Service specialist jobs in Baltimore, MD

Job Summary: The Fleet Operations Flag State Specialist is primarily responsible for conducting flag state safety inspections. The Fleet Operations Flag State Specialist is expected to maintain a high degree of knowledge of the Microsoft Office applications (Word, Excel, Teams, and Power Point). Additionally, the Fleet Operations Flag State Specialist must have good verbal and written communications skills when dealing with both U.S. and foreign clients. The following is a list of the specific duties and responsibilities of the Flag State Specialist. Location: Annapolis, Maryland Duties/Responsibilities: • Reports directly to the Deputy Fleet Operations Manager and is responsible for the following; • Performing flag state safety inspections and supporting marine casualty investigations as well as answering technical queries. • Conducting special inspections relative to PSC detentions of RMI flagged vessels. • Conducting Pre-Registration inspections on vessels prior to registration as required. • Conducting “vetting” and risk assessments on vessels in accordance with published “desk guides;”. • Monitoring and assisting with updating and troubleshooting of the worldwide inspections status board. • Preparing safety inspection reports for review and processing. • Delivering and retrieving RMI documents, as required. • Tracking and closing out deficiencies. • Reviewing inspection reports as assigned by the Regional Fleet Operations Manager. • Standing watch as a “Duty Officer”. • Conducting ISM, ISPS and MLC audits as directed. • Experience working with ABS, MK Class, and RINA preferred. • Other duties and assignments as may be given or directed by the Senior Vice President Fleet Operations, the Fleet Operations Manager, and the Deputy Fleet Operations Manager. Travel Time%: 35% of the work week will be spent travelling, but this number could increase during the second half of the year. • Ex Coast Guard positions such as Marine Inspector or Port State Inspector have transferable skills. • Other positions outside of the Coast Guard that have transferable skills: First/Second Assistant Engineer, Ex-Chief Mate, or Ex Class Surveyor. An ideal candidate would be someone who understands the operational capacities of a ship inside and out. Education: Bachelor's Degree Maritime Specific Education and Experience: Both a Maritime Degree and Vessel Experience. Years of Experience: 3-5 years. Physical Requirements: • This role is physically demanding. A candidate must be able to crawl, climb, and transverse through tight spaces on ships Salary Range: $80,000 - $100,000 No relocation package available

This is not a typical office role-and this is not a typical facility. This is the first point of contact for clients and a key contact for vendors and staff for a premier 24/7/365 Facility in Baltimore County. The office team is the heartbeat of the organization, serving as the single point of contact for clients from the first phone call through arrival and follow-up. As they continue to grow, we're adding a full-time Communications & Operations Specialist to take ownership of client communications and day-to-day office operations. The Role You'll serve as the primary connector between clients, trainers, vendors, and leadership. This role blends communication, coordination, light sales education, and operational ownership. You'll be trusted to run the client-facing side of the business-keeping information flowing smoothly, clients informed and confident, and the team aligned. This is a salaried, onsite position in a fast-moving environment. What You'll Do Act as the main point of contact for clients from first inquiry through training completion Communicate client needs and notes clearly to training and care staff Relay updates, progress notes, and expectations back to clients Handle ordering and coordination of facility supplies and vendors Support email communications, announcements, and occasional marketing efforts Keep the office organized, responsive, and professional Build trust with clients through empathy, clarity, and consistency What Success Looks Like Clients feel informed, heard, and confident at every step Trainers and staff receive clear, timely communication Office operations run smoothly with minimal hand-holding You fully own the communications and office function You become a trusted presence clients and staff rely on

One Physics is seeking a full-time Client Services Representative to join our growing team based out of Towson, Maryland or Dallas, Texas. One Physics has been certified as a "Great Place to Work" 3 years in a row as well as "Best Workplaces in Healthcare" in 2022 and 2023 by Fortune. One Physics employees enjoy the support and flexibility of their roles while exhibiting a passion for excellence in all areas of their work. We create a culture where employees feel valued and ensure our communities are receiving the best-in-class treatment they deserve. Position Summary The Client Services Representative plays a key role in ensuring client satisfaction by coordinating equipment testing and physics surveys, managing physicist schedules, and maintaining client compliance. This position requires exceptional organization, communication, and customer service skills, along with the ability to manage multiple priorities in a fast-paced environment. Principal Accountabilities and Core Responsibilities Scheduling Coordination Proactively reach out to clients to schedule equipment testing and physics surveys. Respond to phone calls and emails from clients, coordinating with physicists to schedule site visits. Coordinate physicists' monthly schedules to ensure all site visits are completed on time. Maintain and update information in Microsoft Dynamics 365, reporting issues, assisting with testing in UAT, and training new users. Enter and update client