TurboTax (WFH) Customer Service (Flexible Hours)
Teller job in Houston, TX
Work from home with TurboTax Product Expert
Get paid $18.50 per hour¹
Get a $405 Certification bonus³
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification³
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour¹
Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert³
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday⁴
Minimum 25 hours per week required, want to work more? Go for it!¹
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.
Teller
Teller job in Houston, TX
It's about being kind because kindness is the best currency.
Do you love bringing a smile to someone's face? Do you enjoy helping others whatever way you can? Are you described as someone who is approachable, respectful, and enthusiastic when solving problems?
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Teller,
you
are our director of first impressions. You are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our tellers believe in trust, integrity, and building relationships with our customers, who span generations. They are empathetic problem-solvers that have a genuine care for people and consistently deliver
our
kind of banking experience-the kind that makes people
want
to stop by the bank and say hello.
What you'll do:
Provide exceptional customer service and teller services that consistently meet consumer banking performance standards
Perform daily credit and debit transactions in compliance with established bank policies and procedures
Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments
Manage risk while actively practicing loss prevention
Utilize critical-thinking skills and have a thirst for knowledge, accuracy, and efficiency
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need:
Required Availability: Monday-Friday, 7:45am-1:15pm with Rotating Saturdays, 8:30am-1:30pm
Additional Preferred Skills:
Excellent written and verbal communication skills
Next-level customer service skills
Proficiency in Microsoft applications
Cash-handling experience
Frost Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
Auto-ApplyTeller (Full Time) - College Station
Teller job in College Station, TX
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier's checks while promoting the bank's products and services and providing excellent customer service.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Represents the bank in a courteous and professional manner.
Receives and processes deposits.
Receives and processes loan payments.
Cashes checks and other negotiable instruments for clients.
Examines documents for endorsements and negotiability.
Processes transfers between accounts.
Sells traveler's checks, official checks, and money orders.
Processes credit card cash advances.
Verifies and balances cash daily.
Detects and resolves discrepancies promptly.
Offers other Bank products to meet customer needs and strengthen the relationship.
Has no more than one proof error within a 30-day period.
Follow Teller procedures consistently and adheres to compliance requirements.
Other duties as assigned.
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
Ensures that client requests and inquiries are promptly resolved.
Operates online teller terminal.
Maintains privacy of customer information.
Ensures that the Bank's quality reputation is maintained and projected.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assists area personnel as required.
Assists with training or orientation as needed.
Keeps supervisor informed of area activities and of any problems or concerns.
Completes required reports and records accurately and promptly.
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
Assumes responsibility for related duties as required or assigned.
Performs night drop functions as assigned.
Performs related clerical duties as assigned.
Ensures that work areas are clean, secure, and well maintained.
Cross sells Bank products and services.
PERFORMANCE MEASUREMENTS
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
Required reports and records are accurate, complete, and timely.
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
The Bank's professional reputation is maintained and conveyed.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent.
Required Knowledge: Understanding of Bank operations preferred.
Experience Required: At least one year of related experience/cash handling required. Previous Teller experience preferred.
Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Hours: Monday - Friday 7:00 AM - 6:00 PM. Saturday 8:15 AM - 1:15 PM.
40 hours per week.
Auto-ApplyPart Time Teller I
Teller job in Gainesville, TX
Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.
The Position
Job Title
Part Time Teller I
* SUMMARY
This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
* Explains, promotes, and sells products and services such as traveler's checks, savings bonds, money orders, and cashier's checks. Cross-sells additional bank products and direct customers to representatives to open new accounts or for investing needs.
* Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit. Identifies counterfeit currency.
* Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.
* Cashes checks and pays out money after verification of signatures and customer balances, processes savings withdrawals. Enters transactions into computer, and issues computer generated receipts.
* Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
* Accepts loan payments: verifies payment amount and issues receipt.
* Buys and sells currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.
