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  • Customer Service Representative - East Stroudsburg University

    Alphagraphics-Us207

    Service specialist job in Allentown, PA

    Benefits: Bonus based on performance Opportunity for advancement Paid time off Training & development AlphaGraphics Lehigh Valley has a fulltime position open for a Customer Service Representative at our East Stroudsburg University Print Center location. Responsibilities include: Learning MIS system to create estimates, invoices and manage daily workflow Answering phones Operate digital print equipment for quick turn projects Pre-press design experience is a plus Responding to emails in a timely manner Managing the Online Ordering system Learning the products we produce for the campus: brochures, flyers, posters, signs, direct mail and more Excellent communication skills Ability to multi-task Attention to detail Enjoy a fast-paced environment Assisting with on campus deliveries when needed Prior experience within the print or sign industry is a plus If you enjoy working on a college campus, interacting on a daily basis with many types of clients and want to learn many types of daily job responsibilities please send us your resume. This is a full time position located on the campus of Kutztown University *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
    $28k-36k yearly est. 2d ago
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  • Client Services Associate

    Pacer Group 4.5company rating

    Service specialist job in Pottstown, PA

    Title: Client Services Associate Location: Pottstown, PA | Onsite | Full-Time Please Note: Fresher can also apply Job Type: Full-time Job Description: We are seeking a dedicated and professional Client Services Associate to join our dynamic team. This role involves providing exceptional support to clients, managing service requests, and ensuring client satisfaction within a fast-paced financial services environment. The ideal candidate will possess strong communication skills, analytical abilities, and familiarity with Salesforce to effectively serve our clients and contribute to organisational success. Responsibilities: Act as the primary point of contact for clients, addressing enquiries promptly and professionally Manage client accounts using Salesforce, ensuring all information is accurate and up-to-date Assist clients with service requests, account updates, and troubleshooting issues related to financial products Analyse client data to identify trends, opportunities for improvement, and potential risks Collaborate with internal teams to facilitate seamless service delivery and resolve client concerns efficiently Maintain comprehensive records of interactions and transactions in accordance with company policies Support the onboarding of new clients by providing detailed information and guidance throughout the process Qualifications: Proven experience in a client-facing role within US Staffing industry Proficiency in Salesforce or similar Customer Relationship Management (CRM) systems Excellent communication skills, both written and verbal, with an ability to explain complex concepts clearly Strong analysis skills with the ability to interpret data and generate actionable insights Organised, detail-oriented, and capable of managing multiple priorities simultaneously Demonstrated ability to work collaboratively within a team environment whilst maintaining a high level of professionalism This position offers an excellent opportunity for individuals eager to develop their career in client services within the financial sector. We value proactive problem-solvers who are committed to delivering outstanding service and fostering long-term client relationships.
    $36k-48k yearly est. 1d ago
  • Psychological Services Specialist, Corrections - SCI Phoenix

    Commonwealth of Pennsylvania 3.9company rating

    Service specialist job in Collegeville, PA

    Become a catalyst for change and make a meaningful impact on the lives of inmates by joining the Department of Corrections (DOC) as a Psychological Services Specialist at the State Correctional Institution (SCI) at Phoenix. In this role, you will provide crucial mental health support and inspire hope within the correctional system. If you are passionate about helping individuals find a path toward healing and successful reintegration, we invite you to apply and join our dedicated team. Elevate your career and make a positive difference in the world through this rewarding and important job opportunity! DESCRIPTION OF WORK As a Psychological Services Specialist, you will work closely with inmates to address their mental health needs and help them develop skills to manage their behavior and emotions. You will be leading group counseling sessions on topics such as anger management, relaxation training, and socialization. You will also provide individual therapy to inmates with significant emotional disorders, using appropriate techniques to help them improve and function better in the prison environment. Additionally, your duties will include conducting psychological evaluations and assessments, as well as preparing reports based on test results and recommendations for further treatment. Your work will be crucial in providing inmates with the support and guidance they need to improve their mental well-being and successfully reintegrate into society. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment, 37.5 hours per week Work hours are 8:00 AM to 4:00 PM, Sunday - Thursday, with a 30-minute lunch. This position is eligible for full retirement benefits at age 50 or 55. Telework: You will not have the option to telework in this position. Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of 67,736.00 (before taxes). Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Two years as a Psychological Services Associate Corrections; or A Master's degree in psychology or a closely related field which includes fifteen graduate level credits in psychology; and two years of experience in the field of psychology under the direct supervision of a licensed psychologist. Other Requirements: Successful completion of basic training in Elizabethtown, PA is required. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirement: You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
    $39k-46k yearly est. 3d ago
  • Personal Lines Account Specialist

