Problem Resolution jobs near me - 1,642 jobs

The salary range for this job posting is $69,152.00 - $123,921.00 annually + bonus + benefits. Pay Type: Salary The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Ideal candidates will reside in Kentucky, Indiana or Ohio and have underwriting experience with Package Lines and Workers' Compensation. We will also consider candidates who live in any of our listed payroll approved states that have the necessary underwriting experience. This role will underwrite accounts averaging between $35k - $75k. We may hire a senior level depending on candidate qualifications. (Compensation shown is inclusive of the non-senior and senior level) This role will report to a Regional Vice President, Commercial Lines. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The middle market underwriter reviews risks, determines acceptability, and successfully writes profitable business accounts. Within designated authority, reviews insurance applications to evaluate, classify and rate each risk to determine acceptability, coverage and pricing. Responsible for the financial performance of the assigned book of business and is expected to achieve profitable retention and new business growth. Focused on taking action to achieve results that positively impact sales and profitability while ensuring excellent customer service and timely responsiveness to independent agents for their commercial lines accounts. ESSENTIAL FUNCTIONS: 1. Determine the acceptability, quality, pricing, profitability and opportunity for new and existing business. 2. Complete thorough risk analysis on designated accounts using appropriate Encova, NCCI, ISO and industry rules, policies, procedures, and guidelines, etc. 3. Identify, create and initiate new business opportunities within current book of business and assigned agencies. 4. Gather and analyze information necessary to make an accurate evaluation of risk. 5. Accept or reject commercial lines accounts that fall outside of straight through processing rules through exposure identification and risk analysis, including: * understanding all exposures that might cause a policy to incur losses; * conservatively assessing the likelihood of any exposure actually causing a loss and the probable cost if it does; * setting a premium that, on average, would deliver a profit after both prospective loss costs and operating expenses are covered; * be willing to walk away if the appropriate premium cannot be obtained. 6. Apply discretionary pricing appropriately based on risk exposures, risk quality, loss potential, pricing model indications and your letter of authority. 7. Determine acceptability of revision requests that fall outside straight through processing rules and communicate how the revision will be handled to the Associate Underwriter. 8. Communicate all underwriting decisions or changes on coverage, limits, exposures and/or pricing, discussing alternatives with assigned agents as needed. 9. Promote effective agency relationships and encourage continued use of our company products and technology. 10. Provide support to appointed agents by serving as a resource for underwriting questions. 11. Utilizes Encova systems to transact requests and endorsements. 12. Utilize available resources including company underwriting guidelines, business unit strategies, and consultations with others to ensure adequate understanding of risk exposures. 13. Prepare proposals to producers, including negotiation of terms and conditions. 14. Ensure the proper issuance of policies, certificates, filings and notifications. 15. Seek the guidance of management on risks exceeding assigned authority levels. 16. Effectively utilize industry rules and guidance to ensure proper policy construction. 17. Identify underwriting issues; recommend and develop plans for problem resolution and implement them where appropriate. 18. Manage existing and prospective accounts by actively participating in account renewals, new business presentations as needed and discussion with agents. 19. Participate in monitoring and analyzing growth and profitability of assigned agents; initiate actions and understand downstream impact of alternatives. 20. Mentor entry-level underwriters and trainees to achieve profitable retention, growth and customer service standards. 21. Serve as a resource for other team members and units. OTHER FUNCTIONS: 1. Maintain an awareness of the current objectives and initiatives of Encova Insurance. 2. Maintain an understanding of all products offered by Encova Insurance and be able to guide agents to the appropriate contact for needs outside of commercial lines. 3. Travel to various locations to support business objectives when necessary. 4. Perform other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: * Minimum 2 years of commercial lines underwriting experience in package lines and/or worker's compensation in the Property and Casualty insurance market strongly preferred. * Bachelor's degree preferred, demonstrated significant underwriting experience may substitute. * Interpersonal skills are required including the ability to demonstrate professionalism, adaptability, accountability, collaboration and problem solving. * Insurance designations or insurance education course work (i.e. AINS-Associate in General Insurance) strongly preferred. * Critical thinking: Ability to assess an individual situation and select applicable rules from an array of options, resulting in the most appropriate and sustainable decision. * Strong oral and written communication skills. * Knowledge of underwriting laws and rules and their application. * Knowledge of policy and procedures regarding risk administration and risk management, underwriting and loss control. * Knowledge of the insurance industry and the business environment in which it operates in order to develop an effective business strategy and remain technically current. * Thorough understanding of business exposure calculations, classifications, experience rating or other plan modifications. * Ability to develop and implement account, territorial, producer and book strategies to acquire and retain business. * Ability to work effectively in a team environment. * Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. * Ability to make sound decisions after considering all facts, potential risks, customer needs and alternative solutions. * Ability to initiate and build relationships and tailor services to meet customer needs. * Ability to present ideas and information to individuals and groups in a clear, concise, influential, organized and diplomatic manner and address concerns or needs. * Ability to adjust priorities based on changing situations. * Ability to effectively manage multiple assignments while meeting established guidelines. * Proficient in Excel. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: Health, Dental & Vision Insurance Company-provided life and income protection plans Eligibility to participate in a company incentive bonus program 401(k) Retirement Plan - 100% company match up to 7% on annual salary Paid Time Off, Paid Holidays, and Floating Holidays Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1

Employee Relations Partner 100% remote - Boston Area only Working hours: 8:30-5, flexible Type of contract - temp to perm potential Contract Duration: 3 months to start Compensation: $40- $55 depending on experience, looking for 3-5 years Must use own equipment for this position. Top 3 must haves: experience in HR related investigation, Employee relations skills such as conflict resolution and manager guidance, understanding of employment law JOB OVERVIEW: Under the direction of the Director of Human Resources-Employee Relations, the Employee Relations Partner is responsible for advising managers and HR Business Partners (HRBPs) at Brigham & Women's Hospital (BWH) regarding employee relations situations and the interpretation of personnel policies, State/Federal and employment laws. The incumbent will provide comprehensive internal employee consultation throughout BWH, may be asked to prepare responses to internal and external complaints, conduct investigations, write reports and present findings and recommendations. The incumbent will develop and evaluate overall employee relations trends/themes and proactively make recommendations to address root cuses. The incumbent will assess and conduct training on employee relations and will partner with the HRBPs to implement recommendations to address employee relations issues. The incumbent may need to partner with MGB Centers of Execellent (COEs) including the Employee Relations/ Labor Relations team as well as the Office of General Counsel, as needed. 1. Advises HRBPs, Managers and Executives system wide concerning employee relations issues around concerns in scope of workplace violence, discrimination, harassment, substance abuse, abusive conduct, reductions in force, diversion, privacy breach etc. 2. Conducts sensitive, confidential, objective and thorough investigations. Prepares reports of the findings, presents findings to specific audiences, and makes recommendations to address root cause issues.Consults, as needed and/or directed, with ER/LR COE, HRBPs, and HR Leadership as appropriate. 3. Partners with Sr. Employee Relations Consultant to develop and evaluate overall employee relations trends/themes across organization and system to understand and address root causes. 4. Works with HRBPs, Learning & Organizational Development, Employee/Labor Relations, and local Employee Relations colleagues to address root causes. Educates employees, managers, and leaders at all levels about effective management practices and leadership styles. 5. Using data and analytics, provides guidance and direction to managers to enhance diversity and inclusion efforts, support workplace culture, and improve employee engagement 6. Partners with system ER/LR COE and Office of General Counsel to assist with the preparation of a response to complaints filed with the MCAD, EEOC or other relevant agencies. May be required to attend and/or testify at hearings and arbitrations as appropriate. 7. Consults with HRBPs and managers concerning the processing of problem resolution cases, assists with gathering all required documentation and takes lead on problem resolution cases directly related to investigations that the ERP conducted, as necessary. 8. Partners with ER/LR Center of Excellence to creates, customizes, and presents workshops concerning employee relations issues, such as Harassment, Progressive Discipline, Employment and Labor Laws, Workplace Violence and ADA/FMLA to managers and HR professionals. 9. Conducts complex climate surveys to assess the general environmental tone within a department or between departments to determine areas of employee concern. Partners with ER/LR, HRBP and Manager to develop action plans to address issues. 10. Manages Interactive Dialogue for requests for Reasonable Accommodations in partnership with Occupational Health, HRBPs, and Operational leadership, and partners with ER/LR as necessary on complex cases. 11. Maintains a current body of knowledge of employment and labor laws. 12. Assists with the development, updating, and interpretation of employee relations policies and procedures. 13. Develops and maintains positive and effective working relationships with all colleagues. 14. May be asked to support and partner in HRBP responsibilities as needed including, but not limited to, areas of Organizational Change and Development, data analytics and dashboard management, intervention and coaching, policy interpretation and communications, training development, committee participation, etc. 15. Using independent judgment, escalates issues to senior leadership as needed. 16. Performs other duties and projects as assigned Requirements: Bachelors degree or equivalent experience, plus two to three year's in Employee Relations/Labor Relations Consultant or Human Resources Business Partner Level role or equivalent experience to be qualified for Senior Employee Relations/Labor Relations Consultant or Senior HR Business Partner. Must have experience with employee relations issues and/or investigations. Case management system experience is preferred.

