Customer Service Advisor-Start Hearing
Starkey Laboratories, Inc. job in Eden Prairie, MN
Serve as the primary contact for patients, educating them on hearing aid benefits, scheduling appointments, and ensuring satisfaction throughout their care journey. This role requires strong communication, empathy, and sales skills to convert inquiries into appointments. You'll work closely with hearing care providers to refer qualified patients and support ongoing relationships. Responsibilities include handling calls, emails, and chats, and understanding basic insurance coverage and eligibility processes.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation:
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Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
JOB SUMMARY DESCRIPTION
This position requires excellent communication and people skills to represent Starkey Hearing Technologies' products and services. Maintain a high level of care to educate patients on the products and benefits offered along with booking appointments by finding the best hearing care providers to use. Follow up with patients to ensure they are satisfied with their hearing aid purchase as well as after care services. A primary objective will be to provide patient information, schedule appointments at participating hearing professional's offices and be the single source contact for the patient. In addition, building relationships with our preferred hearing healthcare providers by referring qualified patients to their office is a must to drive sales success and patient satisfaction.
As a patient concierge with a strong sales background who can quickly identify areas of opportunity and convert calls into leads and appointments. Attention to detail along with empathetic communication skills are a must. This role will include heavy use of phone (inbound and outbound), email and live chat in office or remote. You will interact with patients and providers to deliver clear and concise information related to general inquiries regarding benefits and providers who can fit patients with hearing aids. Additionally, required to understand basic insurance coverage, eligibility, and details of submission processes to access the hearing benefit.
Respond promptly and thoroughly to patient inquiries via telephone, email, and live chat
* Handle all calls with care in a professional-friendly manner.
* Act as first point of contact for patient inquiries on how and where to obtain professional hearing services
Follow-up and drive a communication plan with patients who have responded to various types of advertising, with the goal of setting qualified in-office hearing appointments and guiding patients to purchase hearing aids.
* Approach patients from a sales and support perspective by following script assigned to
program/campaign
* Follow up before and after hearing test appointment and hearing aid fitting to ensure patient
satisfaction as well as aftercare education
Communicate effectively with Start Hearing's Network Providers regarding technology recommendations.
* Provide efficient use of data systems to find and recommend local hearing professionals.
* Provide valuable "front line" feedback on patient concerns
* Be able to support hearing care professionals and staff on order entry, sales process and payment
process when necessary.
Successfully utilize current CRM and B2B2C support tools as a primary business unit driver
* Maintain appropriate knowledge of current Start Hearing and competitor hearing aids to be able to
answer comparative questions and lead technology discussions toward scheduling appointments with participating network providers.
* Understand brand, sales, provider network & patient structure to direct complex inquiries to
appropriate staff.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education (i.e., 4-year college degree, license, certification)
* High school diploma from an accredited institution; General education degree
* Experience (i.e., years of work experience related to the job)
* Experience in customer service activities and sales related functions
Knowledge / Technical Requirements
* Solid computer experience with Windows programs; experience with CRM systems a plus.
* Phone sales process and direct selling
* Good product knowledge preferred but not required
Competencies, Skills & Abilities
* Excellent customer service skills
* Great enthusiasm for helping patients and providers
* Must be an energetic "self-starter" with the ability to work both independently and within a team
* Demonstrate current knowledge of hearing aid and hearing loss information
* Strong verbal, written and interpersonal skills with the ability to multi-task.
* Attention to details and time management are a must
* Previous experience in customer service/support environment
* Must be flexible, proactive and possess perseverance
* Should be able to operate well under tight pressure
* Able to address multiple projects simultaneously
Salary:
The annual salary for this position is between $40,000-$45,000/ year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
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Senior Enterprise Data Management and Governance Analyst - Onsite
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is hiring a Senior Enterprise Data Management and Governance Analyst onsite at its global headquarters in Eden Prairie, MN. Do you have a passion for helping people connect the dots of how data is created, maintained, flows across systems, and impacts the business? Are you a proven change agent who can bring clarity and quality to data products and processes for a complex manufacturing business? The Senior Enterprise Data Management and Governance Analyst partners closely with the technology and application development teams to ensure business partners are receiving accurate, timely data that meets their needs. Assists in data quality, democratization and facilitates understanding and transparency across the organization about foundational data sets. Responsible for evaluating and onboarding new data sets, as well as enhancing and decommissioning existing data.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB SUMMARY
Senior Enterprise Data Management and Governance Analyst partners closely with the technology and application development teams to ensure business partners are receiving accurate, timely data that meets their needs. Assists in data quality, democratization and facilitates understanding and transparency across the organization about foundational data sets. Responsible for evaluating and onboarding new data sets, as well as enhancing and decommissioning existing data.
* Subject matter expert on data sets - understanding their creation or ingestion, data model, and any associated transformations
* In partnership with the broader Data leadership team, data engineering and core business users -- prioritize and lead data product development against priorities and required maintenance
* Champion data quality and engage across projects to bring downstream insights to app developers
* Identify and mitigate risk and ensure quality controls are in place throughout the data product lifecycle
* Performs ad-hoc queries and analysis to support business needs and data discovery
* Helps to drive Enterprise alignment of Reporting and Analytics Strategy, best practices in data analysis and collection and reporting.
* Documents data in a standard manner to ensure all teams can access the information they need
* Partner with end users on training and championing data literacy
* Partner with Data Engineers, Developers, and BI Analysts on writing stories, documenting bugs and testing data sets
* Establish strong and collaborative relationships with business partners to help identify and understand ways that they can better leverage data
* Work with technology to understand complexity of various solutions and participates in decision making to choose the right technology and data ingestion patterns to solve customer problems
* Identify opportunities to automate tasks, leverage technology and reduce failure points in the product
* Perform other duties/responsibilities as assigned
Minimum Education
Education
Undergraduate/first-level degree or graduate/second-level degree with an emphasis in finance, computer science, economics, accounting, math, or related quantitative field preferred
Experience
5+ years of experience in product management or data analysis for data intensive products
Knowledge / Technical Requirements
* Technical expertise regarding data mining, data analysis, segmentation, data visualization and reporting & analytics
* Experience and proficiency using SQL for data analysis
* Experience working with Agile product development processes
* Prior experience analyzing relational and non-relational data sets
* Previous experience presenting data to business stakeholders using data analytics tools, such Tableau, Power BI, Looker, QuickSight, Excel etc.
* Expertise driving Data Governance initiatives in topics such as Data Quality, Master Data Management MDM, and Data Lifecycle Management.
Competencies, Skills & Abilities
* Outstanding verbal and written communication skills
* Superb analytical skills and persistence in problem solving
* Demonstrated initiative, enthusiasm to learn, excel and be a part of a dynamic team
* Excellent organizational skills and attention to detail
WORK CONTEXT
Working Conditions
* Standard office conditions
Equipment Operation
* Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $88,550.00 to $120,750/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Project Manager II-Operations - Onsite
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is hiring a Project Manager II at it's global headquarters in Eden Prairie, MN. The Operations Excellence Project Manager will lead cross-functional initiatives that drive operational excellence, improve manufacturing efficiency, footprints, digitalization transformation and support strategic growth. This role will focus on executing high-impact projects across production, supply chain, quality, and engineering, ensuring alignment with business goals and timelines.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB RESPONSIBILITIES/RESULTS
* Lead and manage end-to-end operations and digitalization projects(Manufacturing Execution System), including new generation of test systems, process optimization, automation, and other high- impact initiatives.
* Collaborate with cross-functional teams (production, quality, supply chain, engineering) to define project scope, goals, deliverables, and success metrics.
* Develop and maintain detailed project plans, timelines, and resource allocations.
* Monitor project progress, identify risks, and implement mitigation strategies.
* Facilitate regular project meetings, status updates, and executive reporting.
* Ensure compliance with safety, quality, and regulatory standards throughout project execution.
* Stay current with changes in accounting regulations and best practices, ensuring the company remains compliant and adopts efficient methods.
* Other duties as assigned.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education
* Bachelor's Degree in Engineering, Operations Management or related field
* Master's preferred
* Experience
* 5 years project management experience within a manufacturing or operations environment.
* Multi-location project management experience required, global preferred.
Knowledge / Technical Requirements
* Strong understanding of manufacturing systems, processes, and metrics (e.g., Test system, MES, OEE, takt time, yield).
