What does a technical services coordinator do?
The Technical Service Coordinator is a diplomatic and developmental role encompassing activities to equip high quality and massive management system. They perform, coordinate, and report the authentic testing and keep a record of customers by maintaining an elevated level of product quality and counseling the technical aspects of the client's query.
This post is very seminal for public relation enhancement, and it even ensures service utilization for profitability. Warm coordination under the Service Manager is a must for this designation. They also make plans, schedules, budgets, and implementation of field and in-shop labor. Assisting with the warranty claims and eradicating the questionnaires of several clients and stakeholders are the next chores of this post.
Technical services coordinator responsibilities
Here are examples of responsibilities from real technical services coordinator resumes:
- Design and manage studies for alternative API qualification for commercial products.
- Maintain and improve project portfolio on SharePoint.
- Repair and maintain HVAC units and refrigeration systems.
- Develop and coordinate employee training for the start-up HVAC program for equipment sales.
- Serve as Novell network administrator and primary contact for all hospital PC needs.
- Initiate notification documentation to appropriate physicians according to Medicare regulations.
- Migrate remote and branch offices from Novell environment to a Microsoft environment to enhance network infrastructure.
- Increase efficiency of supply orders by instilling accountability throughout the department, ultimately leading to improve realization of SLAs.
- Migrate small office from Novell to TCP/IP with no interruption to users.
- Document, graphically, location of LAN ports, printers, and static network peripheral devices.
- Perform personnel evaluations and process payroll.
- Provide electronic storage database for accessing all documents creating a paperless environment.
- Direct oversight for day-to-day team operations and escalations and payroll.
- Participate as a team member to develop processes, database requirements and interdepartmental interfaces for new products and ongoing projects.
Technical services coordinator skills and personality traits
We calculated that 34% of Technical Services Coordinators are proficient in Customer Service, Technical Support, and Customer Satisfaction. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Technical Services Coordinators that have these skills listed on their resume here:
- Customer Service, 34%
Assisted technical services veterinarians in preparing monthly product training sessions for customer service and inside sales departments.
- Technical Support, 9%
Provided detailed technical support and information to accounts regarding companion and food animal veterinary pharmaceutical products.
- Customer Satisfaction, 7%
Established a streamline approach to monitoring and tracking product quality issues resulting in faster response turnaround and improved customer satisfaction.
- Windows, 7%
Service Technician duties involved diagnosing and repairing defective or damaged windows and doors on existing homes or businesses and new construction.
- ITIL, 5%
Created and implemented ITIL based processes, standardized configurations and equipment.
- Desktop, 4%
Trained new hires in industry-standard medical software and associated desktop support methodologies.
"customer service," "technical support," and "customer satisfaction" are among the most common skills that technical services coordinators use at work. You can find even more technical services coordinator responsibilities below, including:
Customer-service skills. One of the key soft skills for a technical services coordinator to have is customer-service skills. You can see how this relates to what technical services coordinators do because "computer support specialists must be patient and sympathetic." Additionally, a technical services coordinator resume shows how technical services coordinators use customer-service skills: "led all administrative matters of the customer support department including statistics. "
Listening skills. Another soft skill that's essential for fulfilling technical services coordinator duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to a technical services coordinator resume, here's how technical services coordinators can utilize listening skills in their job responsibilities: "communicated with customer service representatives to assist international customers with part deviations. "
Problem-solving skills. technical services coordinators are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to technical services coordinator responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A technical services coordinator resume example shows how problem-solving skills is used in the workplace: "designed and implemented an inter-office desktop based fax and copy solution. "
Speaking skills. For certain technical services coordinator responsibilities to be completed, the job requires competence in "speaking skills." The day-to-day duties of a technical services coordinator rely on this skill, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." For example, this snippet was taken directly from a resume about how this skill applies to what technical services coordinators do: "addressed customer issues and concerns, preformed departmental training to end users. "
Writing skills. Another crucial skill for a technical services coordinator to carry out their responsibilities is "writing skills." A big part of what technical services coordinators relies on this skill, since "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." How this skill relates to technical services coordinator duties can be seen in an example from a technical services coordinator resume snippet: "experience includes sales consulting, installation configuration, project management, client application consulting and extensive training and technical writing. "
The three companies that hire the most technical services coordinators are:
- UW Medicine
11 technical services coordinators jobs
- Crimson Trace4 technical services coordinators jobs
- Charles River Center4 technical services coordinators jobs
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Compare different technical services coordinators
Technical services coordinator vs. Contractor/technician
The printer technician primarily does the installation of new printers. Proper printer configuration on the network ensures and maintains the function of individual printers, scanners, or network printers. The printer technician regularly takes care and does routine repairs, including printer replacements of new ink cartridges. They are also comfortable copying, faxing, producing images, and other related printer issues. It is part of their responsibility to identify and resolve malfunctions, procurement, including the installation of those parts and resolving hardware failures.
While similarities exist, there are also some differences between technical services coordinators and contractor/technician. For instance, technical services coordinator responsibilities require skills such as "customer service," "technical support," "customer satisfaction," and "windows." Whereas a contractor/technician is skilled in "pc," "network printers," "desktop support," and "r." This is part of what separates the two careers.
The education levels that contractor/technicians earn slightly differ from technical services coordinators. In particular, contractor/technicians are 0.8% less likely to graduate with a Master's Degree than a technical services coordinator. Additionally, they're 0.4% more likely to earn a Doctoral Degree.Technical services coordinator vs. Printer technician
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Each career also uses different skills, according to real technical services coordinator resumes. While technical services coordinator responsibilities can utilize skills like "customer service," "technical support," "customer satisfaction," and "windows," printer technicians use skills like "latent prints," "troubleshoot," "preventative maintenance," and "provide technical assistance."
Printer technicians earn a lower average salary than technical services coordinators. But printer technicians earn the highest pay in the technology industry, with an average salary of $38,757. Additionally, technical services coordinators earn the highest salaries in the hospitality with average pay of $96,980 annually.In general, printer technicians achieve similar levels of education than technical services coordinators. They're 3.9% less likely to obtain a Master's Degree while being 0.4% less likely to earn a Doctoral Degree.Technical services coordinator vs. Services desk technician
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a technical services coordinator is likely to be skilled in "windows," "desktop," "hvac," and "service calls," while a typical services desk technician is skilled in "service desk," "troubleshoot," "phone calls," and "desk support."
Services desk technicians earn the best pay in the government industry, where they command an average salary of $45,761. Technical services coordinators earn the highest pay from the hospitality industry, with an average salary of $96,980.services desk technicians typically earn similar educational levels compared to technical services coordinators. Specifically, they're 3.3% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Technical services coordinator vs. Technical support trainer
Types of technical services coordinator
Updated January 8, 2025