    The Yurconic Agency 2.8company rating

    Service specialist job in Hamburg, PA

    About Us Since 1969, The Yurconic Agency has been focused on protecting what matters most to their Greater Lehigh Valley community, with a wide array of personal, business, life & health, and specialty insurance, including vehicle registration and driver's license services. Headquartered in Allentown, PA, The Yurconic Agency has been one of the leading insurance providers for residents and businesses across Pennsylvania, New Jersey, New York, and Florida for over 50 years. The Yurconic Agency is first and foremost a family business. Our founders believed that they could improve the insurance industry and do better. Our employees continue this tradition by caring about the customer's needs and doing the right thing. The Yurconic Agency does our work the right way, always, to ensure a smooth experience for you. Personal Lines Account Specialist Position Summary: The primary function of this role is to drive new business growth through high-volume sales of personal lines insurance products. This role focuses on engaging prospective clients through inbound calls, walk-ins, and appointments, while delivering knowledgeable and consultative service that meets clients' insurance needs. The successful candidate combines strong sales acumen with technical expertise, ensuring policy recommendations are accurate, compliant, and aligned with agency standards. The Account Specialist plays a key role in supporting agency growth objectives and strengthening client relationships. Key Responsibilities: Sales and Customer Acquisition Responsible for high-volume personal lines insurance sales to new customers. Answer incoming sales calls and assist walk-in clients, with or without scheduled appointments. Present and explain insurance coverages to prospective clients, aligning options with their needs and budget. Analyze insureds' current policies and counsel on coverage improvements. Quoting and Application Processing Gather necessary information to generate accurate quotations for customer application submissions. Ensure all client documentation is collected, verified, and submitted in accordance with underwriting guidelines. Client and Carrier Communication Interface with carrier representatives and customers to facilitate effective communication. Ensure all necessary information is shared with all parties in a timely and complete manner. Follow up with clients and carriers to ensure timely binding, issuance, and policy delivery. Administrative Support and Compliance Maintain detailed records of client interactions and sales activity in the agency management system. Adhere to internal procedures and state insurance laws and regulations. Assist with other departmental duties as assigned by the Personal Lines Department Manager. Qualifications: High School Diploma required Minimum of 3 years of personal lines insurance sales and/or account management experience Current Pennsylvania Property & Casualty License required Thorough understanding of brokerage operations and applicable insurance laws and codes Familiarity with agency management systems, preferably AMS360 and ImageRight Proficiency in Microsoft Office Suite, document management software, and carrier proprietary platforms Strong sales orientation and ability to work independently in a target-driven environment Outgoing personality with strong interpersonal and networking abilities Excellent verbal and written communication skills Minimal travel may be required Hours: Monday-Friday, 9:00am-5:00pm EST (3 days), 9:00am-6:00pm EST (2 days), and one rotating Saturday per month, 9:00am-1:00pm EST Office Location: 401 South 4th Street, Hamburg, PA 19526 (Strausser Agency) Benefits: Competitive Compensation plus commission Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $37k-49k yearly est. 2d ago
  • Consultant - Transaction Advisory Services

    RKL Esolutions 3.9company rating

    Service specialist job in Allentown, PA

    The consultant plays a key role in supporting project execution from start to completion under the guidance of leadership. Their responsibilities include participating in analysis and problem-solving tasks, assisting in the day-to-day work of the engagement team, and learning to manage client relationships. They are expected to actively participate in professional development activities and seek coaching opportunities to enhance their skills and expertise. Success Factors Responsibilities * Support the execution of consulting engagements of clients across multiple industries under the supervision of a senior consultant or manager; contribute to ensuring work is completed on time and within budget * Assist in planning engagement objectives and strategies that comply with professional standards and address risks * Gain understanding of the scope of the engagement and provide input based on supervisory feedback * Participate in the presentation of engagement results under the guidance of senior staff * Assist in client site visits (if needed) and learn to manage inquiries and assignments * Respond to client calls and emails in a timely manner with a solution-oriented approach, under the supervision of a manager * Support business development and community activities to help identify and research opportunities on new and existing clients * Contribute to the growth of the team's internal and external network and relationships * Support the development of the service line by assisting the leadership team in advancing thought leadership and client development * Align with the company's values and its mission and long-term vision * Assist in ensuring client deliverables are met within expectations and learn how to handle any issues that may arise * Stay updated on local and national business and economic issues * Participate in continuous learning activities and active research to improve and develop technical expertise People Management/Relationships * Treat everyone with respect * Ability to handle difficult conversations with team members regarding performance and development * Team player; successfully adapt to different personalities and working styles * Proactively and effectively communicate information regarding status issues to team members both written and oral * Hold self and others accountable for assigned work; seek and provide continuous feedback to learn and develop in role; change oriented with flexible approach Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge, Skill and/or Ability * Strong verbal and written communication skills, to effectively interface with clients, firm management and team members with varied technical aptitudes * Creative and innovative approach around concepts and projects * Demonstrated customer service orientation, intellectual curiosity, and listening skills * Proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills to accomplish tasks quickly * Problem solving skills; ability to shift focus and adapt to changes Education, Experience and Certifications * Bachelor's degree in related field of business; Master's degree a plus * 2+ years experience in consulting field with understanding of core accounting and finance principles (consideration given to relevant experience in accounting or finance areas) * Certification and/or recognition from industry professional organizations preferred * Working knowledge of Microsoft Office suite products, strong analytical knowledge in Excel and other analytical/data modeling software a plus * Ability to demonstrate creative problem solving skills and intellectually curious/motivated to develop professionally through continuous learning * Excellent attention to detail with the ability to manage multiple projects within restricted timelines Essential Functions * Must be able to remain in a stationary position as needed * The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery etc. * Constantly operates a computer and other office productivity machinery, such as an adding machine, copy machine, and computer printer * Ability to communicate in a professional manner and exchange information with internal and external team members/vendors as needed * Ability to lift/carry up to 20 pounds * Ability to work outside of normal business hours and weekends as needed * Ability to travel to other office locations as needed, overnight travel may be required * This job description is subject to change at any time and employee will be given additional responsibilities as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Salary Range: $65,000 - $75,000
    $65k-75k yearly Auto-Apply 7d ago
  • Consultant - Transaction Advisory Services

