Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule
two
hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey's SmartDollar Program
Customer Service Representative Responsibilities:
Assist customers inside and outside a U-Haul center with U-Haul products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment on the lot including checking fluid levels.
Answer questions and educate customers regarding products and services.
Prepare rental invoices and accept equipment returned from rental.
Install hitches and trailer wiring.
Fill propane (certification offered through U-Haul upon employment)
Drive a forklift (certification offered through U-Haul upon employment)
Other duties as assigned
Participate in ongoing continuous U-Haul education through U-Haul University.
Customer Service Representative Minimum Qualifications:
Valid driver's license and ability to maintain a good driving record
High school diploma or equivalent
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$24k-30k yearly est. Auto-Apply 27d ago
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Facility Housekeeper
U-Haul 4.4
U-Haul job in Brentwood, TN
START TODAY, GET PAID TODAY! New hires eligible for BONUS!
Are you organized and proactive? Do you have an eye for detail? Facility Housekeepers set the stage for U-Haul's exceptional service by keeping the U-Haul facility clean and inviting. Start your career at U-Haul and join an exceptional, supportive team.
U-Haul Offers Facility Housekeepers:
Career stability
Opportunities for advancement
Valuable on-the-job training
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
Paid holidays, vacation, and sick days if eligible
401k and stock options
24-hour physician available for kids
Health insurance & Prescription plans if eligible
Dental & Vision Plans
Subsidized gym/ membership if eligible
Business and travel insurance
YouMatter EAP program
LifeLock identity Theft
Critical Illness/Group Accident
Facility Housekeeper Responsibilities:
Provide sweeping, vacuuming, wiping, and mopping for storage units, hallways, restrooms, elevator, etc.
Dispose of trash
Maintain and track cleaning supply inventory, requesting supplies as needed
Other duties as assigned
Facility Housekeeper Minimum Qualifications:
Organization skills
Willingness to learn
Self-starter
Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods of remaining stationary, moving around outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50lbs assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$21k-26k yearly est. Auto-Apply 59d ago
Seasonal Worker
Thorntons LLC 3.9
Murfreesboro, TN job
The Seasonal Worker is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Essential Job Functions (RESPONSIBLE TO) -Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
-Ring all sales as discussed in the operations procedures.
-Assure proper sale and accounting of money orders/lottery during shift.
-Accurately account for price overrides, store use of merchandise, voids, returns and waste.
-Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
-Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
-Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
-Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
-Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
-Clean the parking lot and grounds surrounding the store as needed.
-Advise store management of any maintenance or safety problems.
-Practices safe working habits that align with company safety rules
-Properly uses the Guest Service Department for guest service issues
-Stay familiar with all Thorntons policies applicable to the SW position as outlined on Thorntons Intranet.
-Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
-Perform additional duties as assigned.
-Maintain PAR levels as outlined on PAR sheet per store expectations.
Requirements
-Education
High School Diploma or GED
-Experience
All experience will be considered
-Knowledge/Skills
Ability to speak, read, understand, and write the English language.
Ability to perform accurate mathematical calculations
High energy and strong work ethic.
Excellent interpersonal skill.
Strong guest service skills.
Works well with others in a team environment
Sufficient visual acuity to check identification and process money orders.
Ability to read and understand instructions for operation of electronic cash registers and other equipment.
Ability to read electronic fuel reports.
-Equipment/Special Expertise
N/A
-Other Considerations
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Properly records time on the TOTS systems and signs a time report verifying all hours worked
Understands that company funds are not available for personal use
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
Additional Information
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
$20k-24k yearly est. 60d+ ago
Food Service Manager R2 - Store 511612
Thorntons Inc. 3.9
Murfreesboro, TN job
The primary role of a Food Service Manager is to provide quality food and beverage products for our guests as well as maintain proper rotation, inventory, and cleanliness within the food and beverage areas. The Food Service Manager will also be responsible to achieve sales, unit, and profit goals for the food and beverage categories.
Essential Job Functions (RESPONSIBLE TO)
Prepare food and dispensed beverage products for daily service prior to rush periods as outlined on store
PAR.
