Systems administrator jobs in Beaumont, TX

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets; an ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work Institute and recognized as a ‘Cool Vendor' and a ‘Vendor to Watch' by Gartner. Please visit Fractal | Intelligence for Imagination for more information about Fractal. Job Title: Alation Server Administrator Location: Dallas, TX (Hybrid) Employment Type: Full-time Salary Range: $120,000 - $145,000 + Bonus + Benefits Visa Status: We cannot sponsor at this time Role Overview We are seeking an experienced Alation Server Administrator to manage and optimize the Alation Data Catalog platform. This role involves server operations, configuration, and governance setup to support enterprise-wide data governance initiatives. Key Responsibilities Server Operations: Install, patch, and administer the Alation platform, including upgrades, backups, and HA/DR configurations. Linux/Unix Expertise: Manage systems via Unix shell (SSH), including service and process control. Azure Management: Oversee VM hosting, network security, and resource optimization in Azure. Configuration: Utilize Alation administrative utilities (e.g., alation_conf) for platform setup and tuning. Governance Enablement: Configure and enable end-to-end data governance features such as MDE, QLI, and Policy Center. Security: Implement and maintain SSO and granular access control. Data Catalog Management: Administer Alation Data Catalog server, configure connectors, and perform testing. Metadata Management: Import technical metadata from various sources. User Setup: Configure users, groups, and notification services in Alation. Support technical activities to drive Alation adoption across Business Units (BUs). Required Qualifications Local to Dallas, TX (Hybrid work model). Proven experience in Alation platform administration. Strong background in Linux/Unix system management and Azure cloud operations. Familiarity with data governance frameworks and Alation features. Excellent troubleshooting and problem-solving skills. Compensation & Benefits Competitive salary: $120k-$145k. Bonus and comprehensive benefits package. Pay: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: $120,000 - $140,000. In addition, you may be eligible for a discretionary bonus for the current performance period. Benefits: As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary Statement: The IT System Administrator will be responsible for providing first-line desktop support to users, resolving day-to-day technical issues, and maintaining desktops, network connectivity, and related IT assets. The ideal candidate should have a good understanding of Windows operating systems, basic networking, and virtualization fundamentals. Essential Job Duties and Responsibilities: Provides first-level technical support for desktops, printers, and end-user devices. Installs, configures, and troubleshoots Windows 10/11 and basic server access. Handles user account management in Active Directory (password resets, group membership, etc.). Assists in network troubleshooting (LAN/Wi-Fi/VPN connectivity issues). Logs all incidents and service requests in the IT ticketing system and ensure timely resolution. Supports Microsoft Office applications and commonly used software. Coordinates with the IT team for escalations of complex issues. Performs regular checks on antivirus updates, backups, and patch compliance. Maintains IT asset records and ensure hardware/software is updated. Supports users remotely and onsite as per business requirements. Other duties as assigned. Minimum Requirements and Qualifications: Associate's degree in Computer Science, IT, or related field. 3 years' experience in IT desktop or technical support. Windows 10/11 and basic Windows Server understanding. Basic knowledge of VMware or other virtualization tools. Networking fundamentals - IP addressing, DNS, DHCP, and LAN/Wi-Fi setup. Understanding of antivirus and endpoint security. Good communication and customer service skills. Able to read, write, speak and comprehend English. Ability to lift up to 35 lbs. Preferences: Certifications: CompTIA A+, MTA, or CCNA (beginner level).

Job Title: Windows/VMWare Systems Administrator (L3 Support) Job Type: Fulltime We are seeking a highly experienced and self-directed Windows and VMware Systems Administrator (L3) to join our managed services team. This role involves advanced troubleshooting, infrastructure optimization, and technical leadership in a fast-paced, service provider-grade environment. You will be responsible for resolving complex issues, driving root cause analysis, and maintaining high availability across Windows and VMware platforms. Key Responsibilities: Technical Support & Troubleshooting Resolve complex configuration and infrastructure issues through simulation and analysis. Perform deep technical problem isolation and root cause analysis. Escalate to vendor (L4) support when necessary to meet SLAs. Correlate incident trends into problem management and implement permanent fixes. Infrastructure Management Administer and optimize Windows Server environments (AD, DNS, GPO). Manage VMware vSphere environments including ESXi, vCenter, SRM, and vMotion. Execute monthly patch management and infrastructure updates. Conduct lab simulations and compatibility testing for new builds. Client Engagement & Reporting Generate customer-facing incident reports and operational summaries. Conduct regular client support visits and technical review meetings. Present root cause corrective actions and trend analysis to stakeholders. Project & Process Leadership Architect and enhance managed service offerings and infrastructure. Participate in RFP responses and pre-sales technical discussions. Maintain ITIL-based ticketing and documentation standards. Required Skills & Experience: 10+ years in enterprise Windows environments with multi-site domains. 5+ years in VMware vSphere administration with clustered storage and HA. Strong knowledge of Active Directory, Group Policy, DNS, DHCP. Experience with NetApp SAN, Cisco UCS, HP DL servers, and CommVault. Demonstrated experience in service level management and RCA reporting. Certifications (Preferred): Microsoft: MCSA / MCSE / MCITP (Windows Server 2008 or higher) VMware: VCP-DCV (vSphere 5.x or higher) ITIL Foundation Certified Soft Skills: Excellent communication and client-facing skills. Strong documentation, reporting, and presentation abilities. Ability to manage priorities, timelines, and cross-functional collaboration. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. Compensation and Benefits A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Step into a hands-on role at a fast-growing MSP serving commercial and government clients. You'll manage client IT environments, implement best practices, and provide strategic guidance while troubleshooting and stabilizing systems. This is a mix of senior-level technical work and client advisory responsibilities, perfect for someone ready to make a real impact. What You'll Do: Administer Microsoft 365, Entra ID, Azure, Teams, SharePoint, and Windows Server environments Troubleshoot advanced server, cloud, and network issues (firewalls, VPNs, switches) Advise clients on technology roadmaps and IT strategy Conduct onboarding, quarterly documentation, backup, and DR testing Reduce recurring support issues by stabilizing systems Collaborate with engineers and leadership to ensure consistent service delivery What You Bring: 5+ years of IT experience with at least 1 year of MSP experience Deep technical knowledge of Microsoft cloud and server platforms Strong networking fundamentals and troubleshooting skills Client-focused with consultative advisory experience Ability to mentor junior engineers and share best practices Why Join: Salary up to $130k plus annual reviews Full benefits: medical, dental, vision, life, disability Simple IRA with 3% match Generous PTO and paid holidays Certification reimbursement and professional development support Collaborative, growth-oriented culture

