How to hire a service delivery coordinator

How to hire a service delivery coordinator, step by step

Here's a step-by-step service delivery coordinator hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a service delivery coordinator job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new service delivery coordinator
• Step 8: Go through the hiring process checklist

What does a service delivery coordinator do?

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1. Identify your hiring needs

   Before you post your service delivery coordinator job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a service delivery coordinator for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A service delivery coordinator's background is also an important factor in determining whether they'll be a good fit for the position. For example, service delivery coordinators from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of service delivery coordinator salaries for various roles:

   Type of Service Delivery Coordinator	Description	Hourly rate
   Service Delivery Coordinator		$23-45
   Office Manager	Office managers oversee the entire workplace. They maintain office processes and services to ensure that everything is running well... Show more	$14-29
   Inventory Control Supervisor	An inventory control supervisor is responsible for overseeing and coordinating various administrative and clerical activities and functions of an organization. In this role, you will be responsible for training the staff and supervising their work to ensure that policies, procedures, deadlines, and quality standards are complied with... Show more	$15-27

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Service Delivery
   • Project Management
   • Customer Satisfaction
   • Customer Service
   • Data Entry
   • SLA
   • Technical Support
   • Process Improvement
   • Level Agreements
   • Provisioning
   • SDC
   • Ethernet
   • Inbound Calls
   • ITIL

   Check all skills

   Responsibilities:

   • Review and manage any contractual inquires from branches, patients, referral sources, case managers while monitoring all EDI transmission.
   • Communicate and manage externally (with customer) with strategic customers that utilize full infrastructure outsourcing with CenturyLink services.
   • Create and develop POS materials used throughout the company.
   • Complete HUD require reports and enter ISP into database.
   • Summit semi-report to the HUD and other funds relate projects.
   • Monitor building HVAC systems to ensure most efficient operating schedules.

   More service delivery coordinator duties

3. Make a budget

   Including a salary range in your service delivery coordinator job description helps attract top candidates to the position. A service delivery coordinator salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

   For example, the average salary for a service delivery coordinator in West Virginia may be lower than in Illinois, and an entry-level service delivery coordinator usually earns less than a senior-level service delivery coordinator. Additionally, a service delivery coordinator with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

   Average service delivery coordinator salary

   $68,226yearly

   $32.80 hourly rate

   ---

   Entry-level service delivery coordinator salary

   $48,000 yearly salary

   Updated December 16, 2025

   Average service delivery coordinator salary by state

   Rank	State	Avg. salary	Hourly rate
   1	District of Columbia	$84,721	$41
   2	Minnesota	$81,159	$39
   3	Virginia	$80,949	$39
   4	Rhode Island	$79,558	$38
   5	Maryland	$79,422	$38
   6	Massachusetts	$78,868	$38
   7	Connecticut	$78,644	$38
   8	New York	$78,311	$38
   9	Texas	$75,750	$36
   10	California	$73,044	$35
   11	Missouri	$72,040	$35
   12	Georgia	$71,497	$34
   13	Oregon	$71,386	$34
   14	South Dakota	$70,606	$34
   15	Arizona	$68,635	$33
   16	North Dakota	$68,144	$33
   17	North Carolina	$67,913	$33
   18	Nevada	$67,806	$33
   19	Oklahoma	$66,362	$32
   20	Nebraska	$66,110	$32

   Average service delivery coordinator salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Baker Hughes	$97,764	$47.00	4
   2	Citi	$93,220	$44.82	1
   3	Ricoh	$79,397	$38.17	30
   4	Fluor Corporation	$78,855	$37.91
   5	Mathematica	$75,919	$36.50
   6	CAI	$75,838	$36.46	2
   7	Google via Artech Information Systems	$75,167	$36.14	12
   8	The Computer Merchant	$74,201	$35.67
   9	WernerCo	$72,792	$35.00	3
   10	CenturyLink	$72,524	$34.87
   11	Ritter Communications	$71,974	$34.60
   12	Atrilogy Solutions Group	$71,656	$34.45
   13	Computer Science Corporation	$71,581	$34.41
   14	Zayo Group	$70,634	$33.96
   15	BCforward	$70,476	$33.88
   16	Software.com	$69,476	$33.40
   17	Tailored Management	$69,430	$33.38
   18	MGM Studios	$69,061	$33.20
   19	DXC Technology	$68,669	$33.01	10
   20	Teamlogicit	$68,288	$32.83	2

4. Writing a service delivery coordinator job description

   A service delivery coordinator job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a service delivery coordinator job description:

   Service delivery coordinator job description example

   
   Service Delivery Coordinator
   Position Overview
   The Service Delivery Coordinator is first point of contact for service delivery, guiding customers and controlling their service experience. The Service Delivery Coordinator manages the time and resources across our technical personnel with the goal of delivering services and client-issue resolution in a timely and efficient manner.
   ESSENTIAL DUTIES AND RESPONSIBILITIES
   • Oversee the scheduling and dispatch process of all work, including Service requests and Projects, ensuring that ample and accurate details have been provided to perform the task
   • Triage incoming service requests, assessing the severity of the request and gathering necessary details; and assigning/scheduling the work to the appropriate resource for resolution
   • Understand and control the workload across the team, identifying where capacity levels have been met or exceeded and taking appropriate action
   • Schedule Projects which includes reviewing quotes, scopes of work, engineering, and/or other project documentation with the SE, assigned technical resources and the Corporate Account Manager, ensuring the clear understanding of objectives and timelines
   • Communicate directly with internal shareholders regarding ongoing projects and service delivery hurdles, appropriately setting expectations and providing issue resolution when necessary
   • Meet with all technical team members daily to maintain an accurate understanding of the disposition of all work in progress
   • Review key performance indicators using our reporting systems (e.g., BrightGauge, MSPBots and ConnectWise), taking swift action when items are shown to deviate from company standards
   • Track all utilized time as appropriate
   • The Service Delivery Coordinator will be required to bill at a minimum 10 hours a week which
   can be accomplished thru the items listed above
   QUALIFICATIONS
   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
   • The ability to properly and accurately manage schedules and time tracking for self and the team
   • Demonstration of a sense of urgency
   o An energetic response to alerts and schedules is vital to be successful in this role
   • The ability to be proactive
   • The ability to interact directly with Clients in a general way to solve problems
   • The ability to track and know the current status of outstanding service, and answer ad hoc
   questions about the status of current Tickets and Projects
   • A strong understanding of Decision Digital, including our culture, our systems, our services, and
   how we present those to current or potential clients, and other employees
   
   OTHER DUTES FOR Service Delivery Coordinator
   Including but not limited to:
   • Reporting and statistical analysis of productivity and performance
   • Provide feedback gleaned from customer interactions in a productive and actionable ways to
   improve process and streamline effectiveness
   • Maintain records and documentation of interactions as appropriate
   o Utilize current adopted systems e.g., ConnectWise, SharePoint, et al.
   

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right service delivery coordinator for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your service delivery coordinator job on Zippia to find and recruit service delivery coordinator candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with service delivery coordinator candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new service delivery coordinator

   Once you've selected the best service delivery coordinator candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new service delivery coordinator. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a service delivery coordinator?