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IoT Solutions Specialist - MedTech & Life Sciences
Cognizant 4.6
Service specialist job in Bridgewater, NJ
Job Title: Solution Sales Specialist - Medical Device R&D | Life Sciences Vertical
Experience Level: 14+ Years Industry: Life Sciences | Medical Devices | Product Engineering
Technology Solutions and Sales; Medical Device R&D Engineering
We are seeking a Service Line Solution Sales Specialist with deep technical expertise in Life Sciences, a problem-solver who can support growth in our industry focused solution sales efforts, primarily concentrating on the Life Sciences, Smart Manufacturing, Product Engineering, R&D and IoT Services sectors within Cognizant Core Technologies and Insights Business. The role will serve our portfolio of clients in Life Sciences and Healthcare.
About Cognizant's IoT Practice:
When data, deep expertise and real-time inputs meet to deliver instant insight-that's intuition. When connected technologies work autonomously and continuously to create new value, exceptional experiences, and powerful collaboration-that's intuition engineered with Cognizant IoT. We can transform our customers' business into an IoT-enabled, intelligent enterprise that harnesses the power of connectivity-sustainably-to see ahead and stay ahead.
We use a human-centric approach to solve our customers biggest challenges and improve everyday life. Across information and operational technology, we combine software, hardware and edge IoT technologies with engineering and security capabilities to help our client's business take advantage of the almost unlimited synergies between the physical and digital worlds.
About the Role
We are seeking a Dynamic and Strategic Sales Leader to drive growth in the Medical Device R&D sector within our Life Sciences vertical. This role is ideal for a seasoned professional with a strong background in engineering services, product development, and consultative sales. You will be at the forefront of shaping and executing sales strategies, building client relationships, and delivering innovative solutions that transform the medical device landscape.
Key Responsibilities
· Develop and execute a robust sales strategy and pipeline generation plan tailored to the Medical Device R&D sector.
· Handle a portfolio of IoT programs, establish and run governance with client collaborators, and run financial and demand forecasts across their portfolio. Also drive continuous improvements resulting in client value benefits and client strategy to drive growth.
· P&L role - Responsible for both top line & bottom-line growth.
· Lead end-to-end sales, solutioning, and client relationship management within the Life Sciences vertical.
· Cultivate and manage key stakeholder relationships-both client-side and internally across Cognizant teams.
· Own and evolve account plans, focusing on deepening existing client engagements and identifying strategic new opportunities.
· Drive proactive proposal development and manage RFP responses aligned with account strategy.
· Collaborate with internal leadership to co-create and deliver impactful solutions.
· Meet and exceed annual revenue and profitability targets.
· Operate effectively within a matrixed organisation, managing prospecting and broader sales objectives.
· Partner with industry vertical teams to build and sustain long-term executive-level relationships.
· Lead and participate in the complete sales lifecycle-from opportunity identification to closure.
· Ensure seamless demand fulfilment by coordinating with HR, Operations, and global delivery teams (Offshore/Nearshore).
Qualifications & Experience
· Minimum 14 years of experience, with at least 10 years in business development or sales roles within Product Engineering, Industrial Automation, or Manufacturing domains.
· Should have industry relationships in Bio Pharma and Med Tech sales experience market leadership, relationship management, and a track record of achieving both Revenue and TCV targets.
· Proven success in managing large-scale consulting engagements.
· Deep domain expertise in Medical Device Manufacturing, Smart Product Development, and R&D Engineering.
· Strong understanding of the full product development lifecycle for medical devices and related manufacturing products.
· Technical proficiency in Product and R&D Engineering Services, with a consultative approach to solving complex business challenges.
· Demonstrated experience in selling Engineering Services or to R&D divisions within the Life Sciences sector.
· Exceptional communication, executive presentation, and stakeholder engagement skills.
· Ability to engage with senior client stakeholders, including Product R&D Leaders, Manufacturing Process Heads, and C-suite executives.
· Familiarity with regulatory environments such as GxP is preferred.
· In-depth knowledge of emerging technologies including Embedded Software Engineering, Edge Intelligence, Device Engineering, PLM, Mesh Networking, WiFi, and technology migrations.
· Bachelor's degree in Engineering or a related technical field.
Salary and Other Compensation:
The annual salary for this position is between $160,000 to $175,000+ depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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$160k-175k yearly 2d ago
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Operations Specialist (The Mall at Bay Plaza R753)
Apple 4.8
Service specialist job in New York, NY
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As an Operations Specialist, you make sure that products flow smoothly through the store by maintaining product availability for customers, completing inventory tasks, supporting the implementation and maintenance of Apple preservation standards, and delivering product to customers and team members. You engage with enthusiasm and apply product expertise to offer recommendations that help drive sales and support the overall customer experience.
**Description**
Complete inventory receiving, counting, returning, and shipping tasks in compliance with Retail Inventory processes.
Complete product fulfillment tasks and deliver items from Runner requests to customers and team members in support of creating an exceptional customer experience.
Use communication and training resources to keep up to date with inventory process changes.
Perform demo and restocking tasks to support technology and merchandising priorities.
Support the Operations Lead with the implementation and maintenance of Apple preservation standards.
