Patient Access Specialist - Radiology- Full time
Patient care coordinator job in Omaha, NE
Schedule: 7a-7p 3x a week, including every other Saturday 6:30a-3:30pm - 32hrs
Hiring Bonus: $1,000
At Children's Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state's only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families-from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.
A Brief Overview
The Patient Access Specialist plays a vital role in managing patient flow by completing full registrations, conducting check-ins and check-outs, coordinating point-of-care scheduling, and assisting patients in enrolling in Children's Nebraska digital platforms by providing guidance and technical support as needed. This role serves multiple areas, including the Emergency Department (ED), Inpatient units, Radiology, and various other departments. The Patient Access Specialist ensures a smooth and efficient patient experience, contributing to streamlined operations and high levels of patient satisfaction.
Essential Functions
Patient Registration
Perform full patient registrations in the hospital's electronic health record (EHR) system, including verifying and updating demographic information, determining guardianship and guarantor responsibilities, and securing all insurance information.
Ensure accurate and complete registration documents are obtained, meeting hospital and regulatory standards.
Collect necessary patient co-pays and other payment information as applicable.
Manage additional registration tasks, such as handling In Basket messages and work queues (WQs).
Check-In and Check-Out
Conduct patient check-ins and check-outs, providing patients with necessary information regarding their appointments, procedures, or admissions.
Confirm appointment details, direct patients to appropriate waiting areas, and provide discharge instructions upon check-out.
Answer patient questions regarding hospital services, registration processes, and estimated wait times, ensuring a welcoming and informative environment.
Point-of-Care Scheduling
Handle point-of-care scheduling for follow-up appointments, procedures, or additional services as directed by healthcare providers.
Coordinate closely with clinical teams to manage real-time scheduling needs in high-demand areas like the ED, Inpatient units, and Radiology.
Provide patients with appointment details and instructions for future visits, ensuring that scheduling aligns with their treatment plans.
Customer Service
Adhere to Children's Nebraska customer service standards.
Ensure a positive and professional demeanor during all patient interactions, resolving scheduling inquiries promptly and courteously.
Respond to patient questions regarding available appointment times, provider availability, and service locations, and facilitate follow-up as needed.
Departmental Collaboration
Act as a liaison between clinical departments, the ED, and Radiology to support patient flow and minimize delays.
Collaborate with clinical and administrative staff to optimize check-in, check-out, and scheduling processes, contributing to a seamless patient experience.
Assist in managing walk-in patients, coordinating with relevant departments to accommodate immediate care needs.
Compliance and Documentation
Maintain confidentiality of patient information and adhere to HIPAA and hospital policies regarding data security and patient privacy.
Document all registration, check-in, check-out, and scheduling information accurately in the EHR, ensuring records are current and accessible to relevant team members.
Education Qualifications
High School Diploma or GED equivalent Preferred
Experience Qualifications
Customer service experience Preferred and
Experience in patient registration, healthcare administration, or a similar role within a hospital or clinical setting preferred. Preferred
Skills and Abilities
Strong customer service and interpersonal skills, with a focus on patient-centered care.
Ability to multitask and stay organized in a fast-paced, high-pressure environment.
Detail-oriented, with a commitment to accuracy in documentation and patient information.
Effective communication skills for interacting with patients, families, and healthcare teams.
Licenses and Certifications
Primarily on-site in patient-facing areas, such as the ED, Inpatient departments, Radiology, and walk-in clinics.
Variable shifts including evenings, weekends, and holidays as needed, especially for ED and Inpatient coverage.
Casual positions will be required to be on call. Staff may be asked to take on call for areas that are open 24/7
Bilingual skills preferred; candidates must pass a bilingual proficiency test to qualify for bilingual pay. Preferred
Children's is an equal opportunity employer, embracing and valuing the unique strengths and differences of people. We cultivate an inclusive environment of respect and trust where we all belong. We do not discriminate based on race, ethnicity, age, gender identity, religion, disability, veteran status, or any other protected characteristic.
Auto-ApplyPatient Access Coordinator
Patient care coordinator job in Omaha, NE
Full-time Description
Roles & Responsibilities:
• Answer all incoming calls with a smile
Preform all registration of demographic information for new patients and updates to established patients
• Schedule, reschedule and cancel appointments as necessary
• Maintains and updates current information on physician schedules ensuring that all patients are scheduled properly
• Insurance verification and authorization
• Scheduling, logging and all related correspondence pertaining to incoming referrals and outgoing referrals
• Responsible for optimizing provider's schedule
• Interact with patients, physicians staff within the clinic providing accurate, timely and responsive information
• Schedule mutually acceptable appointment times for patients and physicians using computerized scheduling system
• Prepare documentation for upcoming appointments
• Request outside records and images for patients upcoming appointments
• Maintain patient confidentiality and follow HIPAA guidelines
• Maintain and work task list daily
• Increase Portal participation
• Cross trained to provide back up in other administrative areas, including the front desk if needed
• Perform other front office duties as assigned
• Schedule and offer support to Telehealth patients
• Scan in medical records for new patients that have upcoming appointments
• Send new patient paperwork using the Health Asyst software and offer technical support to the patients
Requirements
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of phone communication.