* Proficiency in project management tools (e.g., MS Project, SharePoint, Excel, Power BI).
* PMP, Lean Six Sigma, or similar certification preferred.
Competencies, Skills & Abilities
* Excellent communication, leadership, and stakeholder management skills.
* Experience working in a matrixed organization with both R&D and Operations teams.
* Familiarity with ERP/MES systems and digital manufacturing tools.
* Ability to manage multiple projects simultaneously in a fast-paced environment.
* Strong analytical and problem-solving skills.
* Can-do attitude and enthusiasm to drive for excellence
WORK CONTEXT
Working Conditions
* Standard office conditions
Equipment Operation
* Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $88,550 to $120,750 year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Kitchen Assistant
Starkey Laboratories, Inc. job in Eden Prairie, MN
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation:
*******************************************
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
We are seeking a Kitchen Assistant - Pantry to join our team. Based at the Eden Prairie, MN Global Headquarters, the Kitchen Assistant is responsible for preparing and serving other various food items. This position also assists in catering corporate meeting events.
Responsibilities
* Prepare food items for cafeteria.
* Prepare all bakery treats for breakfast
* Prepare salad and sandwiches
* Set up salad bar including preparing all necessary items for salads
* Set up and prepare specialty projects such as salads, popovers, bars, etc.
* Set up vending needs
* Assist with catered corporate meeting events.
* Set up all special party food for breaks and box lunches
* Prepare food items for catered events.
* Assist with special projects.
* Assist with other areas of the cafeteria.
* Cashier when needed.
* Assist in all kitchen areas when needed.
Job Requirements
High school degree or equivalent required.
Experience
1+ years of kitchen/pantry experience required
Competencies, Skills & Abilities
* Ability to multi-task required.
* Good organizational skills required.
* Good people skills required.
Working Conditions
* Sit approximately 20% of day and move about approximately 80% of day
* Regular attendance and responsiveness to reasonable job-related directives given by the supervisor
* Ability to lift up to 30 lbs. required.
Equipment Operation
* Various kitchen equipment
The hourly rate for this position is between $16.69 - $20.67/ hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
The following benefits for this position, subject to applicable eligibility requirement include, medical, dental and vision insurance, 401(k) retirement plan with company match, company paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
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Business Development Representative (BDR)
Starkey Laboratories, Inc. job in Eden Prairie, MN
The Business Development Representative (BDR) is responsible for the generation of new customer business for Starkey's sales team. This position communicates primarily with prospective and low volume Starkey customers. Initiate customer relationships by using a consultative sales approach to identify needs which can be filled with Starkey products. Adhere to company policies, procedures, and values to accomplish Starkey's mission of serving our customers better than anyone else.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation:
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JOB SUMMARY DESCRIPTION
A Business Development Representative (BDR) is responsible for the generation of new customer business for Starkey's sales team. This position communicates primarily with prospective and low volume Starkey customers. The objective of the BDR is to initiate customer relationships by using a consultative sales approach to identify needs which can be filled with Starkey products. All BDR's will be expected to adhere to company policies, procedures, and values to accomplish Starkey's mission of serving our customers better than anyone else. Successful candidate will sit out of our Eden Prairie, MN location M-F 8am-5pm with occasional Saturdays.
JOB RESPONSIBILITIES
* Identify new sales opportunities to drive revenue.
* Responsible for making a minimum of 50 prospective phone calls a day in an established territory.
* Qualify and establish sales pipeline through identifying at least 10 non-buying accounts opportunities a month.
* Activate 6 new buying accounts per month to hand over to the appropriate sales teams.
* Consistently log all sales activities into Salesforce with a targeted objective of 20 logged sales discovery conversations a day.
* Establish strong cross functional partnerships with every Inside and Field Sales Executive in the territory.
* Sell corporate sponsored promotions as an account onboarding strategy.
* Execute on Business Development Strategy
* Grow new revenue, and units, through qualified strategic opportunities.
* Responsible for hitting sales targets and key performance indicators on a daily, monthly, quarterly, and annual basis.
* Effectively manage inbound leads from appropriate Salesforce marketing campaigns.
* Collaborate with the sales team to schedule prospect calls, meetings, and demos.
* Follow up on virtual meetings such as webinars, and conferences.
* Cultivate and grow customer relationships.
* Understand and qualify all potential customers to understand needs and offers.
* Grow and maintain existing customer relationships by assessing customer needs and providing recommendations on improvements where needed.
* Use cross functional partners to include marketing, and operations to provide customers with full support and resources.
* Play an active role in professional and sales development.
* Attend Core and Advanced Sales Training.
* Continue to develop and fine tune the consultative sales approach with a foundation of SPIN sales.
* Proactively acquire new knowledge and skills through company training and resources.
* Proactively keep abreast of our industry and technology landscape to ensure that they are a trusted resource for prospects.
* Other duties/responsibilities as assigned.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education (i.e., 4-year college degree, license, certification)
* 4-year college degree required or equivalent work experience
* Experience (i.e., years of work experience related to the job)
* 1-3 years of sales/business development experience
* Hearing Industry experience preferred.
* Business management and organizational skills
Knowledge
* Ability to comprehend technical product knowledge.
* Strong computer foundation with ability to multi-task between numerous applications
Competencies, Skills & Abilities
* Proven ability to sell a product and close new business.
* Customer relationship Management Salesforce knowledge preferred.
* Proficient problem-solving, analytical abilities, communication, organization, and people skills required.
* Collaborative collaborator with high energy and positive attitude that can also work independently.
* Excellent written and verbal communication skills
* Independent with high level of motivation and persistence
Salary and Other Compensation:
The target pay rate for this position is between$22.95-$31.80 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: Starkey The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
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Buyer/Planner - Onsite
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is hiring a Buyer/Planning at its global headquarters in Eden Prairie, MN. If you are looking for a career move to a company culture that is defined by three main principles: Caring, Fearless and Dedicated, this could be the fit for you. The Buyer/Planner position is responsible for processing purchase orders for Direct materials and services while ensuring compliance with procurement policies and procedures. The primary focus is on verifying purchase requisitions for accuracy, maintaining effective communication with suppliers, and addressing procurement needs across various internal departments. Starkey offers 4 weeks of PTO and a full benefits package.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB RESPONSIBILITIES
Purchase Order Management
* Verify and validate purchase requisitions for completeness and compliance with company policies.
* Monitor and track the status of purchase orders to ensure timely delivery and resolve any discrepancies
* Process and manage purchase orders for indirect materials and services, ensuring timely and accurate order placement.
Supplier Communication and Relationship Management
* Communicate with suppliers to confirm order details, delivery schedules, and resolve any issues related to purchase orders.
* Establish and maintain strong relationships with suppliers based on mutual value principles, including openness and trust.
Procurement Analysis and Reporting
* Conduct spend analysis for a broad range of products or services in coordination with the specific category leader to identify supplier and savings opportunities.
* Collaborate with category leaders to conduct sourcing events based on priority and spend amounts
Cross-Functional Collaboration
* Collaborate with internal departments to address procurement needs and issues, ensuring alignment with overall business objectives.
* Coordinate part specification updates through cross-functional alignment and testing with quality assessments
Inventory and Materials Management
* Maintain accurate records of purchase orders and related documentation to support effective inventory management
* Anticipate critical events and identify resource requirements to support purchasing decisions based on independent and dependent variables
Continuous Improvement
* Participate in strategic buying initiatives and assist in the development of procurement strategies in collaboration with Planning and Sourcing.
* Conduct risk assessments related to supply chain disruptions and implement strategies to mitigate potential issues.
JOB REQUIREMENTS
* Education
4-year degree or equivalent required; business or supply chain emphasis preferred.
* Experience
3+ years of experience in material management or indirect purchasing desired; APICS/CPIM certification desirable.
Knowledge/Technical Requirements
* Familiarity with Oracle applications and a strong understanding of procurement processes is highly desirable.
* Proficiency in MS Excel, Word, and relevant procurement tools.
Competencies, Skills and Abilities
* Excellent problem-solving, decision-making, and analytical skills.
* Oracle Experience
* Strong communication skills, with an ability to convey details and requests professionally and accurately.
* Results-oriented mindset with a strong sense of ownership and commitment to achieving meaningful outcomes.
