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  • Long Term Care Coordinator

    San Francisco Health Plan

    Patient care coordinator job in San Francisco, CA

    Reporting to Nurse Manager, Long-Term Care, the Long-Term Care (LTC) Coordinator provides administrative support. The Coordinator also provides coordination and operational support to the Long-Term Care and Post-Acute Care teams within Clinical Operations. In partnership with LTC Nurses and other clinical staff, the Coordinator manages data collection and entry, authorization and correspondence workflows, census tracking, and routine provider and member outreach. You will be a primary liaison to post-acute facilities, CBAS centers, clinics, hospitals, and community partners to support placement and transition activities for SFHP members. We ask that you have customer service orientation, attention to detail, and the ability to support multiple concurrent processes in a regulated managed-care environment. The LTC Coordinator contributes to the team's daily operations and assists with utilization management and transition-of-care activities based on departmental needs. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $26.44 - $35.05 per hour WHAT YOU WILL DO: Research and prepare information needed for utilization management (UM) review, including reviewing evidence of coverage, internal policies, and electronic resources, and compiles materials for LTC Nurses to support clinical decision-making. Maintain accurate tracking, documentation, and follow-up for standard and urgent authorization requests to ensure determinations meet regulatory timelines. Support transition-of-care activities for members requiring post-discharge follow-up, including gathering information and coordinating with post-acute providers via telephone and email. Provide administrative and clerical support across UM and Post-Acute workflows, including cross-training to ensure continuity of operations. Communicate with providers, office staff, and delegated groups to address questions, resolve issues, and obtain required information for authorization processing. Respond to calls, emails, and other inquiries regarding UM requirements, request status, and related processes, and escalates clinical questions to LTC Nurses or other clinicians. Maintain the privacy and security of PHI in compliance with HIPAA and SFHP policies. Maintain an accurate census of SFHP members in post-acute and long-term care settings and updates internal systems. Coordinate and support the preparation and distribution of Notice of Action (NOA) letters to providers and members, ensuring compliance with correspondence standards and regulatory requirements. Enter data into multiple software applications and maintain designated databases to support reporting requirements. Work with colleagues across Clinical Operations and other departments to support cross-functional workflows. Conduct scripted provider and member outreach calls and identifies when calls require handoff to a clinician. Attend required meetings, trainings, and department activities. WHAT YOU WILL BRING: One year of experience with state or federal insurance programs,. Experience in customer service, call center, community clinic, or post-acute care setting,. Bachelor's degree in Health, Social or Life Sciences, Business, or related field, preferred; equivalent work experience accepted. Current California Medical Assistant Certification, Pharmacy Technician Licsense, or equivalent health care experience with familiarity with medical terminology,. Experience with Medi-Cal and/or DHCS regulations and standards,. Experience in an HMO or managed-care environment, preferred. WHAT WE OFFER: Health Benefits Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP. Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage. Vision: Employee vision care coverage is available through Vision Service Plan (VSP). Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan. Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays. Professional development: Opportunities for tuition reimbursement, professional license/membership. ABOUT SFHP: Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. San Francisco Health Plan is an E-Verify participating employer. Hiring priority will be given to candidates residing in the San Francisco Bay Area and California. #LI-Hybrid (Hybrid remote/in-office) Please see job description PI281167135 Job distributed by JobTarget.
    $26.4-35.1 hourly 6d ago
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  • Insurance Analytics Specialist (Actuary)- Tec...

    Lockton Companies 4.5company rating

    Patient care coordinator job in San Francisco, CA

    Insurance Analytics Specialist (Actuary)- Technology Ris... San Francisco, California, United States of America Insurance Analytics Specialist (Actuary)- Technology Ris... San Francisco, California, United States of America At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here. About the Position Lockton is a global professional services firm with 6,500 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. To see the latest insights from Lockton's experts, check Lockton Market Update . A few of the reasons Associates love working at Lockton include: Opportunities for growth and advancement, including paid training and professional development 12-week paid parental leave A huge emphasis on community involvement Frequent athletic and wellness events Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary! We seek an experienced Insurance Analytics Specialist/Actuary to join our team. In this role, you will be part of an engaging and dynamic brokering team building insurance products that uses creative analytics solutions to advocate for our clients. You will also serve as the daily liaison between our account team and our internal analytics partners, ensuring data completeness and quality, as well as managing workflow and work quality. The ideal candidate will have a strong foundation in insurance analytics, a solid understanding of fundamental insurance concepts, and the ability to transform complex data into actionable insights. Key Responsibilities Advanced Analytics for Bespoke Analysis • Perform sophisticated analytical research on specialized insurance topics, including innovative initiatives in autonomy and actuarial research • Design and implement analytical models to evaluate risk factors, pricing implications, and coverage considerations for specialized insurance scenarios • Translate complex insurance data into meaningful insights that drive strategic decision-making • Develop data visualization tools to communicate analytical findings to stakeholders at various levels effectively • Research industry trends and emerging risks to provide proactive recommendations on underwriting approaches • Support internal analytics initiatives by applying statistical techniques to uncover patterns and relationships within insurance data Data Review and Workload Management with our internal Analytics partners • Serve as the primary liaison between our team and internal analytics partners, anticipating their data requirements and questions • Conduct comprehensive data validation checks to ensure completeness and accuracy • Identify and resolve data discrepancies or missing elements independently • Develop and implement standardized data preparation procedures to ensure efficient workload management, streamline the review process, and minimize delays Qualifications Required Qualifications • Bachelor's degree in Analytics, Statistics, Actuarial Science, Finance, Economics, Insurance, or related field • At least 4-6 years of experience in insurance analytics, data analysis, or a related role within the insurance industry • Demonstrated understanding of fundamental insurance concepts, including supply/demand dynamics, loss components, and their interrelationships • Proficiency in data analysis tools such as Excel, SQL, and Python • Experience with data quality assurance processes and validation methodologies • Strong analytical skills with the ability to interpret complex datasets and identify meaningful patterns Preferred Qualifications • Insurance industry certifications such as ACAS, CPCU, or ARM • Experience working with claims data, policy information, and underwriting systems • Background in predictive modeling or machine learning applications in insurance • Knowledge of the forefront of technology innovations and related insurance implications • Experience with data visualization tools like Tableau or Power BI Skills and Competencies • Exceptional attention to detail and commitment to data accuracy and integrity • Strong critical thinking and problem-solving abilities to address complex analytical challenges • Collaborate effectively across internal teams and external partners by understanding diverse stakeholder priorities and delivering solutions that align technical requirements with organizational objectives • Excellent communication skills to adapt communication approaches and translate technical findings into business insights • Self-motivation and the ability to work independently while managing multiple priorities • Collaborative mindset with the ability to work effectively with cross-functional teams • Advanced knowledge of insurance industry terminology, products, and regulatory considerations Working Conditions This full-time position primarily operates in an office environment. The role may require occasional travel to meet with partners or attend industry events. Some flexibility in work scheduling may be necessary to meet project deadlines. Equal Opportunity Statement Lockton Companies is proud to provide everyone anequal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity. At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learnsfrom, celebrates and thrives because of ourbreadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success. About Lockton Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 12,500+ Associates doing business in over 140 countries are empowered to do what's right every day. At Lockton, we believe in the power of all people. You belong at Lockton. How We Will Support You At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it. We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing. Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees. Manage Consent Preferences Always Active #J-18808-Ljbffr
    $39k-47k yearly est. 6d ago
  • Patient Services Advocate