    RKL 3.6company rating

    Service specialist job in Allentown, PA

    The consultant plays a key role in supporting project execution from start to completion under the guidance of leadership. Their responsibilities include participating in analysis and problem-solving tasks, assisting in the day-to-day work of the engagement team, and learning to manage client relationships. They are expected to actively participate in professional development activities and seek coaching opportunities to enhance their skills and expertise.Success FactorsResponsibilities Support the execution of consulting engagements of clients across multiple industries under the supervision of a senior consultant or manager; contribute to ensuring work is completed on time and within budget Assist in planning engagement objectives and strategies that comply with professional standards and address risks Gain understanding of the scope of the engagement and provide input based on supervisory feedback Participate in the presentation of engagement results under the guidance of senior staff Assist in client site visits (if needed) and learn to manage inquiries and assignments Respond to client calls and emails in a timely manner with a solution-oriented approach, under the supervision of a manager Support business development and community activities to help identify and research opportunities on new and existing clients Contribute to the growth of the team's internal and external network and relationships Support the development of the service line by assisting the leadership team in advancing thought leadership and client development Align with the company's values and its mission and long-term vision Assist in ensuring client deliverables are met within expectations and learn how to handle any issues that may arise Stay updated on local and national business and economic issues Participate in continuous learning activities and active research to improve and develop technical expertise People Management/Relationships Treat everyone with respect Ability to handle difficult conversations with team members regarding performance and development Team player; successfully adapt to different personalities and working styles Proactively and effectively communicate information regarding status issues to team members both written and oral Hold self and others accountable for assigned work; seek and provide continuous feedback to learn and develop in role; change oriented with flexible approach Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge, Skill and/or Ability Strong verbal and written communication skills, to effectively interface with clients, firm management and team members with varied technical aptitudes Creative and innovative approach around concepts and projects Demonstrated customer service orientation, intellectual curiosity, and listening skills Proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills to accomplish tasks quickly Problem solving skills; ability to shift focus and adapt to changes Education, Experience and Certifications Bachelor's degree in related field of business; Master's degree a plus 2+ years experience in consulting field with understanding of core accounting and finance principles (consideration given to relevant experience in accounting or finance areas) Certification and/or recognition from industry professional organizations preferred Working knowledge of Microsoft Office suite products, strong analytical knowledge in Excel and other analytical/data modeling software a plus Ability to demonstrate creative problem solving skills and intellectually curious/motivated to develop professionally through continuous learning Excellent attention to detail with the ability to manage multiple projects within restricted timelines Essential Functions Must be able to remain in a stationary position as needed The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery etc. Constantly operates a computer and other office productivity machinery, such as an adding machine, copy machine, and computer printer Ability to communicate in a professional manner and exchange information with internal and external team members/vendors as needed Ability to lift/carry up to 20 pounds Ability to work outside of normal business hours and weekends as needed Ability to travel to other office locations as needed, overnight travel may be This job description is subject to change at any time and employee will be given additional responsibilities as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Salary Range: $65,000 - $75,000
    $65k-75k yearly Auto-Apply 7d ago
  • Integrated Services Specialist

    Neighborhood Health Centers of The Lehigh Valley 4.3company rating

    Service specialist job in Bethlehem, PA

    NHCLV is currently seeking to add another Integrated Services Specialist to our Team! The Integrated Services Specialist provides integrated services to patients with identified needs related to psychosocial needs, medical, behavioral health, and opiate use disorder services. This individual will have the ability to work in collaboration with care teams on cases, assess patients and coordinate integrated services to include screenings, assessment, evaluation of needs, care plan development as needed, and linkage to referrals in the health center and community. This individual serves as an advocate and liaison for and on behalf of patients' rights and benefits associated with Compass/Medicaid applications, Affordable Care Act, PENNIE, as needed along with any other referral system. This is not a full job description. Location and hours are according to patient needs and include evening and Saturday hours. Qualifications * Must have at least two years' experience in Public Health, Outreach, Social Work or related field. * Working knowledge of the PENNIE, CHIP, and the COMPASS benefit application is preferred. * Degree in Social Work, Public Health, Public Administration, or similar field from an accredited college or university preferred. * Strong oral and written communication skills. * Ability to work effectively and professionally in a fast-paced environment. * Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations. * Must have strong computer skills. * Spanish and English bilingual strongly preferred NHCLV offers an excellent benefit package for full-time employment that offers medical, dental, vision, 8 paid holidays, PTO, a 403b Retirement plan and Employer paid Life, STD and LTD after one year of employment. If you have the skills and experience listed and are looking for a great agency to work at where you can make a difference in the community you serve, this might be a great fit for you! Please apply to find out more information. PA Child Abuse, PA Criminal and FBI Clearances.
    $40k-58k yearly est. 23d ago
  • Microsoft Power BI Service Specialist

