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The Manager, LMS Operations & Administration position works as part of the U.S. Ethics & Compliance Training & Documentation team to lead all components of our Learning Management System (LMS) including all non-GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives. This position will have direct oversight of two Contracted Workers. **** + Responsible for the operational oversight of all LMS activities including but not limited to: + Partner with internal LMS Support Team to perform needs assessments and analysis on platform operations to ensure organizational needs are being met. Leads the incorporation, socialization, and training of resulting LMS improvements. + Owns all non-GxP LMS usage workflows and processes with business owners for suitability/fit; suggests and implements alternatives as needed + Regularly perform reviews of existing training curricula, identify gaps in course assignments and implement necessary changes. + Create, maintain, and run scheduled as well as custom reports, in a timely manner, as designated for analysis and decision making. Create new reports as requested. + Assist in managing external vendors, suppliers, and internal business partners as needed with a continuous improvement mindset. + Partner across departments as necessary to initiate timely and compliant learning initiatives + Continually enhance our methods and materials based on best practices in the industry, emerging technologies, vendor resources and products, business unit requirements and expectations, and feedback from customers, trainers and associates. + Ensure operational alignment across OAPI/OPDC learning community + Develop and deliver LMS platform training when required. + Oversee the work of two remote-based contracted resources. + Represent Field Training and Development's unique needs at governance and committee meetings/working groups **Qualifications/ Required** Knowledge/ Experience and Skills: + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities + 5+ years of Learning Management System (LMS) experience + Advanced working knowledge of LearnShare LMS + Understanding of current approaches in applying technology in learning solutions and experience implementing e-Learning and web-based programs. + Strong technical acumen; proficiency in Microsoft Office 365, SCORM; experience with Tin Can/xAPI, LRS's, and general technical troubleshooting + Ability to work in a fast-paced environment and be comfortable with consistent change + Detail-oriented with strong organizational skills + Strong written and verbal communication skills + Ability to prioritize and manage multiple responsibilities at once + Positive can-do attitude; always willing to learn + Strong analytical/technical skills + Comfortable with data management/data manipulation + Resiliency and tolerance of ambiguity **Preferred:** + Experience in pharmaceuticals/medical devices or other regulated industry + Embody a customer service mentality as you communicate and support field sales teams + Experience leading Contract Workers remotely Educational Qualifications + Bachelors degree in related field, or equivalent experience and demonstrated skills and abilities **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $104,640.00 - Maximum $156,400.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Technical Support Specialist II | Capital University | Columbus, OH At our partner institution at Capital University The Technical Support Specialist II is responsible for the daily operation and support of the institution's desktops, laptops, printers, and other network‑connected devices. This role ensures that all users receive effective technical assistance to maximize the value of the institution's technology resources. Support services include Help Desk support, user training, desktop applications and operating system assistance, and the management of equipment and software inventories. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary. Responsibilities Provide high‑quality desktop support with a strong focus on customer service and satisfaction. Assist users in effectively utilizing hardware, software, and other technology resources. Receive, prioritize, and resolve support requests submitted via the ticketing system, email, and phone. Diagnose and resolve desktop hardware, software, and peripheral issues efficiently and accurately. Support daily operations within Help Desk, Desktop Technology, and Lab/Classroom Technology areas. Follow security best practices to ensure end user data is protected and recoverable. Collaborate with software and hardware vendors as needed to resolve complex technical issues. Demonstrates comprehensive knowledge of Windows and mac OS operating systems, with proficiency in patching and imaging solutions. Add and remove computers from the network domain in accordance with established procedures. Assist with deploying new devices in accordance with replacement schedules and licensing requirements Complete and maintain required documentation, records, and related administrative materials with accuracy and timeliness. Requirements Associate degree in Computer Science, Information Technology, or a related field; or an equivalent combination of education, training, and experience Minimum of two years of experience in customer support or technical support services Strong end‑user focus with demonstrated customer service skills Experience with Help Desk ticketing systems and customer service workflow Solid understanding of technical troubleshooting methodologies Proven ability to work collaboratively in a team environment, with strong oral, written, and interpersonal communication skills Ability to work a flexible schedule as needed Strong attention to detail and commitment to thorough documentation Ability to collaborate with technical staff across multiple disciplines to develop effective solutions Ability to lift up to 50 lbs. for equipment movement as needed Willingness to use ladders and access tight spaces (e.g., under desks, behind equipment) for troubleshooting and installation tasks Ability to sit or stand for extended periods, depending on task requirements Experience with classroom A/V technology a plus Dynamic Campus Core Values BE A: Servant Leader Team Player Accountable Act with the highest integrity Provide excellent customer service Find solutions not problems

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you'll do Strategically support Stripe's largest and most complex users. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe Lead user facing meetings both in person and through video chat Collaborate on the continued design of this support offering Create user-facing content for long term solutions Who you are We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements 5+ years experience in enterprise level client-facing work Strong product sense and energized by the challenge of solving difficult user related problems Strong written and verbal communication skills Ability to lead complex integration conversations in a highly consultative and proactive manner Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers Familiarity with SQL and comfort building basic queries and modifying more complex ones Strong technical troubleshooting skills and experience interfacing with technical teams Adept client relationship management skills Ability to engage in business-level and technical conversations at multiple levels of the organization Preferred qualifications Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes Experience practicing in small to medium scale project management Strong organizational skills and self-starting mindset Experience with tools like Postman, xCode, Python, Webhooks, and ETL Experience in the payments industry