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well. Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset. Job Description Job Title: Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging systems, personal computers and mobile devices. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Qualifications any one having help desk experience and customer service like inbound and outbound call experience is applicable Additional Information vijay kumar IT Recruiter US Tech Solutions Phone No. # ************

This entry level position is responsible for growing across the Zahn Dental product range with a focus on denture teeth, merchandise, digital materials, printing resins and denture materials for accounts in the assigned territory. The year-to-year focus/strategy will be directed by the company; however, the general strategy will be to add new customers, while driving same store growth with our existing customers. ***Please note that this position will be covering a territory that includes Texas, Oklahoma and Arkansas*** KEY RESPONSIBILITIES: Held accountable to achieve Sales and Gross Profit (GP) goals by actively participating in and executing key sales initiatives and programs. Leads sales activities within the territory proactively seeking new sales and business opportunities. Selling efforts must focus on proactive lab account engagement to drive range of products including consumable merchandise, denture teeth, digital materials, printing resins and other denture solutions. Serve as a lead generator for high technology lab equipment and partner with High Tech Specialist to drive technology adoption. Executes face-to-face contact with dental laboratory customers ranging from prospecting, high technology lead generation, account management to business reviews. Actively seek out new sales opportunities through cold calling, networking, and social media. Plans, organizes, and implements effective strategies using all company programs, tools and initiatives to increase market share in lab consumable products (eg denture teeth, merchandise, digital materials, printing resins and other dental laboratory products and equipment). Key Tools include BI driven customer analytics, Customer Relationship Management (CRM) and value-added customer education and technical support resources. Attends all sales meetings, dental lab and dentist conventions, seminars, internal training programs, and industry events as instructed by Director of Sales. Supports the promotion of events creating deeper relationships with customers. Proactively develop opportunities within each account. Execute opportunities into profitable sales. Create and maintain a business development plan for each customer via repeated discovery Partner with Tele-sales and Hi-Tech team members to maximize opportunities within each account. Drive leads across all Zahn product categories Be a liaison between the customer and technical support team when a resolution is necessary. Utilize vendor resources to uncover new opportunities and close sales opportunities Drive sales event attendance Drive company initiatives and execute KPIs to the company standard Perform at company indicated minimum standards to grow sales / market share Participates in special projects and performs other duties as required. WORK EXPERIENCE: Typically 0 to 3 of professional sales experience. Some sales experience preferred. Dental or Lab sales experience preferred. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. May hold one or more industry certifications. GENERAL SKILLS & COMPETENCIES: Proactive customer prospecting and engagement Proactive sales closer who seeks new and expanded business opportunities Active learner who seeks to grow skills and product knowledge Strong planning/organizational skills and techniques Strong decision making, analysis and problem-solving skills with ability to multi-task Excellent verbal and written communication skills Strong interpersonal skills Willingness to learn new products, techniques and skills Active learner who seeks solutions from internal and external resources Good negotiating skills SPECIFIC KNOWLEDGE & SKILLS: Required: Excellent verbal & written communications skills required. Ability to communicate effectively with decision makers Problem resolution and negotiation skills Proficiency in Microsoft Word, Excel, and PowerPoint Demonstrates a proactive professional sales process applicable to the role. Preferred: CRM experience PERFORMANCE REQUIREMENTS: Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations. TRAVEL / PHYSICAL DEMANDS: This position requires extensive travel and a willingness to engage customers at their locations. The TSM will be working in and at home office environment, utilizing typical office equipment. It will also require significant air/train/car travel across the United States depending on the locations of the customers and/or events, trade shows, company meetings. Travel requirement will be minimally 80%. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: *************************** Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is ******************* . Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You'll Do: Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan's support into an award-winning, best-in-class organization What We're Looking For: 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets Extensive domestic and international travel required Preferred Qualifications: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$255,000-$400,000 USD

**_What Network and Payor Relations contributes to Cardinal Health_** Marketing is responsible for assessing customer needs, market conditions and competition to inform business strategy. Marketing implements the strategy through developing, commercializing and monitoring the appropriate products and services. Network and Payor Relations is responsible for the development and management of business relationships with Pharmacy Benefit Management (PBM) companies and Health Plans. Responsibilities include contracting activities, network and performance participation for Cardinal Health and its Pharmacy Services Administrative Organizations (PSAOs). This involves identifying and evaluating strategic opportunities for all lines of business including Medicare, Medicaid, and various commercial markets. The Advisor of Managed Care-National Accounts is responsible for regional retail (chain) pharmacy accounts from a managed care contracting perspective. The primary purpose of this role is to maintain our managed care relationship with current regional retail pharmacy members, while supporting general Pharmacy Services Administrative Organization's (PSAO) efforts. This position will be a liaison for regional chain pharmacy PSAO members, supporting general third-party contracting Q&A and updates, third-party payer reporting, communicating contract operations and conditional impact, providing general account assistance, leading advisory board panel calls and rolling monthly account meetings. You will interact with senior management and executive levels, both internally and externally. It requires the ability to change the thinking of or gain acceptance of others in customer-sensitive situations and must be able to quickly create meaningful, trusted relationships with customers and cross functional business partners. **_Responsibilities:_** + Manage and cultivate relationships with national account (regional retail chain pharmacy) customers regarding managed care contracting + Take ownership of customer issues and see them through to completion, often accomplished by leading through influence, both internally and externally + Understand third-party contract impact, with consideration for industry changes + Manage the maintenance of regular data analytics + Work collaboratively across the managed care contracting team, national accounts sales team, and marketing team + Effectively communicate with various levels account management teams to ensure streamlined customer experiences and rapid problem resolution across our organization **_Qualifications_** + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Experience in managed care, working