Q2ebanking jobs in Austin, TX - 77 jobs

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team:** Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth. **About the Role:** The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. **Key Responsibilities:** + Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth. + Attend industry events, trade shows, and conferences relevant to your customer base. + Proactively develop, utilize, and maintain a deep understanding of the customer's industry. + Advise, consult, and support customers on best and next practices in the utilization and expansion of services. + Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts. + Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account. + Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships. + Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions. + Share new product offers and innovations during business reviews to drive sales. + Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams. + Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline. **Basic Qualifications:** + At least 8 years of experience driving full cycle sales management process + Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles. + Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota. + Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP **Preferred Qualifications:** + Proven track record of building and growing customer relationships in an Enterprise territory. + Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account. + Strong consultative selling skills with the ability to understand customer/prospect business requirements. + Excellent communication and presentation skills. + Ability to work collaboratively with internal stakeholders and leverage executive relationships. + Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology + Superior negotiation, written and verbal communication skills + Up to 50% travel **Equal Opportunity Employer: ** UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** . UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Devising and reporting on integration development plans and strategies. Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. Developing asynchronous messaging architectures, rule-based systems, and network architectures. Coordinating activities with other developers to ensure that integration projects are completed on time. Formulating strategies and designing architectures for systems integrations. Ensuring that best practices in integration processes are followed by the organization. Act as an SME to solve complex user issues related to Integrations solutions. Checking and correcting conflicts in data configurations and overlaps. Maintaining the integrity and smooth functioning of the company's integration architecture. Analyzing and improving current system integrations and migration strategies. Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: At least 8 years of configuration/development experience for complex, highly capable, integration technologies Maintain at least 2 ServiceNow mainline CIS certifications Maintain ServiceNow Certified Application Developer (CAD) certification Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies Act as a technical lead on any engagement Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) Strong Javascript skills with practical experience Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms. Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies Connect chat, agent chat, and virtual agent configuration and design experience Experience with Self Hosted implementations and/or Domain Separation is a plus Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment Proven team builder with the ability to mentor and develop talent Analytical and problem-solving abilities A keen eye for detail and the ability to spot and fix errors in complex code Ability to perform tasks independently · Good presentation and report-writing skills · Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **The Team** The App Engine team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. **The Role** The Senior Business Process Consultant, App Engine is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products - all with the goal of accelerating and driving customer business outcomes. **What you get to do in this role:** + Be the process expert in custom application development using ServiceNow App Engine and Platform products. + Advise customers on custom application development practices and scaling applications development. + Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders + Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality. + Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral + Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution + Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them + Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources + Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement + Promote continuous improvement practices for delivery/engagement materials + Support presales activities when required + Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request + Up to 30% travel annually, driven by customer needs and internal meetings **In order to be successful in this role, we need someone who has:** + ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD, CIS-ITSM). + At least EIGHT years of application consulting experience with previous roles in Business Analyst and/or System Architect. + Strong understanding of application platform such as Pegasystems, Appian, Mendix, and Outsystems. + Deep experience in deciphering and converting complex and ambiguous business requirements into user stories. + Ability to influence and consult strategies and tactics in different levels across an organization, from business executives to technologists. + Excellent facilitation skills using technologies (Miro, PowerPoint) and techniques. FD21 **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. About the Role: The Enterprise Account Executive will focus on selling into the Enterprise space on the Retail & Hospitality Team. A successful candidate will use consultative selling skills to understand prospect business requirements and recommend the best UKG software solutions to meet their objectives. You will be responsible for net-new logo sales in our Retail & Hospitality West Enterprise business segment (2,500 to 25,000 ees). In this role, the AE will own a few of UKG's prominent and strategic client accounts, however this is a true Hunter role. **Core Responsibilities:** Drive Enterprise-Level Growth - Drive significant revenue generation and account expansion initiatives, focusing on million-dollar+ contracts and long-term partnerships across UKG, customers, and partners. - Continuously bring ideas to the table and communicate them to leadership. - Position all offerings in accounts to drive maximum revenue. - Forecasting, key tasks and account notes updated daily. Strategic Client Relationship Management - Foster and maintain executive-level relationships with C-suite and senior decision-makers in all accounts, leveraging your enterprise selling experience to act as a trusted advisor. - Conduct onsite executive business reviews in all assigned accounts, coordinated by the Enterprise Account Executive, bringing key stakeholders from UKG to the table. - Coordinate all account communication, both internally and externally. Advanced Sales Strategy Execution - Utilize your extensive sales expertise to craft and implement sophisticated sales strategies for all prospects, addressing industry-specific challenges and opportunities to drive demand and close net new customers to UKG. **About You:** **Basic Qualifications:** - 5-7+ years of proven success selling cloud/SaaS solutions to C-level executives. HRMS/Global Payroll experience is a strong plus. - Consistently exceed a $2 Million+ quota. - 5+ years of experience selling complex deals over $1M in ARR managing sales cycle over 12+ months. **Preferred Qualifications:** - Demonstrated experience building a territory and pipeline from scratch. - Consistently execute a thoughtful, strategic sales process, including internal business partners and executive engagement. - BA/BS or equivalent (MBA a plus) - Superior negotiation, written and verbal communication skills. **Travel Requirement:** - Up to 50% **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The pay range for this position is $140,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team ** The Enterprise Solutions & Experience (ESE) organization, led by our CIO, drives UKG's enterprise transformation. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative delivers measurable business outcomes. Value Realization Leaders (VRLs) are embedded within this team to orchestrate strategy, execution, and adoption across ESE, focusing on realized business value. **About the Role ** We are seeking a highly motivated Value Realization Leader to join our ESE team. In this pivotal role, you will ensure that every initiative delivers tangible business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead cross-functional teams, manage the lifecycle of value delivery, and serve as a trusted advisor to executives and initiative sponsors. **Responsibilities :** Strategy Execution & Alignment - Translate enterprise and ESE product strategies into executable, outcome-focused roadmaps tied to business objectives. - Connect projects and initiatives to the company's overarching strategy and align cross-functional teams on priorities, trade-offs, and dependencies. - Partner with business and ESE product leaders to define clear value targets and success measures for every initiative. Value Realization & Impact Tracking - Manage the entire lifecycle of value delivery for projects and programs, from ideation to post-delivery evaluation. - Establish KPIs linked to business outcomes (revenue, cost, customer experience). - Track realized value post-launch and drive accountability for sustained results. - Continuously improve delivery velocity, adoption, and return on investment. Orchestration & Execution Excellence - Oversee the entire project and program portfolio, ensuring resources are allocated to initiatives that provide the greatest value. - Coordinate across ESE product, engineering, and business functions to ensure cohesive execution. - Anticipate delivery risks, surface decisions, and remove blockers proactively. - Maintain agility through iteration, feedback loops, and continuous improvement. Advisory & Influence - Serve as a trusted advisor to executives and initiative sponsors. - Apply structured problem-solving and consulting-style frameworks to shape decisions and outcomes. - Communicate progress through business storytelling and outcome-based narratives. Change Leadership & Talent Development - Lead organizational adoption of new capabilities and processes. - Shape mindsets and behaviors to sustain impact beyond project completion. - Coach and mentor teams to build outcome orientation and business fluency **About You** **Basic Qualifications : ** - Bachelor's degree in Business, Engineering, Computer Science, or a related field. - 8+ years of experience in program management, strategy execution, or transformation leadership roles. - Proven track record delivering measurable business outcomes in cross-functional environments. - Strong business and technical fluency; able to navigate both executive discussions and delivery details. - Proven experience delivering enterprise business applications (ERP - D365, CRM - Salesforce, EDW, Data & Analytics, HRIS, financial systems) initiatives. - Experience in product-led or technology-driven organizations preferred. - Consulting or advisory background a strong plus. **Preferred Qualifications:** - Master's degree in Computer Science, Engineering, or a related field. - Experience with large-scale system architecture and Lean Portfolio Management. - Strong understanding of Agile practices (SAFe, Scrum, LPM, DevOps). - Familiarity with delivering digital employee experience initiatives (collaboration tools, infrastructure, cloud migration, endpoint management). - Certification such as PMP, PgMP, PMI-ACP, CSM, or LPM. - Experience with JIRA, PowerBI, DevOps and ServiceNow SPM tools. - Agile coach experience a plus. **Core Competencies:** - Value Orientation | Strategic Alignment | Business Acumen - Technical / Product Literacy | Problem Solving | Agility - Stakeholder Influence | Change Leadership | Talent Development - Driver of Results and Self Driven **Success Measures:** - % of initiatives meeting or exceeding business value targets - Time-to-value reduction across key programs - Adoption and utilization rates of delivered solutions - Executive stakeholder satisfaction and confidence - Demonstrated uplift in team maturity and delivery culture **Travel Requirement:** 15% Travel This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $115,100 to $155,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. The Sr. Manager of Customer Success will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Customer Success Executives (CSEs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow's Customer Success Clients. The Sr. Manager will develop senior executive relationships across the portfolio of accounts as well as with ServiceNow sales and partner leadership. The overriding objective for the Sr. Manager will be to drive Customer Outcomes at these managed accounts leading to client's product adoption, renewals, and expansion of ServiceNow offerings with the account. + Lead/contribute to business planning for their respective CS vertical / sub-vertical aligned with the company's overall strategic direction + Manage/oversee the operational aspects of the CS portfolio delivering high customer satisfaction metrics, Quality Assurance, and profitability for the portfolio of accounts + Manage and grow a team of SAs, PAs and CSMs, responsible for inspiring, growing, guiding, and mentoring your team + Develop strong executive relationships with senior level customer leaders, sales leaders, and ecosystem partners + Support customer success pre-sales activities in collaboration with our commercial teams + Drive a high rate of CS renewals and upsells within the portfolio of accounts + Contribute thought leadership to customer success methodology and innovation with emphasis on industry specific IP for Professional Service customers **Qualifications** Industry Expertise + Familiarity with healthcare and/or life sciences ecosystem, including payer, provider, and/or pharmaceutical/life sciences workflows. + Familiarity with regulatory environments (e.g., HIPAA, FDA, GxP) and their impact on technology adoption. Customer Success Leadership + 5+ years of experience in customer success, account management, or client services, with at least 3 years in a leadership or people management role. + Strong track record of improving customer retention, product adoption, and satisfaction. + Skilled in developing and scaling customer success frameworks (QBRs, success plans, renewals, Downsell mitigation and upsell motions). Strategic & Operational Acumen + Ability to translate customer goals into measurable outcomes aligned with product capabilities and business value. + Comfortable with data-driven decision-making, including usage data, customer health scores, and KPIs. + Experience collaborating cross-functionally with sales, product, marketing, and support teams. Relationship Management + Proven ability to build trusted advisor relationships with senior stakeholders (e.g., CIOs, CMIOs, R&D leaders). + Skilled at managing complex customer environments with multiple stakeholders and competing priorities. + Strong executive presence and communication skills for internal and external engagements. Technical Aptitude + Familiarity with cloud platforms (e.g., ServiceNow, Salesforce, AWS) and their role in healthcare/life sciences transformation. + Ability to understand technical workflows and communicate value to both technical and non-technical audiences. Change & Transformation Mindset + Experience supporting customers through digital transformation or large-scale implementations. + Comfort navigating change management and driving adoption in regulated, risk-averse environments. **Qualifications** Industry Expertise + Familiarity with healthcare and/or life sciences ecosystem, including payer, provider, and/or pharmaceutical/life sciences workflows. + Familiarity with regulatory environments (e.g., HIPAA, FDA, GxP) and their impact on technology adoption. Customer Success Leadership + 5+ years of experience in customer success, account management, or client services, with at least 3 years in a leadership or people management role. + Strong track record of improving customer retention, product adoption, and satisfaction. + Skilled in developing and scaling customer success frameworks (QBRs, success plans, renewals, Downsell mitigation and upsell motions). Strategic & Operational Acumen + Ability to translate customer goals into measurable outcomes aligned with product capabilities and business value. + Comfortable with data-driven decision-making, including usage data, customer health scores, and KPIs. + Experience collaborating cross-functionally with sales, product, marketing, and support teams. Relationship Management + Proven ability to build trusted advisor relationships with senior stakeholders (e.g., CIOs, CMIOs, R&D leaders). + Skilled at managing complex customer environments with multiple stakeholders and competing priorities. + Strong executive presence and communication skills for internal and external engagements. Technical Aptitude + Familiarity with cloud platforms (e.g., ServiceNow, Salesforce, AWS) and their role in healthcare/life sciences transformation. + Ability to understand technical workflows and communicate value to both technical and non-technical audiences. Change & Transformation Mindset + Experience supporting customers through digital transformation or large-scale implementations. + Comfort navigating change management and driving adoption in regulated, risk-averse environments. **Work Personas** We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (************************************************************************************************************************************* . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. **Equal Opportunity Employer** ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. **Accommodations** We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. **Export Control Regulations** For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Why UKG** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Role** As a Senior Principal Data Engineer within the Enterprise Data & Analytics Office, you will lead the design, evolution, and operational excellence of Nexus, UKG's unified, GCP-based data platform, enabling analytics, AI, and enterprise decision-making at scale. You will translate architectural vision into reliable, scalable, cost-efficient data systems, lead platform modernization efforts, and set the engineering bar for data ingestion, transformation, and operational analytics across UKG. **Key Responsibilities:** Enterprise Data Engineering Leadership - Drive the implementation of standardized medallion architecture (Bronze-Silver-Gold) across all domains. - Establish and enforce engineering patterns for batch, streaming, CDC, and event-driven pipelines. - Drive design patterns for Fact and Dimension modeling, data mesh, and change data capture (CDC). Platform & Pipeline Excellence - Design and evolve scalable data pipelines using GCP-native services (BigQuery, GCS, Composer, Pub/Sub, Dataflow) and Databricks (Delta Lake, DLT). - Ensure platform reliability, performance, and scalability for petabyte-scale analytics workloads. - Lead engineering decisions around partitioning, clustering, query optimization, and cost controls (FinOps). - Own observability standards (freshness, SLAs, error handling, monitoring). Engineering Standards, Quality & Governance - Define and enforce engineering standards for data quality, testing, CI/CD, and production readiness. - Implement automated data quality frameworks, lineage, and metadata integration in partnership with Data Governance and Architecture teams. - Ensure all pipelines meet SOX, security, and auditability requirements. - Partner with Architects to ensure engineering implementations align to enterprise reference architectures. Cross-Functional Delivery & Influence - Partner with Product Managers, Product Owners, Architects, and Analytics leaders to deliver high-impact data capabilities. - Act as the technical escalation point for complex production issues and platform risks. - Influence roadmap decisions by balancing technical feasibility, delivery velocity, and long-term sustainability. - Support ESE Agile delivery by enabling architecture runway and reducing technical blockers. Mentorship & Organizational Impact - Mentor Principal, Senior, and Mid-level Data Engineers, raising the overall engineering maturity of the organization. - Lead by example through design reviews, code reviews, and engineering forums. - Build reusable frameworks, libraries, and accelerators that scale engineering productivity. - Foster a culture of ownership, quality, and continuous improvement. **Basic Qualifications:** - 15+ years of experience in data engineering, data platforms, or large-scale analytics systems. - Proven leadership delivering enterprise-scale data platforms and migrations. - Deep hands-on experience large (Petabyte) scale operating data platforms . Technical Expertise - GCP (required): BigQuery, GCS, Cloud Composer, Pub/Sub, Dataflow, Dataform, Dataproc, Dataplex - Databricks: Delta Lake, Delta Live Tables, Spark, Unity Catalog - Strong proficiency in Python, SQL, Spark, and distributed systems - Expertise in data modeling, ELT patterns, CDC, and streaming architectures - Experience supporting AI/ML pipelines, feature stores, and analytics consumption - Strong understanding of Dimensional Modeling, ELT and modern data lakehouse patterns. Leadership & Collaboration - Proven ability to influence without authority across engineering, product, and architecture teams. - Strong communication skills with both technical and executive audiences. - Track record of mentoring senior engineers and leading complex initiatives. **Preferred Qualifications:** - Experience modernizing legacy warehouses and ETL platforms. - Familiarity with Data Mesh execution and domain-aligned data products. - Experience implementing FinOps practices for analytics platforms. - Exposure to AI/ML enablement, feature engineering, or agent-driven analytics. - Google Cloud certifications (Data Engineer, Architect) preferred **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $184,300.00 to $230,000 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements. Participate in workshops with customers to assess current processes and establish future-state processes. Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices. Provide oversight and unit testing of code developed by partner or customer employees. Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes. Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution. Provide feedback to product development to improve the product based on experiences gained with customers. Maintain skills / certifications on for . Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years experience as part of a professional services organization; or equivalent education/experience Ability to travel up to 50% Industry domain expertise in Creative with comfort running projects independently Success driving complex issues through analysis and resolution Experience working collaboratively ServiceNow certifications in aligned workflow FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Our company:** At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers and our customers' customers to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What You Will Do:** As the VP/GM Products Core Platform and AI, you will serve as a strategic and customer-facing leader who drives the vision, execution, and growth of Teradata's cloud and knowledge platform portfolio. Acting as a "mini-CEO," you will operate with end-to-end accountability across strategy, pricing, partnerships, and product ecosystem management. You will engage directly with market buyers and enterprise customers to translate buyer needs into product outcomes, ensuring Teradata drives business success and growth in a market that remains competitive with data and AI platforms such as Databricks, Google BigQuery, Oracle, and Microsoft. You will balance strategic foresight with operational rigor-building scalable product roadmaps while delivering measurable results in-market. This includes guiding pricing strategy, shaping ecosystem and partnership initiatives, and ensuring product-market fit through continuous customer feedback and competitive analysis. You will also help shape and influence Teradata's AI-driven future, identifying opportunities where innovation and execution can accelerate value creation. In addition to leading product management, you will serve as General Manager for Teradata's core business, enabling field teams and driving annual recurring revenue (ARR). You will define and execute strategy for Teradata's Core and AI business, including build/buy/partner decisions, and lead the operationalization of packaging, pricing, and ecosystem strategies. **Who You Will Work With:** You will report directly to the EVP & Chief Product Officer and serve as a key member of the Product Leadership Team. In this role, you will collaborate closely across the organization to align product execution with corporate strategy. + **Engineering & AI:** Partner with engineering leadership to define technical priorities and ensure products deliver customer value at scale. + **Go-to-Market (GTM):** Work with sales, marketing, and customer success to align product vision with commercial execution and market adoption. + **Product Strategy & Pricing:** Lead efforts with pricing, portfolio strategy, and ecosystem/partnership teams to strengthen competitive positioning. + **Executive Leadership:** Operate with a general manager mindset, managing investments, influencing budget allocations, and reporting business outcomes to the C-suite and Board. You will also engage externally with enterprise customers, partners, and industry influencers, representing Teradata as a thought leader in cloud data platforms, analytics, and AI. **What Makes You a Qualified Candidate:** + Hands-on experience developing agentic AI systems and successfully bringing agent-driven solutions from concept to market. + 10+ years of progressive experience in technology leadership, including at least 10 years in product management of data platforms, analytics, or adjacent enterprise technologies. + Proven track record leading global product management organizations in complex B2B environments. + Deep technical knowledge of cloud databases, analytics platforms, and AI/ML ecosystems. + Experience engaging directly with enterprise customers, including in technical and business-level discussions. + Successful history of competing against or partnering with companies such as Databricks, Google BigQuery, Oracle, Microsoft, or similar. + Demonstrated success developing pricing strategies, ecosystem partnerships, and GTM enablement. + Strong financial and operational acumen, with experience managing budgets, trade-offs, and phased investment models. + Ability to operate with independence and accountability, driving outcomes in high-growth and rapidly evolving markets. **What You Will Bring:** + **Visionary Thinking** : Ability to anticipate market shifts, identify opportunities, and set a bold strategic agenda. + Customer-Centricity: Passion for understanding enterprise customer needs and shaping products that drive measurable business outcomes. + **Leadership Excellence:** Inspirational leadership that develops, scales, and retains top product management talent. + **Operational Discipline:** Ability to move from vision to execution, delivering results with urgency, detail, and precision. + **Partnership Orientation:** Experience building and managing strategic partnerships across ecosystems and alliances. + **Resilience & Adaptability:** Comfort navigating ambiguity and change, thriving in fast-moving environments. + **Collaborative Influence:** High EQ, trusted cross-functional partner, and skilled communicator at executive and board levels. + **Innovation Mindset:** Courage to take risks, explore new ideas, and drive transformative change across products and markets. + **Technologist:** Deeply technical with the ability to influence industry direction and collaborate effectively with product, engineering, and sales. + **Business Acumen:** Strong understanding of business dynamics and customer relationships, with a proven ability to build and expand strategic engagements. **Why we think you will love Teradata:** We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are. \#LI-CP2 Teradata is proud to be an equal opportunity employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from all backgrounds to apply and join our team, bringing their unique perspectives and experiences to help us innovate and grow. Pay Rate: *********** - *********** - 395100.0000 Annually Starting pay for the successful applicant will depend on geographic location, internal equity, job-related knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. All other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are also eligible to participate in the Company's comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: **************************************************

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **Join Our Winning Team as a Business Development Representative!** Are you looking to channel your competitive spirit and teamwork skills into a thriving career? Our Business Development Representative (BDR) role offers the perfect arena for you to excel and make a significant impact while gaining the skills to launch a career in sales! **About the Team:** Our BDRs play a crucial role in our customer journey. Just like in sports, teamwork is key, and you'll be collaborating closely with our Field Sales teams to identify and create new business opportunities. This hybrid office-based role offers the flexibility you need while being part of a dynamic and supportive team. **Your Mission:** + **Territory trailblazer:** Craft and prioritize target account lists within your territory, collaborating with field sales executives and management to make your mark. + **Revenue Rockstar:** Use your prospecting prowess to generate revenue through dynamic outbound calling and lead generation. + **Product Guru:** Dive deep into UKG products and solutions, sparking interest and showcasing the value of our offerings to propel the sales cycle forward. + **Sales Partner:** Team up with field sales to champion UKG's initiatives, enhancing customer and prospect knowledge of our cutting-edge products, programs, and services. + **Insightful Innovator:** Employ expert probing skills to expand contacts and uncover new product needs, boosting revenue and partnering with field sales. + **Communication Maverick:** Hit your metrics with impactful outbound calls and targeted emails, increasing live conversations and driving success. + **Pipeline Accelerator:** Provide top-notch lead information to the field sales team, accelerating account progression and sales pipeline growth. **We are open to considering candidates with varying levels of experience. The final title and level will be determined based on the selected candidate's qualifications, experience, and overall fit for the role. **About You:** **Basic Qualifications:** + Bachelor's degree in Sales **OR** Bachelor's degree in any field **with 6+ months of relevant experience** (such as sales, prospecting, or customer engagement) **OR** **1+ year of experience** in a Business Development Representative (BDR), Sales Development Representative (SDR), Sales, Prospecting, or customer-facing role + Motivated and self-starter with a passion for business development, prospecting, sales, and/or marketing + Excellent verbal and written communication skills, with the ability to convey complex information to diverse audiences. + Able to work in an assigned UKG office three days a week: Lowell, MA, Weston, FL or Atlanta, GA OR work in an assigned location: Chicago IL, Austin TX or Denver CO **Preferred Qualifications:** + Excitement around the enterprise software industry, particularly HCM or Workforce Management. + Familiarity or certification in a common sales methodology (e.g., Sandler, Holden, AAISP). + Proficiency in using CRM tools like Salesforce.com. **Why You'll Love It:** + **Competitive Edge:** Use your competitive mindset to thrive in a fast-paced, results-driven environment. + **Team Success:** Be part of a supportive team that values collaboration and celebrates achievements. + **Career Growth:** Enjoy opportunities for professional development and advancement within the company. + **Dynamic Environment:** Experience the excitement of a role where every day brings new challenges and opportunities. Bring your drive and passion for success to our team and help us redefine the future of business development. Apply today and start your journey with us! **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ******************. The pay range for this position is $55,000- 89,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. Job Summary We are seeking a strategic and results-driven Business Applications Analyst to drive and manage cross-functional transformation initiatives that align with our company's strategic objectives. This role requires a dynamic leader with a proven ability to transform business processes and functions through effective cross-functional teaming, rigorous program management, and exceptional communication. The ideal candidate will serve as a thought leader and change agent, driving innovation and operational excellence across the enterprise. Key Responsibilities - Thought Leadership: Recommend creative and innovative solutions to strategic business problems leveraging industry best practices and insights from the analysis of internal and external data. - Operational Improvements: Identify inefficiencies and lead efforts to streamline operations and improve productivity. - Strategic Initiative Execution: Partner with Business Leads to support the planning, execution, and delivery of enterprise-wide transformation initiatives, ensuring alignment with strategic goals. - Cross-Functional Collaboration: Lead teams across departments (e.g., Sales, Finance, Operations, Product, Technology) to ensure seamless integration and execution of transformation efforts. - Program Management: Create project plans, manage timelines, budgets, risks, and resources, and ensure successful delivery of transformation projects. - Change Management: Design and implement change management strategies to support adoption and sustainability of new processes and technologies. - Stakeholder Engagement: Communicate effectively with stakeholders at all levels to ensure transparency, alignment, and buy-in. - Performance Monitoring: Track metrics that will monitor the success of transformation initiatives; adjust strategies based on performance data. - Communication & Reporting: Prepare and deliver clear, concise updates to stakeholders and leadership. Create visualizations and presentations to communicate project status, risks, and recommendations. Qualifications - 10+ years of experience in program management, business transformation, or strategic operations. - Proven track record for partnering with cross-functional teams and delivering significant business impact (e.g., Finance, Sales, Operations, Product Development, Customer Experience, Customer Success or Cloud), with a strong understanding of their KPIs and operational models. - Exceptional organizational, analytical, and problem-solving skills. - Strong interpersonal and communication skills, with the ability to influence and lead cross-functional teams. - Project Management certification (e.g., PMP, Agile, Lean Six Sigma) strongly preferred. - Experience with enterprise project management tools (e.g., Asana, MS Project, Smartsheet). Service Now SPM a plus. Success Metrics - Measurable improvements in operational efficiency, customer satisfaction, and profitability. - Positive stakeholder feedback and high adoption rates of new processes or systems. - Timely and on-budget delivery of transformation projects. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $145,600.00 to $200,000.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Role Overview The Partner Business Development - AI (Global Partners) role is an individual contributor position dedicated to working with ServiceNow's most strategic global partners. This role focuses on helping these partners adapt their business strategies and reference architectures to incorporate ServiceNow's AI platform as a core pillar for business transformation. By guiding the Global Partners to invest in and adopt AI capabilities, this role will accelerate joint business outcomes, expand market relevance, and deliver measurable results through joint pipeline and customer design wins. The Partner Business Developer will work cross-functionally across ServiceNow's Global Partners, sales, and solution specialist teams to ensure top partners are enabled, activated, and delivering outcomes that align with ServiceNow's AI-led growth strategy. The Global Partners include Accenture, Deloitte, KPMG, EY, IBM, DXC, Kyndryl, BCG, Kearney, Capgemini, Fujitsu, NTT, Cognizant, HCL, Infosys, Tech M, TCS, and Wipro. What You Get to Do in this Role * Global Partner Engagement & Penetration: Build and maintain strong relationships with ServiceNow's Global Partners, focusing on AI practice expansion and adoption. * Strategic Influence: Guide partners in adapting their global business strategies and reference architectures to prioritize ServiceNow AI as a driver of customer value and partner growth. * Business Development & Pipeline Creation: Lead global business development initiatives to drive joint AI pipeline creation with measurable business outcomes. Collaborate with AI GTM, regional partner teams, and global account leaders to accelerate deal execution and early customer wins. * Joint Go-to-Market & Global Execution: Coordinate with global and regional marketing, sales, and operations teams to deliver campaigns, enablement sessions, and co-selling programs. Ensure AI is embedded as a strategic component of partner offerings and solution reference architectures. * Customer Design Wins: Drive joint execution with top partners and global sales teams to secure design wins and customer adoption that validate AI investment. * Awareness & Activation: Provide partners with the tools, training, and resources required to integrate AI into their business models and GTM plays. * Thought Leadership: Represent ServiceNow and its partners in joint industry events, executive forums, and go-to-market activities as leaders in AI-driven transformation. * Market & Partner Insights: Share global partner and market insights with ServiceNow to inform AI strategy, enablement priorities, and product positioning. Qualifications Qualifications * 7+ years' experience in partner business development, channel sales, or enterprise software sales in a global context. * Proven ability to engage with large, complex, multi-national partners to influence business strategy and investment decisions. * Strong knowledge of the AI ecosystem and platform adoption, with experience guiding partners to integrate AI into reference architectures. * Demonstrated success in building joint pipeline and supporting closure of deals with global partners. * Experience working with the Global Partner organizations and influencing across diverse regions and business cultures. * Excellent collaboration skills, with proven ability to work across global sales, marketing, and partner organizations. * Strong communication, negotiation, and executive engagement skills with a track record of influencing C-level leaders. * Results-driven mindset with measurable success in driving pipeline and revenue growth through partner ecosystems. * Fluency in English required; additional languages are a plus. Success Measures * Number of Global Partners who adapt their business strategies and reference architectures to include ServiceNow's AI platform. * Growth in AI-focused sourced pipeline and successful closure of deals across top partners. * Documented customer design wins with top partners that validate the value of ServiceNow's AI solutions. * Expansion of AI adoption across the practices and go-to-market motions of the Global Partners. * Market recognition of ServiceNow and its top partners as leaders in AI-enabled digital transformatio Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. We're looking for a Presales Solution Consultant - Leave Specialist with a background in leave administration and a strong understanding of U.S. federal, state, and local leave policies. This role is ideal for someone ready to step beyond back-office operations and become a trusted advisor to customers-helping organizations transform the way they manage leave. **About the Role** As a Presales Solution Consultant, you'll play a key role in positioning UKG's market-leading Leave and Absence Management solutions. Partnering with our Sales team, you'll bring subject-matter expertise, demonstrate our solutions, and shape conversations with HR and compliance leaders across industries. This is a great opportunity for experienced HR/leave professionals to leverage their domain knowledge in a strategic, customer-facing role-while contributing to a best-in-class HCM platform. What You'll Do Customer Engagement & Sales Strategy - Collaborate with Account Executives to drive opportunities and deliver tailored product demonstrations for HR, benefits, and compliance stakeholders. - Serve as a trusted leave expert, aligning UKG's solutions with each customer's unique regulatory, operational, and policy-driven needs. - Lead discovery sessions to uncover business requirements and craft consultative responses to challenges around FMLA, State, Local, and company specific leave policies. - Contribute to RFP/RFI responses and support sales cycles through product expertise and storytelling. Solution Expertise & Pre-Sales Enablement - Showcase how UKG Leave solutions simplify the administration of multi-jurisdictional leave programs and improve compliance through automation and integration. - Highlight UKG's ability to handle complex use cases including intermittent leave, return-to-work workflows, and policy exceptions. - Stay informed about evolving state and federal leave legislation to reinforce UKG's value as a compliance partner. Cross-Functional Collaboration - Work closely with Product Management and Marketing to provide feedback and ensure leave messaging reflects the latest capabilities and market needs. - Educate and support internal sales teams with enablement content, demos, and product updates. - Act as a customer advocate internally, helping shape the future of UKG's leave solutions. What You Bring **Basic Qualifications** - 5+ years of experience in U.S.-based leave administration, with deep understanding of FMLA, state-specific leave laws, and internal policy application. - Passion for helping organizations improve processes through HR technology. - Strong presentation and communication skills-comfortable engaging executives and HR practitioners alike. - Experience working with HCM, payroll, or leave management systems. - Ability to work cross-functionally in a fast-paced, collaborative environment. Preferred Qualifications - Experience in a presales, solution consultant, or implementation role (a plus-but not required). - HR certification (e.g., SHRM-CP, PHR) or leave compliance training. - Prior UKG product experience or familiarity with UKG Pro, UKG Ready, or Dimensions is a plus. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $102,300.00 to $147,050.00, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team ** The Enterprise Solutions & Experience (ESE) organization, led by our CIO, drives UKG's enterprise transformation. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative delivers measurable business outcomes. Value Realization Leaders (VRLs) are embedded within this team to orchestrate strategy, execution, and adoption across ESE, focusing on realized business value. **About the Role ** We are seeking a highly motivated Value Realization Leader to join our ESE team. In this pivotal role, you will ensure that every initiative delivers tangible business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead cross-functional teams, manage the lifecycle of value delivery, and serve as a trusted advisor to executives and initiative sponsors. **Responsibilities:** Strategy Execution & Alignment - Develop and drive the translation of enterprise and ESE product strategies into executable, outcome-driven plans that shape and influence business direction. - Lead strategic alignment across functions by ensuring initiatives and programs reinforce enterprise priorities, proactively managing trade-offs, and optimizing portfolio-level interdependencies. - Partner with senior business and product leaders to set enterprise-wide value realization targets and define success measures that guide investment and execution decisions. Value Realization & Impact Tracking - Manage the entire life cycle of value delivery for projects and programs, from ideation to post-delivery evaluation. - Establish KPIs linked to business outcomes (revenue, cost, customer experience). - Track realized value post-launch and drive accountability for sustained results. - Continuously improve delivery velocity, adoption, and return on investment. Orchestration & Execution Excellence - Oversee the entire project and program portfolio, ensuring resources are allocated to initiatives that provide the greatest value. - Coordinate across ESE product, engineering, and business functions to ensure cohesive execution. - Anticipate delivery risks, surface decisions, and remove blockers proactively. - Maintain agility through iteration, feedback loops, and continuous improvement. Advisory & Influence - Serve as a trusted advisor to executives and initiative sponsors. - Apply structured problem-solving and consulting-style frameworks to shape decisions and outcomes. - Communicate progress through business storytelling and outcome-based narratives Change Leadership & Talent Development - Lead organizational adoption of new capabilities and processes. - Shape mindsets and behaviors to sustain impact beyond project completion. - Coach and mentor teams to build outcome orientation and business fluency. **About You** **Basic Qualifications:** - Bachelor's degree in Business, Engineering, Computer Science, or a related field. - 12+ years of experience in program management, strategy execution, or transformation leadership roles. - Proven track record delivering measurable business outcomes in cross-functional environments. - Strong business and technical fluency; able to navigate both executive discussions and delivery details. - Proven experience delivering enterprise business applications (ERP - D365, CRM - Salesforce, EDW, Data & Analytics, HRIS, financial systems) and digital employee experience initiatives (collaboration tools, infrastructure, cloud migration, endpoint management) initiatives - Experience in product-led or technology-driven organizations preferred. - Consulting or advisory background a strong plus. **Preferred Qualifications:** - Master's degree in Computer Science, Engineering, or a related field - Experience with large-scale system architecture and Lean Portfolio Management. - Strong understanding of Agile practices (SAFe, Scrum, LPM, DevOps). - Certifications such as PMP, PgMP, PMI-ACP, CSM, LPM are preferred. - Experience with JIRA, PowerBI, DevOps and ServiceNow SPM tools - Agile coach experience a plus **Core Competencies** - Value Orientation | Strategic Alignment | Business Acumen - Technical / Product Literacy | Problem Solving | Agility - Stakeholder Influence | Change Leadership | Talent Development - Driver of Results and Self Driven **Success Measures:** - % of initiatives meeting or exceeding business value targets - Time-to-value reduction across key programs - Adoption and utilization rates of delivered solutions - Executive stakeholder satisfaction and confidence - Demonstrated uplift in team maturity and delivery culture **Travel Requirement:** 15% Travel This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . The pay range for this position is $145,600 to $172,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. UKG is seeking a highly motivated Enterprise Account Executive, who will be responsible for net-new logo sales in our S&D West business segment. While each AE owns a few upsell accounts, this is a true Hunter role. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. **About You:** - 5-7+ years proven success selling cloud/SaaS solutions to C level. HRMS/Payroll experience a strong plus. - Consistently exceed a $2 Million+ quota - 3+ years selling complex deals over $800K in ARR - Demonstrated experience building a territory and pipeline from scratch - Consistently execute a thoughtful, strategic sales process including internal business partners and executive engagement. Challenging? Yes! UKG expects a lot of our AE's and we provide a lot for our reps to succeed: - Tenured management who are skilled at guiding highly successful sales personnel - Seasoned Application Consultant team to assist with proposals, RFPs, and demos - Expert Technical Sales Support - Highly reference-able customer base with 96% customer retention with our hosted SaaS solution - Solid Sales Operations and Legal staff focused on helping process and close contracts quickly - Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products - Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits - Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes - A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. **Travel Requirement:** - 30-40% **Where We're Going:** UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! **Pay Transparency:** The base salary range for this position is $140,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of an industry leading total compensation package. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** . **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View **The EEO Know Your Rights poster (************************************************************************************************** ** UKG participates in E-Verify. View the E-Verify posters **here (******************************************************************************************** . ** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies. We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant (AI) serves as the functional and technical specialist for customer engagement teams, providing guidance to clients and configuring ServiceNow AI solutions according to established practices. This position is responsible for designing and implementing AI systems with NowAssist skills, AI Agents, and Workflow Data Fabric, utilizing programming expertise in multiple languages and frameworks. Duties include troubleshooting issues, assisting users, and developing solutions for complex use cases, with the goal of delivering effective AI implementations on the platform. What you get to do in this role: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * Devising development plans and strategies while formulating architectures for AI solutions in ServiceNow. * Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers * Developing solutions specific to user requirements gathered in workshops. * Coordinating activities with other developers to ensure that Now Assist and platform functionality is designed to support the overall project. * Ensuring that best practices in implementation AI solutions are followed by the organization. * Act as an SME to solve complex user issues related to AI solutions. * Checking and correcting conflicts in data configurations and overlaps. * Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer. * Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: * At least 8 years of configuration/development experience for complex, highly capable, solutions * Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems * Maintain at least 2 ServiceNow mainline CIS certifications * Maintain ServiceNow Certified Application Developer (CAD) certification * Act as a technical lead on any engagement * Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI. * Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued. * Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) * Experience with data management, database design, and database concepts * Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies * Connect chat, agent chat, and virtual agent configuration and design experience * Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc) * Strong Javascript skills with practical experience * Experience with Self Hosted implementations and/or Domain Separation is a plus * Experience with data management, database design, and database concepts * Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment * Proven team builder with the ability to mentor and develop talent * Analytical and problem-solving abilities * A keen eye for detail and the ability to spot and fix errors in complex code * Ability to perform tasks independently * Good presentation and report-writing skills * Up to 30% travel annually FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.

**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. UKG is seeking a highly motivated sales professional as a Business Development Manager who will be responsible for net-new logo sales in the mid-market and enterprise space. If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG. Candidates ideally have 5+ years of proven success selling HRMS/Payroll solutions. Ideally, candidates will live in or near their territory and are familiar with the local business climate; however, we encourage you to apply. Challenging? Yes! UKG expects a lot of our sales reps and we provide a lot for our reps to succeed: + Tenured management who are skilled at guiding highly successful sales personnel + Seasoned Application Consultant team to assist with proposals, RFPs, and demos + Expert Technical Sales Support + Highly reference-able customer base with 96% customer retention with our hosted SaaS solution + Solid Sales Operations and Legal staff focused on helping process and close contracts quickly + Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products + Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits + Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes + A company culture that breeds and supports success at every level, putting our employees first! Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious. If you are known as an over-achiever, and you've been looking for the opportunity to land your "last" HRMS/Payroll sales position, this is it! For sales reps who can prove their HRMS/Payroll game, click the "Apply Online" link. All exploratory inquiries and applications for sales employment are kept confidential. **Primary Responsibilities:** + Consistently exceed sales quotas + Must have proven success selling HRMS/Payroll solutions to complex organizations + Must have worked primarily as a New Logo Rep (Hunter) and consistently exceeded sales quotas. Develop and maintain a working knowledge of solutions, technology and capabilities to solve customer challenges and help them achieve stated business outcomes. + Present HCM products and services to final decision makers and end users within an assigned territory. Identify sales opportunities and develop sales and marketing proposals for customers on HCM, Payroll solutions and services aligned with the prospective customer's needs. + Maintain a strong knowledge of HCM/SaaS Industry, competitors and analysts. + Excellent written and verbal communication. + Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users + Present HCM products and services to final decision makers and end users within an assigned territory + Identify sales opportunities and develop sales and marketing proposals for customers on HCM products and services based on their technical needs + Minimum of 3 to 5 years HCM sales experience + Strong knowledge of HCM/SaaS Industry + Demonstrated understanding of strategic sales process **Minimum Qualifications:** + Minimum of 3-5 years of proven success selling HCM/Payroll solutions **Preferred Qualifications:** + Excellent communication and presentation skills + Incredibly organized + Experience with a diversity of prospecting strategies **Travel Requirement:** + 30-40% **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. **Equal Opportunity Employer ** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $125,000 annually. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** . **\#LI-Remote** It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

**Why UKG** : At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the Team ** The Enterprise Solutions & Experience (ESE) organization, led by our CIO, drives UKG's enterprise transformation. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative delivers measurable business outcomes. Value Realization Leaders (VRLs) are embedded within this team to orchestrate strategy, execution, and adoption across ESE, focusing on realized business value. **About the Role ** We are looking for a dynamic Senior Manager, VMO leader, to join our ESE team. This role leads a team of Value Realization Leaders, guiding alignment with corporate strategy, monitoring excellence, and fostering a culture of accountability and continuous improvement. in this pivotal role, you will ensure that every initiative delivers tangible business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead cross-functional teams, manage the lifecycle of value delivery, and serve as a trusted advisor to executives and initiative sponsors. **Responsibilities:** People Management - Lead, coach, and develop a high-performing team by fostering a culture of accountability, collaboration, and continuous improvement. - Provide clear direction, communicate performance expectations, and regular feedback to ensure achievement of individual and departmental goals. - Effectively manage resource allocation, balance team workloads, and capacity planning to ensure operational efficiency and alignment with strategic priorities. Strategy Execution & Alignment - Develop and drive the translation of enterprise and ESE product strategies into executable, outcome-driven plans that shape and influence business direction. - Lead strategic alignment across functions by ensuring initiatives and programs reinforce enterprise priorities, proactively managing trade-offs, and optimizing portfolio-level interdependencies. - Partner with senior business and product leaders to set enterprise-wide value realization targets and define success measures that guide investment and execution decisions. Value Realization & Impact Tracking - Manage the entire life cycle of value delivery for projects and programs, from ideation to post-delivery evaluation. - Establish KPIs linked to business outcomes (revenue, cost, customer experience); review progress against targets - Track realized value post-launch and drive accountability for sustained results. - Continuously improve delivery velocity, adoption, and return on investment. Orchestration & Execution Excellence - Oversee the entire project and program portfolio, ensuring resources are allocated to initiatives that provide the greatest value. - Coordinate across ESE product, engineering, and business functions to ensure cohesive execution. - Anticipate delivery risks, surface decisions, and remove blockers proactively. - Maintain agility through iteration, feedback loops, and continuous improvement. Advisory & Influence at Scale - Guide decision-making by reviewing structured problem-solving approaches and outcome-based recommendations. - Provide executive-level visibility through oversight of reporting and storytelling frameworks. Change Leadership & Talent Development - Lead and ensure organizational adoption of new capabilities and processes. - Shape mindsets and behaviors to sustain impact beyond project completion. - Coach and mentor teams to build outcome orientation and business fluency **About You ** **Basic Qualifications :** - Bachelor's degree in Business, Engineering, Computer Science, or a related field. - 5+ years of experience leading and managing teams, including responsibility for performance, development, and engagement. - 12+ years of experience in program management, strategy execution, or transformation leadership roles. - Proven track record delivering measurable business outcomes in cross-functional environments. - Strong business and technical fluency; able to navigate both executive discussions and delivery details. - Proven experience delivering enterprise business applications (ERP - D365, CRM - Salesforce, EDW, Data & Analytics, HRIS, financial systems) and digital employee experience initiatives (collaboration tools, infrastructure, cloud migration, endpoint management), - Experience in product-led or technology-driven organizations preferred. - Consulting or advisory background a strong plus. **Preferred Qualifications:** - Master's degree in Computer Science, Engineering, or a related field - Experience with large-scale system architecture and Lean Portfolio Management. - Strong understanding of Agile practices (SAFe, Scrum, LPM, DevOps). - Certifications such as PMP, PgMP, PMI-ACP, CSM, LPM are preferred. - Experience with JIRA, PowerBI, DevOps and ServiceNow SPM tools - Agile coach experience a plus **Core Competencies** - Value Orientation | Strategic Alignment | Business Acumen - Technical / Product Literacy | Problem Solving | Agility - Stakeholder Influence | Change Leadership | Talent Development - Driver of Results and Self Driven **Success Measures** - % of initiatives meeting or exceeding business value targets - Time-to-value reduction across key programs - Adoption and utilization rates of delivered solutions - Executive stakeholder satisfaction and confidence - Demonstrated uplift in team maturity and delivery culture **Travel Requirement:** 15% Travel This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** The pay range for this position is $129,500 to $180,000, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The App Engine team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Senior Business Process Consultant, App Engine is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Creator products - all with the goal of accelerating and driving customer business outcomes. What you get to do in this role: Be the process expert in custom application development using ServiceNow App Engine and Platform products. Advise customers on custom application development practices and scaling applications development. Drive various customer application specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any application use case while considering ServiceNow Platform functionality. Own support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral Guide customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Draft functionality-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Promote continuous improvement practices for delivery/engagement materials Support presales activities when required Provide mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Up to 30% travel annually, driven by customer needs and internal meetings Qualifications In order to be successful in this role, we need someone who has: ServiceNow Certified System Administrator(CSA) plus one mainline certification (e.g. CAD, CIS-ITSM). At least EIGHT years of application consulting experience with previous roles in Business Analyst and/or System Architect. Strong understanding of application platform such as Pegasystems, Appian, Mendix, and Outsystems. Deep experience in deciphering and converting complex and ambiguous business requirements into user stories. Ability to influence and consult strategies and tactics in different levels across an organization, from business executives to technologists. Excellent facilitation skills using technologies (Miro, PowerPoint) and techniques. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.