* Receives FICA payments: verifies deposit coupons are properly completed and checks are made payable to the "Bank".
* Follows procedures for removing accounts from dormancy. Place holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
* Balances drawer daily, including periodic batching of cashed checks. Counts and balances cash in automated teller machines and night depository. Counts and rolls loose coins. Enters required information into Vertex for Currency Transaction and Log Entry Reports.
* Attends weekly sales meetings and monthly community bank meetings.
ADDITIONAL DUTIES AND RESPONSIBILITIES
* Handles customer complaints and escalates issues to supervisor as needed.
* Recommends to supervisor possible methods to improve department.
* Completes all required compliance exams on a yearly basis.
* Adherence to all First United Policies and Procedures including Teller Policy.
* Dresses professionally.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
* High school diploma or GED required.
* Cash handling, sales, or customer service experience preferred.
* Prior teller experience preferred.
Technical/Functional Competencies
* Basic mathematical skills.
* Exceptional customer service skills.
* Good problem-solving and decision making skills.
* Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank exposure to loss or fraud.
* Ability to work in a fast-paced environment and work well under pressure.
* Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
* Ability to use e-mail, phone, and other communication tools are necessary.
* Dependable and adheres to time lines and schedules.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.
* #LI-KG1
All Locations:
Gainesville
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at ********************** for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
Auto-ApplyTeller - (Part Time) Atascocita
Teller job in Humble, TX
Job Description
7720 FM 1960 Rd E, Humble, TX 77346
Role:
Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.
Essential Functions & Responsibilities:
Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.
Perform member account maintenance functions including personal and account data changes and account openings.
Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.
Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
Promote teamwork by assisting others with work when needed or when own work is completed.
Perform other job duties as assigned.
Performance Measurements:
1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
2. Tracks progress on individual production and account cross-selling goals.
3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.
4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.
Knowledge and Skills:
Experience: Up to six months of experience in the banking industry and/or cash handling experience.
Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Customer service skills, detail-oriented and multi-tasker.
Physical Requirements: While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area.
- Reach, grab, sort.
-Communicate in person and via telephone with others.
- Identify and recognize small font communication.
-Ability to transport a minimum of 10 pounds.
Teller
Teller job in Weatherford, TX
Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!
Under direct supervision, processes a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders. Provides excellent customer service by maintaining a courteous and professional disposition while accurately processing customer transactions.
Responsibilities
Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions.
Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders.
Informs customers of bank products and services, features and benefits; refers customers to appropriate staff.
Performs branch opening and closing duties as scheduled and in line with security and dual control requirements.
Maintains and balances daily cash drawer, other receipts daily, ATM (Automatic Teller Machine) when required, and assists in vault, TCD, and/or TCR balancing.
Verifies customers' signatures, account ownership, and identification. Utilizes banking system to obtain account numbers and balances to research customers' transaction questions.
Wraps and bags coin, verifies currency, mixes new currency and turns-in mutilated currency.
Processes mail, night-drop, and ATM deposits. Scans and uploads documents to be forwarded or uploaded to the appropriate file or department.
Other duties as required.
Qualifications
High School diploma, general education degree (GED), or equivalent required.
Six months previous cash, sales and/or customer service required.
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
Excellent verbal, written and interpersonal communication skills.
Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
Auto-ApplyTeller
Teller job in Bridgeport, TX
This is an entry level position primarily responsible for accurately processing transitions, responding to customer inquiries and cross-selling or making referrals for all products and services offered. The following duties are not intended to serve as a comprehensive list of all duties required in this position. This job description is intended to provide a representative summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be required to perform additional duties as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Perform over the counter and drive-through transactions such as deposits, withdrawals, transfers, check cashing, payments, etc. Transact night depository and mail deposits, processing all transactions via teller terminal with speed, accuracy, and efficiency.
• Perform other service transactions such as collections, wire transfers, cash advances, stop payments, check ordering, issuing, and redeeming savings bonds.
