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Assistant office manager skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical assistant office manager skills. We ranked the top skills for assistant office managers based on the percentage of resumes they appeared on. For example, 23.9% of assistant office manager resumes contained customer service as a skill. Continue reading to find out what skills an assistant office manager needs to be successful in the workplace.

15 assistant office manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how assistant office managers use customer service:

Delivered efficient and professional administrative and clerical service to supervisors; provided excellent customer service to external and internal customers.
Improved resident retention and provided excellent customer service to all residents by effectively resolving all customer service issues.

2. Patients

Here's how assistant office managers use patients:

Facilitated the management in completing general formalities related to the patients such as insurance and medical report
Screened patients using office protocols and identified the need of recommended/appropriate medical services.

3. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how assistant office managers use financial statements:

Reconcile journals and schedules to build monthly financial statements for General Motors and corporate management.
Participated and provide support in the preparation and analysis of financial statements.

4. Front Desk

Here's how assistant office managers use front desk:

Supervised Front Desk and Receptionist in the performance clerical and administrative tasks to ensure efficient and effective operations.
Organized office and oversaw the front desk, including billing reconciliation and updating medical records

5. Appointment Scheduling

Here's how assistant office managers use appointment scheduling:

Covered office managerial related duties including: administrative/clerical work, client appointment scheduling, employee scheduling, and general accounting practices.
Reconcile daily receipts* Maintain appointment scheduling for all clients* Manage salon tasks to Cosmetology duties

6. Office Equipment

Here's how assistant office managers use office equipment:

Worked with building managers to address maintenance requests, ensuring optimal functionality of office equipment.
Initiated and arranged action to correct general office equipment and maintenance problems.

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7. Office Operations

Here's how assistant office managers use office operations:

Managed office operations including bill payment, bank account reconciliation, budget preparation, and oversight of maintenance and security vendors.
Followed all daily office operations, accurately computed and recorded sales figures in compliance with company security procedures.

8. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how assistant office managers use bank deposits:

Provided administrative support to senior partner Coordinated with office manager to procure new computer system; prepared and made bank deposits
Managed daily business operations including cash management and bank deposits for armored car pick up.

9. QuickBooks

Here's how assistant office managers use quickbooks:

Provided administrative support to Executive Officer while maintaining QuickBooks and financial records.
Administered payroll utilizing QuickBooks and prepared patient billing with proper codes.

10. Accounts Receivables

Here's how assistant office managers use accounts receivables:

Supervised administrative operations, including bookkeeping, accounts receivables, and client database management.
Performed accounting functions including accounts receivables, invoicing for services rendered and collections.

11. Office Management

Here's how assistant office managers use office management:

General office management/administration and property management.
Coordinated overall office management responsibilities, including accounting duties, collections, travel arrangements, and expense report processing.

12. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how assistant office managers use patient care:

Developed customer service policies and procedures which improved patient care and management of clinical resources.
Complete preliminary patient assessments to assist physicians with determining appropriate patient care when needed.

13. Insurance Claims

Here's how assistant office managers use insurance claims:

Submit health insurance claims and enter medical data utilizing practice management software.
Monitor proper initiation and processing of insurance claims.

14. Customer Complaints

Here's how assistant office managers use customer complaints:

Maintained excellent client relations and developed client rapport; solved customer complaints and escalated problems to management when appropriate.
Coordinated with the manufacturing representatives regarding service orders and/or the resolution of customer complaints.

15. Patient Appointments

Here's how assistant office managers use patient appointments:

Scheduled patient appointments, outpatient- and ambulatory surgeries in office and at hospital, respectively.
Scheduled patient appointments and contacted insurance companies to verify dental benefits.

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List of assistant office manager skills to add to your resume

The most important skills for an assistant office manager resume and required skills for an assistant office manager to have include:

Customer Service
Patients
Financial Statements
Front Desk
Appointment Scheduling
Office Equipment
Office Operations
Bank Deposits
QuickBooks
Accounts Receivables
Office Management
Patient Care
Insurance Claims
Customer Complaints
Patient Appointments
Human Resources
Accounts Payables

Insurance Verification
Travel Arrangements
Office Procedures
Inventory Control
Computer System
HIPAA
Medicaid
PowerPoint
Patient Accounts
Administrative Tasks
Patient Charts
General Ledger
Medical Billing
Telephone Calls
Hippa
Office Functions
Word Processing

Financial Reports
Expense Reports
Multi-Line Phone System
CPT
Background Checks
Customer Accounts
Bank Statements
Delinquent Accounts
Clerical Functions
Insurance Payments
Customer Inquiries
Journal Entries
Administrative Functions
Insurance Billing
Customer Relations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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