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The differences between senior telecommunications engineers and customer engineers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior telecommunications engineer and a customer engineer. Additionally, a senior telecommunications engineer has an average salary of $120,233, which is higher than the $101,212 average annual salary of a customer engineer.
The top three skills for a senior telecommunications engineer include telecommunication, voip and avaya. The most important skills for a customer engineer are customer service, technical problems, and level agreements.
| Senior Telecommunications Engineer | Customer Engineer | |
| Yearly salary | $120,233 | $101,212 |
| Hourly rate | $57.80 | $48.66 |
| Growth rate | 3% | 3% |
| Number of jobs | 30,462 | 44,709 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Average age | 45 | 45 |
| Years of experience | 6 | 6 |
A senior telecommunications engineer executes coordination with the vendors during the planning and installation stages. Senior telecommunications engineers provide assistance for automated check-in/check-out implementation on the new IVR. The engineers stabilize the old IVR system to eliminate system problems. They enforce infrastructure software through solutions and enhancements for application and operating system support. Also, they provide a recommendation on internet network implementation, as well as install a platform for the prepaid calls.
A customer engineer provides technical support to organizations having issues with their products or services. Duties and responsibilities may vary depending on the sector, but generally include diagnosing and troubleshooting technical problems with products, performing tests, upgrades and diagnostics to prevent delay or downtime caused by-product issues, and keeping updated reports outlining the problems and measures taken to resolve them. A customer engineer is also responsible for discussing service contracts and their benefits with clients.
Senior telecommunications engineers and customer engineers have different pay scales, as shown below.
| Senior Telecommunications Engineer | Customer Engineer | |
| Average salary | $120,233 | $101,212 |
| Salary range | Between $91,000 And $158,000 | Between $77,000 And $131,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Genesys | |
| Best paying industry | Energy | Start-up |
There are a few differences between a senior telecommunications engineer and a customer engineer in terms of educational background:
| Senior Telecommunications Engineer | Customer Engineer | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 46% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior telecommunications engineers' and customer engineers' demographics:
| Senior Telecommunications Engineer | Customer Engineer | |
| Average age | 45 | 45 |
| Gender ratio | Male, 89.0% Female, 11.0% | Male, 90.4% Female, 9.6% |
| Race ratio | Black or African American, 4.8% Unknown, 4.7% Hispanic or Latino, 11.0% Asian, 14.5% White, 64.8% American Indian and Alaska Native, 0.2% | Black or African American, 4.8% Unknown, 4.7% Hispanic or Latino, 11.1% Asian, 14.5% White, 64.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 6% | 6% |