Perform other tasks as needed, including but not limited to supporting customer-facing activities.
Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should:
* Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
* Be able to lift and carry product to various locations within and nearby the store.
**Preferred Qualifications**
You can:
Focus on the customer experience, with an emphasis on serving both the internal and external customer.
Be a self-starter who is detail-oriented and organized.
Prioritize workload and meet deadlines in a fast-paced environment.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Be trusted with sensitive or confidential information, keeping with Apple's core values.
Be curious and open to learning from others and helping each other grow.
### Place of Work
On-site
### Requisition ID
Retail2
### Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits (************************************************ For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information (************************************************************************** Picker?d=10&m;=location). Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (**********************************************************************************************
### Application Link
*********************************
$72k-106k yearly est. 2d ago
Customer Specialist
Carmax Corporation 4.4
Service specialist job in Wayne, NJ
Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications. Conduct vehicle condition assessments by collecting, recording, and communic Customer Specialist, Specialist, Customer Service, Automotive, Vehicle
$36k-41k yearly est. 1d ago
Customer Success Associate
Archipelago Analytics Holdings Inc.
Service specialist job in New York, NY
Who we are:
Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control.
Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers.
If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless.
NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule.
Who you are:
Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements.
Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus.
Responsibilities:
Support customer onboarding plans and timelines, prioritizing value delivery
Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions.
Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management.
Support business reviews and ongoing training, as required.
Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality.
Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process
Lead management of customer facing FAQs, user guides, and in-app engagements.
Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot.
Maintain Support Service Level Agreements (SLA).
What Success looks like in 12 months:
Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building.
Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce).
Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings.
Assist the CSM team to achieve less than 10% churn.
Demonstrate growth toward successfully leading assigned customers through the customer onboarding process.
Qualifications:
A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position.
Critical thinking and problem-solving capabilities; proficiency in data / business analysis.
Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail.
Highly organized and inquisitive with an interest in developing business acumen.
Empathy with a knack for understanding what a customer really needs and why they need it.
Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred.
Bachelor's degree required.
Bonus Points:
* Experience in the commercial insurance industry (or other insurance sectors).
* Familiarity working with a similar customer profile, such as real estate owners.
Benefits:
We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance.
Company Equity Program
Medical, dental, vision and life insurance
Flexible Time Off
Mental Health programs
All benefits are subject to change at management's discretion.
Salary Range in NY: $80,000 - $100,000
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
$80k-100k yearly 2d ago
Customer Success Associate
Brellium Inc.
Service specialist job in New York, NY
About Brellium Brellium's mission is a big one - to improve the standard of care across the US healthcare system. We've built AI-powered technology that helps healthcare providers deliver safer, higher-quality care - starting with the first real-time medical review platform built to fix clinical and compliance risks before they impact patients.
Each year, 1 in 20 people in the U.S. experiences a medical diagnostic or compliance-related mistake. Most providers lack the time, staffing, and tools to mitigate these issues - so they go unnoticed, impacting care quality and increasing clinical and financial risk.
Brellium is building the AI-powered platform that helps providers deliver safer, more consistent care by mitigating risk early and aligning patient visits with clinical best practices. Our goal is to give every provider in the U.S. the tools to deliver clinically excellent, data-driven care - at scale.
Brellium was founded in 2021. Since then, we've grown to serve over 250,000 providers across all 50 states who use Brellium to take better care of their patients and ensure data-driven, compliant care. We're a Series A company with over $16MM in funding from First Round Capital, Left Lane Capital, and Menlo Ventures.
We are seeking a Customer Success Associate to help our ABA (autism care) mental health, hospice, and home health customers implement our AI product. In this role, you'll collaborate with Brellium's Customer Success team while working closely with Clinical and Operations teams at mid-market and enterprise healthcare clinics.
This role might be for you if:
You're a people- and process-focused individual with a passion for cutting-edge technology. You thrive in a collaborative team environment and are excited to join a small, dynamic team. With a strong interest in the intersection of AI and health tech, you're eager to contribute to a forward-thinking company. You're a creative problem-solver with excellent communication skills, comfortable working in a fast-paced work environment. You enjoy engaging with customers daily, collaborating with internal teams to refine processes, and making a meaningful difference in people's lives.
Responsibilities:
Own front-line communication with Brellium's customers, talking with the Clinical and Operations team members at mid market & enterprise healthcare companies daily
Efficiently manage, prioritize and resolve hundreds of support tickets each day
Partner with the Customer Success team to create an effective ticket management system and develop customer-facing learning materials.
Collaborate with our engineering team to resolve platform issues
Requirements:
Previously worked in a customer facing role, ideally at an early stage software startup
Familiarity with support ticketing systems (experience with Pylon is ideal, but Zendesk, Intercom, or similar systems are also great).
Extreme sense of ownership
Don't worry if you don't tick every box, we still would like to hear from you. We are building a diverse and balanced team that complements each other while covering the critical skills and experience.
Bonus points:
Healthcare and/or software company experience
Prior experience building a ticket management system
Experience creating content and guides for customers
Compensation:
The expected OTE range for this position is $75,000 - $85,000, based on a variety of factors including qualifications and experience. In addition to base compensation, this role includes an equity grant.