data, contracts, and site visit information in Dynamics 365. Run and analyze reports to ensure all site visits are accurately scheduled and completed. Schedule and track emergency site visits, ensuring accurate billing and documentation. Provide callers with information or refer them to the appropriate staff member. Support cross-functional teams by gaining knowledge of One Physics systems, business logic, and industry practices. Quote & Purchase Order Management Generate and provide quotes for service add-ons and clients requiring purchase orders (POs). Acquire and track receipt of POs to ensure all necessary approvals and documentation are in place. Enter new customers into client service software and update contract information in Dynamics 365. Collaborate with clients and internal teams to ensure accurate billing and timely service authorization. Report Management Review reports for accuracy, detail, and thoroughness prior to distribution. Distribute reports to clients in a timely manner and on an ad hoc basis when required. Maintain organized electronic copies of reports, ensuring accurate filing within the company's shared electronic folders. Run periodic audits to confirm reports are distributed, filed, and archived according to company standards. Qualifications & Required Skills Proven ability to meet goals and deadlines in a professional environment. Strong organizational, problem-solving, and decision-making skills. Exceptional attention to detail. Ability to build and maintain strong working relationships with clients and team members. Excellent listening, empathy, and communication skills. Ability to multi-task and adapt in a fast-paced, dynamic environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong written and verbal communication skills. Experience with CRM systems (preferably Microsoft Dynamics 365) is a plus. Education & Experience Bachelor's degree preferred. Minimum 2 years of client service or customer service experience required. Experience in a professional office environment; scheduling or coordination experience preferred. Proficiency in Microsoft Office applications. CRM experience is a plus. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience, education level and expertise. If you have questions on compensation, please ask your recruiter. After receiving a conditional employment offer, candidates must complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in USA. If you are interested kindly share profile at Title: DC Operations Lead Location: Rockville, MD (Onsite) Duration: Fulltime Responsibilities: This is a 100% hands-on technical role (not just lead). Exposure and working experience on AWS and Azure Preferred. Lead the data center operations team, providing guidance, training, and support to ensure high performance and operational excellence. Act as the primary point of contact for all data center-related issues and escalations. Oversee the daily operations of data center facilities, ensuring high availability and reliability of all systems. Manage data center infrastructure technology stack end to end - VMWare/VxRail/Citrix/Logic Monitor/Moog Soft/AD/Azure AD SSO, Azure Security Policy/PKI/Windows & Linux Servers/Vulnerability management/Beyond Trust Password Safe and AD-Bridge/Storage & Backup tools etc. Ensure adherence to operational standards and best practices. Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations. Lead, mentor, and manage a team of data center operation engineers offshore. Provide guidance and support for professional development and performance improvement. Coordinate and manage the team's daily activities, ensuring alignment with organizational goals and priorities. Lead the response to data center incidents, ensuring timely resolution and minimal impact on business operations. Perform root cause analysis and implement preventive measures to avoid recurrence of issues. Develop and maintain incident management processes and procedures. Plan and oversee scheduled maintenance and upgrades of data center infrastructure. Ensure that all hardware and software components are up-to-date and functioning optimally. Coordinate with vendors and service providers for maintenance and support activities. Monitor and analyze data center resource usage, ensuring efficient utilization and avoiding over-provisioning. Conduct capacity planning to support future growth and demand. Implement optimization strategies to enhance performance and reduce operational costs. Ensure data center infrastructure adheres to security policies, standards, and best practices. Implement and maintain security controls to protect data and systems. Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA). Develop and implement disaster recovery and business continuity plans for data center operations. Ensure regular testing and validation of disaster recovery procedures. Ensure data center infrastructure is resilient and can recover quickly from failures or disruptions. Work closely with other IT teams, business units, and stakeholders to understand requirements and deliver solutions that meet their needs. Collaborate with vendors and service providers to evaluate and integrate new technologies and services. Communicate effectively with stakeholders, providing regular updates on data center operations and performance. IT Environment Monitoring 24x7 ITSM queue-based monitoring. Triage and first-level troubleshooting based on alert severity. Incident resolution using Standard Operating Procedures. Vendor Coordination Coordinate with vendors for infrastructure on public/private Cloud. Provide vendor contact details and escalation matrix. Citrix Architecture and Optimization Maintain Citrix architecture and seek continuous optimization. Participate in architecture design and planning with the steering committee. Recommend system and end-user performance improvements. Implement approved