Salesforce Administrator (CPQ)
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job-At-A-Glance
Q2 is seeking a Salesforce Administrator to support the configuration, administration, and improvement of our Salesforce environments (i.e. CPQ, Revenue Cloud). This role will partner with teams across the business to ensure efficient, accurate product and pricing configuration that supports sales operations and downstream processes.
This is a hands-on role well suited to someone looking to grow their career in Salesforce platform management with a particular focus on CPQ functionality. If you have a solid foundation in Salesforce administration, a technical curiosity about how quoting and product bundling works, and enjoy collaborating cross-functionally, this role is for you.
A Typical Day
Support daily administration and configuration of Salesforce CPQ and related products
Assist in gathering and documenting business requirements tied to quoting, product catalog, pricing, and approval workflows
Configure and maintain product structures, pricing rules, and bundling logic
Test and validate system enhancements and new features in coordination with stakeholders
Build and update reports and dashboards related to sales quoting and product usage
Troubleshoot configuration and data issues in collaboration with admins and developers
Document processes, solutions, and system changes clearly and accurately
Contribute to ongoing team learning and process improvements by staying current on Salesforce and Revenue Cloud enhancements
Work with internal partners to support adoption and training around CPQ functionality
Adhere to governance, security, and change management protocols
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor's degree and 5+ years of experience working with the Salesforce platform
Familiarity with Salesforce CPQ or Revenue Cloud preferred
Experience with product catalog configuration, pricing, or quoting processes
Salesforce Administrator certification required
Basic understanding of how Salesforce products are bundled, priced, and sold
Strong attention to detail and analytical skills
Ability to learn new tools and concepts quickly
Strong collaboration and communication skills
Previous experience with Sales Cloud or similar CRM tools a plus
Experience working in cross-functional teams with both technical and business partners
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyEngineering Operations Director - Digital Banking & Cloud Engineering
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
We're looking for an Operations Director to lead operations for our Digital Banking Platform and Cloud Engineering organization - a global team powering the future of banking in the cloud. With an annual budget of more than $100 million, this team builds and scales the platforms that millions of customers rely on every day.
Reporting to the VP of Operations and supporting the SVP of Engineering, you'll be at the center of strategy, execution, and organizational excellence. From budget oversight to headcount planning, performance metrics, and operational innovation, you'll ensure the engine behind our digital transformation runs smoothly.
This is a high-impact role for a proven operations leader who thrives in complex environments, can influence at the executive level, and brings clarity to scale.
A Typical Day:
Strategic & Executive Support
Partner with the SVP of Engineering as a strategic advisor, providing insights, recommendations, and executive-ready reports.
Manage operating rhythms across a $100M+ portfolio, including staff meetings, leadership reviews, and quarterly business reviews.
Lead special projects and strategic initiatives that advance organizational goals.
Financial Management
Own financial forecasting, spend tracking, and cost optimization in partnership with Finance.
Conduct headcount reconciliation, P&L reviews, and variance analyses to maintain financial discipline.
Oversee cost center allocations and workforce distribution using tools such as Visier.
Drive cloud and AI financial operations, aligning annual plans with execution.
Operational Leadership & Coordination
Run the business of engineering by establishing processes, governance, and workflows that scale delivery.
Align stakeholders across Product, Engineering, Finance, Risk, and Compliance to keep priorities synchronized.
Lead staff and extended staff operations, including OKRs, agendas, and action tracking.
Drive 3-in-a-box alignment (Product, Engineering, Technical Leads) to ensure clear ownership and execution.
Performance & Reporting
Define and track key performance indicators, from engineering productivity to vendor spend.
Build dashboards and reporting tools that provide actionable insights for senior leaders.
Ensure accountability and transparency across a fast-paced, global engineering organization.
Talent & Organizational Support
Partner with HR and Recruiting on hiring plans, workforce strategy, and headcount growth.
Support organizational design, workforce planning, and long-term growth initiatives.
Promote a strong culture through morale programs, recognition initiatives, and change management.
Innovation & Emerging Technologies
Explore and apply AI, automation, and cloud tools to enhance operational efficiency.
Identify opportunities to accelerate delivery and improve decision-making through technology.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor's degree in computer science and a
minimum of 15 years of related experience; or an advanced degree
with 12+ years of experience; or equivalent related work experience.
Proven ability to manage budgets of $100M+ and scale complex, global organizations.
Strong background in cloud engineering or digital platforms (banking/fintech experience is a plus).
Deep understanding of Cloud Financial Operations and how they connect to people, platforms, and products.
Experience using AI and emerging technologies to improve operational efficiency.
Exceptional communication and executive presence, with the ability to influence senior leaders.
