Bartender/certified trainer vs customer service and serving

Differences between bartender/certified trainer and customer service and serving duties and responsibilities

Bartender/certified trainer example responsibilities.

• Achieve completion of intensive hands-on professional bartending program.
• Manage business operation initiatives, including payroll, invoicing, inventory, and human resource relate matters.
• Train new bartenders and servers on the POS system and how to provide excellent guest service.
• Increase table orders by upselling on wines and specialty cocktails.
• Experience in sales, extreme upselling, answering phones, and taking orders.
• Follow standards according to bartending duties through outline company manual.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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