Must be able to lift up to 15 pounds at a time.
Must be able to manage multiple tasks.
Must be detail oriented.
Patient Access Representative
Patient care coordinator job in Red Oak, IA
We are seeking a Patient Access Representative to join our ED Admissions team. This is a full-time, 40-hour-per-week position with alternating shifts. The regular schedule includes Tuesdays, Wednesdays, and Thursdays from 11:30 a.m. to 8:00 p.m.; alternating Mondays and Fridays from 3:00 p.m. to 11:00 p.m.; and every other weekend (Saturday/Sunday) from 3:00 p.m. to 11:00 p.m. This role also requires working alternating holidays.
Responsibilities include, but are not limited to, registering patients, prioritizing individuals who require immediate nursing attention, obtaining all required patient information and signatures, and answering and screening incoming calls and cashier duties. The ideal candidate will be able to manage multiple tasks in a fast-paced environment and interact with patients, visitors, and staff in a knowledgeable, courteous, and efficient manner.
At Montgomery County Memorial Hospital, we pride ourselves in small-town values and advanced medical care. We are the largest employer in Montgomery County and have been serving our communities since 1907. MCMH is committed to providing quality, innovative healthcare for our patients and their families. We value creating a positive work environment with opportunities for growth.
MCMH offers competitive pay, IPERS and an attractive benefits package that includes Health, Dental and Vision Insurance, Paid Time Off, Life Insurance, Short Term Disability, Discounts on Healthcare Services, FSA, 457 Deferred Savings Plan, Tuition Assistance, Cafeteria Discount, Wellness Program, Free Access to On-Site Gym, and more!
This institution is an equal opportunity provider and employer.
Scheduling Coordinator
Patient care coordinator job in Council Bluffs, IA
Job Description
This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below:
Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501
NEW Maple location: 3585 N 168th Court, Omaha, NE 68116
************************
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Health Care Coordinator - LPN or RN
Patient care coordinator job in Lincoln, NE
Under the direct supervision of the Director of Nursing Education, the Health Care Coordinator is responsible for the training and certification of direct care staff in the area of medication aide, CPR, and other approved activities and training as assigned by the Director of Nursing Education. Additionally, the Health Care Coordinator will provide regular observation and assessment of assigned agency direct care staff to improve outcomes, offer continuing education, and perform other nursing services to individuals supported by Apace as approved by the Director of Nursing Education.
The hourly rate for this position is based on experience and level of licensure.
ELIGIBLE FOR A $1000 NEW HIRE INCENTIVE
SCHEDULE
This is a part-time position based on a 20-hour work week. The schedule will vary based on the needs of the Agency to provide consultation and education to achieve the objective of accurate medication administration and additional activities for all persons supported by Apace agencies.
ESSENTIAL FUNCTIONS
Medication Aid Training:
Conducts Medication Aid training and certification offered to direct care staff as assigned.
Trains Apace staff to administer medications within the Apace medication aid manual and documents appropriately in Therap.
Carries out a system for assessing and re-assessing competency to comply with the regulations for medication administration.
CPR Training:
Conducts CPR training for new staff within two weeks of their hire date.
Offers recertification/renewals of CPR training as needed.
Additional Approved Activities Training:
Conducts training of additional activities as requested for persons served as approved by the Director of Nursing Education.
Complete annual additional activities training recertifications as required and scheduled.
Determines competency of medication aides to perform additional activities.
Annual/on-going education, training, and monitoring of additional activities approved for Apace from the Director of Nursing Education.
Record Keeping:
Accurately records completion of staff deemed competent to receive medication aide certification, CPR training and other training offered.
Provides accurate documentation to ensure compliance with certification, State and Apace requirements of employees to perform their duties.
Keeps accurate records to monitor and schedule re-certification or continuing education as needed for employees on an ongoing basis.
Performs Direct Care & Nursing Activities:
As assigned or as required by the Director of Nursing Education the Health Care Coordinator will provide direct care services to individuals supported by Apace.
Responds to additional requests for specialized knowledge of a Licensed Health Care Professional.
Provides Support, Education, Training, and Services to Assigned Management Teams:
Health Care Coordinator acts as a member of the assigned Agency(ies) Management team, with regular attendance, active participation in initiatives to achieve the strategic goals of the Agency, and to support the mission of Apace and the individuals supported.
Acts as a member of the Nursing Education Team:
Health Care Coordinator acts as a member of the Nursing Education team, with regular attendance, active participation in initiatives to achieve the strategic goals of the Nursing Education department and to support the mission of Apace and the individuals supported.
Maintains licenses and certifications required to perform duties:
Maintains licenses and certifications as required by the state of Nebraska.
Maintains licensure as a Licensed Health Care Professional pursuant to the act governing medication aide certification.
Must obtain certification to instruct CPR training within one month of hire.
Performs other duties as assigned by Apace.
Knowledge, Skill, and Abilities
Considerable knowledge in evaluation and teaching techniques for the administration of medications to persons with developmental disabilities.