We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
We are committed to offering a comprehensive and competitive total rewards package, including robust health benefits, commuter benefits, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.
Benefits offered include:
Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
11 paid holidays each year
Flexible PTO
Training and professional development
Hybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)
What We're About
Decide and Deliver: We are trusted to make nimble decisions without layers of sign-off and bureaucracy. We take smart risks, embrace the occasional failure, and focus on delivering results that matter.
Stay Driven and Humble: There's no room for ego here - just a shared drive to learn, improve, and take on what's next.
Own It: We think and act like owners of our business. We are accountable for our actions, decisions, and results, even when things go wrong.
Customer Obsessed: Our customers are at the center of everything we do. We listen, adapt, and build flexible solutions that meet their needs. By staying responsive and proactive, we deliver value and build lasting partnerships.
$75k-85k yearly 2d ago
Client Service - Senior Associate
17Capital
Service specialist job in New York, NY
17Capital is a private credit manager, specializing in NAV finance for the private equity industry. It provides non-dilutive capital to high-quality private equity management companies, funds, and institutional investors as part of their toolkit for value creation and portfolio management.Founded in 2008, 17Capital has raised over $19 billion, and completed over 100 investments and 50 exits since inception.For more information, please visit ******************
Overview
17Capital's Client Service team is looking to hire a Senior Associate to join their team in New York to continue to drive the rapid growth of this area and the firm. The Client Service team sits within the Investor Relations team. The individual will work closely with the global Investor Relations team located in Europe, North America and the Middle East, and assist them in managing the existing LP base as well as supporting all fundraising activities and investor events.
17Capital's Values
Our values are the basis on which we build strong relationships with our clients, our investors and each other. They are the foundation of our business and integral to our continued ability to pioneer success.
Build trust - We behave and act in ways that earn trust
Embrace "different" - We embrace new ideas and constantly strive to discover new ways of doing things
Make things happen - We are agile and responsive in a way that delivers success for all our stakeholders
Strive for excellence - We act with professionalism and adhere to our high standards
Role and responsibilities
Work closely with the team to deliver a first class and effective client relations service
Assist with the development of fund marketing materials for fundraising, roadshows, AGMs, investor updates and other investor communications, including PPMs, DDQs, case studies etc.
Support the development of the junior team
Support organizing and coordinating investor events in New York
Prepare and produce materials for investor meetings
Provide hands-on support to the existing investor base and respond to investor queries and reporting
Proactively help and provide input into improving processes and procedures
Skillset required
Previous experience working in an IR or CS team in Private Equity/Private Credit
A team player who can work in a collaborative, dynamic environment
Strong financial and analytical skills
Exceptional communication skills both verbal and written
A strong work ethic and someone who can take ownership of their work whilst demonstrating a high level of attention to detail
Able to demonstrate honesty, integrity, and professionalism
Competent with PowerPoint, Excel and Word
Knowledge/Experience
Minimum 5 years' experience in a similar function within Private Credit or Private Equity
Previous experience in Client Services or Investor Relations team
We offer you
Career development, including comprehensive in-house training programme
Opportunity to learn and grow whilst making a meaningful contribution to the continued expansion of 17Capital during an exciting time of the firm's overall growth phase
Competitive reward and benefits
The base salary for this position is expected to be between $110k - $160k. Salaries may vary based on factors, such as skills, experience, and qualifications for the role, as determined by the Company at its sole discretion. The range listed reflects base salary only, and the total compensation package may include other components such as discretionary incentive compensation.
17Capital is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact *************************.
$110k-160k yearly 2d ago
Customer Service Fundamentals JOB Training Program
Year Up United 3.8
Service specialist job in Newark, NJ
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America or JPMorgan Chase among other leading organizations in the Newark area.
Are you eligible?
You can apply to Year Up United if you are:
- A high school graduate or GED recipient
- Eligible to work in the U. S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelors degree
- You may be required to answer additional screening questions when applying
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Customer Success
- Business Operations
- Project Management
- IT Support
- Application Development
- Data Analytics
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics.
Ideal background:
1-3 years in customs or trade compliance
Comfortable working under time pressure
Familiar with tariff classification and import documentation
Strong attention to detail and organization
Fluent in English and Mandarin
Apply today to be part of the great supporting team.
$43k-83k yearly est. 1d ago
Customer Experience Specialist - PT
Avis Budget Group, Inc. 4.1
Service specialist job in Newark, NJ
You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. Youll be responsible for clear communication, smooth logistics, and delivering premium custom Customer Experience, Specialist, Experience, Customer, Retail, Automotive
$32k-38k yearly est. 2d ago
Customer Success Associate
Adaptive Security
Service specialist job in New York, NY
About Adaptive Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, the company announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from Andreessen Horowitz (a16z), the OpenAI Startup Fund, and Abstract Ventures. The round marked NVIDIA's first AI cybersecurity investment.
Adaptive was founded by Brian Long and Andrew Jones, repeat entrepreneurs who have built and scaled category-defining companies. Brian and Andrew previously co-founded Attentive, which grew to more than $500M in annual revenue and a $10B+ valuation, and TapCommerce, which was acquired by Twitter. Together, they bring deep experience building high-growth, product-led businesses at massive scale as Adaptive builds the security layer for the AI era.