Follow approved product sampling procedures to sample products as directed.
Ensure food safety and sanitation compliance at all times
Expertly manages food operation including shrink, gross profit, quality and supplies by maintaining excellent
food standards
Accurately counts, stocks, orders inventory, and provides data to support store profitability; proactively
identifying ways to grow the business; very organized and able to follow established processes and
standards.
Operate various pieces of foodservice and beverage equipment.
Maintain clean and appealing workspace and service areas, empty trash receptacles as needed.
Inspect and maintain equipment to cleanliness and operations standards.
Implement and train program rollouts, product changes and product quality specifications (food service
standards).
Perform additional duties as assigned.
Requirements
Required Qualifications
Food Handler Certifications - as required per state, city or township
Preferred Qualifications
Education
∼ High school diploma or equivalent G.E.D.
Experience
∼ Prior work experience in food service environment with supervisory duties.
Knowledge/Skills
∼ Ability to read and understand reports, records, and other business documents.
∼ Working knowledge of product costs and profits to ensure maximum profitability.
∼ Able to use product waste logs or similar company designed programs to establish and manage proper
par levels.
∼ Proven ability to manage product inventory (rotation, ordering, and on hand)
∼ Ability to set priorities, organize work and exercise sound judgment.
∼ Ability to multi-task in a fast paced environment with frequent interruptions.
∼ Food Handler Certification
∼ Excellent guest service skills.
Equipment/Special Expertise
∼ Basic food and beverage heating/cooling/preparation kitchen equipment & tools
Other Considerations
∼ Must be available for early morning and late afternoon shifts.
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$29k-33k yearly est. 25d ago
Seasonal Worker R2 - Store 511618
Thorntons Inc. 3.9
Murfreesboro, TN job
The Seasonal Worker is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Essential Job Functions (RESPONSIBLE TO) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Ring all sales as discussed in the operations procedures.
* Assure proper sale and accounting of money orders/lottery during shift.
* Accurately account for price overrides, store use of merchandise, voids, returns and waste.
* Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
* Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
* Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
* Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
* Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
* Clean the parking lot and grounds surrounding the store as needed.
* Advise store management of any maintenance or safety problems.
* Practices safe working habits that align with company safety rules
* Properly uses the Guest Service Department for guest service issues
* Stay familiar with all Thorntons policies applicable to the SW position as outlined on Thorntons Intranet.
* Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
* Perform additional duties as assigned.
* Maintain PAR levels as outlined on PAR sheet per store expectations.
Requirements
* Education
High School Diploma or GED
* Experience
All experience will be considered
* Knowledge/Skills
Ability to speak, read, understand, and write the English language.
Ability to perform accurate mathematical calculations
High energy and strong work ethic.
Excellent interpersonal skill.
Strong guest service skills.
Works well with others in a team environment
Sufficient visual acuity to check identification and process money orders.
Ability to read and understand instructions for operation of electronic cash registers and other equipment.
Ability to read electronic fuel reports.