    Lifelong Medical Care 4.0company rating

    Patient care coordinator job in Berkeley, CA

    Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Patient Services Advocate (PSA) at our Administrative Site in Berkeley. As part of a team of Patient Services Advocates and Eligibility Specialists, Patient Services Advocates (PSA) provide assistance, information, and support to new and established patients in determining eligibility for health services under various private and public health care assistance programs. Patient Services Advocates provide community outreach, screening and enrollment at various local events and festivals in Alameda and Contra Costa counties. PSA also serve as patient registrars and navigators for new LifeLong patients within the organization. This is a full time, benefit eligible position. This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA. LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. Benefits Compensation: $21 - $22/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan. Responsibilities Interviews and screens new and established patients to determine eligibility for health insurances and other programs including Medi-Cal, Covered California, CalFresh, HealthPac and Contra Costa CARES. Assists patients and community members with completing and submitting applications through Covered California and other benefit applications. Registers new patients, schedules appointments, and provides information on LifeLong Medical Care's locations, services and available programs. Responsible for tracking and reporting all required data for enrollment and outreach efforts. Schedules Medi-Cal appointments for patients to meet with On-site Eligibility Workers. Schedules, conducts and tracks patient assistance, follow-up and outcomes. Advocates for patients with County and State Social Service agencies by helping file appeals and other actions. Conducts outreach calls to new Medi-Cal members assigned to LifeLong to register them and get them into care. Takes all classes and test to become a Certified Enrollment Counselor Attends all eligibility related meetings and trainings. Utilizes Epic and other electronic systems to enter patient information and research history. Conducts outreach with other county organizations to screen uninsured patients for health insurance and/or other programs. Participates in community outreach to raise awareness of available health and social services programs. Assists in verifying eligibility two days in advance when necessary. Notifies patients when there's a change in their eligibility or coverage. Coordinates with LifeLong Medical internal staff, and other organizations to resolve patient issues. Performs other duties as assigned. Qualifications Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins. Strong organizational, administrative, multi-tasking, prioritization and problem-solving skills. Ability to work effectively under pressure in a positive friendly manner and to be flexible and adaptive to change. Ability to effectively present information to others, including other employees, community partners and vendors. Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy. Work in a team-oriented environment with a number of professionals with different work styles and support needs. Excellent interpersonal, verbal, and written skills. Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff. Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations. Make appropriate use of knowledge/ expertise/ connections of other staff. Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement. Job Requirements High school diploma or GED. Minimum of two years social service or administrative experience in a clinical or social services setting. Excellent verbal and written communication skills with ability to communicate effectively with elderly or disabled adults from varying cultural and ethnic backgrounds. Proficient in Microsoft office Word, Excel, Outlook. Able to work some evenings and weekends. Access to reliable transportation with current liability insurance. Bilingual English/Spanish. Job Preferences College degree in related field Experience in working in a community health center. Knowledge of Medi-Cal and Medicare-related benefits and other programs for low-income clients. EPIC electronic health record (EHR) and practice management (EPM) experience.
    $21-22 hourly Auto-Apply 60d+ ago
  • Dental | Patient Care Coordinator

    A-Team Dental Staffing L.L.C

    Patient care coordinator job in Santa Rosa, CA

    We are looking for a highly efficient and detail -oriented Patient Care Coordinator to join our team in the General Dentistry industry. As a Patient Care Coordinator, you will be responsible for ensuring that our patients receive the highest level of care and customer service. Responsibilities: - Answer Multiline phone to schedule New Patients and Existing Patients Appointments - Utilize CDT dental procedure codes to schedule Patients Appoints - Check -In patients for their appointments in a timely matter - Ensure HIPPA compliance in all patient interactions with strict adherence - Assist with Patient information and data to ensure all information is accurate and complete - Provide excellent customer service to patients with empathy and compassion - Maintain detailed organization of patient records and appointment scheduling with meticulousness - Maintain the appearance and cleanliness of the reception area These Job Duties are a basic overview, will be discussed in further detail during the interview with the Dental Practice. Requirements 1 -3 years of experience in a dental office setting with proven track record High School Diploma Familiar with Open Dental Weave Denti -Cal Insurance PPO Insurance Benefits Medical Dental PTO Holiday Pay 401K
    $34k-54k yearly est. 60d+ ago
  • BSAFE Care Coordinator

