What does a professional services project manager do?
The job of a professional services project manager is to ensure the delivery of client projects on budget and on time while maintaining your company's profit margins. You will be responsible for managing and communicating deliverables, risks, project timeline, ROI, and issues. In addition, you will be managing and overseeing complex projects, and planning team and client meetings. Other duties include counseling and disciplining consultants and internal personnel on technician and professional issues, providing leadership and technical expertise on how to design and deliver an efficient, reliable, and cost-effective technology infrastructure.
Professional services project manager responsibilities
Here are examples of responsibilities from real professional services project manager resumes:
- Excel in managing budget up to [] for enterprise customer to bring financial aid solution in-house using ERP solution.
- Manage the successful implementation of multiple healthcare and financial payment applications and enhancements.
- Lead cross-functional project teams comprise of development, analysis, architecture, quality assurance, implementation, documentation and training resources.
- Attend daily scrum calls and biweekly iteration planning, review and retrospective meetings
- Double sales in 2 quarters by driving integration of a middle-tier CRM offering.
- Work closely with PMO to follow establish project processes and disciplines through industry standard frameworks.
- Authore and present status and issue reports; update project plan and records following PMO guidelines.
- Deploy CRM (SalesForce.com) for internal and channel-base sales force; integration with internal portal.
- Plan and facilitate client and team meetings and work sessions, including QA and post- production project review.
- Single point of contact for the creation and documentation of all final approve products and software for QA.
- Create detailed plans for customizing software and for applying CRM concepts to build their business and to maximize ROI.
- Update SharePoint documents where necessary.
- Support SaaS and on-premises delivery models.
- Maintain and archive project relate documents on Accenture SharePoint site.
- Coordinate / negotiate / evaluate resources and gather infrastructure information between business divisions.
Professional services project manager skills and personality traits
We calculated that 18% of Professional Services Project Managers are proficient in Project Management, Customer Satisfaction, and Process Improvement.
We break down the percentage of Professional Services Project Managers that have these skills listed on their resume here:
- Project Management, 18%
Collaborated with peer managers to create documentation and guidelines for successful, functional and profitable interface implementations and project management methodologies.
- Customer Satisfaction, 12%
Implemented Continuous Improvement Project to identify improvement initiatives for enhanced coordination, quality control, customer satisfaction and retention.
- Process Improvement, 8%
Assist in strategic and operations planning, created service level agreements between departments to improve overall communication and business process improvements.
- Resource Management, 7%
Ensured the success of implementations/ projects through operations, processes, resource management, and project/program management practices.
- Customer Support, 6%
Develop and monitor customer-related performance criteria to include ensuring timely servicing of customer support issues.
- Business Process, 6%
Facilitated user requirement sessions and recommended alternative technical and business approaches based on in-depth analysis of current business process model.
"project management," "customer satisfaction," and "process improvement" are among the most common skills that professional services project managers use at work. You can find even more professional services project manager responsibilities below, including:
The three companies that hire the most professional services project managers are:
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Compare different professional services project managers
Professional services project manager vs. Release manager
A release manager is responsible for supervising project releases across various platforms by closely coordinating with technology and project teams, ensuring the stability and efficiency of outputs according to clients' specifications and business needs. Release managers handle the delivery management procedures from conceptualization to production, maintaining budget requirements and adherence to timetables. They also perform quality check processes to identify possible defects and inconsistencies with the deliverables and adjusting initial project plans as needed.
While similarities exist, there are also some differences between professional services project managers and release manager. For instance, professional services project manager responsibilities require skills such as "customer satisfaction," "resource management," "customer support," and "business process." Whereas a release manager is skilled in "release management," "software development," "jira," and "release process." This is part of what separates the two careers.
Release managers earn the highest salaries when working in the retail industry, with an average yearly salary of $109,385. On the other hand, professional services project managers are paid more in the technology industry with an average salary of $105,482.On average, release managers reach similar levels of education than professional services project managers. Release managers are 4.2% more likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Professional services project manager vs. Project leader
A project leader is responsible for supervising the team and managing the distribution of tasks to ensure the project's success with the highest efficiency and accuracy. Duties of a project leader include motivating the team, managing the team's needs and concerns, providing effective strategies to improve the team's performance, creating reports, monitoring the team's progress, and maintaining the coordination between team members. A project leader should have exceptional leadership skills to handle the team's operation and identify areas of improvement to deliver excellent results.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that professional services project manager responsibilities requires skills like "customer satisfaction," "resource management," "customer support," and "client facing." But a project leader might use other skills in their typical duties, such as, "work ethic," "strong work ethic," "c++," and "c #."
On average, project leaders earn a lower salary than professional services project managers. Some industries support higher salaries in each profession. Interestingly enough, project leaders earn the most pay in the professional industry with an average salary of $118,370. Whereas professional services project managers have higher pay in the technology industry, with an average salary of $105,482.In general, project leaders achieve similar levels of education than professional services project managers. They're 4.0% more likely to obtain a Master's Degree while being 0.0% more likely to earn a Doctoral Degree.Professional services project manager vs. Project manager/scrum master
Project Managers or scrum masters are experienced employees who lead an agile team. They are in charge of managing a specific project in terms of the agile model. They lead the team throughout the planning session, the designing of the project parameters, the development of the processes, the implementation of the project, and the evaluation. They represent the team in meetings with stakeholders. They ensure that the working relationship among all the departments involved is harmonious. They also guide their team members throughout the project.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from professional services project manager resumes include skills like "project management," "customer satisfaction," "resource management," and "customer support," whereas a project manager/scrum master is more likely to list skills in "sprint planning," "jira," "scrum meetings," and "agile scrum. "
Project managers/scrum master earn the highest salary when working in the media industry, where they receive an average salary of $99,469. Comparatively, professional services project managers have the highest earning potential in the technology industry, with an average salary of $105,482.Most project managers/scrum master achieve a higher degree level compared to professional services project managers. For example, they're 11.9% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Professional services project manager vs. Project management lead
A project management lead is in charge of overseeing all processes involved in the planning and delivery of projects in an organization. Their responsibilities typically revolve around coordinating departments and personnel involved in every project to ensure accuracy and timeliness, managing budget and expenditures, producing progress reports and presentations, assessing risks, and delivering optimal quality results. Furthermore, as a management lead, it is crucial to lead and encourage team members, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between professional services project managers and project management leads, there are some differences that are important to note. For one, a professional services project manager might have more use for skills like "resource management," "customer support," "pre sales," and "service delivery." Meanwhile, some responsibilities of project management leads require skills like "customer service," "portfolio," "plumbing," and "organizational change management. "
The energy industry tends to pay the highest salaries for project management leads, with average annual pay of $108,150. Comparatively, the highest professional services project manager annual salary comes from the technology industry.The average resume of project management leads showed that they earn similar levels of education compared to professional services project managers. So much so that theyacirc;euro;trade;re 4.4% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.9%.Types of professional services project manager
Updated January 8, 2025