    Insight Global

    Service specialist job in Raritan, NJ

    Insight Global is seeking a Power BI Service Specialist to join a Life Sciences and Manufacturing company in Raritan, NJ. The Productivity and Collaboration Development team is part of an End User Services IT organization, and they are currently supporting a large scale divestiture of a billion dollar company. This growing team is hiring for the management of the Power BI service (Microsoft Admin Portal) and migration coordination for the divestiture, which includes true service ownership, administration, and back end fabric and data gateway set up and management. In order to be successful, this person will be familiar with addressing client/end user problem directly, troubleshooting and investigating network issues, managing virtual servers and data flows, and overall administration of Power BI. Typical user issues include gateway issues, connection problems, troubleshooting licenses, problem timeouts, PBI Desktop installations. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements 5+ years of Power BI service administration and investigation in a complex, enterprise environment Experience in data gateway management, set up, investigation, and data flow server management Excellent customer service and client troubleshooting guidance experience Networking issue troubleshooting and basic understanding of PBI development is a requirement
    $51k-96k yearly est. 13d ago
  • Insurance Client Specialist- Bilingual Preferred

    Patrick McNealis Insurance and Financial Group

    Service specialist job in Hatfield, PA

    Job Description We are expanding and have an opening for a top-performing Personal Lines Customer Care Specialist to join our award-winning team. With our insurance agency's extensive customer care work and our amazing products and services, we are excited about the opportunity to maintain our momentum and continue to gain market share. There are positions available at our Hatfield, PA Office Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Maintaining strong relationships with existing commercial lines clients while providing day-to-day service support. Work closely with commercial lines Client Managers to assist with policy changes, billing inquiries, and renewals, as well as identify opportunities to round out accounts and further support client needs. This position is designed for someone eager to learn the insurance industry and grow into a long-term career. With training and guidance, you will build confidence in servicing accounts, using agency systems, and developing a strong foundation in commercial lines insurance to support growth into a client manager. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Spanish preferred
    $41k-73k yearly est. 7d ago
  • Call Center Specialist

    OAA Orthopaedic Specialists 4.2company rating

    Service specialist job in Allentown, PA

    Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions: • Schedules patient appointments, determining between urgent and non-urgent injuries. • Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. • Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. • Answers questions about organization and provides callers with address, directions, and other information. • Other duties may be assigned. Qualifications Qualifications: • High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience. • Ability to multitask and maintain professional telephone etiquette. • Computer Database software and Internet software. • Problem solving skills in standardized situations. • Ability to work accurately and efficiently. • Excellent verbal and written communication skills. • Knowledge of medical terminology helpful. • Prior customer service representative experience required. • Knowledge of 3rd party insurance and medical office experience helpful. • Prior experience in an orthopaedic setting helpful. OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over fifty years. Our mission is to be the region's premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area's best and brightest employees. Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday, and sick leave, and a 401(k) plan. As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, patients, partners, communities, and the world healthy and safe. To preserve our ability to nourish the world in a safe and responsible way all CDC guidelines are in place and being followed.
    $30k-36k yearly est. 11d ago
  • Client Services Support Specialist