* Equipment/Special Expertise
N/A
* Other Considerations
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Properly records time on the TOTS systems and signs a time report verifying all hours worked
Understands that company funds are not available for personal use
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$24k-30k yearly est. 25d ago
General Manager
Thorntons LLC 3.9
La Vergne, TN job
The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements
Essential Job Functions (Responsible to)
-Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
-Create a place of welcoming and belonging for our Guests and Team Members
-Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance
-Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
-Track and manage inventory through count execution and submitting accurate orders to remain in stock
-Delegate tasks to subordinate Team Members and follow up to ensure proper completion
-Engage and lead company initiatives
-Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
-Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
-Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
-Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
-Train and empower Team Members to de-escalate guest service issues
-Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
-Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
-Promote sales and profits working within the local community to partner and support events that extend the brand
-Regular and predictable in-person attendance
-Perform additional duties as assigned
Key Relationships
-Region Manager
-Store Manager
-Guest Service Representative
-Human Resource Manager
-Recruiter
-Trainer
-Auditor
Skills
-Demonstrates a commitment to leading by example considering no tasks as below one's position
-Uses analytical skills to identify and solve a variety of business-related problems
-Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
-Prioritizes and distributes work to deliver objectives on time and to the highest standard
-Demonstrates a positive and approachable presence, even during stressful situations
-Recognizes positive performance, celebrates team achievements, addresses poor performance
-Takes action to remove obstacles and address problems before they impact performance and results
-Provides feedback effectively and with empathy
-Actively solicits internal and external guest feedback to improve business relationships
-Fosters team camaraderie, collaboration, and cohesion
-Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for displaying, promoting, and selling products or services
-Principles and procedures for personnel recruitment, selection, and training
Experience
-Minimum three (3) years single-unit management in retail and/or food and beverage industries
-Experience with the following applications a plus;
oPeopleMatter, Workday, Reflexis
oPDI, ESO
Equipment/Special Expertise
-NA
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (Required)
-Must have reliable transportation
-Valid driver's license (preferred)
-Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact accommodationsretail@bp.com 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$40k-50k yearly est. 60d+ ago
Reservation Manager Agent
U-Haul 4.4
U-Haul job in La Vergne, TN
U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment.
U-Haul Offers:
Career stability
Opportunities for advancement
Mindset App Reimbursement
Gym Reimbursement Program
Health insurance & Prescription plans, if eligible
Paid holidays, vacation, and sick days, if eligible
Life insurance
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
24-hour physician available for kids
Dental & Vision Plans
Business travel insurance
You Matter EAP
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Dave Ramsey's SmartDollar Program
Reservation Manager Agent Responsibilities:
Assist with calls from and to customers.
Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy.
Assist with the Company's U-Box portable storage product.
Minimum Qualifications:
High school diploma or equivalent
Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email
Proficient in customer service, time management and multitasking
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
$22k-28k yearly est. Auto-Apply 33d ago
Clean Team Member
Thorntons LLC 3.9
Murfreesboro, TN job
In accordance with the operations procedure manual and direction from the General and/or Store Manager, the Clean Team Member is responsible for delighting Thorntons guests by maintaining merchandise and supporting store goals and initiatives. Requirements
Essential Job Functions (RESPONSIBLE TO)
-Delivers customer service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
-Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
-Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
-Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
-Clean the parking lot and grounds surrounding the store as needed.
-Advise store management of any maintenance or safety problems.
-Practices safe working habits that align with company safety rules.
-Properly uses the Customer Service Department for customer service issues.
-Stay familiar with all Thorntons policies applicable to the Clean Team Member position as outlined on Thorntons Intranet.
-Perform additional duties as assigned.
Preferred Qualifications
- Experience
-All experience will be considered
- Knowledge/Skills
-Ability to speak, read, understand, and write the English language.
-High energy and strong work ethic.
-Excellent interpersonal skill.
-Works well with others in a team environment
- Other Considerations
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Properly records time on the TOTS systems and signs a time report verifying all hours worked
-Understands that company funds are not available for personal use
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
Additional Information
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
$24k-27k yearly est. 60d+ ago
QSR Representative
Circle K Stores 4.3
Brentwood, TN job
Job Type
The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT TEAM MEMBER EXPECTATIONS:
Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
RESTAURANT TEAM MEMBER BENEFITS:
Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan
Wait periods may apply
RESTAURANT TEAM MEMBER QUALIFICATIONS:
Excellent communication skills
Team player who can work well with others or independently
Acts with integrity; keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun!
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead
Circle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
RESTAURANT TEAM MEMBER, RESTAURANT OPERATIONS
This indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this . As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$26k-31k yearly est. Auto-Apply 22d ago
Guest Service Representative R2 - Store 511618
Thorntons Inc. 3.9
Murfreesboro, TN job
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
Requirements
Essential Job Functions (Responsible to)
* Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
* Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
* Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
* Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
* Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
* Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
* Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
* Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
* Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
* Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
* Perform additional duties as assigned
Key Relationships
* Region Manager
* Human Resource Manager
* General Manager
* Store Manager
* Food Service Manager
* Guest Service Representatives
Skills
* Follows written and verbal direction/instructions and seeks clarification when required.