directly with or for a PBM, PSAO, health plan, pharmacy provider, or other managed care entity on third party contracting would be helpful + Knowledge of managed care from the retail pharmacy's perspective + Proficient with Microsoft Office products including Outlook, Word, Excel, PowerPoint and Teams + Pharmacy related operations experience and knowledge, preferred + Ability to combine broad business perspective with strategic planning and critical thinking + Shows solid judgement and decision-making skills + Exhibits strong problem resolution capabilities with streamlined processes + Provides input on coordinating divisional product opportunities with additional services within the organization based on customer needs and enterprise goals **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $67,500-$86,670 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 2/2/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionThe State of Mississippi, Division of Medicaid (DOM), is seeking proposals from interested and qualified professional entities to provide an Assistant Database Administrative/Worksite Specialist. This specialist will assist DOM with iManage Services. The resource will be required to execute a Business Associate Agreement (BAA) with DOM. This contract will be a three (3) year contract, with an option for two 1-year renewals. | PREFERRED QUALIFICATIONS Ability to create and publish workflow forms and electric workflow processes to reduce paper dependency. Ability to create and customize forms from scanning and data capture. Individual(s) proposed must have the following business skillsets Business Skill Set Requirement: Ability to effectively communicate in English verbally and in writing Ability to interact with and translate between technical staff and business users regarding business and information technology needs Strong listening and problem resolution skills Demonstrate strong analytical skills and critical thinking skills Ability to be flexible, multi-task and work within deadlines Ability to work as a part of a team or independently This is a remote position.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! Position Type: Full-Time Starting Wage: $24.50 per hour Wage Increases: Year 2 - $25.25 | Year 3 - $26.25 | Year 4 - $27.00 Work Location: Dublin, OH Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. * Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. * Notifies their direct leader of recurring issues providing suggested process improvements. * Escalates to the appropriate level of support and/or management when necessary. * Suggests process improvements to their leader in areas that could positively impact the business and the level of support. * Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Ability to prioritize and work under strict deadlines. * Ability to work both independently and within a team environment. * Ability to stay organized and multi-task efficiently. * Ability to interpret and apply company policies and procedures. * Knowledge of business system and processing requirements. * Proficient with office productivity software. * Develops and maintains positive relationships with internal and external parties. * Prepares written materials to meet purpose and audience. Education and Experience: * High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 50 lbs. * Occasionally required to handle small computer components to perform tasks. * Regularly required to read and identify small status listings, markings and components. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

Who you'll work with : Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we're more than just a distributor-we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values: People : Encouraging the success of our people. Trust : Building relationships among ourselves, customers , vendors & other partners. Commitment : Continuously striving to deliver high-quality, measurable results. Innovation : Providing ideas & solutions for our customers. What this is: The Associate Project Manager (APM) Helps lead the planning, coordination, and execution of customer projects within Loeb's National Account division. This role is designed as a developmental role for individuals seeking a future role in Project Management. The APM assists Project Managers and Leads in managing project deliverables, ensuring data accuracy, supporting material flow, and maintaining proactive communication across internal teams and external partners. What you will be doing as a key player on our dynamic team : Supports Project Managers and Leads in the day-to-day execution of assigned customer programs. Participates in and/or leads assigned customer reviews, scheduled calls, huddles, discussions, and resolves with urgency any project level escalations. Oversee and actively support order entry, material verification, and schedule updates to ensure accuracy and alignments with customer expectations. Proactively identifies potential risks and opportunities, implementing solutions in a timely manner; clearly understands when to seek additional support from Project Manager or management. Collaborates closely with warehouse, logistics, and procurement teams to ensure alignment between forecasted material needs and inventory availability. Reviews open orders, change requests, and vendor communications to ensure data accuracy and compliance with customer requirements. Uses Smartsheet, Excel, and ERP system to manage order lifecycles, document updates, and analyze trends or recurring issues. Tracks and reports project progress, shipping performance, and material accuracy; proactively identify risks such as delays or supply constraints and implement corrective actions. Identifies process improvement opportunities to enhance on-time delivery, accuracy, and customer satisfaction. Partners with Project Managers and Leads to enhance on-time delivery, accuracy, and customer satisfaction. Develops and enforces standardized project management practices across program, driving alignment and accountability. Owns performance outcomes for assigned program, including on-time delivery, budget adherence, and customer satisfaction metrics. Education : 2- year college degree or industry specific experience CAPM Certification or PMP Certification (Preferred) Experience : Minimum of 2 years Project Coordination, or 3 years direct customer service facing including experience with problem resolution or 1 year project management experience Experience in distribution, large retail, service organization or manufacturing. Experience in lighting and electrical. Core Competencies : Strong organizational and operational skills with high attention to detail. Excellent operational skills to deliver results flawlessly. Strategic thinking and thoughtful problem-solving skills. Applies analytical insights to recommend process, system, and program-level improvements. Strong internal customer relationship orientation. Demonstrates strategic judgment, proactive problem-solving and follow-through on assigned tasks. Demonstrated capability to develop strong interpersonal working relationships. Ability to lead without direct management through influence, setting standards, and coaching peers. Commitment to and demonstration of high ethical standards governing professional behavior and conduct. Other Requirements : Proficiency using MS Office, using MS Office, including but not limited to Outlook, Excel, Word, PowerPoint, Smartsheet. Strong proficiency in Smartsheet or Excel (filters, VLOOKUP, SUMIFS, pivot tables) Ability to work unique schedules based on assigned projects including some work outside core hours. Travel as needed for client meetings and locations; anticipate up to 25% travel. Advanced experience using excel or Smartsheet and functions such as filters, VLOOKUP, SUMIFS, and pivot tables. Experience interacting with integrated multi-function ERP or order processing systems, including data entry, and making intelligent and effective use of available information. EEO and Accommodations Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process-please inform our Talent Acquisition team if you require accommodations during the interview process.

