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MPF Federal is seeking a Customer Service Representative to work remotely with strong customer service experience; must be computer savvy - able to maneuver between multiple windows, and application systems simultaneously, ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook; High-Speed Internet / direct connection to a modem and distraction-free area to work / professional background a must. This position has a start date of January 26, 2026 Compensation starting at $15.00 per hour - Depends on a variety of factors and SCA determination. Responsibilities include but are not limited to: · Provides excellent Customer Care to our Veterans and Providers · Answer incoming phone calls from customers and identify the type of assistance the customer needs. Requires some Veteran and Provider outreach as needed. · Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems · Assist customers in navigating CCN websites while encouraging and reassuring them to become self-sufficient in using our tools · Respond to questions from In-Network providers to verify Veteran benefits. · Ensure patient confidentiality with the handling of all patient health information and records · Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. · Communicate all issues with leader · Respond to or refer incoming calls in a prompt, pleasant, and professional manner · Remain in the call queue at all times unless permission to leave is approved · Process requests in a timely fashion · Work effectively in a structured, production environment · Adhere to daily schedules and assignments · Policy/process identification and improvement · Ongoing quality improvement for Veteran and Provider interactions · Maintain strict member and company confidentiality · Perform other related duties as assigned Requirements Qualifications: · High School Diploma / GED (or higher) · Ability/Flexibility to work any of our 8-hour schedules during regular business hours of 6am-7pm CST, Monday - Friday. · 2+ years of experience in a medical or health insurance environment. Includes claims processing, claims customer service, hospital, or medical/dental provider office, appointment scheduling, etc. · Knowledge of medical terminology (provider specialties, ICD/CPT codes, etc.) · Proficient in Microsoft Office suite · Must have a workspace in the home with a door and no distractions · Ability to multi-task · Metric focused & ability to consistently meet productivity standards · Typing Test = 35 WPM to qualify for Soft Skills · Excellent verbal and written communication skills including strong telephone etiquette and interpersonal skills · Engaging/ outgoing personality · Strong customer service skills · Exhibit solid organizational skills, flexibility, time management, and attention to detail in a goal-orientated environment · Experience in a related environment (i.e. office, administrative, clerical, etc.) using phones and computers as the primary job tools · Must be computer saavy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook · Past customer call center experience desired · Past experience working in a metric production-based environment a plus Benefits MPF Federal is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Manages, coordinates, and supervises the daily operations of enterprise scheduling and financial pre-services including insurance verification, calculating and communicating patient financial responsibility, and coordinating payment arrangements and screenings. This department ensures seamless patient access by coordinating appointment scheduling, verifying insurance, completing preregistration, and securing financial clearance prior to service. It plays a critical role in patient experience and in revenue cycle. Additionally, this position directs the development and attainment of departmental goals and objectives as it relates to the organizational strategic mission and initiatives. Ensures that all employee needs are met through coordination of team within the enterprise revenue cycle. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree in healthcare administration or related field and five (5) years' experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments. OR 2. High School Diploma and ten (10) years' experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Masters degree in healthcare administration, health informatics, or related. 2. Certified Revenue Cycle Representative (CRCR) through HFMA. 3. Seven or more years experience in multi-site scheduling, ambulatory operations management across diverse locations, or high-volume contact center environments. EXPERIENCE: 1. Five (5) years of experience in healthcare scheduling. Preference for Epic certification Experience in registration, insurance verification, and estimate delivery. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Manage centralized scheduling for outpatient, inpatient, and ancillary services across all facilities. 2. Coordinate with clinical departments to optimize provider availability and appointment slots. Maximize schedule utilization 3. Ensure accurate documentation of appointment types, locations, and required preparations. 4. Partner with IT to optimize scheduling templates to allow for patient self-scheduling. 5. Evaluate and implement new technologies for scheduling. 6. Manage preregistration processes including insurance eligibility and benefit collection, calculation and communication of patient financial responsibility via estimates, and coordinating financial processes for payment plans and charity care screenings. 7. Monitor KPIs including scheduling lead time, scheduling utilization, preregistration completion, insurance accuracy, estimate accuracy, and patient financial conversations. 8. Sets solid analytical goals and directs team to achieve those goals using specific, targeted, data driven tactics. 9. Manages department personnel to ensure qualified work force. Ensure regular communication with team to ensure that employee needs are met and that the productivity and engagement of staff is maintained. 10. Works within budgeted expenses and participate in development and management of departmental budget. 12. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity and efficiency, adjusting daily schedule as required to perform urgent assignments or special projects as assigned. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for long periods of time. 2. Ability to lift, push or pull 10-15 pounds. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment SKILLS AND ABILITIES: 1. Financial, technical and professional skills. 2. Oral and written communication ability to effectively represent the department and Hospital in interactions with third party payers, patients, physicians and other departments. 3. Analytical and problem solving skills as well as the ability to work and communicate effectively with other departments. 4. Knowledge of local, State and Federal regulations pertaining to Hospital billing and collections. 5. Ability to perform a variety of duties, ranging from direct involvement in various projects to coordination and supervision of the activities of co-workers. 6. Knowledge of spreadsheet, word processing and office software applications. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 535 SYSTEM Centralized Clearance Center

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world. Data Analyst We're looking for a Data Analyst to join Waitwhile's mission of eliminating waiting. As part of our small-but-growing team, you'll help shape how we operate and build an even better product. You'll work collaboratively with our Head of Data and stakeholders across the Waitwhile team to deliver actionable insights, build reports and dashboards, and uncover opportunities to improve how we operate and serve our customers This is a great opportunity for someone early in their career who wants to learn, grow, and build a strong foundation in analytics while making a real impact. We are looking for a candidate based in either Stockholm, Detroit, or Chicago. Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences. Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, and many more. We are now looking for an Enterprise Customer Success Manager to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing technology scale-up with awesome culture and benefits. As a/an Job Title at Waitwhile, you'll serve as a trusted advisor to our most valued customers across the North America region. In this role, you will become the go-to expert on our product, gaining a deep understanding of each customer's business goals, challenges, and the solutions that deliver measurable value through our platform. You will collaborate closely with our Sales, Support, Product and Engineering teams to ensure seamless product implementations, sharing innovative best practices, and conducting strategic sessions to set goals and uncover improvement opportunities. Remote: At Allegion, we recognize that great talent and breakthrough ideas can come from anywhere. That's why this position offers a flexible remote work arrangement, with occasional on-site visits as needed based on the role. Whether you're working remotely or collaborating in person, we're committed to providing the tools, support, and dynamic environment you need to succeed. At Allegion, your career thrives where innovation meets flexibility, empowering you to achieve your goals while maintaining a healthy work-life balance. While this is the current structure and we currently have no plans to change, we reserve the right to make changes to the remote schedule as needed at the Company's discretion. Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position. What you'll do: Dashboards and visualizations: building reports in Looker Studio, BigQuery, Sheets, and other tools to enable self-service analytics. Customer and user analysis: uncovering trends, measuring product usage, and identifying opportunities or risks. Product collaboration: working with Product Managers to define and follow up on KPIs. Customer support analytics: creating reports and tools to help the Customer Success team support key accounts. Data guidance: acting as a go-to person for data questions and helping colleagues navigate existing sources. Prototyping: developing simple solutions that make reporting and analytics more accessible. Insights communication: presenting findings and recommendations clearly to both technical and non-technical audiences. Our stack We build our analytics suite around BigQuery and collaborate with an engineering team developing in Typescript/JavaScript. While not required, knowledge of Python, R, or JavaScript is highly valued. What you need to succeed: 1-2 years of experience as a Data Analyst or similar role Proficiency in SQL and experience working with large datasets (preferably in BigQuery or similar). Strong skills in data visualization and dashboarding (e.g., Looker Studio, Tableau, Power BI). Experience with spreadsheets (Google Sheets or Excel) for analysis and reporting. Ability to translate business needs into clear data questions and actionable insights. Excellent communication skills and a collaborative approach. Master of Science in applicable field Bonus Skills & Attributes: Familiarity with statistical methods and machine learning Experience using usage data to drive product improvements Experience from a similar role at a SaaS company Knowledge of Python or R for deeper analysis. Experience supporting Customer Success or Product Analytics teams. Why Work for Us? Allegion is a Great Place to Grow your Career if: You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, “this is your business, run with it”. You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us. You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential What You'll Get from Us: Health, dental and vision insurance coverage, helping you “be safe, be healthy” Unlimited Paid Time Off A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury Life Insurance - Term life coverage with the option to purchase supplemental coverage Tuition Reimbursement Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards Employee Discounts through Perks at Work Community involvement and opportunities to give back so you can “serve others, not yourself” Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching At Allegion (NYSE: ALLE), we design and manufacture innovative security and access solutions that help keep people safe where they live, learn, work and connect. We're pioneering safety with our strong legacy of brands like CISA , Interflex , LCN , Schlage , SimonsVoss , Von Duprin and [insert your local brand(s) here]. Our comprehensive portfolio of hardware, software and electronic solutions is sold around the world and spans residential and commercial locks, door closer and exit devices, steel doors and frames, access control and workforce productivity systems. For more, visit ***************** Apply Today! Join our team of experts today and help us make tomorrow's world a safer place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role. ! We Celebrate Who We Are! Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team. © Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370 Allegion is an equal opportunity and affirmative action employer Privacy Policy

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. ROLE OVERVIEW The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills. Hours: Between the hours of operation of 8:00 am - 5:30 pm EST Compensation: $20/hour RESPONSIBILITIES Intake Department Interactions: Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat. Identify and communicate patient trends and feedback, including scheduling barriers to Intake. Interact with Practice Operations team as necessary to ensure proper patient matching. New Patient Assistance: Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider. Schedule initial appointments promptly and accurately with detail outlining patients' needs including talk therapy and/or medication management. Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider. Obtain and verify patient clinical history, demographic details, insurance information, and eligibility. Collect credit card for file and maintain compliance. Assist new patients with portal setup and new patient paperwork. Process and manage referral paperwork efficiently. Other: Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations. Contact existing patients to initiate new services based on internal and external referrals. Assist new patient with any questions regarding new patient appointments or referrals. Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols. Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department. Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI. COMPETENCIES & SKILLS Adaptability: Quickly learn and adapt to the intake department's processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems. Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously. Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. empathy and compassion. Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently. Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks. Team Player: Collaborative attitude with the ability to work well in a team-oriented environment. SKILLS & EXPERIENCE High school diploma or equivalent required; Bachelor's degree preferred. 2+ years of experience in a contact center environment and/or healthcare environment. Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email. Prior experience working with Electronic Health Record systems (EHRs), preferred. Clear understanding of insurance-related terminology. Fluency in English is required; fluency in Spanish preferred. Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access. Must be able to multi-task and prioritize work in a fast-paced work environment. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.About the Role As the Tax Director, you will lead Scorpion's tax planning, compliance, and strategy, serving as a key advisor within the Finance organization. You will oversee tax accounting and filings, drive process optimization, and scale tax infrastructure to support growth and operational excellence, perform a variety of tax, accounting, and operational duties within the accounting and finance team. The ideal candidate is a strategic tax leader with deep expertise in corporate tax accounting, sales tax management and compliance, and voluntary disclosure agreements (VDAs). This position requires a balance of technical proficiency, business acumen, and the ability to lead change across tax and accounting processes while ensuring full compliance and alignment with company goals. We're prioritizing candidates who can work in a hybrid capacity out of our Valencia office. We may consider remote candidates only when a uniquely strong match is identified. What Your Success Will Look Like Responsible for completion of federal, international and state income tax returns including all related analysis and support. Oversight of the tax return preparation processes, working closely with internal staff and external tax service providers to ensure timely and accurate products and tax filings. Prepare and review quarterly and annual tax work papers. Lead and oversee monthly, quarterly, and annual tax close processes, including preparation and/or review of journal entries, account reconciliations, variance analysis, corporate tax provision, and United States Generally Accepted Accounting Principles (GAAP), and tax-compliant financial reporting. Manage sales tax compliance and voluntary disclosure agreements (VDAs). Model tax implications of business decisions (new markets, legal entities, capital structure, or product lines), including forecasting tax liabilities. Partner with Financial Planning and Analysis (FP&A) and Treasury to optimize effective tax rate (ETR) and cash flow. Develop & execute multi-year tax strategy aligned with corporate growth, mergers and acquisitions (M&A) and funding plans. Design tax governance framework that scales with growth and ensures audit readiness. Prepare and/or review monthly and quarterly recurring tax, compliance, and government filings. Prepare and/or review various tax-specific projects and calculations, including research & development tax credits. Manage accounting/tax systems implementations and drive continuous improvement within the accounting and tax functions. Develop and deliver tax training to internal teams as needed, ensuring compliance and understanding of tax obligations. Research, analyze, and interpret changes in tax law and accounting guidance, and assess impact on company disclosures. Support a “Service Department” philosophy to the department's internal customers as well as working with external partners. Who You Are And What You Bring Education Bachelor's degree in Accounting, Tax, Finance, or related field. Master's degree in Tax, Juris Doctor degree, and/or Certified Public Accountant (CPA) preferred. Experience 12+ years of progressive U.S. domestic tax experience, including hands-on tax accounting and state/local/indirect tax exposure. 8+ years of tax experience in a growth-stage company, publicly traded company, or nationally recognized accounting firm. Broad U.S. tax background, including strong hands-on experience with tax filings, experience with Canadian tax filings a plus. Strong knowledge of US GAAP. Experience with VDAs and sales tax. Skills Proven ability to lead through influence, coordinating efforts of other team members and external advisors to deliver high-quality results. Ability to read, analyze, and interpret technical tax guidance. Proven ability to navigate complex tax situations and ensure compliance with IRS and state regulations. Excellent attention to detail, strong organizational, analytical and communication skills. Proficient in Microsoft Word, Excel, and PowerPoint; experience with Avalara, Vertex, or similar tax software; savvy with accounting software, familiarity with Sage Intacct a plus. Our Scorpion Values Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected-and then some-driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. The base salary range is $165,000 (entry-level) - $185,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow. 100% employer-paid medical, dental, and vision insurance Flexible paid time off, so you can rest, relax, and recharge away from work Paid parental leave Paid cell phone and service Remote office allowance Professional development and development courses Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit **************

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection-between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical Support client-related requests from the Clinical Care team to improve the patient's experience Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health Managing client schedule, scheduling and rescheduling appointments Complete all documentation in a timely and accurate manner Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scores Requirements Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys High school diploma or equivalent Minimum 2 years experience working in a customer/patient success or support role Experience working with young adults and adolescents (healthcare setting preferred) 1-2 years of Salesforce experience (or equivalent CRM platform) required 1-2 years of experience using contact center technology Strong ability to multitask and work in a fast-paced environment Demonstrates a high level of emotional intelligence Knowledge of HIPAA policies and procedures Work authorized in the United States and native or bilingual English proficiency Proficiency with cloud-based communication and software (Slack, G-suite, Microsoft Office, Zoom & EMR) Benefits Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. Additional Information Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits . #LI-Remote Our Values Connection: Care deeply & inspire hope. Congruence: Stay curious & heed the evidence. Commitment: Act with urgency & don't give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: ******************************************************* Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent *********************** email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Clinical Support Specialist (West Region) has a central role in communicating with our patients through phone, chat, or email to provide timely assistance on issues that could arise in a patient's care journey, from issues including appointment scheduling, locating pharmacies to fill prescriptions to technology support issues. This role is a key collaborator with our medical and behavioral health clinicians. Location: Remote Schedule Options: Full time (40 hrs) Monday-Friday 10:45am-7:15pm MST Saturday - Wednesday. Mon-Weds 10:45am-7:15pm MST and Sat/Sun 9:30 am- 6:00pm MST Training Schedule (First 2 weeks)- Monday-Friday 10:00am - 6:30pm EST Target Pay: $20.75 per hour - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Benefits: 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays 100% Employer Paid Medical, Dental, and Vision Insurance Employer Paid STD & LTD 401k $50 monthly Remote Work Stipend What you'll Do: Serve as key point-of-contact for patients through their treatment and recovery process. Deliver world-class patient experience via phone, chat, or email while embodying the Bicycle Health AAA experience through timely response and resolution of any administrative, medication or service management issues that may arise. Adhere to defined workflows to ensure patients and clinicians receive consistent, high-quality support and maintain clean documentation of care resolution support provided. Participate in a productive, tech-enabled, and team-oriented culture that seeks to create a best-in-class care experience for patients through the Bicycle Health app. Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care. Collaborate with other medical and behavioral health clinicians to deliver successful telehealth care support. All other duties as assigned. What you'll Need: 1-2 years related experience. Medical experience required (ex. Medical Assistant, Pharmacy Tech etc.) Bilingual Spanish preferable, but not required. Prior experience in a high-volume, innovative contact center or care delivery environment (e.g., 80+ dials per day). Self-starter with high attention to detail and exceptional written & verbal communication skills via phone, chat, and email. Commitment to customer empathy and passion to achieve goals, with adaptability to think outside-the-box to address potential roadblocks & issues. Collaborative, data-driven team player with openness to receive and provide constructive feedback focused on continuous improvement. Comfort with computer technology, especially typing, maximizing use of available resources, and navigating multiple software platforms (e.g., Microsoft / Google Suites). Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. This is a full-time (40hrs per week) remote position. #LIRemote #zr About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We've grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

Serves as a subject matter expert on scheduling workflows and daily tasks for the Senior Medical Practice Assistants team. Provides training and support to improve overall team performance, ensuring the efficient operation of VNS Health's affiliated medical practice, Medical Care at Home Works under general supervision. What We Provide * Referral bonus opportunities * Opportunities for professional growth and career advancement * Internal mobility and advancement opportunities What You Will Do * Responsible for updating and maintaining the Clinician schedule of availability, managing referral lists for mapping, and overseeing proper workflow and communication within the team. * Trains new staff members, in program workflows, policies, and procedures. * Monitors and ensures proper workflow and communication within the scheduling team, addressing any issues or bottlenecks promptly. * Acts as a point person for escalated issues, providing timely resolution and serving as a liaison between team members and higher management. Responds to inquiries and resolves routine to moderately complex issues; takes detailed documentation and escalates issues as needed to appropriate party, areas and/or program. * Coordinates with Clinicians to prioritize scheduling based on clinical need, geographic area, and program workflows. * Places outreach calls to referred Health Plan members. Uses appropriate greeting, provides accurate information on reason for call and explanation of clinical services and instructions. * Compiles and sends daily notifications to clinicians, conveying patient information, demographics, locations, and relevant clinical details. * Facilitates effective communication between the scheduling team and clinicians to optimize appointment scheduling and patient care. * Responsible for booking all patient related appointments, confirming appointments with patients, cancelling and rescheduling as necessary. * Supports virtual visit coordination, offering portal instructions and links to patients and clinicians. * Ensures accurate and timely documentation of all scheduling activities and patient interactions in the electronic medical record. * Compiles information and prepares basic analyses as needed for reporting and decision-making. * Participates in special projects and performs other duties as assigned. Qualifications Education: * High School Diploma or the equivalent required * Bachelor's Degree preferred Work Experience: * Minimum three years of general office, medical office or customer service related experience required * Effective oral, written and verbal communication and customer service skills required * Intermediate computer skills, including Microsoft Office applications required * Detail-oriented with strong organizational and multitasking abilities required * Experience in medical practice scheduling, with a strong understanding of healthcare workflows preferred * Bilingual skills may be required as determined by operational needs preferred Pay Range USD $23.17 - USD $28.96 /Hr. About Us VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24/7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

The Product Manager, Practice Management & Front-End Operations is responsible for optimizing AFC's core practice management ecosystem - the systems, workflows, and tools that power scheduling, patient intake, insurance verification, collections, and overall clinic efficiency. This role blends product management, operations enablement, and technology delivery, ensuring that AFC's Practice Management System (PMS) and associated digital tools enable seamless clinic operations, reduce administrative burden, and drive measurable revenue performance. Core Responsibilities 1. Practice Management Systems Ownership * Serve as the product owner for AFC's Practice Management System (Experity or equivalent), including scheduling, visit creation, charge capture, insurance verification, and checkout. * Partner with vendors, IT, and operations teams to optimize system configurations, workflows, and integrations across clinical, billing, and reporting layers. * Evaluate enhancement requests and coordinate release priorities aligned to organizational impact. * Maintain governance of clinic-level setup (e.g., templates, visit types, payer configurations, user permissions, roles, and rulesets). 2. Front-End Operations & Workflow Optimization * Redesign patient access workflows - from appointment scheduling and check-in to insurance eligibility, collections, and checkout. * Develop scalable playbooks and change management plans for front-desk operations, including training, SOPs, and adoption of digital tools (kiosks, queue boards, text alerts). * Ensure alignment between patient flow, clinical handoff, and RCM processes to minimize rework, errors, and revenue leakage. 3. Operational Enablement & Clinical Support * Translate operational challenges from clinics into product requirements and workflow enhancements. * Work closely with clinic managers, medical assistants, and front-desk staff to uncover friction points and test new solutions. * Enable clinical throughput and back-office efficiency by aligning workflows, forms, and systems to staff roles. 4. Data, Reporting, and Continuous Improvement * Partner with the BI team to define and track key metrics such as front-desk accuracy, visit throughput, no-show rates, and POS collection percentages. * Use data insights to prioritize roadmap initiatives and validate ROI of implemented changes. * Champion continuous improvement - piloting new tools and rolling out process changes that enhance revenue and experience. 5. Technology Integration & Digital Tooling * Collaborate with internal developers and vendors to integrate PMS with other key systems (RCM, Solv, Waystar, Experity BI, patient engagement tools, etc.). * Evaluate opportunities for automation and AI assistance (e.g., eligibility validation, coding prompts, digital queue management). * Document technical and operational dependencies to ensure sustainable scalability across clinics. Qualifications * Bachelor's degree in Business, Healthcare Administration, or related field; MBA/MHA preferred. * 5-8 years of experience in product management, healthcare operations, or practice management system administration. * Deep understanding of practice management workflows: scheduling, registration, eligibility, charge capture, and billing. * Familiarity with EMR/PMS platforms (Experity, Athena, eClinicalWorks, etc.) and RCM systems (Waystar, Availity). * Strong analytical, communication, and process design skills. * Proven track record driving adoption and ROI for operational technology in multi-site healthcare settings. Key Success Metrics * Reduction in manual steps or duplicate data entry across intake and checkout workflows. * Improvement in eligibility accuracy, POS collections, and scheduling utilization. * Increased clinic adoption of standardized practice management processes. * Measurable gains in throughput, patient satisfaction, and revenue realization. * Reduction in support tickets and rework related to front-end workflows. Why This Role Matters The Practice Management & Front-End Operations Product Manager ensures AFC's clinics operate with clarity, consistency, and speed, connecting front-desk, clinical, and billing workflows through modernized systems and innovative processes. This role is pivotal in transforming AFC's operational model from reactive, manual, and reactive to data-driven, digital-first, and revenue-optimized. This is a remote position. Compensation: $125,000.00 - $150,000.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Snapscale is seeking a full-time Executive Assistant to provide comprehensive professional and personal administrative support to the client. This role goes beyond task management, you will be responsible for managing the client themselves. You will serve as their strategic proxy by overseeing calendars and records, gaining a deep understanding of their goals, anticipating needs, and proactively optimizing their time, energy, and attention. Your contribution will be essential in creating operational freedom, enabling growth, and ensuring the client functions at their highest level of effectiveness. Responsibilities: Manage and maintain the client's calendar, including scheduling, rescheduling, and coordinating internal and external meetings. Oversee email inbox management by organizing messages, identifying priorities, clearing spam, and creating follow-up reminders. Maintain accurate and organized digital files, notes, and documentation in Practos. Assist with basic reporting in Practos, including pulling data, updating statuses, and ensuring clean and accurate records. Enter and update CRM information daily to maintain complete and timely documentation. Assist with personal administrative tasks such as reservations, travel coordination, appointment scheduling, and reminders. Support budgeting activities by tracking expenses, updating spreadsheets, and preparing weekly or monthly summaries. Perks: Health Maintenance Organization (HMO) Competitive pay Government-mandated benefits 13th month pay Night differential pay Internet allowance Perfect attendance bonus Yearly salary increase Opportunities for career growth and development Fun and supportive working environment Professional Experience Minimum 1-2 years of Executive Assistant or Administrative Support experience supporting US-based business owners or executives. Proven background in managing calendars, inboxes, and scheduling for executives or senior leadership. Experience supporting personal tasks, lifestyle coordination, or household management (preferred). Technical & Systems Proficiency Hands-on experience working with CRMs. Familiarity with task planning, organizational systems, and workflow management tools. Organizational & Coordination Skills Strong ability to prioritize, organize, and manage multiple tasks across both professional and personal domains. Demonstrated reliability in maintaining structured processes and ensuring smooth operational support.

Revenue Operations Analyst Type: Full-time Salary: $60,000/Year Department: Revenue Operations Leverage Companies is a fast-growing private equity firm specializing in real estate acquisition, sales, and lending. We are a vertically integrated team committed to helping investors, homeowners, and businesses. We're building the future of data-driven real estate investing, and we want sharp, driven individuals to grow with us. Position Overview We're looking for a motivated and resourceful Revenue Operations Analyst to support and optimize the performance of our sales and marketing teams. This role is ideal for someone who thrives in a fast-paced environment and is excited to work at the intersection of data, operations, and growth. You'll play a vital role in analyzing the effectiveness of our sales funnels, optimizing lead flow, building processes that scale, and ensuring that our revenue systems-from CRM to automations-run smoothly. If you're someone who loves solving problems, digging into numbers, and helping teams operate at a high level, this role is for you. Key ResponsibilitiesAnalytics & Insights Help build dashboards and reports to provide visibility into sales, marketing, and loan performance. Analyze trends, conversion rates, and performance data to find opportunities for improvement Support leadership with clear, actionable insights based on real-time activity. Process Optimization Work with the sales and marketing teams to improve how leads are captured, followed up with, and converted. Identify friction points in the lead lifecycle and recommend better workflows or automations. Help enforce and refine best practices across the team. Systems & Automation Assist in maintaining and improving tools like Salesforce, HubSpot, and our SMS/texting platforms. Help troubleshoot and improve automations and workflows that impact lead flow and team efficiency. Support routing, tagging, and follow-up logic to ensure no leads fall through the cracks. Revenue Growth Support Partner with team leads to track performance, appointment scheduling, and follow-up success. Monitor KPIs and help make sure the team is focused on the right activities to drive revenue. Pitch in wherever needed to keep deals moving and communication flowing. What We're Looking For We're not looking for a perfect resume. We're looking for someone with grit, hustle, and a hunger to learn. Proficiency in Google Sheets or Microsoft Excel required Demonstrated experience in supporting a revenue operations function You're a go-getter. You don't wait to be told what to do-you figure it out and take initiative. You're analytical. You enjoy working with numbers, spotting trends, and thinking critically about data. You're tech-savvy. Maybe you've used tools like Salesforce, HubSpot, or Excel-or maybe you haven't yet, but you're confident you'll learn them fast. You're organized and detail-oriented. You like systems that make work smoother and cleaner. You're coachable. You take feedback well, and you're eager to grow and level up. You want to be part of a team that wins and are ready to put in the work to make that happen. Nice to Have (but Not Required) Bachelor's Degree preferred. Proficiency in SQL preferred. Proficiency in Salesforce preferred. Some experience in sales, operations, analytics, or CRM systems. Interest in real estate, lending, or financial services. Familiarity with marketing or sales automations, like drip campaigns or lead scoring. Experience in a startup or fast-paced environment. Why Leverage Companies Join a team that's innovating in real estate, lending, and operations. Grow fast in a company that values learning and ownership. Work remotely with flexible hours and a supportive, high-performing culture. See your ideas and effort directly impact the business.

