Senior customer service technician demographics and statistics in the US
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Senior customer service technician demographics by:
Senior customer service technician gender statistics
35.1% of senior customer service technicians are women and 64.9% of senior customer service technicians are men.
- Male, 64.9%
- Female, 35.1%
Senior customer service technician gender ratio
| Gender | Percentages |
|---|---|
| Male | 64.9% |
| Female | 35.1% |
Senior customer service technician gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$37,723
Female income
$34,484
Senior customer service technician gender ratio over time
This data breaks down the percentage of men and women in senior customer service technician positions over time. Currently, 35.1% of senior customer service technicians are female.
Senior customer service technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 63.09% | 36.91% |
| 2011 | 62.93% | 37.07% |
| 2012 | 64.53% | 35.47% |
| 2013 | 64.99% | 35.01% |
| 2014 | 65.52% | 34.48% |
| 2015 | 65.40% | 34.60% |
| 2016 | 65.97% | 34.03% |
| 2017 | 66.40% | 33.60% |
| 2018 | 65.08% | 34.92% |
| 2019 | 64.63% | 35.37% |
| 2020 | 65.29% | 34.71% |
| 2021 | 64.89% | 35.11% |
Senior customer service technician related jobs gender ratio
We compared senior customer service technicians with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Senior Customer Service Technician | 65% | 35% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Senior customer service technician demographics by race
The most common ethnicity among senior customer service technicians is White, which makes up 52.1% of all senior customer service technicians. Comparatively, 22.6% of senior customer service technicians are Hispanic or Latino and 12.6% of senior customer service technicians are Black or African American.
- White, 52.1%
- Hispanic or Latino, 22.6%
- Black or African American, 12.6%
- Asian, 6.7%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Senior customer service technician race
| Senior customer service technician race | Percentages |
|---|---|
| White | 52.1% |
| Hispanic or Latino | 22.6% |
| Black or African American | 12.6% |
| Asian | 6.7% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Senior customer service technician race and ethnicity over time
See how senior customer service technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Senior customer service technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.52% | 12.83% | 6.01% | 18.67% |
| 2011 | 59.24% | 13.12% | 6.15% | 18.54% |
| 2012 | 58.44% | 13.00% | 5.96% | 19.40% |
| 2013 | 58.79% | 12.83% | 6.13% | 19.07% |
| 2014 | 58.17% | 12.77% | 6.44% | 19.25% |
| 2015 | 57.55% | 12.52% | 6.22% | 20.37% |
| 2016 | 56.67% | 13.01% | 6.46% | 20.26% |
| 2017 | 57.58% | 12.42% | 6.43% | 20.09% |
| 2018 | 57.40% | 12.00% | 6.60% | 20.47% |
| 2019 | 57.00% | 12.20% | 6.40% | 20.99% |
| 2020 | 54.43% | 11.60% | 6.55% | 21.59% |
| 2021 | 52.12% | 12.57% | 6.72% | 22.62% |
Senior customer service technician wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $36,857 |
| White | $37,894 |
| Black or African American | $36,726 |
| Asian | $39,587 |
| Hispanic or Latino | $37,618 |
Average senior customer service technician age
See how the average age of senior customer service technicians varies based on ethnicity and gender.
Male
Female
Senior customer service technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Senior customer service technician age breakdown
The average age of senior customer service technicians is 40+ years years old, representing 49% of the senior customer service technician population.
Senior customer service technician age breakdown
| Senior Customer Service Technician Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Senior customer service technician educational attainment
The most common degree for senior customer service technicians is bachelor's degree, with 37% of senior customer service technicians earning that degree. The second and third most common degree levels are associate degree degree at 31% and associate degree degree at 14%.
- Bachelor's, 37%
- Associate, 31%
- High School Diploma, 14%
- Master's, 7%
- Other Degrees, 11%
Senior customer service technicians by degree level
| Senior customer service technician degree | Percentages |
|---|---|
| Bachelor's | 37% |
| Associate | 31% |
| High School Diploma | 14% |
| Master's | 7% |
| Other Degrees | 11% |
Senior customer service technician jobs you might like
Senior customer service technician wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $49,085 |
| High School Diploma or Less | $32,285 |
| Bachelor's Degree | $44,406 |
| Some College/ Associate Degree | $35,191 |
Senior customer service technician employment statistics
Most senior customer service technicians work for a private in the manufacturing industry.
Company size where senior customer service technicians work
Below, you can see the size of companies where senior customer service technicians work.
Senior customer service technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 11% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 40% |
Senior customer service technician jobs by company type
Employees with the senior customer service technician job title have their preferences when it comes to working for a company. For instance, most senior customer service technicians prefer to work at private companies over public companies.
Senior customer service technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 44% |
| Private | 50% |
| Government | 5% |
Senior customer service technician jobs by industry
The most common industries for senior customer service technicians are manufacturing, technology and telecommunication.
Senior customer service technician industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 16% |
| Manufacturing | 12% |
| Technology | 12% |
| Telecommunication | 10% |
| Professional | 9% |
| Finance | 8% |
| Health Care | 6% |
| Media | 4% |
| Government | 4% |
| Retail | 4% |
| Hospitality | 3% |
| Insurance | 3% |
| Internet | 2% |
| Utilities | 2% |
| Transportation | 1% |
| Automotive | 1% |
| Construction | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Senior customer service technician turnover and employment statistics
Senior customer service technician unemployment rate over time
The unemployment rate for senior customer service technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Senior customer service technician unemployment rate by year
| Year | Senior customer service technician unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average senior customer service technician tenure
The average senior customer service technician stays at their job for 1-2 years, based on the 311 senior customer service technicians resumes in Zippia's database.
Senior customer service technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 7% |
| 1-2 years | 27% |
| 3-4 years | 20% |
| 5-7 years | 17% |
| 8-10 years | 9% |
| 11+ years | 19% |
Senior customer service technician LGBT ratio compared to similar jobs
Review the percent of senior customer service technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Specialist | 5.53% | 193,329 |
| Work Force Advisor | 6.73% | 41,540 |
| Senior Customer Service Technician | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Charge Authorizer | 8.99% | 8,729 |
| Senior Library Assistant | 11.16% | 1,099 |
| Human Resources Assistant | 15.31% | 40,408 |
Similar senior customer service technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Specialist | 5.53% | 193,329 |
| Work Force Advisor | 6.73% | 41,540 |
| Cut File Clerk | 8.60% | 66,500 |
| Charge Authorizer | 8.99% | 8,729 |
| Senior Library Assistant | 11.16% | 1,099 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign languages spoken by senior customer service technicians
The most common foreign language among senior customer service technicians is Spanish at 50.0%. The second-most popular foreign language spoken is Portuguese at 14.3% and French is the third-most popular at 14.3%.
- Spanish, 50.0%
- Portuguese, 14.3%
- French, 14.3%
- Vietnamese, 7.1%
- Armenian, 7.1%
- Other, 7.2%
Senior customer service technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 50.0% |
| Portuguese | 14.3% |
| French | 14.3% |
| Vietnamese | 7.1% |
| Armenian | 7.1% |
| Other | 7.2% |