre-registration and insurance verification and communicate financial responsibility during patient calls
Obtain complete and accurately clinical, demographic, and financial information during the scheduling process
Record and verify all forms and insurance information into the EMR
Maintain patient confidentiality according to HIPAA guidelines
Other duties as assigned
Requirements:
GED or equivalent
2 years of experience working with insurance
2 years of medical office experience
Exemplary work ethic and attendance
High compassion and kindness needed for working with patients
Strong attention to detail and problem-solving skills
Ability to remain professional in high-volume, fast-paced environment
Excellent verbal and written communication skills
Demonstrate proficiency of Microsoft software products and computer skills
Aprima or other EMR software experience is preferred
Bilingual, Spanish/English is a plus!
The Orthopedic Institute of Wisconsin is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. The Company is committed to promoting a workplace of diversity, equity, and inclusion.
Job Type: Full-time
Pay: Starts at $18/HR and varies based on experience and education
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: In person
Pediatric Family Care Coordinator
Patient care coordinator job in Racine, WI
Job DescriptionBenefits:
Professional Development
Childcare Co-op
Holiday Pay in addition to PTO
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Job Summary
Looking for a dynamic role that keeps you on your toes? Meet the Family Care Coordinator! This superhero tackles any and all patient problems head-on, acting as the ultimate liaison between patients and the practice to keep those pesky issues from spreading. Your mission? Help patients and their families navigate their concerns by helping solve their problems and celebrate their successes!
As the Family Care Coordinator, you'll juggle schedules like a pro, coordinating daily with therapists and families to ensure everything runs like a well-oiled machine. Regular meet-ups with therapists will be your norm, making sure their schedules are spot-on and they have all they need to work their magic.The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.
Your ultimate goal: create happy patients who are in the loop and have their problems solved. With stellar communication skills and top-notch control, you'll contain any confusion patients might stir up, ensuring smooth coordination between everyone involved.
Ready to be the glue that holds it all together? Apply now and become the Family Care Coordinator extraordinaire! The ideal candidate is empathetic, highly organized, and possesses excellent customer service skills.
Responsibilities (with a Fun Twist):
- Juggle internal and external staffing needs like a circus performer.
- Play matchmaker by assigning clients to the perfect clinicians.
- Master the art of cloud-based scheduling software (no rain, just efficiency).
- Keep a magic list of on-call and backup staff for those last-minute "we need a hero" moments.
- Be the town crier, keeping caregivers in the loop about any schedule updates or changes.
- Keep managers and clients in the know about any schedule or staffing shake-ups.
- Be a superhero sidekick in hiring, training, and managing new staff.
- Lend a helping hand to the billing team with their documentation dilemmas.
- Coordinate like a boss with physician offices to keep documents and services in sync
Requirements for the Job (with a Twist!):
- High school diploma or GED (because we need you to know your ABCs and 123s).
- Previous experience in a medical or therapy clinic a plus or in a similar role (because practice makes perfect).
- Organizational skills that would make Marie Kondo proud, with a keen eye for detail (nothing gets past you!).
- Comfortable using medical records software, Google Drive, and other computer programs (youre basically a tech wizard).
- Ability to multitask and prioritize like a pro (juggling flaming swords? No problem).
- Excellent customer service and interpersonal skills (your charm is your superpower).High school diploma or GED
Patient Experience Coordinator (Waukesha)
Patient care coordinator job in Waukesha, WI
COMPANY BACKGROUND
TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.
TVG-Medulla is a rapidly growing organization, realizing 30%+ growth year-over-year, through a combination of both organic and acquisitive growth. As the organization continues to expand and enter new markets, it seeks a strong strategic COO to lead the operations function. Our vision is to inspire and empower people in our communities to heal, live and function better.
Job Description
Where Purpose Meets Growth. Where Passion Fuels Healing.
Are you passionate about helping people live healthier, fuller lives? Whether you're just beginning your career journey or bringing years of experience - we're looking for YOU.
