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Program administrator skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Anna Frank,

Jordan Levy Ph.D.

Below we've compiled a list of the most critical program administrator skills. We ranked the top skills for program administrators based on the percentage of resumes they appeared on. For example, 7.1% of program administrator resumes contained customer service as a skill. Continue reading to find out what skills a program administrator needs to be successful in the workplace.

15 program administrator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how program administrators use customer service:

Provided leadership through national forums that redesigned and implemented outstanding strategies, policies and procedures in customer service programs.
Provide high quality program administration and customer service by utilizing excellent administrative, customer service, and leadership skills.

2. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how program administrators use oversight:

Provided implementation and oversight of multiple tracking systems for safety regulation adherence, record maintenance, and internal and external interactions.
Provided oversight of five departments that counsel with family and students about admission and post residential services of military style program

3. Patients

Here's how program administrators use patients:

Assumed administrative responsibilities for the daily operation of a Partial Psychiatric Program for acutely ill adult and geriatric patients.
Developed and implemented administrative procedures for new mental health management unit providing day services to elderly patients.

4. Project Management

Here's how program administrators use project management:

Invested time in professional development classes to enhance project management and communication skills.
Provide Project Management across all platforms to ensure successful disaster recovery documentation.

5. PowerPoint

Here's how program administrators use powerpoint:

Developed needs assessments and PowerPoint presentations detailing program concepts, benefits and earned across-the-board praise for program quality.
Presented weekly lead-team PowerPoint presentation that concisely demonstrated trends for headcount and overtime for hourly and salaried employees.

6. Client Facing

Here's how program administrators use client facing:

Administered implementation and compliance of external client facing programs.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how program administrators use data entry:

Coordinated and updated Business Recovery Plans, Vendor approvals and responsible for Data Entry into PeopleSoft system.
Recorded daily and monthly data entry of participant participation for reasons of funding.

8. Program Management

Here's how program administrators use program management:

Prepared and distributed required standard performance and variance reports to cost account managers and Energy Engineering program management.
Organized and coordinated interactive activities relating to functional specialists including engineering, program management, and logistics.

9. Excellent Organizational

Here's how program administrators use excellent organizational:

Managed multiple and conflicting tasks requiring excellent organizational skills as well as ability to use diplomacy during difficult circumstances.
Recognized by senior management and staff for strong work ethic, excellent organizational skills, and outstanding communications abilities.

10. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how program administrators use human resources:

Partner with Human Resources to decide on ultimate corrective action and countermeasures for compliance investigations.
Maintained accounting and human resources databases.

11. Excellent Interpersonal

Here's how program administrators use excellent interpersonal:

Provided quality customer service; displayed excellent interpersonal skills.
Position required excellent interpersonal skills and the ability to execute effectively on multiple simultaneous responsibilities.

13. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how program administrators use mental health:

Developed training curriculum and conducted training modules for Correctional staff on mental health assessment and treatment procedures Statewide.
Administer high volume referral and intake processes for nationally accredited mental health and educational service provider.

14. Program Policies

Here's how program administrators use program policies:

Functioned as consultant to management and worked closely with all constituents in developing and evaluating program policies and procedures.
Work collaboratively with Program Director to create and clarify program policies and procedures for establishment of program manual.

15. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how program administrators use management system:

Coordinate outreach and educational programming, implement and design management systems and processes, establish service and client care protocols
Collaborated with Northrup Grumman to develop additional capability for Kentucky Offender Management System and proficient in MS Office.

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What skills help Program Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on program administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What program administrator skills would you recommend for someone trying to advance their career?

Jordan Levy Ph.D.

Associate Professor of Anthropology, Pacific Lutheran University

Some students enter college having taken a "gap year" between high school and university. Any kind of volunteer or work experience that further develops their interpersonal communication skills is beneficial for the range of discussion and small group work that university-level classes require. Some students do service projects in other countries, which is great because they also gain international experiences that contribute to their overall formation as informed global citizens. These experiences can then tell what kinds of classes they take in university and can remain a source of inspiration for what careers they pursue.

What type of skills will young program administrators need?

Jamelyn Tobery-Nystrom

Coordinator of M.Ed. Special Education, Frostburg State University

Special education needs are wide and varying, depending on position and state/jurisdiction needs. In general, knowledge and experience in the Autism Spectrum is a high need area. Knowledge and skills in behavioral/mental health are also in demand. Indeed, due to the COVID-19 pandemic, the ability to adapt instruction online is a new skill area for special education teachers.

What technical skills for a program administrator stand out to employers?

Meaghan Goodman Ph.D.

Program Director & Assistant Professor, Maryville University

Speech-Language Pathologists help people improve their speech, language, swallowing, hearing, and other communication abilities. The goal of our profession is ultimately to help people effectively communicate and improve quality of life. Therefore, the skills that standout to employers are Speech-Language Pathologists who
-Like to think critically and problem solve,
-Are passionate about the field and demonstrate a desire to continually learn more,
-Are dedicated to serving people and helping them live their best lives,
-And those who possess strong advocacy skills!

What soft skills should all program administrators possess?

Todd Terry

Department Chair, Management, Davenport University

Graduates as they prepare to enter the workforce should pay particular attention to their ability to communicate with coworkers. This communication could happen through face-to-face interactions, remote meetings with the aid of technology for example, meeting by computer software, written communication through instant messaging, or emails. Also, part of communicating is being a good listener.
Graduates should have good critical thinking skills. They will need to be adaptive and able to analyze data to make good informed decisions.
In today's work environment, working on teams is a regular function. Therefore, employers are looking for the candidate who can professionally interact with other team members, have a positive attitude and a good work ethic.

Do you want to know more?

List of program administrator skills to add to your resume

The most important skills for a program administrator resume and required skills for a program administrator to have include:

Customer Service
Oversight
Patients
Project Management
PowerPoint
Client Facing
Data Entry
Program Management
Excellent Organizational
Human Resources
Excellent Interpersonal
Social Work
Mental Health
Program Policies
Management System
Data Collection
Technical Assistance

Data Analysis
Financial Reports
Medical Education
Medicaid
Professional Development
Payroll
Program Development
Travel Arrangements
Training Programs
Administrative Tasks
Event Planning
SharePoint
Program Directors
Administrative Functions
ACGME
Program Budget
Developmental Disabilities

Educational Programs
HIPAA
Office Equipment
Federal Regulations
Meeting Minutes
Service Delivery
Expense Reports
Financial Management
DOD
State Regulations
Strategic Plan
Training Materials
Grants Management
Healthcare Administration
Community Organizations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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