We are looking for a Executive Assistant professional with exceptional written and verbal communication, planning, and organizational skills to provide executive-level support on a dynamic team of program management leaders. In this role you will serve as a central liaison for all internal and external matters, exercise good judgement in a variety of situations, handle confidential matters with discretion, work well under pressure, and maintain balance among multiple priorities. Put your abilities into action. Get things done in a fast-paced environment, prioritize excellence, and maintain meticulous attention to detail by taking charge as an owner. Primary Responsibilities: The Executive Assistant provides comprehensive support to the Program Management Office leader and team where the employees of Optum Labs are our first customer. This role includes a blend of administrative support and business service liaison responsibilities on various programs across internal and external customers. This includes the management of a variety of daily tasks and communications while serving as a point of contact between upper management and employees. Administrative support tasks: Manage multiple schedules and send professional email communications Coordinate calendar invites across enterprise leaders Prioritize emails and phone calls Conduct catering requests, conference room reservations, offsite meeting reservations, conference registration, and coordinate team meetings Gather documents to prepare for meetings including printing, copying, faxing Conduct travel arrangements and complete expense reports Greet visitors, coordinate building and equipment maintenance Provide technical troubleshooting and IT outreach support Complete invoice document management and payment Business Service Liaison support: Set up in-person or at-home workstations, email, teams Order laptops Request and/or approve software, hardware, furniture, badge access Complete software approvals and termination requests Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school education or equivalent experience 7+ years of experience as an executive assistant and/or business service liaison, preferably across multiple business functions. Proficiency in Microsoft Office (Excel, Word, PowerPoint), Teams, and Outlook Experience managing and prioritizing multiple tasks simultaneously with accuracy, excellent attention to detail and proactive follow through Demonstrated solid interpersonal skills, including a high degree of professionalism, sense of urgency, diplomacy, and commitment to confidentiality Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. Allied Global Marketing will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Preferred Qualifications: Experience overseeing budgets and expenses Experience developing internal processes and filing systems Flexibility and efficiency with frequently changing day-to-day expectations Meticulous attention to detail and ability to organize and coordinate multiple projects at once Adaptable with an ability to learn concepts and processes quickly Maintaining efficient operations and keep calm in the face of pressure Solid written and verbal communication and time-management skills Allied Global Marketing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other status protected under federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

About Nature's Sunshine: Nature's Sunshine is a leading health and wellness company that manufactures and distributes high-quality natural supplements worldwide. Our rich history and commitment to innovation empower individuals to achieve optimal health and well-being. The Opportunity: We are seeking a detail-oriented, tech-savvy eCommerce Manager to join our digital team. In this role, you will be responsible for optimizing our digital storefront, managing product information, and driving online sales through strategic merchandising and content management. The ideal candidate will have a strong understanding of eCommerce platforms, excellent organizational skills, and a passion for delivering exceptional customer experiences. Key Responsibilities - Merchandising & Product Management: Develop and implement merchandising strategies to maximize product visibility and sales. Conduct regular audits of product listings and optimize positioning, content, and promotional messaging to drive conversion rates. - Content Management: Create, edit, and maintain engaging product descriptions, marketing copy, and promotional content across all digital channels. Ensure all content is accurate, SEO-optimized, and aligned with brand voice and guidelines. - Landing Page Development: Design and build high-converting landing pages for campaigns, promotions, and product launches. Test variations to optimize user experience and conversion metrics. - Product Data & Item Creation: Manage product information architecture, including creation of new SKUs, attribute mapping, categorization, and digital asset organization. Maintain data integrity and consistency across all eCommerce systems. - Analytics & Performance Reporting: Conduct basic analytics research to track key performance indicators (KPIs) such as conversion rates, average order value, traffic sources, and user behavior. Prepare actionable insights and recommendations based on performance data. - Platform Administration: Manage daily eCommerce platform operations, including order monitoring, inventory updates, and technical troubleshooting on our commerce platform. - Cross-Functional Collaboration: Work closely with marketing, creative, product, and operations teams to ensure seamless execution of campaigns and initiatives. - Testing & Optimization: Conduct A/B testing on product pages, promotional messaging, and checkout flows to continuously improve performance and user experience. Required Qualifications - 5+ years of eCommerce experience in a fast-paced retail or direct-to-consumer environment - Demonstrated experience with eCommerce platform management and optimization - Knowledge of basic coding languages (HTML, CSS, JavaScript) or front-end development concepts - Strong understanding of eCommerce best practices, including product merchandising, conversion optimization, and analytics - Proficiency with content management systems and basic data analysis tools - Excellent written and verbal communication skills - Strong organizational and project management abilities - Ability to multitask and prioritize in a deadline-driven environment Preferred Qualifications - Experience with Optimizely Commerce (or other enterprise eCommerce platforms) - Experience in the supplements, health, fitness, or nutrition industry - Familiarity with SEO principles and tools - Experience with email marketing platforms and marketing automation tools - Google Analytics or advanced analytics knowledge Bachelor's degree in Marketing, Business, or related field (or equivalent professional experience) Work Schedule - Monday - Thursday: On-site in Lehi, UT office - Friday: Work from home What We Offer - Competitive salary and benefits package - Professional development and growth opportunities - Collaborative and innovative work environment - Access to industry tools and learning resources Nature's Sunshine is dedicated to being a Force of Nature that champions social and environmental wellness. We are focused on building a team of professionals with diverse backgrounds and experiences to become the natural supplement company of the future. By celebrating the individuality and unique perspectives of our workforce, we empower our employees to share the healing power of nature with more people worldwide. And through our commitment to sustainable processes, renewable energy usage, and waste reduction initiatives, we're devoted to preserving nature and its power for future generations. We believe we are stronger together, and our ongoing commitment to diversity, equity, inclusion, and belonging ensures that every employee is treated with fairness and respect. Because doing what's right in the right way is how we succeed as a company and a society. Nature's Sunshine manufacture's natural herbal products that share the healing power of nature with everyone. We are focused on preserving nature's power for future generations, through sustainable practices, reducing waste and using 100% renewable energy at our manufacturing facility. We are an equal opportunity employer, dedicated to leveraging the diverse backgrounds and experiences of our team, creating a positive culture, and ensuring every employee is treated with fairness and respect.