Skilled at building operational frameworks, governance processes, and metrics that drive measurable results.
Comfortable navigating high-visibility, fast-paced environments where clarity and structure are critical.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplySenior Business Process Consultant (AI), Platform Products Expert Implementation Services
Austin, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Customer Excellence Group team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Sr. Business Process Consultant(AI), Expert Services is the functional and process expert of a customer engagement team - consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Generative AI products - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Be the process expert in how to best support NowAssist and AI Agent solutions by using ServiceNow AI and Platform products with ServiceNow best practices focused on configuration vs. customization
Driving various customer solution specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Lead customers in their efforts to take advantage of the ServiceNow AI Solution's standard capabilities in their efforts to improve their business processes
Lead customer design workshops to capture personas, interactions, interfaces and data requirements of any use case while considering ServiceNow Platform functionality.
Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and advocates for the customer's needs throughout the engagement
Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Prepare all customer-facing deliverables focused on process
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Up to 25% travel annually, driven by customer needs and internal meetings
Qualifications
In order to be successful in this role, we need someone who has:
At least 5 years of consulting experience for complex, global organizations
Demonstrated ability to influence and consult (providing options with pros, cons and risks) across various industries and business use cases, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Proven experience in defining and deploying future-state business processes and in identifying solutions from a people, process and technology perspective
Strong understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative & Agentic AI. Prefered experience deploying GenAI Solutions
Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Miro, Lucidchart, Word and PowerPoint)
Experience in providing Knowledge-Centered Service / Support using technologies
Experience in analyzing and recommending strategies based on business priorities
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
RFP Writer/Sales Advancement
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a detail-oriented RFP Writer/Sales Advancement to join our Sales Center of Excellence. This hybrid role blends technical pre-sales expertise with strategic content development, serving as a critical connector between product, sales, marketing, and client success.
You will be responsible for crafting compelling and compliant RFP/RFI responses, Due Diligence Questionnaires (DDQs), and sales documentation while also delivering engaging product demonstrations and advising clients on tailored solutions. This role requires exceptional writing and presentation skills, technical aptitude, and the ability to manage multiple concurrent priorities in a fast-paced environment.
Proposal & Content Strategy
Author, edit, and manage RFPs, RFIs, DDQs, and other sales documentation for new business, renewals, and cross-sales.
Maintain and enhance the knowledge management system for reusable content and SME contributions.
Perform peer reviews, formatting, and proofreading for quality assurance.
Collaborate cross-functionally with SMEs, Product, Legal, and Sales to ensure accurate, timely, and client-aligned responses.
Sales Consulting & Client Engagement
Conduct client needs analysis and tailor Q2's solution capabilities to meet identified business goals.
Develop and deliver compelling product demonstrations and presentations in support of sales efforts (both in-person and remote sessions)
Support Relationship Managers and Regional Sales Managers during all phases of the sales cycle.
Interpret data and industry trends to form strategic messaging for sales conversations.
Collaboration & Communication
Serve as a liaison between sales, product management, and development to relay client needs and market feedback.
Contribute to marketing initiatives, including webinars, trade shows, campaigns, and Q2's user conferences.
Ensure compliance with security, privacy, and confidentiality standards across all deliverables and engagements.
Required
Associate or Bachelor's degree in professional writing, business, marketing, or equivalent experience.
2+ years' experience in financial technology, digital banking, and/or Request for Proposal management.
Strong technical acumen and comfort with digital banking workflows and terminology
Excellent writing, editing, formatting, and presentation skills.
Ability to manage multiple projects independently and collaboratively.
Proficiency with Microsoft Office Suite, SharePoint, and CRM systems (e.g., Salesforce, Seismic).
Preferred
Experience in pre-sales, client engagement, and solutions consulting roles.
Familiarity with RFP management software (e.g., RocketDocs, Loopio, RFPio, RFP360, etc.) and knowledge base tools (e.g., Confluence).
Understanding of project management methodologies.
Intermediate skills in visual storytelling and facilitated presentations.
Experience with Gong, PowerBI, ChatGPT, LucidChart, Figma
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyEscalation Manager
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking an Escalation Manager that requires both cross-functional as well as external coordination with customers and partners, software & platform personnel, product management, customer support analysts and relationship management teams in unison to resolve complex customer challenges. This individual will drive customer and stakeholder interaction, cross-platform root cause analysis, issue reproduction & verification, and overall customer get-well pan. As a customer advocate, he/she will be responsible for driving resolution of critical support issues, and have a ‘call first' mentality.
RESPONSIBILITIES:
Take ownership for driving progress and resolution on backlog critical customer escalations
Work in close partnership with cross-functional post sales delivery teams to ensure timely resolution to issues that may be impacting customer satisfaction, and serve as the chief initial point of contact for support escalations
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
Responsible for ensuring daily progress updates on backlog of escalated issues from support to partner or customer
Manage complex customer situations
EXPERIENCE AND KNOWLEDGE:
Typically requires a Bachelor's degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
Must be able to work in a challenging environment
Excellent written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences
Strong analytical and end to end problem solving skills
Ability to multi-task and prioritize with a strong sense of getting to closure on behalf of the customer
Project Management experience a plus
Ability to comprehend & communicate technical concepts to management
Demonstrated ability to lead and motivate others
Experience managing a highly technical client facing team
Willingness and ability to travel (occasionally and at short notice)
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyAVP, Solution Consulting - Financial Services
Austin, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
In this role, you will have the opportunity to shape and drive the strategy for Financial Services, working closely with cross-functional teams to deliver innovative solutions that drive business transformation. To be successful in this role, you must have a strong background in solution consulting, as well as a deep understanding of the Financial Services business.
What you get to do in this role:
Develop and implement the Financial Services strategy, in alignment with the overall business goals and objectives of ServiceNow.
Collaborate with cross-functional teams, including product development, sales, and marketing, to deliver innovative solutions that drive business transformation.
Lead a team of solution consultants to effectively demonstrate the value and capabilities of ServiceNow's Finserv business to potential customers.
Conduct market research and analysis to identify trends and opportunities for growth in the Finserv space.
Serve as the subject matter expert in the Finserv space while staying up-to-date on industry best practices and advancements.
Build and maintain relationships with key stakeholders, both internal and external, to understand their needs and provide strategic guidance.
Develop and deliver presentations, workshops, and training programs to educate customers and internal teams on the benefits and use cases of Finserv space.
Act as a mentor and coach to junior team members, providing guidance and support to help them grow and develop in their roles.
Collaborate with the sales teams to drive revenue growth by identifying and pursuing new business opportunities.
Stay informed on market trends, competitive landscape, and customer needs, and use this information to continuously improve and differentiate ServiceNow's Finserv business.
Monitor and track the success of the FInserv business, using data and analytics to measure their impact and identify areas for improvement.
Represent ServiceNow at industry events and conferences, showcasing our Strat Tech solutions and thought leadership.
Act as an ambassador for the ServiceNow brand, promoting our mission and values to customers, partners, and the public.
Adhere to all company policies and procedures, and ensure that all solutions and services are delivered with the highest level of quality and integrity.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
TS or TS-SCI Clearance
Experience working in a fast-growing environment and understanding of different cultural and working environments
Experience in coordinating large scale recruitment programs
Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers
Ability to motivate and inspire a growing team of leading Presales Solutions Consultants
Experience in Value Based Selling or Solution Selling
A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Principal Technical Consultant, Data & Integrations Specialist, Platform Products Expert Implementation Services
Austin, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform.
What you get to do in this role:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Devising and reporting on integration development plans and strategies.
Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
Developing asynchronous messaging architectures, rule-based systems, and network architectures.
Coordinating activities with other developers to ensure that integration projects are completed on time.
Formulating strategies and designing architectures for systems integrations.
Ensuring that best practices in integration processes are followed by the organization.
Act as an SME to solve complex user issues related to Integrations solutions.
Checking and correcting conflicts in data configurations and overlaps.
Maintaining the integrity and smooth functioning of the company's integration architecture.
Analyzing and improving current system integrations and migration strategies.
Identifying, debugging, and advising on system errors or architecture issues.
Qualifications
To be successful in this role, we need someone who has:
At least 8 years of configuration/development experience for complex, highly capable, integration technologies
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
Act as a technical lead on any engagement
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Strong Javascript skills with practical experience
Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Experience with Self Hosted implementations and/or Domain Separation is a plus
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder with the ability to mentor and develop talent
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Technical Manager, Software Engineering
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Technical Software Engineering Manager to lead a dynamic team of full stack developers and quality engineers to deliver an industry-changing fintech platform. You will be working at a company whose mission is to build stronger and more diverse communities by strengthening their financial intuitions, while working with Fintechs who want to bring change and innovation to the financial world. As a Software Engineering Manager, you will manage a team of skilled engineers working with JavaScript (Ember.js, Vue.js, Node.js), Python, and GoLang to deliver a high-quality, secure, and scalable banking platform. Additionally, you will oversee key aspects such as quality, monitoring, and CI/CD pipelines. It requires a highly motivated and focused individual capable of leading and building high performing innovative teams.
A Typical Day:
Mentor and coach engineers, fostering their growth through regular 1:1s, feedback sessions, and career development planning.
Collaborate cross-functionally with Product, Design, and other Engineering teams to ensure alignment on priorities and deliverables.
Review architecture and code, ensuring high standards of quality, scalability, and performance.
Drive agile ceremonies, including sprint planning, retrospectives, and backlog grooming, to keep the team focused and efficient.
Monitor system health and metrics, proactively identifying areas for improvement in performance and reliability.
Champion innovation, encouraging experimentation and continuous improvement in both technology and process.
Contribute to hiring and onboarding, helping to build a diverse and high-performing team.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor's degree in Computer Science and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
3-5 years of experience as a contributor in a scrum team
1-2 years of project management experience and managing deadlines
Bachelor's Degree in related field or equivalent experience
Agile delivery experience required
Experience within a large data in near real-time/rapid response environment
Strong team leadership qualities with proven experience growing and mentoring teams
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
Familiarity with enterprise software deployment architecture and methodologies
Experience building, growing, motivating and mentoring high-performance teams
Articulate, thorough, and process-minded
The ability to identify process, people, and technology opportunities through subjective and objective methods.
Experience with payment systems
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyRelationship Development Specialist
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is looking for a driven Relationship Development Specialist to help us expand our reach with financial institutions by generating quality leads within an assigned region. If you thrive on building connections, love the challenge of cold outreach, and want to grow into a high-impact sales career, this role is for you. As a Relationship Development Specialist, you'll gain hands-on experience across the sales cycle, learn directly from experienced sales leaders, and make an immediate impact by fueling revenue growth.
A Typical Day:
Create, maintain, and deliver on strategic territory management plan.
Generate and qualify new opportunities through phone, email, social outreach, and campaigns.
Partner with Marketing to follow up on inbound leads from campaigns, events, and referrals.
Conduct discovery calls to understand prospect goals and align them with Q2 solutions.
Work closely with Regional Sales Managers on key prospect follow-up items and execution of next steps.
Participate in trade shows, conferences, and other lead-generating events.
Keep Salesforce updated with accurate, detailed account information.
Build and maintain relationships with prospects, customers, and key partner vendors.
Ensure that all security, availability, confidentiality, and privacy policies and controls are adhered to.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a minimum of 2-4 years of related experience.
A passion for sales and building relationships
Strong communication skills-both written and verbal
Strong presentation and negotiation schedules
Energy, persistence, and resilience in the face of challenges
Ability to organize your time, prioritize tasks, and work toward goals
Comfort with Microsoft Office; Salesforce or other CRM experience is a plus
Understanding of and successful experience with complex sales process a plus
Ability to work well in a team environment and interact effectively with marketing, sales operations, and sales team members
Experience working in a highly autonomous and impact-driven environment
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyEnterprise Account Executive
Austin, TX job
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
UKG is seeking a highly motivated Enterprise Account Executive, who will be responsible for net-new logo sales in our S&D West business segment. While each AE owns a few upsell accounts, this is a true Hunter role.
If you are a highly successful HRMS/Payroll salesperson and have followed the growing success of our company, then you know that we rarely have an opening in our sales ranks. Why? Because we hire only the best HRMS/Payroll Reps and arm them with the best products, support personnel, and tools to ensure long-term success with us. Now it's your turn for an opportunity to build your sales legacy: we are expanding our sales force and are looking for the very best to represent UKG.
**About You:**
- 5-7+ years proven success selling cloud/SaaS solutions to C level. HRMS/Payroll experience a strong plus.
- Consistently exceed a $2 Million+ quota
- 3+ years selling complex deals over $800K in ARR
- Demonstrated experience building a territory and pipeline from scratch
- Consistently execute a thoughtful, strategic sales process including internal business partners and executive engagement.
Challenging? Yes! UKG expects a lot of our AE's and we provide a lot for our reps to succeed:
- Tenured management who are skilled at guiding highly successful sales personnel
- Seasoned Application Consultant team to assist with proposals, RFPs, and demos
- Expert Technical Sales Support
- Highly reference-able customer base with 96% customer retention with our hosted SaaS solution
- Solid Sales Operations and Legal staff focused on helping process and close contracts quickly
- Award-winning HRMS/Payroll, Talent Management, and Time and Attendance solutions, consistently outperforming our competitors' products
- Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits
- Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes
- A company culture that breeds and supports success at every level, putting our employees first!
Rewarding? Absolutely! You will have confidence in the performance of the solutions you sell and also in the quality of service your customers will receive, ensuring your accounts will be satisfied with their decision to go with UKG. UKG offers generous escalating commission percentages, and club locations are luxurious.
**Travel Requirement:**
- 30-40%
**Where We're Going:**
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
**Pay Transparency:**
The base salary range for this position is $140,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of an industry leading total compensation package. Information about UKG's comprehensive benefits can be reviewed on our careers site at *************************** .
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View **The EEO Know Your Rights poster (************************************************************************************************** **
UKG participates in E-Verify. View the E-Verify posters **here (******************************************************************************************** . **
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Decision Support, Senior Manager
Austin, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team Overview
The GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action.
Our team operates at the intersection of data, analysis, and strategy:
* Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions
* Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes
By connecting data to action, our team ensures the GTM organization operates with speed, alignment, and confidence.
The Decision Support, Senior Manager plays a critical supporting role in the GTM Decision Support function. As a high powered individual contributor, you'll conduct research, analyze data from multiple sources, and preparing executive-ready synthesis to inform key decisions
You'll thrive here if you're detail-oriented, curious, and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions.
Key Responsibilities
Analysis & Data Support
* Partner across functions to consolidate and validate data from diverse sources - pipeline, bookings, renewals, product usage, compensation - to enable informed, strategic decision-making
* Partner with Decision Support Lead to conduct structured analyses, answering specific business questions that inform leadership decision
* Convert insights into structured frameworks, working models and decision-support tools that accelerate execution
* Support creation of executive-ready presentations, reports, and decision briefs by translating analytical outputs into clear visuals and summaries
* Maintain consistency in metrics and definitions across analyses to ensure alignment and accuracy
Collaboration & Process Support
* Partner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success, Product) to reconcile inputs and clarify assumptions
* Track follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actions
* Identify recurring issues or gaps in data and propose improvements to support more efficient analyses
What Success Looks Like
* Analyses are accurate, timely, and provide clear inputs to decision-making
* Decision Support Leads can focus on executive engagement and problem-solving without needing to double-check core analysis.
* Stakeholders trust the analysis for completeness and clarity, reducing rework and reactive follow-ups
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 6-8 years of experience in business analysis, sales operations, finance, or commercial analytics in multiple contexts
* Strong analytical and problem-solving skills; able to follow structured methodologies and provide actionable outputs
* Proficiency with Excel, SQL, and visualization tools (Tableau, Power BI, or equivalent)
* Collaborative mindset, comfortable working across multiple functions
* Detail-oriented and methodical, with a bias toward action and follow-through
* Bachelor's degree required; advanced degree desired
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Scrum Master
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
As the SCRUM Master on the Helix Planning and Enablement team, you will assist the Product Owners and Development teams in the execution and delivery of the SCRUM teams' commitments. You will actively work with the leadership team, Program Managers, as well as Product Owners to assist the development team by removing impediments and coaching the teams on agreed upon processes to deliver committed functionality to the end user in their delivery of user stories and resolution of bugs.
You will also provide project management support and oversight for the initiatives owned by your scrum teams and assist in supporting our Release Management team.
A Typical Day:
Works with Product Owners and team members to ensure healthy backlog management and prioritization practices by facilitates the execution of backlog refinement
Assists the team in identifying blockers and solicits help from team members, product owners, or anyone in the organization who can assist
Assists with dependency management and cross-team coordination
Removes impediments to the team's ability to perform
Plans and hosts the rituals of scrum, including the daily standups, the sprint planning meetings, the sprint demos, and the sprint retrospectives
Maintains the artifacts of scrum and making sure everyone has access to them
Coaches team members on their roles and responsibilities, while watching for problems and helping to resolve them
Coaches team on agile best practices
Encourages team responsibility, accountability, transparency and self-organization
Gathers and communicates scrum team metrics to assist with team velocity improvements, planning, and estimation processes
Ensure that goals/objectives/ deliverables are defined for the team's program, including the end objective definition, scope, and general timelines.
Manage communication, coordination, and status updates between teams, stakeholders, and leadership.
Track status and provide updates in relation to the overall program.
Anticipate needs and drive results through planning, documentation, dependency coordination, tracking, internal training, and communications.
Supports Product Owner and team on continuous roadmap planning activities, including discovery and project planning.
Provide project and administrative support to our Release Management team.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Bachelor's degree or related field or equivalent combination of industry related professional experience and education
Working experience with SaaS
Proficient in Jira and Confluence
5+ years of working experience as a dedicated Scrum Master
Scrum Master certification or equivalent certification
Prior Experience with release management methodologies within agile framework is highly desirable
Prior experience with scheduling , managing and coordinating releases across multiple teams and applications is a bonus
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplySales Specialist
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Third-Party Solution Specialist to resell 3rd party software products within Q2's client base. This individual will work with an existing client base to identify, track, and report on new solution sales opportunities and foster healthy relationships with Customer Success Managers, Third Party Partners, and Q2 Clients to build trust and help generate greater sales.
A Typical Day:
Build, manage, and drive pipeline for third-party solutions into Q2 base accurately accurately within in Salesforce CRM for all products assigned.
Research the existing client base to identify, track, and report on new solution sales opportunities
Drive strategic sales calls with customers owning a line of business experience, including supporting material, use cases, and even live demos of the solutions.
Manage routine volume of calls, demos, pricing proposals, and contracts
Collaborate with Q2 Partners, Customer Success Managers, Product Managers, Marketing, and other Q2 internal teams to obtain the knowledge that establishes a sustainable and healthy pipeline
Demonstrate at an expert level solution positioning within the assigned vertical channel, selling on value and tying solutions to Q2 Client goals
Respond timely to Customer Success Managers and Q2 Client inquiries
Maintain a knowledge repository of Q2 Clients, referrals, opportunities, and presentations
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor's degree in business administration and a minimum of 5 years of related experience; or an advanced degree
with 3+ years of experience; or equivalent related work experience.
Business to Business or Business to Consumer sales experience strongly preferred
Financial Services software and/or banking experience preferred
Proven ability to prospect, overcome objections, negotiate, and close complex software sales
Strong Microsoft Office and Salesforce skills
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyContracts Administrator
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Contracts Administrator that will support the Q2 Legal team with contracts administration and legal operations support. The Q2 Legal team is ethical, fast-paced, collegial, and professional and provides pragmatic, business-savvy legal solutions to empower Q2's business units to meet their goals in a timely, effective and compliant manner. This position formally reports to the Deputy General Counsel but will be managed on a day-to-day basis by the Senior Legal Operations Manager, who will provide regular guidance, set priorities, and contribute to performance evaluations in partnership with the Deputy General Counsel.
A Typical Day:
Manage contract lifecycle management/legal matter intake systems:
triage requests as they come in; assign requests to appropriate legal team member
workflow monitoring - track pipeline, follow up on stuck approvals, liaise with internal clients on the status of open requests or other questions about contracts or vendors
process contract signatures and file agreements, ensuring that appropriate data elements of contracts are properly logged in accounting and legal systems.
partner with Procurement and TPRM on vendor management considerations
Manage ongoing contract maintenance such as renewals, terminations and legal notices. Draft first-pass, templated notices (non-renewals and data destruction requests).
Assist Senior Legal Operations Manager with monitoring and enforcement of policies and controls around vendor contracting, including remediating and documenting non-compliance and training internal clients.
Additional support with compliance training, insurance (maintain COI repository and broker coordination), export control, and/or other Legal team initiatives as needed and desired.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
BS/BA and a minimum of 5 years of related experience preferred; equivalent related work experience will be considered.
Experience with contract lifecycle management platforms is strongly preferred; proficiency in Ironclad and/or Salesforce is desirable.
Demonstrated ability to easily learn and retain new processes and adjust quickly to changing work priorities; ability to work on several tasks concurrently
Professional demeanor, high level of integrity, good judgment, attention to detail, and effective problem solver.
Comfortable with, or an interest in learning about, the use of new technologies and software, including generative and agentic artificial intelligence.
Strong written and verbal communication and organizational skills
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyDirector, Customer Account Management
Austin, TX job
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the team:**
UKG is seeking a Director of Sales for our Enterprise sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.
**About the role:**
As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (2,500+ employees) across the Services & Distribution vertical. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the AVP, Services & Distribution Sales.
**Responsibilities:**
+ Meet and exceed revenue targets.
+ Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
+ Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
+ Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews
+ Maintain key customer relationships and develop and implement strategies for sales
+ Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing
+ Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
+ Fosters peer collaboration across sales team to enhance the performance of everyone.
+ Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.
**About You:**
**Basic Qualifications:**
+ 5+ years managing a diverse team in sales, presales, or similar organizations
+ Minimum of 5 years selling to C level executives
**Preferred Qualifications:**
+ Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
+ Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
+ Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
+ Consistently exceeded quota and team goals.
+ Strong negotiation, written and verbal communication skills.
+ Experience leading high-performing Sales teams within the Enterprise space.
+ Bachelor's degree or equivalent
+ Ability to travel 50%
**Company Overview:**
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
**Equal Opportunity Employer:**
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster (**************************************************************************************************
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $155,000.00 to $170,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at *********************************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Technical Consultant, Security Operation Workflow
Austin, TX job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Expert Services team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Expert Services team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Technical Consultant, Security Operation Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow Security Operations products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Be the technical expert in how to best support Security Operations by configuring Security Operation Service Delivery using ServiceNow best practices focused on configuration vs. customization
Support the engagements efforts for Security Operation specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
Advise customers in their efforts to take advantage of the ServiceNow Security Operation Solution's standard capabilities in their efforts to improve their Security Operation processes
Lead customer design workshops focused on ServiceNow Platform and Security Operation Solution technology
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
Develop required integration components (SSO, LDAP, etc.) with multiple systems
Develop required portal components
Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Supporting specific sales activities when required
· Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
· Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
To be successful in this role you have:
A current ServiceNow Certified System Administrator (CSA) certification. We preferer Candidates who have relevant Solution-Specific Certified Implementation Specialist designations (e.g., CIS-SIR, e.g. CIS-VR, CIS-CSM, etc.) or any ServiceNow Implementation certification.
