Senior telecom analyst work from home jobs - 9 jobs

Acumen Technology is looking for confident and passionate NOC Analyst to join our team. We want IT professionals that understand that the client's experience is as important as knowing the right buttons to press, and that you can have fun while you work. Based out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs. Main Responsibilities: Client Backup Checks. Review and verify the success of scheduled backups across multiple platforms and clients. Alerts Triage. Review and troubleshoot any automated alerts that generate from our systems on a daily basis. Service Tickets. Triage and troubleshoot tickets assigned to the team. Escalate to higher tier resources as needed Additional Responsibilities: Disaster Recovery Tests. Deploy and document virtual environments for clients in the cloud, utilizing their backup solution to perform the tests. New Client Onboardings. Assist with new clients as they are onboarded into Acumen's systems. Manage the monitoring, management, and security tools and technologies that Acumen uses across our clients. Seek to improve monitoring capabilities with existing tools and finding new solutions Track time and details on appropriate service tickets as work is performed Client Communication Supports our core values and commit to always improving. Have fun working. Be serious about mastering technology. Maintain business efficiencies through detailed documentation, time keeping, communication, and an eye on the metrics. Be in the Middle, TN area or willing to relocate. Work From Home/In Office: Acumen Technology is a hybrid workplace, and we support a work from home environment some days. We provide all the technology you'll need for a comfortable work from home office. We also have in-office days because we love the collaboration and comradery that comes from group interaction. Acumen's Commitment to our Employees: We will do everything we can to aid your growth in the IT field, while having fun along the way. Wherever life takes you, we want Acumen to have helped you get there. Requirements We are a hybrid work environment. Applicants should be located in or around the Nashville area for those days that we are in the office Intermediate understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Understanding of support tools, techniques, and how technology is used to provide services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast moving environment.. Must be able to lift up to 50 pounds and be able to be on your feet for extended periods of time Benefits 45,000-52,000 based on experience Hybrid workplace 100% employer paid health insurance (medical and dental) Mileage and phone reimbursement Fun working environment and culture 401k with a maximum 4% match. Acumen Technology Core Values: Intentional Everything Deliver with Confidence & Passion I've Got Your Back Adapt & Overcome

Actalent Services, LLC connects passion with purpose. We are supporting critical engineering and sciences initiatives that advance how companies serve the world. With almost 40 years of experience, our scalable talent solutions and engineering and sciences services provide the expertise our customers need to achieve more. We are seeking a highly motivated and experienced Electrical Engineer with a Professional Engineer (PE) license to join our team. This role involves supporting the design and integration of power distribution and telecom network infrastructure. You will work closely with cross-functional teams to deliver high-quality, code-compliant, and cost-effective engineering solutions for critical infrastructure projects. Responsibilities * Develop engineering and construction work packages, BOMs, and documentation for new installations, upgrades, and maintenance projects, including fiber optics, SCADA, RTU, and LAN/WAN systems. * Prepare and review substation and telecom construction drawings such as one-line diagrams, schematics, front views, and wiring diagrams. * Design, mark-up, and oversee detailed engineering drawings, specifications, and calculations. * Redesign electrical and/or physical drawings/documentation using engineering software like AutoCAD and Bluebeam. * Prepare and review substation construction drawings, including electrical arrangements, plan and section views, grounding, cable, and conduit drawings. * Review and conduct studies such as lightning protection, grounding, and equipment replacement and repair for substations. * Conduct studies like battery sizing, AC and DC station service sizing, voltage drop, and CT saturation. * Coordinate with clients, internal/external teams, contractors, vendors, and regulatory agencies for successful project execution. * Conduct site surveys and inspections to assess existing infrastructure, including feasibility studies and risk analyses. * Maintain accurate records of client files and design modifications. * Manage and design multiple projects simultaneously. * Ensure compliance with ANSI, NESC, NEC, IEEE, and utility-specific standards. * Provide technical leadership and mentorship to junior engineers or other team members. Essential Skills * Bachelor's degree in electrical engineering from an ABET-accredited program or a related field. * Active Professional Engineer (PE) license is required, preferably in Nevada and Indiana, or the ability to quickly obtain it. * Minimum 5 years of experience in utilities working with substations and telecom engineering. * Proficiency with AutoCAD, Bluebeam, or similar tools. Requisite Abilities and Skills * Familiarity with IEC 61850 and SEL/GE relays is a plus. * Strong understanding of telecom protocols (e.g., TCP/IP, SNMP, Modbus). * Excellent communication, documentation, and project management skills. * Experience with substation electrical systems and (example: switchgear, comm shelters, control houses.) * Strong project/time management and organizational skills. * Excellent written and verbal communication skills. * Ability to work independently and as part of a team. Job Type & Location This is a Permanent position based out of Tulsa, OK. Pay and Benefits The pay range for this position is $62.50 - $86.54/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 19, 2026. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