We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As a Mobile Quality Assurance/Automation Engineer - Software Engineer III at JPMorgan Chase within the Consumer and Community Banking - Digital Technology Team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives. Job responsibilities Perform testing of system software to ensure quality and functionality Plan and coordinate various testing activities to achieve project objectives Supervise the creation of test cases and manage the resolution of defects Exhibit proven expertise in scrum methodologies, as well as functional, integration, and regression testing Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, opportunity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience Experience with mobile development and emulator packages (e.g., Android SDK, iOS XCode, SWIFT, Appium). Exposure to commercial mobile manual/automation test management packages (e.g., Perfecto, Experitest-SeeTest, MobileLabs). Experience with development or test automation tools/frameworks (e.g., Cucumber, Selenium Grid, Junit, Jenkins). Hands-on practical experience in system design, application development, testing, and operational stability Proficient in coding in one or more languages, Swift, Kotlin, or Java Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies Exposure to cloud technologies

Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is currently looking for a Customer (Billing) Support Agent (Hungarian fluency required) to be part of the team. The Customer (Billing) Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. The Customer (Billing) Support Agent position is responsible for superior user support for our client's customers with a goal to exceed our client's expectations as well as the expectations of their users. This role displays a passion for providing an outstanding customer experience. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to customer support tickets within the established SLA and performance guidelines Respond to customer tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution. Multitask between multiple tools and systems and apply information and knowledge to customer situations. Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic, and high- transaction environment. Coordinate internally with other teams as needed to provide feedback and help resolve issues May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries May be assigned to assist in other ticket queues as needed Be a champion of Blueprint's core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned. Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting is strongly preferred Written and verbal fluency in English language required, must pass Language Assessment Test Written and verbal fluency in Hungarian required, must pass Language Assessment Test Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Proficient with Microsoft Office Suite or related software. Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries Ability to receive and apply constructive feedback Excellent verbal and written communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail. Some online game knowledge and experience preferred Work Environment: The work environment is usually a traditional office, indoor setting with no exposure to outside elements. This position may require a work schedule across weekends and holidays and may be subject to blackout dates which may include holidays where PTO is not approved. This position requires no travel. May work remotely based on adherence to the organization's work from home policy. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Physical Requirements: The employee is frequently required to sit at a workstation for extended and lengthy periods of time. The employee will occasionally walk; will frequently use hands to finger, handle, grasp or feel; and reach with hands, wrists, or arms in repetitive motions. The employee will frequently use fingers for manipulation of computers (laptop and desktops) and telephone equipment including continuous 10-key, handwriting, use of mouse (or alternative input device), use of keyboard (or alternative input device), or sporadic 10-Key, telephone or telephonic headsets. This position will also frequently use other office productivity tools such as the printer/scanner. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. This position requires frequent use of a computer monitor and visual acuity to perform email responses, prepare and analyze data; transcribe; extensive reading and online communication. Compensation Information At Blueprint, we strive to offer competitive pay that reflects the value of our team members. Compensation for this role is influenced by a variety of factors, including skills, education, responsibilities, experience, and geographic market. For candidates based in Washington State, the anticipated salary range is $23.00 to $25.50 USD/hour. Please note that we typically do not hire new employees at the top of the posted range. Actual starting pay will be determined based on experience, skills, and internal equity. The final salary and job title may vary depending on the selected candidate's qualifications and could fall outside the stated range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: ******************* Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)

Participates in, design and develop scalable and resilient systems using Java or Python to contribute to continual, iterative improvements for product teams Executes software solutions, design, development, and technical troubleshooting Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produces or contributes to architecture and design artifacts for applications while ensuring design constraints are met by software code development Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture Contributes to software engineering communities of practice and events that explore new and emerging technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Hands-on practical experience in system design, application development, testing and operational stability Proficient in coding in Java or Python languages Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills Familiarity with modern front-end technologies Exposure to cloud technologies Working Place: Columbus, Ohio, United States Company : Vets Hired

Are you a strategic thinker with a passion for building strong customer relationships and driving growth? We're looking for an experienced Corporate Account Manager - Research Solutions to lead customer engagement, develop impactful account strategies, and deliver tailored solutions that meet client needs. In this role, you'll oversee customer portfolios (Web of Science, Ex Libris and ProQuest Content), collaborate across teams, and play a key part in achieving revenue goals while ensuring exceptional customer satisfaction. About You - experience, education, skills, and accomplishments… Bachelor's Degree or equivalent work experience 5 Years of relevant experience with field sales or renewal sales, specifically for the corporate or private sectors Experiences with Salesforce or similar sales tools It would be great if you also had… Existing relationships within private research institutes, pharmaceutical, aerospace, manufacturing, etc. Experience with MS Office (Excel, Word and PowerPoint) and technical troubleshooting tools Certifications pertinent to the sales profession What will you be doing in this role?... Achieve sales goals by meeting targets and proactively identifying opportunities for upselling. Provide accurate sales forecasts to management through consistent communication and reporting as required by leadership Collaborate effectively with customers and potential leads, adhering to the established sales cycle and processes. Understand customer needs and present compelling solutions to their problems. Manage customer opportunities through the sales cycle from identifying needs, through solution development and presentation, to quoting, negotiating, and closing the sale. Continuously build knowledge of Clarivate products and services to effectively position our solutions. Actively engage in meetings and events, sharing insights on customers, products, and sales with the broader team. Maintain meeting volumes as established by Sales Management to ensure consistent engagement and productivity. Identify and target potential contacts within existing customers to expand business opportunities. About the Team You will be working with a wider network of sales and account-focused team members based throughout the globe to support you with retaining and growing your accounts including, but not limited to, Product Sales, Customer Success, Customer Education, and Professional Services. Compensation - US Only The expected base salary for this position is $84,000 - $105,000 USD per year. This role is eligible for (incentive or bonus) earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors. In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more. Hours of Work This is a full-time permanent remote position located within the East Coast You will be expected to travel 40 - 60% by air or car transportation #CB #LI-Remote At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Title: Patient IT Service Desk Technician Hours: 40 hours per week; M-F, rotating schedule: 3 weeks from 8:00AM - 4:30 PM, 1 week from 9:30 am to 6PM EST. Requirements: Will require 3 weeks of full-time training M-F from 8:00 AM to 4:30 PM (EST). Job Profile Summary This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Service Desk duties: Provides support to employee end users in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems including: Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages, Diagnosing problem source through discussions with users and coordinating with internal organization support (Tier 2) to resolve problems, Providing real-time problem resolutions (Tier 1), problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer. Typically centralized but may have local representatives for physical support and some tier 1 support. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation. Job Overview This position is responsible to provide first contact and potential first resolution technical support and assistance to patients using MyChart and Tufts Medicine patient portal. Responsible to troubleshoot, resolve technical issues, and guide patients on the use of available features to ensure a seamless and positive patient experience. Job Description Minimum Qualifications: 1. High school diploma or equivalent. 2. Two (2) years of experience in a customer service or call center support role. Preferred Qualifications: 1. Associates degree in IT or related field. 2. Previous experience in a healthcare environment. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Answer Service Desk calls in a courteous friendly and knowledgeable manner. 2. Retrieve calls from Voice Mail and call end-user to assist if needed. 3. Provide first-line technical support to patients experiencing issues. 4. Assist patients with account setup, password resets, and navigation of available features. 5. Troubleshoot and resolve technical problems related to access and functionality. 6. Educate patients on how to manage appointments, view test results, and communicate with healthcare providers. 7. Document and track patient interactions and technical issues in the service desk system. 8. Collaborate with IT team members to escalate and resolve complex technical issues. 9. Maintain up-to-date knowledge of features and updates. 10. Ensure patient confidentiality and data security in all interactions. 11. Provide excellent customer service and maintain a patient-centric approach 12. Communicate issues and problems to peers, leadership as appropriate. 13. Report all system issues and problems to leadership. 14. May be required to work evening or weekend shifts. Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-25 lbs. 2. Requires manual dexterity using fine hand manipulations. 3. Requires ability to see computer screen and reports. Skills & Abilities: 1. Excellent customer service, communication, interpersonal and organizational skills. 2. Ability to work with detailed, confidential material, computer experience required. 3. Strong technical troubleshooting skills. 4. Knowledge of patient portal systems and service desk software and tools. 5. Ability to work independently and as part of a team. 6. Knowledge of healthcare regulations and patient privacy standards (HIPAA). At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $24.65 - $30.82