Drive High-Performance Engineering Technology Compensation: $40 - $60 hourly Are you an expert Senior Systems Administrator with a deep background in geospatial, CADD, and engineering systems? We are looking for a highly experienced and meticulous professional to join our Office of Technology Services (OTS) team. This critical role focuses on the specialized administration and maintenance of our enterprise-level systems, with a particular emphasis on photogrammetric applications, CADD/engineering platforms, and intricate software licensing management. Your expertise will be key to ensuring maximum system availability, standardization, and operational efficiency for our core engineering functions. We are primarily looking for onsite candidates, who will receive preference, but we will consider qualified Remote candidates as well. This position offers a competitive rate of $40-$60 hourly. What You'll Be Doing: Essential Duties and Responsibilities As our specialist administrator, you will be the go-to expert for our engineering technology stack: Photogrammetry & Geospatial Support: Provide first-level and desk-side support for high-end applications like ImageStation Orthopro, Stereo Display, and Digital Mensuration. CADD/Engineering Platform Management: Manage, support, and troubleshoot industry-leading software, including ArcGIS, MicroStation, InRoads, OpenRoads, and Bluebeam. Project & Data Administration: Oversee Bentley ProjectWise (Project Management Software), Bentley Descartes (Raster Products), and ProjectWise Interplot (Plotter Software), including the integration of specialized plot drivers and large-format devices. License Management: Expertly administer and optimize complex software license pools for all major CADD and engineering tools (AutoCAD, Bentley, Bluebeam, Global Mapper, etc.). Desktop & Infrastructure Support: Provide second-level support for our Microsoft OS environment, including workstations, laptops, and peripherals (Client, Lenovo, Dell), and contribute to server/infrastructure planning. Workstation Deployment: Oversee and standardize workstation deployments across the department. What You'll Bring: Required Experience & Expertise This role demands a high level of specialized knowledge and proven longevity in the field. 10+ years of experience supporting and administering Bentley ProjectWise. 10+ years in Photogrammetric software installation and CADD management in shared environments. Expertise with large-format plotter/scanner support and multi-application license management. 10+ years of project planning and management experience. 5+ years of experience installing and supporting Bluebeam software. Must-Haves: Strong, proven knowledge of Microsoft Windows OS and desktop infrastructure. Demonstrated experience with large-format plotter/scanner support. Preferred Certifications: Bentley Certifications (MicroStation, ProjectWise, OpenRoads, CADD Management) Microsoft Certified Professional (MCP) CompTIA A+ or Network+ If you are ready to put your decade of specialized expertise to work managing mission-critical engineering systems, apply today!

Hi, Hope you are doing well. I have an immediate requirement, please let me know if you are interested in this role. Role: Linux & HP-UX System Administrator Mode : Contract Job Summary: We are seeking an experienced L3 System Administrator with deep expertise in Linux (RHEL/SUSE) and HP-UX environments. This role involves advanced troubleshooting, performance tuning, patching, clustering, and automation across mission-critical infrastructure. The ideal candidate will be responsible for ensuring high availability, security, and compliance of Unix/Linux systems. Key Responsibilities: Linux Administration (RHEL/SUSE) Perform OS installation, patching, upgrades, and security hardening. Manage Red Hat Satellite Server for patching and lifecycle automation. Configure and troubleshoot LVM, NFS, SAN storage, and cluster file systems. Conduct crash diagnostics using kdump, kexec, and core dump analysis. Implement clustering solutions (RedHat Cluster, SUSE HAE). Optimize performance using tools like perf, strace, and OSWatcher. HP-UX Administration Manage LVM, cluster file system creation, and volume resizing. Handle failover/failback operations in ServiceGuard cluster environments. Perform OS patching, firmware updates, and advanced troubleshooting. Use tools like SAM, Ignite-UX, GlancePlus, and MeasureWare. Automation & Monitoring Develop scripts using Ansible and Shell for automation and monitoring. Configure logging and health checks using rsyslog, OSWatcher, etc. Security & Compliance Collaborate with security teams for vulnerability remediation. Implement system hardening and ensure compliance with IT policies. Incident & Problem Management Provide L3 support for critical incidents and root cause analysis. Document resolutions and contribute to knowledge base and SOPs. Required Skills: 7-10 years of experience in Linux and HP-UX system administration. Strong expertise in RHEL 7/8/9, SUSE Linux, and HP-UX 11.x. Proficiency in Red Hat Satellite Server, LVM, clustering, and SAN/NAS storage. Advanced troubleshooting and performance tuning skills. Strong scripting knowledge (Shell, Ansible). Preferred Qualifications: Certifications: RHCSA/RHCE, SLES, HP-UX Certified System Administrator. Experience in cloud-based Linux environments (AWS, Azure). Familiarity with ITIL processes and enterprise-grade monitoring tools. Thanks, Ravi Kumar Raas Infotek Newark, DE 19702 Direct No: ************ Email: **************************