    Jetson Specialty Marketing

    Service specialist job in Kutztown, PA

    The Client Services Support Specialist plays a critical internal role in supporting the execution of direct marketing campaigns. This position works exclusively with internal teams, including Client Services, Production, Warehouse, Content Development, and Finance, to ensure jobs are produced, mailed, and reported accurately and on schedule. The ideal candidate will demonstrate exceptional attention to detail, strong organizational skills, and the ability to communicate clearly and effectively with internal teams. This role requires a high degree of accuracy, quality, and accountability throughout the job-from material receipt through end\-of job reconciliation. Essential Functions: Job Setup, Samples, and Quality Control: Prepare physical and digital samples of mail packages for review and production, including cutting, folding, inserting, and assembly. Measure package attributes (size, weight) and accurately record specifications in control systems. Create sample packages with clear visual instructions for production teams. Verify address placement, barcode clearance, and personalization accuracy on all panels. Review Ready\-to\-Mail (RTM) packages for quality, ensuring proper cuts, folds, print, and coding. Perform secondary reviews of job instructions to confirm accuracy and adherence to client specifications. Job Instructions and Internal Documentation: Create, review, and update detailed job instructions in internal systems for lettershop and production teams. Generate support documents, sample instructions, and RTM documentation to ensure correct job execution. Verify drop schedules for accuracy regarding quantities, mail class, mail dates, and permits. Material and Production Coordination: · Log daily material deliveries from Bills of Lading (BOLs) received from the warehouse. · Ensure materials are delivered on time and in the correct quantities. · Verify that envelopes and components meet specifications, escalating discrepancies. · Collaborate with Client Services, Production, Warehouse, and Content teams to resolve issues and keep schedules on track. Mail Tracking and Reconciliation · Track mail statements to ensure mailing activity meets job schedules and client expectations. · Follow up with internal departments when mail statements or confirmations are delayed or missing. · Perform end\-of\-job postage reconciliation by kit and total job, ensuring accuracy of quantities, tiers, and costs. · Assist with reporting and documentation related to mailing activity and job completion. End\-of\-Job Reporting and Disposition: Verify post\-mail material counts with the warehouse to ensure accuracy. Prepare and follow up on material disposition reports for timely resolution. Generate internal and client reports related to postage, reconciliations, production, invoicing, and inventory. Additional Responsibilities: Works toward continuous improvement and expertise in Direct Mail. Complies with company policies and procedures. Promotes company values and culture. · Work a modified schedule as needed. Carry out additional tasks as assigned. Requirements Essential: · Attention to detail, consistently delivering accurate and error\-free work · Excellent written and verbal communication skills to facilitate effective collaboration within teams · Ability to follow detailed instructions and uphold quality standards in a fast\-paced production environment · Strong organizational skills, effective time management, and prioritization of tasks · Comfortable working with physical materials, samples, and production documentation · Proficient in using internal job tracking systems and standard office tools such as Excel, PDFs, and shared directories · Capable of working independently while supporting multiple internal teams · Willingness to take on responsibilities and challenges. · Reliability and dependability. · Highest quality standards for own work. · Ability to adapt easily in rapidly growing operations. Preferred: · Experience in direct marketing, print production, lettershop, or mailing operations · Familiarity with postal requirements, mail classes, and production workflows · Experience with job control or production management systems · High school diploma or equivalent required. Bachelor's or an Associate's degree in business or any other related study preferred. · Two or more years of experience working in a product support, project coordination, client services, or similar role is desired. · This position is an on\-site role with no remote or work\-from\-home opportunities. · This position may require lifting materials or mail products to 25 lbs. Benefits *New Associates become eligible for benefits the 1 st of the month following 60 days! · Medical (2 plan designs to choose from) · Dental · Vision · Life & Disability Insurance Options · 401K with employer match program "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"7664089","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"1725"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"Work Experience","uitype":2,"value":"0\-1year"},{"field Label":"City","uitype":1,"value":"Kutztown"},{"field Label":"State\/Province","uitype":1,"value":"Pennsylvania"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"19530"}],"header Name":"Client Services Support Specialist","widget Id":"***********2507263","is JobBoard":"false","user Id":"***********7977117","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"***********5010365","FontSize":"12","google IndexUrl":"https:\/\/jetsonmarketing.zohorecruit.com\/recruit\/ViewJob.na?digest=1fThyoUByVYN0ffKhmmG4yx.YGJ4HazbT410IKox0n0\-&embedsource=Google","location":"Kutztown","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"56l1h542958d**********1be979ea727807b"}
    $39k-74k yearly est. 7d ago
  • Customer Service Center Representative (Call Center)

    QNB Bank 4.2company rating

    Service specialist job in Quakertown, PA

    Full-time position currently available in Quakertown, PA. As a CSC Customer Service Representative I, you will serve as the first point of contact for customers seeking assistance with their banking inquiries and concerns. Your primary responsibility is to provide exceptional customer service by addressing their questions, resolving issues, and promoting bank products and services. You will handle a wide range of customer interactions via phone and email, ensuring a positive customer experience and upholding the bank's reputation for excellence. Key Functions: * Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone and email channels. * Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties. * Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate. * Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes. * Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines. * Quality Assurance: Meet or exceed established performance metrics, including call quality, response time, and customer satisfaction. * Continuous Learning: Stay informed about the bank's products, services, and industry trends to provide up-to-date information to customers. * Team Collaboration: Collaborate with team members and other bank departments to resolve complex customer issues and improve overall customer service. * Feedback: Provide feedback and insights to management regarding common customer issues and potential process improvements. General Duties and Responsibilities: * Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. * Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. * Must have strong Product Knowledge skills to evaluate customer needs using open-ended questions and refers customers to the appropriate resource. * Researches and resolves customer problems in a positive and efficient manner. * Assists customers with account information and responds to customer inquiries daily. Reviews, verifies, and executes customer transactions including fund transfers, loan/CC payments, contact information changes, stop payments/written statements of unauthorized debits, VCC maintenance (including disputes, increases, hot cards, warm cards, etc) and orders, MCD increases/inquires, check orders, ACH inquiries, and fraud prevention. Provides navigational assistance with online, mobile and telephone banking. * Follows proposed department schedules and operating policies & procedures as required. * Brings an overall positive attitude to work every day to boost morale within the Department. (Cultivating Culture, Team building, etc.). * Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities. * Required availability of all operating department hours which can include holidays and weekends. * Supportive of community through involvement and participation in local volunteer and/or charitable organizations. * Assumes additional job-related duties as requested. Required Training, Experience, and Education: * Successful experience working with customers and co-workers. * Must complete basic CSR training within the first 6 months of employment. * Must complete additional CSR training requirements as recommended by CSC Manager. * Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. * Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. * Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. * Must successfully complete Banking of Fundamentals within the first 18 months of employment. * This position may require compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. * Must fulfill the Continuing Education/Training checklist requirements annually, after first 18 months of employment. Desirable Knowledge, Abilities, and Skills: * Previous or current bank experience. * Customer Service experience in a call center environment. Department Hours: The ideal candidate for this position is expected to be available to work any shifts during the hours that the department is open for business. Hours for this department are: Monday to Friday - 8:00 a.m. to 7:00 p.m. Saturday - 8:30 a.m. to 4:00 p.m.
    $30k-34k yearly est. 32d ago
  • Automotive Customer Service Advisor - 3940