Ability to train staff, exercise good judgment in evaluating situations and making decisions, and maintaining and preparing moderately complex records.
Ability to communicate effectively with others.
Working knowledge of State regulations regarding medication administration and additional activities.
Lifting may be required at the service location. If lifting or other adaptive equipment is available, it MUST be used.
Requirements
Qualifying Education, Training, and Experience
Licensed Health Care Professional, minimum Licensed Practical Nurse (LPN), or Registered Nurse (RN)
The hourly rate for this position is based on experience and level of licensure.
Special Requirements
Possession of a driver's license valid in the state of Nebraska or other adequate means of transportation.
Performs duties “on-call” to attend to issues regarding medication administration and additional activities.
Must possess a reliable means of communication (e.g. telephone, cell phone, etc.).
Will be subject to criminal history APS and CPS background check. May be subject to drug and alcohol testing.
Salary Description Starting at $26.53-$30.51/per hour
Patient Access Representative, West part-time
Patient care coordinator job in Omaha, NE
Hours: Part-Time, from 4PM to 8PM
CORE VALUE COMMITMENT:
In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another s diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.
JOB SUMMARY:
The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think s pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems.
ESSENTIAL JOB FUNCTIONS:
Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.
Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.
Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
Acquire signature for patient release and schedule future appointments in appropriate systems.
Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.
KNOWLEDGE, SKILLS & ABILITIES:
Basic knowledge of medical insurance processes and workflows.
Knowledge of HIPAA and privacy rules.
Skill at communicating in a professional manner, both verbally and in writing.
Skill in using a computer and a variety of software, including, Word and Outlook.
Skill in attention to detail and accuracy.
Ability to communicate effectively, both verbally and in writing.
Ability to deliver excellent customer service and patient education.
Ability to work independently and in a team environment.
Ability to be a good representative of Think.
EDUCATION & EXPERIENCE:
High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.
WORKING CONDITIONS AND PHYSICAL EFFORT:
This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.
Must be able to:
Sit/Stand 80% or longer of a workday.
Walk 20% of a workday.
Requires ability to lift up to 25 pounds without assistance.
Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.
NOTE: The information above reflects the general nature of job duties. From time to time, additional duties may be assigned.
Patient Access Representative, West part-time
Patient care coordinator job in Omaha, NE
Job Description
Hours: Part-Time, from 4PM to 8PM
CORE VALUE COMMITMENT:
In common mission, our teams work together with our patients at the center. We strive to continuously improve. We value one another's diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.
JOB SUMMARY:
The Patient Access Representative is the first point of contact for all patients coming into Think. This role is responsible for welcoming patients, coordinating the patient check-in process using Think's pre-registration and intake process, and directing patients to appointments. The Patient Access Representative is also responsible for scanning insurance cards, uploading appropriate documents, and collecting patient co-payments using appropriate tools and systems.
ESSENTIAL JOB FUNCTIONS:
Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.
Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.
Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.
Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.
Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.
Acquire signature for patient release and schedule future appointments in appropriate systems.
Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.
Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.
KNOWLEDGE, SKILLS & ABILITIES:
Basic knowledge of medical insurance processes and workflows.
Knowledge of HIPAA and privacy rules.
Skill at communicating in a professional manner, both verbally and in writing.
Skill in using a computer and a variety of software, including, Word and Outlook.
Skill in attention to detail and accuracy.
Ability to communicate effectively, both verbally and in writing.
Ability to deliver excellent customer service and patient education.
Ability to work independently and in a team environment.
Ability to be a good representative of Think.
EDUCATION & EXPERIENCE:
High school graduate or equivalent with specialized training in typing, transcription, medical terminology and record keeping is preferred. Equivalent education/experience will be considered.
WORKING CONDITIONS AND PHYSICAL EFFORT:
This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.
• Must be able to:
Sit/Stand 80% or longer of a workday.
Walk 20% of a workday.
Requires ability to lift up to 25 pounds without assistance.
Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.
Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.
Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.
NOTE: The information above reflects the general nature of job duties. From time to time, additional duties may be assigned.
Patient Access Specialist- Full Time
Patient care coordinator job in Omaha, NE
Serves as a patient advocate and resource through the scheduling, pre-registration, registration, admitting/discharge and authorization process. Greets, screens and checks in patients, families vendors and visitors in a professional manner while working to exceed customer service expectations. Pre-registers current and prospective patients which includes: performing verification of demographic and insurance eligibility/benefit information, identifying and communicating out of pocket liability, providing cost estimations as well as attempting to collect in advance or at time of service as well as making referrals to Patient Financial Counselor for self-pay or inability to pay.Availabile Shifts:
Medical Office Building 2- 14080 Boys Town Hospital Road: Monday-Friday 7:30a-4:30p
Lakeside Clinic- 16929 Frances St: Monday-Friday 8:15a-5:15p
MAJOR RESPONSIBILITIES & DUTIES:
Provides excellent customer service to any individuals presenting for clinic care, surgery, admissions or in need of direction by being able to assist any who present to their Access location with their admitting, registration/check-in, collections or other needs as identified.