performance improvements. Citrix Environment Support Support Citrix environment and integrate with Client-specific technologies. Order, install, update, and maintain Citrix servers and tools. Assess, consolidate, upgrade, and manage Citrix infrastructure, including SDX appliances. Manage NetScaler infrastructure and upgrades. IT Service Continuity and Disaster Recovery (DR) Services Strategy and Policy Definition Coordination and Execution Data Management Testing and Reporting DR Activation and Coordination Review and Enhancement Onsite and Remote Support Onsite server support, IMAC services, and remote software installation. Decommissioning, proactive evaluation, and datacenter assessment. Windows Server Management & Projects Administer and monitor Windows servers, including health checks and problem management. Manage local users, groups, shares, and server disk/storage. Handle event logs, vendor coordination, and performance issues. Install and manage IIS, apply security patches, and troubleshoot clusters. Oversee DNS, SCOM, certificate management, migrations, and server deployments. Linux Server Administration and Projects User Administration - Manage user accounts, environments, and home directories. OS Package Administration - Add/remove OS packages and troubleshoot issues. Storage Management - Create/manage file systems, logical volumes, and clean up disk space. NIS and NFS Management - Administer NIS tables and services, install/configure NFS servers. Network and Security - Configure/manage NTP, DNS, and implement security standards. OS Upgrade and Patching - Upgrade/patch Linux OS, configure SSSD and AD, manage disk and security. High Availability and Compliance - Build/configure HA environments, enforce security, and ensure regulatory compliance. Server Builds and Management - Install/configure NIS, mail, DNS servers, and centralized syslog servers. DC Power Tools Tool Stack -Logic Monitor, MoogSoft, Manage Engine, Beyond Trust Password Safe, Beyond Trust AD Bridge, CommVault compliance Search, Veritas Hubstor etc. - Management and Support Logic Monitor Administration Installation and Configuration - Install and configure LogicMonitor Collectors and group servers for monitoring. Monitoring and Reporting - Configure monitoring settings, create HLD/Templates/SOPs, and integrate with Moogsoft. Maintenance and Troubleshooting - Backup/restore LogicMonitor Collectors, troubleshoot devices, and modify LogicModules. Storage Backup & Data Management Define performance, data segregation, backup, restore, archival, retention, reliability, encryption, security, scheduling, and access control needs. Recommend hierarchical storage solutions (shared/dedicated, tiered storage, platforms) and procedures to meet requirements and SLRs. Review and approve storage and backup solutions and procedures. Procure and manage data storage infrastructure (SAN, NAS, tape, optical). Provide and manage backup and archival consumables for Client facilities. Maintain data set placement, manage data catalogs, and configure Nimble SAN and NAS switches. Notify Client of any data losses or risks. Perform data and file backups/restores per procedures and SLRs. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus. Minimum 10 years of experience in data center operations, with at least 5 years in a leadership or senior technical role. Extensive experience in data center operations, with a proven track record of managing large-scale data center environments. Preferred Qualifications/ Skills Relevant certifications from Microsoft, VMWare Citrix and Storage vendors are highly desirable. Experience with ITIL or other IT service management frameworks. Familiarity with cloud computing and hybrid data center environments. Excellent communication and collaboration skills, with the ability to effectively interact with technical and non-technical stakeholders at all levels of the organization. Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions in a timely manner. Proven ability to work independently as well as part of a team, with a proactive and self-motivated attitude towards achieving project goals. Best Regards, Manohar Swamy DTAI Hiring Team, Genpact E: ************************** Connect on LinkedIn: Equal Opportunity Statement: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit *************** Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..

Title: Quality Control Analyst - Mortgage / Underwriting Seeking a Quality Control professional with 3+ years of experience and strong mortgage underwriting and credit risk expertise. This role blends business-side underwriting knowledge with technical and documentation skills, supporting Quality Control teams through process documentation, SharePoint management, and cross-functional collaboration. Key Responsibilities: Create and maintain Quality Control documentation (procedures, job aids, tools) Manage and organize SharePoint sites for QC teams Analyze data and business processes to resolve issues of varying complexity Coordinate and facilitate knowledge-sharing sessions with SMEs and stakeholders Capture meeting notes, action items, and ensure follow-through Required Qualifications: 3+ years of experience in mortgage underwriting, QC, or credit risk Strong understanding of mortgage systems, data, and end-to-end processes Hands-on experience with SharePoint and documentation management Excellent written and verbal communication skills Strong analytical, problem-solving, and critical-thinking abilities Ability to work independently, manage multiple priorities, and meet deadlines Experience with process mapping and continuous improvement preferred We are an Equal Opportunity Employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status. We value diverse perspectives and actively seek to create an inclusive environment that celebrates the unique qualities of all employees.