• Issue travelers check, gift checks, bank checks, and assess appropriate fees.
• Responsible for accurately balancing and securely maintaining all cash in their custody.
• Respond to and follow through on all in-person and telephone customer inquiries or requests.
• Maintain a thorough knowledge of the Bank's products, services, policies, procedures, and operating systems
• Cross-sell or make referrals for all products and services offered.
• Achieve the sales activity and referral standards set by the ROM.
• Provide professional, exceptional customer service adhering to the Bank's and Customer Service Standards.
• Filling out CTR's in the event of the customer's deposit.
• Follow company rules, regulations, and Safety procedures.
• Strict adherence to the Bank Secrecy Act and all other applicable regulations is required.
• Compliance with BSA and all other applicable regulatory compliance is required.
OTHER DUTIES:
• Assist in auditing and reconciling consigned items.
• May assist with platform/new account functions as needed.
• Perform other assigned duties.
EDUCATION and EXPERIENCE:
• A high school diploma is required.
FLSA CLASSIFICATION: Non-Exempt
Teller I
Teller job in Waller, TX
Job Details Waller Office - Waller, TXDescription
Role:
Assists members with financial transactions, to included receiving and disbursing cash and other negotiable instruments.
Essential Functions & Responsibilities include but are not limited to:
Provides friendly, professional, personal, and confidential service to all members and associates.
Receives and processes member financial transactions, including deposits, withdrawals and loan payments, and issues negotiable items such as money orders, cashiers checks and gift cards to members. Processes transfers from member accounts as requested. Prepares member wire requests.
Identifies member needs for BVSCU products and services and offers products and services to match member needs.
Balances cash drawer daily and maintains security of assigned cash drawer at all times.
Maintains working knowledge of regulatory compliance related to member services and financial services area to include (but not limited to): BSA reporting requirements, OFAC, USA Patriot ACT, Red Flags, Regulation CC, Regulation D, Regulation E, Truth in Savings, Truth in Lending, Privacy, etc.
Other duties as assigned.
Qualifications
Position Requirements:
Minimum six months cash handling experience or customer service experience required.
A high school education or GED required.
Ability to work on-site at designated location.
Ability to communicate with courtesy, tact and diplomacy and model exemplary member service.
Proficiency in Microsoft Office software applications.
Must be bondable
Ergonomic Considerations:
Must be able to sit and/or stand for extended periods of time (6 to 7 hours per day).
Must be able to view a computer screen, use a keyboard to enter information, and manipulate a mouse.
Job includes some repetitive hand/wrist motions.
Ability to operate office machinery.
Ability to lift up to 25 pounds.
This job description is not a comprehensive list of all activities, duties, and responsibilities of the position. Such requirements may be expanded or otherwise changed at any time as indicated by the operational needs of the credit union. Employees may also be required to assist colleagues with their job responsibilities from time to time.
Senior Teller (24-21)
Teller job in College Station, TX
SENIOR TELLER
Summary: Conducts daily credit and debit transactions in compliance with bank policies and procedures. Provides exceptional customer service to each client. Keeps proper cash supply on hand and prepares daily proof records while maintaining an acceptable difference records. Identifies potential client needs and engages in the sales process to generate sales of bank products and services, referring to the platform or other areas of the bank as appropriate.
Job functions:
Proactively greets clients within the banking center.
Provides efficient and courteous customer service; addresses client inquiries, performs cash receipt and payment services and promotes all bank products and services.
Performs all teller functions including, but not limited to; processing deposits, withdrawals, transfers and loan payments, sale of cashier's checks, money orders, traveler's checks, etc.
Maintains accurate records of all transactions - prepares/processes cash receipt and payment service related paperwork, ensuring all documentation is prepared in compliance with bank policies and procedures.
Demonstrates high level of accuracy and efficiency when conducting client transactions.