    Booker T Washington Community Service Center 3.5company rating

    Patient care coordinator job in San Francisco, CA

    BSAFE Care Coordinator FLSA: Exempt, Full Time Salary Range: $75k to $80k annually with full benefits Schedule: 40 hours/week, Monday - Friday, some nights and weekends Location: 100% In-Person, on-site in San Francisco, CA Start Date: January 15, 2026 Mission: Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Areas oldest Black-led and serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services. Summary: The BTWCSC (Black Safety Access Freedom and Equity) BSAFE Program purpose is to improve the holistic health and wellbeing of Black households by increasing access to health and social services, supporting spiritual and cultural activities that promote community building, strengthening social networks of support, and providing opportunities for healing as well as creating opportunities for early identification and interventions for clients struggling to overcome trauma, depression, addiction, housing instability and other mental health problems. The (BSAFE) Care Coordinator will be under the direct supervision of the BSAFE Program Manager. The Care Coordinator provides comprehensive intensive Case management for transitional-aged youth (TAY), adults, older adults, and adults with disabilities to improve their quality of life and maintain the highest possible ability to thrive in community. This role assists clients in defining their short- and long-term goals and needs, exploring service options, providing wraparound and emergency assistance, and linking clients with the appropriate services and resources to promote their holistic wellbeing and stabilization. Responsibilities include but are not limited to intensive Case management, data entry, home and site visits, Case coordination, service linkages and approvals, and assistance with bill payments, housing navigation, and advocacy. Essential Duties: Responsible for initiating and managing consistent client caseload. Establish and maintain warm authentic and professional rapport with clients. Assists clients in accessing community resources and networks of support, through various types of service connection such as basic/comprehensive information and referrals, client advocacy, and case management services. Provide holistic and comprehensive Case management services to all clients, including intake, assessment, benefit assessment, goal setting, long-term Case plan development, weekly Case plan development, progress monitoring, individual money management, tenant education, advocacy, and/or referrals. Schedule and conduct in-person client intakes/assessments, ensuring confidentiality, compliance, and accurate and secure data collection. Collaborate with respective clients to craft tailored service management plans with a strengths-based approach that centers the self-determination, choice, and long-term stabilization of the client; work with clients to establish wellness goals and the specific actions to achieve them. Work with fellow case coordinators and staff to coordinate and secure client access to community resources, and wraparound and/or emergency support. Examples of supports and resources include, but are not limited to: locating and securing housing, food, clothing, school programs, vocational opportunities, social benefit programs, medical and wellness services, educational opportunities, relevant mental health services, and treatment programs. Work with BSAFE Associate Director (LCSW), and Program Manager to perform service linkages, and/or referrals to appropriate resources and services from vetted organizations and agencies. Coordinate and monitor service management plans, including client follow-up, Case plan progress, timeline, outcome evaluation, and exit survey. Accurately document all client encounters and contacts made with and on behalf of respective clients in alignment with standard operational procedure. Organize and maintain comprehensive client files, which may include documents held for safekeeping on behalf of the client. Identify and provide emergency crisis services as necessary, making immediate assessments and responding accordingly with crisis intervention methods and techniques; coordinates other services as appropriate. Document and maintain applicable statistics regarding programs and client services. Meet with clients weekly or bi-weekly for up to 12 months. For the first six months of a clients participation in the program, at least 80% of follow-up meetings should be held in person rather than over the phone. Input accurate and complete data for all client contacts into the agency database(s). Participate in biweekly and/or monthly Case coordination meetings with staff, practitioners and providers to ensure a collaborative and seamless delivery of services. Support program outreach and engagement efforts and other critical program operations. Performs other job-related duties as assigned. Qualifications and Skills Required: College Bachelors Degree OR High School Degree with at least 3 years of experience directly related to the duties and responsibilities specified At least 3 years of demonstrated experience in Case coordination and/or case management, serving underserved communities or color and providing emergency time-sensitive support services. Lived experience with Black/African-American communities, communities of color, and/or navigating housing insecurity and/or the justice system preferred. Ability to communicate effectively and professionally with staff, clients, volunteers, community stakeholders, funders and government agencies. Demonstrated professionalism, socioemotional tact and integrity. Ability to plan, be flexible, work with a team, and develop and create on-site activities and services. Demonstrated commitment to accountability, measuring outcomes, and a results-oriented culture. Strong written and verbal communication and interpersonal skills. Ability to handle and prioritize multiple tasks while maintaining attention to Ability to work with diversity and challenge, possessing sound judgement and a positive attitude. Google Suite, MS Excel and software proficiency required Certification, Licensure, Training: Applicants must complete all requirements below: Current CA Drivers License, current auto insurance, and a clean driving record. Current CPR & First Aid Certificate (every two years after that) Current Immunizations (TB) (every two years after that) Clearance Child Mandated Reporting Professional Expectations: In addition to responsibilities, candidates will exhibit and represent behaviors consistent with the expectations within the BTWCSC competency guidelines listed below: Ability to maintain discretion and confidentiality and handle sensitive information. Demonstrates a desire to serve others and fulfill community needs for vulnerable populations Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Makes sound judgments and transfers learning from one situation to another. Exercise mature judgment and good decision-making. Embraces new approaches and discovers ideas to create a better member experience. Strives to meet or exceed goals and deliver a high-value experience for members. Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Does not indulge in illicit drugs or alcoholic beverages before or during work hours. Physical Requirements: Must be able to move 35 pounds safely. Must be able to remain in a stationary position during shift. Physical requirements are also typical of those needed in an office environment. Schedule: Monday - Friday, 9:00 am to 6:00 pm, occasional nights and weekends. (Additional hours may be required for program activities include but are not limited to, BTWCSC staff events, evening and late-night duty, and staff meetings; a calendar will be provided.) Benefits and Compensation: BTWCSC offers a competitive compensation package with paid time off and holidays, generous health and retirement benefits, and a salary commensurate with experience. This position is full time and exempt with an annual salary range of $75k to $80k plus a full benefits package, including: 100% employer covered excellent health, dental, and vision benefits Paid time off, including 15 days paid vacation, plus holidays and Center breaks/closures Workers compensation; Employee assistance program; Monthly wellness benefit after 90 days; Access to daily chef cooked meals and snacks; Commuter benefits; Life and disability insurance 401(k) with employer contribution Professional development opportunities, including conferences, seminars, webinars, and trainings BTWCSC is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To Apply: People of color and candidates with lived experience are strongly encouraged to apply. Please submit the following: Cover letter detailing your fit and qualifications for the position Copy of certifications Resume or CV Minimum of 2-3 references including at least one recent supervisors Application submission screening will be completed on a rolling basis
    $75k-80k yearly 4d ago
  • Dental Patient Care Coordinator/Front Desk

    Rafii Dental Care

    Patient care coordinator job in San Rafael, CA

    Job DescriptionBenefits: Bonus based on performance Competitive salary Dental insurance Paid time off 401(k) 401(k) matching Free food & snacks Health insurance Training & development Are you a warm, articulate dental professional who understands that the patient experience starts the moment the phone rings? Are you looking for a high-end, fee-for-service practice where quality care is prioritized over patient volume? Do you thrive in a collaborative environment where emotional intelligence is valued just as highly as technical skill? If you are seeking a dental home where you can build genuine relationships with patients and work alongside a supportive team, we invite you to apply! Who You Are You are a "people person" at your core. You naturally make others feel seen, heard, and comfortable. You can ease a nervous patients mind just as easily as you can celebrate a patients new smile. You have high emotional intelligence. You know when to listen, when to speak, and how to read the room. You remain calm and gracious, even during busy moments. You value quality. You take pride in working for a practice that offers the bestfrom simple fillings to full mouth restorationsand you are confident discussing the value of that care with patients. You are a team player. You dont believe in "thats not my job." You are happy to jump in, whether its answering a phone, helping with scheduling, or assisting a colleague. What You Will Do Working collaboratively with the team you will manage the full administrative flow of the patient journey: Concierge Service: Deliver a warm welcome and a seamless check-out experience. Schedule Coordination: Manage a productive schedule for our doctors and hygiene team that respects the quality of care we provide. Financial Confidence: Because we are a fee-for-service office, you must be comfortable helping patients understand the investment in their health beyond just "what insurance covers." Operational Support: Verify benefits, handle collections, and ensure patient records are accurate using Dentrix. About Rafii Dental Care Dr. Ramteen Rafii leads a modern, high-end practice in Novato dedicated to comprehensive cosmetic and restorative dentistry. We combine advanced technology (microscope-enhanced dentistry) with a traditional, family-style approach where patients are treated like friends, not numbers. Qualifications Required: Prior dental front office experience. Required: A warm, polished, and professional demeanor. Preferred: Experience with Dentrix and OpenDental software. Preferred: Experience working in a Fee-For-Service or Out-of-Network environment. Why Youll Love It Here Fantastic Schedule: Full-time, MondayThursday. Culture: A supportive, drama-free environment where your personality is valued. Compensation: Competitive hourly rate based on experience + Bonus Potential.
    $34k-54k yearly est. 5d ago
  • Patient Care Coordinator for Medspa