* Works effectively and accurately in a fast-paced environment.
* Seeks appropriate support to solve problems in a timely manner.
* Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
* Demonstrates self-control in stressful situations.
* Adaptability and flexibility to respond effectively to a variety of situations
* Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
* Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
* Takes pride in delivering high-quality Guest service
* Meets performance expectations associated with the role
* Uses analytical skills to identify and solve problems or situations encountered on the job.
* Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
* Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
* Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
* Principles and methods for showing, promoting, and selling products or services
Experience
* All experience is considered
Required or Preferred Qualifications/Certifications
* High School Diploma or GED (Preferred)
* Food Certifications (Preferred)
Other Considerations
* Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
* Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
* Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
* Occasional Sitting and Driving required.
* Exposed to extreme weather conditions and temperatures
* Long periods of standing
* Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$24k-29k yearly est. 25d ago
Seasonal Worker R2 - Store 511616
Thorntons Inc. 3.9
Lebanon, TN job
The Seasonal Worker is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Essential Job Functions (RESPONSIBLE TO) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Ring all sales as discussed in the operations procedures.
* Assure proper sale and accounting of money orders/lottery during shift.
* Accurately account for price overrides, store use of merchandise, voids, returns and waste.
* Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
* Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
* Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
* Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
* Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
* Clean the parking lot and grounds surrounding the store as needed.
* Advise store management of any maintenance or safety problems.
* Practices safe working habits that align with company safety rules
* Properly uses the Guest Service Department for guest service issues
* Stay familiar with all Thorntons policies applicable to the SW position as outlined on Thorntons Intranet.
* Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
* Perform additional duties as assigned.
* Maintain PAR levels as outlined on PAR sheet per store expectations.
Requirements
* Education
High School Diploma or GED
* Experience
All experience will be considered
* Knowledge/Skills
Ability to speak, read, understand, and write the English language.
Ability to perform accurate mathematical calculations
High energy and strong work ethic.
Excellent interpersonal skill.
Strong guest service skills.
Works well with others in a team environment
Sufficient visual acuity to check identification and process money orders.
Ability to read and understand instructions for operation of electronic cash registers and other equipment.
Ability to read electronic fuel reports.
* Equipment/Special Expertise
N/A
* Other Considerations
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Properly records time on the TOTS systems and signs a time report verifying all hours worked
Understands that company funds are not available for personal use
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$24k-30k yearly est. 25d ago
Food Service Manager R2 - Store 511618
Thorntons Inc. 3.9
Murfreesboro, TN job
The primary role of a Food Service Manager is to provide quality food and beverage products for our guests as well as maintain proper rotation, inventory, and cleanliness within the food and beverage areas. The Food Service Manager will also be responsible to achieve sales, unit, and profit goals for the food and beverage categories.
Essential Job Functions (RESPONSIBLE TO)
Prepare food and dispensed beverage products for daily service prior to rush periods as outlined on store
PAR.
Follow approved product sampling procedures to sample products as directed.
Ensure food safety and sanitation compliance at all times
Expertly manages food operation including shrink, gross profit, quality and supplies by maintaining excellent
food standards
Accurately counts, stocks, orders inventory, and provides data to support store profitability; proactively
identifying ways to grow the business; very organized and able to follow established processes and
standards.
Operate various pieces of foodservice and beverage equipment.
Maintain clean and appealing workspace and service areas, empty trash receptacles as needed.
Inspect and maintain equipment to cleanliness and operations standards.
Implement and train program rollouts, product changes and product quality specifications (food service
standards).
Perform additional duties as assigned.
Requirements
Required Qualifications
Food Handler Certifications - as required per state, city or township
Preferred Qualifications
Education
∼ High school diploma or equivalent G.E.D.
Experience
∼ Prior work experience in food service environment with supervisory duties.
Knowledge/Skills
∼ Ability to read and understand reports, records, and other business documents.
