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Administrative technical support skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Rich Manprisio MPM, PMP

Administrative technical support example skills

Below we've compiled a list of the most critical administrative technical support skills. We ranked the top skills for administrative technical supports based on the percentage of resumes they appeared on. For example, 12.6% of administrative technical support resumes contained technical support as a skill. Continue reading to find out what skills an administrative technical support needs to be successful in the workplace.

15 administrative technical support skills for your resume and career

1. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how administrative technical supports use technical support:

Maintained and enhanced Shipping/Receiving Log application for the tracking of company's inventory equipment between Technical Support and field personnel.
Ranked 3rd among Technical Support Specialists nationwide for efficiency in reduction of user tickets requests completed.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how administrative technical supports use customer service:

Provided excellent, professional customer service with extensive knowledge of scholarship and fellowship programs and related requirements.
Provide exceptional customer service while performing administrative, accounting and clerical duties for SAT office operations.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how administrative technical supports use troubleshoot:

Diagnosed and troubleshoot computer hardware module from failures from multiple computer and Manufactures, Dell, HP, Apple.
Helped Lawyers and Secretaries troubleshoot installation and user account control issues in Windows XP, Vista and 7.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how administrative technical supports use phone calls:

Maintain supplies inventory, direct all phone calls to proper departments, prepare all outgoing and sorting of incoming mail.
Utilized phone system and email to respond to telephone calls, route calls, take messages, and assist staff.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how administrative technical supports use data entry:

Automated web-based data entry tasks, resulting in considerably less resources used.
Performed data entry tasks and generated weekly status reports for management.

6. Desk Support

Here's how administrative technical supports use desk support:

Supervised and support new help desk support team of 20 reps in call center regarding issues with POS hardware and software.
Managed Tech Support team - Help desk support and setup of Internet accounts via phone, e-mail, and home visits.

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7. SharePoint

Here's how administrative technical supports use sharepoint:

Attended monthly meetings on campus for college website development and university use of SharePoint for collaborative and publishing functions.
Provided technical guidance related to the development and support of the enterprise SharePoint environment.

8. Computer System

Here's how administrative technical supports use computer system:

Provided administration and support for network and computer systems within the Anesthesiology Department.
Installed computer systems to improve security and update legacy hardware.

9. Email Accounts

Here's how administrative technical supports use email accounts:

Executed requests for new user setups and email accounts utilizing active directory.
Performed the task of migration the end user/clients email account from one destination server to the new destination server.

10. Network Printers

Here's how administrative technical supports use network printers:

Installed, configured, and maintained mobile devices, VPN access, network printers, scanners, copiers.
Managed 3,300 network printer devices involved in document production in USA, Canada and Mexico.

11. SQL Server

Here's how administrative technical supports use sql server:

Designed and maintained project databases using SQL Server; ensured accuracy of information and automated numerous functions.
Maintained international membership database using Excel and Microsoft SQL Server tools.

12. Windows Server

Here's how administrative technical supports use windows server:

Provided system and network administration support including maintenance of Windows Server 2003/2008.
Network administrator, created and implemented a domain model of the network with Windows server 2003 and Windows XP/Vista/Seven clients.

13. User Support

Here's how administrative technical supports use user support:

Provided user support, peripheral software and hardware installations for Macintosh users.
Provided end user support in a corporate Microsoft Operating System environment.

14. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how administrative technical supports use linux:

Install, Configuration of Linux operating systems on different hardware environments.
Administrated and maintained email services using specialized Linux email server.

15. Customer Support

Here's how administrative technical supports use customer support:

Respond to customer supporting document requests quickly and accurately to exceed customer satisfaction.
Lead customer Support Center supporting over 2.300 participants from USA/Greece/Brazil.

5 Administrative Technical Support resume examples

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What skills help Administrative Technical Supports find jobs?

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What administrative technical support skills would you recommend for someone trying to advance their career?

Rich Manprisio MPM, PMP

Assistant Professor & IT Program Coordinator, Governors State University

Make sure you stay on top of the latest developments with technology. With the fluidity of technology, students today need to have the solid groundwork of a degree in IT but also understand things are continually changing and this need to always be continuing their learning and professional development.

Do you want to know more?

List of administrative technical support skills to add to your resume

The most important skills for an administrative technical support resume and required skills for an administrative technical support to have include:

Technical Support
Customer Service
Troubleshoot
Phone Calls
Data Entry
Desk Support
SharePoint
Computer System
Email Accounts
Network Printers
SQL Server
Windows Server
User Support
Linux
Customer Support
VPN
DNS

Workstations
Mac
User Accounts
Lan
VMware
TCP/IP
Citrix
VoIP
Unix
System Administration
Software Support
DHCP
Windows XP
Firewall
Help-Desk Support
Network Administration
Network Connectivity

Technical Issues
PCS
Connectivity Issues
Disaster Recovery
Windows NT
Network Infrastructure
Software Issues
Phone System
Remote Desktop
Symantec
Office Equipment
Trouble Tickets
Novell
Remote Support
HTML
Network Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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