Care Coordinator - Forensics
Patient care coordinator job in Pulaski, WI
About the Role
Lutheran Social Services (LSS) is seeking a compassionate and detail-oriented Forensic Care Coordinator to provide comprehensive, person-centered case management for individuals involved in Wisconsin's forensic programs. This role requires ongoing professional development in Motivational Interviewing and other evidence-based practices, with monthly coaching and quarterly fidelity reviews.
You will work with clients in one or more of the following programs:
Conditional Release (CR): Supporting individuals found not guilty by reason of mental disease or defect.
Outpatient Competency Restoration Program (OCRP) & Jail-Based Competency Program (JBCR): Assisting adults adjudicated not competent to stand trial but likely to regain competency.
Opening Avenues to Reentry Success (OARS): Voluntary program supporting individuals transitioning from correctional institutions back into the community.
Supervised Release (SR): Coordinating services for individuals committed under WI Statute 980 (sexually violent persons) as they transition from secure treatment centers to community living.
Forensic Care Coordinators collaborate with treatment teams, community providers, and natural supports to promote independence, recovery, and successful reintegration.
Key Responsibilities
Conduct assessments of client needs using required tools (e.g., functional screen).
Develop and implement individualized service plans with clients, families, and providers.
Coordinate and authorize services according to service plans.
Provide trauma-informed, evidence-based direct services.
Maintain accurate documentation and electronic client records.
Testify at legal proceedings and prepare court documents as required.
Facilitate person- and family-centered team meetings.
Collaborate with community resources, treatment teams, and supervisors to determine interventions.
Participate in staff development, supervision, and professional seminars.
Meet productivity expectations and agency standards.
Travel daily to community locations; occasional overnight travel may be required.
Qualifications
Education: Bachelor's degree in a human services field (examples include Social Work, Psychology, Criminal Justice, Counseling, Community Mental Health, Rehabilitation Counseling, Vocational Counseling, etc.).
Experience: Prior experience in human services preferred.
Licenses/Certifications:
Valid driver's license and reliable transportation.
Satisfactory driving record per LSS Driver Safety Procedure.
Ability to meet LSS auto insurance requirements.
Skills & Competencies
Strong communication and documentation skills.
Knowledge of casework principles, human behavior, and social problems.
Ability to work collaboratively with diverse teams and clients.
Proficiency with electronic health records and computer applications.
Crisis response skills and ability to work in varied community environments.
Benefits & Perks
Medical, Dental, and Vision Insurance
Flexible Spending Accounts (Dependent & Health Care)
Mileage Reimbursement
Paid Time Off + 10 Paid Holidays
403B Retirement Plan with company contribution
Employee Assistance Program
Service Awards & Recognition
Why Join LSS?
At LSS, you'll be part of a mission-driven nonprofit organization committed to empowering individuals and strengthening communities. As a Forensic Care Coordinator, you'll make a lasting impact by supporting clients through some of the most critical transitions in their lives.
👉 Apply Today! Lutheran Social Services of WI & Upper MI is an Equal Opportunity/Affirmative Action Employer
Patient Care Coordinator
Patient care coordinator job in Fond du Lac, WI
Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed.
Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming manner
Answers and responds to telephone inquiries in a professional and timely manner
Schedules appointments
Gathers patients and insurance information
Verifies and enters patient demographics into EMR ensuring all fields are complete
Verifies vision and medical insurance information and enters EMR
Maintains a clear understanding of insurance plans and is able to communicate insurance information to the patients
Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
Prepare insurance claims and run reports to ensure all charges are billed and filed
Print and prepare forms for patients visit
Collects and documents all charges, co-pays, and payments into EMR
Allocates balances to insurance as needed
Always maintains a clean workspace
Practices economy in the use of _me, equipment, and supplies
Performs other duties as needed and as assigned by manager
Patient Care Coordinator
Patient care coordinator job in Green Bay, WI
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Mon-Wed 7:00am-5:30pm, Thurs 7:00am-1:00pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$20-$25/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyPatient Service Representative
Patient care coordinator job in Appleton, WI
Job Details Main Office - Appleton, WIDescription
The Orthopedic & Sports Institute (OSI) is seeking a full time (40 hours per week) Patient Service Representative. The successful candidate will create a positive first impression and establish strong patient relationships in a fast-paced environment. Typical hours are 8:00 am 5:00 pm. This position is located at the Appleton location.
