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Are you ready to lead transformative initiatives that turn complex data into actionable insights and drive intelligent automation? Primestaff Services is proud to partner with ALTA Performance Materials in their search for a Data Analytics and AI Manager to lead the company's enterprise data analytics and AI strategy. This is a hands-on individual contributor role responsible for designing, building, and delivering data solutions that drive business performance. While the role owns the full analytics AI vision and roadmap, execution will be supported by third-party contractors (onshore and offshore) under the manager's direction. The ideal candidate will combine strategic thinking with technical expertise, working directly with business stakeholders and external partners to transform data into actionable insights. This role requires a strong foundation in reporting tools, ETL processes, SAP data structures, and emerging AI technologies along, with the ability to manage external resources to scale delivery as needed. Key Job Functions: Architect, Lead design, development and deployment of analytics solution using Incorta, Azure Data Service, SAP ECC, SAP BW Power BI, Qlik, Cognos etc. Collaborate with business stakeholders to understand data needs and translate them into technical requirements. Manage and mentor a team of data analysts and engineers, fostering a culture of innovation and continuous improvement. Oversee data integration, modeling, and visualization efforts to ensure high-quality, actionable insights. Establish and Ensure data governance, security, and compliance standards are met across all analytics platforms. Drive adoption of self-service analytics and democratize data access across departments. Partner with IT and business units to align data initiatives with strategic goals. Manage a blended team of internal staff and third-party onshore/offshore resources, ensuring alignment with business goals and delivery timelines. Establish and enforce data governance, quality standards, and best practices across the analytics ecosystem. Drive continuous improvement in reporting capabilities, data literacy, and analytics maturity across the organization. Monitor performance metrics and KPIs to support strategic initiatives and operational excellence. Lead the development and deployment of AI/ML models to support predictive analytics, process automation, and decision intelligence. Evaluate and implement AI platforms and tools to accelerate innovation and operational efficiency. Collaborate with cross-functional teams to identify AI use cases and deliver proof-of-concept and production-ready solutions. Stay current with AI trends, technologies, and regulatory considerations to guide strategic investments and responsible AI practices. Essential Qualifications: Bachelor's degree in Data Analytics, Computer Science, Information Systems, or a related field 5+ years of experience in data analytics, business intelligence, or related roles. Hands-on experience with multiple reporting platforms: Incorta, Power BI, Qlik, Cognos, SAP BW, etc. Strong proficiency in ETL tools and data pipeline development. In-depth knowledge of SAP ECC table structures and data modelling within SAP environments. Previous experience managing third-party teams, including both onshore and offshore resources. Experience designing and deploying AI/ML models in a business context Proficiency in Python, R, or other languages used for machine learning and data science Knowledge of generative AI, NLP, and computer vision applications Excellent communication, leadership and stakeholder engagement skills Willingness to work full-time on-site in Columbus, OH About the Company: ALTA Performance Materials is the global leader in a broad range of general-purpose and high-performance grades of unsaturated polyester and vinyl ester resins, gelcoats and low-profile additives for the plastics industry. ALTA Performance Materials are used in several global markets: including building materials; corrosion-resistant fibre reinforced plastic; recreation; transportation; and wind energy. The business has operations in multiple locations in the US, Europe, Brazil, India and China. For decades, we've set the standard for excellence and reliability, elevating the performance in composites. Today, we're writing the next chapter-an independent, future-focused company driven by innovation and a passion for pushing boundaries. Our strength lies in our people: experts and innovators who bring energy and purpose to everything we do. With a portfolio of premium brands and a culture built on trust, proactivity and partnership, we're shaping the future of composites materials. Join us and help define what's next. ALTA Performance Materials is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

What You Will Do What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr

We Are: A global professional services organization, which includes being a vital services partner to the world's major cloud providers - ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group's platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture's ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here You Are: A ServiceNow Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. * An experienced ServiceNow developer. * You're willing to roll up your sleeves to develop in the ServiceNow platform for our clients. * You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. * You are someone that is process oriented and prefers order over chaos. * You are comfortable asking for help from peers and Subject Matter Experts * Strong background working with Enterprise Software companies and/or Consulting companies. The Work: * Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes. * Manage all aspects of project delivery and solution delivery * Lead and manage the implementation project team * Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports * Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress * Drive the continuous improvements of our implementation methodology and service offerings based on client experiences * Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments * Strong background working with Enterprise Software companies and/or Consulting companies * Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems * As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements. Qualification Basic Qualifications * Minimum 5 Years' knowledge and experience working with or implementing ServiceNow * Minimum 3 Years' experience in JavaScript or related application development * Completed Certification - ServiceNow Certified System Administrator (CSA) * Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications * Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate's Degree, must have minimum 6 years work experience) Bonus Points if you have * PMP or CSM certification * Strong interpersonal skills, customer centric attitude * Proven team player and team builder * Strong organizational and analytical skills * Familiarity with SaaS deployments and its supporting architecture * A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management * ITIL V3 or V4 Foundations Certification preferred Professional Skill Requirements * Proven ability to build, manage and foster a team-oriented environment * Proven ability to work creatively and analytically in a problem-solving environment * Desire to work in an information systems environment. * Excellent communication (written and oral) and interpersonal skills. * Excellent leadership and management skills. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. Role Location Annual Salary Range California $94,400 to $266,300 Cleveland $87,400 to $213,000 Colorado $94,400 to $230,000 District of Columbia $100,500 to $245,000 Illinois $87,400 to $230,000 Maryland $94,400 to $230,000 Massachusetts $94,400 to $245,000 Minnesota $94,400 to $230,000 New York/New Jersey $87,400 to $266,300 Washington $100,500 to $245,000 #LI-NA-FY25 Locations

Odins3 Remote / Seattle Full-time Posted 685 days ago AI Development 3+ years $160K - $220K 0.05% - 0.2% equity Build and deploy ML models that power our AI website builder. Work on cutting-edge algorithms for automated web design and development. About This Role Join our ML Engineering team to build the brain behind our AI website builder. You'll develop sophisticated machine learning models that understand design principles, generate beautiful layouts, and create intelligent web experiences automatically. This role combines traditional ML engineering with creative applications in web design and development. You'll work with computer vision models for design analysis, NLP systems for content generation, and recommendation engines for design optimization. Our ML Engineers work across the full stack - from research and experimentation to production deployment and monitoring. You'll collaborate closely with our AI researchers, product team, and frontend engineers to bring cutting-edge ML capabilities to millions of users. Requirements 3+ years ML engineering experience Strong Python, TensorFlow/PyTorch background Experience with computer vision and NLP Knowledge of web technologies and design principles Experience with MLOps and model deployment Understanding of design systems and UI/UX principles Experience with cloud platforms (AWS, GCP, Azure) Knowledge of containerization and orchestration Experience with A/B testing and experimentation Strong data analysis and visualization skills Responsibilities Develop ML models for automated web design Deploy and monitor ML models in production Research and prototype new AI capabilities Optimize model performance and accuracy Build data pipelines for training and inference Collaborate with design team on AI‑generated layouts Contribute to ML platform and infrastructure Required Skills & Technologies Python TensorFlow PyTorch Scikit‑learn NumPy Computer Vision NLP MLOps Docker AWS Redis Airflow Git Equity package: 0.05% - 0.2%. Unlimited PTO and flexible hours. $4,000 annual learning budget. Top‑tier hardware and equipment. Conference attendance support. Health and wellness benefits. Team building and social events. Fully remote with optional quarterly in‑person sessions. Flexible schedule with some overlap with PST hours. Reporting Structure Reports to: Senior AI Developer. Collaborates with: AI Research team, Product Engineering, Design team. Job Summary Department: AI Development Experience: 3+ years Type: Full‑time Location: Remote / Seattle Equity: 0.05% - 0.2% Posted January 12, 2024 About Odins3 We're revolutionizing web development with AI‑powered tools that make creating beautiful, functional websites accessible to everyone. Join our innovative team and help shape the future of digital experiences. #J-18808-Ljbffr