Job Title: Part-Time Contact Center Data Analyst Industry: Healthcare Manufacturing Pay: $35 - $38 / Hour is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring on behalf of our client for a Part-Time Customer Service/Contact Center Data Analyst for 20-25 hours per week to support a high-volume contact center. This role focuses on delivering timely, accurate reporting and analytics each morning that enable leadership to make data-driven decisions. The position is fully remote and supports daily operational reporting. Job Description: The Customer Service Data Analyst is responsible for producing daily, time-sensitive reports and transforming data from multiple systems into actionable insights. This role supports customer service performance, workforce planning, and incentive calculations by analyzing trends and clearly communicating results to leadership. The ideal candidate is analytical, detail-oriented, and comfortable working independently in a fast-paced environment. Key Responsibilities: Run daily reports using established tools and processes with strict deadlines Extract, consolidate, and validate data from multiple enterprise systems Ensure accuracy, consistency, and integrity of reporting data Build and maintain dashboards, scorecards, and KPI reports Analyze trends related to call volume, handle time, service levels, staffing, and productivity Translate complex datasets into clear visualizations and leadership-ready summaries Support ad hoc analysis requests related to customer experience and operations Calculate incentive compensation based on defined KPIs and performance metrics Partner with customer service leadership to validate results and insights Identify risks, opportunities, and trends to support data-driven decision-making Qualifications: At least 3 years of experience in customer service, contact center, or operations analytics Highly analytical data background to read reports, understands trends and patterns and how reports interact Advanced Microsoft Excel skills (pivot tables, formulas, data modeling; Power Query a plus) Experience with dashboards and reporting tools (Excel dashboards, Tableau, or similar) Strong ability to synthesize and interpret large datasets Ability to clearly communicate complex data and tell the story behind the numbers High attention to detail and commitment to data accuracy Self-motivated with the ability to meet tight deadlines Additional Details: Fully remote role Part-time: 20-25 hours per week Contract duration: 3 months Schedule: Monday-Friday, 7:00 AM-11:00 AM CST Start date: Within two weeks Software environment includes MS Office (advanced Excel), SAP, Salesforce, Tableau, Oracle Call center volume of approximately 6,000-7,000 calls per day Perks: Fully remote, consistent part-time schedule High-impact role supporting leadership with daily insights Exposure to enterprise contact center analytics Fast-paced, data-driven environment Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #Admin2

At Avila Dental, you will experience a genuine sense of family and belonging. We strive to make your visit as pleasant and easy as possible by providing in-office comforts and first-class services. Your dentist in Northgate, Dr. Bello, is committed to only using the latest technology and most advanced techniques, so you leave with a stunning smile. Job Description The Contact Center Analyst will support the operation of the Contact center by understanding and documenting business needs for the routing and management of member and provider calls to the company. This person will support routing design, testing, analysis of new and existing capabilities, integration of third party applications to the contact center, and generally ensure the effective and highly reliable performance of the contact center infrastructure in meeting the business' goals and objectives. Responsibilities include, but are not limited to: Conduct business process analysis and requirements gathering sessions Develop user stories and functional requirement specifications for consolidated Contact Center web applications Clearly communicate with clients and project teams via email and conference calls Coordinate product deployments and write release communications Ensure collaborative outcomes by establishing and promoting strong client partnerships Responsible for the successful definition, testing, management, and launch of Contact Center infrastructure upgrades, changes, and new features Qualifications Strong analytical and quantitative skills are essential to execute the job. Must be detail-oriented, an independent thinker and have very strong organizational skills to manage the volume of data which is reported upon and analyzed by the department. Experience with Call Center or Contact Center Software. Collaborative team player, with the ability to work effectively across multiple departments and levels within the company. Software Project Management Excellent written and interpersonal communication skills Proficiency in Microsoft Outlook, Excel, and Word is a must Additional Information All your information will be kept confidential according to EEO guidelines.