Responsibilities and Duties:
Greet patients (in person or via phone)
Verify patient benefit information
Schedule appointments
Answer incoming phone calls
Check in patients
Take payments over the phone
Outgoing Referrals Coordination
Qualifications
3+ years of customer service experience
Strong verbal and written communication skills
Attention to detail
Strongly prefer medical experience
Medical Terminology strongly encouraged
Epic experience a plus
Patient Service Representative - EyeCare - Shops at Woodlake
Patient care coordinator job in Kohler, WI
This position is full-time and will work 38-hours per week. It is full-time benefit eligible. Patient Service Representative Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea.
What you will do
* Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
* Obtain and confirm accurate demographic and insurance coverage information.
* Route medical inquiries, complaints & messages to appropriate parties.
* Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
* Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
* Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
* Schedule and confirm patient appointments.
* Provide accurate daily batch and/or deposits to appropriate staff for processing.
Education Qualifications
* High School Diploma and/or GED Required
Experience Qualifications
* 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred
Skills and Abilities
* Display proficient telephone and computer skills with clear and professional speaking abilities.
* Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
* Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
* Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
* Capable of effectively and positively interacting with staff members throughout the company.
* Promote teamwork and provide a supportive environment throughout the organization.
* Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.
* Able to work independently and think critically using provided information.
Physical Demands
* Sit - Constantly
* Stand - Rarely
* Walk - Rarely
* Drive - Rarely
* Climb (Stairs/Ladders) - Rarely
* Bend (Neck) - Frequently
* Gross Manipulation (Hands/Arms) - Rarely
* Squat - Rarely
* Twist/Turn (Neck) - Occasionally
* Lift/Carry 0-10 lbs. - Rarely
* Lift/Carry 11-25 lbs. - Rarely
* Lift/Carry 26-35 lbs. - Rarely
* Push/Pull up to 10 lbs. - Rarely
* Push/Pull 11-25 lbs. - Rarely
* Push/Pull 26-35 lbs. - Rarely
* Reach (Above shoulder level) - Rarely
* Reach (Below shoulder level) - Constantly
* Simple Grasping (Hands/Arms) - Constantly
* Fine Manipulation (Hands/Arms) - Constantly
* Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
* Noise - Occasionally
Travel Requirements
* 5%
Hearing Requirements
* Hears Whispers < 3 feet - Constantly
* Hears Whispers 3-8 feet - Constantly
Vision Requirements
* Color Discrimination - Constantly
* Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
* Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit ********************
Dental Front Office
Patient care coordinator job in Oshkosh, WI
Job Description
We are a patient centered, private general practice seeking to add the right individual to our team. Our goal is to provide high quality dentistry with excellent customer service to help our patients achieve optimal oral health.
We are seeking an exceptional individual to represent all facets of patient services which may include, but not limited to: greeting patients, answering the telephone and other patient communications, maintaining the schedule and scheduling appointments, patient finances-including insurance and potentially minor clinical assistance-depending on the individual.
This role requires a "people person" who is also comfortable with technology. Being timely and courteous, a self-starter, and individually motivated with high organization skills is not only necessary but will help you and the practice succeed. Ideally this new team member not only helps with our growing patient care but brings added growth to the practice.
Some level of dental experience is required to understand dental terminology and the flow of a dental practice. Administrative skill and business knowledge is highly desirable. However, if you are a high capacity person with the desire to learn and challenge yourself you are encouraged to apply.
Training to achieve entry level qualifications will be considered for the right individual. Ongoing professional training and professional enrichment should be expected.
Ideal availability is minimally Tuesday, Wednesday, and Thursday with the potential for Monday or Friday morning as well. Consideration will be given to exceptional candidates.
We enjoy the fact that we change people's lives...one smile at a time. If you want to find out more about us, visit our website at *********************************
Skills:
General Practice
Billing
Claims/Appeals
Fee for Service
Scheduling
Cross-trained (Front/Back Office)
Dentrix
Eaglesoft
Open Dental
Other
Solutionreach
Weave
Benefits:
401k
PTO
Bonuses
Compensation:
$20-$30/hour
Retail Customer Experience Coordinator Full-time
Patient care coordinator job in Appleton, WI
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. Role models exceptional customer service.
* Creates a positive internal and external customer experience
* Promotes a culture of honesty and integrity; maintains confidentiality
* Orchestrates truck delivery, prioritizing the processing of merchandise onto the sales floor
* Trains and mentors Associates on established merchandising and processing principles
* Ensures merchandise is properly tagged, hung, secured, and coded
* Communicates with the Coordinator on Duty to ensure efficient flow of goods to sales floor
* Ensures Associates complete tasks and activities according to store plan; prioritizes as needed
* Monitors productivity of team and coaches as necessary
* Organizes and rotates back stock for easy replenishment
* Maintains and upholds merchandising philosophy and signage standards
* Maintains all organizational, cleanliness and recovery standards for the backroom area
* Ensures compliance with recycling and, where applicable, hazardous waste programs
* Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
* Provides and accepts recognition and constructive feedback
* Partners with Management on Associate training needs to increase effectiveness
* Ensures adherence to all labor laws, policies, and procedures
* Promotes credit and loyalty programs
* Supports and participates in store shrink reduction goals and programs
* Promotes safety awareness and maintains a safe environment
* Other duties as assigned
Who We're Looking For: You.
* Able to work a flexible schedule, including nights and weekends
* Superior communication and organizational skills with attention to detail
* Capable of multi-tasking
* Able to respond appropriately to changes in direction or unexpected situations
* Team player, working effectively with peers and supervisors
* Capable of lifting heavy objects with or without reasonable accommodation
* Able to train others
* 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3825 E Calumet St Suite 1200
Location:
USA Marshalls Store 1389 Appleton WI
This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Care Coordinator
Patient care coordinator job in Appleton, WI
Rediscover Purpose with ADVENT
At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.
Now Hiring: Care Coordinator
Location: Appleton, WI
At ADVENT, our Care Coordinators are the heart of the patient experience - connecting patients, providers, and teams to deliver care that's both seamless and compassionate. This role blends empathy with action, balancing communication, problem-solving, and precision. Care Coordinators are experts in guiding patients through their treatment journey, helping them understand their options, navigate insurance, and experience ADVENT's unique approach to better breathing and better living. Great position for someone with experience working in a similar position in dermatology, plastic surgery, optical, chiropractic, wellness, weight loss clinic or spa environment.
What You'll Do:
Serve as the primary point of contact for patients and families, building trust and rapport, demonstrating empathy, and providing education to support the treatment plan as directed by the clinic's MD.
Identify and resolve care barriers, confidently addressing patient questions, concerns, or objections, and guiding patients toward successful completion of their care journey.
Balance compassion with efficiency, ensuring patients feel supported without impacting clinic workflow.
Advocate for patients on financial matters, including insurance coverage, estimates/deposits, authorization status, out-of-pocket costs, and pre/post-operative instructions.
Own the patient journey end-to-end, using strong listening, communication, influencing, and problem-solving skills to keep patients motivated and focused on treatment outcomes.
Coordinate scheduling, follow-ups, procedures, and documentation, partnering with staff and surgeons to ensure accurate and timely completion of care.
Monitor patient adherence to care plans, identify gaps in treatment, and proactively engage patients using ADVENT's value proposition and outcomes.
Confidently discuss costs and payments, providing guidance and recommending next steps in the patient journey with a value-driven approach.
What You Bring:
Proven success in customer engagement within a sales-driven or care coordination environment (inside sales experience preferred)
Bachelor's degree in healthcare, social work, or related field - or equivalent experience
Skilled in managing insurance, benefits, and cost-of-care discussions with patients
Strong influencer with a passion for guiding patients toward their goals and treatment outcomes
Proficient in medical terminology and comfortable collaborating with providers
Highly organized with exceptional attention to detail and accuracy
Excellent time management; able to work independently, anticipate needs, and plan proactively
Proficient in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
Willingness to support at other nearby clinics as needed
Why Choose ADVENT:
16+ days PTO (prorated first year) + paid holidays
Health, dental, and vision coverage with employer-paid HRA
401k match & life insurance
Regular business hours - no nights or weekends
A culture that values solutions and encourages growth
Convenient Monday-Friday schedule, Enjoy weekends and evenings for yourself!
This is a full time 32-40 hr/week flex position
Explore more at: ADVENT Careers Website
Salary Description $20.66 - $25.82 per hour
Scheduler II
Patient care coordinator job in Beaver Dam, WI
Mortenson is currently seeking an experienced Scheduler II with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive, and efficient with a high level of professionalism and confidentiality. The Senior Scheduling Engineer will provide oversight of all planning and scheduling activities.
RESPONSIBILITIES
Work with site teams and trade partners to develop project schedules using CPM scheduling programs
Support supervision by monitoring and updating project schedules
Assist site management in formulating mitigation plans for scheduling problems
Assist with proposals and pursuit schedules as needed
Build relationships with individuals of diverse backgrounds and organizational levels
Perform other duties as assigned
QUALIFICATIONS
Bachelor's degree in Construction Management, Engineering, or equivalent field
Minimum of two years construction experience or equivalent combination of training and experience
Experience as a project engineer is desirable
Basic knowledge of scheduling concepts, principles, practices, and company software
Basic knowledge of standard construction practices, project sequencing, project management, contracts, and buyout
Ability to exercise creativity and mature judgment in solving problems
Basic plan and specification reading, review, and interpretation skills
Ability to work in a cross-functional, collaborative, team-based environment
Excellent analytical and problem-solving skills with initiative to seek innovative solutions
Results-oriented to ensure delivery of accurate, complete, and timely products and services
Active listening skills and effective communication, open to diverse input and feedback
Ability to travel may be required based on operating group
A few benefits offered include:
(for Non-Craft & Non-Union Craft working 25+ hours / week)
Medical and prescription drug plans that includes no additional cost vision coverage
Dental plan
401k retirement plan with a generous Mortenson match
Paid time off, holidays, and other paid leaves
Employer paid Life, AD&D, and disability insurance
No-Cost mental health tool and concierge with extensive work-life resources
Tuition reimbursement
Adoption Assistance
Gym Membership Discount Program
The base pay range for this role is $87,200 MIN - $117,700 MAX. (Actual range is higher for the following office locations: Denver, CO and Chicago, IL - 5%, Seattle, WA, and Portland, OR - 10%, Washington, D.C. - 12.5%).
Base pay is positioned within the range based on several factors including an individual's knowledge, skills, and experience, with consideration given to internal equity. This position is eligible for Mortenson's incentive plan.
#LI-SH1 #IND-FYR
Please make note:
Visa sponsorship is not offered for this position.
Our postings are typically open a minimum of 5 days and an average of 44 days.
ABOUT MORTENSON
As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact.
Let's Redefine Possible
Equal Employment Opportunity
Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category.
Other Items to Note
Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations.
No agency emails, calls, or solicitations are accepted
without a valid agreement.
Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Auto-ApplyPatient Liaison, Casual
Patient care coordinator job in Friendship, WI
Love + medicine is who we are, it's what we do, it's why people want to work here. If you're looking for a job to love, apply today.
Scheduled Weekly Hours:
0
The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.
Major Responsibilities:
1. Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
2. Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.
3. Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
4. Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
5. Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
6. Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
7. Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
8. Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
9. Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
10. Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
11. Adheres to regular and predictable attendance.
12. Performs other job-related duties as assigned.
Education and Learning:
REQUIRED
High School Diploma or equivalency
Work Experience:
REQUIRED
1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.
DESIRED
1 year experience in a medical facility setting and/or extensive customer service experience.
License and Certifications:
If you need assistance with any portion of the application or have questions about the position, please contact the recruiter listed below:
Primary Recruiter:
Julie Hutcheson
Recruiter Email Address:
**************************
We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.
Equal Opportunity Employer
Auto-ApplyPatient Service Representative
Patient care coordinator job in West Bend, WI
Department:
09122 AAH West Bend South - Front End Staff
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Monday: 8:00am-4:30pm
Tuesday: 8:00am-4:30pm
Wednesday: 11:30am-8:00pm
Thursday: 9:00am-5:30pm
Friday: 9:00am-5:30pm
This position would also include a weekend rotation of about 1 weekend day (Saturday OR Sunday) every other week. The time worked on the weekend would be taken back on a different day during the week.
Pay Range
$19.45 - $29.20
Major Responsibilities:
Creates the initial electronic health record that serves as the foundation of the patient medical record that is utilized by all members of the healthcare team. Prevents creation of duplicate medical records that can cause treatment safety issues and billing problems. Follows and ensures compliance with the mandate of the organization's accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care to ensure patient safety.
Checks in and registers patients; obtains and verifies complete demographic, guarantor, and insurance information; discusses and collects co-pays and other out-of-pocket patient responsibilities. Obtaining accurate information at the point of registration helps ensure timely payment to the organization and prevents billing issues and patient complaints. Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Knows insurance basics and recognizes commercial and government plans. Understands which plans AAH contracts with and when a statement of financial responsibility is needed. Understands and discusses financial information and obligations with patients. Knows how and when to refer patients to Financial Advocates.
