Patient care coordinator jobs in Huntersville, NC

Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities The primary responsibilities of the Integrated Care Coordinator are to deliver comprehensive, person-centered care by planning, coordinating, and monitoring individualized treatment plans to align with behavioral health goals. They play a pivotal role in closing gaps, tracking progress, and upholding the highest standards of quality and regulatory compliance. Assist the Nurse Practitioner with clinic appointment related documentation and facilitation on site when working in the clinic. Additionally, they support marketing initiatives for new referrals and engage in outreach to integrated care attributed members, providing education on our program, and facilitating enrollment. Actively engage with individuals through assessment, coordination, health promotion, and transitional care, documenting assessments and coordinating with the care team and treatment teams. Provide comprehensive care management, coordination, health promotion, individual and family supports, and referrals to community services. Complete the Care Management Comprehensive Assessment within designated timeframes and share results with primary care providers and relevant agencies. Ensure clients receive required physical exams, medication monitoring, and appropriate services. Maintain medical record compliance and ensure timely documentation of care coordination activities. Monitor HEDIS gaps and verify client payer and program enrollment status monthly. Develop individualized, person-centered care plans incorporating assessment results and Division's guidelines, focusing on unmet health needs and Social Determinants of Health (SDOH). Coordinate follow-up services for recent hospitalizations or life transitions, ensuring smooth transitions of care. Identify and provide crisis response as necessary, participate in post-crisis debriefing, and be available for on-call support. Communicate effectively with individuals, providers, and natural supports, providing education on services. Establish collaborative relationships with care team members and community resources to improve resource linkage and documenting follow-up. Support transitions between care settings and develop comprehensive discharge or transition plans. Attend Treatment Team and supervision meetings, integrated care team meetings, and serve as a liaison with other professionals and agencies. Assist with marketing new client referrals and provide on-call support as needed. Review data for service appropriateness and compliance issues. Attend training sessions and comply with agency policies and procedures. Ensure compliance with all state regulatory requirements. Responsible to the following when based in a clinic: Facilitate on-site clinic operations including but not limited to maintaining office clinic schedule, complete clinic reminder calls, taking and documenting client vitals, completing clinic chart documentation, and integrated care services for all clinic clients, especially integrated care clients only in med management program. Manage and maintain Integrated Care and Clinic Roster for the office including tracking and management of clinic census that matches census in Carelogic. Provide health education resources to med management clients regarding diagnoses and medications given by Nurse Practitioner. Qualifications Qualifications may vary by state due to differing regulations and standards in mental and behavioral health services. TN: A Bachelor's Degree in any discipline is required, with a preference for degrees in human services or related fields essential for careers in mental and behavioral health. Experience working with children and families in case management type/ community resource position. NC: Minimum of one of the following qualifications to meet criteria as a Qualified Professional (QP). Per 10A NCAC 27 .0104 a MH/SU license (including associate-level), or are certified by the NC Substance Abuse Board or, a RN AND have four years of full-time experience working with the MH/SU/IDD population or, a master's degree in a human service field AND at least one year of full-time experience working with the MH/SU/IDD population or, a bachelor's degree in a human service field AND at least two years of full-time experience working with the MH/SU/IDD population or, a bachelor's degree in a non-human service field AND at least four years of full-time experience working with the MH/SU/IDD population. Two years of experience working directly with individuals with behavioral health conditions (if serving members with behavioral health needs). *For care managers serving members with LTSS needs: Two years of prior LTSS and /or HCBS coordination, care delivery monitoring, and care management experience, in addition to the required cited above. (This experience may be concurrent with the two years of experience working directly with individuals with behavioral health conditions, an I/DD, or a TBI, above.) Be Well with HCA: We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Health Reimbursement Account 401(k) Retirement Plan Benefits Hub Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters

Job Description We're Hiring: Scheduling Coordinator A growing pediatric dental office is looking for a motivated Scheduling Coordinator to join our team! We are seeking someone who is: Friendly, professional, and has excellent communication skills Organized and detail-oriented Able to take initiative and work well in a team-oriented environment Knowledge of Dentrix and dental insurance is preferred Responsibilities include: •Scheduling and confirming patient appointments •Answering phones and assisting families with scheduling needs •Coordinating with providers and staff to maintain an efficient schedule •Assisting patients with insurance-related questions and coordination •Assisting with verifying insurances and A/R •Scheduling patients for general anesthesia •Providing outstanding customer service to our patients and their families If you're looking for a rewarding opportunity in a positive, family-focused office, we'd love to hear from you! Please send your resume to ************************************ Skills: Pediatric Insurance Marketing Scheduling Treatment Planning Dentrix Weave Benefits: Dental 401k PTO Compensation: $20-$25/hour

We are seeking an experienced Patient Care Coordinator in the Statesville, NC area to join this brand-new office. This is a key role supporting the daily operations of the clinic, assisting patients, and ensuring smooth workflow. The ideal candidate must have prior hearing industry experience and be comfortable working independently with minimal supervision. Key Responsibilities Greet and check in patients, ensuring a professional and welcoming experience Manage scheduling, appointments, and follow-up communications Answer and make phone calls, handle patient inquiries, and respond to support requests Assist clinical staff with daily operations and patient care logistics Maintain accurate patient records and coordinate with providers as needed Use CYCLE software for scheduling, patient management, and documentation Support inventory management, ordering, and other administrative tasks as needed Qualifications Prior experience in a hearing healthcare or audiology setting Strong proficiency with CYCLE software Excellent communication, organizational, and multitasking skills Ability to work independently and manage multiple responsibilities in a fast-paced environment Professional, personable, and patient-focused demeanor Compensation & Benefits Hourly Rate: $20-$25 per hour, depending on experience Opportunities to grow with a new practice and advance within the franchise network Why This Opportunity is Unique This role offers the chance to be part of a brand-new practice with significant autonomy and influence over daily operations. The ideal PCC will work alongside an experienced clinical provider to help launch and grow the office while delivering top-quality care to patients. If you think this role could be a good fit, we'd love to chat! Apply today! HHR will disclose details in further conversation. Contact us today! Our service comes to you at no charge and your confidentiality is 100% protected. Hearing Healthcare Recruiters is a professional job placement and recruiting firm that focuses exclusively on the hearing industry. We work with Academia, Audiologists, ENTs, Hearing Industry Manufacturers, Hearing Instrument Specialists, Hospitals, Manufacturer Representatives, Private Practices, and Retail Dispensaries. Let's start a conversation - Hearing Healthcare Recruiters: ************ (Pacific Time Zone) HearingHealthcareRecruiters.com

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all of our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away! *Pay ranges noted are autogenerated by Indeed (or other career sites) are not Flagship's evaluation of pay which is a consideration of job experience, certifications, etc.* Be in a role that provides the first impression in delivering an exceptional patient experience. The Patient Care Coordinator promotes communication throughout the Practice, performs clerical & administrative duties, thrives on organization, and is meticulous with record keeping. Here are some of the job duties you will perform: Provide oversight of the waiting area, greet patients as they arrive, and get them ready for their appointment. Update patient records, obtain new/updated insurance information, prepares patient chart and notify clinical team of patient arrival . Keep the clinical team updated on the daily schedule and maintain efficient Practice flow. Answer incoming calls, take & relay messages, reschedule appointments as needed, answer general questions, and return missed calls. To be considered for this role, you need to have the following qualifications: High school diploma or equivalent 1-2 years clerical experience Prior dental or medical front office experience

Benchmark Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Charlotte, NC! Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? What is a Patient Care Coordinator? A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic. Our Patient Care Coordinators have excellent customer service skills. Patient Care Coordinators learn new things - a lot! The Patient Care Coordinator multitasks in multiple computer programs each day. A day in the life of a Patient Care Coordinator: Greets everyone who enters the clinic in a friendly and welcoming manner. Schedules new referrals received by fax or by telephone from patients, physician offices. Verifies insurance coverage for patients. Collects patient payments. Maintains an orderly and organized front office workspace. Other duties as assigned. Fulltime positions include: Annual paid Charity Day to give back to a cause meaningful to you Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance 3-week Paid Time Off plus paid holidays 401K + company match Position Summary: The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. Responsibilities: Core responsibilities Collect all money due at the time of service Convert referrals into evaluations Schedule patient visits Customer Service Create an inviting clinic atmosphere. Make all welcome calls Monitor and influence arrival rate through creation of a great customer experience Practice Management Manage schedule efficiently Manage document routing Manage personal overtime Manage non-clinical documentation Manage deposits Manage caseload, D/C candidate, progress note, and insurance reporting Monitor clinic inventory Training o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. Complete quarterly compliance training. Qualifications: High School Diploma or equivalent Communication skills - must be able to relate well to Business Office and Field leadership Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision As a member of a team, must possess efficient time management and presentation skills Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder. This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship. Please do not contact the clinic directly. Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

**Become a part of our caring community and help us put health first** **As a Patient Care Coordinator, you will:** + Develop/maintain contact with key hospital, skilled nursing, assisted living facility discharge planning services and/or management to provide ongoing updates on Company's services available in a market. + Primarily conduct facility visits at the physicians' request to assist program clinical team in determining eligibility. + Ensure effective communication and collaboration with program staff and other field sales resources via weekly meetings. Actively participate in weekly program business development meetings, bringing relevant data, reports, as well as information regarding changes within accounts and referral sources. + Assist program in timely processing of physician orders as directed. **Use your skills to make an impact** **Required Experience/Skills:** + RN/LPN/LVN license. + Must have strong knowledge of governmental regulations, Medicare eligibility requirements, comprehensive understanding of potential care plan needs for the patient and coordination of necessary resources. + Excellent customer service, account development capabilities, organization, time management, problem-solving, communication and selling skills. **Preferred Experience/Skills:** + Bachelor's of Science in Nursing preferred. + A minimum of three years clinical experience preferred. **Scheduled Weekly Hours** 1 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $59,300 - $80,900 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident. **About Us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************

The Referral Scheduling Specialist processes orders and referrals to our providers and will observe and comply with medical insurance network guidelines and authorization requirements. In addition, they will be responsible for the following: Answer all incoming referral calls and process accordingly. Schedule incoming referral office appointments. Create and build patient charts in NextGen EPM system. Accurately enter required patient demographics (race, language, ethnicity, social security number, email address, referring provider etc.) into NextGen EPM system. Create referrals for Phreesia referral dashboard. Maintain and update referrals within the Phreesia referral dashboard. Initiate insurance verification process to confirm insurance eligibility. Process and review referral documents and add to patients chart. Obtain practice referral and / or pre-certification necessary for patients for internal and external referral appointments or orders. Communicate information pertaining to practice referral and / or pre-certification to patients, external medical offices and internal staff through Phreesia referral dashboard. Prioritize patient messages, referrals, and requests for prior authorizations according to their urgency. Develop and maintain data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to our patients. Maintain and routinely update patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate and concise. Educate and/or advise patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective and appropriate manner. As requested, assist with the development or revision of protocols related to message and referral management. As requested, collect, aggregate and display data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts. Prepare reports and other documentation as required. Adhere to SSC Core Values: Trust Respect Integrity Clear Communication Collaboration

General Job Summary: The Patient Care Coordinator is responsible for insuring the physician's plan of care is accurately completed in a timely manner. Duties include coordinating and insuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access. (This is a full time position that will support the Cardiology team at SouthPark, Monday to Friday 7 am to 4 pm). Primary Job Responsibilities/Tasks may include, but not limited to: Patient Coordination responsibilities include: Schedules ancillary appointments and referrals. Follows-up on referrals and appointments to insure timely completion of physician orders. Schedules physician return appointments Completes forms/requisitions as needed to complete the physician's orders. Obtains and sends patient medical records to support seamless care delivery. Ensure that records are sent within one work day of chart completion to all physicians involved in a patient's care. Obtains ancillary results on all physician orders in a timely manner. Obtains referring provider clinic notes on all referred patients in a timely manner. Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures. Work at different Tryon office locations as needed. Monitor and check assigned Athena boxes and other assigned boxes for coverage. Other duties as assigned. Clinic Support responsibilities include: Assembles patients' health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment. Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR. Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. Obtains lab/X-ray reports, hospital notes, referral information, etc.; Verifies insurance coverage and patient demographics; Updates charts to ensure that information is complete and filed appropriately. Ensures timely delivery of outside mail and communication to the physician Requirements: Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. Completion of TB test will be required. Education: High school diploma; some college preferred Experience: Minimum of one-year medical office or healthcare facility experience E.H.R. and Scheduling experience Experience serving customers in person and on the phone Physical Requirements: Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. Must be able to lift and support weight of 35 pounds. Ability to concentrate on details. Use of computer for long periods of time.

Job DescriptionDescription: We're a family-oriented company, that's been in business 30+ years, who believes in work /life balance and has an inviting culture with great benefits. So don't wait, come join our family!! We Offer: · Excellent Employee Benefit Plans (Medical, Dental, Vision, Retirement, etc.) · Company Paid Basic 20k Life Insurance Policy and Long-Term Disability · Lucrative Paid Time Off Plan · Paid Training · Great Culture and Team Spirt · Team Building and Corporate Events Basic Job Skills Needed: · Responsible for executing order processing (order intake, verification of benefits, records imaging, and customer relations). · Collect, evaluate, and submit all documentation necessary for DME pre-authorization, billing, and patient copays. · Interact with sales representatives, Healthcare providers and office staff, and patients to obtain required documentation when applicable. · Track orders to ensure accuracy and timeliness of delivery for billing. · Negotiate payment terms for equipment and supplies with patients utilizing sales techniques to gain patient acceptance during indirect sales process. · Adhere to all corporate policies and procedures related to the Company's Corporate Compliance/HIPAA Programs. Ensure established practices are compliant with Medicare, CHAP, and other regulatory agencies. Requirements: Applicant Requirements: · Experienced in processing DME (Durable Medical Equipment) orders. · Excellent verbal and written communication skills. · Knowledge of all aspects of payor systems including private/commercial, self-insured employers, workers compensation, and Medicare/government programs. · Strong knowledge of Medicare Supplier Standards, ICD9 (ICD-10) Coding and DMEPOS Coding protocols, electronic billing transmittal requirements. · Highly structured approach with attention to detail and proper documentation of all work. · Adaptability to handle changing priorities in a high volume, fast-paced work environment. · Intermediary experience in Microsoft Office Suite of products (Word, Excel, PowerPoint & Outlook). Drug screen/Background check required

Responsive recruiter Benefits: * 401(k) * Bonus based on performance * Company parties * Dental insurance * Health insurance * Paid time off * Training & development Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities * Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents * Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards * Register patients, update patient records, verify insurance accurately and timely, and check patients out * Determine, collect, and process patient payments and address collection and billing issues * Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests * Balance daily patient charges (cash, check, credit cards) against system reports * Complete closing procedures by preparing closing documentation and submitting required reports * Complete cash control procedures and secure financial assets * Maintain complete and accurate documentation * Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. Compensation: $16.00 per hour PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

This role is responsible for delivering exceptional customer service experiences, including accurate, timely, and effective communication and execution of relational and transactional activities among internal and external customers. Your day-to-day... * Engage in communication platform, including but not limited to, CRM activities, customer touchpoint activities, phone interaction, email, and additional customer communication post-setup and throughout the customer lifecycle. * Interact with other staff to facilitate and execute proper account creation, shipment validations, and tracking, along with general operations and administrative functions. * Interacting with customers and cross-functional associates through handling customer requests, research, and preparing management reports and spreadsheets. * Perform account receivable activities including payment processing, collection activities in relation to past due accounts, sales tax inquiries, consolidation of accounts, invoices, and statements inquiries. * Maintenance activities of existing customers, including but not limited to, scent changes, account maintenance, RMAs, credit memos, contracts, accounts receivable, and operational activities around customer shipments. * Accurately prepare, distribute, and track all forms and related documentation associated with accounts and other business demands. * Monitor accounts from creation through the entire lifecycle, managing issues and escalating as necessary. * Participate in team meetings, bringing information about activities and transactions to the team for review, reporting of issues, and adherence to general procedures and practices. * This position will also support other ScentAir departments and positions throughout the customer lifecycle, with a focus on building relationships within the initial association between ScentAir and the customer. Who we are looking for... * Associate's Degree OR 2+ years of experience in the related field. * Previous experience managing account relationships. * Strong Microsoft Office skills (Excel required) and general computer skills. * Project and time management skills. * Interpersonal skills - relates well to people at all levels; builds appropriate rapport; uses diplomacy and tact. * Excellent analytical/problem-solving skills. Detail-oriented with exceptional time management and multi-tasking ability * Knowledge of Salesforce is a plus. What you bring... * You are Self-Sufficient * You are Reliable * You are an Excellent Communicator * You are good at Problem Solving * You are Organized Be part of something scent-sational! * Competitive pay * Medical, dental, vision, and life insurance * Company matched 401k * Fun, team-focused hybrid work environment in a clean, modern office space * Employee driven community outreach program Success in this position would lead to higher satisfaction and improved communication with ScentAir customers. The position has a primary responsibility to support internal and external customers through management and maintenance of existing customer interface, requests, and relationships, as well as assisting the customer care team to onboard all clients, assure client contract accuracy, mitigate past due accounts through proactive customer communications, management, and related activities.