Trusted by leading banks, technology companies, and healthcare organizations, Adaptive protects teams from emerging threats like deepfakes, smishing, and AI-powered voice scams. With rapid enterprise adoption and a $200B+ market ahead, the company is just getting started.
The Role
We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients-owning all aspects of implementation, onboarding, and technical support. As the "face of the product", you will ensure customers see immediate and lasting value from our platform. You'll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement-ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.
Responsibilities
Own all aspects of customer implementation, onboarding, and support.
Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.
Qualifications
1-3 years of work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills and a customer-first mindset.
Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
A growth mindset and willingness to learn rapidly-both from customer interactions and from working closely with engineers and product managers.
Compensation & Benefits
Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.
$33k-57k yearly est. 2d ago
Express Service Specialist
Aptask 4.4
Service specialist job in New York, NY
Job Title: Office ServicesSpecialist 03-months Contract Pay Rate: $17.56/hr. on W2 Schedule: Mon Fri, 9AM 6PM (1-hour lunch) Client: Epiq Global Top 3 Required Skills: 1. Prior experience in office support, facilities, or equipment maintenance roles.
2. Familiarity with common office supply types and printer/copier brands.
3. Ability to work independently and follow established procedures.
Job Summary:
The Express ServicesSpecialist will provide onsite office, mailroom, and equipment support services for Epiq s client site. This role involves maintaining office supplies, assisting with mail distribution, copying/printing, and troubleshooting office equipment while ensuring high-quality service and professionalism.
Key Responsibilities:
Operate and maintain copiers, printers, and related equipment (55 devices).
Troubleshoot printer issues and replace toner as needed.
Handle mail distribution, package delivery, and supply replenishment.
Support copy/print/scan requests, ensuring accuracy and timeliness.
Maintain organization of copy rooms and office supply areas.
Communicate effectively with client staff and Epiq team members.
Qualifications:
High school diploma or equivalent.
Minimum 1 year of office support or facilities experience.
Familiarity with office equipment and supplies.
Strong communication, organization, and customer service skills.
Ability to work independently and follow established procedures.
Dress Code: Business casual
Background Check: Required (must clear prior to start)
About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .
Applicant Consent:
By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.
$17.6 hourly 7d ago
DSMB Operations Specialist
Cardiovascular Research Foundation 4.4
Service specialist job in New York, NY
This role is subject to a flexible hybrid work arrangement requiring a minimum of 1-2 pre-determined days per week in our mid-town office. The DSMB Operations Specialist is responsible for coordinating and managing operational aspects of Data and Safety Monitoring Boards (DSMBs) for clinical trials conducted at the Clinical Trials Center. This includes charter development, meeting logistics, documentation, regulatory compliance, and communication with internal and external stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project Management & Meeting Coordination
Manage DSMB meeting logistics including scheduling, participant coordination, agenda preparation, and minute-taking.
Coordinate the collection and presentation of safety and efficacy data for DSMB review.
Follow up with DSMB members post-meeting to resolve outstanding issues, action items, or concerns.
Charter & Documentation Management
Generates and maintain DSMB charters in collaboration with sponsors and internal stakeholders.
Ensure proper version control, archiving, and quality checks of DSMB related documents.
Stakeholder Communication
Serve as liaison between DSMB members, sponsors, and internal teams.
Communicate trial-related concerns and updates to DSMB members as needed.
Training & Compliance
Support DSMB member training activities and verify documentation.
Acquire and apply working knowledge of clinical research safety conduct, laws, regulations, and standards.
Ensure all activities are conducted in accordance with GCP and company SOPs.
Quality Monitoring & Auditing
Support internal tracking, monitoring, and auditing of DSMB activities.
Collaborate with internal quality teams to enhance data quality control processes.
Operationalize safety quality monitoring activities based on best practices.
Team Collaboration
Work closely with DSMB team members and assigned staff to prepare and conduct DSMB meetings.
Assist in the selection and onboarding of DSMB members, including conflict-of-interest checks.
Collaborate with other members of the safety team in the conduct of DSMB activities
Additional Duties
Perform other duties as assigned by the Department Head.
QUALIFICATIONS
M.D. or D.O. degree, plus 3 years safety/pharmacovigilance experience; PhD, PharmD, DSc, MSN or other clinical degree, with 5 years clinical, academic or research experience; 2 years working with DSMB activities preferred.
Proficient with Microsoft Outlook, Word, and Excel; basic understanding of database programs.
Must possess excellent communication and writing skills, patience, professionalism and ability to effectively interact with staff and management alike; ability to verbally communicate effectively with Biometrics & Data Management (BDM), Clinical trial Affairs (CTA), Project Management (PM) and other team members.
Experience in SOPs, clinical documents and templates, required.
Ability to multi-task and interface with team members who are working under deadlines. Ability to set priorities and excellent organizational planning, project management and time management skills.
Ability to lead teams and manage projects through non-reporting co-worker influence required.
Ability to analyze clinical information, data and statistics, as well as perform triage relating to complex information synthesized from multiple sources.