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a highly skilled and consultative Services Sales Consultant to support and expand our Enterprise and Federal businesses. This individual will act as the critical liaison between Smarsh Global Services (SGS) and the Enterprise and Federal Sales teams, ensuring customers gain a clear understanding of the value and importance of Smarsh's professional services, migrations, managed services, and compliance-focused delivery offerings. This role requires a unique blend of technical knowledge, business acumen, consultative selling expertise, and the ability to translate customer needs into well-scoped service engagements. The Services Sales Consultant will work closely with SGS product management, sales teams, delivery leaders, and customer success to drive services revenue and accelerate the adoption of Smarsh solutions.Services Sales & Deal Support Drive the sale of professional services, migrations, custom integrations, and managed services offerings. Lead discovery sessions to understand technical, business, and compliance, change management, and governance requirements. Develop high-quality services proposals, statements of work (SOWs), and level-of-effort (LOE) estimates. Collaborate with Enterprise and Federal Sales teams to support deal strategy, reinforce MEDDPICC discipline, and position SGS services early and effectively in the sales cycle. Develop high-quality services proposals, SOWs, LOEs, pricing models, and adoption-focused services plans. Build and deliver persuasive decks and executive presentations that position Smarsh Services as essential to customer transformation. Support RFP/RFI responses that include services components, especially within federal procurement frameworks. Liaison Between SGS & Sales Serve as the primary connection between SGS and the Enterprise/Federal Sales teams. Communicate SGS service capabilities, delivery timelines, dependencies, and resource requirements. Ensure alignment on customer expectations, scope, and delivery commitments. Partner with SGS Delivery and Product Management to ensure smooth handoffs from sales to implementation. Escalate service-related risks and drive cross-functional coordination to resolve issues. Enterprise & Federal Expertise Act as a trusted advisor for customers in heavily regulated industries, especially financial services and federal agencies. Apply working knowledge of SEC/FINRA requirements, FISMA, FedRAMP , FOIA, public records laws, federal data governance, and related compliance frameworks. Understand federal procurement workflows, contracting vehicles, and acquisition cycles. Solution Scoping & Technical Understanding Scope complex solutions involving cloud migrations, data ingestion, communications archiving, supervision workflows, and integrations. Work closely with SGS product management to stay aligned on service offerings, pricing models, and feasibility. Translate customer needs into structured service engagements with clear adoption, governance, change management outcomes, and accurately defined SOWs. Partner with Delivery leadership to ensure scoping accuracy and successful execution. Customer & Executive Engagement Build strong relationships with customer executives, IT leadership, compliance officers, and technical stakeholders. Position SGS services as essential to maximizing product value and ensuring compliant, successful implementation. Present compelling business process redesign and governance recommendations when necessary to drive customer outcomes. Support renewals and expansions by highlighting services that drive long-term customer outcomes. Revenue Ownership Drive services revenue growth across Enterprise and Federal segments. Maintain accurate forecasting, reporting, and pipeline visibility for services deals. Ensure proper service packaging, positioning, qualification (MEDDPICC) and revenue alignment with SGS strategy and financial goals. What will you bring? 8+ years' experience selling professional services, consulting engagements, SaaS implementation services, or complex technical solutions. Experience selling into or supporting federal agencies and understanding their procurement and security requirements. Strong background supporting or selling to large enterprises in regulated markets (financial services, public sector, healthcare, etc.). Proven ability to work cross-functionally with sales, delivery, product, and customer success teams. Consultative selling and strong discovery capability. Excellent written and verbal communication, with executive-level presentation skills. Ability to draft and review SOWs, LOEs, and services proposals. Strong negotiation and conflict-management abilities. Exceptional relationship-building, internally and externally. Ability to advise on governance, change management, and business process redesign. Ability to manage multiple stakeholders and deadlines simultaneously. Understanding of SaaS architectures, cloud environments (AWS/Azure), integrations, and data migrations. Familiarity with compliance archiving, electronic communications retention, and related ecosystems (preferred). About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Artificial Intelligence Operations Specialist (IT Architect / Consultant 1) (250009HU) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Feb 2, 2026, 4:59:00 AMWork Location: Lazarus 6 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $44.66 - $65.78/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Information TechnologyTechnical Skills: Application Design, Cloud computing, Machine Learning, Database Administration, Software development/implementation Professional Skills: Analyzation, InnovationPrimary Technology: Not Applicable Agency Overview About Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:Delivering a personalized care experience to more than three million people served.Improving care for children and adults with complex behavioral health needs.Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.Ensuring financial transparency and operational accountability across all Medicaid programs and services.Job DescriptionWhat You Will Do at ODM:Office: Information & Technology ServicesClassification: IT Architect/Consultant 1 (PN 20102633) Primary Technology: Artificial Intelligence Job Overview:The Ohio Department of Medicaid (ODM) is seeking a results-driven professional to lead the design, deployment, and continuous improvement of Artificial Intelligence (AI) solutions that address critical business needs. This position plays a key role in ODM's digital transformation strategy, driving improvements in operational efficiency and service delivery for Medicaid providers and members. Your work will directly impact the speed, quality, and effectiveness of Medicaid services for Ohioans.Key Responsibilities:Identifies and implements AI-driven innovations that streamline internal workflows and improve decision-making across the organization.Collaborates with cross-functional teams to integrate advanced technologies into business processes.Drives continuous improvement initiatives using AI and data-driven insights. Technical Focus Areas:You will apply advanced technologies and methodologies in the following domains:Artificial Intelligence (AI) and Machine Learning (ML): Applying predictive models and automation to optimize business processes.Natural Language Processing (NLP): Leveraging language-based AI to extract insights and enhance communication workflows.Cloud Platforms: Utilizing Microsoft Azure and/or Google Cloud to build scalable, secure AI infrastructure.Vector Databases: Implementing high-performance data storage solutions to support semantic understanding and retrieval.Semantic Search: Enhancing information discovery through context-aware search capabilities.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.QualificationsEducation - Core undergraduate program in Computer Science or Information Systems or equivalent work experience. AND Experience - Minimum 4 years combined work experience in any combination of the following: assisting with development and updates to the strategic Information Technology plan, participating in work groups to author Information Technology plan by discipline/program team and/or leading activities to achieve project tasks/meet deadlines, and performing solutions design for assigned discipline/program team (e.g., software development, infrastructure, database administration, security) including 2 years technology related work experience as specified by the agency position description and vacancy/job posting. Note: the official position description on file with the designated agency is to reflect, in the minimum acceptable characteristics, the required technology related experience. Only those applicants possessing the required technology related experience listed in the position description are to be considered for any vacancies posted. The vacancy/job posting should also only list the required technology related experience commensurate with the position in question. Job Skills: Information TechnologyTechnical Skills: Application Design, Cloud Computing, Database Administration, Machine Learning, Software Development/ImplementationProfessional Skills: Analyzation, InnovationSupplemental InformationOn call 24 hours a day, 7 days a week. Required to carry a cellular phone as assigned. Required to work occasional overtime as assigned.Job duty, knowledge, skill & ability statements at lower level are understood to be able to be performed at any higher level.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