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminacio´n (Spanish) *:** *Satair (an Airbus Services Company)* * is looking for a * *Tooling Services Specialist (Contract) ** to join our Repair & Warranty department based in ** Herndon, VA* . * In this role you will respond to customer inquiries and facilitate the lease of Airbus proprietary tools, vendor tools, and Ground Support Equipment (GSE), as well as manage their return. Additionally, you'll support tool purchase orders and all related processes. **Meet the Team:** In support of Warehouse Operations, our team members support everything from receiving to packing and shipping of materials. The warehouse is at the core of our operations, assuring that Team Airbus members and our customers get the materials they need to be successful. **Your Working Environment:** The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze! *Your Challenges:** *Customer Support 40%** *Tool Lease** Focal point of contact for our customers in Americas with regards to tool lease services Responsibility for processing the customer's request for tool lease quotations as well as incoming orders Ensuring a smooth progress of the order handling and following up according to customers' requirements Keeping up the material and logistics activities and the associated services for customer satisfaction Proactive notification of the customer about their order status Monitoring and reporting of customer KPI Interface with all stakeholders to ensure Airbus' commitments towards our customers *Tool Sale ** Manage end -to-end the interfaces between supplier, customer and internal organizations for all tool sales Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes.. Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages. Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner. *Internal Team Interface 40%** *Tool Repair** Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency Interface with the Quality team to address backlog and quality discrepancies. Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification *Reporting 20%** Report status of available Airbus Prop. Tool recertification and lease return available inventory Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities. Perform additional duties as assigned. *Your Boarding Pass:** Required: Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience 3-5 years of experience in a customer service function Demonstrated analytical skills and experience in developing reports describing status of activities Authorized to work in the US, Able to work in US without current or future need for visa sponsorship Knowledge of Customer Business & Operations, customer expectations & needs Technical Data Awareness IT affinity to support the digitalization of manual processes Ability to foster and maintain positive relations across functions and stakeholder management Ability to work in an international context Strong organizational skills with the ability to prioritize tasks effectively Extrovert and good communicator Excellent problem-solving skills with a keen attention to detail Ability to follow-up closely and independently Ability to work under pressure & multi-task Good coordination and cooperation skills Proficiency in English, both written and verbal Good analytical and numeracy skills PC literacy, including word processing, spreadsheets and database use * SAP * Excel/G suite, especially Sheets Preferred: Bachelors Degree is highly preferred Experience with G Suite Previous experience as a Tooling or Repair Specialist in a manufacturing environment Additional technical certifications or training is a plus Knowledge of aircraft maintenance and/or airline operations Knowledge of various hand tools, power tools, machinery, and equipment used in manufacturing processes Other business integrated systems *Physical Requirements:** Onsite or remote: On-site Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily Hearing: able to hear and to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily Sitting: able to sit for long periods of time in meetings, working on the computer. Daily Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving. Standing: able to stand for discussions in offices or on the production floor. Daily Travel: able to travel independently and at short notice. Daily Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor. Ability to work in the US without current, or future, need of visa sponsorship/work authorization is required for this position. * This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. Take your career to a new level and apply online now! A full job description will be provided to candidates who progress to the interview stage or any candidate upon request. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. ****Company:**** Satair USA, Inc. *Employment Type:* Agency / Temporary *Experience Level:* Professional *Remote Type:* On-site *Job Family:* Material Support & services ------ Job Posting End Date: 02.06.2026 ------ Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At least seventeen (17) Medicaid related Call Center Customer Service Representatives are needed for a long-term project in DC. These positions are 100% onsite and located downtown, near Farragut North Metro Station. The Midtown Group is teaming up with a leading technology company to support a D.C. government department that offers its residents a Medicaid program. Our collective goal is to modernize and optimize DC's Medicaid program while offering outstanding customer support. Our venture is focused on improving outcomes, enhancing provider experiences, and safeguarding program integrity. For this project, our partner will provide technology, and we will provide people and expertise across several functions, including contact center operations. Our Customer Service Representatives will support D.C. medical providers who need assistance with invoices and payments for service they provide DC Medicaid recipients. These positions are in-person, located in Downtown D.C. There are no plans to move to hybrid or fully remote models. Interviews begin on Thursday, 12/18/25, and these engagements are expected to start on 1/29/26 and may continue for up to two or three years or longer. Key job tasks CSRs have several job responsibilities, and some of the critical ones are: • Receive inbound contacts using the contact center platform, respond to general customer questions, provide consultancy using insurance and healthcare expertise available in the knowledgebase, and escalate to appropriate staff as needed. • Handle and process contacts so that service level targets are exceeded. • Process requests and document contacts, including updates to account history with results of the interaction to include