At least 2 years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an Security Operation environment, while providing thought leadership to Security Operation sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (JSON, HTML, JavaScript, Web Services, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Internal Auditor - Assurance
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a highly motivated Internal Auditor to join the Internal Audit team. Our ideal candidate will be one who promotes a positive culture and is comfortable in a professional work environment. This individual will work with the Manager of Internal Audit, who reports to the Head of Internal Audit, in maintaining and executing our SOX testing program, which includes planning, testing, remediation, and follow-up of Q2 Assurance controls. The Internal Auditor will also perform internal audit projects throughout the Organization.
A Typical Day:
Executes SOX Business testing program, including conducting walkthroughs, analyzing audit evidence, executing controls testing, identifying and defining issues, updating remediation plans, and documenting business processes and procedures.
Supports the creation of status reports and planning materials and assist with overall SOX Business program management.
Collaborates closely with internal and external stakeholders for the SOX Business Program.
Partners on new and ongoing internal audit projects by providing assurance and advisory services on processes, controls, and risk mitigation measures.
Supports the creation of audit reports, closing meeting materials and assist with project wrap-up.
Identifies and communicates operational audit findings with key business partners.
Completes assigned responsibilities following audit standards, including risk assessments.
Builds knowledge of various business systems, applications, and/or audit tools to create queries and ad hoc reports.
Partners with internal and external audit teams to ensure timely and efficient testing approach and issue resolution.
Communicates effectively with all levels of management.
Suggests alternatives for process improvements.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Bachelor's degree in Accounting, Finance, or another relevant field.
Two or more years of audit, accounting, financial, banking, information technology, or related business experience.
Good understanding of SOX requirements.
Strong knowledge of Microsoft Office and tools to analyze issues and trends.
Ability to operate independently and proactively with minimal up-front instruction and take ownership of accurate work product.
Excellent time management skills, including proven ability to multi-task and exhibits attention to detail.
Excellent communication skills with a customer service focus.
Trustworthy and discreet with confidential financial and employee data.
Desirable skills:
Two or more years of experience in the internal audit department at a SaaS company or experience at a top tier firm (Big 4, RSM, Protiviti, etc.)
Experience with AuditBoard or other audit engagement support tools.
Experience with Data Analytic Tools (PowerBI, SQL, Snowflake etc.)
Experience with Lucidchart, Visio, or other process mapping tools.
Holds or is committed to working toward a CIA, CISA, or CPA designation.
Maintains other designations, including Certified Management Accountant (CMA), Certified Fraud Examiner (CFE), Certified Information Security Systems Professional (CISSP), Certified Financial Services Auditor (CFSA), or other relevant business designation.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyEnterprise Application Engineer
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Support Engineer to support the Q2 Helix platform with both internal and external customers. The person in this position will provide skilled troubleshooting for the Q2 Helix solution, resolve technical issues, or address root causes for multiple issues. Successful candidates must have the innate desire to find the root cause of technical issues, while balancing business needs to identify, support, and solve customer needs.
A Typical Day:
Regularly troubleshoot complex client applications, integration and environment issues escalated from Level 1 & Level 2 support
Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment
Support the implementations team with technical client setups and configurations
Modify software as necessary including, but not limited to; changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customer's problem in a production environment. Construction and scheduling of automated processes and creation of custom processing scripts
Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
Contribute, as needed, to team caseload management
Regularly receive escalated cases from management, and must prioritize accordingly
Regularly document and report product/application defects to Development team, and escalate unresolved problems to the appropriate resources
Serve as an escalation point for other team members who rotate to provide 24x7 “on call” support coverage for escalated issues
Proactively seek out, research, and implement improvements to better serve customers
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
Cultivate cross-department communication, collaboration, and synergy
Obtain higher-level direction when needed from Development team
Enable the advancement of others on the team by providing technical guidance and feedback
May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting
Bring Your Passion, Do What You Love. Here's What We're Looking For:
2 years of related support experience
Previous experience with enterprise/mid-sized software support or delivery experience required
Must have a strong understanding of remote tools and networking
Server and component experience with Windows Server (current and supported versions), IIS configuration, and Service management required
Experience with Python and .NET programming a plus
Advanced database knowledge with MS SQL (current and supported versions) preferred
Must have the ability to work on multiple assignments, prioritize, and resolves issues in a timely manner within a high-pressure environment
Ability discuss technical concepts with non-technical customers, deal tight timelines and demanding constraints needed
Previous knowledge of the banking industry and practices preferred
Expert level understanding of the Q2 architecture and process work flow needed
Strong organization skills needed and must pay close attention to detail
Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplySoftware Engineer
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Developer Support Engineer to handle inbound requests from external customers and developers seeking technical support for the Q2 SDK Solution. This is an intermediate technical support role that requires advanced application troubleshooting and support skills as well as a strong customer focus. Qualified candidates must have experience with ticket-based application support, strong communication and organization skills, and must pay close attention to detail. Familiarity with full stack application troubleshooting and SQL experience is required.