∼ Working knowledge of product costs and profits to ensure maximum profitability.
∼ Able to use product waste logs or similar company designed programs to establish and manage proper
par levels.
∼ Proven ability to manage product inventory (rotation, ordering, and on hand)
∼ Ability to set priorities, organize work and exercise sound judgment.
∼ Ability to multi-task in a fast paced environment with frequent interruptions.
∼ Food Handler Certification
∼ Excellent guest service skills.
Equipment/Special Expertise
∼ Basic food and beverage heating/cooling/preparation kitchen equipment & tools
Other Considerations
∼ Must be available for early morning and late afternoon shifts.
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$29k-33k yearly est. 25d ago
General Manager
Thorntons LLC 3.9
Hendersonville, TN job
The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements
Essential Job Functions (Responsible to)
-Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
-Create a place of welcoming and belonging for our Guests and Team Members
-Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance
-Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
-Track and manage inventory through count execution and submitting accurate orders to remain in stock
-Delegate tasks to subordinate Team Members and follow up to ensure proper completion
-Engage and lead company initiatives
-Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
-Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
-Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
-Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
-Train and empower Team Members to de-escalate guest service issues
-Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
-Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
-Promote sales and profits working within the local community to partner and support events that extend the brand
-Regular and predictable in-person attendance
-Perform additional duties as assigned
Key Relationships
-Region Manager
-Store Manager
-Guest Service Representative
-Human Resource Manager
-Recruiter
-Trainer
-Auditor
Skills
-Demonstrates a commitment to leading by example considering no tasks as below one's position
-Uses analytical skills to identify and solve a variety of business-related problems
-Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
-Prioritizes and distributes work to deliver objectives on time and to the highest standard
-Demonstrates a positive and approachable presence, even during stressful situations
-Recognizes positive performance, celebrates team achievements, addresses poor performance
-Takes action to remove obstacles and address problems before they impact performance and results
-Provides feedback effectively and with empathy
-Actively solicits internal and external guest feedback to improve business relationships
-Fosters team camaraderie, collaboration, and cohesion
-Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for displaying, promoting, and selling products or services
-Principles and procedures for personnel recruitment, selection, and training
Experience
-Minimum three (3) years single-unit management in retail and/or food and beverage industries
-Experience with the following applications a plus;
oPeopleMatter, Workday, Reflexis
oPDI, ESO
Equipment/Special Expertise
-NA
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (Required)
-Must have reliable transportation
-Valid driver's license (preferred)
-Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact accommodationsretail@bp.com 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$40k-50k yearly est. 60d+ ago
QSR Representative
Circle K Stores 4.3
Columbia, TN job
Job Type
The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements: RESTAURANT TEAM MEMBER EXPECTATIONS:
Provides excellent guest service in a fast and friendly manner
Maintains a clean restaurant environment by cleaning and performing general housekeeping duties
Prepares and serves food items in accordance with all Brand, Company, and health department regulations
Ensures product quality, food safety, and operational standards are met
Keeps accurate cash, sales, and inventory control records
Follows all government laws and safety codes
Completes reports on all incidents following our 5-minute rule policy
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
RESTAURANT TEAM MEMBER BENEFITS:
Medical, Dental, Vision, Term Life and AD&D plans
Flexible spending and health savings accounts (FT)
Vacation paid time off
Company holidays paid at time and a half
Matching 401(k)
Tuition Reimbursement
Stock Purchase Plan
Employee Discount Program
Discount Meal Benefit
Wellness Plan
Wait periods may apply
RESTAURANT TEAM MEMBER QUALIFICATIONS:
Excellent communication skills
Team player who can work well with others or independently
Acts with integrity; keeps commitments
Contagious positive attitude
Focuses on achieving results while having fun!
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead
Circle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
RESTAURANT TEAM MEMBER, RESTAURANT OPERATIONS
This indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this . As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$26k-31k yearly est. Auto-Apply 22d ago
Seasonal Worker R23 - Store 511601
Thorntons Inc. 3.9
Hendersonville, TN job
The Seasonal Worker is responsible for delighting Thorntons guests with prompt and courteous service, maintaining merchandise, and supporting store goals and initiatives. Essential Job Functions (RESPONSIBLE TO) * Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Ring all sales as discussed in the operations procedures.