proper documentation. This is critical, as this case history is referenced by CRSs and supervisors to understand what has taken place to date and how to best resolve an issue or progress a case. • Interface with team members, management, and customers to resolve customer service issues. • Review and recommend modifications to procedures and workflow, as needed, to ensure efficient and effective processing of transactions. • Conduct outbound customer contacts in response to customer direction or other business needs. • Attend twice-weekly pre-shift meetings, on Mondays and Thursdays, to hear essential information from supervisors, to participate in interactive Q&A, etc. • Follow contact center scripts, properly verify callers, gain permissions to disclose information, or assist, and fully document each contact. Performance measurement The Midtown Group measures performance in several ways, with the key ones being: • Quality Assurance assessments: CSRs may have their calls monitored and assessed at any time during a shift. We and our partner monitor and assess our CSRs regularly. CSRs are expected to maintain or exceed a QA pass rate of 90%+. Calls are considered failed if a CSR misses or incorrectly performs any critical element of the job. These items are well-covered in training and reinforced during pre-shift and individual coaching sessions. • Call handling metrics are a good measure of performance and the three focus areas are: • Percent of your shift that you are either on a call or available to take a call. • Length of call. We are here to provide efficient, professional assistance, so a consistent record of accomplishment of extraordinarily long or noticeably short calls is frowned upon. • Percent of calls that you transfer. This often indicates that a CSR is unable or unwilling to assist callers. • Attendance Minimum requirements • High School Diploma or equivalent, 2-year post-high school Degree, or bachelor's degree. • Typically, four + years of on-site/in-person multi-channel contact center experience in a similar or related field. • Proficiency with basic help desk software, computer software and Microsoft Office applications. • Problem-solving skills to bring inquiries to effective resolution. • Customer service skills, with an emphasis on written and oral communication, to respond to inquiries professionally and efficiently. • Medicaid and health insurance experience is strongly preferred. Other important skills The ability to provide exceptional customer service is important to the Midtown Group and our client. If you have the service gene - if helping others is in your DNA - we are happy to have you join us. Our most effective and successful Customer Service Representatives exhibit the following skills: • Conduct themselves with professionalism, empathy, patience, courtesy, and intact. • Communicate effectively, clearly, and professionally. • Listen carefully to understand the caller's situation, to determine the caller's needs, to read and understand the case history, and to provide the appropriate course of action. • Effectively collect and handle sensitive data and personal information, as needed. • Deal well with conflict, as well as complex and emotional situations. • Be flexible, and able to work independently. Hours, project duration, etc. The contact center operating hours are Monday through Friday, from 8:00am to 5:00pm ET. However, schedules will be between the hours of 7:45am to 5:15pm ET, to allow for pre-shift sessions and last-minute contacts/wrap up. The contact center is closed on Federal holidays. Candidates must be able to work 40 hours per week. The base period for this contract is one year, through November 2026, with two additional annual option periods. This contract could run for nearly three years, until November 2028

Salary: $40000.0 - $60000.0/year Experience: 2 Year(s) Bilingual Licensed Insurance Customer Service (Spanish/English) - State Farm Golden Valley, MN | Salary + Bonus (40,000 - 60,000/year) Signing Bonus! Join a top-performing State Farm agency as a bilingual (Spanish/English) Customer Service Representative. Help customers with insurance coverage, claims, and policy changes while growing your career in a fast-paced, professional environment. Must be fluent in Spanish and English. An active Property and Casualty license is required prior to starting. Responsibilities Establish and maintain customer relationships with follow-up as needed Provide prompt, accurate, and friendly customer service, including inquiries about insurance coverage, policy changes, claims, transfers, and billing Use a customer-focused, needs-based approach to educate clients about insurance options Maintain a positive attitude and strong work ethic with a commitment to daily success Qualifications Active Property and Casualty insurance license - MN required prior to start Life & Health license - optional but a plus Strong communication skills in English and Spanish (written, verbal, listening) Excellent interpersonal and relationship-building skills Detail-oriented, organized, and people-focused Self-motivated and comfortable in a team environment Proactive problem-solving skills Ability to learn new computer systems efficiently Able to multi-task in a fast-paced environment while maintaining accuracy Eligible to work in the US and complete a background check Bilingual; fluent in Spanish and English Compensation and Benefits Salary plus performance-based bonus Paid time off (vacation and personal/sick days) Signing bonus Disability and life insurance Retirement plan with company match Valuable professional experience Opportunity for growth and advancement within the agency About Our Agency This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies Employees of State Farm agents are not employees of State Farm Selected candidates must meet licensing requirements and complete training programs #SMAC PI1a1a53ebee5d-30***********5