We're Hiring: Information Management Coordinator (Second Shift) Are you an experienced IT professional ready to take on a hands-on role in a fast-paced manufacturing environment? Join our team and help drive operational excellence through smart tech solutions and infrastructure support. What You'll Do Manage server installations, upgrades, and performance. Troubleshoot end-user systems and support shop floor technology. Monitor network security and ensure compliance with IT policies. Lead disaster recovery planning and implementation. Collaborate with external service providers and support ISO initiatives. Maintain IT inventory and align assets with financial records. What We're Looking For Degree in Computer Science, Networking, or related field. 3+ years of IT administration experience (automotive industry a plus). Experience in international environments preferred. Fluent in English; Spanish, French, or German is a plus. Strong skills in process excellence, customer commitment, and communication. Why Join Us? Global exposure in a tech-forward environment. Career growth opportunities. Direct impact on production and operations. Collaborative, high-performance culture. Work Environment On your feet throughout the shift; lift up to 50 lbs. Frequent movement: bending, twisting, climbing. Facility is not climate-controlled - hot summers, cold winters. Moderate noise levels; fast-paced production deadlines. Flexibility and independence required.

About Us Every moment of every day, people around the world rely on the energy they access through infrastructure built by Quanta. Comprising the largest skilled-labor force in North America, our employees are highly skilled and innovative, continually working to connect people and power. We're building the infrastructure that supports the energy transition, and there are more opportunities than ever to be part of our team. Join us and build your career building a brighter future. Imagine what you could do here. We encourage, inspire, and support our people to seize opportunities in our corporate office and with hundreds of our operating companies worldwide that provide solutions for the utility, renewable energy, electric power, industrial, and communications industries. Quanta actively promotes and maintains a culture of belonging where all employees can be themselves, live their values, and find opportunities to succeed. When you join our team, you join a dynamic organization in which career development is encouraged, excellence is rewarded, and diversity is prized. Come find out how our people power modern life. Position Overview The Senior Cloud & Systems Administrator will be responsible for managing, maintaining, and optimizing our hybrid IT Infrastructure. This includes overseeing on-premises and cloud- based systems, ensuring high availability, implementing enterprise-level security policies, and driving improvements in backup, disaster recovery, and system performance. The ideal candidate has extensive hands-on experience with Microsoft Azure, Microsoft 365 administration (including Exchange, SharePoint, Intune, Sentinel, and others), VMware, Windows Server, SQL Server, Microsoft Fabric, SaaS integrations, backup and recovery solutions, and Entra ID. What You'll Do: Manage, monitor, and maintain Windows Servers, virtualized environments (VMware), and Azure resources. Oversee Microsoft 365 administration, including Exchange, SharePoint, Intune, Sentinel, and related services. Implement and maintain enterprise security measures, including Entra ID configurations, Conditional Access policies, multi-factor authentication (MFA), and other identity security controls. Administer Microsoft SQL Server environments, including performance tuning, backup strategies, query troubleshooting, and optimization. Provide day-to-day administration and configuration of Microsoft Fabric for data platform and analytics needs. Develop, maintain, and test backup and disaster recovery strategies to ensure data integrity and business continuity. Support SaaS applications and integrations, ensuring secure connectivity, data flow, and user access alignment with company standards. Proactively monitor systems for performance and reliability issues, applying corrective actions as needed. Assist in planning and executing infrastructure upgrades, migrations, and integrations. Collaborate with cross-functional teams to support business applications and IT initiatives. Maintain documentation for configurations, procedures, and troubleshooting guides. Provide tier-3 support for escalated issues and mentor junior IT team members. What You'll Bring: 5+ years of experience in system administration in a mid-to-large enterprise environment. Strong expertise with Microsoft Azure and Microsoft365 administration (Exchange, SharePoint, Intune, Sentinel). Solid experience with SQL Server administration, including performance tuning and troubleshooting. Familiarity with Microsoft Fabric administration and integration with Microsoft data platforms. Hands-on experience with VMware vSphere (installation, configuration, performance tuning). Experience with backup and disaster recovery solutions (e.g., Veeam). Experience working with SaaS-based platforms and integrations across cloud and on-premise environments. In-depth understanding of identity management and security policies (Entra ID, Conditional Access, MFA, RBAC). Familiarity with networking fundamentals (DNS, DHCP, VPNs, firewalls). Excellent troubleshooting and problem-solving skills. Strong documentation and communication abilities. Certifications (preferred but not required): Microsoft Certified: Azure Administrator Associate, MCSA/MCSE, VCP (VMware Certified Professional), Microsoft Certified: Data Analyst Associate (for Fabric/Power BI environments). Why Join Us Competitive salary and benefits package. Opportunities for professional growth and certification support. Collaborative and forward-thinking IT team. Chance to make a meaningful impact in a growing enterprise. Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, or any other basis protected by applicable federal, state, or local law. Quanta Services is an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or to request reasonable accommodation in the job application, interview, or hiring process, please contact Quanta Services' Human Resources department.

