Jobs that use help desk the most include help desk operator, help desk supervisor, and help desk team lead.
| Rank | Job title | Salary | % of all skills | Job openings |
|---|---|---|---|---|
| 1 | Help Desk Operator | $33,280 | 7% | 72,734 |
| 2 | Help Desk Supervisor | $64,297 | 6% | 72,240 |
| 3 | Help Desk Team Lead | $72,204 | 5% | 63,491 |
| 4 | Help Desk Leader | $56,781 | 5% | 67,740 |
| 5 | Help Desk Assistant | $28,262 | 5% | 83,479 |
| 6 | Help Desk Manager | $96,278 | 5% | 75,971 |
What jobs use Help Desk the most?
1. Help Desk Operator
How help desk operator uses Help Desk:
- Manage cases utilizing the remedy action request system
- Configure remote firewall/routers and network printers using TCP/IP.
- Provide support for remote VPN connections and assign WIFI access through DHCP.
Most common skills for help desk operator:
- Technical Support
- Phone Calls
- Remedy
- Help Desk
- Customer Support
- Troubleshoot
2. Help Desk Supervisor
How help desk supervisor uses Help Desk:
- Manage LAN software/hardware installation and upgrade efforts.
- Provide remote implementation support for IBM POS solution.
- Provide phone support for network and remote VPN users with connectivity issues.
Most common skills for help desk supervisor:
- Customer Service
- Technical Support
- Operational Procedures
- Help Desk
- Desk Support
- Level Agreements
3. Help Desk Team Lead
How help desk team lead uses Help Desk:
- Lead testing of pilot VPN software; configure technologies to aid in managing Windows/mainframe accounts.
- Assist in managing SQL database ensuring network connectivity, integrity of data and schedule tasks are complete.
- Manage the wireless accounts for all user's providing replacements and troubleshoot cell phone issues and billing questions.
Most common skills for help desk team lead:
- Technical Support
- Desk Support
- Help Desk
- Remedy
- SLA
- ITIL
4. Help Desk Leader
How help desk leader uses Help Desk:
- Lead a support team in the global transition of a new VPN remote access tool.
- Develop within SharePoint and manage the SharePoint environment.
- Improve efficiency and reduce risk by developing managing concepts and projects for ITIL process development for service delivery.
Most common skills for help desk leader:
- Technical Support
- Troubleshoot
- Remedy
- Help Desk
- Desk Support
- Customer Satisfaction
5. Help Desk Assistant
How help desk assistant uses Help Desk:
- Manage the PC refresh program transferring all user data remotely and installing require software applications.
- Produce legal proposals, memorandum agreements and PowerPoint presentations.
- Create PowerPoint presentations used for business development.manage daily office operations and maintenance of equipment.
Most common skills for help desk assistant:
- Computer Lab
- Customer Service
- Desk Support
- Help Desk
- Help-Desk Support
- Computer Software
6. Help Desk Manager
How help desk manager uses Help Desk:
- Provide guidance to help desk and manage third party vendors to insure all SLAs are met.
- Manage SLA, and provide metrics in order to make technical decisions regarding the allocation of technical resources.
- Lead a team of 5 technicians in setting up a separate LAN to support the ship's reactor division.
Most common skills for help desk manager:
- Customer Service
- Technical Support
- Help Desk
- Desk Support
- ITIL
- Phone Calls
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Updated December 28, 2023