About the Company A well-established restoration services company with nearly 40 years of experience is looking for a Bi-Lingual Customer Service Coordinator to support day-to-day operations. We specialize in helping homeowners and businesses recover from water damage, fire damage, mold, and other property disasters. Our mission is to provide fast, compassionate, and professional service during times of need. This job is located in the Mount Vernon area of Alexandria, VA. Preference will be given to candidates that live within a reasonable commuting distance (roughly 10 miles). Looking for Bilingual Candidates that are fluent in Spanish! About the Role As a Customer Service Coordinator, you'll serve as the first point of contact for customers, coordinate technician schedules, and ensure timely service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about helping people in challenging situations. Key Responsibilities Answer inbound calls with professionalism, urgency, and empathy Dispatch technicians and manage the daily service schedule Serve as a communication bridge between customers, field staff, and internal teams Update job records and maintain accurate documentation in company systems Follow up with customers to ensure satisfaction and gather feedback Support the team with general administrative and coordination tasks What We're Looking For ✅ 2+ years in customer service, dispatching, or administrative coordination ✅ Experience in restoration, construction, or field service industries is a plus ✅ Excellent verbal and written communication skills ✅ Strong organizational skills and attention to detail ✅ Comfortable working under pressure and juggling multiple priorities ✅ Proficient in Microsoft Office; ability to learn internal software systems quickly What We Offer Competitive salary Monday to Friday schedule - no weekends A stable and supportive work environment Opportunity to make a real impact during people's times of need Paid training and long-term growth potential Excellent Benefits

We are looking for Customer Service Representatives to join our client's team. In this role, you will provide exceptional customer support by addressing inquiries related to basic account issues, password resets and troubleshooting general website and access related problems. This role requires being 100% onsite in Alexandria, Virginia on a shift basis and being able to be public trust security cleared. We can only accept applications from US Citizens and Green Card holders. Qualifications Customer Service Experience: At least one (1) year of customer service experience, including phone and/or email contact center experience, data entry, contact center problem logging, and use of Automatic Call Distribution (ACD) systems. Communication Skills: Strong listening and oral communication skills with the ability to interact professionally and courteously with customers. Technical Proficiency: Must be proficient in using web-based databases, software, and email platforms. Language Skills: Must be fluent in English (speaking, reading, and writing). Background Check: Must be able to pass a federal background investigation and obtain a Public Trust clearance. Required Skills Customer service experience, communication skills, background check. Pay range and compensation package $17.50 to $20.00 per hour Equal Opportunity Statement: We are committed to diversity and inclusivity.

Clearance: Public Trust (Candidate must currently hold-or be able to obtain-Public Trust; DOJ Public Trust preferred) Work Type: Onsite, Government Site Schedule: 24/7 Operations (Standard 40-hour workweek; no telework) Contract: 6-month assignment with extension potential Role Summary The EOC Specialist - Junior provides enterprise-level monitoring, incident management, and operational support for the Department of Transportation (DOT) Headquarters. The role supports near real-time infrastructure and network monitoring, incident response, troubleshooting, communication workflows, escalation management, and documentation activities within a 24x7 EOC environment. Daily work includes responding to events, performing early analysis, coordinating with DOT Tier III teams and external vendors, and ensuring accurate reporting and knowledge transfer. Key Responsibilities Provide proactive and scheduled console monitoring of enterprise infrastructure and systems (hardware, network, critical systems) in near real time. Respond to events, alerts, and automated tool notifications; perform early analysis and validate events with appropriate POCs. Troubleshoot affected configuration items (CIs), including performing ping tests and accessing routers/switches to review logs and interface status. Escalate issues by opening and assigning ITTSM tickets; coordinate with DOT Tier III teams and external vendors such as AT&T. Generate and deliver required communications for incident management, including notifications, cyber incident updates, service degradation/outage messages, daily operations reports, and COE morning summary reports. Initiate Critical Incident Management processes and lead the Incident Response Bridge process, including capturing notes for outage communications and coordinating participant engagement. Perform Root Cause Analysis (RCA) documentation, gather supporting data, assign RCA numbers, and identify material to be added to the knowledge management repository. Provide on-site troubleshooting and repair support for ExecHelp and Tier III teams during off-hours, including hands-on data center support and escorting unbadged personnel. Maintain POC and site information for remote locations; create and update SOPs related to IMC processes. Generate and distribute daily and weekly operational reports. Identify problem areas within systems and coordinate actions for resolution using established concepts, processes, and procedures. Required Technical Skills Experience monitoring and managing enterprise systems and networks using advanced tools and technologies. Ability to perform network troubleshooting (ping, router/switch access, log review, interface analysis). Proficiency with event and alert response workflows in an enterprise operations environment. Experience with IT ticketing systems (opening, assigning, escalating, and managing tickets with internal teams and vendors). Strong incident management communication skills, including drafting notifications and operational summaries. Ability to initiate and support Critical Incident and Incident Response Bridge processes. Hands-on technical support capability for data center environments. Knowledge management experience: SOP creation, documentation updates, RCA creation, and repository maintenance. Preferred / Nice-to-Have Skills Familiarity with ServiceNow Familiarity with BMC Remedy Qualifications & Experience Bachelor's degree in Computer Science, Information Technology, System Administration, or a related field (or equivalent experience). Minimum 2 years of experience supporting an enterprise operations center, monitoring systems, and managing networks at scale. Candidate must be a U.S. citizen or green card holder, with at least 3 years of residency in the U.S. Ability to obtain and maintain a Public Trust clearance (must be granted before assignment begins). About the Team / Company This role supports the Department of Transportation (DOT) under a Leidos contract as part of the Digital Modernization Business Unit. The Enterprise Operations Center (EOC) provides continuous (24/7) monitoring and incident response services for DOT systems. Work is performed onsite at the DOT Headquarters.