Has knowledge of which rules, forms and questions must be enforced to make sure AAH remains compliant with government agencies and regulations. Examples are: HIPAA, Emergency Medical Treatment and Active Labor Act (EMTALA), Consent for Treatment, Patient Rights and Responsibilities, Important Message from Medicare (IMM), Medicare Outpatient Observation Notice (MOON), Notice of Privacy Practices, Medicare Secondary Payer Questionnaire (MSPQ), Advanced Beneficiary Notice (ABN). Obtains patient or guarantor signatures as .
May schedule patient appointments, including virtual and procedural; may also coordinate cancellations, reschedules, wait list requests, and recall requests. May provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc. May perform visit closure, including checking out patients after their visit, scheduling follow-up appointment(s), and providing patients with the after-visit summary. May educate and support patients with the patient portal/app.
Creates a welcoming and professional environment for our patients and visitors by demonstrating extraordinary customer service. Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages. Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Proactively communicates issues involving customer service and process improvement opportunities to management.Offers various assistance to patients to include: arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc. May be responsible for e-scanning documents to Health Information Management (HIM), addressing incoming/outgoing fax, addressing inbasket messages via the electronic health record, and following direction from the clinical team for emergent needs.
Monitors and works assigned electronic health record work queues, following the department's approved process.
May assist department leadership with orientation and training.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
High School Diploma or GED.
Experience Required:
None Required.
Knowledge, Skills & Abilities Required:
Demonstrate the Advocate Health purpose, values and behaviors.
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work. Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision. May be cross-trained across various specialties and provide staffing support as needed.
Strong attention to detail and accuracy.
Excellent customer service skills in a variety of situations. Must have excellent service recovery skills.
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns.
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor.
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan.
Interact with physicians and their staff to resolve issues related to the patient care.
Collect and manage payments including cash payments, if applicable, and follow security related to cash handling.
Strong understanding and comfort level with computer systems and proficient typing skills. Demonstrated technical proficiency including experience with electronic email, Microsoft Office, internet browser and phone technology.
Ability to handle sensitive and confidential information according to internal policies.
Excellent organizational skills.
Demonstrated ability to effectively act as a resource to other teammates.
Physical Requirements and Working Conditions:
This position may require travel, therefore, will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
Must be able to push/pull up to 50 lbs. with assistance.
Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
Must be able to use hands with fine motor skills for keyboard data entry.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Auto-ApplyPatient Service Representative - Per Diem
Patient care coordinator job in West Bend, WI
Department:
09122 AAH West Bend South - Front End Staff
Status:
Part time
Benefits Eligible:
No
Hours Per Week:
0
Schedule Details/Additional Information:
This position is a zero assigned/casual role. Would be filling in for call ins, vacancies, vacation and FMLA. This position does include weekdays and weekends, mostly 1st shift, can include 2nd shift. Weekend and 2nd shift premiums available $1.50/hr. This position does not offer health benefits or PTO benefits, does include retirement/401K options.
Pay Range
$19.45 - $29.20Patient Service Representative I
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
Auto-ApplyPatient Access Registrar
Patient care coordinator job in Oshkosh, WI
Why ThedaCare? Living A Life Inspired! Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness -
* Lifestyle Engagement
* e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
* Access & Affordability
* e.g. minimal or zero copays, team member cost sharing premiums, daycare
About ThedaCare!
Summary :
The Patient Access Registrar performs admitting duties for patients admitted for services at ThedaCare. Meets the mission and goals of ThedaCare and regulatory compliance requirements. Works within the policies and processes as they are being performed across ThedaCare.
Job Description:
SCHEDULE:
* PRN
* Weekend requirement
KEY ACCOUNTABILITIES:
* Assigns accurate MRNs, completes medical necessity/compliance checks, provides proper patient instructions, collects insurance information, receives and processes physician orders, and utilizes overlay tools while providing excellent customer service as measured by Press Ganey.
* Operates the telephone switchboard to relay incoming, outgoing, and interoffice calls as applicable. Adheres to ThedaCare policies and provides excellent customer service in interactions with the appropriate level of compassion. Is accountable for point-of-service goals as assigned.
* Utilizes quality auditing and reporting systems to ensure accounts are accurate and complete. Conducts audits of accounts and ensures forms are complete, accurate, and timely to meet audit standards.
* Performs pre-registration of patient accounts prior to patient visits including inbound and outbound calling to obtain demographic, insurance, and other patient information including patient financial liabilities and collecting point-of-service collections, past due balances, and bad debt. Provides information to the patient/representative or may create and process payment plan options.