Maintains excellent communication and positive rapport with all points of contact which include internal and external entities, documenting pertinent discussions and details of correspondence in all applicable systems to provide tracking and point of reference.
Responsible for obtaining and communicating accurate benefit information and eligibility, pre-determination/pre-authorization as well as detailed benefit and patient liabilities per insurance company requirements and established time frames, i.e. online vs. telephone to ensure credible coverage and benefits are in place.
Follows established protocols and procedures for verification and collection of pertinent demographics.
Communicates with Medical Unit Manager or Director to determine bed assignment and resource availability at time of admission if not performed in advance of patient presentation.
Communicates arrival of surgical patients following registration or admission providing transport assistance as needed to pertinent care unit.
Monitors patient care waiting areas, being situationally aware of setting to ensure a clean, safe and comfortable environment for anyone presenting to BTNRH.
Processes incoming calls both internal and externally to aid in services which may include but are not limited to: scheduling, pre-registration, processing nurse call information, pharmacy refills and referral requests, physician and/or staff paging needs, financial counseling queries, admission/discharge notifications as well as vetting special requests and questions as needed.
Assists in coordinating and scheduling interpretive services as identified needed.
Responsible for opening and closing of clinic/admission locations ensuring security systems are utilized as directed.
Works to collect co-payment and payment on account at time of service and is responsible for preparing daily bank deposits at appropriate intervals, carefully following payment and cash controls as directed.
Communicates in a positive and professional manner with the patient / guarantor on any scheduling, registration, authorization or financial issues, including assisting with Financial Assistance application or referrals,
Confirms legal guardianship status when applicable, obtaining legal guardianship documentation and consents.
KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to apply knowledge of electronic medical records, charts and medical terminology.
Knowledge of insurance terms, reimbursement procedures, rates and policies related to medical terminology.
Ability to maintain petty cash funds, make change and process credit cards.
Ability to give attention to detail and follow established standards and procedures.
Knowledge of Explanation of Benefits (EOB), CPT, HCPC and Diagnosis Codes.
Must have excellent verbal/ written communication skills to communicate effectively with physicians, clinicians, patients and families.
Knowledge of telephone etiquette required.
Ability to handle multiple tasks at a time.
REQUIRED QUALIFICATIONS:
High school diploma or equivalent required.
Basic Life Support (BLS) certification within 120 days of transfer or hire required.
PREFERRED QUALIFICATIONS:
Minimum of 3 years' experience working in a clinic and/or hospital setting preferred.
Knowledge of Explanation of Benefits (EOB) preferred.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at **************.
Auto-ApplyScheduling Coordinator
Patient care coordinator job in Omaha, NE
This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below:
Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501
NEW Maple location: 3585 N 168th Court, Omaha, NE 68116
************************
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Auto-ApplyScheduling Coordinator
Patient care coordinator job in Omaha, NE
This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below:
Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501
NEW Maple location: 3585 N 168th Court, Omaha, NE 68116
************************
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Auto-ApplyScheduling Coordinator
Patient care coordinator job in Omaha, NE
This is an in-person, Monday-Friday position. we are looking for 2 individuals, 1 at each location listed below:
Council Bluffs location: 3265 S 24th St, Council Bluffs, IA 51501
NEW Maple location: 3585 N 168th Court, Omaha, NE 68116
************************
We are an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.
The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
Greets patients and visitors immediately upon arrival with a friendly demeanor.
Answers the phone promptly with a smile.
Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
Prepares a daily schedule for each provider.
Prepares patient charts.
Manages patient flow to reduce patient wait time.
Assists patients as necessary.
Maintains reception area in a neat and orderly condition.
Maintains professional relationship with referring offices.
Maintains confidentiality of all information in accordance with HIPAA.
Performs other related duties as assigned.
Education and Experience
High school diploma or equivalent required.
One year of customer service experience required.
Skills and Abilities
Understanding of dental terminology.
Friendly, inviting, and professional personality and presence.
Basic office skills such as typing and filing.
Good organizational skills.
Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
Auto-ApplyPatient Service Coordinator
Patient care coordinator job in Omaha, NE
NOW HIRING PATIENT SERVICE COORDINATOR - DENTAL OFFICE FRONT DESK ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country, specializing in dental restorative and exodontia surgery for pediatric and special needs patients delivered under general anesthesia. We are a mission-driven company with an emphasis on providing safe, quality, and accessible care, at reduced costs to families and payors.
As our network of ASCs continues to grow, we are actively recruiting a new Patient Service Coordinator to join our talented and passionate care teams.
Our ASC based model provides an excellent working environment with a close-knit clinical team of Dentists, Anesthesiologists, Registered Nurses, Registered Dental Assistants and more. We'd love to discuss these opportunities in greater detail, and how Blue Cloud can become your new home!
OUR VISION & VALUES
At Blue Cloud, it's our vision to be the leader in safety and quality for
pediatric dental patients treated in a surgery center environment. Our core values drive the decisions of our talented team every day and serve as a guiding direction toward that vision.
* We cheerfully work hard
* We are individually empathetic
* We keep our commitments
ABOUT YOU
You have an exceptional work ethic, positive attitude, and strong commitment to providing excellent care to our patients. You enjoy working in a fast-paced, dynamic environment, and you desire to contribute to a strong culture where the entire team works together for the good of each patient.
YOU WILL
* Greet and register patients and family members
* Manage appointments and daily schedule
* Manage and provide patients and their families with appropriate forms and informational documents
* Provide Customer service
* Escalate any issues, questions, or calls to the appropriate parties
YOU HAVE
Requirements + Qualifications
* High School Diploma or equivalent
* 2 to 3 years of customer service experience in high-volume dental or medical office setting.
* Strong critical thinking and analytical skills along with the ability to communicate clearly and effectively.
* Computer skills to include word processing and spreadsheet.
Preferred
* Strong background in patient care environment
BENEFITS
* We offer medical, vision and dental insurance, Flexible Spending and Health Savings Accounts, PTO (paid time off), short and long-term disability and 401K.
* No on call, no holidays, no weekends
* Bonus eligible
Blue Cloud is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Centralized Scheduler (Full-Time)
Patient care coordinator job in Omaha, NE
Job Description
OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today!
Position Summary: The Centralized Scheduler, provides exceptional customer service while assisting patients in scheduling appointments.
Position details
Status
Full-Time
Shift
Days
FTE / Hours
1.0 / 40
Schedule
Mon - Fri: 8:30a - 5:00pm
Position Requirements
Education: High School diploma or equivalent required.
Licensure: N/A
Certification: N/A
Experience:
2+ years of customer service experience in a call center setting preferred.
1+ year of healthcare experience preferred.
Required Knowledge/Skills/Abilities
Must be detail-oriented and possess the ability to utilize creative problem-solving.
Must possess effective communication skills and utilize those in the daily performance of duties
Ability to adapt to rapidly changing environments using critical thinking while meeting patient requests and adhering to deadlines.
Able to escalate and de-escalate phone calls appropriately.
Must work collaboratively within a team environment, as well cross-departmentally, to achieve defined goals.
Essential Job Functions
Identify patient needs, clarify given information, and utilize resources to provide solutions and/or alternatives.
Schedule appointments for multiple lines of service and locations, adhering to defined scheduling protocols.
Provide exceptional customer service both internally and externally while accurately directing phone calls to the appropriate departments.
Accurately collect and update required patient demographic information for patient charts.
Maintain confidentiality and demonstrate HIPAA compliance in ensuring the privacy and security of a patient's protected health information (PHI).
Manage high volumes of inbound and outbound calls, meeting or exceeding the set goals and metrics defined by the Centralized Scheduling Manager.
Assist with precepting for new team members and provide updates on training progression upon request.
Regularly attend and actively participate in meetings upon request.
Physical requirements: This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Must be able to pass background check. We also conduct pre-employment physical and drug testing. Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.
Patient Coordinator Sr Associate - Plastic Surgery - Village Pointe Clinic
Patient care coordinator job in Omaha, NE
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Patient Coordinator Sr Associate - Plastic Surgery - Village Pointe Clinic
Nebraska Medicine is looking for a motivated, patient-focused professional to join our growing Plastic Surgery team as a Patient Coordinator Sr Associate. In this role, you will be responsible for scheduling surgeries, managing new patient appointments, and coordinating follow-ups. We seek a dedicated individual to support our team in handling high patient volumes as our department continues to expand.
Primary Location: Village Pointe Health Center | Nebraska Medicine Omaha, NE
Additional Location: Nebraska Medical Center | Nebraska Medicine Omaha, NE
Shift Details:
Full Time, 40 hours per week
Monday - Friday, 8:00am - 4:30pm
Why Work at Nebraska Medicine?
Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
Dignity and Respect We value diverse backgrounds and experiences, reflecting the communities we serve.
Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
Be part of something extraordinary at Nebraska Medicine!
Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts. Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate. Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines. Complete complex scheduling of multiple appointments and/or services. Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization. Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.
Required Qualifications:
• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.
Preferred Qualifications
• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.
Auto-ApplyHealth Care Coordinator - LPN or RN
Patient care coordinator job in Lincoln, NE
Job DescriptionDescription:
Under the direct supervision of the Director of Nursing Education, the Health Care Coordinator is responsible for the training and certification of direct care staff in the area of medication aide, CPR, and other approved activities and training as assigned by the Director of Nursing Education. Additionally, the Health Care Coordinator will provide regular observation and assessment of assigned agency direct care staff to improve outcomes, offer continuing education, and perform other nursing services to individuals supported by Apace as approved by the Director of Nursing Education.
The hourly rate for this position is based on experience and level of licensure.
ELIGIBLE FOR A $1000 NEW HIRE INCENTIVE
SCHEDULE
This is a part-time position based on a 20-hour work week. The schedule will vary based on the needs of the Agency to provide consultation and education to achieve the objective of accurate medication administration and additional activities for all persons supported by Apace agencies.
ESSENTIAL FUNCTIONS
Medication Aid Training:
Conducts Medication Aid training and certification offered to direct care staff as assigned.
Trains Apace staff to administer medications within the Apace medication aid manual and documents appropriately in Therap.
Carries out a system for assessing and re-assessing competency to comply with the regulations for medication administration.
CPR Training:
Conducts CPR training for new staff within two weeks of their hire date.
Offers recertification/renewals of CPR training as needed.
Additional Approved Activities Training:
Conducts training of additional activities as requested for persons served as approved by the Director of Nursing Education.
Complete annual additional activities training recertifications as required and scheduled.
Determines competency of medication aides to perform additional activities.
Annual/on-going education, training, and monitoring of additional activities approved for Apace from the Director of Nursing Education.
Record Keeping:
Accurately records completion of staff deemed competent to receive medication aide certification, CPR training and other training offered.
Provides accurate documentation to ensure compliance with certification, State and Apace requirements of employees to perform their duties.
Keeps accurate records to monitor and schedule re-certification or continuing education as needed for employees on an ongoing basis.
Performs Direct Care & Nursing Activities:
As assigned or as required by the Director of Nursing Education the Health Care Coordinator will provide direct care services to individuals supported by Apace.
Responds to additional requests for specialized knowledge of a Licensed Health Care Professional.
Provides Support, Education, Training, and Services to Assigned Management Teams:
Health Care Coordinator acts as a member of the assigned Agency(ies) Management team, with regular attendance, active participation in initiatives to achieve the strategic goals of the Agency, and to support the mission of Apace and the individuals supported.
Acts as a member of the Nursing Education Team:
Health Care Coordinator acts as a member of the Nursing Education team, with regular attendance, active participation in initiatives to achieve the strategic goals of the Nursing Education department and to support the mission of Apace and the individuals supported.
Maintains licenses and certifications required to perform duties:
Maintains licenses and certifications as required by the state of Nebraska.
Maintains licensure as a Licensed Health Care Professional pursuant to the act governing medication aide certification.
Must obtain certification to instruct CPR training within one month of hire.
Performs other duties as assigned by Apace.
Knowledge, Skill, and Abilities
Considerable knowledge in evaluation and teaching techniques for the administration of medications to persons with developmental disabilities.
Ability to train staff, exercise good judgment in evaluating situations and making decisions, and maintaining and preparing moderately complex records.
Ability to communicate effectively with others.
Working knowledge of State regulations regarding medication administration and additional activities.
Lifting may be required at the service location. If lifting or other adaptive equipment is available, it MUST be used.
Requirements:
Qualifying Education, Training, and Experience
Licensed Health Care Professional, minimum Licensed Practical Nurse (LPN), or Registered Nurse (RN)
The hourly rate for this position is based on experience and level of licensure.
Special Requirements
Possession of a driver's license valid in the state of Nebraska or other adequate means of transportation.
Performs duties “on-call” to attend to issues regarding medication administration and additional activities.
Must possess a reliable means of communication (e.g. telephone, cell phone, etc.).
Will be subject to criminal history APS and CPS background check. May be subject to drug and alcohol testing.
Coordinator, Revenue Cycle Management, Patient Refunds
Patient care coordinator job in Lincoln, NE
**About Navista** We believe in the power of community oncology to support patients through their cancer journeys. As an oncology practice alliance comprised of more than 100 providers across 50 sites, Navista provides the support community practices need to fuel their growth-while maintaining their independence.
**_What Revenue Cycle Management (RCM) contributes to Cardinal Health_**
Practice Operations Management oversees the business and administrative operations of a medical practice.
Revenue Cycle Management manages a team focused on a series of clinical and administrative processes that healthcare providers utilize to capture, bill, and collect patient service revenue. The revenue cycle shadows the entire patient care journey and begins with patient appointment scheduling and ends when the patient's account balance is zero.
**Job Purpose:**
The Coordinator, Revenue Cycle Management, Patient Refunds analyzes data to determine whether a refund is warranted, based on contractual agreements and payments received, and administers refunds accordingly. The Credit/Refund Specialist will be responsible for the expedient and accurate refund processing of patient and insurance over payments.
Essential Functions:
+ Review EOBs and ensure allowances, adjustments, unallocated payments, and overpayments are posted correctly.
+ Review refund requests submitted by the billing team for accuracy, before sending to the accounting department for processing.
+ Review and resolve accounts with credit balances/request refunds and/or adjustments as necessary.
+ Generate reports to identify outstanding credit balances and prepare overpayment packages as necessary.
+ Initiate and work up refund requests for overpayments.
+ Process refunds and credit balances to patients or payers.
+ Identify account problems, patterns, and trends.
+ Assist with additional payment-related functions as necessary.
+ Assist and respond to reports in a professional manner.
+ Comply with state/federal regulations and adhere to HIPAA and PHI guidelines.
+ Identify patient accounts with credit balances to determine whether or not a refund is due to the patient and/or insurance company.
+ Communicate refund status with patients/insurance companies.
+ Maintains refund tracking spreadsheet for all refund requests.