    Tupeloms

    Service specialist job in Douglassville, PA

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $28k-35k yearly est. 16h ago
  • Process Specialist

    Brentwood Industries, Inc. 4.3company rating

    Service specialist job in Reading, PA

    Process Specialist The Process Specialist develops processes, process controls and procedures necessary for the efficient production of parts from their assigned processes. Ensures that production of product meets or exceeds efficiency and company / customer quality standards. Employee may perform other related duties as required to meet the ongoing needs of the organization. Essential Responsibilities: Responsible for creating and recording process parameters for all assigned processes. Be the subject matter expert on all assigned processes. Evaluate existing processes and configure manufacturing systems to reduce cost, improve sustainability and develop best practices within the production process. Execute process engineering activities in support of new products and process introduction, including quotation reviews, tooling design and estimated run rates. Contribute to the creation, revision and updating of documentation used for process control purposes; including processing parameters, and documented work instructions for all assigned processes to ensure consistent production or quality parts. Recommend measures to improve production methods, efficiency, equipment performance, quality of product and employee safety. Evaluate production tooling for improvements in efficiency, scrap reduction, mistake proofing, etc. Recommend process equipment and components for yearly CAPEX budget development. Assist in training Operators/Technicians in machine setup procedures. Assist in creating process troubleshooting guides (Setup Procedures) for assigned process tooling. Perform job responsibilities and tasks in compliance to Company policies, procedures and safety/environmental regulations. Essential Skills: Associate degree in related field; or five to ten years related experience and/or training; and/or equivalent combination of education and experience. Tow Motor, First Aid, CPR, Blueprint Reading, Fire Extinguisher Training Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or managers and employees of the organization. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Brentwood offers professional growth potential, a pleasant work environment, and an excellent wage and benefits package including 401K w/employer match. Brentwood Industries, Inc., provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. At Brentwood, we have a passion for both our products and our people. Our goal as an employer is to help you excel as an individual and as part of a team by providing you with satisfying, motivating and stimulating work experience. The varied nature of the environment at Brentwood allows you to work alongside industry professionals on a wide range of projects, contributing your knowledge and strengths to develop innovative, market-driven solutions. To begin the application process, please click the "Apply" button. Please note: We are not working with external recruiters at this time and are not accepting unsolicited resumes.
    $41k-67k yearly est. Auto-Apply 60d+ ago
  • Specimen Processing Specialist

    Labcorp 4.5company rating

    Service specialist job in Raritan, NJ

    LabCorp is seeking aSpecimen Processing Specialistto join our team in Raritan, NJ. This position will work with internal customers, patients & physician offices to ensure that all patient care needs are addressed accurately and efficiently. The Referrals Specialist will provide product education and handle a wide variety of questions while providing market leading services. The ideal candidate will be passionate about improving health and improving lives. Pay Range: $18.25-$22/hr. All job offers will bebased on a candidates skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data. The schedule for this position will be: Monday to Friday 10:00pm-6:30am with alternating Saturdays. All job offers will bebased on a candidates skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.For more detailed information, pleaseclick here. Job Duties/Responsibilities Act a liaison between the lab, clients, and patients. Resolve internal & external Customer requests via calls, instant messenger & email communications. Communicates with customers in respectful and professional manner. Work in multiple databases to research complex issues and questions. Provide customer education and information as needed. Review test forms for accuracy and report any discrepancies. Prepare and triage specimens for analysis. Accurately identify and label specimens. Pack and ship specimens as necessary. Prepare and store excess specimen samples. Requirements High School Diploma or equivalent. Prior medical/clinical laboratory experience is preferred. Comfortable handling biological specimens. Ability to accurately identify specimens. Experience working in a team environment. Strong data entry and organizational skills. High level of attention to detail. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us at Labcorp Accessibility. Formore information about how we collect and store your personal data, please see our Privacy Statement. RequiredPreferredJob Industries Other
    $18.3-22 hourly 57d ago
  • Psychological Services Associate Corrections - SCI Phoenix