BENEFITS
Choice of health plans include medical, Dental, and vision coverage
Company-paid short-term and long-term disability and life insurance
Health and dependent care flexible spending accounts
Pre-tax travel expenses through TransitChek program
401(k) plan
Generous paid time off (PTO)
Ten paid holidays each year
COMPENSATION
The hiring range for this position is $85,000 - $95,000 per year. The annual salary that will ultimately be offered to the successful candidate will depend on job-related knowledge, education, skills, and experience.
CONTACT INFORMATION
To be considered for this opportunity, please submit your resume.
Be sure and visit our web site to learn more about how we strive to enhance and save patient lives every day ***********
CRF is an equal opportunity employer.
$85k-95k yearly 6d ago
Client Specialist - Mens, Part Time - Willowbrook
Bloomingdale's, Inc. 4.2
Service specialist job in Wayne, NJ
The Bloomingdales Client Specialists primary responsibility is to maximize sales in their designated area/brand/category. This is done by offering outstanding service and product knowledge, maintaining compelling merchandise presentation, building Client Specialist, Part Time, Specialist, Retail, Healthcare, Client
$29k-35k yearly est. 2d ago
Customer Experience Associate (79296)
Asphalt Green Inc. 3.9
Service specialist job in New York, NY
About the Role: Asphalt Green is seeking an energetic and enthusiastic Customer Experience Associate to join our team! We are looking for someone who is passionate about providing top-notch service, ensuring that every member and guest has a positive and memorable experience at our facility. If you thrive on helping others and take pride in delivering exceptional customer care, this role is perfect for you!
Why Join Us?
This is an exciting opportunity to sharpen your administrative skills while fostering a welcoming environment. You'll gain experience using Salesforce, a leading system for business tracking and customer management. Plus, all employees enjoy complimentary access to our facilities-no need for an additional gym membership!
Key Responsibilities:
Warmly greet and welcome members, guests, and visitors with a positive attitude
Proactively manage and resolve customer complaints and issues professionally
Assist with check-in/check-out procedures to ensure a smooth and efficient process
Provide accurate information about programs, services, and membership options
Monitor facility access and enforce security and safety protocols
Support membership sales by explaining benefits and processing enrollments, including printing membership cards
Maintain a clean and organized front desk and lobby area
Distribute towels to guests and process transactions via POS
Handle phone inquiries and direct calls to the appropriate departments
Assist with administrative tasks such as data entry, filing, and record maintenance
Collaborate with team members to create a positive and cohesive work environment
Serve as a resource and provide information to Asphalt Green program staff
Requirements:
Must have open availability, including the ability to work evenings, weekends, and holidays
Strong communication and customer service skills
Ability to multitask and maintain a positive attitude in a fast-paced environment
Perks:
Competitive hourly rate of $18.00 to $20.00 based on experience
Free access to our state-of-the-art fitness facilities
Opportunities for growth and professional development If you're ready to make a difference and help create exceptional experiences at Asphalt Green, we want to hear from you
$18-20 hourly 2d ago
Client Programs Liaison
American Society for The Prevention of Cruelty To Animals
Service specialist job in New York, NY
Are you a positive, engaging people person who thrives in a fast-paced environment? If so - and you love animals - you should consider the role of Client Programs Liaison at the ASPCA's 92nd Street facility.
The American Society for the Prevention of Cruelty to Animals (ASPCA) is seeking a friendly, engaging, reliable, and people-savvy Client Programs Liaison who is dedicated to helping animals by engaging community members directly in the ASPCA's local and national work. The Client Programs Liaison is a client services professional position that will have excellent knowledge of the ASPCA's many services, conflict resolution, client relations, and communication skills. They will effectively and professionally be the first point of contact for clients and other visitors - greeting them, connecting them with appropriate ASPCA services -- including by making referrals to medical and other service providers -- and providing information about ASPCA programs, services, and opportunities to contribute to the ASPCA's mission. They will direct clients appropriately and maintain logs of inquiries and daily schedules, communicate appropriate processes, including providing surrender prevention resources as needed.
As the Client Programs Liaison, you'll be a key part of the work to maximize the ASPCA's public engagement to ensure all visitors to this location will receive prompt attention and exceptional service within the parameters of the organizational guidelines.
Responsibilities:
Responsibilities will include, but are not limited to:
Client Relations & Hospitality - 60%
* Greet clients and their pets using a positive, non-judgmental, client-centered approach so clients feel at-ease about communicating their pet care needs
* Provide translation support (English/Spanish) between clients and the ASPCA teams as needed
* Utilize knowledge of ASPCA program areas to assist visitors with information and services to provide targeted support
* Support clients who walk in without an appointment compassionately and urgently to determine the best course of action. Through asking the client critical questions, determine if their pet's condition is unstable and needs immediate life-saving care. If their pet is in an unstable medical condition, liaise with the hospital to get an immediate medical assessment performed. If their pet is in a stable condition, direct them to get on the phone with our call center. If their pet's condition is not treatable under our medical criteria, offer them alternative resources to continue care.