* Ability to thrive in a fast-paced environment
WORK CONTEXT
Working Conditions
* Standard office conditions
Equipment Operation
* Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $64,680 to $88,200/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Sr Automation Engineer I - Onsite
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is adding a Sr. Automation Engineer - Onsite at its global headquarters in Eden Prairie, MN. If you have strong automation leadership collaborating with cross functional teams within manufacturing, this could be your next opportunity. As a Sr. Automation Engineer I in the medical device industry, you will serve as a subject-matter expert in the design, development, optimization, and deployment of advanced automation solutions that support the assembly and testing of regulated medical products. You will lead high-impact automation initiatives and ensure compliance with FDA and ISO 13485 standards.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB RESPONSIBILITIES
Design & Development:
* Develop and implement automated manufacturing solutions for small-scale medical components
* Collaborate with cross-functional teams and automation integrators to design tooling, fixtures, and robotic solutions
* Integrate sensors, vision systems, and PLC's into automation platforms
Process Optimization:
* Analyze existing manufacturing processes and identify high impact opportunities for automation and efficiency improvements
* Conduct time studies, root cause analysis, and continuous improvement initiatives
* Support lean manufacturing and Six Sigma efforts
Validation & Compliance:
* Ensure all automation systems comply with FDA, ISO 13485, and other relevant medical device regulations
* Author, review, and execute IQ/OQ/PQ protocols for automated equipment
* Maintain comprehensive documentation for traceability and audit readiness
Project Management:
* Lead automation projects from concept through deployment ensuring alignment with business goals
* Manage timelines, budgets, and vendor relationships
* Provide training and support to production and maintenance teams
* Drive process improvement ideas and actively participate in continuous improvement projects
* Actively pursue cost savings initiatives
* Mentor Jr Engineers and support knowledge transfer across the organization
* Perform other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education and Experience Requirements
* Education
* Bachelor's degree in electrical, mechanical, automation or controls engineering
* Experience
* 7+ years of automation engineering experience preferably in medical device or precision manufacturing
Knowledge / Technical Requirements
* Knowledge of PLC programming (e.g., Allen-Bradley, Siemens), HMI development, and industrial robotics
* Knowledge of technical design required
* Knowledge of geometrical tolerance required
* Strong understanding of GMP, FDA, and ISO standards
Competencies, Skills & Abilities
* Planning and Execution
* Strong skills in project scoping, scheduling, budgeting and resource allocation
* Familiarity with project management tools (ex. MS Project or Smartsheet)
* Cross-Functional Collaboration
* Ability to work with R&D, Quality, Manufacturing, and external vendors
* Skilled in leading design reviews and technical discussions
* Excellent problem solving, communication, and project management skills
* Experience with CAD software (SolidWorks, AutoCAD, CREO) and machine vision systems to support project concepts
WORK CONTEXT
Working Conditions
* Standard office conditions
* Some travel required
Equipment Operation
* Standard office equipment
* Test Equipment, CREO, MS Office, machine shop tools and measuring equipment, 3D Printers, Laser-marking equipment
Salary and Other Compensation:
The target rate for this position is between $93,940 to $150,060 year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical, dental, and vision insurance, 401(k) retirement plan with company match, company-paid life insurance, short-term disability insurance, long term disability insurance, employee assistance program, hearing aid benefits, paid time off, paid sick time, and paid holidays.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Sr Calibration Technician I - Onsite
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is hiring a Sr. Calibration Technician I at its global headquarters in Eden Prairie, MN. If you have 5+ years of experience in medical device, with calibration, excellent organization skills and want to be a part of a company that improves peoples lives with better hearing, this may be the position for you. In this role you will be responsible for calibration and troubleshooting of medical device test equipment. Service and calibrate equipment sent in for service or on site as needed. Updating and maintaining calibration retention programs to track and maintain calibration records in compliance with FDA regulations and ISO 13485. Hours: 7am - 3:30pm Monday - Friday with some flexibility. Excellent benefits, 401k package, and 4 weeks of PT0. Apply today!
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB RESPONSIBILITIES/RESULTS
* Calibration & Maintenance: Conduct routine calibration, inspection, testing, and maintenance of various instruments and equipment (e.g., mechanical, electrical, pneumatic) to ensure they meet accuracy and precision requirements.
* Regulatory Compliance: Ensure all calibration activities comply with relevant regulations, such as FDA (21 CFR Part 820) and industry standards like ISO 13485, which are critical for medical devices.
* Record Keeping: Maintain accurate, detailed records of all calibration activities, including data, equipment history, and maintenance logs, for auditing and compliance purposes.
* Troubleshooting & Repair: Identify, troubleshoot, and resolve malfunctions in measurement equipment, performing necessary adjustments or repairs to restore functionality and accuracy.
* Equipment & Standards Management: Manage and maintain calibration standards and reference equipment, ensuring they are up-to-date and performing within acceptable tolerances.
* Coordination & Communication: Coordinate with internal departments (e.g., manufacturing, quality) and potentially external vendors to schedule calibration activities and minimize equipment downtime.
* Procedure Development: Assist in developing and updating calibration procedures and work instructions to improve efficiency and maintain consistency.
* Safety & Quality: Implement and follow safe work practices in the lab and production areas, and support company initiatives related to Quality Management Systems (QMS).
* Perform other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education
* High-school degree required.
* At least 2 years of electronic college or trade school or equivalent experience required.
* Experience
* 5+ years of experience in a related technical position with troubleshooting down to the component level preferred.
* Prior knowledge on calibration procedures and processes a must.
Knowledge
* Knowledge and understanding of detailed electromechanical specifications, instructions, symbols, drawings and be able to identify components.
Competencies
* Basic math skills required
* Excellent organization skills
* Basic computer, networking experience required
* Good manual dexterity required.
* Good hand-eye coordination.
* Ability to read, write and understanding English is required.
* Ability to read schematics required.
* Excellent communication skills required.
* Good attention to detail required.
* Good troubleshooting skills required.
* Ability to lift up to 50 lbs. (occasionally) required.
WORK CONTEXT
Working Conditions
* Standard office conditions
Equipment Operation
* Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $26.65/hr. to $36.35/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Human Resources Business Partner
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is hiring for a Human Resources Business Partner (HRBP) to join our team at our Eden Prairie, MN Headquarters. The Human Resources Business Partner serves as a strategic advisor, consultant, and coach to leaders across the organization. This role aligns people strategies with business priorities, enhances organizational effectiveness, and fosters a positive employee experience. The HRBP provides expertise in workforce planning, talent development, culture, change management, and employee relations to drive business results.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation:
*******************************************
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
JOB RESPONSIBILITIES/RESULTS
Strategic Partnership & Consulting
* Partner with leaders to understand business goals and develop people strategies that enable performance, growth, and organizational health.
* Provide data-driven insights and recommendations on talent, engagement, and workforce trends.
* Act as a trusted advisor to leaders on organizational design, team dynamics, and leadership practices.
Employee Experience & Engagement
* Champion a positive, inclusive, and high-performance work environment.
* Partner with leaders to monitor engagement, retention, and morale; develop action plans to strengthen the employee experience.
* Ensure HR commitments are met, including timely communication, service delivery, and follow-through.
Talent Management & Development
* Lead or support talent reviews, succession planning, and workforce planning activities.
* Partner with leaders to identify capability gaps and facilitate development plans, coaching, or training solutions.
* Support leadership development through coaching, feedback, and resource recommendations.
Change Management & Organizational Effectiveness
* Support organizational changes, restructures, or new initiatives with clear change management strategies.
* Help teams adopt new ways of working and ensure alignment with business priorities.
* Facilitate conversations on team effectiveness, role clarity, and decision-making.
Employee Relations
* Handle complex employee relations matters with fairness, confidentiality, and sound judgment.
* Guide leaders through performance management, conflict resolution, and corrective action processes.
* Promote equitable and consistent application of policies and practices.
Talent Acquisition & Workforce Planning
* Collaborate with Talent Acquisition to ensure hiring strategies support current and future business needs.
* Maintain a strong understanding of staffing trends, skills gaps, and market dynamics.
HR Operations & Compliance
* Ensure adherence to company policies, employment laws, and regulatory requirements.
* Partner with Centers of Excellence (Total Rewards, Learning, Recruiting) to deliver seamless HR solutions.