* Explains general consent for treatment forms to the patient/guarantor/legal guardian, and obtains necessary signatures. Explains and distributes patient education documents.
* Reviews eligibility responses in insurance verification system and appropriately selects the applicable insurance plan code. Enters benefit data to support point-of service collections and billing processes to assist with a clean claim rate.
* Screens medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare. Distributes and documents other forms and pamphlets.
* Performs other duties as assigned including answering the phones at other facilities.
QUALIFICATIONS:
* High School diploma or GED preferred
* Must be 18 years of age
PHYSICAL DEMANDS:
* Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance
* Job classification is not exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
WORK ENVIRONMENT:
* Climate controlled office setting with daily movement throughout the facility
* Interaction with department members and other healthcare providers
Position requires compliance with department specific competencies.
.
Scheduled Weekly Hours:
4
Scheduled FTE:
0.1
Location:
Oshkosh Expansion Hospital - Oshkosh,Wisconsin
Overtime Exempt:
No
Scheduling Specialist / Patient Access Specialist
Patient care coordinator job in Appleton, WI
Job DescriptionDescription:
Neuroscience Group is currently looking for a full time Scheduling Specialist to join their team. This is a full time M-F 8 hours per day schedule. As an integral member of the Clinical Services Team, the Scheduling Specialist is responsible for scheduling ancillary testing and treatment conducted in the Neuroscience Group office and outside the office setting.
For over thirty years, Neuroscience Group has provided excellent neurologic care for the Fox Valley and Northeast Wisconsin. Ours is the only medical facility in the area that combines neurosurgery, neurology, orthopedic spine surgery, interventional and non-interventional pain management, and physical therapy. Our practice has grown to over 50 providers and serves patients in nine outlying clinics scattered throughout the region. Our mission is to improve lives by providing the very best in brain, spine and pain care and we do that by living our company core values: compassionate care, teamwork, fiscal responsibility, continuous learning, leadership and community involvement.
Requirements:
RESPONSIBILITIES:
Obtains, verifies, and enters complete and accurate demographic, insurance, and medical information on all accounts to register patients.
Answers incoming calls and schedules/confirms patient appointments using proper telephone etiquette.
Schedules ancillary tests, treatment and/or surgical procedure(s) conducted in the Neuroscience Group office and outside locations.
Coordinates the related documentation and communication, including education to prepare patients for tests and surgery.
Documents whether authorization is required and routes to pre-authorization patient services representative.
Informs patient of referral status in relationship to ancillary procedures/testing.
Maintains good communication with the patient, physician, clinical services team, reimbursement services team, and surgical and hospital staff.
Maintains timely, complete documentation and recordkeeping to ensure accurate continuity of patient care.
Regularly attends all team and staff meetings.
Perform other duties as assigned.
QUALIFICATIONS:
One year of Patient Service Representative or Clinical Assistant/Medical Assistant experience in a healthcare setting.
Prior experience with EPIC preferred.
TYPICAL PHYSICAL DEMANDS AND WORKING CONDITIONS:
Requires frequent change in position, including bending, stooping, standing, stretching, and walking and sitting, lifting, pushing, and pulling.
May involve lifting of up to 30-40 pounds.
BENEFITS:
At Neuroscience Group we offer a very competitive salary. In addition to great pay, we also offer the following benefits:
Health Insurance
Health Savings Accounts with a generous employer contribution
Dental Insurance
Vision Insurance
Company paid Long Term Disability and Life Insurance
Voluntary Life and Short-Term Disability Insurance
Voluntary Accident and Critical Illness Insurance
Generous PTO and Short Term Disability Banks
401(k) with guaranteed employer contribution, Profit Sharing, and a Cash Balance Pension Plan
Employee Assistance Program
Timber Rattler tickets
Holiday party, summer picnic, and annual recognition for years of service
Annual Employee Appreciation Day
Patient Access Representative (32 hours)
Patient care coordinator job in Center, WI
It's more than a career, it's a calling.
WI-Agnesian Cancer Center
Worker Type:
Regular
Job Highlights:
Full time, 32 hours, four days a week 7:30-4p
Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.
Job Responsibilities and Requirements:
PRIMARY RESPONSIBILITIES
Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
Assists with coordination of activities related to insurance pre-certification/authorization.
Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Performs clerical and reception duties associated with patient registration.
Identifies process improvement opportunities and participates in improvement plans.