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life As a Customer Care Tax Manager, you will actively manage a team of agents for the Payroll Tax campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Tax Team in addition to helping to improve the customer experience through the execution of department level KPIs and OKRs. You will oversee the customer journey for those experiencing Toast Payroll Tax issues with a focus on improving customer outcomes. You will work with cross-functional Internal teams such as Tax Operations, Restaurant Success, Sales, Onboarding, Enablement and R&D teams to create process and support guidelines. To thrive as a Customer Care Tax Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions and outcomes, and excel in ambiguous environments. What you'll do (Responsibilities) Educate, manage, train, coach and mentor a team of 10-12 Care Tax Experts Regularly evaluate employee performance and ensure accountability while monitoring customer outcomes and agent key performance indicators such as productivity, adherence, and CSATs Provide coaching and feedback to all agents through the Quality Assurance process or through One on One sessions to improve their effectiveness for supporting customers through the tax prep, filing and recovery process with Toast Payroll Train and develop members of the team on process, technical troubleshooting, and new product knowledge, monitor and audit workflow efficiency to identify trends and process improvement opportunities Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate Communicate and influence new ideas for improvement with a solutions oriented mindset Assist agents with challenging customer contacts and facilitate Supervisor Calls through escalations Ensure Service Level Agreements (SLA) for tax related cases are met Provide subject matter expertise related to payroll and tax filing. Provide Payroll analytics and reporting to management Responsible for keeping abreast of Federal, State and Local regulatory changes and develops internal and external communications relative to these changes What you'll need to thrive (Requirements) 2+ years of experience in the Payroll/Tax field or closely related role 3+ years of experience performance managing and coaching as a people leader 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience Demonstrated strong communication, interpersonal and analytical skills including ability to work with all levels of Management Experience working with Escalated Customers Proficient with filing original & amended payroll tax returns Experience working with tax authorities and understanding the tax notice/resolution process end-to-end Solution-oriented with proven ability to drive results Experience working for a Payroll Service Provider Proficient in Microsoft Excel What will help you stand out (Non-essential Skills/Nice to Haves) Experienced with MasterTax is a plus FPC or CPP Certification AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it's a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at ******************************************** The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range$100,000-$160,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient-when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: ********************************************* Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Mortenson is currently seeking an experienced Electrical Commissioning and Controls Manager to join our Energy Storage Group responsible for providing project management and design leadership, as well as effective customer relationship management with new and existing customers for the Energy Solutions team. Support our continued growth by aiding in the development, roll-out and execution of early-stage Energy Storage planning and development service offerings and providing technical support throughout the testing and commissioning of Energy Storage projects. 50/50 split Road (Field) & Design Project Locations Include: MN, TX, CA, CO (Can work from a Mortenson office or Remote) RESPONSIBILTIES: Provide technical electrical support Review design documents to ensure compliance with contract expectations, noting and resolving issues or conflicts that could impact installation or other trades involved with project Review contractual design, commissioning, testing, and turnover requirements. Understanding of PPA and Interconnection design, testing and turnover requirements. Coordinate plans and specifications with engineers, identifying and clarifying any discrepancies Provide operational analysis and be able to provide technical guidance to Mortenson project teams and trade partners for troubleshooting performance issues Provide updates and guidance to customers regarding their questions/concerns regarding the performance of projects Provide guidance to Mortenson project teams with regards to what issues are/are not in Mortenson's contractual scope to address/rectify Ability to simplify complex technical issues to audiences that are not as technically knowledgeable. Provide onsite support to electrical team Coach, mentor and train field personnel, forepersons, and superintendents Establish and nurture teamwork environment Ensure crews have technical resources and support Provide work direction Identify input for hiring needs and participate in hiring, discipline, and dismissal decisions if needed Develop leadership potential through appropriate task assignments and career growth opportunities Implement Mortenson's Zero Injury Safety Program at project site Assist with technical troubleshooting during commissioning as-necessary Other duties as assigned Produce various reports; including Sequence of Operation instructions for equipment use Effectively work and build relationships with those of diverse backgrounds and organizational levels Lead team members by example, offer effective coaching and feedback, and effectively manage performance Drive complex Energy Storage performance issues to completion with relevant trade partners and customer QUALIFICATIONS: Bachelor's degree in Electrical Engineering or equivalent field experience Minimum 5 years working with Energy Storage installations, ideally at the utility-scale. Proficiency in low, medium, and high voltage technical knowledge Specialized knowledge/experience in an area of electrical DC systems, low voltage AC systems, controls, and substations Current driver's license Detailed understanding of utility-scale Energy Storage installations and associated control schemes Understanding of networking and communication systems as they pertain to utility-scale installations Working knowledge of latest NESC, NEC, IEEE, NEMA, and OSHA codes and standards and industry safety requirements and methods Electrical Construction Management-Physical electrical understanding and Cost issue understanding Commissioning-PPA Understanding and LGIA understanding, commissioning planning and execution of testing, commissioning scopes Strong Teamwork Orientation -Leader of people and issues, especially in a group and with a customer and many other technical parties Ability to work through technical and ambiguous electrical problems organize and manage multiple project tasks Schedule driven, on top of deliverables. Technical consensus building capabilities, working with internal / external partners to define technical direction Technical risk understanding and how to manage it. Organizational capabilities, to not just organize self but others, especially those who are technical/engineers. Basic understanding of construction law and generally accepted business practices Microsoft Office, Project, and pertinent web application skills at an intermediate level Positive and professional attitude, and strong customer service skills Ability to interpret and communicate Mortenson policies Active listening skills and effective communication including an openness to diverse input and feedback Knowledge of Equal Employment Opportunity, inclusive behaviors, and Affirmative Action plans and their intended use A few benefits offered include: (for Non-Craft & Non-Union Craft working 25+ hours / week) Medical and prescription drug plans that includes no additional cost vision coverage Dental plan 401k retirement plan with a generous Mortenson match Paid time off, holidays, and other paid leaves Employer paid Life, AD&D, and disability insurance No-Cost mental health tool and concierge with extensive work-life resources Tuition reimbursement Adoption Assistance Gym Membership Discount Program The base pay range for this role is: $125,600 - $188,400 (The actual range is higher for the following office locations: Denver, CO and Chicago, IL - 5%, Seattle, WA, and Portland, OR - 10%, Washington, D.C. - 12.5%) Base pay is positioned within the range based on several factors including an individual's knowledge, skill, and experience with consideration given to internal equity. Please make note: Visa sponsorship is not offered for this position. Our postings are typically open a minimum of 5 days and an average of 44 days. ABOUT MORTENSON As a top builder, developer, and EPC (Engineering, Procurement, and Construction), our expertise spans markets like sports, renewable energy, data centers, healthcare, and more. We are builders at heart, working to ensure the built environment has a lasting positive impact. Let's Redefine Possible Equal Employment Opportunity Your uniqueness brings new and creative perspectives to the team. Mortenson is committed to providing equal opportunities of employment (EOE) to all individuals, regardless of your race, religion, gender, national origin, age, veteran status, disability, marital status or any other legally protected category. Other Items to Note Mortenson reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement. Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TN, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-AH1 #LI-remote

The Grants Team plays a vital role by managing and optimizing more than 1,500 grants to campus Hillels each year. The Grants Database Administrator is a technical and operational specialist responsible for the backend functionality and optimization of Hillel International's grants management system (Fluxx). This role serves as the internal expert, developer, and troubleshooter for the platform, ensuring seamless grant operations. The Administrator will be key in Fluxx form building, data hygiene, and technical troubleshooting to support the grant objectives of teams across the organization. This role will report to the Associate Vice President for Grantmaking and work in close partnership with the Strategic Grants Manager and Grant Associates. Additionally, this role will interact with teams across the organization in managing grant operations, including Finance, Tech Services, and Evaluation. This position is fully remote for eligible U.S.-based candidates. What You'll Do Fluxx System Administration & Development System Configuration and Development: Serve as the primary developer and administrator for our grants management system, Fluxx. In Fluxx, design, build, and maintain all grant-related components, including new grant applications, reports, custom components, workflows, grants available landing page, coding, and complex conditional logic. System Management: Manage bulk updates, data cleanup, and security protocols to ensure the integrity, accuracy, and accessibility of all grant data. Identify opportunities for process improvement, automation, and system enhancements that maximize efficiency and improve the user experience for both internal staff and external grant applicants. Data Organization: Develop and maintain custom dashboards, reporting tools, and analytics to support data-informed decision-making. Payment Processing: Partner with the Finance Team to process grant payments, including migrating data between Fluxx and NetSuite. Oversee the reconciliation of all grant-related financial data in Fluxx. Technical Troubleshooting & Support: Act as the first point of contact for technical issues related to the grants platform, providing proactive, expert-level troubleshooting and resolution for Hillel International staff and campus Hillel field professionals. Resource Development: Develop and document internal processes and training materials for staff on system best practices and new features. Integration Management: Partner with Tech Services to monitor and maintain technical integrations between Fluxx and other systems, such as Salesforce and Jitterbit. Vendor Liaison: Serve as the primary liaison to Fluxx Support for system maintenance, bug fixes, upgrades, and large-scale improvements. What You've Accomplished 5+ years of experience as a System Administrator, Database Manager, or similar technical role. Specific experience in Grants Management Systems (GMS) and Fluxx required. What You'll Bring to the Job Strong analytical skills with a high level of attention to detail and a commitment to data accuracy and integrity. Demonstrated ability to troubleshoot, problem-solve, and communicate complex technical issues clearly and concisely to non-technical stakeholders. Familiarity with financial processes related to grant payment processing and reconciliation. Curiosity and a collaborative attitude. What You'll Receive Competitive salary commensurate with experience in the non-profit marketplace of $65,000-$80,000. A comprehensive benefits package, including health insurance, retirement plan, Life, AD&D, and Long Term Disability (LTD) insurance, Flexible Spending accounts, generous vacation/sick time, and parental leave. Great professional development, mentoring, and skill-building opportunities within a global organization. Flexible work hours and location. Please note that to be considered, you must be legally authorized to work in the United States. While we fully support remote work, we require employees to be based in the United States. A collaborative and supportive team environment dedicated to making a positive impact on the lives of Jewish students worldwide. #LI-REMOTE About Hillel International In 1923, Rabbi Benjamin Frankel started Hillel with humble means, a noble mission and a breathtaking vision: to convey Jewish civilization to a new generation. Today, Hillel International continues to enrich the lives of Jewish students and is the largest Jewish campus organization in the world at nearly 1,000 colleges and universities across North America and around the world. As Hillel evolves as an organization, the mission remains steadfast: to create lasting connections with every Jewish student that foster an enduring commitment to Jewish life, learning, and Israel and train them to become the next Jewish leaders. Hillel is an equal opportunity employer. We are committed to creating an accepting and inclusive environment for all.

At Automattic, we have the power to create opportunities for people in every corner of the earth. We offer flexible, challenging, and rewarding careers with true impact and scale. You could be on the outskirts of a jungle, living a nomadic life out of a van, in a major city or a small town that doesn't have a central business district-as long as you have an active Wi-Fi connection, you can be an Automattician. We're seeking experienced Technical Account Managers to join our Newspack team-individuals who combine strategic thinking with hands-on execution, thrive on complexity, and believe in the power of collaborative problem solving. This role requires someone who can think strategically and work independently while thriving in a highly collaborative team environment. You'll balance technical problem solving with relationship management, applying broad experience across multiple areas rather than deep expertise in just one. The Newspack platform and its applications are vast and continuously evolving-there's no way any one person can hold it all in their brain, which makes our team's collaborative approach essential to success. This is a blended role that combines migration project management with ongoing publisher support. You'll typically manage multiple concurrent migration projects while also contributing to our shared support responsibilities, helping publishers optimize their use of Newspack post-launch. This balance ensures that you stay connected to both the launch experience and the long-term publisher relationship, providing you with insight into the full publisher lifecycle. The role requires flexibility and strong organizational skills to shift context between project work and support work-between heads-down, independent tasks and collaborative team problem solving. If you thrive on variety and can maintain momentum across different types of work, you'll find this structure engaging and rewarding. As a Newspack Technical Account Manager, You Will: Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements. You'll proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes even when facing unexpected challenges. Your project management will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines. Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges. You'll troubleshoot technical and editor-facing issues as they arise, help publishers leverage and optimize Newspack's features, set realistic expectations that align with our scope of support, and proactively identify opportunities to drive customer success. Maintain a deep and current knowledge of the Newspack platform, WordPress functionality, and the news publishing landscape. You'll provide top-notch guidance to publishers, identify product improvement opportunities based on publisher needs, surface bugs and feature requests, and collaborate with engineering to resolve issues. Your closeness to publishers will make you a valuable voice in shaping the product's evolution. Work independently using existing resources to solve problems efficiently, while actively engaging with the team to share learnings, contribute to discussions, and drive continuous improvement. You'll participate in our highly collaborative team culture: sharing unique solutions, seeking input on complex challenges, and contributing to the collective knowledge that helps all of us serve publishers better. This balance between autonomy and collaboration is crucial to our work approach. Develop and refine project management, time management, and communication systems to work more effectively and efficiently. You'll document solutions, identify patterns across projects that could inform process improvements, and contribute insights from your work to enhance our workflows, product features, and publisher success strategies. In this role, success means: Meeting launch timelines while maintaining quality and managing scope effectively. Building strong publisher relationships that lead to successful long-term partnerships. Responding to publisher needs and providing timely, effective support. Thinking strategically about both individual projects and broader process improvements. Collaborating openly with the team, sharing knowledge, and continuously learning. Maintaining product expertise and contributing insights that improve Newspack for all publishers. About you: Solid working knowledge of WordPress core functionality, common plugins, and the WordPress ecosystem. (You don't need to be a developer, but you should be comfortable troubleshooting WordPress sites and understanding how things work under the hood.) Background in client services, account management, or technical support, where you've managed relationships and solved problems directly with customers. Demonstrated ability to manage complex projects with multiple stakeholders, competing priorities, and dependencies-proactively, not just reactively. Comfort with technical troubleshooting, investigating root causes, and finding creative solutions within constraints. Clear, professional written and verbal communication skills; ability to explain technical concepts to non-technical audiences and set appropriate expectations. Benefits Open vacation policy (no set number of days per year). We encourage all employees to take the time they need for vacation, to pursue their own interests, to stay healthy, and to spend time with friends and family. Home office setup and coworking allowances. Working from a coffee shop? You can use your coworking allowance for the requisite latte! We happily provide or reimburse the hardware and software you'll need, as well as books or conferences that promote continued learning. Company-sponsored life insurance. Open parental leave (includes maternity, paternity, and adoption). If you've been with Automattic for 12 months, your leave is fully paid. A spiffy set of wireless headphones at your seven-year anniversary. Paid two to three-month sabbaticals encouraged every five years. We cover all costs of company travel, so dust off that passport! Your team will get together one to three times per year in locations around the globe. Other benefits are country-specific and include health, vision, and dental insurance; matching retirement/pension contributions; childcare vouchers; income protection; travel insurance; and discount offers. Salary range: $73,000-$130,000 USD Please note that salary ranges are global, regardless of location, and we pay in local currency. We're only considering candidates based in North America at this time. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. This isn't your typical work-from-home job-we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-DNI About Automattic Now in our 20th year, we're the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place. We're a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we're united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly-regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here's what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups. If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. To learn about how we handle your data, please review our Privacy Policy. You can track your application status and more at MyGreenhouse. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Automattic participates in the E-Verify program in certain locations, as required by law.

At Contec, we strive to be the best at bringing creative technology and people based solutions to the world's broadband service providers and electronics OEM's. We enable our customers to extend service life and maximize financial returns from their investments in customer premise equipment and electronics hardware while maintaining or improving their customer experience. Operating from out network of service centers we provide our customers with solutions that leverage our proprietary testing and repair technology to accurately and efficiently manage returned devices. For more complex repairs we leverage our low-cost repair locations so we can maintain the perfect balance of speed and cost that is right for each customer. Our custom kitting resources also allow us to effectively fulfill direct to customer and bulk product orders to ensure a positive end-customer experience. Training Hours: 11am-8pm EST (10am-7pm CST), Monday - Friday Work Hours: 2pm-11pm EST (1pm-10pm CST), Friday - Tuesday w/Wednesday and Thursday Off As a Virtual Repair Representative, you will be responsible for answering inbound calls from customers experiencing issues and will be expected to troubleshoot all Xfinity products to repair and restore the customers' services. You will need to follow established troubleshooting steps through the use of troubleshooting tools (ITGs) and will be expected to follow the ITG and trust the resolution the tool provides. Aside from providing a positive customer experience, sales will be key and one of your critical job responsibilities. You will be expected to discover customer needs and sell the value and benefits of Xfinity products with every customer interaction. Meeting your sales goals will be a large part of how your overall performance is measured in this role. Most of the calls in this role will be related to Repair and technical troubleshooting. Periodically you will be expected to assist by handling overflow calls from other queues during high call volume periods. Job Description Core Responsibilities: Responsible for providing end-to-end support for our customers and communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both verbal and written means to maximize the customer experience, with demonstrated ability to articulate relevant information. Follows established troubleshooting procedures, including use of appropriate resources and desktop tools. Effectively works to build a consultative relationship with the customer to create understanding, set clear expectations by providing accurate information and resolve all issues. Takes a consultative approach to finding custom solutions to customers' needs. Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving. Illustrates competencies of a technology enthusiast. Multitasks between multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interaction. Improves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and services. Based on the customers wants and needs, acts as a product consultant, articulating appropriate product solutions, features and benefits. Corrects discrepancies on customers' accounts and researches service disruptions as necessary. Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Demonstrates awareness of company policies and procedures while applying sound judgment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Educates and promotes self-service options. Must be able to work in a fast-paced, structured, dynamic and high transaction environment, with the ability to maintain composure in stressful situations. Demonstrates ability to achieve established goals and performance metrics and attends trainings as required. Works independently and seeks Supervisor support when necessary. Interacts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Qualifications U.S. Eligibility Requirements: Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Additional Information All your information will be kept confidential according to EEO guidelines.

HJ Staffing is seeking a high-level Business Systems Analyst with a strong background in Point-of-Sale (POS) and Unix environments. In this role, you will do more than just document requirements; you will harness technology to improve the health and well-being of a community's most vulnerable members. If you thrive on finding innovative solutions to healthcare's biggest challenges and want to connect your passion with a purpose, we want to hear from you. The Opportunity As a Business Systems Analyst, you will interface directly with customers to develop requirements for complex projects. You will bridge the gap between business needs and technical execution, conducting research to resolve POS claims processing issues and preparing detailed system design specifications. What You Will Do Requirements Engineering: Work closely with customers to elicit business requirements and coordinate with systems analysts to develop technical solutions for complex problems. Project Lifecycle Management: Create, review, analyze, and estimate project requests. You will represent the client's testing needs and validate results before presentation. Strategic Oversight: Understand the connections between multiple State initiatives and their cross-impact within the NJMMIS ecosystem. Operational Support: Field direct questions from Operations Staff regarding business, technical, and operational rules. Technical Troubleshooting: Support real-time multi-tier systems by reading program code and providing technical changes, requirements, and estimates. What You Will Bring Unix Proficiency: Basic understanding of Unix environments (navigating directories, viewing/editing files). Technical Toolkit: Familiarity with Visual Studio, SQL, and/or Oracle Databases. You should be able to write simple SQL select queries. Code Literacy: Ability to read and understand applications in C, COBOL, JavaScript, HTML, and .NET. Domain Knowledge: Familiarity with NCPDP transactions and X12 270/271 transaction sets is a significant plus (otherwise, a willingness to learn is required). Communication: Excellent written and verbal communication skills with a sharp attention to detail. Adaptability: Proven ability to manage multiple projects simultaneously and adapt to changing priorities. You Will Be Successful If: You possess strong interpersonal skills to interact with customers and diverse team members. You have a "problem-solver" mindset and thrive in analytical environments. You are comfortable presenting technical information to management and clients. You enjoy working in a collaborative team environment but can manage your individual workload effectively. Additional Information Work Location: 100% Remote. Eligibility: Candidates must be US Citizens or Green Card holders, as the goal for this position is conversion to full-time employment.

🚀 About the Role As a Manager, Partnerships & Strategy at Ad-Shield, you'll be the strategic partner guiding clients from onboarding through ongoing optimization. You'll serve as the critical bridge between clients and our product team, translating business requirements into actionable solutions. Your focus is driving measurable results and ensuring long-term client success through strategic guidance and technical problem-solving. You'll need to understand both client objectives and our ad security platform's capabilities. Success means building deep client relationships, identifying growth opportunities, and proactively solving challenges. Your clients will view you as an extension of their team, while our product team relies on you as the voice of the customer. Requirements ⚡What you will do Own Client Onboarding : Lead the complete onboarding journey for new clients and partners from kickoff to go-live. You'll create and manage detailed project plans, coordinate cross-functional resources, track milestones, and proactively identify and resolve potential blockers. Your goal is to ensure every client experiences a smooth, efficient launch that sets the foundation for long-term success. Understanding Client Needs : Serve as the primary operational contact and trusted advisor for your client portfolio. You'll invest time in deeply understanding each client's unique business objectives, technical infrastructure, and operational workflows. This insight allows you to deliver highly tailored support, anticipate challenges before they arise, and provide strategic recommendations that align our solutions with their goals. Drive Performance & Optimization : Continuously monitor client performance metrics and campaign data to uncover optimization opportunities. You'll proactively analyze trends, identify areas for improvement, and lead strategic initiatives that help clients maximize ROI and achieve measurable results. Your data-driven recommendations will be crucial in demonstrating ongoing value and strengthening client relationships. Basic Technical Troubleshooting : Conduct first-line technical diagnostics when issues arise, including reviewing system configurations, logs, and integration setups. You'll navigate our codebase to investigate problems at a foundational level, gather relevant technical details, and effectively communicate findings to our engineering team. This technical fluency enables you to bridge the gap between client needs and development solutions efficiently. 🧩 Qualifications Exceptional Communication : Crystal-clear written and verbal communication skills in English, with the ability to articulate complex ideas to both technical and non-technical audiences. Professional fluency in Korean is highly preferred to enable seamless collaboration with our development team and provide comprehensive support across our client base. Technical Aptitude : Strong ability to grasp technical concepts quickly and translate them into practical solutions. You don't need to be an engineer, but you should be comfortable navigating technical discussions, understanding system architectures, and learning new tools. Your problem-solving mindset enables you to diagnose issues methodically and ask the right questions to get to the root cause. Business Acumen : Deep understanding of business operations, client success metrics, and commercial dynamics. You're driven to become an expert on both our product capabilities and our clients' industries, allowing you to identify opportunities for growth and provide strategic value beyond day-to-day support. Meticulous Organization : Exceptional attention to detail and the ability to manage multiple clients, projects, and priorities simultaneously without dropping the ball. You thrive in environments that require careful coordination, proactive planning, and systematic follow-through to ensure nothing falls through the cracks. Relevant Experience : Prior experience in client-facing roles such as account management, customer success, solutions consulting, or positions requiring regular communication with external partners. Experience in AdTech, SaaS, or technical product environments is a strong plus. Benefits Private Health Insurance Paid Time Off Work From Home

This position is responsible for the secure and highly available operations environment supporting the students, staff, and faculty. This role will also direct the effort to install, maintain, administer, upgrade, and continuously improve the institution's operating environment to ensure ongoing reliability, performance, and security. The position will also help plan, design, and support IT infrastructure projects for the IT office as well as other business units. Essential Position Duties and Responsibilities: Maintains, monitors, and supports the infrastructure environment and facilities. Coordinates and works on multiple cross-functional projects with potential of multiple concurrent users ensuring control, integrity, and accessibility. Manage institution VMware cluster by performing routine maintenance, maintaining data retention practices, and supporting DR solutions. Manage and maintain campus Active Directory environment, email, file and print, user creations and rights, GPO's, etc. Share responsibility for core network infrastructure such as DNS , DHCP , and firewalls both hardware and virtual. Maintain all campus servers and networking hardware under your control with appropriate OS and software patches and updates. Ensure documentation for systems is up to date, and all system changes are made using departmental change control procedures. Reports, recommends, and ensures infrastructure systems are secure. Will be required to analyze audit trails to detect violations, adherence, compliance, and security investigations. Assist in troubleshooting and maintaining network, server, and end user equipment. Monitors systems operating capacity in terms of disk space storage, and CPU utilization. May validate voice network configurations. Provides support for infrastructure connectivity or related network/communication issues. Administers SANs related to hardware, software, capacity management, backups, archival, DR, provisioning, installation, troubleshooting, design, and monitoring. Other duties as assigned by the Director of Infrastructure and Security. Physical Demands Office environment with some lifting and hauling of equipment up to 60 lbs. Typical work week: 8AM - 5PM, however, some weekend and evening work hours required Hybrid work from home negotiable Cellphone availability during normal and after work hours required Valid driver's license and ability to drive to remote campus locations and attend training as assigned Required Qualifications Education: BS/MS in technical field, preferably in computer science, engineering or related. Associates degree combined with certifications may be substituted Experience: Requires three (3) to five (5) years of relevant experience deploying and/or administering infrastructure solutions Knowledge and experience in Windows Server and Linux (System Administrator level) Knowledge and hands-on experience in network security products and technologies (i.e. Firewalls) Experience with virtualization and containerization (i.e. VMware, Docker) Knowledge and experience with scripting (Bash, Python) Skills: Should be technically adept, capable of learning, maintaining and providing basic troubleshooting for various types of network infrastructure and security technologies Strong technical troubleshooting abilities and experience with systems, storage, and networking Customer facing skills, excellent interpersonal and verbal communication and the ability to generate strong and lasting relationships with our customers Ability and willingness to travel occasionally to our off-campus sites Self-learning capabilities Willingness, discipline and self-motivation to work productively and efficiently Must have organizational skills and be able to make sound decisions independently Must possess excellent interpersonal, communications and collaborative skills and have experience working in a service capacity with direct customer interaction Must be able to build team support as well as have the ability to work cooperatively with all levels of the university community

For 35+ years we've been providing innovative ticketing software solutions to some pretty cool industries including amusement parks, museums, attractions, zoos, and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents. Now, we are looking to add an experienced, customer-focused tech resource to our technical support team. The Application Support Analyst ensures the delivery of world-class, 2nd line, customer technical support for customers of Gateway Ticketing Systems. This role acts as a second line of support by aiding customers via telephone, email, and Gateway's Customer Portal. Utilizing technical support best practices and other resources, this role efficiently identifies issues, finds resolutions, and documents solutions while communicating to the customer. This position is hybrid if local to the Gilbertsville office, or remote within the US. Experience: Minimum 3 years of experience in customer service. Minimum 2 years of experience in technical support, help desk, or related field working directly with customers. Experience learning and supporting complex software products preferred. Core Competencies: Intermediate technical troubleshooting skill, including a growing ability to isolate, identify, and resolve problems with Gateway software as it interacts with hardware, the customer's network, SQL databases, and third-party systems. Excellent interpersonal and communication skills, including exhibiting professionalism, responsiveness and diplomacy when working with customers. Proven experience with coordination of multiple tasks simultaneously, meeting deadlines and working productively and efficiently under pressure. A demonstrated proficiency of Microsoft Office programs (Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint). Travel up to 10% of the calendar year, which may include weekends and holidays. Job Description Triage technical support requests through various customer communication methods with expertise, patience, empathy, and urgency. Resolve technical support requests in a timely manner with consistent communication to the customer. Provide accurate and efficient management of reported issues, including clear documentation of all activity for each incident via the software defect system(s). Maintain proficiency in Galaxy modules covered in the System Administrator Certification Program. Provide on-call and backup support as required. Establish and maintain relationships with customer base. Collaborate with other departments to resolve customer issues and ensure high levels of customer satisfaction. Perform configuration work at customers' sites or attend support-related meetings with customers as required. General Duties: Complete all tasks and handle all situations in accordance with Gateway's Core Values. Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, or participating in professional organizations. Communicate in a clear, concise, and timely manner, including voicemail and email. Always promote and uphold the values, mission, and vision of the company. Read, understand, and comply with the Employee Handbook. Promote and adhere to all defined policies, processes, and procedures. Perform other tasks as required by management. Physical Demands: Ability to hear, see and speak adequately (with or without accommodations) to perform the essential functions of the job. Ability to perform repetitive movement actions including walking, standing, and sitting for long periods of time to adequately perform the essential functions of the job. Ability to work in inside environmental conditions. Diversity and EEO statement: As an organization, we strive to maintain an environment and culture where all voices and perspectives are valued, where all team members are seen and heard, where opportunities are available to all who seek them, and where all employees feel they are able to bring their authentic selves to work each day. Diversity, equity and inclusion are an organizational priority, and we are committed to further building and strengthening these programs each year. Gateway Ticketing Systems is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, biological sex, gender identity, gender expression, sexual orientation, national or ethnic origin, genetic information, disability, age, veteran status, family or marital status, or any other applicable legally protected characteristics. No agencies, please. We are not sponsoring visas at this time.