* Use HR systems and analytics to maintain data accuracy and measure impact.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education
* Bachelor's degree in Human Resources, business or related field or equivalent experience
* Experience
* 5-7 years of HR experience required
* Experience working at all levels of the company
Knowledge / Technical Requirements
* Strong understanding of employment law and compliance; knowledge of OFCCP, AA, Wage and Hour, FLSA, Non-Compete/Non-Solicit, NDA's and other relevant topics related to recruitment
Competencies, Skills & Abilities
* Strength with Organizational Design, Compensation and Employee Relations
* Must be able to manage and prioritize competing demands; accept criticism and constructive feedback, while being extremely adaptable and flexible
* Exceptional communication and presentation skills, interpersonal, and written
* Confidential Information:
* This position has access to personnel files, performance management information, salary information and termination information
* Required Communication:
* External: Communicates with outside agencies, vendors, and government agencies
* Internal: Communicates regularly with managers and employees at all levels of the company
Salary and Other Compensation:
The annual salary for this position is between $75,460 - $92,610 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
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Customer Service Audiologist
Starkey Laboratories, Inc. job in Eden Prairie, MN
We are seeking a friendly, dedicated Customer Service Audiologist who will be responsible for handling calls from accounts and occasionally consumers for technical and non-technical issues, regarding hearing instruments and related products & services. This fast-paced position will support computer software, hardware, and training to maximize the tools the Starkey company(s) have available. You will serve our customers through various platforms and be responsible for upholding the values and culture of the department through positivity and teamwork. We serve our customers with passion, purpose, and excellence! If this sounds like a good fit, please apply today!
The work schedule for this position looks like: Tuesday to Saturday, 9:00 AM-5:30 PM CST
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
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JOB SUMMARY DESCRIPTION
The Customer Service Audiologist is a key player whose responsibilities include handling challenging calls from accounts and occasionally from consumers for technical and non-technical issues, regarding hearing instruments and related products and services. This fast pace position is responsible for supporting computer software, hardware, and training to maximize the tools the Starkey company(s) have available. Responsible for consistently serving our customers through various platforms. They will be responsible for upholding the values and culture of the department through positivity and teamwork. As an active team member, they will act as a support system for internal and external customers. Expected to serve our customers with passion, purpose and excellence while adhering to company policies and procedures. Must model high quality service and focus on serving with passion, purpose, and excellence.
JOB RESPONSIBILITIES
* Perform consistently in measured core areas.
* Professionally and consistently follow corporate protocol to resolve calls based on your professional expertise
* Meet performance measures as defined in goals and career advancement program
* Meet scorecard measurements as defined in goals
* Proactively place outbound calls to customers
* Successfully complete cycle assessments
* Support manufacturing
* Place outbound calls, email, or instant messaging to resolve issues raised by internal departments
* Document calls
* Use corporate system to document outbound and inbound activity
* Support accounts with computer, software, and hardware needs.
* Use Audiology on demand and other online resources to research and resolve audiological and technical issues
* Handle Customer Service/Technical Support overflows Calls
* Professionally and consistently follow corporate protocol to resolve and triage overflow calls from customer service
* Test and evaluate software and equipment.
* Test new software and products prior to release
* Maintaining internal continuing education.
* Attend training, complete internal training, and assessments, maintain professional licenses
* Consistently maintain a positive attitude and be an active and supportive team member
* Treat others with respect while speaking in positive words
* Be receptive to constructive feedback and deploy the Customer Service Golden Rule.
* Customer Service Golden Rule: pass positives up, down, and around and pass negatives up. Share frustrations with someone that can make a difference or decision with the information.
* Provide support to your team, department, and internal customers emulating the 'team-first, self-second' mentality
* Develop relationships to address customer needs by involving the right people at the right time
* Engage in training and/or group email box support
* Actively participate in all Customer Relations initiatives
* Serve the customer better than anyone else. Serve with passion, purpose, and excellence to foster relationships and trust.
* Accurately identify customer requirements, expectations, and needs
* Meet the needs of customers and utilize soft skills to maximize call satisfaction
* Exceed customer's expectations on every call. Go the extra mile by following through on every promise
* Be accountable for complying with policies, procedures, and work requirements
* Adhere to the guidelines outlined in the Employee Guidelines document and Market Development Handbook
* Maintain a sense of urgency in monitoring the calls in queue
* Adhere to work and lunch schedules to demonstrate commitment to serving our customers and team
* Play an active role in developing professionally.
* Proactively acquire new knowledge and skills through OneSource or ProSite exploration, department shadowing, and independent research
* Efficiently utilize department approved knowledgebase resources and applications
* Attend and participate in department trainings
* Complete and Pass knowledge refresher course annually
* Develop mastery in specified competencies.
* Deliver Results - Take personal responsibility for delivering maximum results
* Focus on Customers - Focus on the customer by serving them better than anyone in the industry
* Communicate Clearly - Create clarity and understanding through clear communication
* Foster Teamwork and Trust - Maintain a committed servant attitude to foster teamwork and trust
* Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education (i.e. 4-year college degree, license, certification)
* Master's degree or AuD in Audiology required. Audiology license and dispensing permit required.
* Experience (i.e. years of work experience related to the job)
* Minimum 2-years' experience working in a dispensing environment.
* Minimum 2- year Clinical Audiology experience required.
* Minimum 1-year customer service experience preferred.
* Hearing aid dispensing background required.
Knowledge / Technical Requirements
* High degree of computer literacy
* Windows XP, MS Office, MS Outlook, PowerPoint
* Basic audiometric equipment: audiometer, real ear measurement system
Salary and Other Compensation:
The target pay range for this position is between $72,500.00-$80,000.00 per year. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS2
Sr Business Systems Analyst-Oracle
Starkey Laboratories, Inc. job in Eden Prairie, MN
Join Starkey as a Senior Business Systems Analyst - Oracle and play a key role in transforming how technology drives our business. You'll lead Oracle E-Business Suite initiatives across order management, manufacturing, and materials, designing scalable solutions that streamline operations and deliver real impact. If you're passionate about turning complex business needs into powerful Oracle solutions, this is your opportunity to make a difference.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
The Senior Business Systems Analyst - Oracle serves as a key functional and technical liaison between business stakeholders and IT, specializing in Oracle E-Business Suite (EBS) and related applications. This role is responsible for leading the analysis, design, implementation, enhancement, and ongoing support of Oracle business systems across order management, manufacturing, materials management, and related domains. The position drives cross-functional collaboration to optimize business processes, ensure system alignment with strategic goals, and deliver high-impact solutions with minimal supervision.
JOB RESPONSIBILITIES/RESULTS
Oracle Application Leadership
* Lead configuration, testing, deployment, and support of Oracle EBS modules in alignment with business goals and compliance requirements.
* Own the solution lifecycle for Oracle modules such as Order Management, BOM, WIP, Inventory, Purchasing, and others.
* Coordinate technical and functional activities across multiple Oracle modules to support business operations and continuous improvement.
Business Analysis & Requirements Management
* Analyze business processes and translate strategic and operational needs into functional and technical requirements.
* Facilitate requirements gathering sessions, process mapping, gap analysis, and system design workshops with key stakeholders.
* Prepare detailed documentation including use cases, data flow diagrams, functional specs, and configuration guides.
Cross-Functional Project Leadership
* Serve as lead analyst or workstream lead on cross-functional Oracle implementation or enhancement projects.
* Manage task execution, timelines, and deliverables, ensuring alignment with project objectives and stakeholder expectations.
* Drive Oracle module integrations, upgrades, and process standardization efforts across departments.
Production Support & Continuous Improvement
* Provide Tier 2/3 functional support for Oracle application issues; lead root cause analysis and resolution efforts.
* Identify system inefficiencies and recommend scalable solutions to improve reliability and performance.
* Conduct impact analysis of change requests and lead testing efforts (unit, integration, UAT).
Stakeholder Engagement & Communication
* Act as a strategic advisor to business units, fostering collaboration and ensuring Oracle system capabilities align with organizational priorities.
* Build relationships with internal stakeholders and third-party consultants or vendors.
* Present solutions, findings, and recommendations to senior leadership in a clear and professional manner.
Training & Knowledge Management
* Develop and deliver training to end-users and other analysts on Oracle functionality and best practices.
* Mentor junior analysts and share Oracle domain expertise across the team.
Additional Responsibilities
* Support data migration, reporting (e.g., Discoverer or BI Publisher), and PL/SQL query execution as needed.
* Maintain documentation and system knowledge base in compliance with audit and regulatory standards.
JOB REQUIREMENTS
Education
* Bachelor's degree in Business Administration, Supply Chain, Engineering, Computer Science, or a related field required.
* Equivalent professional experience may be considered.
Experience
* Minimum 5-7 years of experience as a Business Systems Analyst with deep Oracle E-Business Suite functional knowledge.
* At least 3-5 years of direct, hands-on experience with three or more of the following Oracle modules:
* Order Management, Configurator, Bills of Material, Work in Process, Depot Repair, Install Base, Service Contracts, Inventory, Purchasing, Engineering, MRP, Quality, Advanced Supply Chain Planning (ASCP), or CRM.
* Experience in leading projects, managing business process change, and user adoption strongly preferred.
Knowledge / Technical Requirements
* Strong understanding of Oracle EBS data structures, workflows, and business processes.
* Familiarity with PL/SQL and ability to perform basic queries and troubleshooting.
* Proficient in Oracle reporting tools (e.g., Oracle Discoverer, BI Publisher, OTBI) and relational databases.
* Proficient with Microsoft Office Suite, including Excel, Visio, and Project.
* Experience working in a discrete or custom manufacturing environment highly desirable.
* Working knowledge of integration tools and techniques is a plus.
Competencies, Skills & Abilities
* Strong leadership and influencing skills across departments and levels.
* Excellent analytical and troubleshooting skills with the ability to work independently on complex issues.
* Strong project management capabilities; able to drive tasks from concept to execution.
* Ability to balance multiple priorities in a fast-paced environment.
* Excellent verbal and written communication skills, including the ability to simplify complex concepts for non-technical audiences.
* High attention to detail and commitment to delivering quality, scalable solutions.
* Collaborative mindset and ability to work cross-functionally with both technical and non-technical teams.
Salary and Other Compensation:
The target pay rate for this position is between $103,180 - $140,700 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401 (k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid time off, 8 days/hours of paid sick and safe time, and 6 paid holidays annually.
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Sr Mechanical Engineer I - RD
Starkey Laboratories, Inc. job in Eden Prairie, MN
Do you have experience working with complex plastic parts in a product development design arena? The Sr. Mechanical Engineer role is a critical leadership position focused on driving the design and development of innovative, high-performance hearing aids and related devices. Working with minimal supervision, this engineer will lead cross-functional teams in creating industry-leading product designs that meet stringent performance, quality, manufacturability, and cost requirements. The ideal candidate will combine strong technical acumen, creativity, and excellent communication skills to deliver robust mechanical solutions aligned with user needs and Starkey's high standards. This position not only involves technical execution and project leadership but also emphasizes mentoring others and contributing to continuous improvement efforts across the organization.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.
Here's a video about the people behind Starkey's groundbreaking innovation: *******************************************
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
Under minimal supervision, this position is responsible for leading the design of new products and ensuring that they meet performance, quality, manufacturing, and cost requirements for standard and/or custom products. Must possess the communication ability, technical expertise, creativity, and internal drive to lead the creation of designs that are recognized as best- in-class in the hearing aid industry. Must be able to work well in a team environment and have a passion for continuous improvement.
JOB RESPONSIBILITIES/RESULTS
* Generate system and component performance requirements.
* Lead the project team to document specific performance targets using historical data and high-level user requirements as a guide.
* Design new and innovative standard and custom hearing aids and other auxiliary devices which meet product requirements.
* Integrate new technologies into product designs.
* Propose design options that are manufacturable and harmonious with Industrial Design.
* Specify materials and finishes that are appropriate to meet all design requirements.
* Interface with internal and external suppliers to develop and implement new processes and technologies.
* Work with a cross-functional team to ensure that all manufacturing and performance requirements are met.
* Analyze component and assembly costs to ensure the designs meet product requirements.
* Ensure design verification and validation testing is completed and ensure that all criteria are met.
* Specify and perform design verification testing to ensure the designs meet product requirements.
* Support the design validation testing for all new parts and assemblies.
* Aid prototype and production debugging efforts to ensure that design intent is met, and parts are acceptable for form, fit and function.
* Ensure product quality by evaluating and dispositioning First Article Inspection data.
* Develop the technical project plan and manage work efforts to ensure project schedules are met and areas of high risk are identified and mitigated with appropriate risk mitigation plans.
* Lead design reviews.
* Generate mechanical design tasks and provide input into project timelines and schedules.
* Provide project status updates at team meetings as required.
* Collaborate with other cross-functional team members to create and maintain DFMEA documentation which ensures that all key areas of potential failure have been considered and addressed.
* Ensure the generation of accurate design documentation.
* Ensure the creation of accurate CAD models and drawings which communicate the design intent and ensure a high standard of quality.
* Ensure the creation of accurate and up-to-date online documentation using Starkey documentation procedures.
* Insure the creation of Engineering Change Orders (ECO) for release.
* Perform other duties commensurate with a "senior" engineer role.
* Mentor, train, and provide work direction to other engineers and designers.
JOB REQUIREMENTS
Education
* Bachelor's degree in mechanical engineering or related field with 7 years' experience
* Master of Science in Mechanical Engineering with 5 years' experience
* PhD Mechanical Engineering with 2 years' experience
Experience
* Product Development environment required; hearing or medical device industry experience preferred.
Knowledge / Technical Requirements
* Proficiency in ProE preferred.
* Advanced knowledge of injection molding processing and tooling required.
* Advanced knowledge of materials and processes used to manufacture injection molded plastic, stamped metal, and elastomeric components required.
* Advanced knowledge of product development best practices (i.e. DFM, DOE, DFMEA, Lean PD, etc.…) required.
* Intermediate knowledge of geometric dimensioning and tolerancing required.
* Intermediate understanding of acoustics and vibration is highly desirable.
* Intermediate understanding and experience with various pieces of test equipment required.
* Proven ability to perform complex engineering analysis and calculations required.
Competencies, Skills & Abilities
* Proven ability to work well in a team environment required.
* Ability to work with minimal guidance to make decisions and report progress required.
* Requires personal communication and conduct skills at a professional level.
* Excellent verbal and written communication skills required.
* Must be a self-starter with high initiative.
* Demonstrated leadership role in projects including ability to provide guidance and direction on the project to less experienced technical personnel required.
* Ability to keep current with new technologies and industry trends required.
Salary and Other Compensation:
The target pay rate for this position is between $93,940 - $141,750 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
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Senior Product Manager
Starkey Laboratories, Inc. job in Eden Prairie, MN
Are you a Senior Product Manager that can step into a high-growth environment and capable of expanding our SoundGear brand into new channels and categories? If so, Starkey is hiring a Senior Product Manager to join our SoundGear team at our company headquarters in Eden Prairie, MN. The Sr. Product Manager for SoundGear is responsible for managing Starkey's SoundGear product line - including hearing protection, enhancement devices, accessories, and supporting applications - throughout the entire product lifecycle. This role drives product strategy by understanding market needs, gathering customer insights, and collaborating cross-functionally to define, develop, and deliver innovative solutions. The Senior Product Manager will provide the vision, technical expertise, and leadership required to ensure SoundGear products meet customer expectations and business objectives.
At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.
Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here's a video about the people behind Starkey's groundbreaking innovation:
*******************************************
Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.
JOB RESPONSIBILITIES/RESULTS
Product Strategy & Planning
* Define the product roadmap for the SoundGear portfolio, aligning with business goals and market opportunities.
* Partner with R&D, Marketing, and Sales to translate customer needs, competitive insights, and technology trends into actionable product requirements.
* Support strategic planning, pricing analysis, and business case development, including ROI modeling and P&L support.
Requirements Gathering & Documentation
* Specify user and technical requirements for SoundGear products, accessories, and applications.
* Develop and maintain User Requirements Specifications, Feature Requirements, and Software Product Requests using Starkey's standard documentation tools.
* Conduct market research and integrate insights from customers, audiologists, and industry events into product definition.
Product Development & Lifecycle Management
* Manage SoundGear products through the entire gNPI process - from concept through launch and ongoing lifecycle support.
* Make informed trade-off decisions regarding scope, cost, and priorities based on business and technical considerations.
* Collaborate closely with cross-functional teams, including Engineering, UX, Manufacturing, and Quality, to ensure on-time, high-quality delivery.
Market & Competitive Insights
* Continuously monitor industry trends, competitive products, and customer needs in the hearing protection and enhancement space.
* Evaluate competitor offerings and provide recommendations for positioning and differentiation.
* Support the development of product positioning, naming, and go-to-market strategies in collaboration with Marketing.
Launch Support & Customer Experience
* Partner with Marketing, Education, and Customer Service to develop launch plans, training materials, and customer-facing content.
* Provide input on user manuals, specifications, and technical documentation for SoundGear products.
* Support internal teams and customers in resolving product-related issues, working quickly to identify causes and solutions.
Testing & Quality Assurance
* Assist in pre- and post-release product testing, validating feature functionality and ensuring alignment with customer expectations.
* Use bug tracking tools, execute test plans, and collaborate with Engineering to document and verify fixes.
Cross-Functional Collaboration
* Act as a key liaison between engineering, marketing, sales, training, and support teams to ensure alignment across the product lifecycle.
* Provide technical and market insights to stakeholders and influence product direction through data-driven recommendations.
* Perform other duties/responsibilities as assigned.
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
* Education
* Bachelor's degree in Business, Engineering, Audiology, or a related field
* MBA or graduate degree preferred.
* Experience
* 6 years of experience in Product Management with a BS degree / 4 yrs with MBA
* Alternatively, 8 years of professional experience in the hearing industry or other medical device roles will be considered.
Knowledge / Technical Requirements
* Strong understanding of product management principles and lifecycle processes.
* Ability to translate customer and market insights into product requirements.
* Exceptional problem-solving, organizational, and prioritization skills.
* Strong analytical mindset, with experience working on business cases and pricing strategies.
* Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical teams.
* Proficient in MS Office Suite, project management tools, and product documentation systems.
Competencies, Skills & Abilities
* Strategic thinker with customer-first mindset.
* Collaborative and relationship-driven with strong interpersonal skills.
* Comfortable balancing technical details with business needs.
* Highly adaptable in a fast-paced, innovation-driven environment.
Working Conditions
* Standard office conditions
* Standard office setting with moderate travel required (10-20%) for trade shows, customer visits, and industry events.
* Requires occasional hands-on testing and evaluation of SoundGear devices and software.
* Some weekend, evening and holiday work may be required at various times.
Salary and Other Compensation:
The annual salary for this position is between $ 105,490 - $147,000 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits:
The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.
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Sr Regulatory Affairs Specialist I
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is adding a Sr. Regulatory Affairs Specialist I on its Regulatory team. This position is primarily remote, but at times it will be required to be onsite at the global headquarters and other sites as needed. The Sr. Regulatory Affairs Specialist I position is responsible for supporting the Regulatory Affairs Department for all medical devices and hearing-related products. This position will work with various departments across the organization with focus on new product development. The Sr. Regulatory Affairs Specialist is responsible for supporting activities that keeps Starkey current with changes to medical device regulation and for creating and maintaining the technical files for all medical devices and hearing related products. Starkey offers full benefits, 4 weeks PTO, 401K match.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
Our Culture:
* An experienced team built around a culture of professional growth and knowledge-sharing
* We celebrate innovation - finding creative ways to serve our customers better than anyone else
* Global leader in the design, development and distribution of comprehensive hearing technologies
* We serve with passion, purpose and excellence
* Here's the bottom line - we work so people can hear!
Job Responsibilities:
* Market Access - Ensure market access of our products World-Wide
* Support assessments and completion of documentation for submission filings to comply with regulatory requirements
* Support labeling compliance before product release
* Support coordination of Homologation device delivery, testing & registration within new markets
* Help to Compile, prepare, review and submit regulatory submission to authorities
* Provide regulatory input to product lifecycle planning
* Maintain records to comply with regulatory requirements
* Support wireless requirements compliance throughout the product development process.
* Risk Management
* Participate in Product Risk management within product development (per project) and work with others to mitigate
* Ensure product safety issues and product-associated events are reported to regulatory agencies
* Participate in risk-benefit analysis for regulatory compliance
* Manage global Regulatory threats, changes and opportunities
* Support senior personnel in periodical scan of changes in standards, regulations, guidance and events in the areas of Medical Devices, Radio Devices, Noise Protection Devices, and Environmental.
* Some participation in professional associations, industry/trade groups and appropriate standards organizations
* Other duties/responsibilities as assigned
Job Requirements:
Education: Four-year degree in Engineering or Science.
Experience: Minimum 8 years experience with a four-year degree, or 5 years experience with MS, or 2 years with Ph.D.
* Knowledge of GxPs (GCPs, GLPs, GMPs) required
* Knowledge of ISO 13485, MDSAP, EU MDR, Health Canada, 21CFR820
* Knowledge of Quality Management Systems required
* Knowledge of World-Wide regulatory requirements desired
* Knowledge of Import/export requirements desired
* Knowledge of product marking requirements (by market) desired
Competencies, Skills & Abilities
* Strategic Planning and organizing
* Written and verbal communication
* Presentation skills
* Communicate with internal stakeholders and regulatory authorities
* Prepare applications and regulatory documentation
* Review and assess regulatory submissions
* Utilize electronic submission techniques
* Critical thinking and problem solving
* Good attention to detail
* Systems analysis skills desired
Salary and Other Compensation:
The target rate for this position is between $88,550 to $126,000/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Quality Engineering Technician I - Research and Development
Starkey Laboratories, Inc. job in Eden Prairie, MN
Join us as a Quality Engineering Technician and put your problem-solving skills to work on products that change lives. In this role, you'll dive into hands-on troubleshooting, uncover root causes, and team up with R&D to make sure every hearing aid and accessory is reliable, high-quality, and ready to help people hear their world more clearly. Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide. Watch this video to see more of what sets Starkey apart: ************************************************ JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB This position is responsible for providing technical support for Reliability Engineering group. Responsibilities include troubleshooting products, determine action items and resolving problems, evaluation of components, and processes, collection of data. JOB RESPONSIBILITIES/RESULTS Perform failure analyze/Troubleshooting to discover failure modes and mechanisms: *
Use troubleshooting skills and laboratory equipment effectively to find the root-cause of the failures. Ensure that hearing aids, hearing aid accessories, and their components perform to desired specifications: *
Perform evaluation and reliability testing of hearing aids and their accessories, components and processes. Document results with written reports. Perform failure analysis: *
Follow work request to perform all failure analysis procedures & tests and report to Engineer any discrepancies. * Ensure work requests are clear and accurate. * Execute analysis in a timely manner. Communicate Reliability issues to R&D groups: *
Actively seek out R&D engineering to communicate results Provide support: *
Communicate product reliability issues to the engineer. Product Support: *
Support launch white glove failure analysis with timely execution of new product failure analysis * Process Test Report Requests for timely completion. * Organize Quality Lab area for maximum workflow, including equipment storage. * Maintain storage system for retention of test report samples. JOB REQUIREMENTS Education * 2-year technical degree and/or 2 years' relevant work experience required. Experience * Minimum 2 years' work experience, preferably with hearing aids or related technology. Knowledge / Technical Requirements * Knowledge and experience working with Microsoft Office and Excel * Strong mechanical aptitude Competencies, Skills & Abilities * Excellent organizational/documentation skills required. * Excellent analytical skills required. * Ability to read schematics required. * Ability to follow written test plans independently. * Strong soldering skills desirable. * Good communication skills required. * Knowledge of electronics preferred. Equipment Operation * Computer and associated spreadsheet/word processing software * Microscope, RTA, Digital multi-meter, Wiring equipment, Soldering iron, Small hand tools, Environmental chambers, Cross sectioning equipment, Force Tester Salary and Other Compensation: The target pay rate for this position is between $19.25 - $27.56 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout. Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement. #LI-MP1
Manufacturing Engineer II - Onsite
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is adding a Manufacturing Engineer II to it's manufacturing engineering team at it's global headquarters in Eden Prairie, MN. Do you have a background in medical device, process validation, new product development systems, and the ability to lead process improvements? If so, this could be your next career move.
This position is responsible for assisting in the development and application of new processes and equipment for the manufacturing and assembly of our products. Serve as a point of communication between manufacturing departments and all other areas to facilitate, analyze, and offer solutions to manufacturing problems. Some added perks about Starkey is they offer 4 weeks of PTO for new employees, a full benefits package, onsite cafeterias, and a wellness center. Apply today and join a company that improves lives with better hearing.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
Job Responsibilities
Continually improve the manufacturing processes of our custom, standard and accessory products.
o Support PFMEA efforts during product development to reduce process risks.
o Represent Manufacturing Engineering (voice of manufacturing) to other development teams within R&D and Contract manufacturers.
Act as technical manufacturing lead at the program level
Interface with R&D teams while developing and maintaining positive interdepartmental collaboration.
Interface with contract manufacturers while developing and maintaining positive collaboration.
Provide recommendations regarding contract manufacturing capabilities
Support and provide input for DFM improvements through Program / Project charters and system requirements specifications.
o Lead, drive improvement efforts on existing manufacturing processes that are justified and implement new fully tested processes.
o Partner with Design Engineering on new product development. Participate in design reviews, establish manufacturing requirements, and coordinate needed testing or device builds.
o Partner with Quality Engineering to identify and implement ongoing quality improvements
o Qualify and validate new and improved processes, fixtures, equipment and technology for manufacturability.
Drive testing and troubleshooting of product to characterize the device.
o Generate test plans and procedures to characterize the unit.
o Coordinate product testing and report generation.
o Analyze process data.
o Identify opportunities and implement solutions
Optimization of key manufacturing measures.
Organize and report on key manufacturing measures.
Identify and drive opportunities to manage and reduce the Internal rework of Starkey's hearing aids.
Identify and drive opportunities to manage and reduce the internal material variance of Starkey's hearing aids
Lead conference calls with manufacturing facilities to determine root cause and action items.
Participate in solving product and process issues.
Lead / Facilitate Starkey and contract manufacturing Production PIPs (Product Improvement Programs) on a regular basis.
Production and recovery support.
o Initiate internal and external product and process audit to drive improvements and other problem-solving techniques to improve internal quality.
o Provide yield expectations and analysis, time studies, and capacity.
o Lead and define Manufacturing system design and maintenance strategies
Job Requirements
Minimum Education, Certification and Experience Requirements
* Education
* Bachelor's degree in electrical, mechanical, or manufacturing engineering
* Experience
* Two years of manufacturing engineering experience
* Hearing Aid industry or medical device industry experience preferred
Knowledge / Technical Requirements
* Knowledge of new product development systems preferred
* Knowledge of process validation required
* Knowledge of relevant product development methods and best practices
* Experience solving technical problems
* Experience managing multiple projects simultaneously
Competencies, Skills & Abilities
* Excellent analytical skills required
* Excellent people skills required
* Excellent PC skills required
Work Context
Working Conditions
* Standard office conditions
* Some travel required
Equipment Operation
* Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $75,940 to $102,900/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
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Credit and Collections Specialist
Starkey Laboratories, Inc. job in Eden Prairie, MN
The Credit and Collection Specialist is a trusted partner to both customers and internal teams, helping balance smart credit decisions with exceptional service. This role offers the opportunity to build relationships, solve problems, and make a meaningful impact by keeping business moving smoothly while supporting healthy, sustainable growth.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
The Credit and Collection Specialist is responsible for credit extension, collection of past due AR balance and the release of pending orders in a timely manner for assigned portfolio
Approach and Deployment
Perform credit review of new and existing customers
* Analyze and approve credit applications
* Evaluate new and existing client relationships by completing a thorough risk assessment including analysis and interpretation of customer business and personal credit report.
* Monitor risk of large customers based on aging analysis, payment history and thorough analysis of customer financial statement, annual report, Experian Biz App, and Credit Risk Monitor reports
* Annual credit review (or as needed) of existing client portfolio and recommend credit limits adjustments
* Collaborate with the sales team on options for customers with credit worthiness issues
Solve credit problems for internal/external customers.
* Daily review orders that have been placed on hold to facilitate prompt release and shipment
* Negotiate payment plans and/or settlements when appropriate.
* Timely management of strategic client portfolios including addressing and preventing past due account balances through interaction with customers and strategizing with internal customer relationship partners
* Contact past due and current customer accounts to collect delinquent receivable balances and resolve pending disputes.
* Follow up with past due accounts in a timely and consistent fashion.
* Review aged accounts receivable balances for collection calls and credit file updates.
* Determine when an account is ready for final demand notice and or collection placement.
Ensure that all administrative maintenance is accurately completed for all assigned accounts.
* Ensure accurate customer records through proper account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes, bill-to addresses, etc.
* The ability to handle confidential information and use discretion while performing job tasks.
* Ensure final demands and collection placement are reviewed monthly.
* Document customer contact and other communication within Oracle: Advance Collection.
Results - Performance Measures (How to Measure Success)
* Meet company collection targets based on portfolio activity and management expectations sent via monthly team goals.
* Maintain a low DSO for account portfolio. This will be measured against the company norm and against DSO targets set for each Credit Representative
* Maintain a good relationship with internal and external customers. This will be measured by the number of complaints or accolades received about each credit and collection specialist.
* Maintain assigned percentage over 31+ days past due. This will be measured against %'s established by the department as an acceptable amount to be over 31 days past due.
Other Duties (Non Measurable)
* Support Starkey Employee Corporate and/or Department Guidelines.
* Prepare and provide recommendations on changes to improve the Accounts Receivable department with regard to procedures, coordination between departments, and other practices that would improve operations from a customer service stand point.
* Assist with designing and developing company Receivables Aging standards: assisting with the implementation of procedures to meet and exceed standard target ranges.
* Required to work/assist with month end closing processes.
* React to change productively and handle other essential duties as assigned.
Job Requirements
Education:
* Bachelors Degree in Business or related field
* National Association of Credit Management (NACM) certified (CBF or higher)
Experience:
* Four to seven years experience in a corporate credit/customer service environment
Knowledge
* Working knowledge of Windows, Excel, and Word for Windows preferred.
* Oracle Advance Collections
* Experian Credit Reports
Skills & Abilities
* Enjoy problem solving and attention to detail. Good problem solving skills required.
* Ability to communicate effectively and tactfully with a wide variety of people
* Heavy phone collection and customer skills required.
Salary and Other Compensation:
The target pay rate for this position is between 20.36 - 27.76 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
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Hardware Project Manager I - PMO (Onsite)
Starkey Laboratories, Inc. job in Eden Prairie, MN
Starkey is hiring a Hardware Project Manager I - PMO at its global headquarters in Eden Prairie, MN. Are you a Project Manager that has product development experience with electronics or mechanical design ? Are you looking to be a part of a company that develops products that help improves lives? If so, this could be your next career move.
The Hardware Project Manager I is responsible for managing one or more hearing aid or technology development projects. Work closely with the project team composed of cross-functional membership from Mechanical Engineering, Electroacoustics, Electrical Engineering, Wireless, Firmware, Product Management, Research, Microelectronic Design , Software Engineering, Operations, and other departments to deliver the target scope, on time and on budget. Projects may be new products, technology development, product extensions, or continuation/improvement projects. Create, manage, and execute a detailed project schedule in a Microsoft Enterprise Project Management (EPM)/SharePoint environment. This is a high visibility role with executive management interaction. Must manage stakeholders and lead projects with strong and effective communication skills. A key partner to Program Managers and is responsible for ensuring that Program teams receive deliverables and communications that are key for program success. Primary focus is on technology development, component maturation, or accessories. Responsible for managing project scope, schedule, budget, risk with moderate cross-functional team engagement.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
************************************************
JOB RESPONSIBILITIES
Capable of planning and executing small to medium projects (
Create, maintain, and execute detailed project plan and schedule using established best practices
o Work effectively with the cross functional team and Program Manager to develop high quality product development project plans and schedules including tasks, dates, deliverables, and resource commitments using MS Project
o Work with project team and department leaders to quickly resolve schedule and resource conflicts
o Ensure schedule is properly maintained consistent with established best practices, accurate, and kept up to date on a weekly basis
Manage project activities to meet or exceed scope, date, and cost commitments
o Facilitate weekly team meeting using best practices to review project progress and coordinate required activities
o Call special team meetings as needed to brainstorm, problem solve, or conduct other activities needed to ensure project success
o Proactively track, manage, and drive resolution of project risks, issues, and action items on a timely basis
Anticipate and proactively manage project risk
o Proactively assess, identify, and manage project risk and establish mitigation and contingency plans
o Institutionalize risk mitigation and prevention by capturing lessons learned.
Communicate effectively within the project team, contributing departments, and upward to R&D leadership
O Communicate quickly, accurately, and completely to the project team ensuring that all team members are properly informed, and activities are properly coordinated across departments
o Communicate outward and upward beyond the project team to stakeholders and leadership in a concise, accurate, complete, and objective way with an emphasis on d data and facts
Support deployment of new project management tools and practices
o Actively employ new project management tools and policies as they are developed and rolled out
Identify opportunities for process improvement
o Proactively identify opportunities to improve our project management capability and reduce product development risk and cycle time
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Minimum Education and Experience Requirements
Education
o 4-year degree in Engineering, Project Management, or another relevant field is desired.
Experience
o 1-4 years project management (or applicable) experience in an engineering and new product development environment
o Basic understanding of electronics and mechanical design
Knowledge / Technical Requirements
Proficient with MS Project and MS Office applications
Knowledge of Waterfall execution methodologies
Hardware Engineering background is preferred
Competencies, Skills & Abilities
Required Skills & Abilities
o Detail, data, and process driven
o Ability to anticipate roadblocks, diagnose problems, and generate effective solutions
o Excellent interpersonal skills and ability to work with diverse groups
o Strong negotiation, conflict resolution, and interpersonal skills
o Strong analytical and problem-solving skills
o Strong organizational and time management skills
o Ability to navigate and deal with ambiguity
o Excellent oral, written, and presentation communication skills
o Experience in development of technology hardware products, software, and systems
o Understanding of Quality Management processes
Desirable Skills, Abilities & Experience
o PMI certification
o Experience with MS Project Server and MS SharePoint
WORK CONTEXT
Working Conditions
Standard office conditions
Equipment Operation
Standard office equipment
Salary and Other Compensation:
The target rate for this position is between $93,940 to $127,050/year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS1
Sr Electrical Engineer
Starkey Laboratories, Inc. job in Eden Prairie, MN
Step into a high-impact Senior Electrical Engineer role where you'll drive the design, development, and optimization of Starkey's next-generation hearing technologies. If you're motivated by cutting-edge design, cross-functional collaboration, and seeing your work come to life in meaningful products, this is the opportunity to elevate your career.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.
Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what's possible.
We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart: ************************************************
JOB SUMMARY DESCRIPTION / PRIMARY PURPOSE OF JOB
This position is responsible for planning, concepting, prototyping, component selection, designing, verifying, and documenting printed circuit board assemblies (PCBAs) and other electronic packaging for use in Starkey's products, including analog, digital, mixed signal, RF, magnetic, and electromagnetic domains. Working closely with Signal Integrity, Electroacoustic, and Acoustic engineers, this position is responsible for fulfilling product requirements, creating design guidelines, enforcing design specifications, and planning design processes/procedures. Finally, this position is responsible for leading design, research, and/or operation groups in problem-solving for product-related issues to ensure successful design transfer to production and sustained production.
JOB RESPONSIBILITIES/RESULTS
* Concept design, prototype evaluation, component selection
* Plan and create novel designs and integration of new platforms/chipsets
* Plan and create breadboards/fast-turn prototype evaluation of new concepts
* Create decision analyses and document component selection
* Execute business initiatives throughout all design and release phases
* Circuit design and verification
* Plan and create schematic capture, and execute component placement
* Plan and execute layout, and create fabrication documentation
* Plan and create fabrication/performance specifications and verification plans
* Troubleshoot issues throughout the design and release phases
* Document and run knowledge sharing of novel findings
* Product verification and design transfer
* Decompose product-level requirements and verify at the subsystem and component level
* Perform formal product life cycle management (PLM) releases of designs to production
* Enforcement of specifications and constraints for design and fabrication (internal/external)
* Plan and execute failure analysis of product design, testing, processes, and field issues
* Continuous improvement
* Create design and test processes, procedure documentation, and improvement updates
* Enhance competence of available tools and stay abreast of industry trends
* Seek and mature PCBA miniaturization and modularization technologies for implementation into hearing aid products.
JOB REQUIREMENTS
Education
* Bachelor of Science (BS) in Electrical Engineering or related field, with a minimum 7 years of relevant experience
* Master of Science (MS) in Electrical Engineering or related field, with minimum 5 years relevant experience
* Doctorate of Science (PhD) in Electrical Engineering or related field, with minimum 2 years of relevant experience
Experience
* Relevant experience with design, test, and transfer experience in a product development environment
* Relevant experience should include:
* ECAD PCB and PCBA layout
* Gerber and ODB++ review
* Schematic capture and review
* Design life cycle documentation and design transfer
* Electronic lab correlation measurement
* Leading junior engineers and technicians on projects
Knowledge / Technical Requirements
* Advanced to expert proficiency with prototyping and component selection
* Advanced to expert proficiency with schematic and layout CAD packages (e.g. Siemens Xpedition, Alitum, Cadence Allegro)
* Intermediate to advanced knowledge of relevant industry standards (e.g. IPC, MIL, JEDEC, IEC, ETSI, IEEE)
* Intermediate working knowledge of DSP, SoC, and PMIC technologies
* Advanced working knowledge of analog-to-digital and digital-to-analog circuits
* Intermediate proficiency with circuit simulation tools (e.g. SPICE, Q3D, HFSS, SIWave, Maxwell)
* Advanced knowledge of product development best practices (e.g. DFM, DOE, DFMEA, gNPI)
* Intermediate to Advanced knowledge of acoustics and hearing aid design
Competencies, Skills & Abilities
* Excellent design, troubleshooting, and documentation skills
* Strong ability to perform complex engineering analyses and calculations
* Excellent attention to detail with a commitment to accuracy and precision
* Excellent verbal, written, and presentation communication skills
* Strong proficiency with electronic measurement equipment (e.g. oscilloscopes, power supplies, function generators, vector network analyzers)
* Strong ability to collaborate effectively and work well in team environments
* Demonstrated leadership role in projects, including the ability to provide guidance and direction on the project to less experienced technical personnel
WORK CONTEXT
Working Conditions
* Standard office and lab conditions
Equipment Operation
* Standard office and electronic lab equipment
Salary and Other Compensation: The target pay rate for this position is between $93,940 - $122,420 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout..
Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.
#LI-MP1
Workshop Consultant
Starkey Laboratories, Inc. job in Eden Prairie, MN
We are seeking to add a Full-Time Workshop Consultant to support our Open House program for Starkey Hearing Technologies. This role involves actively participating in the patient presentation and the direct sales of Starkey hearing products during our patient outreach events which are held in conjunction with our hearing provider networks.
Travel Required: This position requires extensive travel, with up to 90% of the time spent on the road.
Our Culture:
* An experienced team built around a culture of professional growth and knowledge-sharing
* We celebrate innovation and reward performance
* A learning organization built on defining the future
* We are problem solvers
* Focused on getting the right people in the right seats
You Will:
* Consult with hearing professionals on strategies and approach for in office, patient marketing and sales promotion events
* Work with hearing providers on patient approach and sales presentations
* Schedule and host Workshop events in the hearing professionals' practice
* Attend and support company and customer seminars. Promote the scheduling and services of the Workshop program
* Communicate and work with Starkey sales and marketing personnel
* Work closely with patients in a one on one product consultation
* Retain established customers and increase Workshop Consultation growth
* Support patient needs through our technologies, products and program benefits
You Will Need:
* 2+ years of sales experience
* Bachelor's degree preferred, but not required
* Audiology degree or state licensure (H.I.S.), direct retail and hearing instrument patient sales is a plus. (Ideal candidate would hold an AuD or Audiology degree or state dispensing / fitting license. Prior retail or manufacturer (sales) experience is strongly preferred)
* Ability to communicate company core values. The Human Touch: Better Today Than Yesterday, Better Tomorrow Than Today
* Excellent communication skills with customer, sales staff and upper management
Compensation:
The targeted earnings for this position is between $30,030 - 45,970 annually. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for event commissions in addition according with the terms of the Company's plan.
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#Audibel