How to hire a service crew leader

How to hire a service crew leader, step by step

Here's a step-by-step service crew leader hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service crew leader job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service crew leader
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the service crew leader you need to hire. Certain service crew leader roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service crew leader's background is also an important factor in determining whether they'll be a good fit for the position. For example, service crew leaders from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents service crew leader salaries for various positions.

   Type of Service Crew Leader	Description	Hourly rate
   Service Crew Leader	Line installers and repairers, also known as line workers, install or repair electrical power systems and telecommunications cables, including fiber optics.	$11-25
   Groundman	A ground man is primarily responsible for performing support tasks for power line construction, repair, or maintenance. Their responsibilities include preparing sites by digging holes, setting up poles, and even notifying clients for any power or service interruption... Show more	$21-43
   Lineman	The primary job of a lineman is to install, repair, and maintain high-powered electrical lines and systems. They work on transmission and distribution lines from the power sources and extend to individual buildings or homes... Show more	$25-55

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Cleanliness
   • Ladders
   • Work Ethic
   • Food Orders
   • Safety Standards
   • Leadership
   • Kitchen Equipment
   • Quality Customer Service
   • Food Preparation
   • Food Products
   • Community Services
   • Rakes
   • Food Service
   • Customer Satisfaction

   Check all skills

   Responsibilities:

   • Manage crews for mowing residents and businesses
   • Mow and edge lawns of many types using power mowers and edgers.
   • Operate and maintain welders, lawn mowers, trimmers, blowers, and diesel tractor.
   • Position at the cashier station to take orders for customers, lobby station to maintain restaurant cleanliness and provide customer assistance
   • Develop leadership skills in a team environment while providing employee training and company equipment maintenance and oversight while on job sites.
   • Provide superior leadership and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.

   More service crew leader duties

3. Make a budget

   Including a salary range in your service crew leader job description helps attract top candidates to the position. A service crew leader salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a service crew leader in Texas may be lower than in Alaska, and an entry-level service crew leader usually earns less than a senior-level service crew leader. Additionally, a service crew leader with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average service crew leader salary

   $35,451yearly

   $17.04 hourly rate

   ---

   Entry-level service crew leader salary

   $23,000 yearly salary

   Updated December 14, 2025

   Average service crew leader salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$47,951	$23
   2	Maryland	$45,603	$22
   3	West Virginia	$43,390	$21
   4	Colorado	$42,572	$20
   5	Oregon	$41,330	$20
   6	Pennsylvania	$40,824	$20
   7	Ohio	$40,432	$19
   8	Michigan	$39,282	$19
   9	Nebraska	$38,428	$18
   10	Washington	$38,423	$18
   11	New York	$37,433	$18
   12	South Dakota	$36,657	$18
   13	Virginia	$34,004	$16
   14	Kansas	$32,222	$15
   15	Georgia	$27,827	$13
   16	North Carolina	$27,396	$13
   17	Texas	$27,378	$13
   18	Florida	$26,267	$13

   Average service crew leader salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	General Electric	$58,207	$27.98	20
   2	Clearwater Paper	$52,988	$25.48
   3	Jefferson County Sheriffs Dept	$51,951	$24.98
   4	Wick Buildings	$47,777	$22.97	2
   5	FBi Buildings	$47,672	$22.92
   6	Morton Buildings	$47,525	$22.85	6
   7	CentiMark	$47,101	$22.64	17
   8	Tesla	$46,911	$22.55
   9	McCalls Catering & Events	$46,459	$22.34
   10	Manatee County Sheriff's Office	$42,936	$20.64	2
   11	Hennepin County Library	$42,778	$20.57
   12	Namaste Solar	$41,803	$20.10
   13	Graphic Packaging International	$40,968	$19.70
   14	The Davey Tree Expert Company	$40,834	$19.63	122
   15	Koch Industries	$40,281	$19.37
   16	Air To Ground Svc	$40,263	$19.36
   17	Pinckney Community School District	$39,587	$19.03
   18	Executive Jet Management	$39,060	$18.78
   19	Crisp	$38,256	$18.39	2
   20	Long Fence	$37,691	$18.12

4. Writing a service crew leader job description

   A service crew leader job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service crew leader job description:

   Service crew leader job description example

   It is an exciting time to work for the City of Celina. We are growing and looking for dedicated and collaborative people to join our team of talented and valued employees. High performing organizations have a set of principles, core values that are used to implement their goals and objectives. Those values represent what we are deeply passionate about and guides the decisions of the individual employees and the organization. At the City of Celina, we demonstrate our high performance by modeling the Values of
   Integrity, Community, Excellence and Service and it is expected of all we employ.
   SUMMARY: Under the general direction of the Utility Customer Service Manager, oversees the installation, maintenance, repair, replacement and reading of water meters for both residential and commercial customers. The Utility Customer Service Crew Leader should always provide excellent customer service to all the citizens and staff. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) duties include but are not limited to the following
   ESSENTIAL JOB FUNCTIONS: Oversees the installation, maintenance, repair, replacement and reading of water meters for both residential and commercial customers. Reviews, prioritizes and assigns work orders to crew leaders and/or assigned staff. Coordinates and provides materials, equipment and tools necessary to complete work orders. Conducts onsite inspection of work in progress for timeliness and compliance with all applicable codes and regulations. Provides on the job instruction of work methods and practices, utilization and maintenance of tools and equipment, utilization of safety equipment and occupational safety and health regulations and practices. Research material costs and specifications with vendors and contract suppliers to determine supply costs and specifications. Maintains inventory of necessary parts, supplies, materials and equipment. Conducts weekly safety inspections of equipment and vehicles, and schedules vehicles and equipment for preventative maintenance and repairs, as needed. Responds to inquiries and complaints from homebuilders, homeowners, contractors and vendors related to applicable codes and technical issues. Assists in the preparation of annual budget requests and projections for replacement of equipment or capital improvement projects. Collaborates with billing the routing and installation of new meters. Responds to emergency operation and on-call situations. Ensure compliance with applicable Federal, State, and Local laws, regulations, codes, and/or standards, and the ordinances.
   OTHER DUTIES AND RESPONSIBILITIES: Provides backup assistance, on-call coverage and support to other City departments as assigned. Assists Public Works crew leaders and maintenance staff with completion of work orders and projects during times of heavy workloads or emergency repairs. Travels to conduct on-site inspections, and attend meetings, conferences, and training. Performs other duties as assigned.
   REQUIRED KNOWLEDGE AND SKILLS: Knowledge of TCEQ compliance practices and procedures. Knowledge of public utility easements, plumbing and construction codes and practices. Knowledge of budget development practices and procedures. Knowledge of inventory control methods and techniques. Knowledge of computers and related equipment, hardware and software. Knowledge of City policies and procedures. Skill in effective oral and written communications. Skill in planning and implementing departmental and division procedures and objectives. Skill in planning and coordinating multiple projects. Skill in effectively supervising and delegating duties to assigned staff. Skill in resolving customer complaints and concerns. Skill in using computers and related software. Ability to establish and maintain good working relationships with City employees and the public.
   MINIMUM QUALIFICATIONS:
   High School Diploma or G.E.D., and five (5) years water meter maintenance, installation and repair, two (2) years of which is in a crew leader or supervisory role, or equivalent combination of education and experience. Must possess a Texas Commission on Environmental Quality (TCEQ) Class D Water License Must possess a Texas Commission on Environmental Quality (TCEQ) Class C Water License or obtain within one year (1) year of employment. Must pass a pre-employment drug screening and/or post-offer physical exam. Must possess State of Texas Class C Driver's License. Must be able to acquire a CDL within six months of employment.
   PREFERENCES: Preference given to an individual with utility experience. Preference given to an individual who has performed billing services and meter reading, replacement, repair services. Experience with LOGIC, Scada System, Badger AMR meters or MyGov software. Bilingual preferred, but not required.
   ENVIRONMENTAL FACTORS AND CONDITIONS/PHYSCIAL REQUIREMENTS:
   Work is performed in office and construction maintenance environments. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to standing and walking over rough or unstable terrain, bending, reaching, kneeling and lifting such as repairing and replacing water meters. May be subject to on-call duty. May be subject to operating heavy equipment and power tools. May be subject to exposure to extreme weather conditions, hazardous chemicals and fumes, infectious diseases, and air and water borne pathogens common to water utility lines and construction sites. Must be able to lift to 80 pounds.
   EQUIPMENT AND TOOLS UTILIZED: Equipment utilized includes personal computer, copier, calculator, fax machine, two-way radio, cellular telephone, power and hand tools, and department vehicles.
   CONDITIONS OF EMPLOYMENT:
   Must pass all relevant pre-employment screening/tests/examinations. Must possess State of Texas Driver's License or be able to acquire within reasonable time.
   
   Job Posted by ApplicantPro

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5. Post your job

   To find service crew leaders for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any service crew leaders they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level service crew leaders with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your service crew leader job on Zippia to find and recruit service crew leader candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit service crew leaders, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service crew leader

   Once you've selected the best service crew leader candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new service crew leader first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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