WE'RE LUMA HEALTH. Needing healthcare can be hard - getting care shouldn't be. We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it. So, we've created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end. The Role: Conversational Designer The Product Design team at Luma Health owns the end-to-end experience for both healthcare staff and patients. Our product experience is our competitive edge. We tackle the messy realities of healthcare head-on, designing across fragmented systems and broken workflows to create something revolutionary. As a Conversational Designer, you'll craft the voice and personality of our AI agents, designing text and voice experiences that guide patients through their healthcare journey and help staff navigate complex workflows. You'll design multi-turn dialogues that handle appointment scheduling, insurance verification, and patient needs while maintaining HIPAA compliance and earning user trust. Your conversations will feel natural and human while handling the nuanced, high-stakes realities of healthcare communication. We're data-driven strategists who aren't afraid to get our hands dirty. Our team thrives on collaboration, pushes technological boundaries, and obsesses over the details that make healthcare work better. If you want to design conversational experiences that bridge the gap between innovation and real-world impact, this is the place for you! What YOU will do at Luma Health Design end-to-end conversational experiences for both voice and text-based AI agents across patient-facing products Craft dialogue flows, conversational patterns, and error handling that feel natural while achieving business goals Define and evolve the personality, tone, and voice guidelines for our AI agents across different contexts and use cases Collaborate with cross-functional teams including product, engineering, AI/ML specialists, and product designers to shape AI product strategy Conduct user research and testing to understand how patients and healthcare staff interact with conversational interfaces, iterating based on real-world feedback Design for edge cases, errors, and conversational repair: the messy moments where AI experiences often break down Create conversation design documentation including sample dialogues, decision trees, and persona guidelines Partner with product designers to ensure conversational experiences integrate seamlessly with visual UI Measure and optimize conversational experiences using analytics, user feedback, and conversation logs Who you are Have 3-5 years of experience in conversational design, voice design, UX writing, or related fields (bonus for healthcare or related industry experience) A portfolio that demonstrates your ability to design natural, effective conversational experiences: show us your dialogue flows, how you handle errors, and how you've solved complex interaction problems Experience designing for both voice and text-based interfaces, understanding the unique constraints and opportunities of each Comfortable working with AI/LLM technologies and understanding their capabilities and limitations Skilled at writing dialogue that sounds human, handles ambiguity, and guides users without feeling scripted or robotic Experience conducting conversational user research and usability testing Willing to collaborate with cross-functional teams and give/receive feedback thoughtfully Passionate about accessibility and designing inclusive conversational experiences We Take Care of You! Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. Work Life Balance Flexible Time Off Wellness Programs Discounted Perks 401(k) and Company Equity Pay Transparency Notice: Depending on your work location and experience, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.) Base Pay Range: $110,000-$125,000 USD Don't meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you're excited about this role but your past experience doesn't align with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here. Come join us if you want to make a difference in health care. Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to *********************.

#19353 Contract role- 8/8/23-12/31/23, with possible extension Payrate: $50-$65 Hourly Required License: RN, LCSW, LCPC BASIC FUNCTION: This position is responsible for discharge care coordination, episodic case management and pre-admission/post-discharge counseling for an acute condition. This position is responsible for handling duties in an independent manner and may assist other staff. Establish relationships with the member through the immediate post discharge follow-up period or until all short-term care needs are met. Provide education/local resource information and encourage member (self) education. Determine case complexity and refer to other internal departments as needed. ESSENTIAL FUNCTIONS: 1. Discharge care coordination, episodic case management and pre-admission/post discharge counseling and identification of alternate treatment options. Consult with physicians, coordinators, and facility discharge planners to determine other resources and appropriate disposition of such cases. Provide education, counseling, and referral to other resources to minimize re-admissions and emergency room episodes. 2. Perform additional ongoing functions to support the member in the transition of care process including more than one of the following: a. Consult with physicians, providers, members, and other resources, as appropriate, to assess, plan, facilitate implementation, coordinate, monitor and evaluate options and services required to meet an individual's acute health needs, using communication and available resources to promote quality health outcomes. b. Personalize outreach/engagement based upon attitudes/behaviors/risk assessment. Outreach to provider to coordinate the member's care or to notify of risks/new conditions. c. Reconcile, educate and monitor adherence to medication safety. d. Reinforce provider post-operative instructions for care, diet, activity level etc. e. Address barriers to keeping follow-up appointments with appropriate provider and assistance with appointment scheduling. f. Assistance finding a primary or specialist provider, a Blue Distinction Center, or any needed coordination with Customer Service. g. Assist with getting to a provider if needed when all other options have been exhausted. h. Referral to other BCC programs, or external resources - community-based organizations, transportation, home health etc. i. Provide onsite face to face intervention in select cases. j. Education and recommendations to resolve conditions and risks, and support for behavior change/ self-management. k. Collaborate with the provider and member when appropriate to develop alternate plans of care if needed. l. Assist members/providers to navigate the health care system. m. Assess cases for quality-of-care issues and refer cases to the QA/QI department for review and follow up. n. Perform Transition of Care services for all assigned lines of business. o. Determine case complexity and may refer to Case Management/Disease Management/Enterprise Lifestyle Management department personnel as necessary. 3. Practice within the scope of licensure. 4. Participate as preceptor for orientation of new employees. 5. Maintain licensure and maintain and enhance knowledge for designated area of licensure and regulatory standards by attending seminars, training sessions, etc. 6. Communicate and interact effectively and professionally with co-workers, management, customers, etc. 7. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies. 8. Maintain complete confidentiality of company business. 9. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested. JOB REQUIREMENTS: * Registered Nurse (RN) or Licensed Master Social Worker (LMSW) with current, active, unrestricted license in the state of operations (or reciprocity if applicable). * 2 years clinical experience. * 1 year health insurance/managed care experience. * Knowledge of medical management policies and procedures. * PC and database experience. * Verbal and written communication skills. * Customer service skills and interpersonal skills to discuss pre/post admission care with physicians, hospital staff and members. * Ability and willingness to occasionally travel within assigned location. Possess transportation and current, valid driver's license for applicable state. * Incumbents with nursing licenses in positions/departments requiring multi-state licenses are required to obtain and maintain additional current, valid, and unrestricted applicable nursing licenses in other states as determined by management. Multi-state license fees will be provided.

