Physician / Other / Illinois / Permanent / Associate Medical Director - Maternal Fetal - 100% Remote
Evicore Healthcare 4.6
Illinois jobs
Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located in a state or territory of the United States. Reviews appeals for denied services related to current relevant medical experience or knowledge in accordance with appeal policies, if so delegated.
Provides timely peer-to-peer discussions with referring physicians to clarify clinical information and to explain review outcome decisions.
Maintains necessary credentials and immediately informs evi Core of any adverse actions relating to medical licenses and/or board certifications.
Participates in strategic planning for and evaluation of the Care ManagementThe successful candidate will be an M.
D.
or D.
O.
with a current, active, U.
S.
state medical license and board certified in Maternal - Fetal Medicine, recognized by the American Board of Medical Specialties (ABMS), with recent practice experience in direct patient care (within the past 18 months).
Must have a minimum of 5 years clinical experience, beyond residency/fellowship Knowledge of applicable state and federal laws, URAC and NCQA standards a plus, and familiarity with automated processes and computer applications and systems is required No nights, no weekends, not call.
Predictable work schedule Full and part time opportunities Salaried position with benefits Supportive organization with collaborative cultureevi Core healthcare is committed to making a positive impact on healthcare, and also making a positive impact on our employees.
evi Core offers a variety of perks and benefits including, but not limited to:Flexible scheduling and work/life balance with remote and work from home opportunities4 weeks of PTO(starting) per year plus paid holidays One week of CMEEducation assistance, tuition reimbursement and professional certifications Health, dental, vision, and life benefits with employer funded HSAPaid Volunteer Community Service Days Ample opportunities for growth, advancement, and promotion 401k retirement plan with company match of 50% employee contributions up to 6% evi Core is committed to hiring and retaining a diverse workforce.
We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.
Applicants must be able to pass a drug test and background investigation
$185k-248k yearly est. 1d ago
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IDN Key Account Executive II - Chicago, IL
Dynavax Technologies 4.6
Chicago, IL jobs
Dynavax is a commercial-stage biopharmaceutical company developing and commercializing novel vaccines to help protect the world against infectious diseases. We operate with the highest level of quality, integrity and safety for the betterment of public health. Our proprietary CpG 1018 adjuvant powers our diversified infectious vaccine portfolio, which includes HEPLISAV-B , our commercial product approved in the U.S. and the European Union, for prevention of hepatitis B virus in adults. We also supply CpG 1018 to research collaborations and partnerships globally. Currently, CpG 1018 is being used in development of COVID-19, plague, shingles, and Tdap vaccines. At Dynavax, our vision and work ethic are guided by the collective ideals underpinning our core values, and these form the basis of our dynamic company culture. We strive to maintain a culture where each employee is valued by the organization and where our organization is valued by each employee. We offer a highly flexible work environment for our headquarter employees where individuals work remotely and gather for in-person meetings when necessary. Dynavax is headquartered in the San Francisco Bay area, and our manufacturing facility is in Düsseldorf, Germany.
The IDN Key Account Executive II will have full account responsibility and business ownership for assigned Accounts to establish and grow HEPLISAV-B sales. Working with the Director, Vaccine Sales this position will serve as the primary account owner with assigned IDN, Independent and Group Practice accounts. The IDN Key Account Executive II will be responsible for full top down and bottom up ownership and execution in assigned accounts with a primary objective of expanding Adult Hepatitis B Vaccination and greater adoption of HEPLISAV-B. This role will be responsible for understanding sales strategies and execution plans that enable HEPLISAV-B to meet its full revenue potential in assigned accounts. The IDN Key Account Executive II position will be expected to execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements. This position is field based and will require daily travel.
The ideal candidate should reside in or near Chicago, but other locations in major metropolitan areas within the assigned territory will be considered.
Responsibilities
Responsible for achieving sales targets and owning/managing customer relationships for assigned Accounts. Assigned accounts will include large IDNs, independent customers and group practices.
Serves as sole owner for assigned accounts - responsible for successful execution at all levels of the customer organization to achieve declared goals/objectives.
Demonstrates a deep understanding of vaccine decision making, vaccine adoption and implementation process and key decision makers across all levels of assigned accounts.
Responsible for developing, communicating, and monitoring an account strategy for each assigned account. Conducts quarterly business reviews with Director, Vaccine Sales.
Execute all functions of the role independently with minimal supervision from the Director, Vaccine Sales and/or assigned mentor for executive level customer engagements.
Develop relationships with key stakeholders at each level of organization who are responsible for implementation of vaccines.
Partner with Director, Vaccine Sales to execute sales & marketing strategies to support HEPLISAV-B expansion within assigned accounts.
Responsible for understanding competitive positioning, market dynamics and customer business models to identify opportunities across assigned accounts.
Maintain accurate up-to-date customer records in the Account Management system.
Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications.
Foster Dynavax core values and leadership behaviors.
Other duties as assigned.
Qualifications
Bachelor's Degree required from an accredited institution; MBA preferred.
3+ years of life sciences sales experience required; IDN/Hospital experience preferred.
2 years of vaccine or buy & bill experience required.
2+ years of strategic account management experience preferred.
Knowledge of the IDN/Hospital landscape within assigned territory required.
Previous health system account management experience is highly preferred.
Strong proven strategic vision, business acumen and influencing skills to drive strategic and operational initiatives across the organization.
Documented track record of consistent sales and growth success along with superb account management skills.
Proven track record of financial/budget management experience.
Knowledge of large health systems, including immunization related quality initiatives.
Excellent oral and written communication skills, presentation and influencing skills.
Ability to drive business results and identify new opportunities and strategies through strategic thinking and business planning.
Experience in matrix management, change advocate.
Heavy travel required.
Key Competencies: Accountability, Customer Engagement, Customer Discovery, Business Acumen, Executional Effectiveness
Ability to operate a motor vehicle.
Ability to sit for prolonged periods; reach with arms and hands; lift and move small objects; and use hands to keyboard and perform other office related tasks including repetitive movement of the wrists, hands and/or fingers.
Must be able to obtain all industry credentials and certifications.
