What does a utilities service investigator do?

A utility service investigator (USI) is a legal professional who determines and secures evidence of any criminal or civil incident involving a utility property and facilities. Utility service investigators must conduct background investigations of individuals who require security clearances as well as submit reports to the assistant sheriff. They are required to establish to retain and deepened relationships with the branch and potential customers so that they can achieve team sales goals. Utility service investigators must also complete written investigative reports and provide comprehensive oral presentations of investigative findings.
Utilities service investigator responsibilities
Here are examples of responsibilities from real utilities service investigator resumes:
- Manage various senior level logistics operations, develop and implement supply chain policies and procedures.
- Conduct annual OFAC screening of Sunoco vendors, contractors and franchisees.
- Verify WPS/PQR/WPQ and NDE procedures in accordance with applicable codes and standards along with per job specifications/requirements.
- Provide assistance, information, and referrals regarding eligibility for services and service relate benefits to military veterans and their family.
- Process requests for backflow inspections from customers.
- Research various databases to validate backflow inspections.
- Facilitate partnership building among other installation programs and tenants to promote CMS.
Utilities service investigator skills and personality traits
We calculated that 37% of Utilities Service Investigators are proficient in Quality Customer Service, Background Checks, and Criminal History. They’re also known for soft skills such as Dexterity, Math skills, and Mechanical skills.
We break down the percentage of Utilities Service Investigators that have these skills listed on their resume here:
- Quality Customer Service, 37%
Established retained and deepened relationships with branch customers and potential customers to achieve team sales goals and provided quality customer service.
- Background Checks, 12%
Assisted implementing contractor background checks.
- Criminal History, 7%
Conduct home-studies, background/criminal history checks and administering random drug screens.
- Background Investigations, 7%
Conducted background investigations on those requiring security clearances, including criminal/civil history and extensive interviewing and reporting within strict time limits.
- Water Meters, 5%
Read water meters in various cycles when needed.
- Computer Programs, 4%
Utilized several web sites and computer programs to research discrepancies once detected.
"quality customer service," "background checks," and "criminal history" are among the most common skills that utilities service investigators use at work. You can find even more utilities service investigator responsibilities below, including:
Math skills. Another soft skill that's essential for fulfilling utilities service investigator duties is math skills. The role rewards competence in this skill because "knowledge of basic math is important for measuring, calibrating, and calculating specifications in quality control testing." According to a utilities service investigator resume, here's how utilities service investigators can utilize math skills in their job responsibilities: "prepared reports and statistics; medical records filing - prepared medicaid appl"
Mechanical skills. Another skill that relates to the job responsibilities of utilities service investigators is mechanical skills. This skill is critical to many everyday utilities service investigator duties, as "quality control inspectors use tools and machinery when testing products." This example from a resume shows how this skill is used: "cleaned and disinfected patient rooms identified mechanical or structural deficiencies in assigned areas and reported them top maintenance. "
Physical strength. utilities service investigator responsibilities often require "physical strength." The duties that rely on this skill are shown by the fact that "quality control inspectors may be required to lift or maneuver heavy production materials or finished products." This resume example shows what utilities service investigators do with physical strength on a typical day: "attended and participated in training specific to physical abuse, sexual abuse and interviewing techniques as recommend by supervisor or administer. "
Technical skills. A commonly-found skill in utilities service investigator job descriptions, "technical skills" is essential to what utilities service investigators do. Utilities service investigator responsibilities rely on this skill because "to ensure that products and parts meet quality standards, inspectors must understand the relevant blueprints, technical documents, and manuals." You can also see how utilities service investigator duties rely on technical skills in this resume example: "assist in technical investigations of crime scenes. "
The three companies that hire the most utilities service investigators are:
- Compass Group USA481 utilities service investigators jobs
- Safety-Kleen53 utilities service investigators jobs
- CoventBridge Group16 utilities service investigators jobs
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Utilities service investigator vs. Inspector general
An inspector general is responsible for doing audit reports and inspections to ensure that no possible fraud, misconduct, corruption, or power abuse in the government or private sector occurs. Their role is to monitor and inspect the agencies' effectiveness, assess possible mismanagement of a company, and improve the economy. Also, they usually conduct and review audit reports or investigations to ensure an agency's compliance to the policies and guidelines.
These skill sets are where the common ground ends though. The responsibilities of a utilities service investigator are more likely to require skills like "quality customer service," "background checks," "criminal history," and "background investigations." On the other hand, a job as an inspector general requires skills like "ig," "oig," "dod," and "corrective action." As you can see, what employees do in each career varies considerably.
Inspectors general earn the highest salaries when working in the government industry, with an average yearly salary of $59,592. On the other hand, utilities service investigators are paid more in the hospitality industry with an average salary of $31,558.inspectors general tend to reach similar levels of education than utilities service investigators. In fact, inspectors general are 2.7% more likely to graduate with a Master's Degree and 2.3% more likely to have a Doctoral Degree.Utilities service investigator vs. Inspector
An inspector is responsible for overseeing the overall condition of the site, ensuring that it complies with the safety standards and regulations. Inspectors' duties include monitoring the quality of the materials used, inspecting any defects and discrepancies that might compromise the operations, generating reports to assess the product costing if it meets the budget goals, and utilizing available resources in the market for the highest quality project. An inspector must have excellent decision-making and critical-thinking skills to perform comprehensive actions on risk management and service delivery.
In addition to the difference in salary, there are some other key differences worth noting. For example, utilities service investigator responsibilities are more likely to require skills like "quality customer service," "background checks," "criminal history," and "background investigations." Meanwhile, an inspector has duties that require skills in areas such as "sketch," "good communication," "magnetic particle," and "customer service." These differences highlight just how different the day-to-day in each role looks.
Inspectors may earn a higher salary than utilities service investigators, but inspectors earn the most pay in the automotive industry with an average salary of $47,091. On the other hand, utilities service investigators receive higher pay in the hospitality industry, where they earn an average salary of $31,558.inspectors earn lower levels of education than utilities service investigators in general. They're 10.0% less likely to graduate with a Master's Degree and 2.3% less likely to earn a Doctoral Degree.Utilities service investigator vs. Test operator
The job of a test operator is to test the functionality of electronic components, assemblies, units, parts, and systems in a manner consistent with standard procedures. As a test operator, you will perform a variety of duties that include working with engineers to ensure accurate procedures are being followed, perform different mechanical assembly operations, and inspecting products for the correct orientation and placement. Additionally, you will assemble electronics in their boxes and notify the quality/test engineer if the test yields below the acceptable levels.
The required skills of the two careers differ considerably. For example, utilities service investigators are more likely to have skills like "quality customer service," "background checks," "criminal history," and "background investigations." But a test operator is more likely to have skills like "test equipment," "hand tools," "test procedures," and "test results."
Test operators make a very good living in the technology industry with an average annual salary of $44,634. On the other hand, utilities service investigators are paid the highest salary in the hospitality industry, with average annual pay of $31,558.When it comes to education, test operators tend to earn lower degree levels compared to utilities service investigators. In fact, they're 11.5% less likely to earn a Master's Degree, and 1.2% less likely to graduate with a Doctoral Degree.Utilities service investigator vs. Weld inspector
Types of utilities service investigator
Updated January 8, 2025