* Assure proper sale and accounting of money orders/lottery during shift.
* Accurately account for price overrides, store use of merchandise, voids, returns and waste.
* Keep coolers, fast lane merchandise, store shelves, and displays fully stocked and fronted at all times.
* Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc.
* Use suggestive selling techniques to suggest items to guests that complement their purchases, and asks our guests if they are a refreshing rewards member at the beginning of every transaction.
* Ensure that the Store Management is made aware of all sales, cash, or operating discrepancies.
* Clean windows, floors, shelving, counters, gas pumps regularly, and restrooms per store operating procedures (daily check list).
* Clean the parking lot and grounds surrounding the store as needed.
* Advise store management of any maintenance or safety problems.
* Practices safe working habits that align with company safety rules
* Properly uses the Guest Service Department for guest service issues
* Stay familiar with all Thorntons policies applicable to the SW position as outlined on Thorntons Intranet.
* Adheres to all city, county, and state alcohol and tobacco and all other applicable laws and regulations
* Perform additional duties as assigned.
* Maintain PAR levels as outlined on PAR sheet per store expectations.
Requirements
* Education
High School Diploma or GED
* Experience
All experience will be considered
* Knowledge/Skills
Ability to speak, read, understand, and write the English language.
Ability to perform accurate mathematical calculations
High energy and strong work ethic.
Excellent interpersonal skill.
Strong guest service skills.
Works well with others in a team environment
Sufficient visual acuity to check identification and process money orders.
Ability to read and understand instructions for operation of electronic cash registers and other equipment.
Ability to read electronic fuel reports.
* Equipment/Special Expertise
N/A
* Other Considerations
Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Properly records time on the TOTS systems and signs a time report verifying all hours worked
Understands that company funds are not available for personal use
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$24k-30k yearly est. 25d ago
Food Service Manager R23 - Store 511601
Thorntons Inc. 3.9
Hendersonville, TN job
The primary role of a Food Service Manager is to provide quality food and beverage products for our guests as well as maintain proper rotation, inventory, and cleanliness within the food and beverage areas. The Food Service Manager will also be responsible to achieve sales, unit, and profit goals for the food and beverage categories.
Essential Job Functions (RESPONSIBLE TO)
Prepare food and dispensed beverage products for daily service prior to rush periods as outlined on store
PAR.
Follow approved product sampling procedures to sample products as directed.
Ensure food safety and sanitation compliance at all times
Expertly manages food operation including shrink, gross profit, quality and supplies by maintaining excellent
food standards
Accurately counts, stocks, orders inventory, and provides data to support store profitability; proactively
identifying ways to grow the business; very organized and able to follow established processes and
standards.
Operate various pieces of foodservice and beverage equipment.
Maintain clean and appealing workspace and service areas, empty trash receptacles as needed.
Inspect and maintain equipment to cleanliness and operations standards.
Implement and train program rollouts, product changes and product quality specifications (food service
standards).
Perform additional duties as assigned.
Requirements
Required Qualifications
Food Handler Certifications - as required per state, city or township
Preferred Qualifications
Education
∼ High school diploma or equivalent G.E.D.
Experience
∼ Prior work experience in food service environment with supervisory duties.
Knowledge/Skills
∼ Ability to read and understand reports, records, and other business documents.
∼ Working knowledge of product costs and profits to ensure maximum profitability.
∼ Able to use product waste logs or similar company designed programs to establish and manage proper
par levels.
∼ Proven ability to manage product inventory (rotation, ordering, and on hand)
∼ Ability to set priorities, organize work and exercise sound judgment.
∼ Ability to multi-task in a fast paced environment with frequent interruptions.
∼ Food Handler Certification
∼ Excellent guest service skills.
Equipment/Special Expertise
∼ Basic food and beverage heating/cooling/preparation kitchen equipment & tools
Other Considerations
∼ Must be available for early morning and late afternoon shifts.