Structural Integrity Associates, Inc. (SIA) is currently seeking an experienced Engineering Consultant to fill a position in the Management of Aging Piping (MAP) Programs group. This group provides engineering and consulting services for most phases of above-ground piping, buried piping, and underground asset integrity programs. The successful candidate will be responsible for providing subject matter expertise related to Balance of Plant (BOP) Asset Life Cycle Management. The ideal candidate will possess a solid understanding of BWR and/or PWR systems, experience supporting utility-side Flow Accelerated Corrosion (FAC) or BOP program ownership, and the ability to translate degradation mechanisms into actionable engineering recommendations. Additionally, the ideal candidate will contribute as a Subject Matter Expert (SME) in inspection and degradation assessment/evaluation. This position can be fully remote or based onsite at one of Structural Integrity's offices. Primary Responsibilities: Provide engineering support for FAC program implementation, including inspection planning, evaluation of degradation mechanisms, and wall-thinning assessments. Perform flaw evaluations and support application of ASME Code Case N-513 for buried and above-ground piping systems. Contribute to the development, integration, and implementation of Aging Management Programs (AMPs) for license renewal and subsequent license renewal. Analyze system and component integrity across BOP applications, with a focus on risk-informed programmatic decision-making. Interface with and contribute to the enhancement of MAPPro software tools related to corrosion, FAC, flaw analysis, and cathodic protection. Support or lead proposals, scoping efforts, and client engagement activities aligned with SIA's strategic growth areas. Collaborate with colleagues across SIA's Nuclear business unit to develop and implement turnkey solutions that span FAC, CP, flaw evaluation, soil corrosivity, and program management. Develop client relationships and provide on-time, high quality deliverables. Required Skills/Qualifications: BS in Mechanical, Nuclear Engineering or similar discipline. Master's degree, PMP, and/or MBA desired. Professional Engineering (PE) Licensure or ability to obtain PE license desired. 7+ years of relevant experience in engineering program support for operating nuclear plants. Demonstrated experience with FAC programs, such as FAC Manager, CHECWORKS, or equivalent software, and nuclear plant BOP systems. Working knowledge of ASME Section XI and Code Case N-513, including flaw acceptance criteria and evaluation methodologies. Experience developing or implementing AMPs in support of License Renewal (LR) or Subsequent License Renewal (SLR). Familiarity with MAPPro or similar asset management software platforms preferred. Advanced knowledge of related engineering standards, techniques and criteria and ability to interpret and apply codes, regulations, and industry best practices. Broad understanding of BWR and/or PWR systems and familiarity with proper remediation tactics. Proficient in writing and reviewing technical reports and proposals, with exceptional verbal and written communication skills Proficiency with Microsoft office applications, including Word and Excel Ability to travel up to 15% or more, upon request Previous Business Development experience preferred US Citizen or Permanent Residency Competencies Strong client interface to both foster new and strengthen existing relationships Ability to identify and capitalize on areas for market growth for both products and services Ability to grasp and tackle complex assignments Ability to provide expert technical consultation to other engineers and management Strong planning and project management skills Strong technical and organizational leadership skills Good oral and written communication skills, including ability to deliver presentations confidently Strong problem identification and problem resolution skills Must be a self-starter, able to think independently, and budget time among multiple tasks Ability to process information quickly and effectively manage multiple tasks Equally effective working independently or in team environment of technical experts and ability to work with all levels of staff and management Pay Range: The exact pay for this position will be commensurate with experience and location. For Denver, CO, the expected salary range is $117,000 to $1430,100. Export Control Notice: Certain positions at SIA may require access to information and technology which is subject to Export Administration Regulations 15 CFR 730-774, including those of the US Department of Energy (DOE) in 10 CFR 810 and Nuclear Regulatory Commission (NRC) 10 CFR Part 110. Hiring decisions for such positions must comply with these regulations and may result in SIA limiting its consideration of foreign nationals who are citizens of countries that are not on the DOE's Generally Authorized Destinations List: *************************************************************************************************** About Us: SIA is an engineering consulting firm serving various industries including Nuclear Power, Energy Services, Pipeline Integrity, and Critical Infrastructure. Join a team of internationally recognized experts in a culture based on knowledge, excellence, and respect for one another. Our employees are members of a distinct community of internationally respected professionals committed to quality, engineering innovation and a shared goal of building a safer world. Why Work at SIA? SIA offers a competitive salary and performance-based bonus program. Our retirement benefits include a Traditional 401k, Roth 401k, and an employer match. To help employees maintain a work-life balance, SIA also offers various paid time off including vacation, floating holidays, sick time, and parental leave. Our employees also enjoy a comprehensive benefits program that includes the following: Medical, dental, and vision insurance Life Insurance and AD&D Short-term and long-term disability Health Savings Account with employer contribution Flexible Spending Account for health care and dependent care ID theft protection and credit monitoring Structural Integrity Associates, Inc. is an equal opportunity employer. ***************** SIA does not welcome third-party recruiters, employment agencies, headhunters, etc. Please do not reach out to SIA employees requesting a call, sit down, meeting, or email response.

JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: CUSTOMER EXPERIENCE TEAM MANAGER WAGE: SALARIED, EXEMPT WORK HOURS: FULL-TIME, M-F, 8-5 ESSENTIAL TASKS AND RESPONSIBILITIES: Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed Utilize customer relationship management (CRM) or other database to record activities and research product information Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction Receive and process orders for materials and merchandise Research and resolve customer issues Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays Complete all other duties and projects as assigned JOB SPECIFICATIONS: Two-year degree or a minimum of two years' experience in customer service, inside sales or related field required Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus Calm and empathetic demeanor when dealing with demanding customers General typing skills, along with previous PC and Microsoft Office experience Superior verbal and written communication skills Ability to organize, prioritize, and work within established deadlines Willingness to work overtime when necessary or required Business math skills needed to perform daily tasks Ability to multi-task, and work independently and as a team Willingness to travel when necessary AVAILABLE BENEFITS: Sign-On Bonus Health Insurance 401(k) and Employer Contribution Paid time off Paid Holidays Dental Insurance Vision Insurance Life Insurance Employee discount program Tuition reimbursement Voluntary Life Insurance About Plaskolite PLASKOLITE is a global leader in manufacturing of engineering thermoplastics, including Acrylic, Polycarbonate, ABS, Olefin and PETG Sheet, Extruded Profiles and PMMA Polymers. Founded in 1950, by Donald Dunn and family, PLASKOLITE has a reputation for providing the highest quality products in the industry. Our innovative thermoplastic solutions are used in a wide variety of applications, including glazing, safety shields, lighting, signs and point-of-purchase displays. Headquartered in Columbus, Ohio, with manufacturing facilities throughout North America and Europe, Plaskolite delivers superior thermoplastic sheet, profiles, and polymers to the world thru long-lasting customer relationships and hands-on customer service. PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the ++ individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.

. Commercial Lines Distribution Representatives meet regularly with agency/brokerage distribution partners in pursuit of organic growth opportunities in the small, mid and large size markets. Possess key commercial agency/brokerage relationships, presence and credibility in assigned territory along with a full working knowledge of our products offerings. These relationships will specifically be utilized to support and grow our distribution partner network in the region consistent with NJM's exclusive distribution model. The development of the relationships will be buttressed through regular interactions with the assigned partners through various modes of hospitality. This is a full time position primarily based in the western Pennsylvania/western New York territory, but may on occasion be asked to come to the corporate office in West Trenton, New Jersey. In addition to the annual base salary likely to fall around the $95,000-$100,000 range, this position has a quarterly and an annual incentive opportunity (5 total incentive opportunities a year, based upon performance). Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job. Performance Expectations Distribution Representative Personal Leadership: • Understanding and execution of the NJM Annual and Long-Term Strategic Plan. • Actively performs and organizes all components of the sales life cycle from the dissemination of the NJM appetite, developing Partner understanding of that appetite, cultivating new business pipelines from inception through the binding of new business. • Plan annually with all assigned Partners and reach consensus on aggressive but attainable premium commitments per open location. • Works in tandem with all assigned Partners through effective communication of NJM initiatives, product updates and appetite evolution. • Remains current with industry trends, legislation and coverage changes. Productivity Quota • Awareness of Quarterly Quota Metrics and regular monitoring of premium goals throughout each quarter. • Scheduling and executing monthly production meetings with each assigned partner. Most are expected to be in person. • Scheduling and executing quarterly performance to plan meetings with the leadership of each assigned Partner to review current metrics in relation to the annual planned metrics. • Sends follow up reports for each meeting within three business days of the meeting. • Records each production meeting and performance to plan meeting in PDMS. Productivity Relationships • Schedules and coordinates resources for kick-off meetings to ensure a smooth onboarding and transition of new risks. • Works with assigned underwriters and schedules in-person UW introductory meetings with all assigned Partners. • Schedules a combination of lunches, breakfasts and dinner meetings with all assigned partners throughout the year. • Schedules relationship building activities with a variety of partners throughout the year. These can include a variety of events including professional sports games, music venues, comedy clubs, outdoor activities etc. • Regularly works with CAR team and has them included when practical at Production meetings and has them attend aforementioned activities. Strategic Awareness • Remains current with trends concerning NJM's lines of business. • Displays a strong understanding of NJM's Value Proposition. • Retains a strong working knowledge of NJM's Retro and LD Offerings. • Demonstrates the ability to dissect competitive plans from other carriers. • Collaborates with all departments across Commercial Lines to optimize Sales Performance. Essential Functions: • Match existing agent relationships and books of business opportunities with those of NJM • Based on this analysis recommend for appointment new commercial lines distribution partners in the territory. Ultimately through the review process sign up all appropriate agents based on the strength of these current relationships • Pursue, upsell, cross-sell, recapture opportunities with agencies/brokers • Coordinate New Business Proposal Meetings on key accounts to agencies and brokers; present NJM optional plans • Key account pre-renewal discussion with agencies • Review competitor plans with NJM underwriting to ensure best pricing offered • Lead annual planning process. Implement and monitor throughout year • Review underwriting appetite and services with agencies and brokers • Attend POS (Point of Sale) when possible, with agencies/brokers • Assist with contracting new agencies/brokers • Assist with onboarding and terminating agencies/brokers as required • Maintain agency/broker profiles • Attend corporate functions including Corporate Giving, Chamber of Commerce and Marketing events Required Qualifications Skills, Knowledge and Abilities: • Sales or Field/Production Underwriting oriented with experience and successful track record with standard commercial lines products in the noted territories • Ability to communicate orally and in writing with others to explain complex issues • Full knowledge of all commercial line's standard insurance products and usages • Ability to manage multiple clients, tasks, and requests • Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned client and prospect lists • Knowledge of insurance markets and reference to markets • Knowledge of insurance underwriting procedures • Results oriented with the ability to meet strategic goals as required for the assigned territory • Excellent analytical, problem resolution, negotiating and project management skills • Professional, committed, and self-motivated with the ability to focus on daily tasks • Proficient with Microsoft Office - Outlook, Word, Excel, and Teams Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs. Compensation: Salary is commensurate with experience and credentials. Pay Range: $88,176-$111,218 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

The Internal Auditor II works in a self-directed team environment to execute internal audits as defined by management and the Audit Committee with progressive latitude for team goal setting, initiative and independent judgement on collective work products. The auditor works to identify and evaluate organizational risk, recommends and monitors mitigation action and supports the development of the annual audit plan. Essential Functions: Conduct operational, performance, financial and/or compliance audit project work including, business process survey, project planning, risk determination, test work, recommendation development and monitoring and validation of remediation Work within a self-directed team environment with limited direct supervision, employing significant creativity in determining efficient and effective ways to achieve audit objectives Actively participate in the development and implementation of a flexible risk-based, flexible annual audit plan considering control concerns identified by senior management Coordinate and collaborate on internal audit projects including assessing the adequacy of the control environment to achieve defined objectives in accordance with the approved audit program and professional standards Facilitate communication of organizational risks and audit results to business owners through written reports and oral presentations and provide support and guidance to organizational leadership on effective internal control design and risk mitigation Coordinate, monitor, and complete team tasks within agreed upon timeframes and meet individual and team project timelines, which may be aggressive at times. Influences team prioritization and scheduling of work, problem solving, assignment of tasks, and takes initiative when problems arise. Provides cross-training of team members Support management in onboarding new team members through mentorship, shadowing, and training of all required functions and processes and influence standards for expected team behaviors Assist in the coordination of external audits of CareSource by government agencies, accounting firms, etc. Develop and maintain productive professional relationships with CareSource staff and management by developing trust and credibility Significant interaction with others in the Department of differing skillsets (clinical, IT, etc.), organizational management and staff throughout CareSource, including interaction with the senior most levels Coordinate audit projects as necessary with other CareSource functions, including CareSource Assurance teams Generally conform to IIA standards and maintain all organizational and professional ethical standards, even in difficult or challenging situations Willing to accept feedback, coaching and criticism from others, including peers and management both in Internal Audit or outside of Internal Audit, reflect on the information, and adapt when appropriate Perform any other job duties as requested Education and Experience: Bachelor's degree in finance, business management, healthcare administration, accounting or related field or equivalent years of relevant work experience is required Master of Business Administration (MBA), or other graduate degree is preferred A minimum of three (3) years of finance, business management, healthcare administration, accounting or related field is required; experience in internal auditing or public accounting is preferred Knowledge of audit principles and IIA Standards and Code of Ethics required Experience in risk and control assessments is preferred Experience in thoroughly documenting process flows and controls in financial, and/or business operations cycles preferred Experience with Sarbanes Oxley 404 or Model Audit Rule preferred Experience in health care or insurance fields is preferred Competencies, Knowledge and Skills: Strong communication skills, including proper writing skills adaptable for the audience and purpose, presentation skills for internal or external audiences and senior management, and interpersonal skills sufficient to develop strong professional relationships with CareSource management and staff Solid critical thinking skills including professional skepticism and problem resolution Data analysis and trending skills and ability to compose and present reports using audit data Ability to work in a matrix environment with responsibility for multiple deliverables for multiple functional areas within CareSource Team and customer service oriented Collaborative mindset and ability to operate in a self-directed team environment with collective accountability Strong ability to adapt to changing environment Strong self-leadership, organizational and time management skills Driven to proactively seek relevant development, education and training opportunities Strong sense of integrity and ethics in performance of all duties Takes initiative to identify and influence innovative process improvement Self-driven to work independently within a team environment Success in working in a self-directed matrixed environment Advanced level experience in Microsoft products Licensure and Certification: CIA, CISA, CPA, CMA, CRMA or other appropriate finance, IT or internal audit licensure or certification is preferred Working Conditions: Most work will be performed in an office or virtual setting; however, performing onsite audits may also be necessary depending on assignments May be required to sit or stand for extended periods Compensation Range: $61,500.00 - $98,400.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-RW1

Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health. Job Summary Under the direction of the Director, Clinical Pharmacy Operations, the Senior Manager, Clinical Pharmacy Operations is responsible for managing a team focused on the execution of clinical pharmacy programs and strategies to mitigate cost, improve adherence, and maintain affordability. Leads the implementation and maintenance of evidenced based, cost-effective program for all lines of business in all market segments. Guides clinical pharmacy team in the implementation of clinical programs, aligned with enterprise goals, including medical cost reduction and administrative simplification for members and providers. Ensures compliance with state and federal regulatory and accreditation requirements in all geographies. Collaborates with PBM to optimize member experience and clinical outcomes. Directs support functions for the Pharmacy and Therapeutic's committee in collaboration with the pharmacy medical director. Leads and manages the work of the clinical pharmacy team, effectively delegating as appropriate and holding team members accountable for meeting deliverables and achieving results. Sets priorities and ensures that the key deliverables of the team stay on track. Job Description Key Responsibilities/Duties - what you will be doing (top five): Lead the maintenance of enterprise formularies and pharmacy programs, for all lines of business and geographies. Lead the annual review of all formularies and clinical pharmacy strategies, including a competitive analysis, cost-benefit review of programs, and trend review by therapeutic class. Work with Pharmacy Benefit Manager (PBM) to monitor pharmacy spend and performance to identify opportunities for improved management. Ensure formulary management activities meet state and federal requirements. Identify initiatives for medical cost reduction, administrative cost reduction and/or market competitiveness. Lead the business evaluation and implementation through collaboration and communication with other departments and stakeholders and Pharmacy TCOC (Total Cost of Care) team. Represent clinical pharmacy interests at inter-departmental meetings and on project teams. Identify implications for Pharmacy Services department and facilitates/coordinates follow-up with others in the department. Disseminate information and provides periodic updates as needed. Hire, train, supervise and evaluate the activities of the Clinical Pharmacy Team staff. Provide coaching, feedback, and direction to staff to insure the successful achievement of their goals and that of Point32Health. Prioritize projects and initiatives and support staff in the resolution of escalated issues. Serve as a role model for staff and foster a collaborative and team-based approach both within the Department and interdepartmentally. Effectively manage change and constant prioritization based on strategic and operating goals Direct the research and analysis of identified problems and issues, the validation of findings and the development and communication of plans for problem resolution. Support staff in the identification and verification of problems and provide guidance in the development and implementation of appropriate solutions. Identify for the Director those issues of broader complexity and/or sensitivity which may require action by the Director and recommend solutions for those issues having broader complexity or ramifications. Participate in and/or lead departmental and interdepartmental meetings, including but not limited to Pharmacy & Therapeutics Committee, Drug Coverage Committee, Specialty Pharmacy committees, and Pharmacy Compliance. Oversees team compliance with all federal and state laws and accrediting bodies and keep abreast of marketplace developments and regulatory and licensing requirements as it relates to Clinical Pharmacy and formulary management. Other duties and projects as assigned. Qualifications - what you need to perform the job Certification and Licensure Licensed health care professional (e.g., PharmD, RPh or RN) with current unrestricted license in state of residence. Education Required (minimum): BS in Nursing, Doctorate degree in Pharmacy (PharmD), or Registered Pharmacist (RPh) Preferred: Master's degree in business and/or health policy Experience Required (minimum): 8-10 years' to include 6 years' related experience in pharmacy, and 2 years of supervisory experience. Preferred: 1 - 2 years' managed care or PBM work experience. Experience supervising in an office or clinical environment is desirable. Experience with multiple lines of business such as commercial, Medicare and Medicaid are desirable. Expertise in business process changes and leading people is also desirable. Skill Requirements Strong verbal and written communication skills Work cooperatively as a team member across multiple levels within the organization Results orientation - strives to meet business goals Critical and Analytic thinking - must understand cause and effect, internal and external impact of business changes and Point32Health information systems Comprehensive knowledge of health policy, sufficient to make decisions regarding Plan benefit structures and coverage issues. Influencing others - particularly those outside of direct reporting relationships Ability to define training needs, develop training materials and administer training to small groups. Strong communications skills (formal and informal, written and verbal) Coaching and Mentoring - primarily of direct reports, but also of others Must have commitment to excellence in customer service Considers creative alternatives to traditional/conventional practices and takes risk when appropriate to the situation. Ability to handle multiple demands--must be able to balance multiple priorities Complexity Expert knowledge of the principles and practices of pharmaceutical science. Working knowledge of managed care and policy development. Requires analytical ability, highly developed oral/written communication skills. Must be self-motivated and capable of working independently with minimal supervision. Must be capable of organizing, facilitating, and managing several projects simultaneously. Requires a high degree of initiative and excellent judgment to make decisions regarding clinical pharmacy issues in an extremely complex and often politically charged environment. Must be flexible and able to constantly review and reset priorities; often daily. Must be able to handle multiple projects simultaneously. Ability to appropriately identify emergency situations and follow through with the appropriate protocol. Personal Contacts Must be able to work independently as well as cooperatively as a team member. Excellent interpersonal skills, cross-departmental skills required; a high level of diplomacy is necessary to anticipate, analyze and effectively resolve difficult situations and politically sensitive concerns. Frequent communications with Point32Health staff. Capable of communicating with physicians, pharmacists, and other health care specialists as well as a broad range of non-health care professionals. Ability to maintain harmonious working relationships and to communicate effectively both verbally and in writing with health care professional, other departments, network providers, state and federal regulatory and enforcement agencies, pharmaceutical manufacturers, and professional colleagues. Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel): Ability and willingness to work irregular hours and to travel in state and out-of-state for job-related purposes, as necessary. Must be able to work under normal office conditions and work from home as required. Occasional evening, weekend, early morning, or extended day work may be required. Must hold a valid driver's license and have access to and ability to drive an automobile during regular working hours and irregular hours as required. Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations. May be required to work additional hours beyond standard work schedule. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time. Salary Range $151,888.80 -$227,833.20 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: Medical, dental and vision coverage Retirement plans Paid time off Employer-paid life and disability insurance with additional buy-up coverage options Tuition program Well-being benefits Full suite of benefits to support career development, individual & family health, and financial health For more details on our total rewards programs, visit *********************************************** We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_****************************