Schedule: 1,800 - 2,000 hours per year Salary Band: $140,000 - $160,000 (non-licensed) $160,00-$190,000 (licensed broker) $200,000+ (licensed attorneys) This law firm is home to highly motivated professionals distinguished by intellectual rigor, technical excellence, and a shared commitment to superior client service. The Customs Specialist plays a critical role in advising clients on complex import and trade compliance matters while contributing to a collaborative, high-performance environment focused on continuous improvement. Highly preferred to have a Licensed U.S. Customs Broker or licensed practitioners of Law. Key Responsibilities The Customs Specialist will provide substantive analysis and practical guidance across a broad range of customs and trade matters, including: Tariff classification, customs valuation, country-of-origin determinations, and entry requirements Identification of duty drawback opportunities and duty/fee savings strategies Advising on CBP automated systems, including ACE, post-entry audits, and focused assessment audits Supporting the design and implementation of compliance solutions, with an emphasis on automation and process optimization Assisting with due diligence reviews, privilege reviews, and audits of client records and files Conducting legal and factual research related to customs laws, regulations, markets, and industry standards Coordinating filings and communications with U.S. Customs and Border Protection and other government agencies Collaborating with attorneys, specialists, and clients to deliver accurate, timely, and strategic outcomes Qualifications Bachelor's degree or higher from an accredited college or university Customs Broker License strongly preferred. Trade Compliance Specialists or Import Specialists will be considered. Substantial experience in customs and international trade compliance, including roles such as: Licensed Customs Broke U.S. Customs Auditor Hands-on experience with CBP's ACE Portal Exceptional written and oral communication skills, with the ability to convey complex technical information clearly and precisely Strong research capabilities, including regulatory and factual analysis Proficiency with Microsoft Office applications, including Word, Excel, and Access Willingness to travel as required, internationally. This role rewards precision, judgment, and intellectual stamina. It suits someone who enjoys living at the intersection of law, logistics, and systems where a single classification decision can ripple across global supply chains.

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world. We do this by delivering innovative packaging that offers significant value for brand owners, retailers, and consumers alike. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally. Sustaining a leadership position requires us to build a team of highly talented, dedicated, and driven individuals. CROWN's Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder, and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN's Food Division. Location: This position will support CROWN Food Division customers in the Northeastern United States and Eastern Canada. Position Overview: This position will support metal packaging customers of the CROWN North American Food Division in the Northeast United States and Canada. This position is a field technical service representative who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Job Responsibilities: Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customer and internal manufacturing operations Partner with the Company's Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs The ideal candidate would possess the following attributes: BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry. Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required. Effective communication skills are needed for this role, both verbal and written, as well as the ability to interact with customers and employees at all levels of the organization. Demonstrated ability to effectively manage multiple projects to completion Self-motivated and eager to take the initiative, with the ability to work effectively in a team setting and as an individual Well organized and detail oriented with good time management skills Strong PC skills are a must, especially using Word, Outlook, and Excel. Committed to on-going personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl. The associate may lift and/or move up to 30 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. Working Conditions Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office. While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. The associate may be exposed to a wide range of temperatures. The noise level is frequently loud. *Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Benefits: Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a client-focused and consultative professional to join our team as a Client Success Specialist (Vehicle Acquisition). In this role, you will serve as the primary client partner and process owner for the end-to-end acquisition of fleet vehicles, from model year setup through delivery. The position is accountable for guiding clients through specification, cost analysis, and manufacturer selection to ensure acquisition decisions align with their fleet performance and financial goals. Success in this role results in a seamless client acquisition experience, optimized total cost of ownership, and strengthened client relationships that support retention and Element's overall profitability. What You'll Do Serve as the primary client contact and owner of the factory order acquisitions process (wing-to-wing). Guide clients through evaluation of models and manufacturers that best align with overall fleet performance goals. Assist clients with vehicle and specification decision-making. Collaborate with Commercial teams including Vice President, Account Executive, Sales, and Consultants on account strategies. Partner with Customer Service Associates (Customer Service Associate) to create and maintain Fleet specifications. Develop lifecycle cost analysis, payment schedules, pricing, and specifications. Prepare manufacturer comparisons and recommend best-value packages and equipment. Research and resolve client inquiries on acquisitions tasks from order placement through delivery, engaging with acquisition team members. Interact with clients' manufacturer representatives as needed and keep clients informed of manufacturer changes. Serve as the client point of contact for Fleet Select and Driver Location Online (system) training and inquiries. Create and maintain client-specific Fleet Specifications throughout the year and obtain approvals. Internally, this role is referred to as a Consultant, New Vehicle Acquisition Basic Qualifications Bachelor's degree in business, Supply Chain, or related field; or equivalent business experience. Minimum of 3 years of professional experience with direct client contact. Proficient in Microsoft Office Suite (Excel, PowerPoint, Word). Strong negotiation and analytical skills. Ability to influence client decisions with diplomacy and consultative skill Preferred Qualifications Strong presentation and facilitation skills. Effective decision-making and problem-solving ability. Highly organized with strong time management skills; able to manage multiple priorities. Detail-oriented with a focus on accuracy. Ability to adapt to change with flexibility Location: Owings Mills, MD. The hiring base salary range for this position is $60,400- $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You • A culture of innovation, empowerment, decision-making, and accountability • Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness • Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ********************************* or call **************. Know Your Rights: Workplace discrimination is illegal