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$29k-33k yearly est. 25d ago
Guest Service Representative R2 - Store 511616
Thorntons Inc. 3.9
Lebanon, TN job
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
Requirements
Essential Job Functions (Responsible to)
* Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
* Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
* Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
* Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
* Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
* Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
* Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
* Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
* Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
* Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
* Perform additional duties as assigned
Key Relationships
* Region Manager
* Human Resource Manager
* General Manager
* Store Manager
* Food Service Manager
* Guest Service Representatives
Skills
* Follows written and verbal direction/instructions and seeks clarification when required.
* Works effectively and accurately in a fast-paced environment.
* Seeks appropriate support to solve problems in a timely manner.
* Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
* Demonstrates self-control in stressful situations.
* Adaptability and flexibility to respond effectively to a variety of situations
* Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
* Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
* Takes pride in delivering high-quality Guest service
* Meets performance expectations associated with the role
* Uses analytical skills to identify and solve problems or situations encountered on the job.
* Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
* Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
* Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
* Principles and methods for showing, promoting, and selling products or services
Experience
* All experience is considered
Required or Preferred Qualifications/Certifications
* High School Diploma or GED (Preferred)
* Food Certifications (Preferred)
Other Considerations
* Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
* Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
* Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
* Occasional Sitting and Driving required.
* Exposed to extreme weather conditions and temperatures
* Long periods of standing
* Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$24k-29k yearly est. 25d ago
General Manager
Thorntons LLC 3.9
Gallatin, TN job
The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements
Essential Job Functions (Responsible to)
-Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
-Create a place of welcoming and belonging for our Guests and Team Members
-Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance
-Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
-Track and manage inventory through count execution and submitting accurate orders to remain in stock
-Delegate tasks to subordinate Team Members and follow up to ensure proper completion
-Engage and lead company initiatives
-Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
-Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
-Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
-Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
-Train and empower Team Members to de-escalate guest service issues
-Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
-Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
-Promote sales and profits working within the local community to partner and support events that extend the brand
-Regular and predictable in-person attendance
-Perform additional duties as assigned
Key Relationships
-Region Manager
-Store Manager
-Guest Service Representative
-Human Resource Manager
-Recruiter
-Trainer
-Auditor
Skills
-Demonstrates a commitment to leading by example considering no tasks as below one's position
-Uses analytical skills to identify and solve a variety of business-related problems
-Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
-Prioritizes and distributes work to deliver objectives on time and to the highest standard
-Demonstrates a positive and approachable presence, even during stressful situations
-Recognizes positive performance, celebrates team achievements, addresses poor performance
-Takes action to remove obstacles and address problems before they impact performance and results
-Provides feedback effectively and with empathy
-Actively solicits internal and external guest feedback to improve business relationships
-Fosters team camaraderie, collaboration, and cohesion
-Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
-Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team
Knowledge
-Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
-Principles and methods for displaying, promoting, and selling products or services
-Principles and procedures for personnel recruitment, selection, and training
Experience
-Minimum three (3) years single-unit management in retail and/or food and beverage industries
-Experience with the following applications a plus;
oPeopleMatter, Workday, Reflexis
oPDI, ESO
Equipment/Special Expertise
-NA
Required or Preferred Qualifications/Certifications
-High School Diploma or GED (Required)
-Must have reliable transportation
-Valid driver's license (preferred)
-Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)
Physical Requirements
-Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
-Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
-Occasional Sitting and Driving required.
-Exposed to extreme weather conditions and temperatures
-Long periods of standing
-Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact accommodationsretail@bp.com 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$40k-50k yearly est. 60d+ ago
Guest Service Representative R23 - Store 511601
Thorntons Inc. 3.9
Hendersonville, TN job
The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.
Requirements
Essential Job Functions (Responsible to)
* Delivers guest service with a "how may I help you" attitude. Looks for opportunities to delight guests and follows instructions from store management.
* Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.
* Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.
* Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.
* Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.
* Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.
* Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.
* Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.
* Live Thorntons' Core Values and contribute to an environment that is welcoming and belonging for Team Members and Guests
* Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons' Team Member Handbook
* Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations
* Perform additional duties as assigned
Key Relationships
* Region Manager
* Human Resource Manager
* General Manager
* Store Manager
* Food Service Manager
* Guest Service Representatives
Skills
* Follows written and verbal direction/instructions and seeks clarification when required.
* Works effectively and accurately in a fast-paced environment.
* Seeks appropriate support to solve problems in a timely manner.
* Delights customers by providing a friendly and helpful experience that wins loyalty to the brand.
* Demonstrates self-control in stressful situations.
* Adaptability and flexibility to respond effectively to a variety of situations
* Possesses an open and approachable demeanor with a positive and constructive tone of voice and a "can do" attitude.
* Actively listens, asks questions, and provides clear, concise information to others via verbal or written communication
* Takes pride in delivering high-quality Guest service
* Meets performance expectations associated with the role
* Uses analytical skills to identify and solve problems or situations encountered on the job.
* Uses basic arithmetical skills to add, subtract, and divide as necessary to count and document cash drawers, lottery receipts, inventory needs, etc.
* Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team.
Knowledge
* Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
* Principles and methods for showing, promoting, and selling products or services
Experience
* All experience is considered
Required or Preferred Qualifications/Certifications
* High School Diploma or GED (Preferred)
* Food Certifications (Preferred)
Other Considerations
* Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
Physical Requirements
* Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
* Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
* Occasional Sitting and Driving required.
* Exposed to extreme weather conditions and temperatures
* Long periods of standing
* Exposure to gasoline fumes and cleaning products
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
This job description reflects an effort on the part of Thorntons and its' representatives to provide an expectation of job performance. This is not an all-inclusive list of specific job functions. Other duties may be assigned as is considered reasonable and necessary.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************
$24k-29k yearly est. 25d ago
Food Service Manager R23 - Store 511615
Thorntons Inc. 3.9
Kingston Springs, TN job
The primary role of a Food Service Manager is to provide quality food and beverage products for our guests as well as maintain proper rotation, inventory, and cleanliness within the food and beverage areas. The Food Service Manager will also be responsible to achieve sales, unit, and profit goals for the food and beverage categories.
Essential Job Functions (RESPONSIBLE TO)
Prepare food and dispensed beverage products for daily service prior to rush periods as outlined on store
PAR.
Follow approved product sampling procedures to sample products as directed.
Ensure food safety and sanitation compliance at all times
Expertly manages food operation including shrink, gross profit, quality and supplies by maintaining excellent
food standards
Accurately counts, stocks, orders inventory, and provides data to support store profitability; proactively
identifying ways to grow the business; very organized and able to follow established processes and
standards.
Operate various pieces of foodservice and beverage equipment.
Maintain clean and appealing workspace and service areas, empty trash receptacles as needed.
Inspect and maintain equipment to cleanliness and operations standards.
Implement and train program rollouts, product changes and product quality specifications (food service
standards).
Perform additional duties as assigned.
Requirements
Required Qualifications
Food Handler Certifications - as required per state, city or township
Preferred Qualifications
Education
∼ High school diploma or equivalent G.E.D.
Experience
∼ Prior work experience in food service environment with supervisory duties.
Knowledge/Skills
∼ Ability to read and understand reports, records, and other business documents.
∼ Working knowledge of product costs and profits to ensure maximum profitability.
∼ Able to use product waste logs or similar company designed programs to establish and manage proper
par levels.
∼ Proven ability to manage product inventory (rotation, ordering, and on hand)
∼ Ability to set priorities, organize work and exercise sound judgment.
∼ Ability to multi-task in a fast paced environment with frequent interruptions.
∼ Food Handler Certification
∼ Excellent guest service skills.
Equipment/Special Expertise
∼ Basic food and beverage heating/cooling/preparation kitchen equipment & tools
Other Considerations
∼ Must be available for early morning and late afternoon shifts.
* Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact applicationaccommodations@mythorntons.com 9 am - 5 pm EST M-F.
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit ************************************************