+ Follow up on requests submitted to ensure payment has been received.
+ Post adjustment and or payment corrections to patient accounts in billing software.
+ Perform other duties as assigned to meet business needs.
Qualifications
+ 2 or more years' experience working with medical refunds preferred.
+ High School Diploma or equivalent degree preferred.
+ Associate's degree preferred.
+ Previous healthcare billing and/or payment posting experience required.
+ Basic computer knowledge (Windows, MS Word, MS Excel, Internet).
+ Understanding of Electronic Response Admittances (ERAs) and Explanation of Benefits (EOBs) preferred.
+ Strong Attention to detail.
+ Ability to interact effectively and professionally with individuals at all levels; both internal and external.
+ Must be able to work as part of a team.
+ Knowledge of medical terminology preferred.
+ Knowledge of health insurance preferred.
+ Familiarity with Chemotherapy and Radiation Billing preferred.
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks.
+ Works on routine assignments that require basic problem resolution.
+ Refers to policies and past practices for guidance.
+ Receives general directions on standard work; receives detailed instruction on new assignments.
+ Consults with supervisors or senior peers on complex and unusual problems.
**Anticipated hourly range:** $15.70 - $24.75 Hourly USD
**Application window anticipated to close: 2/6/2026** *if interested in opportunity, please submit application as soon as possible.
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Front Desk Specialist
Patient care coordinator job in Lincoln, NE
Salary: 17hr-18hr
ALIVATION HEALTH, LLC
Integrated Health Center | Next Level You
Lincoln, NE 68526
A leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research divisions all in one location, where ideas and opinions are valued and expected, seeks an adaptable and compassionate candidate to join our Patient Experience Team in an innovative culture, putting the patients health and well-being first.
CORE VALUES: Drive | Passion | Humility | Openness | Discipline
JOB TITLE: Front Desk Specialist
STATUS: Regular Full-Time
If you have a passion for the highest standard of patient care, enjoy a fast-paced full-cycle workflow, and possess an innate learning desire that resonates with our core values, we would like to meet you. Ultimately, you will play an important role on our team as a trusted administrative resource to the clinic.
TALENT:
Eager, determined to achieve success, and committed to making a difference every day
Compassionate and care deeply about our patients and their experience
Love what you do and where you work
Not afraid to ask questions and grow as a professional
Ability to have open, honest conversations with patients and team members
Self-motivated
Believe in integrity in everything you do
KEY RESPONSIBILITIES: (Job Description Available Upon Demand)
Supports and implements the practice mission and strategic vision within their respective departments.
Handles confidential information requiring professional discretion and compliance with protected health information, data integrity and security policies.
Welcomes and greets patients and visitors in the reception area in a helpful and friendly manner, creating a pleasant environment.
Checks-in patients, schedules appointments, verifies demographic information, ensures accurate check-out.
Schedules patient flow to clinic based on appointment policies and clinic expectations.
Exercises problem-solving and diplomacy in de-escalating patient frustrations and refers patients to the appropriate designated personnel.
Schedules appointments with appropriate provider.
Assists with telephone triage of calls from patients.
Assists patients with medical records-related task such as medication lists.
Other administrative duties as assigned to meet practice needs.
QUALIFICATIONS: High School Diploma | Knowledge of HIPAA Compliance Standards | Proficient In Electronic Medical Records (EMR) Systems, Microsoft Platforms & Keyboarding Skills | Fast-Paced Environment Multitasker | Advanced Telephone Skills | Medical Records Experience A Plus
EXPERIENCE: Previous Experience In A High-Volume Medical Clinic Setting
COMPENSATION: $17hr - $18hr
COMPREHENSIVE BENEFITS PACKAGE:
Clinic-Owned, Innovative Aesthetic Environment
Discounted Primary Care Office Visits for Employees
Amazing Team Culture
Company Sponsored Events
No On-Call Shifts
No Nights or Weekends
Corporate Employee Discounts
Free Parking
91 Hours PTO
Seven Paid Holidays
Health Insurance (Employee Premium Allotment)
Dental Insurance
Vision Insurance
Short-Term & Long-Term Disability Insurance
Paid Life Insurance Policy
Employee Assistance Program (EAP)
Health Savings Account
401(k) Matching Retirement Plan
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Practice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Front Office Coordinator
Patient care coordinator job in Council Bluffs, IA
Our most valuable asset is the relationships we share with our employees. It is our purpose to provide a positive experience through the service and support of our team members for a healthy work-life balance. Join our growing team as a Front Office Coordinator.
Job Overview
The Front Office Coordinator is the first point of contact for employees, customers, vendors, and visitors at our Council Bluffs locations. This role helps maintain a professional and welcoming front office environment while supporting daily office operations. The Front Office Coordinator contributes to smooth office flow across both sites and upholds RMS s values of safety, integrity, teamwork, responsiveness, and fun.
Responsibilities:
Front Desk & Visitor Experience
Greeting and welcome all visitors, vendors, and customers in a friendly, professional manner.
Manage visitors sign in and direct all guests to the appropriate personnel or meeting space.
Answer, screen, and route incoming calls to the appropriate department or staff member.
Maintain a clean, organized, professional lobby and front desk area.
Provide general assistance and accurate information to callers and walk-in visitors.
Office & Administrative Support
Perform clerical duties including filing, scanning, copying, document assembly, and basic data entry.
Prepare and organize documents, packets, and materials as requested by office personnel.
Assist with distributing mail, packages, and deliveries to correct departments.
Maintain organized filing systems (digital and physical), ensuring documents are processed and stored accurately.
Support general office workflow to ensure smooth daily operations.
Ensure office space documents are kept up to date with correct team members name
Supply Management & Stocking (Both Council Bluffs Locations)
Monitor supply rooms, breakrooms, conference rooms, and copy areas daily to ensure they are fully stocked.
Order office supplies, breakroom items, paper goods, and other consumables following RMS procedures.
Work with RMS Warehouse Clerks with deliveries supporting distribution of supplies when needed across both Council Bluffs locations.
Track inventory levels and proactively identify restocking needs.
Maintain clean, organized, and clearly labeled storage and supply areas for ease of access.
Breakroom & Shared Space Upkeep
Keep all breakrooms clean, organized, and well-stocked (drinks, coffee, utensils, paper products, etc.).
Wipe down counters, appliances, and tables regularly to maintain a professional environment.
Monitor shared appliances and ensure proper upkeep and cleanliness.
Refresh and organize shared spaces throughout the day.
Copy/Print & Conference Room Readiness
Ensure all copy/print stations are stocked with paper, toner, and basic supplies.
Keep printers, copiers, and surrounding areas clean and clutter-free; notify appropriate team if service is needed.
Prepare conference rooms daily to ensure they are meeting ready.
Restock meeting materials such as markers, wipes, and water as needed.
Reset rooms at the end of the day to maintain cleanliness and order.
Customer Service & Internal Support
Provide professional and courteous support to employees, technicians, vendors, and customers.
Assist with general office questions and provide directions to internal and external visitors.
Serve as a positive representation of RMS in all interactions.
Other Duties
Support leadership and office staff with administrative tasks as requested.
Assist with minor facility-related needs such as signage, room setup, or simple organizational projects.
Perform additional responsibilities as assigned by management.
Experience & Skills
Required:
1 3 years of experience in reception, administrative support, or customer service.
Strong verbal and written communication skills with a professional demeanor.
High attention to detail and strong organizational skills.
Ability to multitask and manage time efficiently in a fast-paced environment.
Basic computer proficiency including Microsoft Office (Outlook, Word, Excel).
Demonstrated reliability, punctuality, and strong follow-through.
Preferred:
Experience supporting multi-department office environments.
Familiarity with office equipment such as copiers, scanners, and multi-line phone systems.
Physical & Mental Requirements:
Must be able to lift 25-30 lbs. Must be able to sit for long periods of time and operate business equipment.
Must be able to read / hear / write / spell / type and speak English clearly. Must be able to understand and follow written instructions, communicate effectively orally and written, and must be able to listen effectively.
Must pass pre-employment drug screen.
Medical Office Receptionist-Cheney Ridge Family Med Clinic
Patient care coordinator job in Lincoln, NE
Greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enters patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks; and retrieves patient records for clinical staff and physicians. Schedules patient appointments and manages provider appointment schedules.
PRINCIPAL JOB FUNCTIONS:
1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Answers all incoming calls and forwards callers to the appropriate party; obtains and relays accurate messages in a timely manner; retrieves answering service messages and forwards to appropriate provider or staff member.
3. *Presents a professional image and communicates effectively in person and via telephone or email.
4. *Schedules new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
5. *Accurately enter patient's demographics, including financial details, into the computer.
6. *Collects applicable co-pays from patients; electronically posts payment to patient's account.
7. Balances cash drawer.
8. *Scans/files patient information into medical record.
9. *Performs a variety of clerical tasks, which may include typing, alphabetizing, filing, photocopying, stuffing envelopes, preparing clinic form letters and obtaining disclosures for medical records.
10. *Prepares and provides patients with an estimate, if one is warranted, for their expected services. Collects and/or counsels on expected payment due.
11. Sorts and distributes incoming mail.
12. Maintains the orderliness of the front lobby; straightens magazines, toys and newspapers.
13. Keeps stationary supplies stocked and orderly; informs Office Manager/Supervisor of need to replenish items.
14. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
15. Participates in meetings, committees and department projects as assigned.
16. Performs other related projects and duties as assigned.
EDUCATION AND EXPERIENCE:
High school diploma or equivalency required. Knowledge of medical terminology desired. Minimum of one (1) year prior reception or office experience preferred.
Front Desk Closing Shift Part Time
Patient care coordinator job in Lincoln, NE
Job DescriptionLooking for Front Desk Opener! responsible for opening the Club. Shift would start at 6:00 pm and club closes at 11:00 pm. - Getting the Club straightened up for the next day - Checking in Members - Answering Phones - Collecting Payments
- Keeping Towels in Motion
- Building relationship with Members