Works on special projects as needed.
May review the work of others.
Performs other duties as assigned.
EDUCATION
High School diploma/GED or 10 years of work experience
EXPERIENCE
One year experience
PHYSICAL REQUIREMENTS
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.
REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS
None
Department:
********** ONCOLOGY ADMIN
Work Shift:
Day Shift (United States of America)
Scheduled Weekly Hours:
32
Benefits:
SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Explore All Benefits
SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.
Auto-ApplyFront Reception
Patient care coordinator job in Elkhart Lake, WI
We are seeking a friendly and professional Front Receptionist to be the welcoming face and voice of our company. The successful candidate will have a positive attitude, excellent communication skills, and a passion for providing exceptional customer service. In this role, you will be responsible for ensuring the front desk operates smoothly and efficiently, contributing to a positive experience for visitors and staff alike.
**Responsibilities:**
- Greet and welcome visitors with a warm and professional demeanor.
- Answer and direct incoming phone calls promptly and courteously.
- Maintain a clean, organized, and welcoming reception area.
- Assist with scheduling appointments.
- Process payments.
- Maintain confidentiality and security of sensitive information.
**Qualifications:**
- High school diploma or equivalent.
- Proven experience as a receptionist, front office representative, or similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Customer service-oriented with a cheerful and positive attitude.
- Ability to handle pressure and stressful situations professionally.
- Willingness to learn and adapt to new systems and processes.
Join our team and play a crucial role in creating a welcoming and efficient environment for our visitors and team members. If you are organized, personable, and eager to contribute to our success, we invite you to apply for this exciting opportunity.
Scheduler
Patient care coordinator job in De Pere, WI
Summary of Responsibilities: Join a Great Place to Work! We're looking for a scheduler who will play a critical role in the successful planning and execution of projects across our portfolio. This position is ideal for a detail-oriented, analytical professional who thrives in a collaborative, fast-paced environment. You'll be responsible for developing, maintaining, and analyzing integrated project schedules that ensure timely delivery and alignment with business goals.
This position could be located at our Pewaukee, De Pere or Cottage Grove, Wisconsin offices or our Kingsford, MI office. We offer flexible work schedules, though this role is not 100% remote and requires relocation to an area close to one of our office locations.
Essential Responsibilities:
What you'll do
* Develop and maintain detailed, integrated project schedules, including consultant and contractor schedules.
* Aggregate and analyze schedules for standards, productivity, benchmarking, and resource utilization.
* Prepare and review critical path analyses, baselines, schedule variances, and recommend corrective actions or mitigation strategies.
* Apply Earned Value Management (EVM) concepts to track performance and promote early corrective action.
* Interface with remote consulting teams, contractors, and subcontractors to ensure schedule alignment and data integrity.
* Support project teams by providing schedule forecasts, performance reports, and analytical insights.
* Collaborate with construction supervision and project management at job sites to monitor progress and address schedule risks.
* Model organizational data to measure performance and identify trends across business segments and partnerships.
What you'll bring to the role
* Bachelor's degree required, ideally in Engineering, Construction Management, or Project Management.
* Professional Engineer (P.E.) License preferred for senior-level candidates.
* 5+ years of professional experience, including at least 3 years in engineering, construction management, project controls, or utility scheduling.
* Proficiency in Primavera (P6) or other advanced scheduling software.
* Strong working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
* Familiarity with scheduling techniques, EVM, and construction management practices.
Professional attributes needed
* Highly analytical and able to translate complex project data into actionable insights.
* Strong communicator, skilled at tailoring information for technical and non-technical audiences.
* Collaborative team player who builds effective relationships with internal and external stakeholders.
* Exceptional organizational and time management skills with the ability to handle multiple priorities.
* Committed to upholding and promoting industry-leading project controls and scheduling standards.
Why ATC?
* Opportunities for professional growth and career advancement.
* Collaborative, team-oriented work environment that values innovation and excellence.
* Meaningful projects that contribute to sustainable infrastructure and industry advancement.
If you are passionate about driving project success through effective planning and analysis, we want you to bring your positive energy to ATC!
The targeted base pay for this position is $87,300 to $101,800 annually.* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more.
* The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner.
Number of Openings Available:
1
Posting Date:
2025-11-14
Time Type:
Full time
Equal Opportunity Employer:
Applicants have rights under employment laws.
ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law. We encourage women, minorities, veterans and individuals with a disability to apply. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
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Auto-ApplyScheduling Specialist
Patient care coordinator job in Green Bay, WI
The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.