The Telecom Analyst is responsible for generating and processing billing invoices to several key internal and commercial teams. The position entails responsibility for the management of cloud/telecom costs, working with the vendors and clients to resolve any related issues. Key duties include invoice creation & management, cost allocation management, report development and analysis, and responding to customer requests. Responsibilities Analyze vendor invoices and create and process rebilled invoices, mapping billing rates, as well as identify discrepancies and opportunities for savings. Investigate telecom usage charges with the help of invoices and customer service representatives. Prepare and ensure that month-end activities are executed on a timely basis, i.e. Prepare system charge back department journals, do relevant bill/ledger reconciliations & Telco accruals, and work with Suppliers on ensuring current ageing debts are resolved. Prepare Monthly Reports as required. Resolve Telco and business group queries related to invoices and payments information on a timely basis. Run and analyze reports: AP and Accrual reports. Work with Clients and Internal Sakon representatives during US hours and chase vendors as required. Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection). In addition, you will be responsible for such other duties as Sakon may assign to you from time to time, i.e. review of invoice processing during stabilizations period, back-up function, business process improvement initiatives and ad-hoc projects. Skill and Experience Interpersonal skills to work effectively in a team environment. Proficiency in Microsoft Excel required. Working knowledge of Power Point and Word. Understanding of Telecom (primarily cloud service like AWS). Telecom Expense Management and/or Accounts Payable experience preferred Required Education Associate's Degree Oral and written communication skills, able to work effectively with employees both internal and external to the finance function. Effective time management and organization skills with a proven ability to multi-task Participates in the development of technical/business approaches and/or the recommendation of current system enhancements.

Grow your career with the industry leader in behavioral health - Proud Moments ABA. Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients' lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work. We are actively seeking Board Certified Behavior Analysts (BCBA's) to join our team as full-time or part-time clinical experts. As a Proud Moments BCBA, you'll enjoy professional respect, recognition, and rewards: Competitive compensation + robust/achievable quarterly bonus program Eligibility for a $10,000 Retention Bonus for newly hired full-time BCBAs Meaningful work-life balance with flexible working schedules (full or part-time) Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day Advanced, easy-to-use tools that simplify data collection and charting The best of both worlds - the resources of a large organization combined with the collegiality and support of the local care team Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available Comprehensive benefits package for full-time employees, including: PTO/flexible holidays Medical, dental and vision coverage 401K retirement savings program Employee Assistance Programs Responsibilities As a Proud Moments BCBA, you'll be challenged to realize your professional potential. Key responsibilities as a BCBA include: Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism Share in the achievements of your clients as they develop positive behaviors and learn new skills Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations Advocate for your clients by monitoring for potential issues and communicating concerns Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old Qualifications As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications: Master's degree in behavioral analysis, education, psychology, or a related field Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome! Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders Ability to administer and interpret a variety of clinical assessments Excellent clinical competence and judgment Commitment to handling confidential information responsibly Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment This Retention Bonus Opportunity will expire 1/31/26 #BCBA #LI-Onsite Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. About Vivint At Vivint, we're redefining the smart home experience. Our mission is to make homes smarter, safer, and more connected through cutting-edge technology and exceptional customer service. As a Senior Telecom Engineer, you'll play a pivotal role in shaping how millions of customers interact with Vivint-from support calls to automation triggers-by building seamless, scalable, and intelligent telecom solutions. What You'll Do - Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations - Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint's smart home ecosystem - Develop and maintain API integrations and data actions to automate workflows and enhance customer interactions - Collaborate with engineering, product, and