Ensure that an economical amount of cash is on-hand in vault and at teller stations to meet client demands.
Handles additional responsibilities such as currency transactions, safe deposit, cash box, CTRs, and ATMs.
Responsible for vault daily, controls cash in vault and distribute daily cash to other tellers.
Understands the bank's security policies and procedures, assists in opening and closing procedures and maintaining codes, alarm function, cameras, cash controls and other opening/closing related activities.
Actively promotes the bank's products and services, and identifies opportunities for cross-selling and directs clients to appropriate area of the bank. Contributes to the banking center goals with referrals, outbound calls, scheduling of appointments, etc.
In the absence of the Banking Center Manager will train newly hired tellers on AMB's operating procedures and policies.
Cross train as Personal Banker and be able to fill-in as needed.
Performs other related duties as assigned.
Position requirements:
High school degree or equivalent (GED).
3+ years previous Teller experience.
Knowledge of bank products, services, policies and procedures.
Proficiency with personal computers and other business equipment.
Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.
Key Qualifications:
Knowledgeable on Bank Teller responsibilities and policies.
Able to resolve most client and teller questions & problems. Consult or refer more complex issues to Assistant Banking Center Manager.
Polite, courteous, and respectful to all internal and external clients.
Excellent communication and customer service skills.
Auto-ApplyTeller Retail Banker
Teller job in Brenham, TX
Teller Retail Banker-070834Description The Retail Banker is responsible for the growth of consumer and business customer relationships, while delivering the Woodforest Experience to every customer, every day, every time. Key Responsibilities:· Achieve individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to the customer.
· Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
· Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
· Embrace a technology driven customer experience.
· Ability to explain complex solutions in a simple to understand way.
· Demonstrate flexibility to perform all other duties as assigned.
Other Responsibilities:· Exhibit operational excellence through diligent adherence to policies and procedures.
· Practice branch security procedures and protect customer confidentiality and privacy.
· Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits, control checks, maintaining and servicing automated teller machines, as well as cleaning work areas.
· Open and perform account maintenance on depository accounts and loans.
· Demonstrate ownership in the resolution of customer inquiries and/or concerns at the frontline or by appropriately engaging with internal resources.
Competencies Required:· Must be proactive when seeking business outside of the branch.
· Must be open to direct coaching and feedback.
· Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
· Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
· Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
· Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
· Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
· Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.
Qualifications Minimum Qualifications/Experience:· 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree.
· Previous instore banking experience is preferred, but not required.
· Must be positive and engaging.
Formal Education & Certification:· High School Diploma or equivalent required.
Work Status:· Full-time.
Supervisory Responsibility:· No.
Travel:· Little to no overnight travel expected.
Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.
Working Conditions:· Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Disclaimer:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
Job: Retail Banker II-N710504Primary Location: Texas-Brenham-TX - Brenham WM-0353Schedule: Full-time Work Locations: TX - Brenham WM-0353 203 US Loop 290 West Brenham 77833Unposting Date: Ongoing
Auto-ApplyTeller
Teller job in Garland, TX
It's about being kind because kindness is the best currency.
Do you love bringing a smile to someone's face? Do you enjoy helping others whatever way you can? Are you described as someone who is approachable, respectful, and enthusiastic when solving problems?
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Teller,
you
are our director of first impressions. You are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our tellers believe in trust, integrity, and building relationships with our customers, who span generations. They are empathetic problem-solvers that have a genuine care for people and consistently deliver
our
kind of banking experience-the kind that makes people
want
to stop by the bank and say hello.
