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Best technical support services manager certifications
Technical support services manager certifications allow job seekers to demonstrate their competency as an technical support services manager to employers. However, not all technical support services manager certifications provide the same value for job seekers.
The best certifications for a technical support services manager are IT Information Library Foundations Certification (ITIL), ITIL Foundation, and Incident Safety Officer - Fire Suppression Certification (ISO).
Below is a list of the best technical support services manager certifications. Obtaining an technical support services manager certification will give you a leg up when you apply for jobs and increase your potential salary.
3 best certifications for technical support services managers
| Rank | Technical support services manager certification | Organization |
|---|---|---|
| 1 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 2 | ITIL Foundation | HDI |
| 3 | Incident Safety Officer - Fire Suppression Certification (ISO) | FDSOA |
3 best technical support services manager certifications
1. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
2. ITIL Foundation
This LCS-accredited course outlines the ITIL best-practices framework and prepares the participant for the ITIL Foundation certification exam, a prerequisite for all other ITIL certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
3. Incident Safety Officer - Fire Suppression Certification (ISO)
A fire department incident safety officer's mission is to promote safety standards and practices in the fire, rescue and emergency services community. Members of the Fire Department Safety Officers Association, applicants sponsored by the Authority Having Jurisdiction (AHJ) and individuals meeting the duties and requirements of a company officer or an Incident Scene Safety Officer may apply.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? Every 5 year(s)
What is the best certification for a technical support services manager?
The best technical support services manager certification is IT Information Library Foundations Certification (ITIL). The IT Information Library Foundations Certification (ITIL) is awarded by the Zavata.
Here's a bit more background on how to obtain this technical support services manager certification:
- To become a certified IT Information Library Foundations Certification (ITIL), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- No renewal for certification, if you earn it once it is valid all time.
What are some of the most in-demand certifications for technical support services managers?
The most in-demand technical support services manager certification is ITIL Foundation based on all active job postings. Having this technical support services manager certification will give you access to more technical support services manager jobs with higher salaries.
The most common combination of technical support services manager certifications include: IT Information Library Foundations Certification (ITIL), ITIL Foundation, and Incident Safety Officer - Fire Suppression Certification (ISO).
Online courses for technical support services managers to earn certifications
1. Introduction to Technical Support
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also...
2. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
3. IT Support Technical Skills Bootcamp
Hands-on Technical skills for IT Support Professionals...
4. IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...
5. IT Support Technical Skills Helpdesk
Hands-on Technical skills for IT Support Learners...
6. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
7. Customer Service, Customer Support, And Customer Experience
Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...
8. Computer Hardware, Operating System and Networking
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9. IT service operations and Service Desk management
Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...
10. Computer Network Fundamentals- IT Helpdesk & Desktop Support
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
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Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT...
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Get Hands-On Experience for following JOB roles - Service Desk Analyst IT Help Desk Professional L1 IT Support GSD...
13. SAP Customer Service (CS/SM) - Service Management module
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...
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Basic computer course with troubleshooting skills -computer hardware and computer networking, for IT support technicians...
15. Start Improving Customer Service
Creating a Customer Service advantage in Your department or business through communication and Customer Management...
16. Customer Service Foundation
An introductory course about understanding the foundations of Customer Service...
17. Remote Desktop Services Windows Server 2016
Learn RDS Sessions and Application on Windows Server 2016 and Get Everything You Need To Start Deploying RDS...
18. Zendesk for Customer Service Agents Training Course
How to provide great customer support using Zendesk, a course for beginners...
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Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1...
20. [2023] Customer Service 2.0: Learn Digital Customer Service
Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...