    Sanctuaire Md

    Patient care coordinator job in Lafayette, CA

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development Wellness resources About Us SanctuaireMD is a premier medical aesthetics and wellness practice dedicated to delivering advanced treatments with personalized, compassionate care. We specialize in skincare, injectables, body contouring, and wellness therapies all performed with clinical excellence and genuine connection. We are seeking a Patient Care Coordinator who is enthusiastic about the aesthetics industry, a team-player, and thrives in a dynamic, service-oriented environment. This role is essential in ensuring patients feel supported, informed, and cared for throughout their journey with us. Key Responsibilities Welcome and assist patients in person, by phone, and via text in a warm, professional manner. Respond promptly to inquiries, book appointments, manage follow-ups, and ensure seamless front desk operations. Conduct outbound cold-calls and lead follow-up to convert inquiries into appointments. Confidently educate and recommend treatment plans and skincare products aligned with patient goals. Accurately handle financial transactions, membership enrollment, and package tracking. Maintain patient records and consents in EMR/CRM systems. Collaborate with the clinical team to ensure timely and complete patient documentation and communication. Contribute to content creation and engage with the practices social media platforms (e.g., Instagram, Facebook) to promote treatments, offers, and patient testimonials. Help plan and support in-office events, promotions, and marketing campaigns. Assist with daily reporting, inventory checks, and other administrative duties. Must be available to work weekends and flexible shifts. Qualifications & Requirements Medical spa or aesthetics industry experience is required. Proven ability in treatment and product sales. Excellent customer service and communication skills. Comfortable with cold-calling, lead conversion, and patient retention strategies. Experience with social media marketing, including basic content creation, captions, and brand-aligned posting. Strong organizational skills and attention to detail. Proficient in basic math/computations for checkouts and invoices. Tech-savvy with EMR/CRM systems, scheduling software and Google Workspace. High level of professionalism, honesty, dependability, and ability to work independently. Medical Assistants and Estheticians with strong administrative and sales skills are welcome to apply. Preferred Qualifications Working knowledge of aesthetic services including Botox/Dysport, dermal fillers, laser treatments, body contouring, facials, and medical-grade skincare. Familiarity with platforms such as Jane, Aesthetic Record, Boulevard, or Canva for social media. Understanding of HIPAA regulations and patient confidentiality standards. What We Offer Competitive hourly wage + commission on product sales Generous Staff discounts on treatments and skincare product A supportive and growth-focused work environment Ongoing training and professional development opportunities To Apply: Please submit your resume and a brief cover letter explaining your relevant experience and why youd be a great fit for our team. We look forward to connecting with you!
    $34k-54k yearly est. 23d ago
  • Patient Care Coordinator

    Total Vision

    Patient care coordinator job in Hercules, CA

    Total Vision LLC is a group of highly successful optometry practices that have aligned towards a common goal of world-class eye-care results for its patients and California communities. We are a company that is seeing significant growth and are looking for top-notch team members with the passion, energy, focus and commitment to excel in this type of environment. Major Duties and Responsibilities: Warmly greet incoming patients upon entering the practice and complete the check-in process. Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes. Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed. Scanning and entering routing slips and other documents into EHR Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice's recall system. Pull and prepare charts for all patients scheduled for the following day. Processing sales of contact lens through phone calls or doctor transitions. Responsible for keeping the front desk organized at all times. Opening and closing procedures determined by practice. Required Skills/Knowledge: Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences. Demonstrated ability to cultivate positive patient rapport and build relationships while increase patient-retention. Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment. Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met. Proficiency in utilization of automated equipment and systems standard to the optometry industry. Qualifications: High school diploma, GED or equivalent. Experience in the Ophthalmic/Optometric/medical industry is a plus but is not required. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be physically able to sit for long periods of time, read a computer screen for long periods of time, reach, and lift up to 20 lbs. Hand dexterity, and eye and hand coordination critical. Employee is subject to inside environmental conditions. Employee's schedule could include after hour projects, as needed. Travel, as needed between practices. This description is not intended to include all job duties. Team members may be requested to do other job-related tasks other than those listed here. Total Vision is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable state or federal civil rights laws.
    $34k-54k yearly est. 12d ago
  • Patient Care Coordinator / Aesthetician for Plastic Surgery

    Shahin Javaheri Md A Prof Corp

    Patient care coordinator job in San Francisco, CA

    We are a plastic surgery office located in vibrant San Francisco and specialize in exceptional cosmetic and surgical procedures as well as advanced non-surgical treatments. With a commitment to excellence and personalized patient care, we aim to help our patients achieve their aesthetic goals with confidence and satisfaction. Position Overview: We seek a dynamic and motivated Sales and Patient Care Coordinator to join our team. In this role, you will guide patients through their aesthetic journey, from initial consultation to post-procedure care. You will play a crucial role in educating patients about our services, assisting them in making informed decisions and ensuring a seamless and positive experience throughout their treatment process. Ideal candidates will be focused on selling through a consultative approach, following up on patient inquiries, creating monthly marketing plans, and other sales-related functions. The practice provides the highest standards of patient care and customer service. The successful candidate reflects the high quality of the practice in terms of professional appearance, demeanor, and education. Kindness and empathy are essential; candidates must have outstanding leadership, organizational, and relationship-building skills. Key Responsibilities but not limited to: Conduct the sales process by presenting treatment options and guiding patients through decision-making. Meet or exceed monthly sales goals and achieve required metrics for patient satisfaction. Act as the primary point of contact for prospective and existing patients, both in-person and over the phone. Provide impeccable patient liaison services to patients. Schedule and coordinate patient consultations, surgeries, and follow-up appointments. Provide detailed information about our services, procedures, pricing, and financing options. Conduct thorough consultations to understand patients' aesthetic concerns and goals. Collaborate with our surgical team to develop customized treatment plans for each patient. Manage patient inquiries, concerns, and requests with professionalism and empathy. Maintain accurate patient records and documentation in compliance with healthcare regulations. As needed, coordinate with external vendors, such as medical suppliers and insurance providers. Assist with marketing initiatives and promotional events to attract new patients and enhance brand visibility. Qualifications: Knowledge of cosmetic surgery procedures and aesthetics. Prior experience in sales, customer service, or patient care within the healthcare or cosmetic industry is highly desirable. Excellent communication, interpersonal, and customer service skills. Strong organizational abilities with attention to detail and accuracy. Ability to multitask in a fast-paced environment while maintaining professionalism and composure. Compassionate, empathetic, and patient-focused attitude. A bachelor's degree in business administration, marketing, healthcare management, or a related field is preferred. Benefits: Competitive salary commensurate with experience. Competitive package. Join our team and become part of a dynamic and rewarding work environment dedicated to enhancing the lives of our patients through exceptional care and transformative results. If you are looking for a long term career and are passionate for aesthetics and driven to succeed in a sales and patient care role, we want to hear from you!
    $34k-54k yearly est. 17d ago
  • Patient Care Coordinator