Additional Job Description
A Typical Day:
Troubleshoot/resolve customer problems of complex nature such as code defects, product configurations (files or data), networking, platform, third party communications, or other issues commonly encountered in systems operation in a networked environment
Lead the Q2 platform knowledge acquisition for the SDK Development and Support teams as a whole, and partner with Internal and External Development Teams to improve the overall supportability of the Q2 SDK platform
Modify software as necessary including, but not limited to changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customer's problem in a production environment.
Regularly update customers via phone, email or client relationship management tool of ongoing troubleshooting and resolution efforts
Contribute, as needed, to team caseload management
Build solutions to improve overall team efficiencies in the Q2 developer program
Regularly receive escalated cases from management, and must prioritize accordingly
Route tickets to appropriate team members and other Q2 departments as need while keeping the customer updated with status.
Regularly document and report product/application defects to Development team and escalate unresolved problems to the appropriate resources.
Proactively seek out, research, and implement improvements to better serve customers
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
Cultivate cross-department communication, collaboration, and synergy
Share best practices with team members to enhance the quality and efficiency of customer support
Obtain higher-level direction when needed from Development team
Enable the advancement of others on the team by providing technical guidance and feedback
May be called on to conduct training for others to facilitate technical development, or to educate the team on technical details, issues, processes, or troubleshooting
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor's degree in Computer Science or
equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience.
Previous experience with enterprise/mid-sized software support or delivery experience required
Server experience with Windows and/or Linux administration, including web servers such as IIS, NGINX, or others.
Experience with Python programming preferred
Advanced database knowledge with MS SQL (current and supported versions)
Must have the ability to work on multiple assignments, prioritize, and resolve issues in a timely manner within a high-pressure environment
Ability to discuss technical concepts with non-technical customers, handle tight timelines and demanding constraints needed
Experience with cloud or container-based infrastructure preferred
Previous knowledge of the banking industry and practices preferred
Expert level understanding of the Q2 architecture and process workflow preferred
Must have excellent communication skills and have the ability to interact with C-level executives
Strong organization skills needed and must pay close attention to detail
Must be able to work non-standard hours as needed to support on-call team members and perform scheduled work
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-ApplyProject Manager
Q2 Software job in Austin, TX
As passionate about our people as we are about our mission.
Why Join Q2?
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Project Manager to join a high performance Integrated Services Engineering Development team that is pushing the boundaries of technology to deliver, implement, and support custom code for clients. This role involves problem solving and the ability to effectively communicate with clients, developers, and management. If you love problem solving and going above and beyond to satisfy clients and their ever-changing needs, this position is for you.
A Typical Day:
Partner with clients to understand business requirements and expectations
Design and execute project plans and documentation to deploy Q2 solutions
Direct project resources to complete tasks in a timely manner
Work closely with the client and team to problem solve issues that arise
Track status and provide updates in relation to overall implementation process
Train and educate clients on the product and configuration options
Bring Your Passion, Do What You Love. Here's What We're Looking For:
Typically requires a Bachelor's degree and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
Project Management Methodology exposure preferred (PMP or PMI)
Familiarity with enterprise software deployment architecture and methodologies
Experience building documentation and project plans using Excel, MS Project, and MS PowerPoint
Experience managing client expectations with a Client first attitude and commitment to satisfaction
Ability to organize and execute multi-facet software deployments
Capable of assessing project risks and mitigations
Ability to convey technical concepts to business oriented banking project teams and interact with technical internal resources
Possess project leadership qualities
Strong written and oral communication skills with excellent people and teamwork skills
Ability to remain calm, diplomatic, and cooperative under stressful conditions
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast paced environment
Ability to travel 15% to client sites
Financial Services and enterprise software experience preferred
Experience with Core Conversion projects.
Experience with Merger and Acquisition projects.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs - “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment:
We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact-in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Auto-Apply