BACKGROUND Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 40 years. Today there are over 700 locations in 40 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement-which encourages participation in and understanding of each child's development. Our class curriculum is developed by our experienced child development program directors and incorporate a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in 6-month increments to meet a child's unique interests and abilities. From birth to age 5, there's always something special awaiting you and your child at Gymboree Play & Music. Job Description Seeking Part-Time Customer Experience Expert: This person will be responsible for ensuring timely follow-up of customer inquiries for classes, birthday parties, special events and billing issues. Duties include emailing customers, tracking and sorting customer emails for follow-up, making phone calls, organizing customer follow-ups and action plans, and closing the loop to drive customer enrollments. 10-15 hours a week commitment Must be available to work every afternoon from 4:00pm-6:00pm - Monday thru Friday Position requires exceptional customer service skills as well as computer, written and communication skills Must be able to multi-task and take direction to drive results to manage all aspects of the customer experience Must be reliable/dependable, extremely organized, self-motivated, action oriented and a thinker/problem solver Flexible schedule a plus to occasionally cover additional shifts when needed This is an excellent position for: College Students with afternoon availability Persons looking for a 2nd job with fixed shift/hours week-to-week "Young at Heart" Seniors seeking part-time work Qualifications Customer Service Skills, Communicator, Problem Solver, Computer Skills Additional Information All your information will be kept confidential according to EEO guidelines.

We are in search of a diligent and dedicated Customer Success Consultant to join our Customer Success team. We are Signal Vine, and we have an AI-based text messaging service that is a proven determinant in student success. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, Signal Vine is the place for you. The perfect candidate is interested in problem solving, helping people, and tackling tricky challenges that confront our customers. This is a customer-facing role, responsible for assisting the customer best utilize the Signal Vine platform. You will act as the technical lead working with customers to set-up and send important message campaigns using the Signal Vine platform. Who We Are Signal Vine is the leading Artificial Intelligence (AI)-powered messaging platform transforming how higher education leaders reach, support, and engage students. We believe in the power of conversation to build communities and to strengthen the opportunity for all to succeed. We are passionate about solving education and social challenges through technology-based innovation and building a business we can all be proud of while doing it. Job Description What You'll Do On a daily basis you will: Maintain positive customer satisfaction for a number of dedicated accounts Help drive adoption of new features and expand customer usage of existing tools Assist customers in setting up new messaging campaigns Train users on how to use the platform and answer day-to-day questions Perform other customer success or support tasks as required Qualifications Who You Are First of all, you must have a bachelor's degree (BS/BA) from an accredited, four-year institution (or relevant work experience). Specifically, you should have: Experience working with technology products and platforms Interest in technical topics or learning to code is a plus Additionally, you must have/be: Obsessive about getting all the details right Internal drive to meet deadlines and to bring others along with you Effective time management and organizational skills Excellent analytical, verbal and written communication skills Integrity, high character and ability to maintain the confidentiality of customer data Desire to work in an early stage company with "can do" start-up attitude Additional Information What Else You Should Know Part of the growing education technology presence in Alexandria, VA, we are located just down the road from Amazon HQ2. We've been recognized as one of DC's most enviable offices by DC Inno and we offer a rewarding culture that promotes teamwork, growth, and enjoying our day to day roles. Our high growth business provides employees with a great opportunity to grow in their careers. Competitive salary with individual commission structure Medical (employer paid), dental, and vision insurance plans 401(k) plan with company match Generous paid time-off and holiday schedule with additional floating holidays Casual office attire and pet-friendly office What Now? Come join us as we build an exciting company that sits at the intersection of education and cutting-edge, AI-backed technology. All your information will be kept confidential according to EEO guidelines.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Job DescriptionSteeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John's Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.'s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night's sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC's most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Reservations Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of Reservation Agent. Your primary responsibility will be to attend to guest needs during the reservation process ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams' Leading Quality Standards. What you'll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance· generous 401K with a 3-to-1 match· free parking and dry cleaning· free meal in the employee cafeteria Find out more We encourage you to get to know us a little better, virtually, via Instagram, Twitter, and Facebook. #hospitalityjobs #hoteljobs #luxuryjobs #thehayadams The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. Equal Opportunity Employer/Veterans/Disabled We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00387 Bel Air, MD-Bel Air,MD 21015Position Type:Regular/Part time Pay Range: $16.00 - $20.00 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.