* Support Volunteer and Foster Program recruitment efforts by providing appropriate literature regarding the application process
* Assist members of the public who are seeking surrender services by providing relevant intake support including surrender prevention information, and referrals to other shelters as appropriate
* Speak knowledgeably and actively seek out opportunities to engage the public in all available ASPCA services, animal welfare philosophies and techniques in responses to client's inquiries
* Knowledgeable about the Adoption Center's adoption process
* Liaise any NYPD interactions in the lobby, directing them to call appropriate information number or 92nd street forensics contact
* Complete and maintain a log of client interactions and inquiries and provide follow up as necessary
* Manage monetary and in-kind donations, express the ASPCA's appreciation for general donation inquiries and distribute donation receipt form
* Ensure relevant visitor information is consistently gathered through our database and analyzed on a quarterly basis in order to improve client experience
* Develop engaging content for the Lobby slideshow to keep visitors informed while waiting in the Lobby
* Manage intake of animal relinquishments as needed
* Other duties as assigned
Internal Communication & Collaboration - 20%
* Communicate and collaborate with peers and supervisors in alignment with the organization's Core Values
* Actively participate in ongoing training and team meetings as needed to stay updated on ASPCA programmatic updates, processes, and public engagement opportunities
* Collaborate with subject matter experts to keep all reference materials used to direct clients to services current
* Collaborate with our Creative team to ensure any public facing documents/files have our most recent branding and receive guidance when prompted
* Shadow or deploy with Community Engagement, Community Medicine, Relocation or National Response Team or shadow another ASPCA department once per year and occasionally participate in community outreach efforts
Conflict Resolution - 20%
* Proactively and effectively de-escalate high-pressure client interactions to navigate complex issues and reach appropriate solutions.
* Must be comfortable stepping into situations with no immediate or conventional resolution, maintaining unwavering composure and professionalism to manage client expectations and finalize the interaction with clarity, even when the ultimate outcome is unsatisfactory to the client.
* Working with program leaders, identify needs and solutions that improve client experience and reduce conflict
* Complete all required forms associated with the handling of inquiries and complaints in accordance with established procedures, complete incident reports as needed
Exemplify the ASPCA's Core Values:
* Has Commitment and dedication to improving the lives of animals
* Demonstrates Ownership and feels responsible for outcomes
* Believes in Team - that we are stronger together
* Seeks to Elevate others and reimagine what is possible
* Focuses on Impact, specifically making change for animals
Qualifications:
* Ability to communicate effectively, courteously, and professionally with a variety of individuals, some with pets, representing diverse cultures and backgrounds, in both spoken and written English and Spanish while maintaining confidentiality
* Commitment to the ASPCA's mission with a strong interest in animal welfare and serving low-income communities
* Thrives on providing exceptional customer service experiences; exemplary customer engagement skills
* Excellent team player who thrives independently in a fast-paced, shelter environment with exposure to dogs and cats daily
* Exceptional problem-solving abilities and sound judgment are required
* Strong computer skills, including Microsoft Office; familiarity with database software a plus (such as Canva and Airtable)
* Experience with and/or interest in working with underserved communities is required
* Ability to stay calm under pressure and de-escalate conflict in a positive and professional manner
* Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public
* Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift up to 30 lbs., ability to walk dogs up and down stairs
Language:
Other languages desirable
Schedule:
* The schedule for this role is Tuesday-Saturday, 9-5pm and requires flexibility and the ability to adjust work hours and potentially days to accommodate varying needs, tasks, or commitments while maintaining productivity and meeting deadlines.
Compensation and benefits:
Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.
For hourly roles: the target hiring range for this role is $26.75-$28.68 per hour.
For more information on our benefits offerings, click here.
Stay Connected - Join Our Talent Community
If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA.
Qualifications:
See above for qualifications details.
Language:
English (Required), Spanish (Required)
Education and Work Experience:
High School Diploma (Required)
Fear Free Shelter certification required, or must be obtained within first 90 days, High school degree or equivalent required, Minimum of four years of client service required, Social Services or relevant experience a plus
$26.8-28.7 hourly 2d ago
Operational Specialist
Well X Spring
Service specialist job in New York, NY
Well X Spring is an innovative startup in the medical and decentralized science (DeSci) industry. Our mission is to develop a secure, decentralized healthcare application that empowers individuals to curate and value their data ownership. We are committed to leveraging cutting-edge technology to transform the healthcare data landscape. At Well X Spring, we are dedicated to fostering impactful change in how healthcare data is managed and utilized.
Role Description
This is a full-time, on-site Operational Specialist role located in Brooklyn, NY. The Operational Specialist will oversee and streamline day-to-day operations to ensure organizational efficiency and productivity. Responsibilities include managing projects, supporting operational processes, improving systems, and contributing to strategic initiatives. Additionally, the specialist will collaborate with teams across departments to identify and implement solutions for optimal performance.
Qualifications
Strong Analytical Skills to assess processes, identify improvements, and drive data-driven decisions
Excellent Communication and interpersonal skills to effectively collaborate with team members, stakeholders, and clients
Experience in Sales with knowledge of customer relationship management and fostering business growth
Proficiency in Operations Management and Project Management to ensure efficiency and deliver projects on time
Organizational, problem-solving, and time management abilities
Bachelor's degree in Business, Operations, or a related field is preferred
Experience with decentralized platforms or tech-enabled healthcare solutions is a plus
$50k-83k yearly est. 3d ago
Customer Service Representative
ABM Industries 4.2
Service specialist job in Newark, NJ
Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas. Check all parking equipment and areas for condition and serviceability.
