Post job

Senior process engineer vs product support engineer

The differences between senior process engineers and product support engineers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a senior process engineer, becoming a product support engineer takes usually requires 4-6 years. Additionally, a senior process engineer has an average salary of $105,378, which is higher than the $90,379 average annual salary of a product support engineer.

The top three skills for a senior process engineer include continuous improvement, project management and data analysis. The most important skills for a product support engineer are product support, technical support, and troubleshoot.

Senior process engineer vs product support engineer overview

Senior Process EngineerProduct Support Engineer
Yearly salary$105,378$90,379
Hourly rate$50.66$43.45
Growth rate10%2%
Number of jobs56,510201,554
Job satisfaction--
Most common degreeBachelor's Degree, 71%Bachelor's Degree, 66%
Average age4241
Years of experience46

What does a senior process engineer do?

A Senior Process Engineer assesses a process efficiency, effectiveness, safety, and quality. They also conduct process improvement initiatives and custom product developments.

What does a product support engineer do?

A product support engineer is responsible for resolving technical issues of end-users regarding the products and services offered by the company. Product support engineers conduct troubleshooting operations for system failures and write resolution reports for reference. They also support the product analysts in improving the product's features and processes to prevent the reoccurrence of defects and maintain optimal performance. A product support engineer designs automation procedures and runs multiple diagnostic tests to ensure high-quality outputs and avoid operational delays.

Senior process engineer vs product support engineer salary

Senior process engineers and product support engineers have different pay scales, as shown below.

Senior Process EngineerProduct Support Engineer
Average salary$105,378$90,379
Salary rangeBetween $82,000 And $134,000Between $67,000 And $121,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateLouisianaCalifornia
Best paying companyAppleApple
Best paying industryEnergyTechnology

Differences between senior process engineer and product support engineer education

There are a few differences between a senior process engineer and a product support engineer in terms of educational background:

Senior Process EngineerProduct Support Engineer
Most common degreeBachelor's Degree, 71%Bachelor's Degree, 66%
Most common majorChemical EngineeringElectrical Engineering
Most common collegeUniversity of Michigan - Ann ArborNorthwestern University

Senior process engineer vs product support engineer demographics

Here are the differences between senior process engineers' and product support engineers' demographics:

Senior Process EngineerProduct Support Engineer
Average age4241
Gender ratioMale, 85.1% Female, 14.9%Male, 80.7% Female, 19.3%
Race ratioBlack or African American, 4.3% Unknown, 3.9% Hispanic or Latino, 10.4% Asian, 15.3% White, 66.0% American Indian and Alaska Native, 0.2%Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 13.0% White, 69.4% American Indian and Alaska Native, 0.1%
LGBT Percentage4%5%

Differences between senior process engineer and product support engineer duties and responsibilities

Senior process engineer example responsibilities.

  • Manage customer complaint resolution, root cause analysis, maintaining conformance for ISO certification.
  • Utilize simplified SPC charting for critical processes.
  • Assist MRB team in reviewing non-conforming product.
  • Implement SPC and write ISO-9000 documents for all chemical processes.
  • Provide engineering explanation for low CPK issues and solve QA problems.
  • Maintain, troubleshoot, modify, and update process and design specification.
  • Show more

Product support engineer example responsibilities.

  • Manage Jenkins security by providing specific access to authorize developers/testers using project base matrix authorization strategy.
  • Customize and support the real-time, reporting, and embed portions of the Linux base fleet management system.
  • Support PV & EMC test strategies.
  • Develop the user requirement by programming using java, jdbc.
  • Provide set up and configuration of ISP and browser on all windows platforms.
  • Used Java profilers and debuggers to tune performance of server and find memory leaks.
  • Show more

Senior process engineer vs product support engineer skills

Common senior process engineer skills
  • Continuous Improvement, 6%
  • Project Management, 5%
  • Data Analysis, 4%
  • Process Improvement, 4%
  • Sigma, 4%
  • Process Design, 3%
Common product support engineer skills
  • Product Support, 15%
  • Technical Support, 10%
  • Troubleshoot, 6%
  • Customer Service, 5%
  • Customer Support, 5%
  • Database, 4%

Browse architecture and engineering jobs