Additional Knowledge and Skills desired, but not required:
C-suite leadership and account management experience within IDNs and Hospitals is highly preferred.
California residents: for information on how we handle your personal information and your privacy rights as a job candidate, please see our Candidate Privacy Notice:
*********************************************************************************************
Dynavax is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
$105k-132k yearly est. Auto-Apply 45d ago
Behavioral Health Physician Advisor (Remote)
Carle Health 4.8
Champaign, IL jobs
Carle Health is seeking a **Physician Advisor** to help oversee the efficiency of care for our Behavioral Health team over the West, Central, and East regions in Central Illinois. Opportunity Details + Part-time position (.5 FTE and 100% Virtual)
+ The Behavioral Health Physician Advisor is responsible for conducting clinical case reviews referred by the Utilization Management Team, the Case Management Team, the Clinical Denial Management Team, and other health care professionals.
+ The Behavioral Health Physician Advisor, in accordance with Carle Health's objectives, will participate in discussions with payer physicians to ensure efficient and appropriate utilization of hospital services for their assigned patient population.
+ The Behavioral Health Physician Advisor can, at times, serve as a consultant and as a resource for attending physicians in individual settings as well as group meetings such as the hospitalist meetings related to their decisions around hospital utilization, appropriate level of care, and continued stays.
+ The Behavioral Health Physician Advisor is expected to participate in regular scheduled and ad hoc meetings related to utilization management, case management and clinical denials management.
+ The Behavioral Health Physician Advisor is also expected to onboard the new providers regarding utilization and case management objectives.
+ Conducts medical record review in appropriate cases for medical necessity of hospital admission, continued hospital stay, adequacy of discharge planning and quality care management.
+ Provides education to physicians and other clinicians related to improved clinical documentation, regulatory requirements, appropriate utilization, alternative levels of care, and community resources.
+ Works collaboratively with the Clinical Denial Management team, the Utilization management team and the Clinical Denial Management team in defending payor claims denials for medical necessity through coordination of and participation (when appropriate) in the appeal process.
+ The Physician Advisor functions with or by the authorization of the Chief Medical Officer and works with our Utilization Management RN team, Clinical Denials Management team and the Physician Advisor Team which is comprised of five other physicians.
+ Conducts clinical review on cases referred by Care Management staff /Social Work (remove) Utilization management and Clinical Denials Team/or other health care professionals in accordance with the hospital's objectives for assuring quality patient care and effective, efficient utilization of heath care services, appropriate level of care, monitoring the appropriate use of diagnostic and therapeutic modalities, and to meet regulatory requirements.
+ Interacts with Medical Staff members, APP Directors and Medical Directors of payers to discuss the needs of patients and alternative levels of care.
+ Acts as consultant and resource to attending physicians regarding their decisions relative to appropriateness of hospitalization, continued stay and use of resources.
+ Acts as consultant and resource to the Medical Staff regarding federal and state utilization and quality regulations.
**Candidate Qualifications:**
+ MD/DO, board-certified in Psychiatry
+ Active Illinois medical license or ability to obtain
+ 5 or more years of Psychiatric Clinical practice experience required
+ 1 or 2 years experience as a Physician Advisor or similar role
About Our Community
Champaign-Urbana has been defined as a micro-urban community, meaning we have many of the amenities of a much bigger city, with the feel of a smaller town. Almost equidistant to Chicago, St. Louis and Indianapolis for fun weekends away, the area offers excellent schools, a great downtown scene, the University of Illinois, Big 10 sports and an exciting college town atmosphere, including Krannert Center for the Performing Arts.
About Us
Find it here. Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: *************************.
Compensation and Benefits
The compensation for this position is $160/hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits
$160 hourly Easy Apply 14d ago
Remote Tourism Advisor
Wanderlust Adventures 4.0
Chicago, IL jobs
Our company is family owned and operated! We truly strive to keep an upbeat and positive environment. We love to see our agents succeed and our clients enjoy the smooth process of allowing us to book their vacation!
Job Description
Our company is looking for remote Tourism Advisors
!
As a Tourism Advisor, you are responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. smart phone, email, etc.).
You are the primary point of contact for the client and will be responsible for handling all booking needs for travelers, both business and leisure, while providing exceptional customer service to exceed clients' expectations. In addition, you have access to sell package options, tours, event ticket and more. No experience required as all training and certifications are provided to become a certified agent.
Responsibilities:
Prepare, plan and execute travel sales (including but not limited to airline, car rental, cruises, hotels, and ticket/events)
Provide exceptional customer service to clients
Maintain relationships with travel partners and vendors
Work well in a group/team setting
Stay up to date on the travel industry and policies
Complete required certification within a timely manner
Complete ongoing training with our company and travel partners
Qualifications
Must be at least 18 years of age
Must reside in the Unites States
Must have a smartphone with reliable internet access
Laptop or desktop computer (highly recommend, however, not required) with reliable internet access
Additional Information
Skills:
Ability to interact, communicate and negotiate effectively
Ability to make travel and event recommendations based on clients interests
Ability to manage time and be organized
Attention to accuracy and detail
Strong verbal and written communication skills
Computer and Internet knowledge
Personal travel experience is not required but will be considered an advantage
Perks & Benefits:
Certification and Credentials
Business Opportunity
High Commission
Travel Discounts
Various Tools & Resources & Support
Company Growth Opportunity
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Clinical Quality Documentation Specialist I reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Clinical Quality Documentation Specialist I position facilitates improvement in the overall completeness and accuracy of quality data and outcomes through extensive interaction with physicians, nursing staff, interdisciplinary quality committees, multidisciplinary teams and clinical coders. The Clinical Quality Documentation Specialist I applies clinical expertise, knowledge of the national Quality agenda, professional nursing standards, current research, best practices, and interdisciplinary collaboration to advance problem analysis and creative process redesign for clinical documentation.
The Clinical Quality Documentation Specialist I acts as a change agent to systematically drive and implement change as prioritized by Clinical Documentation Leadership and Senior Clinical and Senior Quality leadership and/or through the quality and safety committees. Participates in performance improvement initiatives, receives and monitors control plans and data trends under the purview of the Clinical Documentation and Clinical Quality Programs and in collaboration with clinical interdisciplinary quality committees and physician practices. Key to this role is the ability to compel changes in documentation through in-person interaction to facilitate accurate representations of patient characteristics within the medical record so that process and outcome measures based on documentation reflect performance accurately.
Responsibilities:
In partnership with Clinical Documentation Leadership and the Medical Directors of Clinical Documentation, maintains integrated relationships with business unit and system physician and administrative leaders to advance quality metrics through front-line documentation efforts.
Rounds daily with physician and advanced practice providers (APPs) in assigned service line(s) or business units to ensure appropriate and accurate documentation in the medical record. Ensures the level of services and acuity of care will accurately be reflected in quality outcomes.
Partners with operational and medical leadership in a given service line or business unit to identify, develop and implement successful communication and education, to engage physicians and improve processes and outcomes.
Performs daily medical record reviews in assigned service line(s). Performs data collection activities to identify documentation issues, quality issues, and opportunities for improvement in patient care and services.
Basic understanding of clinical documentation through the lens of local and national quality and ranking methodologies, including but not limited to, U.S. News and World Report, Vizient, Leapfrog, the CMS Star Rating, and payer contracts and assists the Managers of Clinical Documentation in execution of and maintenance of key strategies to effect change.
Understands the basics of leveraging their NM network to initiate conversations, identify root causes and resolution, and align resources.
Analyzes quality and patient safety data to identify patterns in the management of patient care and services using reported 1.) Hospital acquired conditions, 2) Patient safety indicators, 3) Case Mix index, and 4) Expected mortality.
Collaborates with the Clinical Quality Team to model, teach and improve upon the culture of safety with shared improvement in all venues.
Presents updates to operational and medical leadership, attending and resident physicians and interdisciplinary quality committees.
Communicates effectively and collaborates with colleagues and the Clinical Coding Team. Fosters an environment to execute a shared vision in creating a model of best practice in the accurate reporting of patient diagnoses, comorbid conditions and treatment rendered.
Professional Development and Education:
Masters evidence and literature in relevant clinical area, discipline, and improvement science, including clinical quality improvement, patient safety, human factors, failure modes, root cause analysis, and related performance and safety resources.
Applies knowledge of professional nursing standards, best practices, and interdisciplinary collaboration to advance problem analysis and resolution and creative process redesign.
Other:
Participates in a minimum of one NM Clinical Documentation committee as approved by Manager, Clinical Documentation
Participates on departmental and hospital committees and task-forces as assigned.
Participates in concurrent performance improvement activities and on-going review activities.
Performs other job-related duties as requested, including special projects.
Complies with Northwestern Memorial Hospital policies on patient confidentiality including HIPPA requirements and Personal Rules of Conduct.
Qualifications
Required:
Registered Nurse in the State of Illinois
Bachelor's or Master's degree in nursing
Minimum 2 years of experience of bedside nursing care and participation in clinical quality, patient safety, or related initiatives with evidence of effective change management skills.
Must possess and consistently demonstrate:
Strong interpersonal, communication, conflict management, diplomacy and negotiation skills.
Proven leadership to affect positive clinical quality outcomes.
Analytical skills necessary to independently collect analyze and interpret clinical data.
Basic computer skills and willingness to learn computer applications relative to this position
Preferred:
Master's Degree
Five years' experience in medical/ surgical, critical care, intensive care or emergency care preferred
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
Bilingual Health Specialist (RN, temporary, remote)
Maximus 4.3
Springfield, IL jobs
Description & Requirements Maximus is looking for a limited-service Bilingual Health Specialist position to fill. The Health Specialist role will support our CDC INFO program and will provide advanced and accurate clinical inquiry responses to health related, disease control and prevention issues, including questions related to bioterrorism, first responders and national emergency situations from medical and other health care professionals, educators, and government agencies.
- Must hold a current, active RN license
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Computer equipment is not provided for this project. See below for equipment requirements
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- Must pass a bilingual Spanish/English assessment
Essential Duties and Responsibilities:
- Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.
- Provides medical subject matter expertise.
- Performs advanced database searches.
- Composes documents, reports, and correspondence.
- Documents all incoming inquiries.
- Participates in special projects as required.
Duties and Responsibilities:
- Provide subject matter expertise on CDC topics covered by CDC-INFO which includes, for example, HIV/AIDS, Immunizations, Environmental Health, NIOSH; Tuberculosis and Statistics.
- Respond to inquiries resulting from current events, such as food outbreaks, natural disasters and other events.
- Perform advanced database searches
- Perform assigned work in accordance with quality assurance measures
- Respond to medical personnel and clinicians in both verbal and written formats
Education and Experience Requirements:
- Bachelor's Degree in Nursing and current RN license is required.
- The ability to Read, Speak and Write in both English and Spanish is required.
- Experience in medical, scientific and public health discipline
- Clinical knowledge of and experience in CDC related topics.
- Proficient internet search skills.
- Working knowledge of Microsoft Office and ability to learn and utilize software applications
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Ability to work independently and communicate effectively
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
Please Note: This position requires a personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3).
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to ******************
- Minimum 5mpbs upload speed
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source
- Must currently and permanently reside in the Continental US
Minimum Requirements
- High School diploma or equivalent with 2-4 years of experience.
- May have additional training or education in area of specialization.
- Must be fluent in English and specified secondary language.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
34.85
Maximum Salary
$
68.55
$27k-42k yearly est. Easy Apply 9d ago
Learning & Development Partner
Compass Health Center 3.5
Chicago, IL jobs
Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis - every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.
About This Role
Compass Health Center is seeking a highly motivated Learning and Development Partner to join our Learning and Development team. As a Learning and Development Partner at Compass, you will play a pivotal role in fostering a culture of continuous growth and innovation in a fast-paced, rapidly expanding organization. In this dynamic role, you will design, implement, and optimize learning strategies that empower employees to develop their skills, adapt to change, and drive business success. If you thrive in an agile environment, are passionate about developing talent, and have a serious knack for details and design, we invite you to be part of our exciting journey!
Our dedicated operations teams work behind the scenes to bring our shared mission to life. Each department delivers their own set of strengths which empower our clinicians to focus on their expertise and ultimately perform the meaningful work that we do.
This primarily remote position is based in Illinois, with the expectation of facilitating learning experiences at Compass Illinois sites several times per year. Additionally, this role includes national travel to regional Compass locations during new site launches, which occur 1-2 times per year. Applicants must be based in Illinois.
What You'll Do:
Consult with SMEs to identify training content gaps and develop necessary materials.
Design, develop, and edit various training content, including e-learning courses, videos, manuals, and assessments.
Utilize content development tools (e.g., Articulate Storyline, Canva) to create and enhance course materials.
Collaborate with the Learning & Development team to improve programs and onboarding experiences.
Proofread and edit content to align with grammar, style, and brand guidelines.
Facilitate engaging training sessions and gather feedback for continuous improvement.
Research and recommend innovative learning strategies.
Perform other relevant duties and special projects as assigned.
Who You Are:
2-4 years professional experience as an instructional designer or similar role. Experience working in a behavioral healthcare organization is a big plus!
Strong understanding and knowledge in the application of instructional design principles, adult learning theories and learning styles
Experience in developing engaging and interactive training content for a diverse audience
Possess skills to independently manage projects and timelines - from ideation to implementation (planning, set priorities, achieve deadlines)
Ability to write formal business documents, in a consistent and professional manner with proper grammar and spelling
Proficient in Powerpoint, Articulate Storyline, and Canva. Experience with Docebo is a plus
Excellent facilitation skills with the ability to quickly adapt to learner needs
Experience with training and onboarding new employees
We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!
Who We Are
Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.
A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.
Benefits & Perks
We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.
For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.
What's Next?
Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply - we'd be grateful to hear from you!
$113k-145k yearly est. Auto-Apply 14d ago
Remote Medical Assistant
Phoenix Healthcare Services 3.6
Illinois jobs
We are seeking a detail-oriented and compassionate Remote Medical Assistant to support healthcare professionals by providing virtual administrative and clinical assistance. The ideal candidate will have experience in medical administration, patient communication, and electronic health records (EHR) management.
Key Responsibilities:
Assist healthcare providers with scheduling appointments, patient follow-ups, and medical record updates.
Manage electronic health records (EHR) by inputting patient data, updating charts, and ensuring accuracy.
Communicate with patients via phone, email, or telehealth platforms to provide support and education.
Handle insurance verifications, billing inquiries, and prior authorizations.
Assist in prescription refills and coordination with pharmacies.
Maintain confidentiality and comply with HIPAA and other healthcare regulations.
Provide virtual assistance for medical documentation, transcriptions, and scribing.
Requirements:
Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent experience preferred.
Experience with EHR systems (e.g., Epic, Cerner, or similar).
Strong communication skills and ability to handle patient interactions professionally.
Knowledge of medical terminology and healthcare procedures.
Proficiency in Microsoft Office, Google Suite, and telehealth platforms.
Reliable internet connection and a quiet workspace.
Previous experience in remote healthcare support is a plus.
Benefits:
Flexible remote work environment.
Competitive salary and benefits package.
Opportunities for professional growth and development.
Work with a dedicated healthcare team to improve patient care.
If you are a motivated and organized professional looking to support healthcare providers remotely, we encourage you to apply!
$38k-42k yearly est. 60d+ ago
Sr. Knowledge Analyst - Contact Center Content Specialist (Remote)
Maximus 4.3
Chicago, IL jobs
Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ******************
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
• Identify emerging contact center trends and coordinate content updates to address urgent needs.
• Collaborate with client content teams to create, update, and review contact center-specific content.
• Serve as a subject matter expert for assigned customer agencies.
• Salesforce and SharePoint experience preferred.
• Call center knowledge and experience preferred.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
• Developing website content experience
• Self-motivated and able to work independently
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
65,000.00
Maximum Salary
$
85,200.00
$60k-70k yearly est. Easy Apply 8d ago
Billing Coordinator - CTI Pulmonology and Thoracic Surgery (hybrid)
Northwestern Memorial Healthcare 4.3
Chicago, IL jobs
Company DescriptionAt Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
Performs charge capture for all procedures completed in the Bronchoscopy suite. This includes:
Audit of CPT codes associated with each procedure
Confirmation of supplies used and verification of alignment with operative notes
Assists patients with billing and insurance related matters including communicating with patients regarding balances owed and other financial issues and facilitating collection of balances owed.
Educates patients about financial assistance opportunities, insurance coverage, treatment costs, and clinic billing policies and procedures.
Collaborates closely with physicians and technicians to understand treatment plans and determine costs associated with these plans; Works closely with the staff on managed care and referral related issues; communicates findings to patients.
Coordinates the pre-certification process with the clinical staff as it relates to procedures in the Bronchoscopy Suite and Operating Rooms
Handles billing inquiries received via telephone or via written correspondence.
Responsible for thoroughly investigating and understanding financial resources or programs that may be available to patients and educating staff and patients about these programs.
Conducts precertification for appropriate tests or procedures and facilitates the process with managed care and the clinical team. Documents all information and authorization numbers in Epic and acts as a liaison for follow-up related to precertification.
Performs activities and responds to patient inquiries related to billing follow-up.
Requests necessary charge corrections.
Identifies patterns of billing errors and works collaboratively with department manager and outside entity to improve processes as needed.
Provides guidance regarding clinical documentation to optimize charges and RVUs
Confirms coding accuracy based on clinical documentation and reviews common errors or misses with physicians and leadership.
The Billing Coordinator reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Billing Coordinator is responsible for processing charges, payments and/or adjustments for all services rendered at all NM Corporate Health Clinics. Researches and follows- up on all outstanding accounts. Answers all calls regarding charges and claims, providing exceptional customer service to all callers. Possesses extensive knowledge of coding, billing, insurance and collections procedures and coordinates the accounts receivable functions. Performs weekly claims, monthly late bills and patient statement runs and reviews accounts to be placed with an outside collection agency.
RESPONSIBILITIES:
Department Operations
Ensures patient demographic and billing/insurance information is kept current in the computer application. Documents all patient and company contacts.
Reviews daily clinic schedules and tracks receipt of documentation to assure completeness of charge capture.
Ensures notes are is placed in systems, clearly identifying steps taken, according to established procedures.
Works with patients/clients to establish payment plans according to predetermined procedures.
Handles all incoming customer service calls in a professional and efficient manner. Provides exceptional service to all customers, guarantors, patients, internal and external contacts.
Prepares itemized bill upon request; explains charges, payments and adjustments. Produces a clear and understandable statement to individuals on any outstanding account balance.
Responsible for timely submission of accurate bills and invoices to clients, patients and insurance companies.
Ensures timely posting of all charges, payments, denials and write-offs to the appropriate account, maintaining the highest level of quality for each transaction processed within 48 hours of receipt.
Responsible for balancing each payment and adjustment batch with reconciliation report and bank account deposits after completion.
Ensures compliant follow up procedures are followed, to third party payers regarding outstanding accounts receivables.
Run outstanding A/R reports, follow-up on unpaid claims or balances with insurance companies, patients, and collection agency, as defined by department.
Perform daily systematic review of accounts receivable to ensure all accounts ready to be worked are completed.
Recommend accounts for contractual or administrative write-off and provide appropriate justification and documentation.
Denials and appeals follow-up including root cause analysis to reduce/prevent future denials.
Reviews, prepares and sends pre-collection letters as defined by department procedures.
Identifies and sends accounts to outside collection agency.
Prepares and distributes reports that are required by finance, accounting, and operations.
Handles all work in an accurate and timely manner, consistently meets or exceeds productivity standards, quality standards, department goals and deadlines established by the team.
Practice HIPAA privacy standards and ensure compliance with patient health information privacy practices.
Identify opportunities for process improvement and submit to management.
Demonstrate proficient use of systems and execution of processes in all areas of responsibilities.
Communication and Teamwork
Fosters and maintains positive relationships with the Corporate Health team, Human Resources, NM employees and physicians.
Provides courteous and prompt customer service. Answers the telephone in a courteous professional manner, directs calls and takes messages as appropriate. Checks for messages and returns calls.
Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Communicates appropriately and clearly to physicians, manager, nursing staff, front office staff, and employees. Maintains a good working relationship within the department. Organizes time and department schedule well. Demonstrates a positive attitude.
Service Excellence
Displays a friendly, approachable, professional demeanor and appearance.
Partners collaboratively with the functional areas across Northwestern Medicine in support of organizational and team objectives.
Fosters the development and maintenance of a cohesive, high-energy, collaborative, and quality-focused team.
Supports a “Safety Always” culture.
Maintaining confidentiality of employee and/or patient information.
Sensitive to time and budget constraints.
Other duties as assigned.
Qualifications
Required:
High school graduate or equivalent.
Strong Computer knowledge, data entry skills in Microsoft Excel and Word.
Thorough understanding of insurance billing procedures, ICD-10, and CPT coding.
3 years of physician office/medical billing experience.
Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization.
Ability to work independently.
Preferred:
3 years of physician office/medical billing experience in Corporate Health/Occupational Health a plus.
CPC (Certified Professional Coder) or R (Registered Medical Coder) Certificate a plus.
Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
$45k-58k yearly est. 8d ago
Director, Underwriting and Insurance Brokerage (Hybrid)
Iha 4.5
Naperville, IL jobs
Main Function
The Director of Underwriting and Insurance Brokerage is responsible for managing the underwriting department and underwriting for the Illinois Provider Trust (IPT) and Medical Alliance Insurance Company (MAIC) hospital and physician professional liability programs. Supports IHA's external insurance placements.
Outline of Responsibilities
Execute underwriting strategy and work cooperatively with claims, risk management, and actuarial staff in the evaluation of risks for inclusion in MAIC and IPT and to assure appropriate pricing of risks
Oversee the new and renewal underwriting process including renewal solicitation, application review, rating, communication of contribution/premium to members/insureds and issuance of all coverage documents
Operate in accordance with Letter of Authority for MAIC new and renewal business
Serve as a resource to members and insured regarding coverage and exposure issues
Develop and implement underwriting guidelines and workflow processes for department and Underwriting Coordinator
Supervision of Underwriting Coordinator
Supports IHA's brokerage business including renewal solicitations; analyzing quotes; presentation of renewal proposals to clients; invoicing; taxes as applicable; and policy review
Collaborate with internal departments including IT, and corporate finance to identify and implement process improvements
Other duties as defined
Qualifications
A minimum of 7 years of underwriting decision-making experience preferably for medical professional liability lines. Bachelor's degree required. At least 4 years of related experience may be considered in lieu of education. Must possess Illinois Producers license or obtain license within first year of employment. Strong analytical and organizational skills. Strong written and verbal communication skills with a keen ability to communicate technical information in a concise manner. Exhibit a high degree of professionalism, and possess solid interpersonal, and customer service skills. Exceptional attention to detail, problem solving and decision-making stills. Ability to thrive during peak seasonal workload times. Proficiency in Microsoft office suite. Routine travel is required.
Interested and qualified candidates may contact Chenice Thomas at ************** or via email at *****************************.
Pay Range: $124,239 to $186,359 annually, actual compensation is dependent on job-related factors such as experience, education, skills and qualifications for the role.
We offer a competitive compensation package, including excellent benefits. IHA offers a full range of benefit programs based on eligibility. Click here to review our Benefit Summary.
$124.2k-186.4k yearly Auto-Apply 60d+ ago
Infrastructure Engineer
Midtown Athletic Clubs 4.2
Chicago, IL jobs
Midtown is seeking an Infrastructure Engineer to join our world-class team at our Chicago headquarters.
The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) and supports all club locations.
The role is hybrid work-from-home and required to also come in the office in Chicago 2 days per week (Monday/Tuesday)
The position is based in the Chicago area and will involve travel to Midtown club locations.
About Our Company
We work at Midtown to inspire people to transform their lives-and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.
Who We Want
We are looking for people that share our core values: kind individuals who want to win together, see things as the glass half full, are passionate about helping others, and strive to always be better than yesterday.
The Position
The Infrastructure Engineer is responsible for implementing, supporting, and maintaining Midtown's infrastructure systems. The position is a hands-on technical role and requires a strong foundation in on-premise networking and infrastructure, as well as expertise in Microsoft Azure cloud services. The Infrastructure Engineer will work on projects, serve as escalated support, and help monitor server systems to ensure reliable uptime, performance, and security across all our corporate and athletic club locations. This person is responsible for analyzing the needs of the business and working with the Midtown IT team to implement new cost-efficient technical directives and present project plans on how to best address infrastructure issues/shortcomings.
The team is based in our HQ office in Chicago (3611 N Kedzie Ave.) but will require frequent travel to all Midtown locations as projects require.
The role is hybrid work-from-home and required to also come in the office in Chicago
This position is based in the Chicago area and will involve frequent travel to all eight Midtown club locations as projects require
ROLE AND RESPONSIBILITIES
Design, deploy, and maintain on-premise and Azure cloud infrastructure using performance and security best practices.
Implement hybrid cloud solutions integrating SaaS and on-premise systems.
Manage Azure resources including VMs, networks, storage, and containers.
Support and maintain Hyper-V infrastructure.
Apply security best practices and ensure compliance with data protection regulations.
Implement RBAC, network security groups, and collaborate on vulnerability remediation.
Manage LAN, SD-WAN, Wi-Fi, VPNs, and firewalls.
Maintain hybrid Microsoft Entra ID and Active Directory infrastructure including Group Policy management.
Monitor system performance using tools which include Microsoft SCOM, Azure Monitor, Application Insights, and Log Analytics.
Ensure high availability (HA), disaster recovery (DR), and business continuity (BCP) in on-premise and Azure cloud environments.
Optimize infrastructure services for the best cost efficiency and scalability.
Support software developer infrastructure including Azure containers, APIs, and app services.
Work with IT Security team to review security configurations, identify risk items, and perform vulnerability remediation.
Serve as an escalation point for infrastructure and support teams.
Maintain technical documentation and ensure alignment with security standards.
Provide off-hours support for critical upgrades/outages and conduct periodic site visits (25% travel).
Other duties assigned by manager.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelors in IT-related field or certificate equivalent.
4+ years in Infrastructure Engineering.
3+ years with Azure design/support.
Skilled in Azure Rights Management & Cloud App Security.
Proficient in PowerShell.
SCCM/SCOM, Active Directory, Group Policy expertise.
Hands-on with networking, virtualization, DNS, DHCP, ADFS, Firewall, VPN, certificate management.
Deep knowledge of Microsoft 365, Exchange, SharePoint, Teams, Intune, Defender, Purview.
Strong communication and problem-solving skills.
Eager to work with multiple teams and projects at the same time.
Experienced in a on-premise/cloud admin or similar role.
PREFERRED SKILL
Azure Network Engineer Associate (AZ-305), Azure Developer Associate (AZ-204), Microsoft Azure Administrator Associate (AZ-104).
Azure-based app development resources which include containers, APIs, and app services.
CCNA or Network related certificate/degree.
Business Continuity or Disaster Recovery planning experience.
IT Security Remediation experience.
ASSOCIATE BENEFITS
Complimentary club membership.
Discounts on Midtown products and services.
Access to hundreds of free courses for professional development.
Health insurance for eligible full-time associates (30+ hours a week).
And more.
Associate Benefits
Members of the Midtown team receive:
Salary Range: $105,000-$115,000. The actual compensation will depend on experience, and/or additional skills you bring to the table. Complimentary club membership
Benefits: Please refer to the link here for a copy of benefits and perks offered by Midtown for our full and part time associates.
You may also visit: **********************************************
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
$105k-115k yearly Auto-Apply 51d ago
Licensed Crisis Counselor - Fully Remote in Chicago, IL
Protocall Services 3.9
Chicago, IL jobs
Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in IL and hold one of the following): LSW LPC LCPC LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Illinois residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need.
About the Role
As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.
Primary Responsibilities
* Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
* Build rapport, actively listen, and foster client engagement.
* Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
* Provide resources, coping strategies, referrals, and safety planning.
* Intervene appropriately in emergent situations.
* Maintain accurate, timely, and clinically sound documentation.
* Multitask effectively while navigating multiple software systems.
* Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
What You Can Expect
* Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST
A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.
* Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different
$46k-59k yearly est. 3d ago
SCMG Call Center Triage Nurse (Remote)
Silver Cross Hospital 4.4
Lemont, IL jobs
Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way
you
want to be treated.
Position Summary: Provides professional nursing care for clinic patients following established standards and practices. Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care appropriate to the age of the patients served. Ability to establish and maintain effective working relationships with patients, employees and the public.
Essential Duties and Responsibilities:
Triage patients: walk-ins and phone-ins and follows up with physicians and patients.
Reviews answering service messages and voice mail messages.
Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with nursing standards, including IV therapy, nebulizer therapy.
Prepares equipment and aids physician during treatment, examination, and testing of patients, including casting and cast removal.
Observes, records, and reports patient's condition and reaction to drugs and treatments to physicians. Dispenses medication as directed. Provides patient education in relation to new baby care, dressing change, etc.
Assists in coordination of appointment bookings to ensure preferences are given to patients in emergency situations. Maintains timely flow of patients.
Greets patients and prepares them for physician examination. Screens patients for appropriate information. Instructs patients and family in collection of samples and tests.
Collects specimens, including blood, urine, etc. Performs catheterization. Processes paperwork for appropriate specimen collections.
Contacts patients regarding missed appointments.
Performs in-office testing and treatment such as EKG, audiometry, nebulizer and oxygen.
Arranges for patient testing and admission which may include patient education.
Maintains exam rooms for necessary supplies and materials. Ensures safety and cleanliness. Prepares list of medical supplies needed and maintains equipment to ensure a clean and safe environment.
Prepares contaminated instruments and other related materials for transport to hospital for sterilization.
Maintains patient confidentiality.
Completes appropriate forms for managed care referrals and gets authorization when necessary.
Calls in prescriptions to pharmacy. Calls lab results and test results to patient or automated test system.
Checks encounter form for missed charges. Has Medicare waivers signed prior to service.
Acts as patient advocate in attempting to locate agencies appropriate to patient needs, i.e. Meals-on-Wheels, Department Services for Crippled Children, etc.
Required Qualifications:
Graduate of an accredited school of nursing.
One year of professional nursing experience in a clinic setting preferred.
Possession of a State Registered Nurse License.
CPR Certification.
Proof of current malpractice insurance.
Work Shift Details:
Days, Days (Monday-Friday) & possible alternating Saturday's; no holidays.
Department:
PSMG MGMT SERVICESBenefits for You
At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:
· Medical, Dental and Vision plans
· Life Insurance
· Flexible Spending Account
· Other voluntary benefit plans
· PTO and Sick time
· 401(k) plan with a match
· Wellness program
· Tuition Reimbursement
Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.
The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.
The expected pay for this position is listed below:
$28.17 - $35.21
$65k-73k yearly est. Auto-Apply 22d ago
Business Development Associate
American Family Care, Inc. 3.8
Cicero, IL jobs
Benefits: * Bonus based on performance * Competitive salary * Dental insurance * Health insurance * Vision insurance * Opportunity for advancement * Paid time off Benefits/Perks * Great small business work environment * Flexible scheduling * Paid time off, health insurance, dental insurance, retirement benefits, and more!
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an on-site lab and in-house X-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.
Job Summary
To sell and market urgent care services and occupational health services to local businesses, physicians, and consumers. The main focus will be to increase daily patient counts, expand the number of local businesses using our services, and build the American Family Care brand among consumers through marketing and sales events.
Responsibilities
* Increase the total number of patients per day.
* Develop strategies to increase market awareness of urgent care and occupational health services in the local area
* Develop definitions of target markets, business opportunities, and customers through data mining, research, and experience
* Represent the company through calling on local businesses, medical practices, presentations, or industry events, and assume full accountability for the ongoing management of these opportunities
* Develop and manage the marketing budget.
* Establish and maintain effective, positive working relationships with all departments, center, and corporate employees, and franchisees.
* Other duties and responsibilities as assigned.
* Assist the manager in day-to-day operations.
* Maintain and strengthen relationships with referral sources, community organizations, and key stakeholders.
* Monitor industry regulations and compliance requirements related to marketing activities.
* Build and maintain relationships with local law firms, employers, insurance companies, and referral sources in the workers' compensation and personal injury space to expand our network and drive patient referrals.
* Proven experience in marketing roles, preferably within the healthcare industry.
* Strong understanding of marketing principles, strategies, and tactics.
* Proficiency in digital marketing platforms, social media management, and content creation.
* Plan and coordinate community outreach events, health fairs, and partnerships to raise awareness of our urgent care services.
Qualifications
* Bachelor's degree or relevant education
* Previous healthcare services or sales experience is highly preferred
* Successful experience developing, implementing, and achieving results with sales and marketing strategies
* Ability to conduct face-to-face sales appointments, cold and warm calling, including but not limited to direct-to-consumer, business, and physicians
* Strong organization and communication skills
* Possess the skills to be independent, motivated, and results-driven in establishing new business, following through with communication with accounts, and being held accountable for the growth of the business
* Fluency in Spanish preferred
Flexible work from home options available.
PS: It's All About You!
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
We are an Equal Opportunity Employer.
$37k-59k yearly est. 14d ago
District Manager
Biote Corp 4.4
Chicago, IL jobs
Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.
This position will help support our Chicago territory. We're looking for someone with a passion for changing healthcare who wants to be in a hands-on and engaged position working within a dynamic and collaborative sales team.
You must be located in the Chicago area to be considered.
Position and Scope:
We are looking for a driven candidate with the desire to recruit qualified physicians and practitioners into a partnership relationship with Biote; in order to provide cutting edge technology for bioidentical hormone replacement therapy (BHRT) and healthy aging options to their own patients and to the public at large. The ideal candidate is responsible for relationship development, practice development and sales of the Biote Method to practitioners. Sales activity includes prospecting, cold calling, practice development, tradeshows, sales events, and other methods for creating leads and closing sales for Biote within the approved price matrix. In addition, the Liaison provides technical, educational, and Provider Partner support. This is a field-based remote position.
As a District Manager, your daily responsibilities will include:
* Acquiring and retaining extensive knowledge of hormone replacement therapy through materials provided by Biote, as well as outside sources.
* Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
* Ability to read and understand medical and scientific studies.
* Researching and evaluating physicians in assigned areas based on Biote's criteria for appropriateness and suitability.
* Effectively presenting Biote's training and business program to physicians, Nurse Practitioners, Physician Assistants, office managers and office staff.
* Recruiting suitable physicians and other practitioners through professional and effective prospecting, appointment setting and presentation skills.
* Cultivating and maintaining mutually productive partnerships with practitioners to grow new and current practices and maintain patient retention levels of 60% or better.
* Effectively conducting physician, staff and patient training in the areas of Biote's business protocols; specifically, marketing, financial, therapy, forms, patient seminars, company online resources and other topics that may change from time to time.
* Securing all required contracts, paperwork and documentation as well as payments and fees as needed for attendees to participate in regular training and certification classes.
* Conducting and facilitating patient educational seminars as needed for trained practitioners on a monthly basis.
* Contributing to the development of the practice by assisting the Office Manager/Marketing position with email marketing, social media, referral cards and website information cards.
* Prospecting for new leads and identifying quality sales prospects from active leads.
* Attending marketing and sales events for prospects and current customers.
* Working with customers for sales referrals with new prospects.
* Updating all relevant sales activities in the Company's CRM system.
* Closing sales accurately and effectively each month to meet or exceed targets.
* Responding to all emails received from the customer and Biote employees and related vendors in a timely manner.
* Performing other related duties as required or requested.
As a District Manager, your background should include:
* Bachelor's degree
* Strong teamwork, communication (written and oral), client management, and interpersonal skills.
* Minimum of 3-5 years of sales experience in a business-to-business model, preferably medical device, diagnostics, and/or biotech.
* Strong work ethic and time management skills
* Ability to make effective and persuasive communications and technical presentations to physicians, management and/or large groups. Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills.
* Proficient in Microsoft Office suite and customer relationship management software.
* Ability to travel in order to do business, approximately 20% of the month.
* Scheduled hours are 40 to 50 hours per week Monday through Friday but may be extended as required to execute the tasks assigned.
* Valid driver's license issued by the state/province in which the individual resides and a good driving record is required.
* Home office capability is required with reliable high-speed internet access
Company Perks:
* Medical, Dental & Vision Insurance, Virtual Visits/Telemedicine
* Company Paid Life and AD&D Insurance
* 15 days of Paid Time Off and Company Holidays
* 401k with a 3% employer contribution
* Motus mileage program
* Other excellent health and wellness benefits in line with our business
If you're interested in this awesome opportunity, please apply today!
$83k-153k yearly est. Auto-Apply 12d ago
Licensed Counselor & Art Therapist (Flexible Schedule)
Tabularasa Integrative Health Inc. 3.5
Gurnee, IL jobs
Job DescriptionBenefits/Perks
Flexible Scheduling
(Work in office and from home)
Competitive Compensation
Hiring ART, LPC, LCPC, LCSW, or LMFT
Bilingual/Spanish plus but not required
Job Summary
We are seeking a licensed Mental Health Art Therapist to join our team! In this role, you will diagnose and treat psychological disorders, teach communication skills, assist patients in addressing dysfunctional behaviors, and guide them through crises. If you are an experienced therapist passionate about providing high-quality care and mental health solutions, we want to hear from you!
Responsibilities
Perform intake assessments
Provide mental health therapy for individuals, couples, families, and children
Create individualized treatment plans for each client
Use evidence-based treatment methods to facilitate group and individual treatments
Maintain detailed and accurate documentation of patient information and treatment plan
Adhere to all facility and licensing standards
Qualifications
Masters degree in counseling, social work, or similar field & be either working towards Art Therapy License or be an Art Therapist
Current and unrestricted therapy license in the State of Illinois
Previous experience as a mental health therapist preferred
Basic Life Support (BLS) and CPR certified
Excellent communication and interpersonal skills
Highly organized
Flexible work from home options available.
$53k-80k yearly est. 30d ago
Service Center Representative Banner Plans and Networks
Banner Health 4.4
Banner, IL jobs
Primary City/State:
Tucson, Arizona
Department Name:
Customer Care
Work Shift:
Varied
Job Category:
Administrative Services
Estimated Pay Range:
$18.02 - $27.03 / hour, based on location, education, & experience.
In accordance with State Pay Transparency Rules.
Banner Plans & Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities.
As a Service Center Representative for Banner Plans & Networks you will take inbound calls answering member and provider regarding coverage, benefits, and other coverage inquiries. You will be working in a fast paced and multitasking environment providing excellent customer service and satisfaction with a goal of first call resolution.
Previous Call Center/high paced Contact Center environment experience required
As a Service Center Representative, you will be working in a remote setting.
Shifts will be 3-12s varied, days or nights. (weekends and holidays required)
Example shifts: 8am - 8pm or 8pm - 8am
This can be a remote position if you live in the following states only: AZ, CA, CO, NE, NV & WY
If this role sounds like the one for you, Apply Today!
Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.
POSITION SUMMARY
This position supports the organization's service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Herein referred to as “customer”.
CORE FUNCTIONS
1. Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.)
2. Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines. (Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.)
3. Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives.
4. Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the department's ongoing goals and objectives.
5. Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management.
6. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with up to one year of experience, preferably in a healthcare or managed care. Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service oriented demeanor at all times. Demonstrated ability to utilize computer and typing skills.
The candidate must possess excellent communication skills to maintain a positive and helpful attitude with customers. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company's customer information systems, as well as, fundamental knowledge of the organization's benefit programs, as described above. Must possess excellent organizational and time management skills to display the ability to provide timely, accurate information on a variety of benefit-oriented subjects.
PREFERRED QUALIFICATIONS
Bilingual preferred. Associate's degree with at least one to two years experience in a high call volume service center strongly preferred.
Additional related education and/or experience preferred.
Anticipated Closing Window (actual close date may be sooner):
2026-04-28
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
$18-27 hourly Auto-Apply 5d ago
Project Management Specialist - Ultrasound
GE Healthcare 4.8
Chicago, IL jobs
As a Project Specialist, you'll manage the equipment implementation and installation process, and work with GE Healthcare employees to plan and execute projects on schedule and within budget. You will be the primary leader for providing remote coordination of GE resources including product scheduling and logistics, installation, training, and GoLive scheduling. You will serve as the primary liaison between GE Healthcare teams and the customer. This is a fully remote position.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Facilitate, coordinate, and track day-to-day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, and/or the standard terms and conditions of the contract.
+ Work closely with the Customer, Order Management Specialist, Manufacturing, and Field Teams to remotely coordinate the delivery and installation process ensuring timely execution of assigned systems and devices orders.
+ Write project plans for assigned projects, which include clear milestones and assignment of project task responsibilities. Create, update and distribute project documentation, including contact lists, schedules, meeting summaries and action item lists.
+ Utilize various commercial and department-specific information systems, software applications, tools and templates to ensure consistency and quality of project delivery, as well as provide visibility to milestone dates and project status.
+ Provide leadership and direction for GE Healthcare personnel responsible for the project. Participate in weekly meetings (internal and external) to provide direction, advise project status, delegate actions/activities and overall successfully execute the project requirements.
+ Proactively resolve and/or escalate issues across functions regarding equipment delivery, installation timelines, site readiness, training schedules, material availability, etc., to meet customer commitments and GE targets for orders, sales, revenue and receivables.
+ Identify, propose and/or participate in development of process improvements for the Healthcare Project Management and Shared Services teams.
+ Communicate all requirements and commitments (both verbally and in writing) for each project with GE Healthcare staff and management. Display excellent communication and facilitation skills in management of installation and integration projects.
**Qualifications**
+ Bachelor's degree with a minimum of 1 year experience in project management; or Associate's degree with a minimum of 2 years experience in project management
+ Experience working in supply chain for a medical device manufacturer
**Desired Characteristics**
+ Experience managing revenue generating projects.
+ PMP certification.
+ Change management experience.
+ Vendor implementation experience.
\#LI-GM1
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
For U.S. based positions only, the pay range for this position is $64,000.00-$96,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
Application Deadline: January 06, 2026