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: + Award-winning culture + Inclusion and diversity as a priority + Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability + Generous PTO (including paid time to volunteer!) + Up to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible work environments **_*All the benefits listed above are subject to the terms of their individual Plans_** **.** And that's just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! **General Summary:** The Client Manager Associate (CMA) is in training to be responsible for proactive customer management, education, development, profitable growth and retention. The CM drives, designs, and executes integrated enrollment, service and growth strategies for each customer in their block. **Principal Duties and Responsibilities** + Effectively learn and understand the Pre and Post-Sale Proactive Client Management, Education, Development, Growth and Retention for core market + Develop and build personal connections with brokers, enrollment firms and customers for assigned block of business + Learn how to develop and execute on customer-specific business plans + Profitable Growth of the Inforce Block + In partnership with sales, assist in learning how to proactively manage pre-renewal communication with the goal of improving reenrollment effectiveness and avoiding renewal distractions during rate guarantee expiration and anniversary. + Develop understanding of and how to leverage Unum's enrollment capabilities, services, tools, and how to communicate an enrollment strategy with internal/external partners. + Work closely with ICS Implementation Manager + Assist in local Benefit fair activities with Field Office team + Build and develop enrollment firm relationships for larger customers + Develop Partnership with Sales Rep, Marketing Consultant and Home Office to Execute on all Strategies - Operating Effectiveness + Partner with key Home Office areas to deliver full service to customers + In partnership with sales rep, provide thorough customer updates, broker feedback, and other pertinent action items that impact sales effectiveness + Learn to develop and present renewals driving persistency and profitability + May perform other duties as assigned **Job Specifications** + Bachelors degree or equivalent business experience required + Experience in the employee benefits industry preferred + Licensed to sell insurance in the states within assigned territory, license required within 90 days from effective date of hire/promotion + Strong growth and sales orientation + Develop understanding of the Unum product and service portfolio + Proficient in Microsoft Office - Word, PowerPoint, Excel + Strong technical aptitude - ability to utilize and leverage technology and systems + Strong negotiation, persuasion and presentation skills + Proven ability to think strategically and act tactically + Strong organization skills/ability to manage multiple demands and priorities + Excellent problem solving/problem resolution + With each customer, projects confidence and enthusiasm about the company + Outgoing, excellent communication skills - both written and verbal + Strong business acumen + Ability to work/partner with a close team + Strong relationship management skills + Ability to manage conflicts + Results oriented + Ability to travel as needed \#LI-FF1 -IN1 Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide. Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status. Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions. Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans. Company: Unum

Education First Credit Union (EFCU) is a full-service not-for-profit financial institution. Our mission is to enhance our members' financial position through education, quality service, and value-minded products. Education First Credit Union was founded in 1936 by a small group of Columbus City School teachers. Our members include school employees and students in the State of Ohio. Recently our membership has been expanded to include Franklin and surrounding Counties. Recognizing the social impact of education on our society, we will continue serving school employees and students within this vital community as our primary point of emphasis. We're based in Columbus, with an additional branch office located in Reynoldsburg. Our recruiting process: Position has been posted internally and externally. 20-minute phone conversation with HR 60-minute in person interview Job offer EFCU is looking for a Member Solution (Collections) Specialist for our Columbus Mound Street branch. Pay Range: $19.00-23.00 / hour. The Member Solutions Specialist provides service to the credit union by initiating member contact in order to reduce delinquency and loss on all products and services offered to members, including any clerical processes and procedures deemed essential to reduce delinquency and/or loss to increase recoveries. This position is an in-office position. Candidates for this position must be located in the Columbus area and have reliable transportation to the Columbus branch location. Responsibilities: Diligently attempt to contact all delinquent customers by using the most effective means possible by meeting minimum outbound call goals. Listen to member issues and proactively offer solutions to their delinquency. Exhibit the ability to persuade members to resolve delinquency. Use effective communication techniques to overcome objections to making payments on delinquent products. Adhere to the member contact process as outlined by the credit union. Ensure key call objectives are met and annotated on every member attempt or contact. Ensure outlined Work Standards are met in regard to outbound attempts and queue management. Review each and every delinquent account for possible legal action if the member is not willing to make suitable arrangements. Make recommendations to leadership based on communications with the member. Reviews Negative Shares on a daily basis. Includes management of member accounts and proper analysis of steps to be taken to reduce delinquent balances. Involves calling upon and sending letters to members who have a negative balance for a predetermined amount of time. Involves managing NSF checks properly as well as initiating repayment plans with delinquent members. Process letters regarding Delinquent Loans, Credit Cards, and Negative Checking Accounts. Answers all inbound calls from members and internal employees regarding the following: Negative Share Accounts, Delinquent Loans and Credit Cards and Charged-off Accounts. Maintains member and employee confidence and protects operations by keeping information confidential and sharing on a business-related as-needed basis only. Engages in problem resolution by clarifying the members' and/or employees' complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution; and keeping the supervisor informed of problems and solutions. Complies with federal, state, and local regulations and legal requirements by enforcing and adhering to requirements. Performs other job-related duties as assigned. Requirements Education & Experience: High School Diploma or GED required. Associates degree preferred. 1-2 year of relevant collections experience preferred. 1-3 years of previous experience working in a financial institution, credit union, or bank required. Knowledge of credit union loan products, services, policies, and procedures preferred. Understanding of related legal and regulatory standards preferred. Technical Skills: Ability to communicate with others one-on-one, fielding questions and responding to complaints. Strong, friendly voice and demeanor, good diction. Ability to compute rate, ratio, and percent, and to apply these concepts to practical solutions. Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of abstract and concrete variables. Ability to write reports and correspondence. Ability to work independently. Aptitude to operate computer related equipment, applications and accessories. Skill to deal with the occasional unpleasant, angry or discourteous person. Capacity to operate multiple computer web applications at the same time Working knowledge of multiple communication channels (such as: Microsoft Teams) Ability to work a flexible schedule Must be able to maintain confidentiality Strong listening skills Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Other: This position is an in-office role that does not offer the option of hybrid or at-home work. Must have access to transportation in order to travel to and from the office and to trainings and offsite meetings. Requests for reasonable accommodation will be considered. This role does have occasional overtime and weekend work. Benefits EFCU offers a complete benefits package to full-time employees that reflects how much we value our employees. Benefits include: Medical / Dental / Vision coverage (including qualified dependents) Company paid Life Insurance, STD, LTD, Voluntary Coverages Flexible Spending Account (Health and Dependent Care) 401(k) plan with a 5% company match A generous time off program Educational assistance program GROWTH OPPORTUNITIES!! Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Job Description 100% remote. Our direct client has an opening for a Java Developer 11628-1 is up to 12 months, with the option of extension, in Columbia, SC Please send rates and a resume. W2 only, no Subs allowed. Mon -Fri 8am-5pm. Must be able to work EST standard hours. Could be occasional after-hours/weekend support. Will be coordinated as-needed. This is EST Hours - please ensure candidates submitted understand and can work this time zone. We do not require the candidate(s) to reside in the Eastern Time Zone, but they will be required to work in the EST. We prefer people to start between 7 & 9 AM (finishing between 4 & 6 PM). DAILY DUTIES / RESPONSIBILITIES: The candidate will work closely with other members of the Systems Integration (SI) team, the vendor Conduent, and various programs within the Public Health agency. They will coordinate with the SI Section Manager and Team on daily assignments / tasks. The candidate should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks. The candidate must be able to independently research and design processes, create specifications, develop, lead testing, perform code reviews, actively engage with the team and stakeholders, attend meetings, provide leadership and guidance, and respond promptly. Team / Project Lead experience is preferred. Emphasis for the programmer candidate will be on the Electronic Disease Surveillance System, currently the Conduent Maven “SCION” system. This will include related upgrades and enhancements, creation and modification of system integrations, and implementation support including configuration, testing, troubleshooting, and documentation. They will independently troubleshoot complex system issues, review logs and remediate errors. The candidate will lead technical and program area staff providing guidance on configuration, data modeling, workflows, data denormalization and reporting. The programmer will perform advanced SQL queries and data optimization, back-end integration (i.e. HL7 v2.x / FHIR, XML, ELRs, CDAs / eICRs into Maven), and implement process and performance improvements. The position will plan and provide testing and validation support and guidance. They will document functional requirements, technical processes, and workflows as needed. Work will use agency frameworks following agency, industry, and security guidelines and best practices. The candidate will provide Tier 2 support for existing lab testing, lab information systems, disease surveillance systems and integrations including but not limited to OpenELIS, PHINMS, Rhapsody, REDCap, Power BI, and other in-house systems. Specific Programmer duties and responsibilities will include but are not limited to the following: • Rapidly learn and become an expert in the state's Electronic Disease Surveillance System (EDSS), currently the Java-based Conduent Maven product, and associated business processes • Master technical and business concepts in multiple disciplines / processes • Work with the EDSS vendor and IT teams to compile and deploy new releases • Lead and environment upgrades including Conduent Maven (Tomcat, Java), Rhapsody, PHINMS, etc. • Ensure maximum system uptime for critical components to ensure business continuity • Perform proactive application log reviews and automate process notifications (errors, exceptions, failures, etc.) • Independently diagnose, isolate and debug problems and perform problem resolution • Report and track bugs using JIRA for vendor assessment and remediation • Lead the implementation of data denormalization and warehousing processes • Optimize SQL and expression-based workflows, data denormalization, and SQL persistence through Hibernate (ORM) • Back-end processing of HL7 (v2.x / FHIR), XML, ELRs, CDAs (eICR), etc. into Conduent Maven • Guide developers and customers in business and data modeling using complex logic and industry best practices • Work with team members and customers to ensure all code is versioned through appropriate code repositories (SVN, Git) • Perform and participate in code reviews for authored, team written, and vendor suggested changes. Implement reviewed changes into Production. • Assist with data migrations and database migration related code changes, testing, and validation • Work collaboratively to conceptualize total systems and/or product solutions currently in place • Prepare and maintain system documentation, project documentation and architecture diagrams for applications assigned • Ability to plan, organize, review and implement associated project milestones to completion. Ability to delegate, track and evaluate tasks as needed. • Provide updates to the Project Team, Management and / or Stakeholders • Guide and advise the team on best practice and techniques. Mentor the technical team and junior developers on advanced topics. • Perform complex programming functions, assistance, and technical advice including design architecture, configuration, implementation, testing, and documentation of agency computer systems as assigned. • Ensure adherence to agency Information Technology application development standards and security requirements. Modify existing computer systems to be compliant. • Assist with the development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements **************************************************************************** etc.) The position will be utilized for 40 hours per week for the duration of this project. The selected candidate may be able to work flexible hours during the week to provide coverage on weekends. Total week hours (to include the weekend) should not exceed 40 unless approved in advance (i.e., hours worked on Saturday and/or Sunday would be deducted from hours worked Mon-Fri). This position would need to be available to support critical systems during business hours, on off-hours, and weekends. The candidates will work closely with the Systems Integration Section Manager to identify, prioritize, schedule, and delegate workload and implementation to IT standards and procedures. The candidate will work closely with customers and subject matter experts for system design and testing. This will also include compliance with DPH security policy/procedures as well as integrating systems, when possible, to streamline staff workflows, user security, and data correction. Module support of the project. • DPH will require that selected personnel sign the DPH confidentiality agreement and/or Business Associate (BA) agreement if applicable. • DPH will not accept any offers including an “up-lift” charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms. • Follow agency IT Standards, policies, and procedures to include documentation. • All source code (compiled and un-compiled) will become the sole property of the South Carolina Department of Public Health. Any source code, data, product, or functionality resulting from this SOW or previously owned/developed by DPH will remain the sole property of DPH and is not to be incorporated into the core product of any vendor's application. Any modifications and interfaces developed under said contract will not be used by the contractor for any independent project of the contractor or published or publicized by the contractor without written permission of DPH. • DPH has the final say on all programming choices. Payment Schedule: All timesheets shall be entered and approved in a timely manner per State contract terms. The State will not pay any extra costs (i.e. Travel, employee benefits, insurance, room and board, etc.) for temporary employees under this contract. DPH Support: DPH will provide: • All required information including formulas, data, and mechanisms to check output. • Staff to assist with any application or data questions. • Conference rooms and scheduling for any application demos. • A local workstation and required . REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Java Experience 2. Tomcat / Apache 3. MS T-SQL (STORED PROCEDURES, ADVANCED QUERIES, OPTIMIZATION) 4. XML / XSD / XSLT 5. Hibernate (Java) 6. Configuration Management 7. Release Management 8. Source Code Management (SVN, Git) 9. Azure DevOps / JIRA / Remedy 10. HL7 (V 2.3.1 - 2.5.1) PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Team / Project Management 2. Conduent Maven 3. PUBLIC HEALTH / DISEASE SURVEILLANCE SYSTEMS / LIMS EXPERIENCE 4. LOINC / SNOMED 5. Ant 6. Performance Testing 7. WEB SERVICES (REST, SOAP, WSDL) 8. LYNIATE RHAPSODY (V 6+) 9. Excellent written, oral, and interpersonal communication skills 10. CRITICAL THINKING SKILLS AND PROBLEM RESOLUTION REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or SQL Server tools: Profiler Yes 3 Advanced SQL Tuning Yes 3 Intermediate Apache Yes 2 Lead Source Code Management Yes 8 SubVersion (Source Control) Yes 8 T/SQL Queries Yes 3 Advanced Configuration management Yes 6 Ability to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written form No 9 Maven No 2 Performance testing No 6 Time Management No 1 Remedy Yes 9 Tomcat Yes 2 Lead Release Management Yes 7 Management No 1 Project planning experience, including effort estimation on technical tasks and resource allocation No 1 Supervisory Leadership Experience No 1 Java Yes 1 Lead SVN Yes 8 TRANSACT-SQL Yes 3 Advanced TSQL stored procedure Yes 3 Advanced XML (XSLT, XPath, XQuery etc.) Yes 4 RHAPSODY RHAPSODY No 8 Hibernate Yes 5 JIRA framework Yes 9 Knowledgeable in various Data Integration technologies No 8 ANT No 5 WEB SERVICES (REST, SOAP, WSDL) No 7 Additional Skills: REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Java Experience 2. Tomcat / Apache 3. MS T-SQL (STORED PROCEDURES, ADVANCED QUERIES, OPTIMIZATION) 4. XML / XSD / XSLT 5. Hibernate (Java) 6. Configuration Management 7. Release Management 8. Source Code Management (SVN, Git) 9. Azure DevOps / JIRA / Remedy 10. HL7 (V 2.3.1 - 2.5.1) PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): 1. Team / Project Management 2. Conduent Maven 3. PUBLIC HEALTH / DISEASE SURVEILLANCE SYSTEMS / LIMS EXPERIENCE 4. LOINC / SNOMED 5. Ant 6. Performance Testing 7. WEB SERVICES (REST, SOAP, WSDL) 8. LYNIATE RHAPSODY (V 6+) 9. Excellent written, oral, and interpersonal communication skills 10. CRITICAL THINKING SKILLS AND PROBLEM RESOLUTION REQUIRED EDUCATION: Bachelor's or Master's Degree in a relevant field of work or equivalent work experience REQUIRED CERTIFICATIONS: NONE By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. --

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description ProSidian Seeks a Subject Matter Expert IV - Subject Matter Specialist (NSS012) headquartered near CONUS - Washington, DC (Remote) to support requirements for Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Clients. This CONUS - Washington, DC (Remote) | Senior Consultant - Full-Time position currently best aligns with the Subject Matter Expert Labor Category. Ideal candidates exhibit the ability to visualize, analyze, and convert data and experiences to meet performance challenges while confidently engaging in productive “Jugaad” and dialogue targeting mission success. ProSidian Team Members work to provide provide Energy Industry (Oil & Gas / Power & Utilities) Sector related Management And Operations Consulting Solutions for Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) Services on behalf of The US Department of Energy (DOE-ID). Subject Matter Expert IV - Subject Matter Specialist (NSS012) Candidates shall work to support requirements for (Subject Matter Specialist Services) and Recognized for achievements and expertise in the specific industry or subject matter. Coordinates and manages the preparation of analyses, evaluations and recommendations for programs and system specifications. Examples of General Responsibilities 1. Defines issues and develops plans and requirements. 2. Acts as consultant and advisor. 3. Assists in technology research and problem resolution. #EnvironmentalManagement #Jugaad #NuclearIndustry #nuclear #nuclearpower #nuclearenergy #energy #nuclearpowerplant #engineering #nuclearreactors #nuclearfocus #powergeneration #nuclearengineering Qualifications Subject Matter Expert Level IV Candidates shall have relevant Energy & Environmental Management Industry (Nuclear | Oil & Gas | Power & Utilities | Distribution Engineering) Sector Experience particularly with background, experience, and credentials to perform Nuclear Industry Advisory and Assistance (A&A) Services Support (Support to Fuel Cycle Campaigns) for Engineering Services on behalf of clients such as U.S. Dept. Of Energy Idaho Operations Office - Nuclear Energy's (NE) Office of Fuel Cycle Technologies supplemented by a Master's Degree or Equivalent Education and 10+ Yrs. Experience #EnvironmentalManagement #Jugaad #NuclearIndustry #nuclear #nuclearpower #nuclearenergy #energy #nuclearpowerplant #engineering #nuclearreactors #nuclearfocus #powergeneration #nuclearengineering Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ----------- ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ---------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.