At our clinic, we don't just care for patients - we champion them. As a Patient Experience Coordinator, you'll be a key player in a fast-paced, mission-driven team that transforms lives every single day. This is your chance to make a meaningful impact while building a career you love!
WHO YOU ARE
You're a natural people-person with a heart for service and a hunger for growth. You love learning, crave purpose in your work, and find joy in helping others thrive.
You're perfect for this role if you are:
Energetic, outgoing, and a team player
A clear communicator and compassionate listener
Detail-oriented and organized, even in a busy setting
Calm under pressure, with the ability to multitask
Inspired by wellness, movement, and human connection
Eager to grow into leadership, clinical training, or patient care roles over time
No prior experience? No problem. We'll teach you everything you need to know through our paid onboarding and training program and support you with continuing education.
WHY YOU'LL LOVE WORKING HERE
Full-time position with a flexible 4 or 5-day work week
Starting pay at $17/hour with a path to get you to $18.00 within the first 6 months.
Clinics are open Monday-Thursday and Saturday mornings
Monday-Thursday 7am-11:30am; 2:30pm-8pm; one Friday per month 7am-10am. Some weekends, optional. (Hours may vary by location)
PTO, and holiday pay for select company holidays
Our Benefits package includes health, dental, vision, long-term disability, short-term disability, 401K
Complimentary Chiropractic Care for you and your family
Profit Sharing Incentive Program
Career mapping & growth program - get on the fast track to increasing your skills, your responsibilities, and your income
Ongoing mentorship and leadership development - we invest in YOU!
WHAT YOU'LL DO
Be the friendly, knowledgeable face patients trust - greeting, supporting, and encouraging them from check-in to check-out.
Learn hands-on clinical skills and therapeutic techniques from expert chiropractors - no prior healthcare experience needed!
Coach and guide patients through exercises and care plans, helping them feel confident and empowered.
Coordinate day-to-day operations: schedule appointments, update records, manage flow, and support clinic events.
Collaborate with a high-energy team to create a positive, healing environment every day.
YOUR FUTURE STARTS HERE. We're on a mission to build a network of exceptional teams who elevate treatment standards, empower people to reach their mobility goals, and make chiropractic care a cornerstone of community wellness. Our vision? To inspire and empower people to heal naturally, live vibrantly, and function at their highest potential.
Whether you're starting your career or ready for your next step, this is more than a job - it's your opportunity to inspire wellness, uplift your community, and grow a career you're proud of.
Apply NOW to become a Patient Experience Coordinator and help patients feel seen, heard, and healed - one visit at a time!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
Care Coordinator, Reach
Patient care coordinator job in Milwaukee, WI
Maintains the integrity of the Wraparound Milwaukee-Children's Mental Health Services by enhancing children and families' ability to meet life's challenges and foster resiliency. The purpose of this program is to help the family manage conflicts with youth experiencing mental health challenges and prevent out-of-home placement.
Care Coordinators help develop skills for independence, leadership, and confidence as well as empower individuals to take ownership of their lives and achieve their goals.
ESSENTIAL FUNCTIONS:
Assess needs of children and families by maintaining assigned caseload
Assists families in crisis planning to ensure they have the support as needed during challenging situations.
Advocates for services for the child and family by representing child's best interest in court, school, and community.
Identifies and utilizes local community resources for clients and their families.
Coordinates with intra-agency and inter-agency resources the delivery of services and treatment planning.
Provides written documentation to include provider notes, the completion of crisis plans, and updated Plan of Cares.
Participates in ongoing communication and collaboration with families and team members and other involved parties.
Represents agency professionally at court, school, medical, and other community resources.
Prepares all documentation according to required time frames.
Assists with crisis intervention and response which includes rotating after hours crisis phone as assigned.
Adheres to both St. Charles Youth & Family Services policies and procedures and Wraparound Milwaukee -Children's Mental Health Services policies and procedures.
Supports the goals of the agency and program mission/vision.
Other duties as assigned.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Bachelor's degree in Education, Human services, or a related field required. Master's degree preferred.
One year of experience working in a setting providing mental health services is required. Related volunteer work will be considered.
Knowledge base of adolescent and family issues and dynamics.
Ability to conduct and coordinate individual, family and group therapy sessions utilizing home, community, and institution based resources/techniques/strategies and interventions for the delivery of home based family services.
Ability to prepare formal reports.
Ability to display cultural competence and sensitivity to the populations we service by responding respectfully and effectively to people of all cultures, socioeconomic characteristics, languages, classes, races, ethnic backgrounds, religions, and other diversity factors.
Valid Wisconsin driver's license and personal liability insurance.
Ability to accurately perform record keeping and documentation entries.
Ability to use personal and agency vehicles for work related duties according to the agency's insurance liability standards.
WORKING CONDITIONS:
General office environment/multiple locations to include community sites and client's homes.
Travel approximately 70%, including transportation of youth, using Agency's vehicle(s).
Rotation of on-call responsibilities.
In accordance with the Americans with Disabilities Act, the above is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this position.
St. Charles Youth & Family Services, Inc. is an Affirmative Action/Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
Auto-ApplyPatient Coordinator
Patient care coordinator job in Milwaukee, WI
Job DescriptionDescription:
Keystone Dental Partners, a growing, family-owned practice with 7 offices in the Metro Milwaukee area, is looking for a bright, warm and energetic individual to join our expanding front desk staff as a Patient Coordinator at our Bay View Dental Care location.
The Patient Coordinator's responsibilities include giving a warm welcome to patients, answering phone calls, checking patients in and out, scheduling appointments, presenting treatment plans to patients, and other miscellaneous duties as necessary. If you believe that providing outstanding patient care is of the utmost importance and you see the value of a positive upbeat teamwork environment, please apply! Experience in the dental field is not required. We are looking forward to hearing from you!
This is a full time position with hours of:
Monday: 10:00 am - 6:00 pm
Tuesday: 8:30 am - 5:00 pm
Wednesday: 9:00 am - 5:00pm
Thursday: 7:30 am - 5:00 pm
Friday: Off (or possible extra hours)
Benefits:
- Base Pay: $20-$25 per hour based on skill set and experience + shift premium on Saturdays* (if applicable)
- Health insurance available (company pays 50% of monthly premium!)
- Company-Paid short term disability, life, and AD&D insurance
- Household Dental Benefits
- Vision Insurance
- 401k with 3% employer match
- Uniform allowance
- Holiday pay
- Paid time off
- Flexible Schedules (*Saturday Optional)
- Continuing Education program
- $500 team member referral bonus
Keystone Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requirements:
Client Care Coordinator
Patient care coordinator job in Milwaukee, WI
Job Description
Are you passionate about helping individuals and families achieve their greatest potential? Do you want to make a real difference in your community? Join our team with Professional Services Group!
PSG is a community-based social services and outpatient mental health organization looking for talented professionals like you to join our team. We are seeking dedicated individuals to fill the role of Client Care Coordinator within our West Allis Outpatient Mental Health Clinic.
As our Client Care Coordinator, you will be responsible for ensuring that all clients are satisfied with their services and that all of their treatment needs have been met. This position works with clients from their first referral through their first session with a clinician in our PSG clinics. This is a unique opportunity to work for an organization that is dedicated to helping individuals and families achieve their greatest potential through dynamic and innovative programming.
KEY RESPONSIBILITIES OF THE CLIENT CARE COORDINATOR:
Enter all new client information into our electronic health record accurately
Use systems to verify active insurance and related information
Take all incoming referrals for new clients and respond within 24 hours
Schedule client's first appointment with urgency
Follow up with referral sources regarding the appointment status
Communicate with client in regard to what they should expect, what items to bring to their first appointment, etc.
SCHEDULE AND LOCATION: This position will be part-time and onsite at our West Allis Clinic. 24 hours per week, Wednesday-Friday from 9:00am-5:00pm.
WHY WORK FOR PSG/CIP?
Be part of a great team that is passionate and dedicated to making a difference in the community!
Opportunities for advancement.
Professional development trainings.
Work culture that values not only the well-being of the clients we serve but also our staff
SALARY: $15.00-17.00 per hour.
IDEAL CANDIDATES WILL HAVE:
At minimum, must possess a high school diploma.
Office and reception experience preferred.
Warm and inviting personality, excellent with phone communication.
Detail-oriented and organized.
Equal Employment Opportunity/M/F/disability/protected veteran status
Job Posted by ApplicantPro
Pat Access Rep I, .8 FTE
Patient care coordinator job in Delafield, WI
At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin:
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Welcomes and initiates contact with patient families to obtain necessary registration and insurance information. Registers patients by following established department guidelines. Ensure that all patient accounts flow through the revenue cycle without errors caused by lack of insurance verification, incomplete or inaccurate demographic information or other registration-related errors.
Minimum Job Requirements
Education
High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).
Experience
Requires 1 year of experience in customer service.
Knowledge / Skills / Abilities
Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
Excellent organizational, analytical, and prioritizing skills necessary to work in a fast-paced environment with multiple tasks done simultaneously. Ability to work independently or as a team.
Ability to work a weekend schedule, holiday schedule and possible hours or location shift change at times.
Knowledge of computer and keyboard, Microsoft Window and basic word processing skills and ability to troubleshoot basic PC issues.
Proficient data entry skills with accuracy and speed
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Schedule
Monday - Thursday 830am - 5pm.
Ability to work Fridays to cover for vacations and sick calls.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Auto-ApplyPatient Service Representative (PSR) - Pool
Patient care coordinator job in Pewaukee, WI
Job DescriptionDescription:
Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patients and medical support staff.
Requirements:
Greets and checks in patients arriving for their appointments
Collects patient responsibility as identified in the pre-registration process
Verifies and/or updates patient demographic and insurance information if changes or additions have occurred
Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner
Performs visit closure, including checking out patients and scheduling future visits as needed
Maintains work area and lobby in neat and orderly manner
Qualifications
High school graduation or equivalent
One year work experience, preferably in a medical office setting
Ability to speak effectively to patients maintaining a pleasant, professional demeanor.
Ability to handle sensitive and confidential information according to internal policies.
Ability to problem solve in a high stress, face paced work environment
Experience with Microsoft Office
Knowledge of EPIC preferred
Care Coordinator
Patient care coordinator job in Milwaukee, WI
The Care Coordinator will provide interdisciplinary care coordination services for the medical clinic. Care Coordination services will include the daily tasks of increasing patients' access to care, advocacy of patient needs, community connection to resources, obtaining medical support needs, assisting with crisis resources, and case management services. Applicants that are empathic, critical thinkers, work well individually and within a care team, are reliable, organized, and proficient with electronic health record systems will align well with this position.
DUTIES AND RESPONSIBILITIES:
General Care Coordination Duties - 50% FTE
* Serves as the primary point of contact for patients needing assistance navigating healthcare services.
* Coordinates appointments, follow-up visits, referrals, labs, imaging, and specialty care.
* Ensure timely patient outreach for completion of preventive services (annual wellness visits, immunizations, cancer screenings).
* Monitor the electronic medical record (EMR) and other registries to identify patients with care gaps (e.g., diabetes mellitus, hypertension not controlled, overdue colorectal cancer screening).
* Provide outreach to patients who are overdue for care or lost to follow-up.
* Conduct post-discharge calls to support transitions of care after ER visits or hospitalizations.
* Connect patients to community resources, social services, or internal programs (CHWs, physical therapy, dental services, behavioral health).
* Provides trauma informed resource support and assistance to providers for patients in need of emergency shelter due to homelessness and resources for food insecurity.
* Assist with applications or referrals for assistance programs as appropriate.
* Document outreach efforts and patient outcomes in the EHR.
* Participate in quality-improvement initiatives by providing data, insights, and workflow suggestions
* Track patients for follow-up to meet UDS, HEDIS, or value-based care quality measures.
