Reliability Support Engineer- UniFirst
Systems administrator job in Wilmington, NC
Equipment Maintenance Knowledge - minimum of 5 years of work experience repairing and installing machinery and processing equipment in an industrial environment. Applicable military experience will be considered.
Minimum of 3 years of experience supervising maintenance personnel is preferred.
Equipment knowledge such as wiring, electrical, electronic components, pipe systems and plumbing, and mechanical required.
Maintenance Management experience including planning, scheduling, budgeting, negotiating, parts management, vendor management, maintenance management systems required.
Ability to and have experience in troubleshooting, performing root cause analysis, and logically solving equipment and process related issues is required.
Proficiency in Microsoft Office required.
Ability to read blueprints and schematics required.
Ability to read and understand maintenance literature printed in English required.
General Boiler and Steam systems knowledge preferred.
Basic welding equipment knowledge preferred.
HVAC experience preferred.
Certification applicable to reliability is preferred such as CPMM, CMRP, etc. is highly desirable.
Competencies:
1. Prioritization / Time Management - Prioritizes multiple tasks properly to meet deadlines; recognizes time constraints and adjusting work schedule and priorities to address them; manages time wisely to ensure maximum efficiency and productivity.
2. Critical Thinking - Uses inductive and deductive reasoning to formulate general rules or principles and apply them to work; identifies flaws in logical reasoning; understanding complex conceptual relationships; accurately detects underlying themes or patterns in data.
3. Negotiation - Persuasively articulates own position, carefully listens to others' positions, and tailors negotiation tactics to bring all parties together and reach desired outcomes; strikes a balance between being firm and being willing to compromise resulting in outcomes that enhance group or organizational effectiveness; demonstrates fairness and searching for win-win solutions throughout the negotiation process.
4. Coaching and Development - Accurately assesses employee's strengths and developmental needs; giving informative and constructive feedback in a manner that enhances others' motivation; providing challenging assignments and opportunities for development; guiding others to overcome setbacks and learn from experience.
5. Problem Solving - Uses a logical thought process to determine situational issues or root causes creating conflict, delay, process failures, and other issues affecting the productivity of the Company or any of its functions; and devises and implements solutions to these issues.
Education:
High school Diploma or GED required.
Two-year technical degree in an appropriate background preferred.
A four-year engineering degree or military equivalent training is highly desirable.
Additional Requirements:
Driving Ability
Must be at least 18 years of age.
Valid non-commercial driver's license.
Safe driving record.
Must be able to travel extensively up to 75% of the time.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
To lead reliability initiatives for UniFirst field locations who perform maintenance on buildings, facilities, and assets to raise the level of asset reliability through the improvement of maintenance practices. Partners in this position will make visits to field locations on a regular basis to assist in technical training, partner development, maintenance team coaching and mentoring, implementation of reliability processes and practices, and equipment optimization and cost management.
This individual will act as a Business Partner to field locations where there is a two-way accountability support structure in assisting locations in improvement tasks, processes, and everyday routines. This position must also represent the Corporate interests of the entire organization in ensuring locations are adhering to requirements implemented by Company leadership.
General Job Responsibilities:
Supports the UniFirst safety culture in practice and observation. Assists Safety engineers and field partners in safety process improvement, record keeping, and scorecards / audits.
Provides guidance and oversight to field locations in the implementation of various UniFirst reliability and maintenance initiatives.
Makes regular visits to assigned field locations to coach, mentor, train, and develop maintenance human capital resources.
Performs Reliability Playbook / Scorecard coaching visits at field locations. Work with locations to drive progress on critical action items. Assist field locations in raising their reliability and maintenance scores and other Key Performance Indicators (KPI's).
Conducts Reliability Scorecard audits at field locations as assigned.
Drafts and publishes various reliability, maintenance, and after visit reports.
Follows up on reliability and maintenance action plans to track and assess progress of field locations.
Assists in the implementation of various reliability improvement initiatives across the organization. i.e. Reliability Playbook / Scorecards, Computerized Maintenance Management Systems (CMMS), predictive maintenance (PdM) practices, and other technical tools.
Provides hands-on / side by side assistance to assist in training UniFirst maintenance partners.
Ensures locations in the assigned group are completing Preventive Maintenance processes and tasks as required in the CMMS and as directed by leadership.
Provides input to improve equipment and production / maintenance processes.
Provides input to improve building designs relating to maintenance and equipment reliability processes.
Works with vendors to measure performance and ensures field locations are receiving required and proper support.
Acts as a liaison between vendors / suppliers, field locations, engineering, and leadership to resolve issues, negotiate solutions, and improve support to UniFirst.
Works with contractors to assist field locations and monitors contractor safety practices to ensure they meet UniFirst, OSHA, and local codes, regulations, and requirements.
Monitors all maintenance related regulatory and environmental compliance requirements within assigned field locations.
Communicates with Management by conducting debriefs of all field visits, through presentations for training, initiative implementation, process changes, etc.
Assists locations in planning for capital project improvements, budgeting, and installation of equipment.
A. Safety
Monitors and assures adherence to all aspects of safety within the maintenance department of assigned locations - as well as throughout the plant organization.
Maintains a safe and clean working environment by complying with procedures, rules, and regulations.
Performs Confined Space procedures where appropriate.
Performs Lockout/Tagout procedures where appropriate.
Monitors training status of maintenance partners within assigned field locations.
B. Administration
Utilizes a Computerized Maintenance Management Systems software tool.
Monitors maintenance budget performance for building, equipment, capital expenditures, and parts & labor of assigned field locations.
Prepares reliability and maintenance reports by collecting, analyzing, and summarizing information and trends.
Ensures that field locations are managing Maintenance Records that includes a current equipment file including but not limited to the following:
Equipment failure, problems, parts used and steps taken to make repairs.
Daily use of the shift change log between all Maintenance partners.
Maintenance records/files for each piece of equipment.
Records and analyzes meter readings of utilities in logs and takes corrective actions where appropriate.
Prepares prioritizes, and assigns a work order list to Maintenance Technician I and II, Maintenance Utility, Maintenance Custodian Technician, and Maintenance Trainee staff as assigned.
C. Negotiation
Frequently communicates with and negotiates with field locations to develop action plans, follow up systems, training steps, and assists in resolving differences of opinion on matters relating to reliability and maintenance of UniFirst assets.
Assists with identifying and evaluating outside service companies that may be more cost effective to work on certain projects.
Assists field locations with securing bids from vendors for projects requiring external labor, parts, and/or supplies.
D. Training
Teaches, trains, and develops maintenance partners.
Identifies and coordinates training for partners on preventive and repair maintenance.
Actively participates in the hiring processes for maintenance technicians and supervisors in all assigned field locations.
Actively seeks out opportunities to improve the UniFirst safety and maintenance training products and practices.
E. Inventory Control
Assists in conserving maintenance resources by using equipment and supplies as needed to accomplish job results. Provides mentoring to Maintenance Supervisors in achieving this function.
F. Personal Development
Maintains technical knowledge by attending educational workshops, reviewing technical publications, and establishing professional networks, and attending job-required training.
Provides regular debriefs to assigned manager.
Performs all other duties as assigned by manager.
Auto-ApplyTransportation Revenue System Specialist
Systems administrator job in Wilmington, NC
Works with and leads multi-disciplinary teams to help our customers design, test, implement, and oversee solutions for transportation revenue collection. The position will focus on design, procurement, development, testing, launch, operations, and oversight of road usage charging (RUC) and tolling pilots and programs, as well as emerging solutions such as integrated RUC and tolling systems, integrated in-vehicle and infrastructure-based technologies for revenue collection, and innovative business models for solution delivery. RUC systems include design, testing, training, and operations oversight for odometer data collection, automated vehicle-based data collection, back-office accounting and vehicle registry transaction systems, and customer support operations. Tolling systems include commercial back-office and customer back-end transaction processing for high-volume, interoperable toll collection systems. Examples of specific work tasks include:
-Creating system designs and corresponding documentation for innovative transportation revenue collection systems, including pilot and operational RUC and tolling programs
-Creating system requirements, business rules,s and use cases for transportation revenue systems procurement documentation
-Overseeing vendor design, development, and implementation of revenue collection systems on behalf of client agencies
-Supporting client procurements of system solutions.
-Designing and overseeing testing and evaluation of revenue system solutions
-Crafting and proposing policy and technical solutions to address client and stakeholder objectives and constraints
-Authoring papers and memoranda that frame technical issues, including alternative solutions, trade-offs, and considerations
-Managing tasks and projects, including scope, schedule, budget, and resource identification
-Presenting findings and recommendations to working groups, task forces, legislative committees, other public bodies, and the public
-Mentoring junior and mid-level staff in revenue collection systems
-Supporting business development efforts and proposals in areas related to the above
-Managing RUC and/or tolling projects
**Job Title:**
Transportation Revenue System Specialist
**Group:**
TSO
**Employment Type:**
Regular
**Minimum Qualifications:**
Bachelor's degree. 10 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. Equivalent additional directly related experience will be considered in lieu of a degree.
**Preferred Qualifications:**
-Direct experience designing, operating, or otherwise supporting innovative transportation revenue collection systems
-Working understanding of top transportation public policy challenges facing U.S. federal, state, and local governments, including funding, technology, and energy
-Excellent analytical skills, including stakeholder and political awareness, especially as relates to revenue collection systems
-Fluency with financial analysis, including cost analysis of revenue collection systems
-Understanding of transportation technology and innovation trends
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
United States - Nationwide
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
10%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Pay Range Minimum:**
$104,229
**Pay Range Maximum:**
$182,374
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
ServiceNow System Administrator
Systems administrator job in Carolina Beach, NC
Job Description
We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.
Key Job Functions:
Proactive Operations and Environment Maintenance
Develop and configure ad-hoc ServiceNow enhancements/configurations
Own issues and bring them to resolution as quickly as possible while providing proactive updates
Strong communication skills
Support architecture of platform and work with teams for implementation of tools and plugins
Define KPIs for and monitor CMDB data quality
Finding solutions from previous cases using the Knowledge Base
Ensure ADO tickets are properly updated and asset management system is properly updated.
Create clear and concise technical and process documentation
Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help
Flexibility to learn new technologies and quickly adapt.
Other duties as assigned.
Key Job Functions:
Strong knowledge of ServiceNow
Strong Knowledge of Office products
Strong Understanding of CMDB management
Understanding of Active Directory
Understanding of Discovery Tools (Discovery and SCCM)
Understanding of ADO
Basic analytical and problem-solving skills
Strong interpersonal skills to interact with clients and team members
Strong organizational skills
Strong communication skills
Ability to work independently but also in a team environment
College degree or equivalent combination of education and experience
Experience with end user services, information technology or related field preferred
On-Call IT Field Technician - Wilmington, NC - Hiring Now
Systems administrator job in Leland, NC
Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
???? Intro Call - A recruiter will contact you for a quick chat
???? Onboarding - Complete paperwork and tax forms electronically
???? Background Check - Mandatory before activation
???? Set Your Availability - You enter your availability in our tech portal
???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Revenue Systems Administrator
Systems administrator job in Wilmington, NC
Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates.
Here's the reality of our trajectory:
* Growing 100% year-over-year
* Our AI product (HOAi) went from $0 to millions in months
* Backed by Cove Hill Partners and JMI Private Equity
* 6M+ doors on our platform, displacing legacy systems
We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.
Overview
This role supports the administration, configuration, and optimization of revenue systems and platforms (primarily HubSpot) by assisting with business problem analysis and implementing automated solutions. Working under the guidance of senior team members, this position focuses on technical implementation, process improvements, and user support to ensure Go-To-Market Revenue systems are effectively maintained and deliver value to the organization.
Accountability Key Initiatives
* Support Implementation Projects
* Maintain System Documentation
* Assist with Data Quality & User Training
Expectations for Success
* Timely completion of assigned technical tasks
* Data accuracy improvement metrics
* User satisfaction with system support
Responsibilities
* Technical Support: Provide day-to-day technical support for the Revenue Operations Team, assisting with troubleshooting and resolving system issues as they arise.
* Implementation Support: Assist in the implementation, configuration, and optimization of HubSpot and integrated tools, working closely with senior team members to identify gaps and recommend improvements.
* System Maintenance: Support the creation and maintenance of custom fields, workflows, and basic automations under guidance. Help translate business requirements into technical specifications.
* Process Support: Assist the GTM team with HubSpot Sales CRM process optimization, including supporting customer lifecycle workflows and GTM stack tool management.
* Documentation: Create and maintain system documentation, including process guides, user manuals, and technical specifications. Document system changes and updates.
* Data Quality: Monitor data quality and integrity, flagging issues and assisting with data cleanup initiatives. Support the creation and maintenance of basic reports and dashboards.
* User Support: Provide first-line support to users across the organization, helping resolve basic system questions and escalate complex issues as needed. Assist Sales Enablement with user training materials.
* Continuous Learning: Stay current with HubSpot features and updates, participating in training and certification programs to enhance technical expertise.
Requirements
* Bachelor's degree in marketing, business, information technology, or a related field (or international equivalent), or equivalent experience
* HubSpot certification (at minimum: HubSpot Sales Software or Marketing Software certification)
* Strong understanding of HubSpot's core capabilities and basic functionality
* Experience with or exposure to technical integrations (e.g., Zapier, basic API connections)
* Good understanding of revenue operations processes and best practices
* Strong written and verbal communication skills with ability to explain technical concepts to non-technical users
* Detail-oriented with strong organizational and time management skills
* Ability to work independently and as part of a team
* Minimum 3-5 years of related experience (internships, co-ops, or relevant coursework may be considered)
Preferred:
* 3-5 years of experience working with HubSpot supporting a Sales organization
* Additional HubSpot certifications (Revenue Operations, Sales Hub Implementation, etc.)
* Experience with sales and marketing tools (Gong, ChurnZero, PandaDoc, etc.)
* Basic understanding of data analysis and reporting tools (Excel, Power BI)
* Experience in a SaaS or technology company environment
Core Values
* Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
* Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
* Accountability Starts with Me: Notices problems and takes personal action to solve them.
* Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
* Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
Why You Should Join Our Team
* Our eNPS is +68! (Google it, that is great).
* Benefits: Medical, Dental, and Vision kick in day one.
* Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
* 401K with Company Match.
* Remote Flexible - come to the office when needed.
* Great parental leave benefits.
* Named on Inc 5000 list of America's Fastest Growing Private Companies.
* Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
* Winner of Coastal Entrepreneur Award, Technology Category.
* Active employee-led Culture Committee.
* Ongoing industry and professional development trainings available to all employees.
* Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
* We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.
We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
Easy ApplyIT Field Support Technician_Wilmington
Systems administrator job in Wilmington, NC
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Senior Systems Administrator- Infrastructure & Cloud
Systems administrator job in Wilmington, NC
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are looking for a Senior Systems Administrator to join our IT team within our Corporate IT organization. Your job will be to lead the administration of on-premises/COLO servers, Azure and Google Cloud environments, backups, and security, while serving as an escalation point for the service desk. You will be responsible for both server infrastructure and user computing devices, ensuring reliability, performance, and security across Windows, Mac, and Linux systems. As a senior team member, you will also mentor junior staff, contribute to IT strategy, and help drive process improvements.
What we do
The IT Infrastructure team is part of the Corporate IT organization, which is responsible for delivering secure, reliable, and scalable technology services. The team ensures that employees and systems operate efficiently across on-premises/COLO and cloud environments, providing the foundation for productivity, innovation, and security.
What you'll do
* Administer and maintain on-premises servers and cloud platforms (Azure, Google Cloud).
* Lead management of Active Directory, Entra ID, and role-based access controls.
* Drive endpoint lifecycle management including imaging, Intune, patch management, and Absolute.
* Oversee endpoint protection and monitoring solutions (SentinelOne, Absolute, etc.).
* Design, implement, and maintain backup and disaster recovery systems with regular testing.
* Support and mentor service desk staff, acting as the escalation point for complex issues.
* Monitor and analyze system health, performance, and security across infrastructure and endpoints.
* Develop, maintain, and enforce documentation, SOPs, and IT standards.
* Contribute to IT process improvements, automation, and security initiatives.
What you'll need
* At least 8 years of experience in systems administration, with hybrid IT environments (on-premises/COLO, Azure and/or Google Cloud).
* Strong knowledge of Windows, Linux, and Mac operating systems.
* Proven expertise in Entra ID (Azure AD), Intune, and endpoint management tools.
* Deep experience with endpoint protection and monitoring (SentinelOne, Absolute, etc.).
* Strong background in patch management, imaging, and deployment processes.
* Hands-on experience with backup solutions, disaster recovery, and business continuity.
* Scripting and automation skills (PowerShell, Bash, Python preferred).
* Ability to troubleshoot and resolve complex infrastructure and endpoint issues.
* Strong communication, documentation, and mentoring skills.
Our environment
* Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
* The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.
#LI-Hybrid
# EJ1
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit *****************
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Auto-ApplyNow Hiring IT and Telecom Field Technicians
Systems administrator job in Leland, NC
Benefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid driver's license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour
About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start.
The Road This Far
Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
Auto-ApplyDesktop Engineer
Systems administrator job in Wilmington, NC
At Alcami, we deliver reliable solutions that unlock the potential of transformative medicines from discovery to commercialization, through trusted partnership with our clients, recognized industry expertise and proven regulatory track record.
Are you interested in joining our team?
Job Summary
The Desktop Engineer will help ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Additionally, problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This position will involve manufacturing and scientific computer system installation, test execution, and support.
On-Site Expectations
100% on-site position.
1st Shift: Monday - Friday, 8:00am - 5:00pm.
After-hours and flexible hours as needed.
Responsibilities
End User Support
Field incoming help requests via ticket system, walk-up, telephone, and e-mail in a courteous professional manner.
Documents all pertinent end-user identification information, including name, department, contact information and nature of problem or issue in our incident management system.
Builds rapport and elicits problem details from helpdesk customers.
Triages and escalates problems when required.
Provide exceptional customer service and follow up on incidents and issues.
Perform end user account management, permissions, and access as required.
PC Management
Deploy PC Images and complete user setup as assigned or required.
Manage and maintain accurate and detailed records of hardware receipt and assignments.
Apply diagnostic utilities to aid in troubleshooting PCs, manufacturing, and laboratory systems.
Install software as requested by users in accordance with IT software standards
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Technical Overviews and Training
Record, track, and document the help desk request problem solving process.
Identify and learn appropriate software and hardware used and supported by the company.
Test fixes to ensure the problem has been adequately resolved.
Develop and publish training instructions, how to sheets, and frequently asked question lists for end users.
Conduct IT onboarding training for end users.
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Ensure timely completion and compliance with cGMP and all other relevant company training requirements.
Other duties as assigned.
Qualifications
Bachelor's Degree in Computer Science, prior technical training, or equivalent experience required.
A+ Certifications preferred.
2-3+ years' experience in an information technology support role required.
Experience in supporting pharmaceutical or manufacturing areas preferred.
Experience using or supporting laboratory or manufacturing systems and processes preferred.
Knowledge, Skills, and Abilities
Experience with desktop operating systems, including Windows 10 and Windows 11.
Application support experience with Microsoft suite and Adobe Acrobat.
Working technical knowledge of network protocols and systems including TCP/IP, DNS, DHCP, and Active Directory.
Knowledge of multiple diagnostic utilities, including Microsoft tools (e.g., PowerShell, CMD).
Good analytical and problem-solving skills with attention to detail and accuracy.
Familiar with Incident management systems like ServiceNow, JIRA, Remedy or similar.
Strong knowledge of computer hardware and mobile devices including smartphones.
Strong understanding of IT security principles and best practices.
Exceptional written and oral communication skills.
Exceptional interpersonal skills with a focus on rapport-building, listening, and questioning skills.
Ability to learn new systems quickly and provide end user support.
Uses professional concepts and critical thinking to solve complex problems.
Independently determines methods and procedures, including assignments and the work of others.
Applies job skills and company policies and SOPs to complete a broad range of difficult tasks.
Travel Expectations
This position will support local Alcami sites, so short commutes to provide on-site support to multiple locations regularly is required.
Travel to more remote sites may be necessary for training or support, but this is not expected to be more than 5%.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear and smell. The employee is frequently required to sit. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move assisted up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vibration. The noise level in the work environment is usually very quiet.
Auto-ApplyStudent Information Systems Coordinator
Systems administrator job in Wilmington, NC
TITLE: Student Information Systems Coordinator QUALIFICATIONS: 1. High School Diploma. Associate degree preferred or equivalent combination of education and experience. 2. Minimum of three (3) years' experience in in a business or education setting preferred
3. Knowledge and experience in Microsoft Office required.
4. Two (2) years of strong database experience preferred.
REPORTS TO: Director of Technology/Student Information Systems Supervisor
JOB GOAL: Support the collection, reporting, auditing and archiving of Student Information Systems data for the school system. Interacts with District staff on all facets of the system and solves system issues.
Starting Salary and/or Grade: Grade 67
Click the link for JOB DESCRIPTION
Executive Engineering Lead - Core Systems Platform
Systems administrator job in Wilmington, NC
Purpose of the role
To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.
Accountabilities
Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.
Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.
Director Expectations
To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
Escalates breaches of policies / procedure appropriately.
Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
Negotiate with and influence stakeholders at a senior level both internally and externally.
Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
Mandated as a spokesperson for the function and business division.
All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Salary / Rate Minimum: $220,000
Salary / Rate Maximum: $300,000
The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.
Key Requirements:
Collaborate with Executive Product Management to align engineering efforts with Core System Platform vision and business goals. Defines Platform and team level Objectives and Key Results (OKRs) that align to the US Consumer Bank Game Plan strategy.
Lead the strategic modernization of Core System Platform technologies (including any migrations) and aligned to peripheral strategic platform modernization efforts in support of the US growth agenda
Solicit feedback from key stakeholders and influence the design of future platform iterations
Lead the Global Cards processing platform strategy and work with Global functions to ensure alignment and support
Oversee the design and implementation of engineering solutions, accountable for platform solution architecture, dependency management and engineering execution excellence
Define and execute on the strategy by engaging strategic vendors and partners (Technical Account Managers, Professional services consultants and consulting/managed services partners)
Identify operational risk and control areas, conduct risk review to determine root causes, identify issues and monitor remedial actions that mitigate risk
Develop and manage strong relationships and partnerships with internal and external departments to build, drive and formalize strategic projects
Proactively anticipate customer needs, investigate underlying issues and create short and long-term solutions
Key Skills:
Experience in financial services, FinTech or relevant experience in software development and technology
Working with consumer banking/cards core processing technologies
Agile Mindset, Enterprise Agile Delivery and Development experience
Experience in product development and platform modernization, in a customer-driven role
Ability to develop a forward-looking engineering vision and roadmap aligned to strategic business outcomes
Experience with building and managing globally dispersed, cross-functional teams to drive change and facilitate decision making in a complex operating environment
Experience in influencing a wide network of colleagues across functions and teams
Auto-ApplyForward Deployed Engineer (FDE)
Systems administrator job in Carolina Beach, NC
Job Description
About Us
Catalyst Labs is a specialized talent partner with a focus on recruiting top-tier engineers across Software, Data, and AI-driven domains. We are deeply embedded in our clients' technical hiring operations.
We collaborate directly with Founders, CTOs, and Heads of AI at Tier 1 VC backed startups, scale ups and enterprise tech like Palatir, who are driving the next wave of applied intelligence from model optimization to productized AI workflows. We take pride in facilitating conversations that align with your technical expertise, creative problem-solving mindset, and long-term growth trajectory in the evolving world of intelligent systems
Our Client:
A fast-growing technology company that embeds top engineering talent directly into customer environments to solve high-impact operational and data challenges. They help enterprises rapidly build and scale mission-critical applications that drive measurable business outcomes. The company bootstrapped to generate $25M in revenue and raised $6.7M in total funding, supporting its continued growth and expansion.
Location: Hudson Yards, NY
Work type: Full time, Hybrid (travel required 10 to 30% of the time)
Overview
This role is centered around partnering directly with customers to solve their most valuable and complex problems. As a Forward Deployed Software Engineer, you will work hand-in-hand with stakeholders to design, build, and maintain high-impact applications that drive real business change. Your day-to-day work involves understanding mission-critical objectives, transforming enterprise data into operational workflows, and delivering tools that executives and frontline teams rely on to make informed decisions.
You'll move fast rapidly iterating, building systems from scratch, and enabling organizations to modernize their operations at exceptional speed. Beyond writing code, you will play a key role in reshaping how entire teams operate by delivering powerful, data-driven solutions that directly influence business outcomes.
Key Responsibilities
Work closely with customer stakeholders to understand their most critical business objectives and translate them into high-impact technical solutions.
Architect, develop, and maintain applications that operationalize enterprise data and drive measurable business outcomes.
Build end-to-end workflows using large structured and unstructured datasets in production environments.
Iterate rapidly, often building systems from scratch, to help customers transform their operations at exceptional speed.
Collaborate directly with executives, operators, and cross-functional teams to deploy tools that meaningfully improve business processes.
Own projects autonomously taking full responsibility for delivery, implementation, and long-term success.
Embed with customer teams as needed, providing both technical expertise and on-the-ground support.
Travel to client sites as required (typically 10 to 33%) to support implementations and ensure successful adoption.
Work hybrid/on-site at company offices (London, New York, Washington D.C., or Denver) and at customer locations during key phases of deployment.
Qualifications
Required
Bachelor's or Master's degree in Computer Science or a related field.
1 to 5 years of experience as a fullstack engineer, data engineer, or FDE
Strong analytical and problem-solving skills, with the ability to break down complex challenges and deliver practical, production-ready solutions.
Proficiency in Python and/or TypeScript.
Demonstrated experience building applications that leverage large datasets in real-world production environments.
Proven track record of delivering measurable outcomes through codewhether as a software engineer, data scientist, or technical analytics lead.
Ability to work independently and own outcomes end-to-end while also collaborating effectively with technical and non-technical stakeholders.
Excellent communication and interpersonal skills to work closely with customers and internal teams.
Willingness to travel for customer implementations (10 to 33% depending on project).
Enthusiasm for working hybrid-in-person at one of the company's office locations and onsite with customers.
Preferred
Experience working with Palantir Foundry and/or AIP.
Experience delivering production ML or LLM-based solutions.
Experience building production React frontend applications.
Familiarity with Spark, distributed computing, or large-scale data processing frameworks.
Note:
We adhere to strict data protection policies to ensure that your information is secure and only shared with potential employers with your explicit consent to ensure your confidentiality throughout the hiring process
On-Call IT Field Technician - Wilmington, NC - Hiring Now
Systems administrator job in Wilmington, NC
On-Call IT Field Technician - PC, Mac, Printer & Scanner Support
💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
📞 Intro Call - A recruiter will contact you for a quick chat
📝 Onboarding - Complete paperwork and tax forms electronically
🔍 Background Check - Mandatory before activation
📅 Set Your Availability - You enter your availability in our tech portal
📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Auto-ApplyT2 Support Engineer
Systems administrator job in Wilmington, NC
Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates.
Here's the reality of our trajectory:
* Growing 100% year-over-year
* Our AI product (HOAi) went from $0 to millions in months
* Backed by Cove Hill Partners and JMI Private Equity
* 6M+ doors on our platform, displacing legacy systems
We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.
Overview
As a Tier 2 Support Engineer, you will be part of a rapidly growing skilled team of individuals focused on continuously learning, improving processes, and solving problems. You will troubleshoot, diagnose, and triage the issues escalated to the Tier 2 Support Team, while providing an excellent customer experience. This engineer is responsible for identifying the root cause of issues and providing a mitigating solution where appropriate, as well as, triaging and escalating issues as necessary.
Accountability Key Initiatives
* Triage issues escalated to Tier 2 Support
* Troubleshoot assigned and escalated issues
* Resolve questions
* Make code fixes to resolve issues
Expectations for Success
* 10 customer tickets solved per day
* > = 80% First and Next Reply SLA Attainment
* > = 92% CSAT
Responsibilities
* Work within the Support to automate and simplify processes to work smarter, not harder.
* Take ownership of the issues escalated from Customer Support.
* Triage and escalate issues to the CMP engineering Team Lead as necessary.
* Collaborate with Product, Design, and Engineering Team to resolve issues escalated to CMP Engineering Support as necessary.
* Troubleshoot C# code with Visual Studio's debugger.
* Troubleshoot stored procedures within SSMS and resolve or escalate issues as appropriate.
* Run SQL queries to provide clients with exported datasets via Excel or make necessary data adjustments to ensure the proper function of the CMP application and dependent platforms.
* Work with fellow CMP Support Engineers to diagnose and identify code bugs.
* Create, contribute to, or validate documentation on known bugs and processes to promote efficient issue resolution.
Requirements
* Minimum 2 years of experiences as a Support Engineer at a SaaS company.
* Familiarity in C#, .NET, and SQL server.
* Aptitude in navigating and troubleshooting in Visual Studio.
* Strong critical thinking and troubleshooting skills.
* Excellent communication skills and the ability to convey technical topics to a non-technical audience.
* Customer support experience.
Core Values
* Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
* Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
* Accountability Starts with Me: Notices problems and takes personal action to solve them.
* Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
* Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
Why You Should Join Our Team
* Our eNPS is +68! (Google it, that is great).
* Benefits: Medical, Dental, and Vision kick in day one.
* Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
* 401K with Company Match.
* Remote Flexible - come to the office when needed.
* Great parental leave benefits.
* Named on Inc 5000 list of America's Fastest Growing Private Companies.
* Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
* Winner of Coastal Entrepreneur Award, Technology Category.
* Active employee-led Culture Committee.
* Ongoing industry and professional development trainings available to all employees.
* Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
* We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.
We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.
Easy ApplyNow Hiring IT and Telecom Field Technicians
Systems administrator job in Wilmington, NC
Benefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid driver's license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour
About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start.
The Road This Far
Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
Auto-ApplySenior Systems Engineer
Systems administrator job in Wilmington, NC
Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
Who we are
Symbotic is revolutionizing the supply chain industry with its AI-powered robotic technology platform. Our intelligent software seamlessly orchestrates advanced robots within a high-density, end-to-end system, reinventing warehouse automation for increased efficiency, speed, and flexibility.
What we need
The Senior Systems Engineer will lead the creation of structured intake mechanisms-such as customer expectation sheets, system sizing templates, and high-level specifications-that will form the foundation of scalable engineering practices. By bridging customer needs, leadership vision, and technical execution, this role ensures that innovation and repeatable processes come together to accelerate delivery while maintaining quality. Acting as the bridge between leadership vision and technical execution, this role ensures that innovation is translated into structured, testable, and achievable product development plans.
What you'll do
* Design and implement an intake process for new initiatives across sites, sales and new customer innovation capturing customer data, expectations and sizing needs, to guide design and deployment.
* Establish and continuously improve Symbotic's systems engineering practices, scaling the discipline across teams and initiatives.
* Capture and translate customer and business needs into system-level requirements and solutions.
* Conduct impact assessments for proposed changes, evaluating cross-team dependencies and trade-offs.
* Ensure requirements are complete, verifiable, and aligned with customer and business priorities.
* Act as the connective layer between leadership (CEO, CIO, VPs) and development teams.
* Work cross functionally across silos to ensure interfaces and dependencies are identified and managed.
* Support leadership by preparing and presenting system-level updates and recommendations.
What you'll need
* Minimum of 8 years' experience in Systems Engineering.
* B.S. in Electrical Engineering, Mechanical Engineering, Industrial Engineering or Computer Science. Masters or MBA preferred.
* Proven effectiveness in engineering leadership.
* Strong ability to translate abstract ideas and business goals into structured engineering requirements.
* Familiarity with systems engineering processes, product lifecycle management, and verification/validation frameworks.
* Demonstrated success in cross-functional collaboration, especially in bridging technical and non-technical teams.
* Excellent organizational and communication skills; able to synthesize complex information for diverse audiences.
* Background in robotics, automation, or highly integrated technical systems a plus.
Our environment
* Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
* The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.
#LI-Hybrid
#LI-KC1
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit *****************
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $149,000.00 - $204,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.
Auto-ApplyDiscipline Leader - Groundwater Systems
Systems administrator job in Wilmington, NC
If you have expertise in various groundwater systems and a desire to grow a discipline, this could be an excellent fit! As a Discipline Leader, you will lead a team of multidisciplinary experts in the development of master plans and detailed designs for groundwater systems.
As the Groundwater and ASR Discipline Leader and a contributor to CDM Smith's transformational growth, you will:
-With high‐level goals provided, creates basic to moderate complexity designs related to groundwater engineering; well drilling, well pumps, pumping stations, wellhead appurtenances, well design.
- Works on a variety of groundwater systems including brackish groundwater supply, Aquifer Storage Recovery (ASR), indirect potable reuse systems and Class 1 Injection Wells.
-Interfaces with civil, process mechanical, hydraulics, electrical and I&C disciplines, permitting and construction during design development and construction activities.
-Prepares and/or manages technical reports, letters, memoranda, drawings, specifications, and proposals.
- Ensures that firm's policies and practices are followed on all work documents.
-Develops technical scopes of work for drilling, sampling and aquifer and geophysical testing work during projects.
-Contributes to firm's TKM by developing white papers and technical design documentation of new or special case designs, studies, etc.
-Maintains client, industry, and regulatory agency contacts; participates in relevant professional organizations; attends and presents technical publications at industry events.
-Collaborates and engages in strategic planning with sales staff to create proposals in response to current and potential client requests for proposal.
-Acts as the primary point of contact for external client and related industry contact.
-Supports project delivery team through interpretation of technical and regulatory issues, assisting with project scoping and budgeting, and achieving client satisfaction.
-Provides technical guidance and training to more junior staff.
-Mentors more junior staff and develops them for future growth within the discipline and firm.
-May supervise the work of junior staff on project work.
Successful Candidate can be based in Texas, California or Florida.
\#LI-JR1
\#LI-HYBRID
**Job Title:**
Discipline Leader - Groundwater Systems
**Group:**
WSO
**Employment Type:**
Regular
**Minimum Qualifications:**
-Bachelor's degree in Science or related discipline.
-Registration as a licensed Professional Geologist, as certified by ASBOG, within the resident state, if available, or a surrounding state, if not, is required for geologist positions. PE license required for those with a water resources background.
-12 years of related experience (Hydrogeologist or Water Resource Engineer)
-Equivalent additional directly related experience will be considered in lieu of a college degree.
-Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.
**Preferred Qualifications:**
-B.S. in Geology with a M.S. preferred.
-Texas Professional engineering (PE) license with a Water Resources background or ability to obtain a registration within six months.
-Experience in groundwater engineering including municipal groundwater supply systems.
-Ability to work on a variety of groundwater systems including brackish groundwater supply, Aquifer Storage Recovery (ASR), indirect potable reuse systems and Class I injection well systems.
-Ability to participate in active drilling field work.
-Ability to work on technical team with other disciplines to develop master planning and detailed design of groundwater systems.
-Experience with regulatory approval/permitting for groundwater systems.
-Experience or exposure with selection of corrosion resistant materials, downhole control valves or other recharge control systems, booster pump stations.
**EEO Statement:**
We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.
**Why CDM Smith?:**
Check out this video and find out why our team loves to work here! (*************************************************
**Join Us! CDM Smith - where amazing career journeys unfold.**
Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family.
Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.
**Job Site Location:**
South United States
**Agency Disclaimer:**
All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.
**Amount of Travel Required:**
15%
**Assignment Category:**
Fulltime-Regular
**Visa Sponsorship Available:**
No - We will not support sponsorship, i.e. H-1B or TN Visas for this position
**Background Check and Drug Testing Information:**
CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.
**Additional Compensation:**
All bonuses at CDM Smith are discretionary and may or may not apply to this position.
**Work Location Options:**
Hybrid Work Options may be considered for successful candidate.
**Driver's License Requirements:**
An appropriate and valid driver's license is required.
**Massachusetts Applicants:**
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Cloud Infrastructure Engineer
Systems administrator job in Carolina Beach, NC
Job Description
Do you enjoy solving technical issues, empathize with customer user experiences and want to keep up with the latest tech? We are looking for a Cloud Infrastructure Engineer that will work with talented software engineering and support teams to deploy, maintain and ensure reliability of our applications in a fast paced environment.
Successful candidates will possess:
Passion for cloud computing and building innovative solutions in the cloud
You have hands-on experience with CI/CD pipelines.
You bring experience with Infrastructure as Code - Terraform, AWS Cloud Formation Templates.
You are experienced with infrastructure automation tools - DataDog, Splunk, Jenkins, Artifactory.
You have experience working with containers (Kubernetes) and serverless applications (Lambda, SQS, DynamoDB, S3).
You have a solid understanding of networking, virtualization, storage, containers, and serverless
Understanding of run time environments and common issues with hands on experience using monitoring tools for Application, Service, Infrastructure and Data Quality Monitoring.
You have experience working in an agile environment.
You have a good demeanor towards solving problems skills that span systems, network, and applications.
You bring a strong team focus with good relationship building skills + work with broader distributed team
You have strong written and verbal communications skills.
Certification in public Cloud (AWS) and Kubernetes is a plus.
What You'll Do:
Developing automation for developer experience tooling
Building pipelines to enable developers to successfully migrate to Cloud
Scripting ability in PowerShell or Bash Shell Unix Scripting
Supporting customers through their infrastructure and code deployments
Work with a team of Engineers to design, deploy, and optimize connectivity solutions in the cloud and on-prem.
Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions.
Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community
Collaborate within the team and with partner teams to drive automation solutions that optimize deployments, improve resiliency, and reduce downtime
Support a maturing practice through development of infrastructure as code techniques and CI/CD pipeline automation
Manage, grow and maintain vendor relationships to drive innovation, collaboration, and capability alignment.
On-Call IT Field Technician - Wilmington, NC - Hiring Now
Systems administrator job in Carolina Beach, NC
Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support
???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability
⚠️ Important Note
This is an on-call, 1099 independent contractor role with no guaranteed hours.
You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept.
About Geeks on Site
Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more.
About the Role
We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers.
This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700).
You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally.
Key Responsibilities
Diagnose and repair hardware/software issues on Windows and mac OS systems
Resolve boot errors, OS issues, and login problems
Set up or troubleshoot Wi-Fi and wired internet connections
Replace or upgrade hardware (HDD, RAM, cooling fans, etc.)
Configure or connect printers and scanners (Canon, HP, Brother, etc.)
Address common printer error codes (e.g., ink absorber, paper feed, connectivity)
Perform general maintenance on multifunction printers (MFPs)
Reinstall operating systems using bootable USBs or recovery media
Install remote tools or shortcuts as requested
Communicate clearly with customers and provide basic post-service support
Document service visits and escalate complex issues as needed
Requirements
2+ years of field IT support experience, including computer and printer work
Familiarity with Canon, HP, and other common printer brands
Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts)
Experience with both Windows (10/11) and mac OS troubleshooting
Must have personal tools (bootable USB, screwdriver set, etc.)
Reliable vehicle and valid driver's license
Smartphone with camera and data for documentation and communication
Ability to work independently and maintain a professional demeanor
Benefits
Compensation
$35 per hour for on-site time
Flexible scheduling - accept only the jobs that match your route and availability
National brand recognition and continuous job offers
Dispatch and tech support team available to assist remotely
✅ What to Expect After You Apply
???? Intro Call - A recruiter will contact you for a quick chat
???? Onboarding - Complete paperwork and tax forms electronically
???? Background Check - Mandatory before activation
???? Set Your Availability - You enter your availability in our tech portal
???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills
Join Our Technician Network
If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
Lead Infrastructure Engineer (HOAi)
Systems administrator job in Wilmington, NC
HOAi is a fast-growing startup revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards.
HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning-working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members.
HOAi was acquired by Vantaca in the fall of 2024. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company - we're building the category-defining platform that will transform how an entire industry operates.
Here's the reality of our trajectory:
* Growing 100% year-over-year
* Our AI product (HOAi) went from $0 to millions in months
* Backed by Cove Hill Partners and JMI Private Equity
* 6M+ doors on our platform, displacing legacy systems
Overview
The Lead AI Infrastructure Engineer at HOAi is responsible for scaling and maintaining the infrastructure that powers our AI-driven products and services. This role sits at the intersection of infrastructure engineering, machine learning operations, and product development, ensuring our AI systems operate with exceptional reliability, performance, and efficiency. The ideal candidate is someone who gets excited about making AI systems fundamentally faster and more scalable. You'll work directly with our engineering and product teams to build the foundational infrastructure that enables HOAi to deliver the most advanced AI product in the community association management industry.
Accountability Key Initiatives
* Infrastructure Ownership: Design, build, and maintain the cloud architecture, model serving infrastructure, and ML pipelines that power HOAi's products
* Performance Optimization: Profile and optimize AI workloads to achieve sub-second inference latency while managing costs effectively
* Scalability & Reliability: Build auto-scaling systems, implement robust failover mechanisms, and ensure 99.99% uptime for mission-critical AI services
* MLOps Excellence: Develop and maintain CI/CD pipelines for model deployment, monitoring, and versioning across development and production environments
* Developer Enablement: Create tooling and infrastructure that allows product engineers to deploy AI features quickly and safely
* Security & Compliance: Implement security best practices and ensure compliance requirements are met across all AI infrastructure
Expectations for Success
* Infrastructure uptime and reliability
* AI inference latency (p95, p99) and throughput metrics
* Infrastructure cost efficiency and optimization (cost per inference, GPU utilization)
* Time to deploy new models and workflows (deployment velocity)
* Developer satisfaction and productivity using AI infrastructure tools
* System observability and incident response time
Responsibilities
Performance & Scalability
* Profile and optimize database queries, API endpoints, and ML inference pipelines
* Implement caching strategies, connection pooling, and distributed systems for scale
* Monitor and optimize GPU utilization, memory usage, and compute costs
* Design load balancing and auto-scaling policies for variable AI workloads
* Build disaster recovery systems with redundancy
MLOps & Deployment
* Build and maintain CI/CD pipelines specifically for model deployment
* Implement model versioning, A/B testing infrastructure, and rollout mechanisms
* Create automated testing frameworks for model quality and performance regression
* Develop infrastructure for model monitoring, drift detection, and retraining workflows
* Manage experiment tracking and model registry systems
Observability & Reliability
* Implement comprehensive monitoring, logging, and alerting across the AI stack
* Refine dashboards for real-time visibility into system health and performance
* Conduct post-mortems and implement reliability improvements
* Design circuit breakers, retry logic, and graceful degradation for critical services
Security & Compliance
* Refine security best practices for AI infrastructure and data handling
* Ensure compliance with data privacy regulations and industry standards
* Manage credentials and access control across infrastructure
* Support security audits and vulnerability assessments
Collaboration & Documentation
* Work closely with Product & Engineering team to understand infrastructure needs and to enable fast, safe feature deployment
* Document infrastructure architecture, runbooks, and operational procedures
* Mentor team members on infrastructure best practices and tooling
* Contribute to technical strategy and architectural decisions
Requirements
Required Experience
* 3-7 years of experience in infrastructure engineering, DevOps, or SRE
* Strong cloud platform expertise
* Experience building and maintaining deployment pipelines
* Experience with PostgreSQL, Redis, or other production databases
* Experience with APM tools, metrics, logging, and alerting
* Familiarity with vector databases, model serving frameworks and cross-system observability and traceability
* Managing and optimizing GPU work
* Real-time inference with low-latency serving infrastructure
* LLM deployment
* Track record of achieving 10x performance improvements
Skills & Competencies
* Able to debug complex distributed systems and find root causes
* Obsessed with latency, throughput, and resource efficiency
* Defaults to automating repetitive tasks and building scalable solutions
* Understands security implications and implements best practices
* Able to explain complex technical concepts clearly
* Works effectively across teams and functions
* Takes initiative to identify and solve problems before they become critical
* Comfortable with ambiguity and changing priorities in a fast-moving startup
* Supporting A/B deployment strategy
Mindset & Approach
* Extreme ownership: Takes full responsibility for outcomes, not just inputs
* Customer-focused: Understands how infrastructure decisions impact end-user experience
* Data-driven: Makes decisions based on metrics and evidence
* Continuous learner: Stays current with evolving technologies and best practices
* Quality-focused: Builds systems that are reliable, maintainable, and elegant
* Velocity-minded: Balances speed with quality; ships incrementally and iterates
* Bar raiser: Sets and maintains high standards; elevates team performance and output quality
* Strong delegator: Empowers others effectively; distributes work based on strengths and growth opportunities
Skills and Abilities
Core Values
* Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
* Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
* Accountability Starts with Me: Notices problems and takes personal action to solve them.
* Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
* Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
Why You Should Join Our Team
* Our eNPS is +68! (Google it, that is great).
* Benefits: Medical, Dental, and Vision kick in day one.
* Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
* 401K with Company Match.
* Remote Flexible - come to the office when needed.
* Great parental leave benefits.
* Named on Inc 5000 list of America's Fastest Growing Private Companies.
* Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
* Winner of Coastal Entrepreneur Award, Technology Category.
* Active employee-led Culture Committee.
* Ongoing industry and professional development trainings available to all employees.
* Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
* We're playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.
We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.
If you are selected for an interview you will receive an e-mail from someone on our recruiting team with *************** email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.