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What does a support services coordinator do?

Updated January 8, 2025
8 min read
What does a support services coordinator do

Support Services Coordinators are responsible for leading the administrative and deployment of a staff team. Their duties include preparing presentation documents, preparing and processing expense and budget reports, answering phone and emails, and arranging meetings. They also provide direction in the learning and development needs of staff. A Support Service Coordinator will work to ensure quality assurance is met within services and ensure the inclusion and support of employees within an organization.

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Support services coordinator responsibilities

Here are examples of responsibilities from real support services coordinator resumes:

  • Manage work flow to ensure all payroll transactions are process accurately/timely.
  • Facilitate development of veterans individual rehabilitation plans, which provide purpose, organization and empowerment to achieve life goals.
  • Counsele patients schedule for surgery about the autologous blood donation process and explain the risks and benefits.
  • Service help clean and set tables clean rest rooms mop floors dust, clean windows and wash and fold napkins.
  • Re-Image desktop and laptop computers with Microsoft windows.
  • Create PowerPoint presentations used for training and education.
  • Prepare monthly projections spreadsheet and financial PowerPoint presentations.
  • Assist branches to troubleshoot and properly use proprietary system-of-record software.
  • Tutor post-secondary students in basic education in preparation for GED examination.
  • Review payroll documentation for accuracy through audit reports and makes any necessary adjustments.
  • Utilize previous experiences to coordinate direct and autologous blood donations prior to patient surgeries.
  • Skil at in using problem-solving techniques to troubleshoot of diffuse emergent situations involving individuals diagnose with mental illness.
  • Provide telephonic follow up with patients for care coordination services to include post hospital discharge and chronic condition management.
  • Work with interdisciplinary team assuring hospice patients, families and caregivers receive volunteer support as well as appropriate pastoral care.
  • Maintain records to make sure all documentations are in the client's file and with observing HIPPA requirements.

Support services coordinator skills and personality traits

We calculated that 21% of Support Services Coordinators are proficient in Customer Service, Support Services, and Social Work. They’re also known for soft skills such as Compassion, Time-management skills, and Communication skills.

We break down the percentage of Support Services Coordinators that have these skills listed on their resume here:

  • Customer Service, 21%

    Improved/maintained integrity of information and equipment for the customer service information database.

  • Support Services, 10%

    Supervised and coordinated approximately 50 support services staff which included engineering, maintenance, housekeeping, laundry and transportation.

  • Social Work, 8%

    Utilize consultation data and social work experience to plan and coordinate client care, following through to ensure service efficacy.

  • Basic Math, 7%

    Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy production.

  • Patients, 6%

    Provided telephonic follow up with patients for care coordination services to include post hospital discharge and chronic condition management.

  • Windows, 5%

    Re-imaged desktop and laptop computers with Microsoft windows.

Common skills that a support services coordinator uses to do their job include "customer service," "support services," and "social work." You can find details on the most important support services coordinator responsibilities below.

Compassion. One of the key soft skills for a support services coordinator to have is compassion. You can see how this relates to what support services coordinators do because "social and human service assistants often work with people who are in stressful and difficult situations." Additionally, a support services coordinator resume shows how support services coordinators use compassion: "provide crisis intervention support and counseling in a friendly and compassionate manner. "

Time-management skills. Another essential skill to perform support services coordinator duties is time-management skills. Support services coordinators responsibilities require that "social and human service assistants often work with many clients." Support services coordinators also use time-management skills in their role according to a real resume snippet: "support services (civil service) * ensure all civilian employees complete training on time per dod regulations. "

Communication skills. support services coordinators are also known for communication skills, which are critical to their duties. You can see how this skill relates to support services coordinator responsibilities, because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." A support services coordinator resume example shows how communication skills is used in the workplace: "improved partnerships & communication with schools through establishment of prevention and early intervention initiatives with selected schools. "

Interpersonal skills. For certain support services coordinator responsibilities to be completed, the job requires competence in "interpersonal skills." The day-to-day duties of a support services coordinator rely on this skill, as "social and human service assistants must make their clients feel comfortable discussing sensitive issues." For example, this snippet was taken directly from a resume about how this skill applies to what support services coordinators do: "applied interpersonal and problem solving skills to ensure highest level of customer service. "

Organizational skills. A commonly-found skill in support services coordinator job descriptions, "organizational skills" is essential to what support services coordinators do. Support services coordinator responsibilities rely on this skill because "social and human service assistants must often complete lots of paperwork and work with many different clients." You can also see how support services coordinator duties rely on organizational skills in this resume example: "utilize limited resources wisely and seek out organizational opportunities to utilize community resources and natural supports. "

Problem-solving skills. Another skill commonly found on support services coordinator job descriptions is "problem-solving skills." It can come up quite often in support services coordinator duties, since "social and human service assistants help clients find solutions to their problems." Here's an example from a resume of how this skill fits into day-to-day support services coordinator responsibilities: "provided data entry and tracking of merchant s inquires and resolution. "

See the full list of support services coordinator skills

Choose from 10+ customizable support services coordinator resume templates

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Support Services Coordinator Resume
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Support Services Coordinator Resume
Support Services Coordinator Resume
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Support Services Coordinator Resume
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Support Services Coordinator Resume
Support Services Coordinator Resume
Support Services Coordinator Resume
Support Services Coordinator Resume

Compare different support services coordinators

Support services coordinator vs. Transition coordinator

A transition coordinator is responsible for preparing the students and their clients with programs and courses appropriate for them according to their level of progression. Transition coordinators identify the students' goals and objectives to guide them on their professional paths and career development. They also work closely with other educational institutions to get the best practices and methods of transition, depending on the individual's interests. A transition coordinator must have excellent organizational and communication skills, especially in counseling students and determining transitional options.

The annual salary of transition coordinators is $10,972 higher than the average salary of support services coordinators.While their salaries may differ, the common ground between support services coordinators and transition coordinators are a few of the skills required in each roleacirc;euro;trade;s responsibilities. In both careers, employee duties involve skills like support services, social work, and patients.

There are some key differences in the responsibilities of each position. For example, support services coordinator responsibilities require skills like "customer service," "basic math," "windows," and "cleanliness." Meanwhile a typical transition coordinator has skills in areas such as "home health," "rehabilitation," "acute care," and "hospice services." This difference in skills reveals the differences in what each career does.

Transition coordinators tend to make the most money working in the finance industry, where they earn an average salary of $54,171. In contrast, support services coordinators make the biggest average salary, $48,629, in the government industry.On average, transition coordinators reach higher levels of education than support services coordinators. Transition coordinators are 7.0% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.

Support services coordinator vs. Coordinator

Coordinators are responsible for liaising between the department they are assigned to and any other external party. They oversee projects or agreements. They are in charge of following through negotiations between the two parties regarding work. They see through the conduct of such contracts by ensuring that all terms are amenable to both parties. They maintain records and other necessary data and paperwork. They also ensure that office policy and guidelines are being followed. Coordinators also ensure that all projects are completed efficiently and effectively.

A career as a coordinator brings a higher average salary when compared to the average annual salary of a support services coordinator. In fact, coordinators salary is $2,159 higher than the salary of support services coordinators per year.A few skills overlap for support services coordinators and coordinators. Resumes from both professions show that the duties of each career rely on skills like "customer service," "patients," and "windows. "

Each career also uses different skills, according to real support services coordinator resumes. While support services coordinator responsibilities can utilize skills like "support services," "social work," "basic math," and "cleanliness," coordinators use skills like "excellent organizational," "excellent guest," "coordinators," and "cpr."

On average, coordinators earn a higher salary than support services coordinators. Some industries support higher salaries in each profession. Interestingly enough, coordinators earn the most pay in the technology industry with an average salary of $51,731. Whereas support services coordinators have higher pay in the government industry, with an average salary of $48,629.In general, coordinators achieve similar levels of education than support services coordinators. They're 2.1% less likely to obtain a Master's Degree while being 0.4% more likely to earn a Doctoral Degree.

Support services coordinator vs. Client coordinator

A Client Coordinator is responsible for handling client accounts' growth and development and monitoring its activities to increase sales performance and brand image on various market platforms. Client Coordinators perform administrative tasks, such as documenting business transactions for the clients, generating contracts, discussing terms and agreements with the clients, and adjusting project processes as needed. They deliver progress reports to the account managers and ensure that all deliverables are done accurately and efficiently based on client requirements and budget limitations.

An average client coordinator eans a higher salary compared to the average salary of support services coordinators. The difference in salaries amounts to client coordinators earning a $916 higher average salary than support services coordinators.Using the responsibilities included on support services coordinators and client coordinators resumes, we found that both professions have similar skill requirements, such as "customer service," "patients," and "data entry.rdquo;

The required skills of the two careers differ considerably. For example, support services coordinators are more likely to have skills like "support services," "social work," "basic math," and "windows." But a client coordinator is more likely to have skills like "crm," "excellent organizational," "project management," and "client facing."

Client coordinators earn the best pay in the technology industry, where they command an average salary of $47,602. Support services coordinators earn the highest pay from the government industry, with an average salary of $48,629.client coordinators typically earn lower educational levels compared to support services coordinators. Specifically, they're 6.4% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

Support services coordinator vs. Case coordinator

A case coordinator is responsible for assisting patients and families in receiving high-quality health care services, coordinating with medical institutions and professionals for medications and residential care resources. Case coordinators must have excellent communication and organizational skills, especially in reviewing patients' documents and insurance details for hospital admissions. For case coordinators employed in the community office, they also facilitate planning health care programs and activities to educate people about health awareness and management.

Case coordinators tend to earn a higher pay than support services coordinators by an average of $1,739 per year.According to resumes from support services coordinators and case coordinators, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "support services," and "social work. "

Even though a few skill sets overlap between support services coordinators and case coordinators, there are some differences that are important to note. For one, a support services coordinator might have more use for skills like "basic math," "windows," "cleanliness," and "taking care." Meanwhile, some responsibilities of case coordinators require skills like "home health," "discharge planning," "child abuse," and "medicaid. "

In general, case coordinators earn the most working in the finance industry, with an average salary of $41,850. The highest-paying industry for a support services coordinator is the government industry.The average resume of case coordinators showed that they earn similar levels of education compared to support services coordinators. So much so that theyacirc;euro;trade;re 0.2% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.9%.

Types of support services coordinator

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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