    Mayday Dental Staffing

    Patient care coordinator job in San Francisco, CA

    Permanent Full\-time position for a Patient Care Coordinator in an SF, California, general dental practice. This individual needs to know Dentrix ascend. They are a high\-tech office and offer several nice benefits to be disclosed in the interviewing process. This position would be Monday to Thursday, 750\-5, with the chance of slight alterations. #1620 "}}],"is Mobile":false,"iframe":"true","job Type":"Permanent","apply Name":"Apply Now","zsoid":"255013264","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Dates Requested","uitype":1,"value":"Monday\-Thursday 750\-5"},{"field Label":"Job No.","uitype":1,"value":"01620"},{"field Label":"Job Opening Status","uitype":2,"value":"IN\-PROGRESS"},{"field Label":"Industry","uitype":2,"value":"Dental"},{"field Label":"City","uitype":1,"value":"San Francisco"},{"field Label":"State\/Province","uitype":1,"value":"California"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"94102"}],"header Name":"Patient Care Coordinator","widget Id":"345355000001023268","is JobBoard":"false","user Id":"345355000000104003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"345355000014012071","FontSize":"15","google IndexUrl":"https:\/\/maydaydentalstaffing.zohorecruit.com\/recruit\/ViewJob.na?digest=ne CPLU4rQtECLnZEkl4V74Shk74lgIx@uz8Qrn0MPBQ\-&embedsource=Google","location":"San Francisco","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"033zq6c91db4dcadb4e1884114e62543cc287"}
    $34k-54k yearly est. 60d+ ago
  • Customer Care Coordinator

    Mosser Companies Inc. 4.5company rating

    Patient care coordinator job in San Francisco, CA

    Job Summary: The Customer Care Coordinator provides administrative and security support to the Property Management Team. The Customer Care Coordinator is responsible for maintaining a professional and welcoming atmosphere for residents and visitors, patrolling the building and enforcing building/community rules. Essential Functions: Welcome all incoming residents and guests; Serves as a focal point for customer problems, questions, or concerns. Ascertains nature of business, and guides visitors to destination. Enforces visitor policy by requesting identification and utilizing sign in/sign out logs. Liaises between the client and with the appropriate company personnel to provide timely and accurate answers for the customers. Provide residents with proper direction and maintenance department contact information for all maintenance and service-related matters. Answer incoming calls and handle accordingly by directing to appropriate department. Conduct follow up as needed. Assist with mail distribution, assist with posting resident notices and other communication. Manage and distribute packages. Provides support to Property Management and Leasing teams. Including but not limited to: providing basic leasing information, assisting with prospect tours, encouraging and soliciting resident feedback through surveys and social media platforms, providing support to Property Managers to ensure resident and customer needs are met. Utilize CRM tool (RentCafe) to manage interactions with residents and customers. Patrol the building with regular frequency as scheduled. Duties including monitoring video surveillance that cover the property, paying close attention to tailgating; physical on-foot patrol of property, including garage and side entrances; checking to ensure no trespassers camp in front of the property. Ensure lobby doors are locked and secure at all times. May patrol public rooms, investigate disturbances, and warn troublemakers. Report any suspicious activity to the police and/or security patrol company immediately. Fire Life Safety Monitoring: Complies with all safety and security policies. Maintains reception area in neat and orderly condition. Complete special projects as requested Qualifications: Experience in Security and Safety Management. Basic knowledge of Microsoft Office. Demonstrate computer literacy. Flexible schedule and positive attitude. Customer service or sales experience Communicate clearly and effectively in person, in writing, and on phone. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to talk, listen and speak clearly on telephone. Mosser Companies is proud to be an Equal Opportunity Employer (EOE)
    $40k-52k yearly est. Auto-Apply 60d+ ago
  • Patient Care Coordinator

    Pacific Skin and Cosmetic Dermatology San Francisco and Corte Madera

    Patient care coordinator job in Corte Madera, CA

    Pacific Skin Dermatology is seeking an enthusiastic, professional, and customer service orientated Front Desk Medical Assistant for our growing general and cosmetic dermatology office in Cote Madera. We are looking for someone who is passionate about helping people, inquisitive about medicine and leading with excellence. Someone who cares enough to go the extra mile to make sure the office is stocked, presentable, and busy all while making sure each patient gets next level service. Job Responsibilities: Oversight of patient schedule, including maintaining a full patient schedule and identifying schedule conflicts. Efficient patient scheduling Greet and check-in/outpatients with a smile. Answer telephones in a cheerful and professional manner by the second ring. Convert client interest calls/internet leads to booked appointments and services. Take messages and document for patients using electronic medical records. Successfully address common patient concerns and information requests. Collect proper health insurance information including patient demographics, insurance card info, and copays. Confirm patient insurance authorizations, referrals, active coverage prior to appointment. Discuss products and services with excitement and confidence Manage provider and management meeting calendars as needed. Coordinate with vendors and representatives in a professional manner. Oversee patient flow from front to back office for timely visits, excellent patient experience, and high performing teamwork. Beautifying the office (opening shipments in a timely manner to prevent build up, ordering fresh flowers when needed, rotating flyers etc.) Receive inventory and shipments Qualifications: Bachelor's degree in prehealth field 1 year of medical office or front desk experience desired, but we will train the right fit Computer proficiency: Microsoft Office, Web-based email programs, Spreadsheet programs, Constant Contact, Square. Requires ability to read, write, and speak professionally to colleagues, referring practitioners, vendors, laboratories Excellent communication and problem-solving skills. Responsible money handling practices. Strong time management skills and rational reasoning to prioritize tasks is key. Must be able to demonstrate accurate data entry and the ability to work unsupervised, interdependently. Compensation: Medical, vision and dental benefits after 90 days 401k PTO Complimentary and discounted services after training period Hours: THIS IS A FULL TIME POSITION! 40 hours a week with some Saturdays Visit us at pacificskin.com or @pacificskinderm on Instagram!
    $34k-54k yearly est. 60d+ ago
  • Mental Health Care Coordinator (Bilingual Spanish)