    Commonwealth of Pennsylvania 3.9company rating

    Service specialist job in Collegeville, PA

    Are you looking for a fulfilling profession that utilizes your clinical skills and allows you to make a positive difference? Join our team at the State Correctional Institution (SCI) at Phoenix as a Psychological Services Associate and use your expertise to create genuine, lasting change by addressing the core mental health needs of inmates. Your work will help foster personal growth and promote long-term recovery. Launch your career with the Department of Corrections (DOC) and make a meaningful impact in the lives of others-apply today! DESCRIPTION OF WORK As a Psychological Services Associate, you will have a vital role in providing mental health services to incarcerated individuals at SCI Phoenix. Your responsibilities will include evaluating and diagnosing inmates in collaboration with a Licensed Psychologist Manager, in addition to delivering counseling and psychotherapy services. You will also partner with other health care professionals to develop treatment plans and interventions for the incarcerated population's mental health and emotional needs. Additionally, you may administer psychological and intelligence tests under the supervision of a Licensed Psychologist Manager. Your work will involve facilitating mental health treatment and crisis-related services for individuals of the correctional facility. Work Schedule and Additional Information: Full-time employment, 40 hours per week Work hours are 8:00 AM to 4:30 PM, Sunday - Thursday, with a 30-minute lunch. This position is eligible for full retirement benefits at age 50 or 55. Telework: You will not have the option to telework in this position. Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $63,301.00 (before taxes). Additional pay will be considered for those who currently possess or obtain licensure as a Social Worker, Clinical Social Worker, or Professional Counselor issued by the Pennsylvania State Board of Social Workers, Marriage and Family Therapist and Professional Counselors. Documentation will need to be provided at interview to receive additional pay consideration. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: A Master's degree in psychology or a closely related field, which includes fifteen graduate level credits in psychology, counseling, educational counseling, rehabilitation, human development, learning, or motivation. Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credits. Other Requirements: Successful completion of basic training in Elizabethtown, PA is required. You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirement: You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.
    $63.3k yearly 3d ago
  • Integrated Services Specialist

    Neighborhood Health Centers of The Lehigh Valley 4.3company rating

    Service specialist job in Bethlehem, PA

    NHCLV is currently seeking to add another Integrated Services Specialist to our Team! The Integrated Services Specialist provides integrated services to patients with identified needs related to psychosocial needs, medical, behavioral health, and opiate use disorder services. This individual will have the ability to work in collaboration with care teams on cases, assess patients and coordinate integrated services to include screenings, assessment, evaluation of needs, care plan development as needed, and linkage to referrals in the health center and community. This individual serves as an advocate and liaison for and on behalf of patients' rights and benefits associated with Compass/Medicaid applications, Affordable Care Act, PENNIE, as needed along with any other referral system. This is not a full job description. Location and hours are according to patient needs and include evening and Saturday hours. Qualifications Must have at least two years' experience in Public Health, Outreach, Social Work or related field. Working knowledge of the PENNIE, CHIP, and the COMPASS benefit application is preferred. Degree in Social Work, Public Health, Public Administration, or similar field from an accredited college or university preferred. Strong oral and written communication skills. Ability to work effectively and professionally in a fast-paced environment. Knowledge of and ability to work and engage with the uninsured, under-served and under-represented populations. Must have strong computer skills. Spanish and English bilingual strongly preferred NHCLV offers an excellent benefit package for full-time employment that offers medical, dental, vision, 8 paid holidays, PTO, a 403b Retirement plan and Employer paid Life, STD and LTD after one year of employment. If you have the skills and experience listed and are looking for a great agency to work at where you can make a difference in the community you serve, this might be a great fit for you! Please apply to find out more information. PA Child Abuse, PA Criminal and FBI Clearances.
    $40k-58k yearly est. 23d ago
  • Consultant - Transaction Advisory Services