Role- Network Administrator We are seeking an experienced Network Administrator to support and maintain our Palo Alto SASE/SD-WAN solution with Prisma Access and Cisco Meraki switches and access points. This is a Hybrid onsite role (3 days per week) focused on ensuring network health, responding to performance issues, and managing upgrade schedules for critical network infrastructure. Essential Duties and Responsibilities Network Health Monitoring & Response Monitor Palo Alto Strata Cloud Manager dashboards for SD-WAN and Prisma Access performance. Track Meraki dashboard for switch and AP health. Respond promptly to alerts indicating performance outside tolerance or outages. Perform root cause analysis and escalate issues as needed. Incident Management Troubleshoot connectivity issues across SASE, SD-WAN, and Meraki environments. Coordinate with internal teams and vendors for resolution. Document incidents and corrective actions in ServiceNow or equivalent ticketing system. Upgrade & Patch Management Maintain a schedule of firmware and software updates for Palo Alto and Meraki devices. Validate compatibility and perform upgrades during approved maintenance windows. Communicate upgrade status and timelines to stakeholders. Configuration & Administration Manage network policies, routing, and QoS settings in Palo Alto Strata Cloud Manager. Administer Meraki switches and APs, including VLAN configuration and SSID management. Ensure compliance with security standards and best practices. Reporting & Documentation Produce weekly and monthly health reports for leadership. Maintain accurate documentation of network topology, configurations, and change logs. Track SLA adherence and provide performance metrics. Collaboration & Continuous Improvement Work closely with cybersecurity and IT teams to align network operations with security policies. Recommend optimizations for network performance and reliability. Required Skills & Qualifications Hands-on experience with Palo Alto Strata Cloud Manager, Prisma Access, and SD-WAN. Proficiency in Cisco Meraki dashboard administration (switches and APs). Strong troubleshooting skills for WAN, LAN, and wireless networks. Familiarity with NAT-T, IPsec tunnels, and cloud-delivered security. Knowledge of firmware lifecycle management and upgrade best practices. Excellent documentation and communication skills. Preferred Certifications Palo Alto Networks Certified Network Security Engineer (PCNSE) or equivalent. Cisco Meraki CMNA or CCNA. ITIL Foundation (for change management and incident handling) Thanks & Regards, Gufran Ahmad MARVEL InfoTech, Inc. Desk: ************ Ext 105 Fax: ************ Email: ************************* ********************** MBE - NMSDC - NYNJ

Base Comp: 120-180K base (Flexible Compensation) We're hiring an Network Security & IT Systems Engineer for a Fort Worth-based private investment firm. This role combines hands-on systems administration, network & security engineering, and strategic problem-solving, with a focus on clear communication across technical and non-technical teams. You'll join a small, collaborative group that values initiative, ownership, and creativity. If you're technically sharp and eager to make an impact in a fast-paced environment, we'd love to hear from you. Responsibilities: Design, maintain, and troubleshoot LAN/WAN, VPN, wireless networks, and Windows-based server environments; lead infrastructure projects including storage, virtualization, and automation. Develop scripts to streamline tasks, manage endpoint protection, disaster recovery, backups, and access controls to ensure system integrity. Exploring and integrating AI solutions into workflows and infrastructure. Skills & Experience Required: Targeting 2-5+ years of related hands-on experience Bachelors Degree with 3.25+ GPA Operating in a Windows-based environment - Microsoft Azure, Office 365, SharePoint Familiar with Cisco, PowerShell, SQL, Azure Open AI If joining us sounds like where your next chapter career-wise begins, apply today! Please apply through the advert and feel free to email me directly at for any specific questions regarding the role.

Lead DevOps & Systems Engineer - Build the Infrastructure for a New Global Network Are you ready to solve one of the biggest problems around trust? The internet was built without a native trust layer. This fundamental gap creates friction, duplicates effort, and hinders innovation. At Noetic, we're not just iterating; we're building something entirely new - a trusted global network where identity is woven into the very fabric of technology, finally moving trust from the application layer to the network layer. Role Summary As a Lead DevOps & Systems Engineer at Noetic, you will be responsible for designing, securing, automating, and operating the hybrid infrastructure that powers our trust platform. This is a hands-on, high-impact role where you will work across Linux systems, Kubernetes clusters, AWS cloud services, and on-prem data center environments to ensure our systems are hardened, resilient, scalable, and compliant. Your expertise in Linux internals, DevOps automation, Kubernetes lifecycle management, cloud security, CI/CD, and distributed systems will be crucial to our platform's reliability and performance. You will collaborate closely with engineering, security, and architecture teams to build infrastructure that meets strict standards for availability, security, and operational excellence. Key Responsibilities Linux Systems Engineering & Enterprise Operations Build and maintain hardened Linux servers (RHEL/AlmaLinux/Ubuntu LTS). Perform kernel tuning, SELinux configuration, system hardening, and OS baseline enforcement (CIS, NIST, ISO 27001). Develop Golden Images and automated provisioning workflows Troubleshoot advanced OS, hardware, firmware, virtualization, and kernel-related issues. Kubernetes Engineering & Automation (AWS + On-Prem) Deploy and maintain Kubernetes clusters (EKS + on-prem/bare metal). Automate cluster lifecycle tasks (bootstrap, scaling, upgrades, node provisioning). Implement and secure cluster networking, service mesh, ingress, persistent storage, and workload policies. Integrate Kubernetes with centralized logging, monitoring, and auditing systems. DevOps, CI/CD, IaC, and Automation Develop CI/CD pipelines using GitHub Actions, GitLab CI, or Jenkins. Implement Infrastructure-as-Code (Terraform, CloudFormation) for repeatable deployments. Build automation workflows using Ansible, Bash, Python, and GitOps patterns. Ensure CI/CD and IaC meet security, compliance, and audit traceability standards. AWS Cloud Engineering & Security Support AWS infrastructure including VPCs, subnets, routing, security, RDS, EKS, EC2, IAM. Implement AWS IAM least-privilege access models. Maintain logging, encryption, and monitoring for compliance. Optimize cloud resources for performance, HA, cost, and security. Security Compliance, IAM Governance, and Audit Remediation Enforce security baselines aligned to SOC 2, ISO 27001, NIST, CIS Benchmarks. Implement IAM governance for RBAC, PAM, MFA, SSH key lifecycle, identity federation. Lead vulnerability management, log retention, audit trails, and compliance reporting. Conduct internal security reviews and implement corrective actions. High Availability (HA), Disaster Recovery (DR), and Resilience Engineering Deploy HA topologies for compute, storage, Kubernetes, and network layers. Design DR strategies including replication, cross-region failover, and backup automation. Conduct DR testing, failover drills, and resilience validation. Build monitoring and alerting systems that detect degradation early. Hybrid Data Center Operations Deploy and maintain servers in on-prem racks (HPE/Dell/Nutanix/KVM/ESXi). Integrate AWS cloud with on-prem networks for hybrid deployments. Optimize high-IOPS workloads via OS, NIC, network, and storage tuning. Maintain enterprise monitoring dashboards (Zabbix, Prometheus, Grafana, ELK). Required Technical Skills & Expertise Deep mastery of Linux internals, SELinux, kernel tuning, systemd, cgroups. RAID, LVM, multipathing, NVMe performance tuning. Knowledge of high availability and load balancer configurations Good understanding of Data Center Networking, firewalls, VLANs, DNS, etc. CI/CD automation, Terraform, CloudFormation, GitOps, Ansible. Kubernetes security, RBAC, PSP/PSA, OPA/Gatekeeper, Helm, Kustomize. AWS IAM, KMS, Secrets Manager, CloudTrail, GuardDuty, Config, Organizations. Compliance frameworks: SOC 2, ISO 27001, CIS, NIST; evidence gathering and audit remediation. HA & DR deployment for cloud and on-prem workloads. Soft Skills & Leadership Excellent communication and documentation skills. High level of multi-tasking capability Ability to lead technical reviews, incident response, and post-mortems. Collaboration across engineering, development, security, and IT operations. Preferred Qualifications 5+ years Linux systems engineering experience. 5+ years DevOps & Kubernetes automation & support experience. Kubernetes and CI/CD related certifications preferred RHEL Administration certification preferred AWS Certifications preferred. Why Dallas? Why In-Office? Building a futuristic trusted global network requires intense, high-bandwidth collaboration. We believe that being physically present allows for spontaneous whiteboard sessions, rapid feedback loops, and deep relationship-building crucial to tackling this mission. You'll have unparalleled access to the entire team, accelerating your learning, impact, and ability to influence Noetic's trajectory. We're building a tight-knit, mission-driven culture here in Dallas, and your presence is key. Benefits & Perks • Relocation Assistance - We provide financial support to ensure a smooth move. • Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance. • 401(k) plan with company match. • Unlimited paid time off. • On-site gym. • Daily lunch. Ready to Build the Future? If you're an exceptional Lead DevOps & Systems Engineer driven by mission, excellence, and the desire to shape foundational infrastructure, we want to hear from you. Join Noetic and help us build the trust network of tomorrow. Apply now! We welcome applications from all qualified candidates who are authorized to work in the U.S. However, we are unable to provide visa sponsorship at this time. Noetic Global Corp. is an equal opportunity employer. Noetic complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws. No phone calls or agencies please.