    Westcoast Children's Clinic 3.5company rating

    Patient care coordinator job in Bodega Bay, CA

    Job Description WestCoast Children's Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children's Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity. Position Details Title: Bilingual Intensive Care Coordinator (ICC) Classification: Regular Full Time (1.0 FTE), Non-exempt Location: Oakland, CA / Hybrid (availability to provide client services in-person and complete documentation remotely) Regular Work Schedule: Full time, M-F Compensation: $34.37 per hour (rate inclusive of 10% Spanish language differential) The Bilingual Mental Health Care Coordinator, formally known as Intensive Care Coordinator (ICC), is responsible for engaging and coordinating care for youth/young adults and their family members, foster parents, or other support persons. The ICC identifies and brings together family, natural supports (friends, extended family, neighbors, community members) and formal system partners (child welfare, school, juvenile probation, etc.) to form a Child & Family Team (CFT) which collectively works together to address goals and ensure successful and enduring change. The Bilingual ICC coordinates and facilitates regular CFT meetings among all the teams on their caseload, and they monitor and contribute to progress toward the youth's goals. ICCs also provide a diversity of care through conducting needs and strengths assessments, case management, behavioral skill building and providing stabilization and comprehensive support to foster youth in a 24 hr drop-in center. An ideal candidate is outgoing and demonstrates flexibility, initiative, creativity, inclusivity and knowledge of the unique challenges youth and young adults face in the Bay Area community. ICCs provide services and participate in agency meetings in a combination of environments including virtual (zoom / phone) and in-person office or community locations (drop-in center, client homes, school, parks, etc.) Qualifications 2 years of experience working directly with children and/or families from a mental health framework required Bilingual in English and Spanish (written and verbal) required Bachelor's degree in Psychology, Criminal Justice, Social Work or related field highly desired Group / treatment team facilitation experience and skills are highly desired Passionate about working with foster youth, families & young adults who have complex traumatic histories. Highly Motivated to work from a team based approach. Values humility, compassion, self-care, and ongoing personal growth. Flexible schedule with ability to work evenings and occasional weekends as needed. Ability to travel by car to meet with clients, generally within a 90 mile radius of WCC's Oakland office. Alternative forms of transportation may be accommodated based on the needs of the program and clients. Employees must have a clean CA DMV record. When driving for WCC, current vehicle insurance is required. Responsibilities & Competencies: Cultural Humility - Awareness of the impacts of power, privilege, race and SOGIE on self, clients & others. Efficiency and Time Management - Ability to be well-organized, manage time/schedule effectively, prioritize and complete timely documentation. Clinical Care - Manage a caseload of up to 19 clients and ensure 60% (24 hrs / week) are dedicated to providing behavioral health services to youth and families; Uphold ethical and legal responsibilities, complete high quality documentation, link youth to resources, support skill building, assess needs, strengths & provide crisis intervention and de-escalation. Facilitate Child & Family Team (CFT) Meetings - Regularly schedule, organize and facilitate CFT Meetings with youth/families and their community stakeholders. Facilitation training will be provided. Team Based Care - Enthusiastically able to work collaboratively as part of a multidisciplinary treatment team to support youth and families with developing and making progress toward their goals. Work in Community Environments - Openness to providing services in a variety of community settings such as homes, schools, parks, shelters, other agencies, etc. Relationship Centered - Understands the value of building healthy relationships to help youth navigate complex systems and how trauma can impact youth and team dynamics; Open to Restorative Justice Practices. Commitment to Ongoing Learning - Ability to be self-reflective and accountable to growth areas; passionate about learning and participating in ongoing training provided by WCC. Participate in individual and group supervision, program meetings and trainings consistently. Progress Notes and Clinical Documentation - Knowledge of or ability to learn Medi-Cal reimbursement procedures and billing; This position requires the completion of daily progress notes and other clinical documentation. Why work here? Be part of a compassionate, driven team that is social justice-focused: We have several Staff Affinity Groups: BIPOC council, LGBTQIA+, Alianza Latine, Equity and Inclusion, and more! Serve vulnerable kids and their families and create positive changes in their lives Exciting professional development opportunities for experienced clinical staff, including WCC's Supervisor in Training Program. As a Joint Commission-accredited agency, we provide the highest standard of care and offer extensive clinical training and seminars led by field experts. Training includes CSEC, Telehealth, Complex Trauma/Trauma-Informed Care, Child and Adolescent Needs and Strengths (CANS), Supervisor in training program, and much more! Benefits: Employer-paid Medical Benefits for Employees 100% employer-paid dental and vision Dependent medical, dental and vision (50% employer-paid) Medical and Dependent Care FSA and commuter plans 100% employer-paid life insurance long-term disability insurance Voluntary accident, term life and hospital indemnity insurance 403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment Quarterly (5-10%) and annual incentive compensation (10%) Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service 12 paid holidays plus one paid floating holiday per year 4 paid self-care days per year Wellness stipend ($100.00 per month) Professional development stipend and CEUs for trainings Employee Assistance Program (EAP) Join us and make a difference in the lives of vulnerable children and families in the Bay Area. WCC is passionate about leading and encouraging open conversations around race, gender, power, and privilege and how these impact community mental health. We are an equal opportunity employer. We are committed to diminishing the influence of privilege and discrimination in our field and our workplace, whether due to differences concerning age, citizenship, color, disability, marital or parental status, race, religion, gender, or sexual orientation.
    $34.4 hourly 15d ago
  • Patient Access Specialist - San Francisco, CA

