Phone banker vs inbound sales specialist

The differences between phone bankers and inbound sales specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, an inbound sales specialist has an average salary of $37,898, which is higher than the $34,532 average annual salary of a phone banker.

The top three skills for a phone banker include customer service, customer inquiries and compliance guidelines. The most important skills for an inbound sales specialist are inbound sales, customer service, and marketing campaigns.

Phone banker vs inbound sales specialist overview

	Phone Banker	Inbound Sales Specialist
Yearly salary	$34,532	$37,898
Hourly rate	$16.60	$18.22
Growth rate	10%	-4%
Number of jobs	22,843	62,148
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 38%
Average age	43	37
Years of experience	4	-

What does a phone banker do?

As the name entails, phone bankers work for banks, financial institutions, or even at call centers whose primary job is to assist banking customers' needs and inquiries via telephone. Their duties and responsibilities may include handling concerns about bank transactions, keeping customers informed of bank policies and procedures, and processing financial applications. They also help maintain customer retention and satisfaction, participating in marketing campaigns, sales development activities, and referral programs. Phone bankers may do some administrative tasks as needed.

What does an inbound sales specialist do?

An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.

Phone banker vs inbound sales specialist salary

Phone bankers and inbound sales specialists have different pay scales, as shown below.

	Phone Banker	Inbound Sales Specialist
Average salary	$34,532	$37,898
Salary range	Between $27,000 And $43,000	Between $29,000 And $48,000
Highest paying City	Saint Paul, MN	Portland, OR
Highest paying state	New York	West Virginia
Best paying company	Advancial Federal Credit Union	IBM
Best paying industry	Finance	Hospitality

Differences between phone banker and inbound sales specialist education

There are a few differences between a phone banker and an inbound sales specialist in terms of educational background:

	Phone Banker	Inbound Sales Specialist
Most common degree	Bachelor's Degree, 34%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	Stanford University	-

Phone banker vs inbound sales specialist demographics

Here are the differences between phone bankers' and inbound sales specialists' demographics:

	Phone Banker	Inbound Sales Specialist
Average age	43	37
Gender ratio	Male, 36.1% Female, 63.9%	Male, 49.2% Female, 50.8%
Race ratio	Black or African American, 5.8% Unknown, 4.1% Hispanic or Latino, 12.2% Asian, 10.8% White, 66.8% American Indian and Alaska Native, 0.2%	Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	11%

Differences between phone banker and inbound sales specialist duties and responsibilities

Phone banker example responsibilities.

Manage a variety of internal initiatives including merchandising, cross-selling, customer retention programs and promotional campaigns.
Process treasury tax and loan payments.
Service customers with commercial and treasury management accounts and make appropriate product recommendations.
Secure and obtain accurate patients demographics, financial information, and maintain confidentiality on all patient records.
Interact with commercial business, insurance, business development and investment partners to identify cross-selling opportunities, while meeting customer needs.
Provide notary service upon request.

Inbound sales specialist example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Provide upselling to existing customers.
Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
Follow QA requirements on each call to maintain the percentage required.3.
Modify existing accounts that need to port over information from other providers to Comcast's.

Phone banker vs inbound sales specialist skills

Common phone banker skills

Customer Service, 22%
Customer Inquiries, 8%
Compliance Guidelines, 7%
Bank Products, 7%
Computer System, 6%
Treasury, 5%

Common inbound sales specialist skills

Inbound Sales, 18%
Customer Service, 12%
Marketing Campaigns, 7%
Customer Care, 7%
Credit Card, 6%
Customer Satisfaction, 5%

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Phone Banker
Phone Banker vs Inbound Sales Specialist

Updated January 8, 2025

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