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What does a user experience manager do?

Updated January 8, 2025
7 min read

A user experience manager's role is to oversee the processes and the workforce involved in creating and designing web-based platforms or applications, ensuring all aspects are user-friendly and easy to navigate. Moreover, most of the user experience manager's responsibilities revolve around crafting strategies and systems, coordinating all personnel involved in web development, recommending guidelines and improvements to make platforms more user-friendly, and producing progress reports. Furthermore, as a manager, it is vital to lead and encourage the team, all while implementing the company's policies and regulations.

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User experience manager responsibilities

Here are examples of responsibilities from real user experience manager resumes:

  • Apply AngularJS to achieve front-end MVC.
  • Lead the planning, brainstorming, and execution of the Hayneedle brand launch.
  • Authore specifications and A/B test plans, design, optimize and manage features to release.
  • Create custom web application (from UI to back office admin) for OperaDC, which enable it to manage events.
  • Lead all UX endeavors including usability testing, wireframing, and prototyping for all projects.
  • Work primarily in Photoshop and Visio.
  • Provide HTML and CSS for design deliverables.
  • Develop CSS and jQuery base navigation systems.
  • Work on client scripting using JQuery, JavaScript.
  • Establish continuity across sketch, design and implementation phases through constructing style guides.
  • Design reporting and dashboard through lean methods: sketch, iterate, prototype and feedback.
  • Produce front end code using JSP, and client side processing using JavaScript, jQuery, HTML.
  • Provide hands-on development skills for all streams of business with expertknowledge of JavaScript, Sass/CSS, HTML, and mobile optimization.
  • Develop user flows, and interface visualization components in order to convey the user interface design and application flow to stakeholders.
  • Create unique solutions for mobile applications invision.

User experience manager skills and personality traits

We calculated that 11% of User Experience Managers are proficient in User Experience, Sketch, and User Research. They’re also known for soft skills such as Organizational skills, Analytical skills, and Communication skills.

We break down the percentage of User Experience Managers that have these skills listed on their resume here:

  • User Experience, 11%

    Drive Initiatives: responsibilities included driving user experience initiatives, executive presentations and negotiating design trade-offs.

  • Sketch, 9%

    Sketch 3, Principle, OmniGraffle, InVision, POP, Keynote, Photoshop, Illustrator

  • User Research, 7%

    Developed user research and usability testing, conducted research and testing sessions, and documented results and recommendations.

  • UI, 6%

    Created custom web application (from UI to back office admin) for OperaDC, which enabled it to manage events.

  • Customer Service, 4%

    Planned Digital Marketing customer experience improvements site-wide by implementing real-time feedback loop and integration with customer service.

  • Wireframes, 4%

    Determined client needs through creative meetings and developed wireframes and prototypes for designers and developers.

"user experience," "sketch," and "user research" are among the most common skills that user experience managers use at work. You can find even more user experience manager responsibilities below, including:

Organizational skills. One of the key soft skills for a user experience manager to have is organizational skills. You can see how this relates to what user experience managers do because "advertising, promotions, and marketing managers must manage their time and budget efficiently while directing and motivating staff members." Additionally, a user experience manager resume shows how user experience managers use organizational skills: "introduced, developed, and ensured best ux practices, processes and communicated quality expectations organizationally. "

Analytical skills. Many user experience manager duties rely on analytical skills. "advertising, promotions, and marketing managers must be able to analyze industry trends to determine the most promising strategies for their organization.," so a user experience manager will need this skill often in their role. This resume example is just one of many ways user experience manager responsibilities rely on analytical skills: "created user experience guidelines including usability testing, heuristic reviews, kpi analysis, a/b-multivariate testing, and technical writing guidelines. "

Communication skills. user experience managers are also known for communication skills, which are critical to their duties. You can see how this skill relates to user experience manager responsibilities, because "managers must be able to communicate effectively with a broad-based team made up of other managers or staff members during the advertising, promotions, and marketing process." A user experience manager resume example shows how communication skills is used in the workplace: "develop user experience models and articulate vision and strategy for web 2.0 based communication & collaboration tools. "

Creativity. For certain user experience manager responsibilities to be completed, the job requires competence in "creativity." The day-to-day duties of a user experience manager rely on this skill, as "advertising, promotions, and marketing managers must be able to generate new and imaginative ideas." For example, this snippet was taken directly from a resume about how this skill applies to what user experience managers do: "enhanced the user experience of the inventory product. "

See the full list of user experience manager skills

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Compare different user experience managers

User experience manager vs. Partner

A business partner is responsible for providing strategies and recommendations on how the business will operate, increasing its revenues while sharing profits. Business partners must have extensive knowledge of how the current market industry works to identify the best decisions for the business. A business partner should also be engaged in suggesting new services and offers that the company might consider for its clients. Business partners must also keep the confidentiality of their partnering business administration at all times.