**Pay: $25.54/hr**
+ _The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data._
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, ABM Employee Benefits | Front Line Team Members (******************************************************************************************************************** (Programa de Beneficios de ABM)
**Responsibilities**
+ Must master all of the job functions and responsibilities of the cashiers, supervise them, and render such advice and training to them as necessary.
+ Supervisors should be prepared to work any assign posts given to them at any point.
+ Possess significant computer training to enable him/her to train new supervisors and to correct problems that may result from malfunctioning of the equipment or its improper use.
+ Must be in communication with patrons and be able to solve a patron's problem at entry lanes, exit lanes and pre-paid stations.
+ Do not leave assigned post unattended without prior approval from the SIC.
+ Must be able to understand and use the Revenue Control system.
+ Under the direction of the Supervisor-In-Charge provide the first-line supervision of all personnel of the contractor engaged in the parking lot operation to ensure safe and efficient service, which may include resolution of problems at the exit plazas.
+ Check all parking equipment and areas for condition and serviceability. Note cleanliness, rubbish, broken glass, condition of time clock, doors, windows, instruction cards and sheets and all equipment. Note deficiencies and corrective action in supervisor's log.
+ Check accuracy of time stamped by all time clocks at least once during assigned shift.
+ Conduct field inspections on a regular basis and report deficiencies to the Supervisor-In-Charge where the Port Authority corrective action is required. Submit reports to supervisor-In-Charge and/or Operations Managers as conditions warrant.
+ Physically inspect company vehicles for cleanliness and damage, and report findings to SIC for corrective action.
+ Supervise elevators, escalators at locations if required to satisfy operational needs.
**Qualifications**
+ 18 years of age or older.
+ Valid driver's license
+ 24/7 operation - Able to work a flexible schedule
+ Standing/walking up to 8 hours in all weather conditions
**Preferred Qualifications**
+ Customer Service Experience
+ One year of lead or supervisory experience
REQNUMBER: 141644
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
$25.5 hourly 2d ago
Department Operations Specialist
Benzel Busch 4.2
Service specialist job in Englewood, NJ
ABOUT US
Benzel-Busch Family of Dealerships is reputable and dedicated to delivering our valued customers the highest standards of service and quality. With a rich heritage in the automotive industry, our esteemed family of dealerships is comprised of Mercedes-Benz of Orange County, Benzel-Busch Mercedes and Genesis of Englewood. Our journey began with a commitment to delivering the pinnacle of automotive excellence. Over the years, we have earned a reputation for offering exceptional vehicles that embody sophistication, performance, and innovation. With Mercedes-Benz and Genesis franchise, we have set the industry's standard for luxury and engineering. We are excited to offer our customers the opportunity to experience the future of mobility with a brand that redefines what it means to drive in style and comfort.
JOB OVERVIEW
We are seeking a highly organized and proactive Department Operations Specialist to support the daily operations of our growing team. This role serves as the central support hub for scheduling, reporting, workflow coordination, process updates, and employee training support. This position is not an Executive Assistant role it directly supports the entire department's operational success.
This individual will be the go-to resource for team members needing clarification on processes, scheduling, lead assignment, and workflow questions.
What You'll Do:
Manage and maintain department schedules, assignments, and workflow coordination
Assign and distribute incoming leads according to department procedures
Prepare, track, and distribute operational reports and performance metrics
Maintain and update standard operating procedures (SOPs) and process documentation
Serve as a first-line support resource for employee questions related to processes, tools, and workflows
Assist with onboarding and ongoing training for new and existing team members
Identify inefficiencies and recommend process improvements
Support quality control and consistency across day-to-day operations
What We're Looking For:
Strong organizational and time management skills
Excellent communication and interpersonal skills
High attention to detail and process-driven mindset
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office / Google Workspace and reporting tools
Experience in operations for a department of 15-30 employees
Experience with CRM systems, scheduling software, or workflow platforms
Training, onboarding, or process documentation experience
Why you'll Love It Here:
A high-impact role at the center of department operations
Direct influence on process efficiency and team performance
Growth potential
Collaborative, supportive team environment
You'll be a part of a premium, award-winning team
We pride ourselves in creating a friendly, fun, company culture
Employee perks
The chance to grow your career in the automotive luxury space
Full-Time Benefits
Industry leading compensation plan
Unlimited growth potential. Excellent Advancement Opportunities!
Comprehensive training programs to advance your career
Supplemental Life Insurance and Long-Term Disability
401K Retirement Plan with Employer Contributions
Employee discounts for you and your family!
Medical and Dental Insurance available
Flexible Medical Spending Account
Compensation
$25.00 to $30.00 per hour based on experience
Monday to Friday work schedule
Work Holidays and Weekends when required
EEO Statement
Benzel-Busch is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
$25-30 hourly 6d ago
Overnight Support Services Specialist
Ali Forney Center 4.2
Service specialist job in New York, NY
Department Support Services Reports To Director of Support Services Education Requirement High School Diploma/ Equivalent FLSA Non- Exempt Salary $25.50 hourly Schedule 35/ hours a week, including one weekend day ( i.e. Sunday-Thursday or Tuesday- Saturday) Potential Hours: 10pm-6am, 11pm-7am, 7am-3pm, 3pm-11am
ORGANIZATION OVERVIEW
The Ali Forney Center (AFC) is dedicated to protecting LGBTQ+ youth from the harms of homelessness and empowering them with the tools needed to live independently. Founded in 2002, AFC provides comprehensive services, including housing, healthcare, and educational support to over 2,000 youth annually. AFC's mission is to create an affirming and supportive environment where LGBTQ+ youth can thrive.