    Connections 4.2company rating

    Patient care coordinator job in San Francisco, CA

    Why join Connections If you're passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we're saving lives and changing the face of behavioral health. About Connections We're not just behavioral health people-we're crisis people. When individuals need support now, we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery. Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community. About the RESET Center, operated by Connections Located in San Francisco's South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or drugs) and would otherwise be transported to the emergency department or jail. In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community. Responsibilities What You'll Do: The Patient Access Specialist facilitates timely access to care by ensuring patient eligibility and benefits are verified prior to service and updates the information in the Electronic Health Record (EHR) accordingly. In the event a patient does not have insurance, this position assesses and determines if a participant qualifies for Medicaid or the Federal Marketplace insurance coverage and assists in the application process. Works with health plans to obtain coverage for uninsured participants seeking services within Connections Health Solutions (CHS). Reconciles daily visits with requested and confirmed applications. Responsible for correcting any claims denied or rejected for eligibility or benefits as it relates to the appropriate payer associated with the individual's account. * Researches and resolves registration and enrollment issues during an individual's stay. * Ensures the accuracy of participant demographic information, updating as necessary. * Verify eligibility and benefits for daily visits in accordance with CHS procedures. * Assists with obtaining missing data to support eligibility determinations. * Works with CHS staff and health plans to assist participants with completing applications for enrollment with Medicaid plans. * Collects and communicates necessary information regarding individual's insurance carrier. * Tracks Medicaid applications, to ensure completeness and acceptance. * Update Electronic Health Record (EHR) with pertinent information required for timely and accurate billing. * Resolve registration and authorization issues during the individuals in crisis visit. * Review eligibility software daily to correct errors identified during the individual's visit. * Assist individual's with identifying the appropriate Financial Assistance Program that meets their needs. * Coordinate additional information obtained with clinical operations and RCM teams. * Perform check out review to ensure that no additional information is needed before claim submission. * Performs all other duties as assigned. Qualifications What You'll Bring: * High School diploma or equivalent * Patient registration in a multi-specialty or Hospital environment * 2 years of medical billing (eligibility) * Working knowledge of Medicaid, Medicare, and Commercial products * The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment It would be great if you had: * Bachelor's degree in Healthcare or related field * 5 years physician, hospital, and/or facility billing within a multi-specialty environment * Bilingual in Spanish What We Offer: Full-time only: * Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity * CHS pays for Basic Life, AD&D, Short and Long-Term Disability * Voluntary Life insurance option for employees and their families * Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) * Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses) * 401k company match after 6 months (50% of deferrals up to 6% of compensation) * Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays All employees (Pool, Part-time and Full-time): * Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support * After 90 days, you are auto enrolled in the 401k Plan Pay Range: $25.76 - $31.50 per hour Actual compensation is based on relevant experience, education, internal equity, and budget. Connections Health Solutions is proud to be a Second Chance employer. Inclusion & Equal Opportunity Connections Health Solutions is an Equal Opportunity Employer.We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic. #INDSF EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
    $31k-36k yearly est. Auto-Apply 9d ago
  • Customer Experience Coordinator (Per Diem) - Larkspur, CA

    Veterinary Emergency Group (Veg

    Patient care coordinator job in Larkspur, CA

    Job Description ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies! At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve. This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible. VEG is a 2025 and 2026 certified Great Place to Work . THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions. WHAT YOU'LL DO Greet every customer with warmth and urgency, whether in person, over the phone, or online Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate Keep nurses and doctors updated on customer needs for a seamless care experience Provide confidential, compassionate guidance on financial options and end-of-life decisions Process payments accurately while protecting personal and financial information Follow up with customers after visits to check on their pet's care and strengthen relationships Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital WHAT YOU NEED 2+ years of experience in a customer service role Advanced proficiency in computer programs and practice management software Highly organized, with strong attention to detail Strong communication skills; able to interact positively with anyone and everyone The ability to multitask and thrive amid chaos High emotional intelligence, able to read a room and plan and act accordingly Adaptable and amenable in high stakes environments Problem solving skills and a focus on innovation Must be willing to work in a noisy environment with strong or unpleasant odors Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs Work well in a fast-paced environment with people from all backgrounds and different personality types WHO YOU ARE Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge HOW WE INVEST IN YOU Competitive compensation: pay range is $18-$24 an hour and based on experience Flexible work schedules to support your life outside of work Generous employee referral program, so our awesome people can bring in more awesome people And the little (big) things, like comfy scrubs, cool VEG swag, food in the fridge for when you're hungry DEI At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated. We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.
    $18-24 hourly 10d ago
  • Front Desk Coordinator - Concord, CA

    The Joint Chiropractic 4.4company rating

    Patient care coordinator job in Concord, CA

    The Opportunity: At The Joint, our mission is to improve the quality of life through routine and affordable Chiropractic care. We are positively changing Chiropractic care nationwide. The Joint is the largest provider of non-insurance, self-pay Chiropractic health care in the United States. Our network consists of modern, consumer-friendly Chiropractic clinics and Doctors of Chiropractic that deliver quality care of the highest standards. At The Joint, our primary focus is on providing our patients with a pathway towards better health through ongoing Chiropractic maintenance and preventative care. The Joint Chiropractic is looking for part time Wellness Coordinators (Sales) to work in our busy chiropractic clinic. As a Wellness Coordinator at The Joint Chiropractic, you will be the first point of contact for patients. You'll play a key role in making each of them feel at home and welcome. At The Joint Chiropractic, we have several different plan and package offerings that you will be responsible for selling to new patients so they can continue their chiropractic care with us at the most affordable rates, anywhere. In addition, keeping accurate patient records, having a thorough understanding of our computer systems and maintaining a clean and organized work place will also be important for your success. Responsibilities: Pay Range $18 - $21 depending on experience Greet patients with enthusiasm and build relationships Educate Patients on wellness offerings and services Share personal Chiropractic experience and stories Offer and convert, using sales skills, patients to the Wellness Plan or Visit Package that is best suited to the patient's treatment plan according to the doctor's recommendation Complete transactions using point of sale software and ensure all patient accounts are current and accurate Assist patients with the completion of required paperwork Participate in marketing/sales opportunities to help attract new patients into our clinics Manage daily clinic operations including; ensuring it's clean and that inventory is stocked Manage the flow of patients through the clinic in an organized manner Execute all of The Joint Chiropractor's Standard Operating Procedures Provide the highest levels of customer service Maintain the highest levels of professionalism and decorum at all times Be a team player and contribute to a positive, healthy work place culture Manage clinic phone calls Qualifications needed: Bilingual Preferred Minimum 1 year experience selling, preferably in a high paced retail environment High school diploma or equivalent (associate's degree or higher preferred) Cheerful and positive attitude Able to work weekends/evenings (as required) Able to use office equipment; computer, scanner, fax, and phone system Proficient with Microsoft Office Maintain the cleanliness of the clinic and organization of workspace Dedication to high quality service Maintain a professional appearance and wear Company approved attire Confident in presenting and selling memberships and visit packages Willingness to learn and grow Office management or marketing experience a plus! Able to stand and/or sit for long periods of time Able to lift up to 50 pounds ***Please do not visit or contact our clinics regarding these opportunities*** This posting is placed on behalf of Fenton Chiropractic of California, a professional corporation that provides chiropractic services as The Joint Chiropractic clinics. The Joint Corp. provides management and other non-clinical services to Fenton Chiropractic of California
    $18-21 hourly Auto-Apply 29d ago
  • Customer Experience coordinator

    Tjmaxx of Ca

    Patient care coordinator job in Concord, CA

    TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 4673 Clayton Rd Location: USA TJ Maxx Store 0687 Concord CAThis position has a starting pay range of $17.90 to $18.40 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $17.9-18.4 hourly 15d ago
  • Registered Nurse, Client Care Coordinator - 815 Residential Services

    Healthright 360 4.5company rating

    Patient care coordinator job in San Francisco, CA

    . HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. The 815 Residential and Withdrawal Management (WM) program fully integrates substance use disorder and mental health services. Beyond merely providing both services under the same roof or cross-training staff, it adopts a model of providing effective services to the targeted needs of individuals with co-occurring disorders. The program treats both problem types as primary and assists clients to recognize key reciprocal factors such as self-medicating strategies; physiological and psychological changes associated with long-term substance use; and the impact of street drugs on mental health symptoms. The Registered Nurse, Client Care Coordinator will coordinate team-based care to provide health services to clients, through effective partnerships with them, their caregivers/families, community resources, and their physician. The position's emphasis will be on coordination, communication, and collaboration to support the progress of an individual toward optimal outcomes at the appropriate level of care. Responsible for delivery of appropriate client notifications and related documentation. Responsible for client education, advocacy, and delivers fundamental knowledge-based care to assigned clients while developing the client's technical and self-management skills. A productivity plan for this role includes measurable goals such as maintaining a specific caseload, ensuring timely follow-up on referrals, and documenting all interventions within a set timeframe. KEY RESPONSIBILITIES Leadership Responsibilities: Comfortable in changing systems and champions change. Participates in matters related to performance and quality improvement and creates and ensures adherence to protocols. Provides medical clinical leadership to the Intake team. Organizational Responsibilities: In conjunction with Nurse Director, assures organizational readiness for accreditation surveys and ongoing monitoring and reporting of conformance to quality. Supports the interpretation of best practice standards to implement into daily processes for care coordination. In conjunction with the multidisciplinary teams, coordinates care with various services including MAT team, Primary care, behavioral health, psychiatry, BH withdrawal management team, and/or BH residential team. Nurse Care Coordinator Responsibilities: Educate clients on their conditions, treatment options, and medication management to ensure understanding and adherence. Develop, implement, and monitor client-specific care plans in collaboration with physicians, patients, and others invested in the client's well-being. Provide complex care coordination for all clients accessing healthcare services internal and external to HealthRIGHT360. Refers clients for medical services at the ICC clinic or externally as appropriate. This may include primary care, psychiatry, dental, or addiction services. Coordinating external health information to inform patient care. Share pertinent client information with medical providers as well as behavioral health team as appropriate, this may include medication lists, problem lists, hospital discharge information, etc. And perform other duties as assigned. QUALIFICATIONS Education, Certification, and Experience Active registered nursing license in California. BLS Certification must be obtained within 30 days of hire. Experience and interest in working with safety-net populations and in treating substance use disorders. Experience working successfully with issues of mental health, criminal background, and other potential barriers to economic self-sufficiency. Desired: Master's degree in Case Management. Previous experience in Hospital Acute Care, Community Health Centers, Prior Auth, Utilization Review / Utilization Management. Experience with Welligent and/or EPIC EHR preferred. Knowledge Knowledge of electronic medical records. Knowledge of co-occurring disorders and trauma informed treatment preferred. Knowledge of clinical documentation (treatment plans, progress notes etc.) preferred.
    $34k-40k yearly est. 44d ago
  • Bilingual Patient Coordinator

    Choice Healthcare Services 3.8company rating

    Patient care coordinator job in San Francisco, CA

    Patient Coordinator Summary:The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties. Pay Range: $23.00-$31.00/hour (Based on experience) At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities. What we provide to you as a CHOICE teammate: Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Responsibilities Essential Duties and Responsibilities: include the following. Other duties may be assigned. Collect and process payments When we receive authorizations back in the mail imports and calls parents Schedules treatment appointments and recall appointments Confirms treatment appointments Takes calls throughout the day Process No Show Reports Schedules patients from ASAP List Checks patients in and out Verifies info on file Verifies eligibility with insurance Calls patients when past 10 mins Confirms observation appointments Schedules observation appointments Works on daily sign in sheet Scans in NPP, and enters it in the system Regular, predictable attendance is required Ability to get along and work effectively with others Qualifications Education and/or Experience: High school diploma or equivalent 6+ months of healthcare/dental front office experience is preferred Bilingual in Spanish is preferred
    $23-31 hourly Auto-Apply 29d ago
  • Hospital Based Patient Advocate

    Elevate Patient Financial Solution

    Patient care coordinator job in Petaluma, CA

    Make a real difference in patients' lives-join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in {Petaluma, CA}, with a Monday-Friday schedule from 8:00am -430pm. Driving Required must have a Valid Driver's License.. Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate's mission is to make a difference. Are you ready to be the difference? As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy-meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life's most vulnerable moments. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. Essential Duties and Responsibilities * Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance. * Complete the appropriate applications and following through until approved. * Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked. * Provide exceptional customer service skills at all times. * Maintain assigned work queue of patient accounts. * Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors. * Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients. * Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue. * Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted. * Conduct in-person community visits as needed to acquire documentation. * As per established protocols, inform the client in a timely manner of all approvals and denials of coverage. * Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases. * Regular and timely attendance. * Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. * Some college coursework preferred * Prior hospital experience preferred * Adaptability when dealing with constantly changing processes, computer systems and government programs * Professional experience working with state and federal programs * Critical thinking skills * Ability to maneuver throughout the hospital and patients' rooms throughout scheduled work shift. * Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook * Effectively communicate both orally and written, to a variety of individuals * Ability to multitask to meet performance metrics while functioning in a fast-paced environment. * Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client's Dress Code. * Hybrid positions require home internet connections that meet the Company's upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate's Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. * Medical, Dental & Vision Insurance * 401K (100% match for the first 3% & 50% match for the next 2%) * 15 days of PTO * 7 paid Holidays * 2 Floating holidays * 1 Elevate Day (floating holiday) * Pet Insurance * Employee referral bonus program * Teamwork: We believe in teamwork and having fun together * Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. ElevatePFS is an Equal Opportunity Employer #IND123
    $35k-45k yearly est. 49d ago

Learn more about patient care coordinator jobs

How much does a patient care coordinator earn in Santa Rosa, CA?

The average patient care coordinator in Santa Rosa, CA earns between $27,000 and $66,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.

Average patient care coordinator salary in Santa Rosa, CA

$43,000

What are the biggest employers of Patient Care Coordinators in Santa Rosa, CA?

The biggest employers of Patient Care Coordinators in Santa Rosa, CA are:
  1. A-Team Dental Staffing L.L.C
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