A leading tech firm is seeking a skilled individual to lead the design and integration of advanced models into C2SET. The position requires 7-10 years of relevant experience, a BS Degree (or equivalent experience), and proficiency in C++, Python, and cloud technologies (AWS/Azure). Responsibilities include designing model behaviors in AFSIM and supporting system modernization. An ideal candidate will also have military planning and operations experience. A Secret clearance is required for this role. #J-18808-Ljbffr

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Solutions Engineering team is Deliverect's pre-sales technical function. We are the architects who translate the complex, high-volume needs of global QSR brands into integrated, scalable solutions using our cutting-edge multi-product platform. Focused on technical validation, solution design, and proof-of-concept creation, this team drives sales velocity by building the technical integrity necessary to win enterprise business and ensure alignment with Deliverect's long-term architectural standards. Your Impact: As the Head of Solutions Engineering in our Americas market you will operate as the team's Principal Solutions Architect and primary technical consultant (approx. 80% of time), personally driving the success of our largest, most strategic enterprise deals. The remaining 20% of your time will be dedicated to defining and scaling the Solutions Engineering function, including mentoring, process development, and team management. Your personal focus will be on acting as the highest-level technical advisor for critical sales opportunities, focusing on architectural fit, gap analysis, and strategic advisory to ensure the successful adoption of the Deliverect platform. Your direct influence on our product roadmap, based on competitive intelligence from top-tier accounts, ensures Deliverect maintains its technical edge in the global market and sets our clients up for successful activation. This is a fully remote eligible role, however Toronto based applicants are encouraged to work from our Downtown office 3 days per week. What you will do: Principal Technical Leadership & Strategy: Lead the technical strategy and execution for our largest, most complex global QSR prospects, serving as the hands-on Principal Solutions Engineer and Architect to accelerate deals to closure. Architectural Design & Strategic Advisory: Analyze the customer's existing or proposed architecture to proactively identify product/integration gaps. Based on this analysis, design the optimal target-state architecture and integration patterns, ensuring solutions align with benchmarks for cost-efficiency, security, and resilience, and advise customers on modification and integration best practices. Highest Technical Escalation: Serve as the highest technical escalation point within the pre-sales cycle, providing expert technical leadership during high-stakes client meetings and complex objection handling. Solution Governance & Quality: Govern the internal solutioning process by developing and maintaining standardized reference architectures, integration playbooks, and decision logs to ensure consistency, reusability, and technical integrity across the team. Product Influence & Feedback: Translate field-observed technical requirements and architectural gaps into prioritized, clear input for the Product Management and Core Engineering roadmaps, directly influencing future product development. Sales-to-Activation Bridge: Ensure a seamless technical hand-off process, guaranteeing solution integrity and setting large clients up for long-term operational success post-sale. Process Definition & Optimization: Define and implement a predictable, process-driven Solutions Engineering methodology and technical engagement model to ensure consistent quality and scale our sales velocity. Team Oversight & Performance: Lead the formal people management responsibilities for the Solutions Engineering team (including hiring, mentoring, and performance reviews) and establish team goals and KPIs (focusing on metrics such as Sales Conversion Rate, Architectural Compliance Rate, and the reduction of post-sales technical escalations). What you will bring: 12+ years of progressive technical experience, including at least 5 years in a leadership capacity such as Solutions Architect or Principal Solutions Engineer. Deep technical background validated by a Bachelor's or Master's degree in Computer Science, Engineering, or a closely related technical field, or demonstrably equivalent experience in software development and architecture. Mastery of modern API architectures (REST, GraphQL), distributed systems design, and cloud platform governance (AWS, GCP, or Azure). Domain fluency in the QSR/Hospitality technology ecosystem, including complex POS integration, loyalty platforms, and multi-channel commerce systems. Exceptional ability to engage with C-level executives and translate complex technical concepts into business value and a compelling technical vision (supporting Strategic Advisory). 2+ years of people leadership experience overseeing technical consulting or engineering staff, with a proven focus on operational rigor, process definition, and technical governance. Join Our Innovative Journey: At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce. What You'll Gain by Joining Us: Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment. Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide. Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting‑edge solutions. Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives. Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact. Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you're supported with what matters most-right where you are. Our Commitment to Inclusion: We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups. Important Information: 1. Fluency in English is required, with strong written and verbal communication skills being essential. 2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel. 3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process. 4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review. If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at *********************. Ready to shape the future of commerce with us? Explore our opportunities and apply today! #J-18808-Ljbffr

AI Content & Copywriting Internship M365Consult About M365Consult At M365Consult, we're transforming how organizations in the DACH region (Germany, Austria, Switzerland) leverage Microsoft 365 technologies to drive business success. We are an expert IT consultancy specializing in Microsoft 365 consulting, advanced cybersecurity, compliance solutions, and AI-integrated management systems. Our clients range from financial institutions requiring robust security frameworks to educational organizations, healthcare providers, and industrial businesses seeking comprehensive digital transformation. To expand our brand presence and accelerate our reach across the DACH market, we're launching a remote internship for a motivated AI Content & Copywriting Internsomeone eager to learn how to create compelling content that speaks to both IT decision-makers evaluating Microsoft solutions and the technical professionals implementing them. What This Internship Is About This is not just about writingit's about building content systems. You'll learn how to plan, generate, and scale content using AI tools, collaborate with our consulting and technical teams, and develop processes that will power the content engine of a leading Microsoft-focused consultancy brand. You'll gain hands-on experience with industry-leading tools and be part of shaping M365Consult's voice across: Blog articles and thought leadership content LinkedIn and social media posts Lead magnets (whitepapers, case studies, slide decks) Client-facing emails and proposals Website content and landing pages AI-generated visual and video assets Technical documentation and solution briefs Most importantly, you'll be challenged to navigate independently, grow fast, and own your learning path. ️ Structure & Expectations Duration: 3-6 months (performance-based) Format: Self-paced internship (flexible hours, fully remote) Onboarding: You'll get access to our tools, resources, and team for initial orientation After onboarding: You'll be expected to drive your own progress and propose new content ideas Support: Light supervision, regular check-ins, and access to mentorsbut initiative is key ️ What You'll Get Hands-On With ChatGPT Pro, Jasper, SurferSEO, Gamma, SlidesAI, Midjourney, Canva, WordPress, and more AI prompt engineering for text, image, and video content Real-world content workflows: from manual creation to automation-ready processes Cross-functional collaboration with consultants, technical architects, and marketing teams A platform to build a portfolio of content across multiple formats and channels Topics You'll Explore For Clients (IT Leaders & Decision-Makers): How to choose the right Microsoft 365 solution for your industry Cybersecurity and compliance best practices for DACH organizations Digital transformation roadmaps: From strategy to implementation ROI of Microsoft 365 investments in finance, healthcare, and education Cloud migration strategies and risk management For Professionals (Microsoft Consultants & Architects): Career opportunities in the DACH Microsoft consulting market Building technical expertise in M365, Azure, and security solutions Certifications that matter for Microsoft professionals Remote consulting vs. on-site engagements in Germany, Austria, and Switzerland How to position yourself as a trusted Microsoft expert Who We're Looking For You don't need to be an AI content expert (yet). We're looking for: Strong fundamentals in writing, research, or tech/business topics Curious, self-motivated learners who love experimenting with tools Interest in Microsoft technologies, IT consulting, cybersecurity, or B2B marketing Comfortable working independently and building your own structure Excellent written English (German language skills are a strong plus) Bonus: Experience with Canva, LinkedIn, Notion, WordPress, or any AI tools Why This Internship Matters This is a real opportunity to transition into a full-time role in an AI-driven, remote-first consultancy that is innovating the Microsoft 365 space in the DACH region. If you can demonstrate value, organize content pipelines, and show that you learn fastyou can become a permanent team member. Learn fast. Think smart. Build with us. This is your chance to create the future of Microsoft consulting content. **#Internship #AIContentCreation #PromptEngineering #Microsoft365 #RemoteInternship #M365Consult #ContentMarketing #TechWriting #DigitalTransformation #DACHRegion #Clouonsulting

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with nine specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value. PLEASE NOTE THAT WE ARE NOT ACTIVELY HIRING CLOUD SUPPORT TECHNICIANS AT THIS TIME. WE ARE PIPELINING TALENT IN ANTICIPATION OF ADDITIONAL HIRING NEEDS IN THE FUTURE. PLEASE EXCUSE ANY DELAYS IN RESPONSE IN THE MEANTIME. Our Service Operations team is looking for a dedicated and skilled Cloud Support Technician to play a key role in ensuring the smooth operation of our clients' cloud environments. You will be instrumental in providing technical support, troubleshooting issues, and delivering exceptional customer service, all while gaining valuable experience in the rapidly evolving world of cloud computing and Azure.What You'll Do Technical Support & Troubleshooting: Monitor, analyze, and resolve incidents for customer infrastructure running in Azure. Triage, action on and disposition telemetry alerts as they come in. Install, configure, and administer customer systems in Azure. Troubleshoot and resolve technical issues related to virtual servers and networks. Escalate complex cases to Tier-2 and Tier-3 support as needed. Process & Optimization: Perform regular reviews of systems, processes, and procedures. Document systems, processes, and procedures to maintain knowledge base. Promote best practices to enhance and improve organizational processes. Communication & Customer Service: Communicate technical issues and solutions to clients in clear, business-friendly terms. Interact with customers to identify IT problems and troubleshoot them efficiently. Provide regular updates to clients via email, ticketing system, and phone calls. Communicate ticket status information to all team members. The Skills You'll Need Technical Skills: Basic understanding of operating systems (Windows and Linux). Familiarity with virtual servers and networking concepts. A strong desire to learn and master Azure cloud technologies. Problem Solving & Analytical Skills: Ability to analyze and resolve technical issues effectively. A passion for problem-solving and learning new technologies. Ability to work in a fast-paced, rapidly changing environment. Communication & Interpersonal Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical audiences. Strong customer service orientation. Ability to work collaboratively with team members and clients. Qualifications Qualifications: Previous experience in a help desk/service desk support or systems administration role. Experience supporting virtual servers and troubleshooting network issues is a plus. Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus. Experience reviewing technical logs and triaging telemetry alerts We value our employees and are committed to providing a comprehensive and competitive benefits package designed to support your well-being and financial security. Here's what you can look forward to: Financial Security & Growth: Competitive Salary: We offer competitive salaries commensurate with experience and skills. Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support. Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary. Health & Well-being: 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs. Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family. Time Off & Work-Life Balance: Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave. 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends. Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you. Additional Perks & Recognition: Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation. This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local. Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

Director of Cybersecurity Operations (Vertex Inc.) Vertex is seeking a Director of Cybersecurity Operations to lead the end-to-end operational defense of the enterprise against modern, AI-enabled threats. This leader will build and continuously improve a resilient, intelligence-driven cyber operations program across Security Operations, Incident Response & Recovery, Threat Management & Testing, and Analytics & AI Governance, while ensuring operational excellence across a multi-cloud environment. Cybersecurity's operating model is being reshaped by AI: adversaries move faster, automate reconnaissance and exploitation and use synthetic content to bypass traditional controls. In parallel, organizations are rapidly deploying AI systems (LLMs, ML models, APIs, data pipelines) that expand the attack surface and introduce new risk categories (prompt injection, model/data poisoning, model extraction, data leakage, deepfakes). This role provides the leadership required to operationalize AI-driven analytics and automation, enforce AI governance guardrails, and maintain resilience, compliance, and trust at scale. Reporting relationship Reports to the CISO and partners closely with Cloud Engineering, Infrastructure/IT, Product & Application Security, Risk & Compliance, Legal/Privacy, and Business Continuity. What you'll do Security Operations (AI-augmented defense & detection engineering) • Lead a modern SecOps program delivering continuous monitoring, alert triage, investigation, and response coordination across a multi-cloud environment. • Own the strategy and execution for SIEM/SOAR, endpoint and identity telemetry, cloud security signals, and centralized log management (collection, normalization, retention, and integrity). • Build and run a detection engineering function: develop, tune, and maintain detections mapped to attacker behaviors (e.g., MITRE ATT&CK), validate coverage, and reduce false positives. • Operationalize AI-assisted triage and correlation (e.g., anomaly detection, alert enrichment, case summarization) with measurable improvements in fidelity and analyst efficiency. • Establish guardrails for SecOps automation (human-in-the-loop controls, auditability, testing, rollback procedures, and change governance). Incident Response & Recovery (AI-enabled IR & forensics) • Own the incident response lifecycle: readiness, identification, containment, eradication, recovery, and post-incident lessons learned. • Drive the development and maintenance of playbooks (including cloud-native, AI, and identity-centric scenarios) and ensure consistent execution through training and exercises. • Operationalize digital forensics and evidence handling capabilities (chain of custody, investigation workflows, endpoint/cloud log forensics), including emerging needs such as detection of synthetic artifacts and AI-enabled fraud. • Partner with Business Continuity/DR teams to validate recovery strategies and ensure response operations support resiliency objectives. • Plan and execute tabletop exercises that simulate high-speed, AI-driven adversaries and validate decision-making, communications, and escalation paths. 3) Threat Management & Testing (AI-enhanced intel, hunting, and purple teaming) • Build a threat management program that connects threat intelligence → detection engineering → hunting → testing → remediation. • Lead threat intelligence intake and prioritization efforts focused on Vertex's business risks, including AI-enabled attacker tradecraft and cloud attack paths. • Run proactive threat hunting using behavior-based hypotheses, analytics, and cross- domain telemetry to uncover low-signal, multi-stage activity. • Oversee enterprise penetration testing and adversary emulation, including assessments of cloud control planes, identities, APIs, and AI/LLM attack surfaces where applicable. • Establish a purple teaming cadence to continuously validate detection and response effectiveness, improving readiness through measurable outcomes. 4) Analytics & AI governance (AI/security analytics and guardrails) • Create a security analytics strategy that uses AI/ML and advanced correlation to improve detection fidelity, accelerate investigations, and forecast operational risk. • Partner with data, engineering, and governance stakeholders to ensure telemetry and labeling are fit for analytics and model-driven detection n.• Enforce AI governance alignment for security operations: policy, controls, and monitoring for enterprise AI systems (model risk considerations, access controls, data handling, prompt/input logging where appropriate, and adversarial testing expectations). • Ensure AI-enabled security automation is validated, explainable where necessary, auditable, and compliant-never blindly trusted. Program leadership & operating model • Set the strategy and roadmap for cyber operations, maintaining a high performing Security Operations Function. • Define and report operational KPIs (e.g., MTTD/MTTR, containment time, detection coverage, false-positive rate, automation effectiveness, exercise outcomes). • Establish vendor and service-provider governance (including MSSP/MDR where used), SLAs, and quality controls. • Communicate clearly with executives and stakeholders during incidents and program reviews, translating technical risk into business impact. Required qualifications • 10+ years in cybersecurity with significant leadership experience in SecOps/SOC, incident response, and detection/response engineering. • Proven success operating security programs in multi-cloud environments and hybrid enterprise architectures. • Deep knowledge of SIEM/SOAR operations, detection engineering, log/telemetry pipelines, endpoint/identity/cloud security telemetry, and incident command. • Demonstrated ability to operationalize AI-driven security analytics and automation with strong governance, testing, and auditability. • Strong familiarity with incident response and forensics practices (e.g., NIST/industry- aligned IR lifecycles), evidence handling, and post-incident improvement. • Excellent leadership, hiring, coaching, and cross-functional influence; ability to drive outcomes across engineering, IT, and business stakeholders. Preferred qualifications • Experience building or maturing threat intelligence, threat hunting, penetration testing, and purple teaming programs. • Hands-on understanding of AI/ML and LLM risk domains (prompt injection, data/model poisoning, model extraction, sensitive data leakage, deepfake-enabled social engineering) and practical mitigations. • Experience in regulated environments and working with audit/compliance teams (e.g., SOC 2/ISO 27001/SOX/privacy obligations) in an operational security context. • Relevant certifications (one or more): CISSP, CISM, GIAC (e.g., GCIH/GDAT/GCFA), AWS/Azure security certifications, or equivalent. Pay Transparency Statement: US Base Salary Range: $157,900.00 - $205,400.00 Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression. In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants. Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs. *In no case will your pay fall below applicable local minimum wage requirements .

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that said outcomes begin and end with our people, and that is what we have built, a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top tier services to our customers. In 2023, True Zero was recognized as a “Best Places to Work” in two categories ("Prosperous and Thriving" ($5MM - $50MM in gross revenue) and "Mid-Atlantic Region" (DC, DE, MD, NC, VA, WV)) and in 2022, was recognized as one of Inc. Magazine's Top 5000 Fastest Growing Companies. True Zero Technologies is looking for qualified candidates to fulfill the role of an AI Security SME Qualifications Looking to identify an AI security and Crowdstrike SME with a cyber focused background and be able to utilize Crowdstrike SOAR playbooks and Crowdstrike Agentic AI. Collaborate with AI developers to embed security at every stage of the AI development lifecycle, from design to deployment, to build secure-by-default solutions Ensuring AI systems and data usage adhere to regulatory and internal security standards Deep understanding of how AI and ML models work, including their unique vulnerabilities and attack vectors 3-5 years of implementing, managing, and expanding Crowdstrike and related use cases for customers in a variety of public sector and commercial customers. A deep understanding of cybersecurity principles, frameworks (e.g., NIST, CIS), and secure development life cycles (SSDLC) Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related discipline, and 5 years of experience performing IT deployments or in an end user/customer environment Deep understanding of software deployment technologies, and understanding of security operations, practices, and methodologies Highly knowledgeable on Windows, Mac, and Linux platforms Working knowledge of Microsoft Office applications, Word, Excel, Access, PowerPoint, etc. Good communication and collaboration skills Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems High level of motivation; self-starter; results driven Ability to travel as needed on-site to customers Additional skills and experience that are highly valued: Entrepreneurial Mindset & Business Acumen Demonstrated ability to identify market opportunities, build business cases, and drive new initiatives from concept to execution. Strong desire to eventually build and lead a company, with the ability to operate in high-ambiguity, fast-moving environments. Innovation Leadership & Emerging Tech Evangelism Passion for exploring and applying the latest advancements in AI, machine learning, and automation to solve the most pressing Cybersecurity challenges facing the United States. Track record of rapid experimentation, prototyping, and delivering proofs-of-concept using cutting-edge technologies and frameworks. Serve as primary engineering resource responsible for end-to-end integration and operational optimization. Strong background in Crowdstrike Falcon, EDR, ITP, and various other related modules Directly support and mature SOC capibilities Experience deploying and operating prominent enterprise EDR platforms such as Tanium, FireEye HX, Cylance, Carbon Black, Microsoft Defender, and SentinelOne in large and complex environments Knowledge of cloud platforms and technologies, such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) Ability to gain secret clearance if needed Responsibilities Provide technical implementation, configuration, and troubleshooting assistance with the deployment of the CrowdStrike platform and associated applications Install CrowdStrike software both remotely and physically Investigate and understand emerging threats to AI systems, such as adversarial attacks (e.g., prompt injection), model poisoning, and data manipulation Utilize and engineer native and 3rd party software deployment technologies Develop scripts and processes around software deployment Strong understanding of how AI and Machine Learning models work, including their underlying algorithms and architecture Conduct adversarial testing and red teaming to simulate attacks on AI/LLM systems and evaluate their defenses Plan and report software deployment status Work closely and collaboratively with customer information technology teams Leveraging CrowdStrike applications (for example, but not limited to, Spotlight and Discover) provide support to customers in vulnerability and asset management Assist customers with the integration of CrowdStrike into existing tools Troubleshoot customer deployment issues across small to large enterprises Establish roadmap and iterative improvement of endpoint detection capabilities and tooling integrations and use of Crowdstrike with maturity model approach Identify opportunities to expand Crowdstrike and other tools to reduce security related enterprise risk Create, enhance, and continuously update documentation and knowledge base (e.g., user guides, quick starts, documentation, demos) Interview additional candidates applying to True Zero Technologies We're actively searching for talented security and technology practitioners who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy: - Competitive salary, paid twice per month- Best in class medical coverage- 100% of medical premiums covered by True Zero- Company wide new business incentive programs- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)- 3 weeks of PTO starting + 11 Paid Holidays Annually- 401k Program with 100% company match on the first 4%- Monthly reimbursement of Cell Phone and Home Internet costs- Paternity/Maternity Leave- Investment in training and certifications to broaden and deepen your technical skills

Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr

About This Team The Cloud & DaaS Specialist team is a specialized technical presales function within the Citrix DaaS product organization. We are focused on the successful adoption of our cloud services, specifically targeting the migration of on-premises workloads to Microsoft Azure. This team aligns closely with Citrix field teams, Microsoft's own field teams, Citrix Partners, and our core Citrix Product groups. Our mission is to remove barriers to customer acceptance and adoption of priority Citrix DaaS capabilities, provide expert level expertise on cloud migration considerations in complex enterprise environments, and accelerate the consumption of Citrix DaaS and Azure resources. Responsibilities As a Cloud & DaaS Solution Specialist, you will: Lead Technical Engagements: Drive the technical lifecycle of priority Citrix DaaS solutions from presentation through initial adoption, including delivering high-impact product demonstrations, leading architectural sessions, and managing Proof of Concepts (PoCs). Provide Tailored Guidance: Act as a trusted advisor by aligning solutions to customer priorities, building compelling ROI-based business cases, establishing deployment and adoption milestones, and mitigating complex technical challenges in initial customer onboarding Manage Technical Validation: Own the end-to-end technical validation process. This involves defining success criteria, guiding customers through Proof-of-Concept (PoC) deployments, and proving the performance and security advantages of the Citrix + Azure stack. Enable the Field, Partners, and Customers: Act as the subject matter expert (SME) for the broader Citrix ecosystem, providing training on the latest Cloud & DaaS capabilities and the specific technical and business advantages of using Citrix to manage Azure and Windows 365 workloads Share Customer Insights: Capture market trends, adoption blockers, and competitive intelligence from customers and communicate these insights to Product Management to shape the future of the Citrix DaaS roadmap. Ensure Account Alignment: Maintain accurate customer details plans and progress updates in core CRM, ensuring cross-team alignment and progress on adoption milestones. Experience & Skills Deep Citrix & Azure Expertise: Expert-level knowledge of Citrix DaaS and/or deep technical proficiency with Microsoft Azure, including Azure Virtual Desktop (AVD), Entra ID, Azure Networking (VNETs, ExpressRoute, Peering), and Azure Storage strategies. Presales Experience: 5+ years of experience in a technical presales, solution architecture, or sales engineering role, specifically within the VDI/DaaS or Cloud Infrastructure space. Cloud Architecture Patterns: Proven track record of designing and migrating complex enterprise workloads from on-premises datacenters to public cloud infrastructure. Commercial Acumen: Ability to model cloud costs and articulate the Return on Investment (ROI) of hybrid-cloud models vs. native solutions. Broad Understanding of the Ecosystem: Identity Management (SAML, OAuth, MFA), Enterprise Security (Zero Trust, SASE), Endpoint Management (Intune, SCCM, thin client), Observability and Monitoring (DEX, IT Ops) Communication Mastery: Excellent presentation and whiteboarding skills, with the ability to explain complex technical concepts to C-level executives and deep technical engineers alike. Certifications: Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) or Azure Solutions Architect Expert (AZ-305) and/or Citrix Certified Expert/Professional (CCE-V, CCP-V) or DaaS Service certifications. Agility & Travel: Ability to work in a fast-paced, competitive environment and travel within the North American region to customer sites and industry events (~30%). Education: Bachelor's degree in computer science, Engineering, or relevant industry experience. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $172,960-$259,440 CA generally ranges: $180,480-$270,720 All other locations fall under our General State range: $150,400-$225,600 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced AI Data Integration Specialist to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. About OTG: The Operations Triage Group (OTG) provides expert engineering and data science support to VA OIT Senior Leadership (CIO, PDAS, SES) for the 100 most critical VA systems (C-100). We deliver strategic intelligence through major incident triage, daily executive briefings, and operational insights that directly impact Veterans' access to healthcare and benefits. Position Overview: The AI Data Integration Specialist serves as a technical expert responsible for designing, implementing, and optimizing data pipelines that enable AI/ML capabilities within mission-critical federal IT operations. Working closely with the AI Solutions Architect, you will transform raw operational data into AI-ready assets while ensuring data quality, governance, and compliance. This is a hands-on technical role requiring deep expertise in data engineering, ML pipelines, and integration architecture. You will assess complex data landscapes, identify gaps, design integration solutions, and demonstrate clear ROI for AI initiatives that directly impact Veterans' access to healthcare and benefits. Location: Remote within the US supporting ET working hours. Responsibilities: Data Source Evaluation & Gap Analysis Conduct comprehensive assessments of existing data sources to determine fitness for AI/ML applications Perform gap analysis identifying data quality issues, completeness problems, and integration challenges Evaluate data source reliability, consistency, and availability for operational AI use cases Document data lineage, dependencies, and transformation logic for governance and auditability Assess technical debt and recommend remediation strategies for data infrastructure improvements Data Governance & Standards Implement metadata tagging standards ensuring discoverability and traceability across data assets Apply data classification schemes aligned with federal security requirements and VA policies Establish and enforce minimal data standards for AI/ML readiness across operational systems Collaborate with Chief AI Office (CAIO) and data governance teams on compliance requirements Design data cataloging approaches that support self-service discovery for analytics and AI teams ML Operations & Value Demonstration Support ML model development by preparing training datasets with appropriate feature engineering Build and maintain data infrastructure supporting ML experimentation, training, and deployment Implement data versioning and lineage tracking for ML reproducibility and auditability Calculate and communicate ROI for data integration initiatives, demonstrating value through operational metrics Identify opportunities where improved data integration can accelerate AI adoption or enhance model performance Stakeholder Collaboration & Technical Communication Partner with SREs, Data Scientists, and Analytics teams to understand data requirements and constraints Translate technical data challenges into understandable terms for government stakeholders Provide technical guidance on data feasibility for proposed AI initiatives Document data integration patterns, best practices, and lessons learned for knowledge sharing Support executive briefings by providing data-driven insights on AI readiness and capability gaps Requirements Master's degree or higher in Computer Science, Data Engineering, Information Systems, Computer Engineering, or related technical field. 10 years of relevant experience may be substituted for the degree requirement. 10+ years professional experience in data engineering, data integration, or ML operations roles. Hands-on experience designing and implementing data pipelines for analytics or AI/ML applications. Demonstrated experience working with enterprise data integration challenges in complex technical environments. Federal government experience, particularly within VA or Department of Defense. Technical Expertise Strong ML/AI experience with understanding of data requirements for model training, validation, and inference Proficiency in data ingestion and preparation techniques including ETL/ELT pipeline development Experience with data pipeline orchestration tools and frameworks (Azure, Data Factory, or similar) Understanding of metadata tagging standards and data cataloging approaches Knowledge of data classification schemes and minimal data standards for AI/ML readines Expertise in data source evaluation methodologies including quality assessment and gap analysis Strong understanding of data flows, system integrations, and API-based data exchange patterns Experience with cloud data platforms (Azure preferred) and hybrid cloud/on-premise integration patterns Familiarity with ITSM platforms (ServiceNow preferred) and operational data structures Proficiency in SQL and at least one programming language (Python preferred) for data transformation Analytical & Problem-Solving Skills Expert-level gap analysis capabilities with ability to identify root causes and recommend solutions Strong analytical mindset for assessing data quality, completeness, and fitness for purpose Critical thinking to evaluate trade-offs between data quality, cost, and timeline constraints Systems thinking to understand data dependencies and downstream impacts of integration decisions Ability to calculate and articulate ROI for data initiatives using operational metrics and business value Communication & Collaboration Skills Ability to explain technical data concepts to non-technical stakeholders Strong documentation skills for technical specifications, data flows, and integration patterns Collaborative approach to working with cross-functional teams (SRE, Data Science, Analytics) Experience supporting executive communications with data-driven insights Personal Attributes Curious: Continuously explores data landscapes to understand what exists, what's missing, and what's possible High Contextual Understanding: Grasps the operational meaning and business significance behind data, not just technical structure Confident with Gap Analysis: Comfortable identifying problems, articulating impacts, and proposing solutions Detail-Oriented: Maintains precision in data quality assessment and integration design Pragmatic: Balances ideal solutions with operational constraints and realistic timelines Mission-Focused: Connects data work to Veteran impact and VA mission outcomes PREFERRED QUALIFICATIONS Deep experience with ServiceNow data models, APIs, and integration patterns Prior work with Chief AI Office (CAIO) or federal data governance processes Experience with Azure AI services and Azure data platform tools (Synapse, Data Factory, Databricks) Knowledge of federal data standards and compliance frameworks Experience with data quality tools and automated data profiling Background in reliability engineering, SRE practices, or IT operations data Certifications in data engineering, cloud platforms, or ML operations Experience working in distributed, remote teams Clearance requirement: US Citizen or Green card holder Willing and able to get a Public Trust Suitability clearance Must meet updated ID requirements: Bring required documents | GSA If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let's solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000's Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner - Mid-Size Companies, Companies Owned by People of Color; Department of Labor's HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees - Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email ***************** and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email *****************. #LI-SH1

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! About Quantiphi: Quantiphi is an award-winning, AI-First global digital engineering company that helps the world's leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies-we solve the problems that matter most to our clients. Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries. Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including: 17 Google Cloud Partner of the Year awards in the past eight years Three AWS AI/ML Partner of the Year awards Three NVIDIA Partner of the Year awards Two Snowflake Partner of the Year awards Analyst recognition from Gartner, ISG, and Everest Group Quantiphi delivers First-in-class AI solutions across High-Tech, Telecommunications, Life Sciences, Healthcare, Financial Services, CPG, Manufacturing, Energy etc., powered by cutting-edge Generative AI and Agentic AI accelerators. We are also proud to be certified as a Great Place to Work for three consecutive years-2021, 2022, and 2023-reflecting our commitment to our people and our culture. Join a team that is shaping the future of AI, cloud, and digital innovation! Your next big and meaningful career move starts here, with Quantiphi! For more details, visit: Website or LinkedIn Page. Experience Level: 10+ yrs Solutions selling and Managing Hi-Tech accounts Work Location: Bay Area, CA Job Overview: As a Strategic Client Executive, you will be responsible for driving growth and expanding our footprint within strategic accounts in the tech industry. This role requires a deep understanding of the technology ecosystem, its rapidly evolving digital landscape, and the ability to deliver AI, data, cloud, and digital transformation solutions that create measurable business impact. You will operate in an entrepreneurial, high-growth environment engaging with senior leadership and key stakeholders to drive revenue, orchestrate complex programs, and build long-term strategic partnerships across engineering, product, AI/ML, and cloud transformation initiatives. Key Responsibilities: Own and grow the end-to-end relationship with major tech industry clients across cloud, AI, research, devices, and emerging technologies. Serve as the senior point of contact for executive stakeholders, aligning priorities, roadmap needs, and long-term partnership strategy. Translate evolving business and technology priorities Cloud, Ads, Devices, AI/ML into actionable engagement and growth plans. Build and execute a multi-year growth strategy to expand share of wallet across engineering, data, AI/ML, platform engineering, and digital transformation programs. Identify whitespace opportunities and drive solution positioning to close high-value deals. Maintain disciplined pipeline creation, forecasting accuracy, and YoY revenue growth. Partner with delivery, engineering, and solution leaders to ensure flawless execution, high CSAT, and measurable value realization. Lead operational governance including QBRs, performance reviews, and escalation management. Ensure engagements adhere to the tech industry's rigorous security, privacy, and procurement standards. Coordinate internal teams across product engineering, data & AI, cloud, design, and consulting to deliver integrated, end-to-end solutions. Provide competitive intelligence, market insights, and updates from the broader tech ecosystem to internal leadership. Align GTM, delivery, and product teams to ensure consistency and strategic cohesion. Maintain deep and trusted relationships with senior leaders C-suite, VPs, Directors across the tech industry. Influence strategic direction through thought leadership and proactive problem-solving. Position the organization as a long-term innovation partner through high-value executive engagement. Identify opportunities for co-innovation leveraging Generative AI, agentic workflows, data modernization, and platform engineering. Represent the company at Bay Area and tech ecosystem events to elevate partnership visibility and brand presence. Bring innovative AI-driven ideas that improve operational efficiency, product performance, and customer experience. Lead P&L ownership for assigned accounts, ensuring margin discipline and financial health. Manage the full contractual lifecycle including MSAs, SOWs, renewals, pricing models, and rate cards. Drive commercial strategy that balances customer value with organizational profitability. Basic Qualifications: Deep understanding of the technology sector with experience supporting or selling into major tech enterprises. Proven track record in selling, delivering, and managing AI, ML, data analytics, and cloud solutions (GCP preferred; AWS, Azure, and Oracle also considered). Extensive experience in enterprise sales, account management, and strategic client leadership. Demonstrated ability to manage contractual lifecycles including MSAs, SoWs, pricing, and commercial negotiations. Exceptional executive engagement skills with the ability to build trusted long-term relationships. Strong entrepreneurial mindset with experience managing accounts end-to-end (sales, delivery oversight, financials, team coordination). Bachelor's degree in Business, Engineering, Computer Science, or related area of studies. MBA is preferred. Willingness to travel up to 50% for customer visits, events, and executive meetings. Other Qualifications: Familiarity with AI applications in the tech industry such as predictive analytics, platform optimization, customer service automation, and advanced GenAI use cases. Working knowledge of modern AI/ML frameworks (TensorFlow, PyTorch, GPT models) and cloud-based AI/ML services (GCP Vertex AI, AWS Sagemaker, Azure AI). Understanding of AI governance, responsible AI, privacy standards, and data security requirements within large-scale tech enterprises. What is in it for you: Make an impact at one of the world's fastest-growing AI-first digital engineering companies. Discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. Stay ahead of the curve-immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

Power Platform Lead - Secret Clearance Required (DoD Project) Security Clearance: Active Secret Clearance REQUIRED (Top Secret preferred or ability to obtain higher clearance is a plus) Employment Type: Full-Time (W2) Client: U.S. Department of Defense (DoD) Company: Oran Inc. Overview: Oran Inc. is seeking a Power Platform Lead to spearhead enterprise-scale low-code/no-code solution development efforts for a strategic Department of Defense (DoD) modernization initiative. The successful candidate will lead a cross-functional Power Platform team and be responsible for architecture, governance, and delivery of secure, scalable, and mission-critical applications in a highly regulated defense environment. ⚠️ An active Secret Clearance is required to be considered. Candidates without clearance cannot be considered due to federal contract requirements. Key Responsibilities: Lead the full lifecycle of Microsoft Power Platform solutions, including PowerApps, Power Automate, Power BI, and Dataverse. Architect secure, compliant, and scalable solutions tailored for the DoD365-J environment (GCCH, IL5, IL6). Integrate Power Platform solutions with M365, SharePoint Online, Azure, Dynamics 365, and DoD legacy systems. Implement and enforce ALM and DevOps practices specific to Power Platform (e.g., GitHub, Azure DevOps). Support ongoing modernization initiatives like MAI (Modernization and Analytics Initiative). Collaborate with security teams to align application development with DoD cybersecurity policies and controls (e.g., RMF). Guide junior developers and admins, performing code reviews, mentoring, and technical oversight. Act as the liaison between business stakeholders, solution architects, and DoD program leadership. Basic Qualifications: U.S. Citizenship and Active Secret Clearance (Required) Bachelor's degree in IT, Engineering, or related technical field 7+ years of development experience, with at least 3 years leading Power Platform teams Deep understanding of PowerApps (Canvas & Model-Driven), Power Automate, Dataverse, and connectors Experience working with or within federal agencies, ideally within DoD or IC environments Strong grasp of DoD cybersecurity frameworks, data loss prevention (DLP) policies, and secure gateways Proficiency in solutioning within DoD365-J or Microsoft GCC High/IL5 environments Preferred Qualifications: Microsoft certifications: PL-600, PL-400, PL-200 Familiarity with SharePoint Framework (SPFx), PowerShell, and Azure Functions Experience with Agile, Scrum, and SAFe environments Background in integrating on-prem data with Power Platform via secure gateways Prior experience supporting DoD MAI or similar modernization initiatives Why Join Oran Inc.? Mission-driven work supporting U.S. national security Competitive compensation and full benefits SBA 8(a), EDWOSB, GSA 8(a) STARS III & Schedule 70 certified ISO 9001, 20000, 27001, and CMMI Level 3 organization Remote work with secure collaboration tools

Job Description Work Hours: Must have flexible open availability Pay Range: $16.00/hr Reports to: AHS General Manager Job Type: Full-time About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: Customer-focused L1/L2 Helpdesk Technician responsible for providing first and second-level technical support to end-users for issues related to hardware, software, and network systems. This position will involve researching, diagnosing, troubleshooting, finding solutions, and taking ownership of customer-reported issues to ensure they are resolved. When necessary, unresolved issues should be escalated to the appropriate internal teams following standard procedures. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to efficiently troubleshoot and resolve issues. Responsibilities: Inbound and Outbound Calls Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk tickets. Root cause analysis probing Providing immediate solutions to common user issues. Ticket Routing Document accurate records of all support requests, resolutions, and follow-ups. Knowledge Base Utilization Responsible for the ongoing maintenance of AnswerNet's desktop environment. Creates and maintains user e-mail accounts. Virtual Machine and or Remote Desktop support Oversee monitoring network systems, including network outages. Ensuring service level agreements are met. Managing user accounts and their associated attributes, such as name, email address, password, security groups, and multifactor authentication in Azure AD, or through Microsoft Active Directory on Windows Server 2016, 2019. Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners. Required Qualifications: Ability to work from home (this is a remote position) Prior Technical Support or Help Desk experience High School Diploma or equivalent Phone Etiquette History of Customer Service Excellent verbal, writing, grammar, and communication skills Critical Thinking and Problem-Solving skills Attention to Detail Familiarity with Help Desk Applications (Ex. Zendesk, FreshService) Familiarity with VOIP or Telephony services Ability to provide step-by-step technical help, both written and verbal Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.

We are an independent software vendor for SlashDB. SlashDB is an automated REST API for databases. It works great as a gateway to databases for internal purposes like data science or use it for building new or extending legacy systems to web and mobile applications. SlashDB clients reap between $35K-$75K a year in savings per developer. Learn more about SlashDB at ****************** Job Description This is a marketing job like no other. You will leverage our own engineering skills to implement your ideas so together we beat other marketers at this game. Objectives are not uncommon from other high tech businesses, but we will win by combining your growth hacking with our tech hacking skills: Devise and execute tactics to promote SlashDB offerings in Amazon Web Services Marketplace, Microsoft Azure and for on-premise installation. Develop and execute lead generation programs Fill calendar with demo and webinar appointments Develop, launch, and optimize drip email communication and campaigns establish and strengthen engagement throughout the customer lifecycle Reach out to industry bloggers, reporters, conferences and meetup organizers Reach out to software consultancies with partnership opportunity Manage website and blog content creation; write content if so inclined Represent the company at trade shows and conferences Add your best idea here: _______________________ Qualifications You don't need to be told what to do, but you are responsive to CEO's ideas and take in any critique in stride. You are resourceful in finding cost effective marketing options. Key skills: 1-3 years of overall work experience in a growth, email marketing or product marketing role Know how to measure effectiveness while avoiding over-analyzing Know how not get ripped off on display advertising Know how to avoid pitfalls with affiliate marketing You are a super-connector Bonus skills: Dabbled in software development or participated in such projects Additional Information In you application please state your desired compensation and time availability (number of hours per week). This will most likely be a contract-to-hire situation.