POSITION OVERVIEW
The Support ServicesSpecialist is responsible for creating and maintaining a secure and affirming environment for clients to meet their service needs and goals. The Support ServicesSpecialist will work overnight to manage reception, mail as well as provide support for the day-to-day operations of the Ali's Place, and the Overnight Support Services team. The Support ServicesSpecialist will also coordinate with the Operations Team to order and stock supplies and clothing for clients as needed The ideal candidate will be compassionate and provide exceptional client support while utilizing a trauma-informed lens by assisting in care and resource navigation in a fast-paced environment.
KEY RESPONSIBILITIES
Greet, assist, and direct clients and visitors promptly and appropriately.
Manage front door and virtual door assistant.
Track and record client traffic through the appropriate systems.
Conduct assessments and provide appropriate referrals for clients as needed.
Respond to complaints and de-escalate clients and visitors as needed.
Monitor and supervise clients in open areas, including reception, community room, and bathrooms.
Supervise youth in the community room, welcome desk, and/or waiting area.
Assist Ali's Place Team in the management of the community room and office space.
Answer telephones, greet clients, welcome visitors, and provide information about Ali's Place programs to new and prospective clients, including policies, rules & expectations.
Manage the client mail system by sorting, organizing, and retrieving mail.
Provide a listening ear to youth and engage in client support and de-escalation practices as needed.
Perform data entry and keep data organized according to contractual obligations.
Work with the Operations Team to make sure client supplies are well stocked.
Track inventory and submit supply needs to the appropriate system.
Assist with creating and facilitating client events and creating community
Document daily services, and maintain data in a timely manner.
Complete and distribute incident reports, as needed.
Create new client visitor profiles in the lobby track system, as needed.
Communicate with the client care teams IT and Facilities, and program supervisors
Complete and distribute incident reports, as needed.
Maintain client confidentiality and quality care.
Attend mandatory staff meetings, training, and regular supervision.
Other duties as assigned.
QUALIFICATION
Competencies
Communication: Excellent verbal and written communication skills to effectively interact with youth, colleagues, and supervisors.
Empathy: Ability to understand and share the feelings of others, providing compassionate support to youth.
Problem-Solving: Strong ability to identify problems and develop effective solutions independently.
Teamwork: Ability to work collaboratively with the treatment team, IT and Facilities, and program supervisors.
Adaptability: Flexibility to adapt to changing priorities and handle emergencies calmly and efficiently.
Organizational Skills: Strong organizational skills to maintain accurate documentation and manage multiple tasks effectively.
Cultural Competency: Awareness and understanding of the cultural and social issues affecting LGBTQ+ and homeless youth.
Conflict Resolution: Ability to mediate and resolve conflicts among youth and between youth and staff.
Qualifications
Demonstrated compassion and empathy in client-centered work.
Knowledge of psychosocial needs of LGBTQ/homeless youth population is essential.
Strong cultural awareness and competency in diverse environments. Accuracy/attention to detail and ability to multitask and prioritize in a fast paced environment a must.
Excellent organizational skills with keen attention to detail.
Proven ability to multitask and manage competing priorities in high-pressure settings.
Capable of working independently while also collaborating effectively within a team.
Resourceful and solution-oriented approach to problem-solving.
Strong verbal and written communication skills.
Physical Requirement
Some heavy lifting, reaching, and bending
Technical Skills
Computer literacy, including knowledge of basic software applications (Google suite).
Familiarity with the internet and email communications.
Enters data and produces reports using agency systems with accuracy and attention to detail.
FULL-TIME BENEFITS & PTO
Paid sick, vacation, personal, 12 holidays
Medical
Dental
Vision
4O1k (matching)
EAP program
Bilingual (Spanish) speaking candidates are encouraged to apply. Transgender and gender non-conforming people are encouraged to apply.
The Ali Forney Center is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates of all backgrounds to apply.
$25.5 hourly 2d ago
Customer Service Representative
Prokatchers LLC
Service specialist job in New York, NY
Job Title : Customer Service Representative
Duration : 2+ months contract (Possible extension )
Education : High school degree
Shift Details : M-F schedule 9A-5P
Job Description:
• Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
• Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
• They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support.
• The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.
How much does a service specialist earn in Parsippany-Troy Hills, NJ?
The average service specialist in Parsippany-Troy Hills, NJ earns between $39,000 and $128,000 annually. This compares to the national average service specialist range of $27,000 to $71,000.
Average service specialist salary in Parsippany-Troy Hills, NJ
$71,000
What are the biggest employers of Service Specialists in Parsippany-Troy Hills, NJ?
The biggest employers of Service Specialists in Parsippany-Troy Hills, NJ are: