Lowe’s Interview Questions (With Example Answers)

By Chris Kolmar - Dec. 16, 2020
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Lowe’s is one of the top home improvement stores in North America, employing upwards of 300,000 people. There’s a wide variety of positions for different skills levels within the Lowe’s corporation, including sales associates, stockers, and delivery drivers. If you’re in the market for a new job, there may be an opportunity for you at Lowe’s

Before you can be considered for hire at Lowe’s, you need to get through an interview, and reviewing common questions will help you prepare.

Example Answers And Common Interview Questions At Lowe’s

  1. Tell Me About Yourself. The purpose of an interview is to get to know a strong candidate better. To do this, an interviewer will ask you to describe yourself broadly. Giving a satisfactory answer will mean talking about your professional and personal experiences.

    Answer

    “I am a Californian native who’s been working in retail sales since I graduated from high school. I enjoy sales because I like spending my days helping people solve their purchasing dilemmas. Outside of work, I spend my time doing long-distance swimming.”

  2. What Can You Tell Me About Lowe’s? Interviewers will put forth questions like this one to test out how familiar you are with the company. Prior research you’ve done into the Lowe’s brand will help you appear more prepared when asked this question.

    Answer

    “Lowe’s is a company based in America and Canada that sells home improvement products, like paint and kitchenware. It was founded in 1946, and since then has committed to values of teamwork, respect, and helping customers.”

  3. How Do You Keep Yourself Motivated When Doing Tasks At Work? Associate positions at bigger corporations like Lowe’s can sometimes involve doing tedious tasks. A hiring manager will use questions like this to decipher your capability to work independently and accomplish monotonous responsibilities.

    Answer

    Job type you want
    Full Time
    Part Time
    Internship
    Temporary

    “My biggest motivation to get big and small tasks done at work is knowing that my co-workers and supervisor are relying on me. Even when doing tedious tasks, I don’t like to let my work team down.”

  4. What Relevant Work Experience Do You Have? Even though a Lowe’s interviewer has probably read through your experience points on your resume, they’ll look for more detail in an interview.

    Answer

    “While I’ve never worked at a Lowe’s location before, I have had previous experience handling customer needs. I’ve worked at a grocery store and a restaurant. Both roles heavily depended on providing great customer service. Additionally, I’ve done home improvement projects in the past, which puts me in a strong position to offer advice to customers looking to purchase supplies.”

  5. Why Do You Want To Work At Lowe’s? An interviewer will use this question to see how well a candidate knows Lowe’s as a company and the details of the open position. An applicant who articulates relevant reasons for wanting the job will impress a recruiter with their knowledge.

    Answer

    “Lowe’s helps people make their homes better and more comfortable. I think this is an important mission because a person’s home impacts their well-being. I want to work as a sales associate at Lowe’s to help in this mission towards home improvement.”

  6. How Would You Define Great Customer Service? A big part of the Lowe’s brand is providing excellent customer service to people making home improvements. That leads them to look for candidates who display great customer service potential in the interview stage.

    Answer

    “I think that great customer service is defined by how the customer feels leaving the interaction. If they leave feeling satisfied and that they’ve made the best purchasing decision, it was successful customer service. A positive customer experience means great service.”

  7. Tell Me About A Time You Solved A Problem At Work. Problem-solvers are in high demand when it comes to the kind of employees that Lowe’s hires. An interviewer will ask you about a time you’ve solved a problem in the past to understand your skills in this area.

    Answer

    “I used to work as a manager at an upscale restaurant with a large staff. We were having an issue with maintaining income during the slow season, so I suggested that we start catering to small parties during those months. They implemented the idea, and we saw huge profit improvements during normally slow times of the year.”

  8. How Would You Deal With A Difficult Customer? Anyone who worked in a service job knows that you’ll come across a difficult customer or two, which can be stressful. A recruiter will ask situational questions about challenging customers to assess how you may handle it when you’re working.

    Answer

    “Anger often comes from a place of misunderstanding. Based on that, I think the best way to deal with a difficult customer is to have a problem-solving and professional attitude. Focusing less on the customer’s anger or irrationality, and more on what I can do to solve their problem and improve their experience.”

  9. How Would You Figure Out What A Customer Needs If They Don’t Know The Name Of An Item? It’s common for customers to go into a store like Lowe’s looking for advice about a particular item from the description. Some people may not even know what they’re looking for at all. Expect a question or two about how you’ll handle confused customer situations.

    Answer

    “If a customer needed help finding an item that they didn’t know the name of, I’d first ask them what they do know about the product. For example, what area of the home it involves, and what their intended project is. From this information, I should be able to gather where we could start looking. If I couldn’t figure out what the item was, I’d turn to a supervisor’s expertise for help.”

  10. What’s Your Best Quality? Employers like to know how you view yourself and your strengths. To answer this question well, keep the quality relevant to something that will help you be successful on the job.

    Answer

    “My best quality is that I always remain calm under pressure. I think this helps me as a customer service associate because I always act professional, even in tough circumstances.”

  11. What Would You Do If A Supervisor Asked You To Complete An Unsafe Task? Home improvement stores like Lowe’s have a lot of potential outlets for danger. Employee injury due to unsafe work is a significant risk for corporations. Interviewers ask situational questions like this to determine how you’ll behave as an employee.

    Answer

    “If my manager asked me to complete an unsafe task, I would ask them for clarity to make sure I understand the job correctly. If I decided that the task was unsafe after discussion, I’d tell my supervisor how I felt and attempt to offer suggestions for other ways to handle the task.”

  12. Tell Me About A Time You’ve Faced Conflict With A Co-Worker. Every employee has to deal with conflict to some degree. A hiring manager asks questions about how you’ve handled this in the past to see how you would deal with it if they hired you to work for the Lowe’s team.

    Answer

    “At my last job, I was scheduled to work before a co-worker who was constantly showing up late. They often worked right after me, so I was staying past my shift to accommodate their lateness. I chose to have a private conversation with the co-worker in which I explained how their punctuality was affecting my schedule. They completely understood, apologized, and fixed their behavior in the future.”

  13. What Is Your Availability? Having a flexible schedule is crucial to landing a position at Lowe’s, especially around the busy season. However, you should still be realistic about how much and when you can work.

    Answer

    “I am available to work full-time, any shifts Monday-Friday. I would be willing to take on holiday shifts as well, but I can’t work on the weekends.”

  14. Are You Familiar With Point Of Sale (POS) Systems? If you’re interviewing for a cashier position, having a level of familiarity with Point Of Sale systems can be critical to success on the job. Lowe’s may be willing to train the right candidate in this department, so be honest.

    Answer

    “Yes, I am familiar with POS systems. I worked at a grocery store where I had to use a Point Of Sale system daily.”

  15. Who Are Lowe’s Competitors? An interviewer may ask you who Lowe’s competitors are to get a sense of how familiar you are with their market demographic.

    Some Examples Of Lowe’s Competitor’s Include:

    • Walmart

    • The Home Depot

    • Target

    Answer

    “Some examples of Lowe’s competitors that come to mind are The Home Depot and Costco.”

  16. Why Did You Leave Your Last Position? Talking about your departure from a previous position can be intimidating, but providing a strong answer will improve your chances of landing the job. You want to discuss leaving your last position strategically, but honestly, because the hiring manager can contact your former job for more information.

    Answer

    “I worked in my last position for three years as a cashier. I learned a lot in that time, but it was time to move on to a new opportunity with more room for growth. I left on good terms after putting in a two-week notice.”

  17. Do You Have Experience With “Do-It-Yourself” Projects? Since Lowe’s mainly supplies tools and materials for home improvement DIY projects, they’ll ask if you’ve done anything like this before. Having experience in these kinds of projects won’t be required for a job at Lowe’s, but it will probably make you a more competitive candidate.

    Answer

    “I do have some experience with DIY projects. Specifically, I’ve redone the floors in my parent’s old home. It took about a month and was a long-haul project, but it turned out beautifully. Plus, it was a fun experience.”

  18. Why Should We Hire You To Work At Lowe’s? Most companies will ask some variation of why the candidate thinks they should be hired for the position.

    The purpose of the question is to assess the applicant’s self-awareness, confidence, and ability to pitch themselves impressively.

    Answer

    “I should be hired for the sales associate position at Lowe’s because I have prior experience in how to give customers the best experience possible. I’ve worked in several customer service positions and have been a problem-solver in all of them. I’m a positive employee whose fun to work with and productively makes sales. I think these qualities would make me an asset to Lowe’s as an employee.”

  19. Tell Me About A Customer Service Mistake You’ve Made? Being a successful employee at Lowe’s is all about the customer. An interviewer will ask about your past mistakes in customer service to learn more about how you’ve improved since then.

    Answer

    “In a former position, I was working as a cashier for a clothing store. A woman’s card was being declined, and she was very rude to me about it. I made the mistake of giving her an attitude, which reflects poorly on me as an employee. It taught me to stay calm and professional when dealing with customer conflict.”

  20. Do You Have Any Questions For Me? At the end of almost any interview you attend, the hiring manager will ask if you have any questions for them about the company or position. Use this as an opportunity to tie up any loose ends when it comes to your understanding of the job.

    Examples Of Questions To Ask At The End Of A Lowe’s Interview Include:

    • What’s the company culture like at Lowe’s?

    • Can you tell me more about the daily responsibilities of this position?

    • Who would I be reporting to in this position?

    • What are the essential soft skills for this role?

    • How have employees succeeded in this position at Lowe’s in the past?

    • Do you think I’m qualified to fulfill the responsibilities of this role?

Other Common Interview Questions At Lowe’s

  1. Tell me about your greatest accomplishment.

  2. Have you worked in a leadership role before? If so, describe your responsibilities.

  3. Describe how you’ve handled conflict with a supervisor in the past.

  4. How do you overcome obstacles at work?

  5. How do you handle negative feedback?

  6. What would you do if you saw a co-worker steal something of minimal value?

  7. What are your salary expectations for this position?

  8. Are you okay to stand on your feet for eight hours a day and possibly lift heavy items?

  9. What are your professional weaknesses?

  10. Have you ever dealt with safety issues at a job before? If so, how did you handle it?

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Chris Kolmar

Author

Chris Kolmar

Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.

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