* Responsible for accurate and timely contributions to all project reporting requirements.
* Attends and participates in other meetings and conferences as appropriate and/or identified by supervisors.
* Identify barriers to patient compliance and assist patients in overcoming such barriers.
* Monitor referrals in EMR for SDOH needs and assist accordingly.
* Propose and follow PDSA's relevant to the above.
* When necessary and appropriate, coordinate care with the family of the patient and clinical staff.
Diabetes Mellitus (DM) Clinic - 50% of FTE
* Provides concentrated effort working with the DM Care Team to include: DM Clinic providers, nursing staff, medical assistants, dieticians, and quality improvement team.
* Serves as first-line point of contact for diabetic patients needing additional support.
* Works with health information technology staff to analyze population-health reports and identify high-risk patients for outreach.
* Conducts outreach to patients with a diagnosis of diabetes, uncontrolled A1c levels, overdue labs, or missed appointments.
* Collaborates with medical reception to facilitate timely scheduling of DM Clinic appointments.
* Serves as a source of information for primary care providers and their patients for DM Clinic services.
* Provides patient assistance with connecting to external resources, i.e. endocrinology, podiatry, ophthalmology, nutrition, and behavioral health.
* Tracks and monitors diabetic patients to improve A1c control, blood pressure control, and preventive screenings.
* Supports transitions of care following ED visits or hospitalizations related to diabetes.
* Provide education on blood glucose monitoring, medication adherence, insulin use (if within scope), and lifestyle changes.
* Reviews blood glucose logs with patients and escalates concerns to providers.
* Assist in the coordination of care plans with providers, RNs, dietitians, pharmacists, community health workers, and behavioral health teams.
* Assist in the coordination of care plans with providers, RNs, dietitians, pharmacists, community health workers, and behavioral health teams.
* Attend team huddles, case conferences, and care-management meetings.
* Communicate patient progress, barriers, and care-plan adjustments effectively.
* Teach patients about diabetes pathophysiology, medications, nutrition basics, exercise, and risk-reduction strategies.
* Provide culturally sensitive, health-literacy-appropriate education materials.
* Support goal-setting, shared decision-making, and motivational interviewing
* Maintain accurate and timely documentation in the electronic health record (EHR).
* Document education provided, outreach attempts, care plans, and patient follow-up.
* Works closely with quality improvement teams to achieve UDS/HEDIS benchmarks (e.g., A1c control, kidney health evaluation, statin therapy, retinal exam completion).
* Participate in ongoing QI initiatives, data review, and performance-improvement projects
* Monitor quality metrics and generate reports when needed.
* Ensure compliance with HIPAA, clinic policies, and care-coordination protocols.
* Connect patients to community resources such as diabetes education programs, food support, transportation assistance, and financial aid.
* Assist with medication access, including PAP programs, pharmacy coordination, and insurance barriers
EDUCATION & EXPERIENCE
* Bachelor's degree in field of nursing and/or Social Work.
* Care Coordinator/Care Manager experience.
* Experience working with patients with chronic diseases, preferably diabetes.
* Strong communication, organizational, and patient engagement skills.
* Proficiency with electronic health records and population-health tools.
Preferred
* RN with diabetes education experience, Medical Social Worker, and/or applicant with care coordination experience
* Certified Diabetes Care and Education Specialist (CDCES) or eligibility.
* Experience in FQHC, primary care, or value-based care environments.
* Experience using registries, panel-management tools, and quality-measure platforms.
SKILLS:
* Good interpersonal skills, ability to get along well with diverse personalities (patients, physicians, staff, and general public).
* Ability to manage aspects of a project and provide patient care coordination.
* Good communication skills, written and verbal.
* Able to work independently, solve problems, manage multiple demands, recognize tasks, implement, and follow through to completion.
* Sound judgment and capability to respond to unusual circumstances.
* Able to deal constructively with conflict.
* Ability to plan, coordinate, and direct varied and complex cases.
OTHER SIGNIFICANT FACTORS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet.
Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Ability to communicate effectively over the telephone, by computer and in person. Ability to perform well in a fast-paced work environment.
This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
GLIIHC supports a safe, healthy, and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.
The Gerald L. Ignace Indian Health Center, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Equal Opportunity employer/Veteran/Disabled. American Indian and Veteran Preference employer.
Health Care Coordinator LPN
Patient care coordinator job in Brookfield, WI
Looking for a strong LPN to support our Community's Health and Wellness Director and increase hours that nursing is available in our CBRF community. 11am-7pm schedule with every other weekend requirement. Availability to assist with on-call duties for Clinical and Scheduling needs.
About Discovery Management Group
Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6500 residents nationwide.
We offer rewarding career opportunities that include:
Competitive wages
Access to wages before payday
Flexible scheduling options with full-time and part-time hours
Paid time off and Holidays (full-time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
401(K) with employer matching
Paid training
Opportunities for advancement
Meals and uniforms
Employee Assistance Program
Our community is looking for a LPN to join our team.
As an LPN, you will provide nursing care in accordance with the client's plan of care to include comprehensive health and psychosocial evaluation, monitoring of the client's condition, health promotion and prevention coordination of services.
Requirements:
Two years LPN experience required
Two years experience in assisted living or in a nursing home
Licensed Practical Nurse license in good standing
Ability to ensure community follows all federal, state and local laws and regulations as pertains to resident services and care.
Demonstrate good judgment, problem solving and decision making skills
Effective organization, time management, and written and verbal communication skills.
The ability to handle multiple priorities and delegate assignments.
A dedication to seniors and their well-being is essential.
The ability to work nights and weekends.
If having a direct impact on the lives of others is appealing to you, apply today and join our team!
EOE D/V
JOB CODE: 1007116
Patient Access Specialist (FT DAYS)
Patient care coordinator job in Milwaukee, WI
About Us
We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.
Position Overview
The purpose of this position is to serve as a liaison between patient/family, payers, Patient Financial Services, and other health care team members. You'll be asked to facilitate patient tracking and billing by obtaining/verifying accurate and complete demographic information, financially securing, and collecting out-of-pocket responsibility from guarantors to maximize hospital reimbursement.
Essential Job Functions
Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settings and in handling of Medical Records
Provide excellent customer service at all times by effectively meeting customer needs, understanding who the customers are, and building quality relationships
The Patient Access Specialist plays a role in protecting patient safety by ensuring each patient is properly identified and triaged when they arrive to the hospital
Answer telephone in a professional and courteous manner, record messages and communicate to appropriate medical staff
Provide and obtain signatures on required forms and consents
Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
Verify insurance benefits for all plans associated with patient, confirming the correct payor and plan is entered into the patient accounting system
Obtain insurance authorizations as required by individual insurance plans where applicable
Maximize the efficiency and accuracy of the collection process by pursuing collections at the time of service in a customer service-oriented fashion
Scan all registration and clinical documentation into the system and maintain all medical records
Assist with coordinating the transfer of patients to other hospitals when necessary
Respond to medical record requests from patients, physicians and hospitals
Maintain cash drawer according to policies
Maintain log of all patients, payments received, transfers and hospital admissions
Maintain visitor/vendor log
Other Job Functions
Maintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
Receive deliveries including mail from various carriers and forward to appropriate departments as needed
Notify appropriate contact of any malfunctioning equipment or maintenance needs
Attend staff meetings or other company sponsored or mandated meetings as required
Assist medical staff as needed
Perform additional duties as assigned
Basic Qualifications
High School Diploma or GED, required
2 years of patient registration and insurance verification experience in a health care setting, preferred
Emergency Department registration experience, strongly preferred
Knowledge of various insurance plans (HMO, PPO, POS, Medicare, Medicaid) and payors, required.
Basic understanding of medical terminology
Excellent customer service
Working knowledge of MS Office (MS Word, Excel and Outlook), strongly preferred.
Position requires fluency in English; written and oral communication
Fluency in both English & Spanish is a requirement in the El Paso Market
Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
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