at Zócalo Health Work from Home (Riverside) (Full Time) Compensation: $29.00 - $31.00 per hour About Us Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente . Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. Our mission is to improve the lives of our communities-communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings. We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve. We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve. Role Description Our care model is designed to meet members wherever they are-whether in their homes, online or in their community. Community Health Workers are integral to our mission of providing culturally aligned and accessible care to the Latino community. They build trust through shared cultural and linguistic backgrounds, improving patient engagement and access to care. Zócalo Health is looking for a Community Health Worker to work directly with our patients to help them navigate their health and social needs. You will work with an assigned panel of members dealing with unmet social needs and numerous health conditions. You will educate patients on disease prevention and healthy behaviors, coordinate comprehensive care by scheduling appointments and facilitating follow-ups, and address social determinants of health by connecting patients with essential community resources. Your work enhances patient advocacy and satisfaction and reduces healthcare costs by preventing unnecessary hospital visits. You will also help organize community events and gather valuable health data, ensuring our care model is responsive to the community's needs, promoting overall health equity and better outcomes for our members. This position reports to the Community Health Worker Manager. You will work primarily in your community, with some work-from-home responsibilities. The Community Health Worker will contribute in the following ways: Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients. Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake. Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing. Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning. Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs. Document all patient and care team interactions across multiple systems and tools. Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations. Provide culturally and linguistically appropriate health education and information. Assist with federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care. Support individualized goal setting using motivational interviewing. Conduct individual social needs assessments. Provide social support by listening to patient concerns and referring to appropriate support resources. Attend and participate in community events as a Zócalo Health representative. Coordinate internal clinical services. Qualifications Language/Culture Fluency (verbal and written) in English and Spanish. Knowledgeable of Latino customs and cultural norms (preferred) Education High school diploma or GED (minimum). Licenses/Certifications (CA only) Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and willingness to obtain a Community Health Worker certification within 18 months of hire date Experience 1-3 years healthcare experience or healthcare navigation within the community. 2 - 5 years of community work, advocacy, engagement, or organizing. Previous working experience in related jobs (health promotion, project coordination, social research, administration). Familiarity with Google workspace. (preferred) Past experience documenting in an EHR. (preferred) Training in motivational interviewing. (preferred) Complementary competencies and skills Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks. Team player who builds effective working relationships. Ability to train others. Well-known in and have strong ties to the local Latino community. (preferred) Well versed in local resources to support SDOH needs. (preferred) COVID-19 vaccination requirement Zócalo Health requires all members of the care team to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work. Flexible and able to travel to other communities Willing to travel to support community events and in person patient appointments. Have reliable sources of transportation. Benefits & Perks Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company Comprehensive benefits (medical/dental/vision) Generous home office stipend Competitive compensation Generous PTO policy including 6 paid holidays. You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description. At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Remote Veterinary Customer Support Specialist (Full-Time) - Work From Home Help Us Transform Veterinary Care Petfolk is reimagining pet care. Our mission is simple: improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. Through innovative technology, modern design, and compassionate service, we're building the future of veterinary care, and we want you on our team! We're looking for a Remote Veterinary Customer Support Specialist to join our Virtual Care team. In this full-time role, you'll deliver outstanding support to pet parents and veterinary teams via phone, text, and email - all from the comfort of your home. What You'll Do: Deliver excellent customer service to pet parents via phone, text, and email Assist with appointment scheduling, basic pet care guidance, and general questions Route medical-related questions to our licensed TeleAdvice veterinary team Collaborate with veterinary clinics and operations teams to ensure a seamless experience Represent Petfolk's values with empathy and professionalism in every interaction What You'll Bring: 1+ year Veterinary customer care position experience required Comfortable working remotely in a fast-paced, startup environment Strong written and verbal communication skills High-speed internet, quiet home workspace, and tech-savvy mindset Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability Available during 8 AM - 9 PM EST Reside in one of the following states: AZ, FL, GA, NY, NC, SC, KS, TN, MO, IN, VA, or TX Nice To Have: Experience with Vetspire or Gladly CRM Proficiency in EMR systems, Slack, and Google Suite Pay & Benefits: $17/hour 4-day work week (10-hour shifts) Fully remote role Medical, Dental, and Vision Insurance Generous Paid Time Off (PTO) 401(k) with company match Career growth opportunities with a mission-driven team Why You'll Love Working at Petfolk: We're a people-first company. That means we invest in your well-being, professional development, and overall happiness - just like we do for pets and their parents. If you're ready to bring empathy, problem-solving, and your veterinary background to a team that's changing the industry for the better. 👉 Apply today and join the future of veterinary care!

CareHarmony's Care Coordinators (LPN) (NLC) (LVN) work comprehensively with providers to deliver value-based care management initiatives for their patients CareHarmony is seeking an experienced Licensed Practical Nurse - LPN Nurse (LPN) (NLC) (LVN) with at least 3 years of direct patient-facing work experience; that thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient's healthcare journey. You will have experience identifying resources and coordinating needs for chronic care management patients. What's in it for you? Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score! Consistent schedule - Full-Time Monday - Friday, no weekends, rotational on-call-once per year on average. Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed! Requirements Responsibilities: Manage patient census with a resolution-driven approach to close gaps in clinical and non-clinical patient care. Identify and coordinate community resources with patients that would benefit their care. Provide patient education and health literacy on the management of chronic conditions. Perform medication management, including identifying potential medication concerns, reconciliation, adherence, and coordinating refills. Assist in ensuring timely delivery of services to your patients; Home Health, DME, Home Infusion, and other critical needs. Resolve patients' questions and create an open dialogue to understand needs. Assist/Manage referrals and appointment scheduling. Additional Requirements: Active Massachusetts License (LPN) Technical aptitude - Microsoft Office Suite Excellent written and verbal communication skills Plusses: Epic Experience Bilingual Additional state licensures (LPN) Remote Requirements: Must have active high-speed Wi-Fi Must have a home office or HIPAA-compliant workspace Physical Requirements This position is sedentary and will require sitting for long periods of time This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations Benefits Health Benefits (core medical, dental, vision) Paid Holidays Paid Time Off (PTO) Sick Time Off (STO) 401k with company match Company laptop provided Pay: The position starts at $23/hr ($21/hr + $2/hr MA license bump) with the ability to earn up to $28/hr based on production Quarterly bonus program Opportunities to pick up OT to increase earnings

Our company is seeking an upbeat, professional Certified Medical Assistant with strong customer service skills to conduct wellness exams for patients while providing the uncompromising services our clients have come to expect. As a CMA for our company, you will be working with our clients in the Jacksonville FL area. This is a Full-Time remote position offering 32-40 hrs a week. We are seeking highly dependable candidates who take their work performance seriously and who enjoy working in a collaborative environment while seeking ways to create a positive impact on a daily basis. Duties & Responsibilities: Administer questionnaire portion of annual wellness visit over the telephone Use practice management system/electronic medical record to identify and schedule eligible patients Update patient medical records in EMR Call patients to schedule annual wellness visit appointments Enter accurate information for appointment scheduling, rescheduling, cancellation and comment entry Maintains good rapport with referring physicians, secretaries and clinical site staff Screen patients/generating physician reports Other duties as assigned Job Requirements (Knowledge, Skills & Abilities): CMA Medical Certification Excellent customer service skills required Bilingual (Spanish) speaking/writing ability is preferred, but not required Excellent phone etiquette and communication skills Proficient knowledge of computers and Microsoft Office software Effective written and verbal communication skills Detail oriented Precise data entry skills Ability to multi-task and be organized The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job: Ability to sit, use hands and fingers, reach with hands and arms, talk and hear. Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Education & Licensing Requirements: Current Certification as a Medical Assistant from one of the following Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA) Clinical Medical Assistant Certification (CMAC) - American Medical Certification Association Registered Medical Assistant (RMA) - American Medical Technologies (AMT) National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT) Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA) The salary for this position is $17-18/hr with opportunity for monthly bonuses. Full-Time / 32-40 hours weekly About Us: Welltality was created with a vision focused on wellness. Every team member embodies the Welltality spirit of a mission to deliver a positive impact for people, healthcare providers and the organizations which value health. Welltality offers customizable solutions to drive positive outcomes for physician practices, payors and health systems nationwide. Our team works closely with your team to develop solutions which drive greater patient satisfaction and revenue. Healthcare technologies offer opportunities for innovation in patient health. Welltality is a software company with a purpose. Our team focuses on building positive outcomes through innovative software solutions - whether our off the shelf applications or custom solutions; we've got you covered.

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, experienced Patient Access Coordinator to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program. The Patient Access Coordinator position is responsible for assisting patients and referral sources with scheduling of appointments. Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls from patients, physicians, hospitals, staff and other callers. Adheres to internal protocols to ensure consistency and quality service. Obtains accurate demographic information, and routes patient related questions to appropriate area. Job-Specific Responsibilities: Manages telephone calls as well as patient inquiries via mail or fax; return patient phone concierge, Website, MyChart and CIH appointment requests in a timely manner. Answers phones appropriately and professionally, providing excellent customer service. Clarifies information needed by the caller and determines best course of action to meet the customer's needs. Effectively communicates with physicians, patients, and other professionals and returns phone calls promptly. Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols. Collects and enters patient's demographics in the system completely and accurately Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan. Verifies any information necessary in preparation for office visit (e.g. if the patient has seen another physician for the same problem, if x-rays are available, etc.). Direct patient calls regarding medical inquires to the appropriate resource. Send out appointment reminder card/patient packet if requested. Assist with Epic Work Queues as appropriate/assigned. Performs other duties as assigned Education: High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements. Knowledge/Skills/Abilities: Ability to maintain excellent customer service relationship with referral sources, patients, physicians and peers. Demonstrated ability to make sound judgements. Dependable and able to arrive to work on time. Willing to adhere to company expectations and policies regarding professional work environment and customer support. Demonstrates professional integrity by being honest, reliable and respectful. Proven team player and willingness to work in a fast-paced team environment. Excellent listening and communication skills in order to fully support patients. Takes pride in their work and has a positive outlook. Experience: 1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting. Experience working in a call center, handling both inbound and outbound calls. Demonstrated customer service experience. Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred. Proven ability to promote teamwork and collaboration. This organization participates in E-Verify. Esta organizacion participa en E-Verify. #STATEOV

About Us Scorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.About the Role As a Ranking Strategist, you will play a critical and dynamic role in client-facing interactions and providing crucial support to Account Managers. Your responsibilities extend beyond direct communication with clients to encompass strategic oversight of the implementation plans aimed at achieving organic ranking goals. Additionally, you will actively contribute to product revenue growth through the identification and execution of upsell opportunities, ensuring not only the achievement of client goals but also the enhancement of overall product offerings. Your role includes proactive assessments of overall Ranking performance for individual clients, addressing client concerns through reactive SEO work as needed, and ensuring a seamless onboarding experience. Reporting directly to the Director of Ranking, your position stands as an anchor in fostering success, both for Scorpion and our valued clients, emphasizing the integral nature of your contributions to broader organizational goals. What Your Success Will Look Like Communicate directly with Account Managers and clients, addressing their questions and ensuring overall product satisfaction. Support Account Managers in product revenue growth through effective upselling presentations and related information. Provide additional reactive SEO work as required to address client concerns and optimize performance. Collaborate with cross-functional teams to enhance product offerings and client success. Contribute to the strategic oversight of ranking plans to drive client satisfaction and goal achievement. Who You Are And What You Bring Proven experience in client-facing roles, within an SEO environment Strong understanding of organic ranking strategies and SEO best practices. Proficiency in SEO tools such as Google Analytics, Search Console, and third-party SEO platforms. Detail-oriented and organized, with the capacity to oversee and create complex plans on time. Experience with upselling and revenue growth strategies is a plus. Our Scorpion Values Winning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected-and then some-driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask “What if?” we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team. Compensation We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location. The base salary range is $65,000 (entry-level) - $75,000 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions. Our Benefits We invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow. 100% employer-paid medical, dental, and vision insurance Flexible paid time off, so you can rest, relax, and recharge away from work Paid parental leave Paid cell phone and service Remote office allowance Professional development and development courses Regular manager check-ins to drive performance and career growth through Lattice Scorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion. Reasonable Accommodations Scorpion participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit **************