Systems administrator jobs in Scranton, PA

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role Responsible for performing a variety of complex administrative activities and support for operations activities and/or regulatory compliance. Support to customer relationship services of the business; provide support for short-term and long-term projects related to the business; coordinate the state's billing, payment and collections related processes and initiatives. Key Accountabilities Assess and assist with meeting collections, billing, payments, and service delivery targets Assist with correspondence and handle telephone requests Coordinate and manage water quality complaints with local operations and environmental compliance teams Responsible for maintaining reports specific to payments, billing and collection processes, to include monitoring billing, collections and payment related activities (collection processes wherever local state operations is responsible) Generate reports, proposals, presentations, and spreadsheets using various software and tools to ensure the region is meeting performance goals. Assist with the planning and execution of projects. Serve as the primary point of contact for customers regarding new service requests. Coordinate with local operations teams to schedule and complete installations. Ensure compliance with company standards and regulatory requirements during service setup. Maintain accurate records of service requests, approvals, and installation progress and account set up. Communicate timelines and requirements clearly to customers. Troubleshoot and resolve issues related to service installation in collaboration with field teams. Knowledge/Skills Knowledge of operations support, customer support practices Intermediate level experience with computerized systems, database management, spreadsheet and word-processing programs to process data and create reports. Strong knowledge of computer software such as MS Word, Excel and Outlook Process and project management skills. Good business acumen and judgment. Good quantitative and analytical skills; attention to detail. Good verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation). Strong interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others. Experience/Education Associate degree in Management, Business or related field is preferred 6+ years of experience with an associate's degree or 9+ years of experience without a degree in operations services, operations support or customer support in a large organization Strong background in operations and service coordination. Familiarity with pipeline installation processes and related safety standards. Excellent customer service and communication skills. Ability to manage multiple requests and prioritize tasks effectively. Work Environment Primarily in the office with occasional work in the field at project sites or project meetings Hybrid work schedule 3 days in the office 2 days offsite. Competencies Champions safety Customer obsessed Cultivates innovation Nimble learning Drives ResultsCollaborates Join American Water...We Keep Life Flowing™ American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.