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Senior receptionist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical senior receptionist skills. We ranked the top skills for senior receptionists based on the percentage of resumes they appeared on. For example, 10.3% of senior receptionist resumes contained front desk as a skill. Continue reading to find out what skills a senior receptionist needs to be successful in the workplace.

15 senior receptionist skills for your resume and career

1. Front Desk

Here's how senior receptionists use front desk:
  • Handle three busy phone lines for client intake and appointment follow-ups for both departments and cover front desk switchboard as needed.
  • Maintain front desk; answer and direct all incoming calls, sort and distribute all incoming mail and packages including donations.

2. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how senior receptionists use telephone calls:
  • Performed basic clerical duties, including but not limited to, answering telephone calls, faxes, emails.
  • Cultivated relationships with residents while handling 50-100 incoming telephone calls per day.

3. Reservations

Here's how senior receptionists use reservations:
  • Handled leasing and reservations of guest clubhouse Regulated association guidelines for guest clubhouse.
  • Coordinated travel arrangements and hotel reservations for department executives and corporate clients.

4. Meeting Rooms

A meeting room is a room set aside solely to hold meetings and conferences to discuss issues, set priorities, and make decisions. A meeting room also can be used to hold training sessions, brainstorming, and/or strategy sessions.

Here's how senior receptionists use meeting rooms:
  • Coordinated meeting rooms including room arrangement, catering and visitor badge issuance.
  • Groomed first-floor meeting rooms in preparation for upcoming meetings.

5. Patients

Here's how senior receptionists use patients:
  • Handled busy patient flow including registering incoming patients and preparing their medical files.
  • Greet patients in a friendly, courteous and caring manner, answer inquiries in person and by phone.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how senior receptionists use phone calls:
  • Answered phone calls, concluded the nature of calls and assisted callers to the proper department.
  • Make photocopies, send and receive faxes, answer phone calls and schedule visiting hours.

7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how senior receptionists use customer service:
  • Provided front-line marketing and customer service to members utilizing and inquiring about services.
  • Provided administrative support and high level of customer service to building occupants.

8. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how senior receptionists use data entry:
  • Worked with Executive Administrative Assistants in various projects that included filing, archiving, and data entry, while achieving deadlines.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the senior monitor.

9. Office Equipment

Here's how senior receptionists use office equipment:
  • Used a computer, fax machine and other standard office equipment to complete duties.
  • Operate, perform minor maintenance on or arrange for maintenance of office equipment.

10. Appointment Scheduling

Here's how senior receptionists use appointment scheduling:
  • Maintain and coordinate daily client appointment scheduling.
  • Manage a medical office in areas of medical record management, filing, appointment scheduling, insurance eligibility and verification.

11. Greeting Visitors

Here's how senior receptionists use greeting visitors:
  • Managed the reception area, including greeting visitors and responding to telephone and in-person requests regarding Sponsoring requirements and product details.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

12. Patient Charts

Here's how senior receptionists use patient charts:
  • Filed patient charts, hospital lab reports and insurance information.
  • Prepared patient charts for student dentist.

13. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how senior receptionists use direct calls:
  • Answer all incoming calls, direct calls to appropriate administration and record clear and concise messages for staff.
  • Direct calls and operate switchboard.

14. Administrative Tasks

Here's how senior receptionists use administrative tasks:
  • Performed administrative tasks for the business manager.
  • Assisted office staff and residents with administrative tasks - photocopies, faxes, etc.

15. Multi-Line Switchboard

Here's how senior receptionists use multi-line switchboard:
  • Screened and directed incoming calls using a multi-line switchboard to appropriate extensions.
  • Handled multi-line switchboard for all incoming/outgoing calls.
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List of senior receptionist skills to add to your resume

Senior receptionist skills

The most important skills for a senior receptionist resume and required skills for a senior receptionist to have include:

  • Front Desk
  • Telephone Calls
  • Reservations
  • Meeting Rooms
  • Patients
  • Phone Calls
  • Customer Service
  • Data Entry
  • Office Equipment
  • Appointment Scheduling
  • Greeting Visitors
  • Patient Charts
  • Direct Calls
  • Administrative Tasks
  • Multi-Line Switchboard
  • Multi-Line Phone System
  • Travel Arrangements
  • Computer System
  • Collating
  • Conference Room
  • Patient Appointments
  • Office Operations
  • EMR
  • Patient Care
  • Vital Signs
  • Multi-Line Telephone
  • Insurance Verification
  • Transferring Calls
  • Office Machines
  • PowerPoint
  • HIPAA
  • Greeting Clients
  • FedEx
  • Bank Deposits
  • HR
  • Customer Complaints
  • Expense Reports
  • Fax Machines
  • Greeting Guests
  • Medical Billing
  • USPS
  • Customer Issues

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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