internal business partners to deliver robust telecom solutions that meet operational and customer experience goals - Monitor and troubleshoot voice infrastructure, ensuring high availability and performance across all channels - Build custom scripts and tools using JavaScript to support advanced call routing, reporting, and integrations - Mentor junior engineers and contribute to Vivint's telecom architecture roadmap - Stay ahead of industry trends and recommend innovations that improve customer experience and operational efficiency What You Bring - High School Diploma or GED required - 5+ years of experience in telecom engineering, with a strong focus on cloud-based contact center technologies - Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics - Demonstrated ability to build IVRs, design call flows, and implement natural language call routing using tools like Lex, Genesys Architect, or equivalent - Solid understanding of RESTful APIs, OAuth, and data actions for platform integrations - Proficiency in JavaScript for scripting and automation - Familiarity with VoIP protocols, SIP, and network diagnostics - Strong communication skills and a collaborative mindset - Ability to work effectively with cross-functional teams and internal business partners Preferred Qualifications - Experience integrating telecom platforms with smart home systems or IoT devices - Knowledge of AWS services like Lambda, S3, and DynamoDB - Certifications in Genesys Cloud or Amazon Connect - Experience with CRM platforms (e.g., Salesforce, Zendesk) Work Environment + Remote Why Vivint? - Work at the intersection of telecom and smart home innovation - Join a mission-driven company that values creativity, ownership, and impact - Competitive compensation, benefits, and opportunities for growth - Be part of a team that's transforming how people live, work, and connect The salary range for this role is $95,440 - $157,476. Pay is based on several factors, including but not limited to education, work experience, certifications, etc. If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. About Vivint At Vivint, we're redefining the smart home experience. Our mission is to make homes smarter, safer, and more connected through cutting-edge technology and exceptional customer service. As a Senior Telecom Engineer, you'll play a pivotal role in shaping how millions of customers interact with Vivint-from support calls to automation triggers-by building seamless, scalable, and intelligent telecom solutions. What You'll Do • Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint's contact center operations • Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint's smart home ecosystem • Develop and maintain API integrations and data actions to automate workflows and enhance customer interactions • Collaborate with engineering, product, and internal business partners to deliver robust telecom solutions that meet operational and customer experience goals • Monitor and troubleshoot voice infrastructure, ensuring high availability and performance across all channels • Build custom scripts and tools using JavaScript to support advanced call routing, reporting, and integrations • Mentor junior engineers and contribute to Vivint's telecom architecture roadmap • Stay ahead of industry trends and recommend innovations that improve customer experience and operational efficiency What You Bring • High School Diploma or GED required • 5+ years of experience in telecom engineering, with a strong focus on cloud-based contact center technologies • Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics • Demonstrated ability to build IVRs, design call flows, and implement natural language call routing using tools like Lex, Genesys Architect, or equivalent • Solid understanding of RESTful APIs, OAuth, and data actions for platform integrations • Proficiency in JavaScript for scripting and automation • Familiarity with VoIP protocols, SIP, and network diagnostics • Strong communication skills and a collaborative mindset • Ability to work effectively with cross-functional teams and internal business partners Preferred Qualifications • Experience integrating telecom platforms with smart home systems or IoT devices • Knowledge of AWS services like Lambda, S3, and DynamoDB • Certifications in Genesys Cloud or Amazon Connect • Experience with CRM platforms (e.g., Salesforce, Zendesk) Work Environment Remote Why Vivint? • Work at the intersection of telecom and smart home innovation • Join a mission-driven company that values creativity, ownership, and impact • Competitive compensation, benefits, and opportunities for growth • Be part of a team that's transforming how people live, work, and connect The salary range for this role is $95,440 - $157,476. Pay is based on several factors, including but not limited to education, work experience, certifications, etc. If you reside in or intend to work remotely from California, Colorado, New York or Washington State, you may contact *************** for compensation information related to this position and other information as required by applicable law. Please include the job title in your request. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.