Must Have Technical/Functional Skills: Strong knowledge in Switching technologies - Tenant, VRFs, BDs, EPGs, VXLAN, STP, Trunking, Ether channel, HSRP, VRRP, LACP, PaGP, BGP, OSPF, MP-BGP Switching Models Nexus 9K, 7K, 5K, 2K, VPC, FEX, VDC, Cisco VSS, VPC, Cisco Catalyst 6800, 6500, 4500, 3800, 3500 2900 with stacking. Deep understanding of Internet Protocol (IP) addressing and Variable Length Subnet Mask (VLSM). Extensive experience on designing and implementing Cisco ACI, SDA (Software-Defined Access), DNAC with Data Center Networking Technologies and Cloud Solutions. Strong experience with Monitoring and Alerting Tools: Cisco APIC/ACI, Nexus Dashboard, Cisco DNAC, Cisco ISE, PagerDuty, Nagios & Thousand Eyes. CCNP Certified (Routing & Switching) & Higher Strong knowledge on Cisco Data Center with ACI environment (Single/Multi Pod) Expert Knowledge of LAN switching technologies: STP, Trunking, Ether channel and good understanding of high availability fundamentals (HSRP and VRRP) Good understanding of Local Area Network (LAN) switching technologies including ACI, APIC, VXLAN, fabric path, SDA, DNAC, ISE, Spanning Tree, Virtual LAN (VLAN), and VLAN Trunking Protocol (VTP) concepts. Good hands-on experience on the load balancing concepts like - LACP, PaGP Strong hands-on work experience with Cisco Nexus 9K, 7K, 5K, 2K devices, Cisco Catalyst 9K, 3K & 4K series. Experience in designing, deploying, and troubleshooting VSS, VDC, VPC, OTV, Fabric path, FCoE and multi-tenancy in the datacenter. Deep understanding of Internet Protocol (IP) addressing and Variable Length Subnet Mask (VLSM). Good understanding of DHCP, DNS - Hands-on experience & troubleshooting knowledge on Infoblox. Troubleshooting network link/device hardware/configuration issues, isolating the problem, fixing the problem Install, configure, and support large-scale production and corporate network infrastructure including routers, switches, console servers and equipment. Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network. Very strong Layer 2 & 3 Networking skills solid BGP, IPV4, IPv6, Change management. Troubleshooting the routing protocols like BGP, EIGRP, Static and OSPF and work with the ISPs and internal teams to resolve the issues. Experience working on CoS, QoS, WRED and related quality of service parameters. Working knowledge on MPLS, Metro Ethernet and Hub & Spoke concepts Roles & Responsibilities: Provide operations support for Enterprise LAN, Security, Data Center, and Campus Network platforms across North America locations. Installing, configuring, and supporting network equipment including Switches & Routers using APIC & DNAC tool. Configuration and Operational support experience with Cisco ACI - Spine-leaf switches, APIC and APIC-EM controller, Nexus switches. Resolve connectivity problems between applications, EPGs, and external networks. Diagnose routing, contracts, and endpoint learning issues. Maintain external connections (L3Out, firewalls, load balancers) and Apply micro segmentation and policy rules. Add or update ACI objects (tenants, VRFs, bridge domains, EPGs, contracts). Deep understanding of network orchestration and automation using Cisco ACI/APIC, SDA & DNAC with ISE integration. Procuring network equipment and managing subcontractors involved with network installation. Configuring routing and switching to maximize network efficiency and security. Supervise and or performing site installs, maintenance, upgrades or software enhancements to support the network infrastructure needs. Plan and execute APIC and switch firmware upgrades. Function as a point of escalation for operational entities regarding regular or complex issues. Maximizing network performance through ongoing monitoring and troubleshooting Investigating faults in the network Resolve incidents/problems/Changes according to established procedures. Work on Service improvement activities and completing it within the target dates. Explore & Support automation where possible. Work closely with customer, Infrastructure teams and vendors such as Cisco. Reporting network status to key stakeholders Base Salary Range: $80,000 - $110,000 per annum TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off : Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Senior Cloud Infrastructure Engineer We are seeking a highly experienced and strategic Senior Cloud Infrastructure Engineer / Architect with a minimum of 6+ years of extensive, hands-on experience in architecting, implementing, and administering scalable, secure, and automated cloud infrastructure solutions. The ideal candidate is a hands-on technical leader with a proven track record in designing multi-cloud solutions and driving modernization through advanced Infrastructure as Code (IaC) and DevOps methodologies. This role requires expertise in building reliable, efficient platforms across multi-cloud environments, specifically Microsoft Azure. Core Competencies & Key Responsibilities Cloud Architecture & Infrastructure as Code (IaC) Design & Provisioning: Lead the design and provision of complex, scalable multi-cloud infrastructure (Azure and AWS), including VMs/EC2, AKS/EKS/ECS clusters, VNets/VPCs, and various storage solutions (Blob Storage, S3). IaC Expertise: Develop, implement, and maintain advanced Infrastructure as Code (IaC) templates using Terraform modules and ARM Templates (or Bicep). Secure State Management: Implement secure backend state management practices for Terraform. Optimization: Configure and optimize Azure and AWS services (e.g., Load Balancers, Key Vault) for performance, cost, and reliability. DevOps, CI/CD, and Containerization Automation Frameworks: Design, develop, and lead CI/CD automation frameworks and multi-stage pipelines utilizing tools such as Azure DevOps, GitLab, GitHub Actions, or Jenkins. Advanced CI/CD: Automate critical tasks, such as AKS cluster version upgrades with near-zero downtime. Container Orchestration: Expertly orchestrate and manage containerized workloads using Docker and Kubernetes (AKS, EKS, ECS) to support mission-critical operations. Scripting & Automation: Maintain proficiency in scripting and system automation using Python, PowerShell, and Bash. Security, Governance, and Compliance Governance Leadership: Lead the design and implementation of enterprise-wide cloud governance initiatives, including enforcing Azure tagging policies, naming conventions, and policy-driven compliance reporting using Azure Policy. Security Implementation: Implement and enforce robust security protocols, including RBAC, SSO, and data access controls. Secrets Management: Establish and maintain secure code pipelines and manage secrets using enterprise-grade tools like HashiCorp Vault and Sentinel. Network Security: Configure and manage advanced network security solutions, including Azure Application Gateway (with WAF) and third-party firewalls (e.g., FortiGate). Compliance: Ensure infrastructure security and compliance with organizational standards and regulations (e.g., HIPAA compliance). Cloud Financial Management & Operations Cost Optimization: Proactively identify and execute significant cost savings measures (target 35%+ reduction), including VM right-sizing, Reserved Instance planning, and idle resource cleanup. Resource Hygiene: Develop scripts and automated processes to audit and clean up unused or orphaned resources (vnet, disks, public IPs, compute, storage). Monitoring & Alerting: Configure and maintain enterprise monitoring solutions, including Azure Monitor and Log Analytics (or Application Insights) for proactive alerting, performance insights, and operational dashboards. 2. Specialized Data Platform Focus (Differentiator) Snowflake Administration: Lead the end-to-end implementation and administration of the Snowflake cloud data platform, including account setup, virtual warehouse provisioning, and data ingestion (e.g., from AWS S3). Data Governance & Security: Administer Snowflake security and governance by implementing RBAC, SSO, data masking policies, and secure views. Optimization: Implement cost governance in Snowflake using Resource Monitors and auto-scaling warehouses and leverage advanced features like data sharing and zero-copy clone. Big Data: Architect, deploy, and support multi-node Hadoop clusters (Cloudera/Hortonworks), implementing and securing services like HDFS, Yarn, Spark, Hive, and Zookeeper with Kerberos and Apache Sentry. 3. Required Qualifications & Competencies Experience: Proven experience as a Senior Cloud/DevOps Engineer or Architect (or similar roles like Senior Cloud Developer or Cloud Systems Engineer) with 6+ years of hands-on experience. Core Technical Stack: Deep expertise in Multi-Cloud Architecture (AWS, Azure), Terraform, CI/CD Automation (Azure DevOps/GitHub Actions), and Virtualisation, Storage concepts, Containerization & Orchestration (Docker, Kubernetes). Proficiency: Hands-on experience with Python, Bash, and PowerShell. Leadership: Demonstrated commitment to mentorship and collaboration to cultivate a high-performing culture. Mindset: A strong focus on delivering reliable, scalable, and efficient platforms.

We are seeking a highly skilled Cloud Infrastructure Engineer to lead the migration of Smart TV and Mobile Cloud backend services from AWS to Microsoft Azure. This position focuses on re-architecting backend platforms that power connected TV ecosystems, mobile companion apps, streaming APIs, personalization, and telemetry pipelines. The role requires a deep understanding of AWS and Azure cloud environments, infrastructure automation, and enterprise-grade disaster recovery (DR) strategies. The ideal candidate will ensure the platform's resilience, scalability, and cost efficiency while maintaining business continuity for millions of active users. Key Responsibilities: Cloud Migration & Architecture Lead the end-to-end migration of Smart TV and mobile backend services from AWS to Azure, ensuring minimal downtime and seamless service continuity. Map AWS workloads (EKS, Lambda, S3, DynamoDB, API Gateway, Cognito) to Azure equivalents (AKS, Azure Functions, Blob Storage, Cosmos DB, API Management, Azure AD B2C). Design Azure-native architectures for performance, observability, and reliability. Develop Azure Landing Zones, networking architecture (VNet, ExpressRoute, Private Link), and governance frameworks for the migrated workloads. Infrastructure Automation & Operations Implement Infrastructure-as-Code (IaC) using Terraform for standardized deployments. Build CI/CD pipelines using Azure DevOps for backend microservices, API gateways, and telemetry collectors. Configure monitoring, logging, and alerting using Azure Monitor, Application Insights, and Log Analytics. Optimize mobile/TV backend workloads through autoscaling, caching (Azure Front Door, Redis), and CDN integration. Disaster Recovery (DR) & Business Continuity Design, implement, and maintain DR and high availability strategies across multiple Azure regions. Develop data backup, restore, and replication plans using Azure Backup, ASR (Azure Site Recovery), and Geo-Redundant Storage (GRS). Define and maintain RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets for all critical services. Automate failover and failback processes using ARM templates, Runbooks, or Azure Automation. Conduct regular DR drills to validate operational readiness and failover reliability.Security, Compliance & Performance Implement Zero Trust architecture, RBAC, and Managed Identities for all Azure resources. Secure credentials and tokens with Azure Key Vault. Apply API security policies (OAuth2, JWT, throttling, WAF) in Azure API Management. Ensure compliance with GDPR, CCPA, and digital content protection policies for streaming and telemetry data. Collaboration & Leadership Partner with TV OS, mobile app, DevOps, and backend teams to ensure smooth migration and testing. Document migration blueprints, runbooks, and DR response procedures. Lead post-migration optimization efforts (cost, performance, and scalability). Mentor junior engineers in Azure cloud operations and DR planning. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter: Name: Mukesh Email: ********************************* Job-id: 25-53578

Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX. Job Title: Technical Support Engineer - Contractor Pay Rate: $34/hr (W-2) Initial Duration: 12 months Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability. The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution. As a Technical Support Engineer, you'll: - Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues. - Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed. - Maintain NixOS systems, verify version integrity, and complete post-update health checks. - Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux). - Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts. - Support hardware-level troubleshooting by identifying faulty components and validating replacements. - Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings. Daily Tasks: - Diagnostics on onboard systems via SSH - Connect to robots over ssh, usage of internal pipeline utilities for check up and debug - Working with dashboards, analyzing log files, identifying anomalies - Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health Required Skills: - Strong Linux CLI skills and comfort working on production hosts via SSH - Proven ability to interpret system/service logs and reason from symptoms to root causes - Practical knowledge of systemd/journalctl and basic networking tools - Familiarity with NixOS concepts and workflows (or readiness to learn quickly) - Clear written communication (incident notes, escalation summaries)

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: Port Arthur ,TX Duration:5 months (with possible extension) Skills Overview Must be experienced in DESKSIDE support Win7/Win XP OS support. Troubleshooting Office 2003/2007/2010 support end user trouble shooting skills Valid Driver's license required. Additional Information For more information, Please contact Shubham ************