Essential Functions
:
Scheduling: Permanent schedules and scheduling variances. Family guidance. BCBA/Senior meetings. Senior Training meetings. PTO, QTPs, support services, etc.
Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
Timely execution of scheduling communication/task needs that takes place at the center.
Implementing best practices for scheduling, including timely delivery.
Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
Coordinating appropriate use of admin time.
Scheduling trainings, i.e. safetycare, Relias, compliance, etc.
Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
Support additional in-market centers with scheduling operations as needed.
Greet all clients and families as they arrive to our clinics
Answer phones and respond to or forward requests and/or information.
Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
New hire day one welcome & center orientation as needed.
Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center.
Travel Required
:
Minimal Travel
Physical Demands
:
This is largely a sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required. Specific vision abilities required by this job include near, far, and field of vision. Speech must be spoken in a manner easily understood by others. This position requires regular and punctual employee presence.
Qualifications
:
Education:
Must be a high school graduate/GED equivalent.
Experience:
At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.
Skills and Competencies:
Strong organizational skills, with the ability to multi-task and meet deadlines.
Strong attention to detail.
Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
Displays professionalism and represents organization in a professional manner.
Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
Demonstrates initiative, with the ability to manage self and workload.
Knowledge of HIPAA privacy and security rules and regulations.
Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
Auto-ApplyHospital Based Bilingual Patient Advocate
Patient care coordinator job in Fond du Lac, WI
Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Fon du Lac, WI, with a Monday-Friday schedule from 8:30 AM to 5:00 PM.
Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference?
As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments.
Job Summary
The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish.
Essential Duties and Responsibilities
* Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
* Complete the appropriate applications and following through until approved.
* Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
* Provide exceptional customer service at all times.
* Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
* Maintain assigned work queue of patient accounts.
* Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
* Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
* Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
* Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
* Request home visits as needed to acquire documentation.
* As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
* Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
* Regular and timely attendance.
* All other duties as assigned
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
* High School Diploma or GED preferred, except when required by our client.
* Prior hospital experience preferred
* Adaptability when dealing with constantly changing processes, computer systems and government programs
* Professional experience working with state and federal programs
* Critical thinking skills
* Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift.
* Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
* Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
* Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
* Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code.
* Ability to multitask
* Ability to function in a fast-paced environment
Benefits
ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
* Medical, Dental & Vision Insurance
* 401K (100% match for the first 3% & 50% match for the next 2%)
* 15 days of PTO
* 7 paid Holidays
* 2 Floating holidays
* 1 Elevate Day (floating holiday)
* Pet Insurance
* Employee referral bonus program
* Teamwork: We believe in teamwork and having fun together
* Career Growth: Gain great experience to promote to higher roles
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.
The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
ElevatePFS is an Equal Opportunity Employer
IND123
PATIENT DINING ASSOCIATE (DIETARY AIDE) (FULL AND PART TIME)
Patient care coordinator job in Green Bay, WI
Job Description
We are hiring immediately for full and part time PATIENT DINING ASSOCIATE (DIETARY AIDE) positions.
Note: online applications accepted only.
Schedule: Full and part time schedule. Full time: 6:00 am to 2:00 pm, 6:30 am to 2:30 pm, and 11:30 am to 7:00 pm. Part time: 3:30 pm to 8:00 pm/ 4:00 pm to 8:00 pm; days may vary. Rotating weekends are required. More details upon interview.
Requirement: Previous customer service and food service experience preferred.
Pay Range: $15.00 per hour to $18.00 per hour.
Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself!
Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012.
Job Summary
Patient Dining Associates work on assigned units in a healthcare facility, and provide services that include helping patients make menu selections, assemble, deliver and pick-up their meal trays. They are part of the caregiving team, responsible for patient safety and satisfaction goals by making sure meals are accurate and delivered at the right time and temperature.
Essential Duties and Responsibilities:
Help patients understand their menu selections and work with nursing to ensure sure their orders comply with their nutritional requirements or restrictions.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Manage tray tickets and assemble meals according to each patient's menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
Complies with regulator agency standards, including federal, state and JCAHO. Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
Follows facility and department infection control policies and procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Performs other duties assigned.
Qualifications:
Ability to read, write and interpret documents in English.
Basic computer and mathematical skills.
Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.
BENEFITS FOR OUR TEAM MEMBERS
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, click here
for paid time off benefits information.
Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.
Morrison Healthcare maintains a drug-free workplace.