What you'll do:
Provide exceptional customer service and teller services that consistently meet consumer banking performance standards
Perform daily credit and debit transactions in compliance with established bank policies and procedures
Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments
Manage risk while actively practicing loss prevention
Utilize critical-thinking skills and have a thirst for knowledge, accuracy, and efficiency
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need:
Required Availability: Monday-Friday, 7:00am-6:30pm with Rotating Saturdays, 8:30am-1:30pm
Additional Preferred Skills:
Excellent written and verbal communication skills
Next-level customer service skills
Proficiency in Microsoft applications
Cash-handling experience
Frost Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
Auto-ApplyTeller (Part Time) - Houston, Waller
Teller job in Magnolia, TX
External Applicants: Please apply through Prosperity Bank's Career Center at ****************************************** Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier's checks while promoting the bank's products and services and providing excellent customer service.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Represents the bank in a courteous and professional manner.
Receives and processes deposits.
Receives and processes loan payments.
Cashes checks and other negotiable instruments for clients.
Examines documents for endorsements and negotiability.
Processes transfers between accounts.
Sells traveler's checks, official checks, and money orders.
Processes credit card cash advances.
Verifies and balances cash daily.
Detects and resolves discrepancies promptly.
Offers other Bank products to meet customer needs and strengthen the relationship.
Has no more than one proof error within a 30-day period.
Follow Teller procedures consistently and adheres to compliance requirements.
Other duties as assigned.
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
Ensures that client requests and inquiries are promptly resolved.
Operates online teller terminal.
Maintains privacy of customer information.
Ensures that the Bank's quality reputation is maintained and projected.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assists area personnel as required.
Assists with training or orientation as needed.
Keeps supervisor informed of area activities and of any problems or concerns.
Completes required reports and records accurately and promptly.
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
Assumes responsibility for related duties as required or assigned.
Performs night drop functions as assigned.
Performs related clerical duties as assigned.
Ensures that work areas are clean, secure, and well maintained.
Cross sells Bank products and services.
PERFORMANCE MEASUREMENTS
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
Required reports and records are accurate, complete, and timely.
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
The Bank's professional reputation is maintained and conveyed.
QUALIFICATIONS
Education/Certification:
High school graduate or equivalent.
Required Knowledge:
Understanding of Bank operations preferred.
Experience Required:
At least one year of related experience/cash handling preferred.
Previous Teller experience preferred.
Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Monday - Friday: 7:15 AM - 6:15 PM. Saturday 8:45 AM - 12:15 PM.
Auto-ApplyTeller - Sugar Land
Teller job in Sugar Land, TX
Role:
Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.
Essential Functions & Responsibilities:
Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc.
Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.
Perform member account maintenance functions including personal and account data changes and account openings.
Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.
Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
Promote teamwork by assisting others with work when needed or when own work is completed.
Perform other job duties as assigned.
Performance Measurements:
1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
2. Tracks progress on individual production and account cross-selling goals.
3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.
4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.
Knowledge and Skills:
Experience: Up to six months of experience in the banking industry and/or cash handling experience.
Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills:
Customer service skills
Detail-oriented
Multi-tasked
Physical Requirements:
While performing the duties of the job, the employee is regularly required to :
-Position self to move about the work area.
-Reach, grab, sort.
-Communicate in person and via telephone with others.
-Identify and recognize small font communication.
-Ability to transport a minimum of 10 pounds.
Teller/Customer Service Representative
Teller job in San Antonio, TX
Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!
Under direct supervision, the Teller/Customer Service Representative with PlainsCapital Bank processes a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders. Will also assist customers with opening accounts, processing check orders, issuing debit cards, general maintenance on existing accounts, and other account related duties as needed.
Responsibilities
Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions.
Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders.
Responds to routine inquiries regarding bank products and services for both customers and employees. These inquiries are made in person, via the telephone or by mail.
Offers notary service.
Performs branch opening and closing duties as scheduled and in line with security and dual control requirements.
Maintains and balances daily cash drawer, other receipts daily, ATM (Automatic Teller Machine) when required, and assists in vault, TCD, and/or TCR balancing.
Processes mail, night-drop, and ATM deposits. Scans and uploads documents to be forwarded or uploaded to the appropriate file or department.