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, POS and TV Mounting

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

**Have you ever thought about being part of a company that reimagines chemistry every day to build a better world?** That's the purpose of Indorama Ventures, and we want you with us on this journey! We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally. We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry. Here, diversity matters. Our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all. **What we're looking for:** The technician provides daily IT onsite support for offices and production facilities in Clear Lake, Pasadena and other Indovinya sites as needed. They are responsible for managing service requests and incidents, supporting essential business systems and infrastructure, and collaborating with vendors as needed. All activities are performed in alignment with organizational standards for quality, safety, compliance, and accurate customer service procedures. **Prioritized Essential Job Functions, Authorities and Responsibilities** **With Minimal supervision and Moderate decision-making:** - The technician serves as the primary point of contact for IT service requests, providing both remote and deskside support to ensure timely resolution of incidents within established service levels. They collaborate with various resolver groups and other IT departments as necessary to address and close issues, while diligently capturing and recording high-quality information and actions. Additionally, the technician monitors ticket queues, responds promptly to new requests, tracks outstanding calls and work orders, and communicates progress and escalations to users to uphold the organization's commitment to customer focus - The technician serves as the primary focal point responsible for addressing region-specific IT requirements, which include global IT projects, vendor visits, local and regional controls, business development, issue escalation, licensing, and asset management. In executing these duties, the technician liaises with external support organizations and third-party suppliers to ensure effective collaboration and resolution of technical challenges. - Maintain accurate records of all IT assets by regularly tracking inventory and ensuring timely updates to asset information within the ServiceNow Configuration Management Database (CMDB). This includes verifying asset details, documenting changes, and reconciling discrepancies to support effective asset lifecycle management and compliance with organizational standards. Collaborate with relevant teams to ensure asset data integrity and facilitate audits or reporting requirements as needed. - The technician participates in broader Indovinya projects as deemed appropriate, including but not limited to acquisitions, disposals, major organizational restructuring initiatives, hardware refresh programs, and projects initiated by the IT department. - The technician provides training to users on standard desktop and local applications, ensuring they are proficient in essential IT tools. Additionally, the technician instructs users on the correct procedures for submitting service requests and incident tickets, promoting efficient issue resolution and adherence to organizational protocols. This focused training helps streamline support processes and enhances overall user productivity. **Additional Responsibilities** - Provide onsite support for the Dayton site once weekly - Regularly carries out all assigned responsibilities as part of their core duties. - Provides local language support on behalf of call center agents, functioning as an essential component of the Service Desk to facilitate effective communication and issue resolution. - Participates in and completes all company-mandated training programs. - Delivers advanced technology support for business-critical systems-such as Access Control, Human Resources, and Financial Systems-that require a higher level of expertise due to their significant operational impact. - Acts as the first point of contact for Site Management for all IT-related inquiries and issues when serving as the sole IT representative onsite, ensuring prompt and knowledgeable support. **Education / Experience / Skills Requirements** **Education and experience requirements:** - High School Diploma or GED required. - Associate degree in Computer Science, Information Technology, Electronics, or related field preferred **Certifications, licenses, or registrations:** - Certifications such as CompTIA A+ / Network+, Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation, or equivalent hands-on experience **Specific Skills and Knowledge** **A qualified candidate should have broad knowledge & exposure in the following areas:** **Technical Proficiency** - Endpoint administration: Expert-level troubleshooting for Windows 10/11 endpoints, drivers, profiles, GPOs, and application issues; proficiency with imaging and provisioning workflows (SCCM & Autopilot), device enrollment, compliance policies, and remediation scripts. - Microsoft 365: Strong working knowledge of Outlook, Teams, OneDrive, SharePoint, Office applications, and mobile app management, including data protection and collaboration features. - Networking fundamentals: Practical ability to diagnose connectivity (TCP/IP, DHCP/DNS, VLAN basics), Wi Fi client issues, VPN client problems, and to coordinate with network engineering on switch/WAP incidents. - Printing and peripherals: Experience supporting enterprise print services and MFPs, escalating to managed print vendors when appropriate. - Line-of-business apps: Familiarity with specialized manufacturing or engineering applications; capacity to support SAP GUI deployment/configuration. **Platforms & Tools** - Microsoft Intune (Endpoint Manager) for device and app lifecycle (policy, compliance, Win32 packaging, Autopilot). - Service desk and ticketing: Operates within our service desk processes; every request or incident is managed through tickets to ensure accountability and continual improvement. - ServiceNow CMDB awareness: Maintains accurate asset records and updates CI attributes aligned to asset lifecycle, change, and incident records (Tier 2 analysts are expected to reconcile data quality with the service desk). - Monitoring tools: Reads/acts on endpoint/network monitoring signals and collaborates with resolver groups (e.g., logic/health alerts for WAPs, switches). **Service Management & Process** - ITIL-aligned practices: Skilled in Incident, Request, Problem, and Change workflows; ensures precise ticket documentation, impact/urgency assessment, and clear work notes and user communication. - Escalation management: Functions as a focal escalation point and coordinates effectively with managed service partners, and third party suppliers drive timely resolution. - Knowledge management: Creates/updates knowledge articles, runbooks, and end user guides; contributes to continuous improvement of support procedures. **Communication & Collaboration** - Customer focus: Communicates clearly with users regarding status, next steps, and escalations; manages expectations and provides proactive updates on outstanding calls/work orders. - Cross-team coordination: Works closely with resolver groups (Network, Systems, EUC) and site operations; partners with vendors and MSPs on dispatches and specialized fixes. - Training support: Delivers concise user training on desktop apps and correct procedures for submitting service requests and incident tickets via the service desk. **Experience supporting multi site operations and coordinating onsite/remote dispatch with MSPs.** **What do we offer?** A competitive compensation package, including: - Health insurance - WellHub / TotalPass - Life insurance - And other exclusive benefits The division you'll be joining is a global leader in the chemical industry. We offer a broad portfolio of solutions and high delivery standards to markets such as Crop Solutions, Home and Personal Care, Coatings, Energy & Resources, and Performance Products. **Here, you can make a difference.** **Join us!** We're Indovinya, a top producer of chemical intermediates and surfactants. Our extensive portfolio is designed to meet our customers' most diverse needs. As producers of solutions used for crops, oil and gas, coatings, home and personal care, and other applications, we are present in the daily lives of millions worldwide. Through our increasingly sustainable chemistry, designed to meet the needs of each of our customers carefully, we want to transform our operations and products into something increasingly relevant for the planet. We are part of Indorama Ventures Public Company Limited, one of the world's leading petrochemical producers, and are present globally with manufacturing in Europe, Africa, Americas, and Asia-Pacific. With 18 plants, seven R&D centers, and an experienced management team, we have a strong track record of environmental stewardship. Our expertise lies in innovative, eco-friendly chemistry. Today, Indovinya emerges as a more robust and strategic company dedicated to driving new business opportunities while prioritizing the well-being of countless individuals as employees, customers, suppliers and mainly the communities close to our operations worldwide.