The Patient Services Coordinator (PSC) serves as the main administrative contact for both patients and clinicians at their assigned center to ensure that the center runs smoothly daily. The PSC will provide excellent clinician and patient support in a pleasant working environment that embody our core values: ICARE-Integrity, Community, Accountability, Results, Enthusiasm. A detailed description of role responsibilities are outlined below. Administrative Responsibilities: • Telephone management: Answer incoming phone calls, assist caller with all requests, connect with other departments when necessary, retrieve and process voice mails, relay all messages to appropriate individuals within 1 business day • Learn, become proficient and utilize all MPCC systems (AMD, MEND, PETAL, Five9, Company Portal) • Maintain the center environment to ensure clinician, patient, and shared spaces are used appropriately and kept clean • Adhere to the Missed Visit Report SOP responsibilities as outlined • Adhere to the Medical Records Policies and Procedures responsibilities as outlined • Coordinate lunches with pharmaceutical representatives and Center Directors on center calendar • Order center and clinical supplies • Maintain current stock of clinician appointment cards • Check email and respond to received emails and Teams messages • Attend all meetings and trainings as assigned Responsibilities to Clinicians: • Task clinician messages that need their attention (non-medication patient questions) using the SBAR communication format • Forward all important patient or referring clinician correspondence to clinician in timely manner • Task MST messages that need their attention (medication related questions) • Process and send out pharmacogenetic testing • Process and send out drug screens • Administer computerized testing for patients and upload results (CNS-VS and Qb) • Confirm that Center calendar is current with team member time off requests Patient Responsibilities: • Greet patients professionally and respectfully upon entering by adhering to the MPCC Service Excellence Standards • Check- in patients and ensure clinician is notified of patient's arrival • Obtain all new patient paperwork, a copy of a photo ID and insurance card (front and back) < OR> • Confirm each patient's demographic information at each visit (insurance, address, phone number, email) • Collect the patient's payment for DOS, existing balance and any other payment required. • Upload patient notes, information, etc. into the patient's charts in AMD • Notify Prior Authorization department of any requests and follow up as needed • Prepare, scan, transmit letters and/or documentation as needed • Manage wait list for patients requesting a sooner appointment • Schedule and reschedule appointments as necessary Requirements for Position: • Travel to different locations and act as additional coverage as needed (primarily float position) • Excellent communication skills, both verbal and written • Organized with an ability to multi-task • Ability to maintain calm and professional demeanor in potentially stressful situations. • Ability to problem solve • At least 1 - 2 years working in an office setting (preferably medical) Proficient computer and software skills Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds. Work Environment: While performing the essential functions of the job, the team member comes in contact with patients in a wide variety of circumstances. The team member may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.

Metrolina Nephrology Associates is the region's most recognized and experienced nephrology group. The practice has been on the forefront of the treatment and management of kidney disease for more than 40 years. Our extensive network of providers and offices allow our practice to deliver care in an atmosphere that is personal, patient centered, and compassionate. It is our mission to provide the most comprehensive nephrology services available with a personal commitment to enhance our patients' quality of life through professional activity and dedication. To attract the best and the brightest, Metrolina has competitive wages and benefits and a generous paid time off package beginning in your first year of employment: 4 weeks (accrued) paid time off PLUS 7 additional paid holidays! We offer two medical plans, employer paid employee dental, vision, employer paid basic life insurance, voluntary life, disability, critical illness, accident, pet insurance and more! We also have a generous 401k plan with two entry dates after 90 days of employment. Voted by employees as a Best Places to Work in Healthcare by Modern Healthcare 3 years running. A non-exempt position responsible for working directly with patients and their families to discuss any questions regarding appointments, checking in, checking out, collecting co-pays and insurance information. Duties include but not limited to: Demonstrates proficiency in the use of Phreesia, Allscripts PM and Allscripts EMR Confirms and enters current insurance information Collects and verifies patient demographic and insurance information Secures updated annual HIPAA forms Collects co-pays and co-insurance prior to services being rendered. Reconciles payments daily. Acknowledges patient arrival in the Practice Management System Activates lab orders Greets and guides patients through the registration process Answers and processes incoming calls asking appropriate questions for optimal direction. Delivers clinical updates to patients experiencing extended wait times Follow My Health Portal Encourages survey completion Schedules follow up appointments utilizing recall when necessary Schedules lab appointments Enters outgoing referral orders Reconciles encounter forms Requirements High School Diploma or equivalent. Minimum of two years' experience in customer service, with at least 6 months of experience in a health care setting. Patient representative experience preferred. Knowledge of the health care field and medical office protocols/procedures. Knowledge of specific assisting tasks related to the particular medical practice. Knowledge of information that must be conveyed to patients and families. Knowledge of legal and ethical considerations related to patient information.

Department: 09168 SE Medical Group Division Operations - Central Referrals Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F, 8-5 Pay Range $20.40 - $30.60 Essential Functions Completes referrals for patients and coordinates with referring and receiving practices and/or departments. May coordinate and prepare financial estimates for patients. Obtains all authorizations needed. Directs patients to providers in their insurance plan. Reviews benefits and educates patient on insurance coverage. Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers. Reviews schedules and confirms schedules are accurate and time is properly allocated. Follows up on all referrals to ensure no care gaps. Physical Requirements Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs. Education, Experience and Certifications High School Diploma or GED required. Computer experience required. Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred. Knowledge of medical records software preferred. Customer service experience required. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We're committed to expanding what's possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what's next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: * 30 days PDO - Up to 6 weeks (PDO includes company observed holidays) * Continuing education opportunities * Scholarship program for employees * Matching 401(k) plan for all employees * Comprehensive insurance plans for medical, dental and vision coverage for full-time employees * Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees * Flexible spending account plans for full-time employees * Minimum essential coverage health insurance plan for all employees * Electronic medical records and mobile devices for all clinicians * Incentivized bonus plan Responsibilities Schedule patients to branch field clinicians. Communicate with field staff, patients, physicians, referral sources, caregivers, and other service providers in order to maintain proper care coordination and continuity of care. Manage the on-call notebook and hospitalization logs to enhance communication among stakeholders. Qualifications * Licensed Practical Nurse LPN required, licensed in the state of operation * One year of clinical experience in a healthcare setting or one year of home health, hospice, or pediatric experience within the last 24 months. * Demonstrated understanding of staffing and scheduling requirements related to home care services. * Must have basic demonstrated technology skills, including operation of a mobile device. Requirements* * Must possess a valid state driver license * Must maintain automobile liability insurance as required by law * Must maintain dependable transportation in good working condition * Must be able to safely drive an automobile in all types of weather conditions* For employees located in Oregon, requirements related to driving are not applicable unless employee has a clinical license Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

We are seeking a reliable and detail-oriented Part-Time Patient Financial Services Coordinator to join our team! The Patient Financial Services Coordinator provides financial guidance and support to patients before and during the admissions process. This role includes explaining program costs, payment options, and insurance coverage; assisting patients and families with financial matters; ensuring completion of all required documentation; and coordinating with internal departments to ensure a smooth admissions process. This weekend position is part-time and hybrid (occasional in-person). Flexibility to assist in covering the weekday Financial Services Coordinator role (typically for planned vacations, etc.) is a plus. Education : Associate Degree in Business or equivalent relevant experience. Experience : 3-5 years of accounting/bookkeeping experience. Experience with healthcare insurance is preferred. Key Responsibilities include : Provide financial counseling and assistance to patients and/or family members as needed. Explain program costs, payment options, and insurance coverage in a clear and compassionate manner. Review and update the financial console and other documents for any approved financial aid, discounts, or other adjustments. Complete all Patient Financial Agreement documents, validating that they are approved. Ensure all patient payments are collected at the time of admission and deposited into Pavillon's bank account in a timely manner. Obtain signatures on all required financial agreement forms. Work closely with the Utilization Review Coordinator and Insurance Specialist on all patient insurance issues. Collaborate with admissions and clinical teams to ensure accurate and timely financial communication. Maintain detailed, confidential financial records in accordance with company and regulatory standards. Support weekday Financial Services Coordinator coverage when needed. When you join the Pavillon team, your Career Experience includes : Career Growth : Continuous learning and career development Work-Life Balance : Environment that provides support and skill development Integrity : We value and respect our employees and patients Sense of Purpose : Your contributions improve the quality of people's lives Empowering Positive Culture : Environment that focuses on bringing out the best in people Trust in Leadership : Managers foster an environment of trust, mentorship and fairness Encouragement and Recognition : Be recognized, appreciated and rewarded Involvement and Belonging : We look forward to welcoming you to our team! All part-time employees are eligible for a benefits package that includes: outstanding 401(k) retirement plan that matches employee contributions dollar-for-dollar, up to 4% beautiful 160-acre campus with walking trail Must have satisfactory criminal background check and clean urine drug screen. Equal Opportunity Employer

Job Details Denver, NC $19.00 - $21.00 Description DUTIES & FUNCTIONS: - Reports directly to Infusion Team Lead and Infusion Supervisor. - Responds efficiently and professionally to pharmacies regarding patient referral inquiries regarding availability and scope of services. - Demonstrates excellent judgment and decision-making skills to select the appropriate nurse to help with individual patient needs based on location, therapy and special considerations. - Ensures all information and required documentation is received, in order to provide patient care in compliance with agency standards. - Ensures assigned nurse possess the required skills and knowledge for the individual patient therapies by verifying training and/or scheduling training calls and providing our training resources to the assigned nurse. - Communicates with nursing staff regarding scope of care, scheduling and required charting for each individual patient. - Serves as liaison between patient, nurse and following pharmacy and/or physician to communicate and advocate for patient needs, questions or concerns. - Maintains knowledge and demonstrates efficient use of all technology and software to properly chart confirmation of visit coverage, future coverage needs, patient-specific special requirements, lab locations, and order expirations. - Documents details of all communications, concerns, and issues in patient charts promptly. - Attends weekly meetings regarding process improvements, patient growth, and team efficiency. - Ensures all ordered labs are obtained correctly by the assigned nurse and properly inputs data to guarantee the results are obtained and provided to the following physician and pharmacy in a timely manner. - Maintains knowledge of, and effectively practices all patient confidentiality and ethical standards. - Promptly reports issues or concerns regarding patient care to Clinical Supervisor and Coordination Liaison. - Provides updates and direction to nursing staff regarding changes in patients' plan of care

Job Description About Us: We are a growing, busy and patient-focused medical office dedicated to providing top-quality healthcare in a supportive and compassionate environment. We are seeking an experienced and detail-oriented Insurance Specialist to join our administrative team and help ensure efficient and accurate insurance processing. Job Summary: The Medical Office Insurance Specialist plays a crucial role in our billing office operations. This individual is responsible for verifying insurance coverage, obtaining prior authorizations, assisting with claim submissions, contacting insurance companies regarding unpaid claims, filing appeals, A/R follow up, patient collections and serving as a liaison between patients, providers, and insurance companies. Key Responsibilities: Verify accurate insurance information has been inputted into the practice management system on all patients Review insurance claims for accuracy and submit to insurance carriers in a timely manner Appeal claims that are processed incorrectly for resolution in a timely manner Contact insurance companies regarding claims that need to be adjudicated timely Follow up on unpaid or denied claims and work toward resolution Communicate with patients regarding their insurance coverage, co-pays, and billing questions Collaborate with clinical and administrative staff to ensure smooth patient flow and accurate documentation Stay current on insurance policies, coding changes, and regulatory updates Qualifications: High school diploma or equivalent required; associate degree or certification in medical billing/insurance preferred Minimum of 2 years' experience in a medical office insurance or billing role Strong understanding of medical insurance plans, coding, and billing processes (ICD-10, CPT, HCPCS) Familiarity with electronic medical records (EMR) and billing software (e.g., NextGen, Epic, etc.) Excellent attention to detail, problem-solving skills, and organizational abilities Strong interpersonal and communication skills Ability to work independently and as part of a team in a fast-paced environment

Job DescriptionBenefits: 401(k) Bonus based on performance Company parties Dental insurance Health insurance Paid time off Training & development Benefits/Perks Great small business work environment Flexible scheduling Paid time off, health insurance, dental insurance, retirement benefit, and more! Company Overview American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. Job Summary To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned Qualifications High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.