Wraps and bags coin, verifies currency, mixes new currency and turns-in mutilated currency.
Open new accounts and cross sells bank products and services. Explains various account/product options and consults with customer to assess their needs; guides customer on product selection or refers customer to the appropriate business line.
Inputs customer information and prepares required documentation to open new accounts. Reviews and explains required account documentation and obtains appropriate signatures.
Performs general maintenance on customer accounts and provides customer service, including processing address changes, placing stop payments on checks, processing requests for e-statements, and closing accounts in accordance to account/product closing procedures.
Performs miscellaneous duties such as filing, answering phones, maintaining supplies, etc.
Other duties as required.
Qualifications
High School diploma or general education degree (GED), or equivalent required.
Minimum one year retail customer service or banking experience required.
Excellent customer service skills.
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
Excellent verbal, written and interpersonal communication skills.
Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
Auto-ApplyPart Time Teller I
Teller job in Pottsboro, TX
Join Our Team! We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and follow their passions. That's one of the many reasons First United has been voted as one of the top places to work in Oklahoma since 2009! Browse this page to find out more about the First United culture and the many benefits of working here. Then, use our "Get Started" section to take your first step to being a part of First United.
The Position
Job Title
Part Time Teller I
* SUMMARY
This position is responsible for providing exceptional service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
* Explains, promotes, and sells products and services such as traveler's checks, savings bonds, money orders, and cashier's checks. Cross-sells additional bank products and direct customers to representatives to open new accounts or for investing needs.
* Receives checking and savings deposits: verifies cash and endorsements, receives proper identification for cash back, and issues receipt of deposit. Identifies counterfeit currency.
* Examines checks deposited and determines proper funds availability based on regulation requirements and completes Hold Notices when necessary.
* Cashes checks and pays out money after verification of signatures and customer balances, processes savings withdrawals. Enters transactions into computer, and issues computer generated receipts.
* Answers basic customer inquiries regarding service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
* Accepts loan payments: verifies payment amount and issues receipt.
* Buys and sells currency from the vault as necessary, ensuring that the teller drawer cash limits are not exceeded according to the guidelines set forth in the Teller Policy.
* Receives FICA payments: verifies deposit coupons are properly completed and checks are made payable to the "Bank".
* Follows procedures for removing accounts from dormancy. Place holds on accounts for uncollected funds unless pre-approval is obtained from Officer/Supervisor.
* Balances drawer daily, including periodic batching of cashed checks. Counts and balances cash in automated teller machines and night depository. Counts and rolls loose coins. Enters required information into Vertex for Currency Transaction and Log Entry Reports.
* Attends weekly sales meetings and monthly community bank meetings.
ADDITIONAL DUTIES AND RESPONSIBILITIES
* Handles customer complaints and escalates issues to supervisor as needed.
* Recommends to supervisor possible methods to improve department.
* Completes all required compliance exams on a yearly basis.
* Adherence to all First United Policies and Procedures including Teller Policy.
* Dresses professionally.
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
* High school diploma or GED required.
* Cash handling, sales, or customer service experience preferred.
* Prior teller experience preferred.
Technical/Functional Competencies
* Basic mathematical skills.
* Exceptional customer service skills.
* Good problem-solving and decision making skills.
* Demonstrates good judgment and ability to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction with Bank exposure to loss or fraud.
* Ability to work in a fast-paced environment and work well under pressure.
* Ability to communicate well with customers by all means of communication including written, verbal, and non-verbal communication.
* Ability to use e-mail, phone, and other communication tools are necessary.
* Dependable and adheres to time lines and schedules.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.
* #LI-KG1
All Locations:
Pottsboro
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at ********************** for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.
Auto-ApplyTeller Retail Banker
Teller job in Montgomery, TX
Teller Retail Banker-070822Description The Retail Banker is responsible for the growth of consumer and business customer relationships, while delivering the Woodforest Experience to every customer, every day, every time. Key Responsibilities:· Achieve individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to the customer.
· Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
· Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
· Embrace a technology driven customer experience.
· Ability to explain complex solutions in a simple to understand way.
· Demonstrate flexibility to perform all other duties as assigned.
Other Responsibilities:· Exhibit operational excellence through diligent adherence to policies and procedures.
· Practice branch security procedures and protect customer confidentiality and privacy.
· Perform branch servicing duties such as paying and receiving, cash and vault balancing, ordering cash, cards, reports, audits, control checks, maintaining and servicing automated teller machines, as well as cleaning work areas.
· Open and perform account maintenance on depository accounts and loans.
· Demonstrate ownership in the resolution of customer inquiries and/or concerns at the frontline or by appropriately engaging with internal resources.
Competencies Required:· Must be proactive when seeking business outside of the branch.
· Must be open to direct coaching and feedback.
· Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
· Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
· Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
· Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
· Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
· Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.
Qualifications Minimum Qualifications/Experience:· 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate's degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree.
· Previous instore banking experience is preferred, but not required.
· Must be positive and engaging.
Formal Education & Certification:· High School Diploma or equivalent required.
Work Status:· Full-time.
Supervisory Responsibility:· No.
Travel:· Little to no overnight travel expected.
Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.
Working Conditions:· Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
Disclaimer:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Woodforest is an Equal Opportunity Employer, including Disability and Veterans.
Job: Retail Banker II-N710504Primary Location: Texas-Montgomery-TX - Montgomery Trace-0317Schedule: Full-time Work Locations: TX - Montgomery Trace-0317 821 A Eva Montgomery 77356Unposting Date: Ongoing
Auto-ApplyTeller
Teller job in Fredericksburg, TX
It's about being kind because kindness is the best currency.
Do you love bringing a smile to someone's face? Do you enjoy helping others whatever way you can? Are you described as someone who is approachable, respectful, and enthusiastic when solving problems?
At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Teller,
you
are our director of first impressions. You are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our tellers believe in trust, integrity, and building relationships with our customers, who span generations. They are empathetic problem-solvers that have a genuine care for people and consistently deliver
our
kind of banking experience-the kind that makes people
want
to stop by the bank and say hello.
What you'll do:
Provide exceptional customer service and teller services that consistently meet consumer banking performance standards
Perform daily credit and debit transactions in compliance with established bank policies and procedures
Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments
Manage risk while actively practicing loss prevention
Utilize critical-thinking skills and have a thirst for knowledge, accuracy, and efficiency
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you'll need:
Required Availability: Monday-Friday, 7am-6:30pm with Saturdays, 8:30am-1:30pm
Additional Preferred Skills:
Excellent written and verbal communication skills
Next-level customer service skills
Proficiency in Microsoft applications
Cash-handling experience
Frost Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger. If this sounds like you, we encourage you to apply and see what's possible at Frost.
Auto-ApplyTeller - Sugar Land
Teller job in Sugar Land, TX
Job Description
Role:
Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.
Essential Functions & Responsibilities:
Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc.
Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc.
Perform member account maintenance functions including personal and account data changes and account openings.
Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.
Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
Promote teamwork by assisting others with work when needed or when own work is completed.
Perform other job duties as assigned.
Performance Measurements:
1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
2. Tracks progress on individual production and account cross-selling goals.
3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.
4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.
Knowledge and Skills:
Experience: Up to six months of experience in the banking industry and/or cash handling experience.
Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills:
Customer service skills
Detail-oriented
Multi-tasked
Physical Requirements:
While performing the duties of the job, the employee is regularly required to :
-Position self to move about the work area.
-Reach, grab, sort.
-Communicate in person and via telephone with others.
-Identify and recognize small font communication.
-Ability to transport a minimum of 10 pounds.