The annual salary of partners is $39,324 lower than the average salary of user experience managers.Even though user experience managers and partners are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, healthcare, and project management in the day-to-day roles and responsibilities.

There are some key differences in the responsibilities of each position. For example, user experience manager responsibilities require skills like "user experience," "sketch," "user research," and "ui." Meanwhile a typical partner has skills in areas such as "patients," "patient care," "catheter," and "financial services." This difference in skills reveals the differences in what each career does.

On average, partners reach similar levels of education than user experience managers. Partners are 4.3% less likely to earn a Master's Degree and 9.0% more likely to graduate with a Doctoral Degree.

User experience manager vs. Marketing director

Marketing directors are responsible for the overall branding and marketing direction of the company. They are in charge of identifying goals and strategies related to marketing. They create strategies that cater to the target market of the organization's products and services to help with sales. They lead the company's marketing department and create the company's brand promise. They ensure that all marketing collateral is in line with the rest of the marketing campaigns of the organization. They should be updated on all the current trends in the marketing world.

On average, marketing directors earn a $537 lower salary than user experience managers a year.Only some things about these jobs are the same. Take their skills, for example. User experience managers and marketing directors both require similar skills like "project management," "product management," and "b testing" to carry out their responsibilities.

In addition to the difference in salary, there are some other key differences worth noting. For example, user experience manager responsibilities are more likely to require skills like "user experience," "sketch," "user research," and "ui." Meanwhile, a marketing director has duties that require skills in areas such as "marketing campaigns," "market research," "sales strategies," and "integrated marketing." These differences highlight just how different the day-to-day in each role looks.

Marketing directors earn a lower average salary than user experience managers. But marketing directors earn the highest pay in the manufacturing industry, with an average salary of $131,349. Additionally, user experience managers earn the highest salaries in the insurance with average pay of $138,125 annually.Average education levels between the two professions vary. Marketing directors tend to reach similar levels of education than user experience managers. In fact, they're 2.9% less likely to graduate with a Master's Degree and 9.0% less likely to earn a Doctoral Degree.

User experience manager vs. Business development director

A business development director specializes in crafting plans and strategies to develop the relationship between the brand, clients, and other key characters in the industry. It is their responsibility to examine and understand everything about the brand and figure out which areas require improvement or changes. They must also conduct a thorough marketing analysis and remain updated on the latest trends in the market to identify new opportunities that would improve customer satisfaction. Furthermore, they must also communicate with all clients, even appear on public gatherings to strengthen brand awareness.

On average scale, business development directors bring in higher salaries than user experience managers. In fact, they earn a $2,341 higher salary per year.user experience managers and business development directors both have job responsibilities that require similar skill sets. These similarities include skills such as "customer service," "healthcare," and "project management," but they differ when it comes to other required skills.

The required skills of the two careers differ considerably. For example, user experience managers are more likely to have skills like "user experience," "sketch," "user research," and "ui." But a business development director is more likely to have skills like "patients," "customer relationships," "account management," and "client relationships."

Business development directors earn the best pay in the finance industry, where they command an average salary of $124,195. User experience managers earn the highest pay from the insurance industry, with an average salary of $138,125.business development directors typically earn similar educational levels compared to user experience managers. Specifically, they're 1.1% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.

User experience manager vs. Manager, strategy

A strategy manager is an individual who reviews a company's objectives for growth and works with executives to formulate actionable plans to achieve these objectives. To make comprehensive recommendations, strategy managers must conduct data analysis of the organization as well as the overall industry. They must provide assessments of market trends and identify business threats and opportunities. Strategy managers should also work with department heads to develop individual team goals and break them down into actionable steps for the employees to complete.

Managers, strategy typically earn lower pay than user experience managers. On average, managers, strategy earn a $5,612 lower salary per year.While their salaries may vary, user experience managers and managers, strategy both use similar skills to perform their duties. Resumes from both professions include skills like "user experience," "customer service," and "project management. "Each job also requires different skills to carry out their responsibilities. A user experience manager uses "sketch," "user research," "ui," and "wireframes." Managers, strategy are more likely to have duties that require skills in "portfolio," "business development," "market research," and "business strategy. "managers, strategy enjoy the best pay in the technology industry, with an average salary of $116,769. For comparison, user experience managers earn the highest salary in the insurance industry.In general, managers, strategy hold higher degree levels compared to user experience managers. Managers, strategy are 14.8% more likely to earn their Master's Degree and 0.5% less likely to graduate with a Doctoral Degree.

Types of user experience manager

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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