Research Summary. After extensive research by the Zippia data science team, we identified these details of customer service manager salary by state for the United States:
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New Jersey has the highest customer service manager salary of $80,208
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Arkansas has the lowest customer service manager salary of $29,384
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The national average salary for customer service managers is $61,487
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The national hourly pay for customer service managers is $29.56
You can read more on the specific methodology.
Background
Without fail, in surveys across basically every demographic, the number one most important aspect of a job for most people is the salary — how much do customer service managers get paid where I live?
And while there are many things to go into how much you, specifically, can expect to make, there’s really good data for average salaries for customer service manager by state across America broken down by seniority level. So while your city may be slightly different than the state average, these averages give you a rough sense of what to expect for your salary.
The state with the best salary for customer service managers after this adjustment? That would be New Jersey.
Here’s a quick snapshot of the top ten states for customer service manager salaries:
Let’s take a look at how we got here and a full ranking of all the states.
Highest-Paid Customer Service Managers By State
| Rank | State | Average Customer Service Manager Salary | 10th Percentile | 90th Percentile |
|---|---|---|---|---|
| 1 | New Jersey | $80,208 | $45,000 | $141,000 |
| 2 | New York | $77,682 | $44,000 | $136,000 |
| 3 | Rhode Island | $77,675 | $45,000 | $133,000 |
| 4 | Delaware | $77,435 | $43,000 | $138,000 |
| 5 | Connecticut | $77,070 | $44,000 | $133,000 |
| 6 | Wisconsin | $74,403 | $43,000 | $128,000 |
| 7 | California | $74,346 | $41,000 | $134,000 |
| 8 | Maryland | $72,694 | $40,000 | $131,000 |
| 9 | Virginia | $72,661 | $39,000 | $132,000 |
| 10 | Washington | $72,431 | $42,000 | $122,000 |
| 11 | Massachusetts | $71,496 | $41,000 | $122,000 |
| 12 | New Hampshire | $70,900 | $41,000 | $121,000 |
| 13 | Pennsylvania | $65,818 | $37,000 | $116,000 |
| 14 | Ohio | $64,194 | $35,000 | $115,000 |
| 15 | North Carolina | $58,353 | $32,000 | $105,000 |
| 16 | Nevada | $58,303 | $32,000 | $104,000 |
| 17 | South Dakota | $54,643 | $33,000 | $88,000 |
| 18 | Michigan | $54,373 | $30,000 | $96,000 |
| 19 | Texas | $54,281 | $30,000 | $95,000 |
| 20 | Illinois | $53,614 | $30,000 | $92,000 |
| 21 | Oregon | $51,795 | $30,000 | $88,000 |
| 22 | West Virginia | $50,802 | $28,000 | $91,000 |
| 23 | Colorado | $50,185 | $30,000 | $82,000 |
| 24 | Arizona | $49,189 | $27,000 | $87,000 |
| 25 | New Mexico | $49,092 | $27,000 | $86,000 |
| 26 | South Carolina | $48,575 | $27,000 | $85,000 |
| 27 | North Dakota | $48,183 | $29,000 | $77,000 |
| 28 | Vermont | $48,122 | $28,000 | $82,000 |
| 29 | Alabama | $48,062 | $27,000 | $83,000 |
| 30 | Indiana | $47,976 | $27,000 | $84,000 |
| 31 | Hawaii | $46,844 | $30,000 | $72,000 |
| 32 | Alaska | $46,829 | $29,000 | $74,000 |
| 33 | Maine | $46,335 | $27,000 | $78,000 |
| 34 | Minnesota | $46,123 | $27,000 | $76,000 |
| 35 | Kansas | $44,491 | $26,000 | $74,000 |
| 36 | Nebraska | $44,445 | $27,000 | $72,000 |
| 37 | Louisiana | $44,122 | $25,000 | $76,000 |
| 38 | Florida | $43,885 | $25,000 | $76,000 |
| 39 | Tennessee | $43,795 | $25,000 | $75,000 |
| 40 | Georgia | $43,233 | $24,000 | $75,000 |
| 41 | Wyoming | $42,238 | $25,000 | $68,000 |
| 42 | Missouri | $41,919 | $24,000 | $70,000 |
| 43 | Idaho | $41,863 | $24,000 | $71,000 |
| 44 | Montana | $40,993 | $25,000 | $66,000 |
| 45 | Kentucky | $40,962 | $23,000 | $71,000 |
| 46 | Mississippi | $38,976 | $22,000 | $67,000 |
| 47 | Iowa | $37,975 | $22,000 | $63,000 |
| 48 | Utah | $37,067 | $21,000 | $63,000 |
| 49 | Oklahoma | $34,137 | $20,000 | $57,000 |
| 50 | Arkansas | $29,384 | $17,000 | $49,000 |
Methodology: Customer Service Manager Salary By State
To better understand customer service manager pay by state, Zippia has aggregated data across a multitude of channels including the BLS, FLC, and OPM. We then supplement that data with actual listed salaries from job posts. Finally, the data science team calculates a weighted average of these inputs to create an average pay for customer service managers by state.
We took the average annual salary data for customer service managers from these estimates and ranked every state on this criteria with the state with the highest salary ranking as highest average salary for customer service managers.
Customer Service Manager Salary By State FAQs
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What is the highest-paid state for customer service managers?
The highest-paid state for customer service managers is New Jersey with an average salary of $80,208 per year.
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What city pays customer service managers the most?
Washington, DC pays customer service managers the most with an average salary of $101,882 per year.
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What is the worst state for customer service managers?
The worst state for customer service managers is Arkansas with an average salary of $29,384 per year.
Author
Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.