Teller (Full Time) - Madisonville
Teller job in Madisonville, TX
External Applicants: Please apply through Prosperity Bank's Career Center at ****************************************** Applying through any other source may prevent Prosperity from receiving your application. Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
POSITION PURPOSE
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier's checks while promoting the bank's products and services and providing excellent customer service.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
Represents the bank in a courteous and professional manner.
Receives and processes deposits.
Receives and processes loan payments.
Cashes checks and other negotiable instruments for clients.
Examines documents for endorsements and negotiability.
Processes transfers between accounts.
Sells traveler's checks, official checks, and money orders.
Processes credit card cash advances.
Verifies and balances cash daily.
Detects and resolves discrepancies promptly.
Offers other Bank products to meet customer needs and strengthen the relationship.
Has no more than one proof error within a 30-day period.
Follow Teller procedures consistently and adheres to compliance requirements.
Other duties as assigned.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
Ensures that client requests and inquiries are promptly resolved.
Operates online teller terminal.
Maintains privacy of customer information.
Ensures that the Bank's quality reputation is maintained and projected.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
Assists area personnel as required.
Assists with training or orientation as needed.
Keeps supervisor informed of area activities and of any problems or concerns.
Completes required reports and records accurately and promptly.
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
4. Assumes responsibility for related duties as required or assigned.
Performs night drop functions as assigned.
Performs related clerical duties as assigned.
Ensures that work areas are clean, secure, and well maintained.
Cross sells Bank products and services.
PERFORMANCE MEASUREMENTS
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
Required reports and records are accurate, complete, and timely.
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
The Bank's professional reputation is maintained and conveyed.
QUALIFICATIONS
Education/Certification: High school graduate or equivalent.
Required Knowledge: Understanding of Bank operations preferred.
Experience Required: At least one year of related experience/cash handling required. Previous Teller experience preferred.
Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Hours: Monday - Thursday 7:30 AM - 5:30 AM. Friday 7:30 AM - 6:00 PM.
40 hours per week.
Auto-ApplyTeller/Customer Service Representative (Main Bank)
Teller job in Lubbock, TX
Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more!
Under direct supervision, the Teller/Customer Service Representative processes a variety of financial transactions including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders. Will also assist customers with opening accounts, processing check orders, issuing debit cards, general maintenance on existing accounts, and other account related duties as needed.
Responsibilities
Provides excellent customer service which includes prompt acknowledgment of the customer, maintaining a friendly and courteous disposition and a professional image, and accurately processing customer transactions.
Processes a variety of transactions, including cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments and preparing change orders.
Responds to routine inquiries regarding bank products and services for both customers and employees. These inquiries are made in person, via the telephone or by mail.
Offers notary service.
Performs branch opening and closing duties as scheduled and in line with security and dual control requirements.
Maintains and balances daily cash drawer, other receipts daily, ATM (Automatic Teller Machine) when required, and assists in vault, TCD, and/or TCR balancing.
Processes mail, night-drop, and ATM deposits. Scans and uploads documents to be forwarded or uploaded to the appropriate file or department.
Wraps and bags coin, verifies currency, mixes new currency and turns-in mutilated currency.
Open new accounts and cross sells bank products and services. Explains various account/product options and consults with customer to assess their needs; guides customer on product selection or refers customer to the appropriate business line.
Inputs customer information and prepares required documentation to open new accounts. Reviews and explains required account documentation and obtains appropriate signatures.
Performs general maintenance on customer accounts and provides customer service, including processing address changes, placing stop payments on checks, processing requests for e-statements, and closing accounts in accordance to account/product closing procedures.
Performs miscellaneous duties such as filing, answering phones, maintaining supplies, etc.
Other duties as required.
Qualifications
High School diploma or general education degree (GED), or equivalent required.
Minimum one year retail customer service or banking experience required.
Excellent customer service skills.
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division with basic calculator skills.
Excellent verbal, written and interpersonal communication skills.
Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
Auto-Apply