    RKL Esolutions 3.9company rating

    Service specialist job in Reading, PA

    The consultant plays a key role in supporting project execution from start to completion under the guidance of leadership. Their responsibilities include participating in analysis and problem-solving tasks, assisting in the day-to-day work of the engagement team, and learning to manage client relationships. They are expected to actively participate in professional development activities and seek coaching opportunities to enhance their skills and expertise. Success Factors Responsibilities * Support the execution of consulting engagements of clients across multiple industries under the supervision of a senior consultant or manager; contribute to ensuring work is completed on time and within budget * Assist in planning engagement objectives and strategies that comply with professional standards and address risks * Gain understanding of the scope of the engagement and provide input based on supervisory feedback * Participate in the presentation of engagement results under the guidance of senior staff * Assist in client site visits (if needed) and learn to manage inquiries and assignments * Respond to client calls and emails in a timely manner with a solution-oriented approach, under the supervision of a manager * Support business development and community activities to help identify and research opportunities on new and existing clients * Contribute to the growth of the team's internal and external network and relationships * Support the development of the service line by assisting the leadership team in advancing thought leadership and client development * Align with the company's values and its mission and long-term vision * Assist in ensuring client deliverables are met within expectations and learn how to handle any issues that may arise * Stay updated on local and national business and economic issues * Participate in continuous learning activities and active research to improve and develop technical expertise People Management/Relationships * Treat everyone with respect * Ability to handle difficult conversations with team members regarding performance and development * Team player; successfully adapt to different personalities and working styles * Proactively and effectively communicate information regarding status issues to team members both written and oral * Hold self and others accountable for assigned work; seek and provide continuous feedback to learn and develop in role; change oriented with flexible approach Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Required Knowledge, Skill and/or Ability * Strong verbal and written communication skills, to effectively interface with clients, firm management and team members with varied technical aptitudes * Creative and innovative approach around concepts and projects * Demonstrated customer service orientation, intellectual curiosity, and listening skills * Proficient in setting priorities, managing multiple projects, overcoming obstacles, and utilizing organizational skills to accomplish tasks quickly * Problem solving skills; ability to shift focus and adapt to changes Education, Experience and Certifications * Bachelor's degree in related field of business; Master's degree a plus * 2+ years experience in consulting field with understanding of core accounting and finance principles (consideration given to relevant experience in accounting or finance areas) * Certification and/or recognition from industry professional organizations preferred * Working knowledge of Microsoft Office suite products, strong analytical knowledge in Excel and other analytical/data modeling software a plus * Ability to demonstrate creative problem solving skills and intellectually curious/motivated to develop professionally through continuous learning * Excellent attention to detail with the ability to manage multiple projects within restricted timelines Essential Functions * Must be able to remain in a stationary position as needed * The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery etc. * Constantly operates a computer and other office productivity machinery, such as an adding machine, copy machine, and computer printer * Ability to communicate in a professional manner and exchange information with internal and external team members/vendors as needed * Ability to lift/carry up to 20 pounds * Ability to work outside of normal business hours and weekends as needed * Ability to travel to other office locations as needed, overnight travel may be required * This job description is subject to change at any time and employee will be given additional responsibilities as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Salary Range: $65,000 - $75,000
    $65k-75k yearly Auto-Apply 7d ago
  • Customer Service Center Representative (Call Center)

    QNB Bank 4.2company rating

    Service specialist job in Quakertown, PA

    Job Description FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet. GENERAL DUTIES AND RESPONSIBILITIES: Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource. Opens, closes, and services every type of deposit product. Completes consumer loan applications. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities. Assumes additional job-related duties as requested. REQUIRED TRAINING, EXPERIENCE, AND EDUCATION: Successful experience working with customers and co-workers. Must complete basic CSR training within the first 6 months of employment. Must complete CSR requirement checklist within 12 months of hire. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures. Must successfully complete ABA Banking Fundamentals within the first year of employment. Must fulfill re-certification requirements for CSR annually. DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS: Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel). Previous or current banking experience. DEPARTMENT HOURS: 8:00 a.m. to 7:00 p.m. Monday through Friday 8:30 a.m. to 4:00 p.m. Saturday
    $30k-34k yearly est. 26d ago
  • Specimen Processing Specialist

    Labcorp 4.5company rating

    Service specialist job in Raritan, NJ

    LabCorp is seeking a Specimen Processing Specialist to join our team in Raritan, NJ. This position will work with internal customers, patients & physician offices to ensure that all patient care needs are addressed accurately and efficiently. The Referrals Specialist will provide product education and handle a wide variety of questions while providing market leading services. The ideal candidate will be passionate about improving health and improving lives. Pay Range: $18.25-$22/hr. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. The schedule for this position will be: Monday to Friday 10:00pm-6:30am with alternating Saturdays. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Duties/Responsibilities Act a liaison between the lab, clients, and patients. Resolve internal & external Customer requests via calls, instant messenger & email communications. Communicates with customers in respectful and professional manner. Work in multiple databases to research complex issues and questions. Provide customer education and information as needed. Review test forms for accuracy and report any discrepancies. Prepare and triage specimens for analysis. Accurately identify and label specimens. Pack and ship specimens as necessary. Prepare and store excess specimen samples. Requirements High School Diploma or equivalent. Prior medical/clinical laboratory experience is preferred. Comfortable handling biological specimens. Ability to accurately identify specimens. Experience working in a team environment. Strong data entry and organizational skills. High level of attention to detail. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $18.3-22 hourly Auto-Apply 46d ago

Learn more about service specialist jobs

How much does a service specialist earn in Allentown, PA?

The average service specialist in Allentown, PA earns between $35,000 and $116,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.

Average service specialist salary in Allentown, PA

$64,000

What are the biggest employers of Service Specialists in Allentown, PA?

The biggest employers of Service Specialists in Allentown, PA are:
  1. Neighborhood Health
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