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How to hire a case manager supervisor

Case manager supervisor hiring summary. Here are some key points about hiring case manager supervisors in the United States:

  • There are a total of 15,645 case manager supervisors in the US, and there are currently 157,633 job openings in this field.
  • The median cost to hire a case manager supervisor is $1,633.
  • Small businesses spend $1,105 per case manager supervisor on training each year, while large companies spend $658.
  • It takes between 36 and 42 days to fill the average role in the US.
  • It takes approximately 12 weeks for a new employee to reach full productivity levels.
  • HR departments typically allocate 15% of their budget towards recruitment efforts.
  • New York, NY, has the highest demand for case manager supervisors, with 7 job openings.

How to hire a case manager supervisor, step by step

To hire a case manager supervisor, consider the skills and experience you are looking for in a candidate, allocate a budget for the position, and post and promote the job opening to reach potential candidates. Follow these steps to hire a case manager supervisor:

Here's a step-by-step case manager supervisor hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a case manager supervisor job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new case manager supervisor
  • Step 8: Go through the hiring process checklist

What does a case manager supervisor do?

The job of case manager supervisors is to supervise case managers in clinical healthcare facilities or social work organizations. They usually work for organizations providing services for people with disabilities, the homeless, and other people in need. Their roles and responsibilities include maintaining client files, coordinating available services, and supporting and monitoring the case management staff's performance. To be a case manager supervisor, you should be compassionate, have a critical thinking mind, and leadership and communication skills. You also need to be able to adapt to every situation.

Learn more about the specifics of what a case manager supervisor does
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  1. Identify your hiring needs

    The case manager supervisor hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

    Determine employee vs contractor status
    Is the person you're thinking of hiring a US citizen or green card holder?

    A case manager supervisor's background is also an important factor in determining whether they'll be a good fit for the position. For example, case manager supervisors from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

    This list presents case manager supervisor salaries for various positions.

    Type of Case Manager SupervisorDescriptionHourly rate
    Case Manager Supervisor$16-35
    Floor ManagerA floor manager is responsible for supervising the general operations of a specific department in an organization. Floor manager tasks include assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance... Show more$15-27
    Stock ManagerA stock manager works in warehouses, manufacturing units, or retail stores. They maintain product inventories through computer systems... Show more$41-78
  2. Create an ideal candidate profile

    Common skills:
    • Customer Service
    • Safety Procedures
    • Payroll
    • Mental Health
    • Substance Abuse
    • Community Resources
    • Crisis Intervention
    • Incident Reports
    • Corrective Action
    • Direct Supervision
    • Customer Complaints
    • POS
    • Medicaid
    • Inventory Control
    Check all skills
    Responsibilities:
    • Design and implement case management/outreach and for manage Medicare and Medicaid products.
    • Manage all issues utilizing a ticketing system, while monitoring outage events from start to resolution with consistent management notification.
    • Instruct CPR refresher training for medical personnel.
    • Lead client specific projects, create and update excel spreadsheets and PowerPoint presentations.
    • Assist clients with obtaining entitlement benefits for example, attend re-certification hearings and provide advocacy at Medicaid and other HMO offices.
    • Master skills necessary to troubleshoot and repair electrical and mechanical equipment to the component level, recognize as a technical expert.
    More case manager supervisor duties
  3. Make a budget

    Including a salary range in your case manager supervisor job description helps attract top candidates to the position. A case manager supervisor salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

    For example, the average salary for a case manager supervisor in Louisiana may be lower than in Massachusetts, and an entry-level case manager supervisor usually earns less than a senior-level case manager supervisor. Additionally, a case manager supervisor with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

    Average case manager supervisor salary

    $51,023yearly

    $24.53 hourly rate

    Entry-level case manager supervisor salary
    $34,000 yearly salary
    Updated December 20, 2025

    Average case manager supervisor salary by state

    RankStateAvg. salaryHourly rate
    1Massachusetts$69,090$33
    2New Jersey$68,549$33
    3New York$68,253$33
    4District of Columbia$66,684$32
    5Delaware$62,625$30
    6Connecticut$60,734$29
    7Washington$59,497$29
    8Pennsylvania$57,679$28
    9North Carolina$55,639$27
    10Ohio$53,385$26
    11Idaho$52,758$25
    12Illinois$51,334$25
    13Florida$50,133$24
    14Indiana$49,716$24
    15Texas$49,200$24
    16Arizona$47,852$23
    17Missouri$47,835$23
    18Georgia$46,679$22
    19Alabama$46,137$22
    20Mississippi$45,848$22

    Average case manager supervisor salary by company

    RankCompanyAverage salaryHourly rateJob openings
    1Urban Resources$62,862$30.22
    2Professional$58,447$28.107
    3DESC$57,834$27.807
    4Compass Housing Alliance$57,658$27.7210
    5Zeiders Enterprises$56,802$27.316
    6Walmart$56,721$27.2714
    7Volunteers of America-Greater New York$55,958$26.9021
    8The TemPositions Group of Companies$54,481$26.19
    9comhar$54,427$26.175
    10Powell Valley Care Ctr$54,230$26.071
    11Community Housing Innovations$53,844$25.89
    12Chenega$53,036$25.5013
    13Friendship Place$51,702$24.8610
    14Robert Half$50,121$24.109
    15Lutheran Services Florida$49,727$23.9117
    16Embrace Families$49,711$23.90
    17Gulf Coast Jewish Family and Community Services$48,201$23.1711
    18The GEO Group$46,985$22.59101
    19The Salvation Army$46,541$22.38185
    20Res-Care Premier$45,364$21.81108
  4. Writing a case manager supervisor job description

    A case manager supervisor job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a case manager supervisor job description:

    Case manager supervisor job description example

    • Supervisors are responsible for assuring that the DBH Practice Guidelines are put into operation to the extent possible within the general operations of the TCM duties.
    • The primary responsibility of this position is to provide daily on-site supervision to Teams of Blended Case Managers. This supervision should entail Team meetings in which the proposed daily contact for each staff is discussed. During this discussion supervisors are expected to utilize the team member's to address any problems that the Team member feel they need help with and use the members to cover interactions/tasks that one BCM might not be able to complete by themselves.
    • Included in the general supervision duties is the requirement that every effort be made to provide weekly individual supervision to each assigned staff and that these sessions will be documented for review. During this individual supervision a chart review should be completed using the updated Utilization Review sheet with particular attention paid to whether or not a PGP exists to cover the time period since the last CBH review.
    • Daily monitoring of the 30 day contact board and if a contact is due make sure that the contact is completed before an infraction occurs.
    • Assure that all Pay 4 Performance criteria are being met:
    • Supervisors are responsible for assuring that the staff under their supervision are making every attempt to complete the documentation in a timely fashion and that it meets the general guidelines of legibility, it is signed, dated and that the content follows the DAP format and explains the nature of the contact.
    • Supervisors are expected to monitor the productivity of the staff assigned to them using the reports provided through the TCM director.


    Requirements:

    • Masters Level degree in social work, psychology, rehabilitation, activity therapies, counseling or education and
    • Three years mental health direct care experience - one of which includes supervisory experience.
    • Applicant must have knowledge of and the ability to put into practice the Blended Case Management Standards of Care.
    • On-call responsibility & completion of BHTEN 10-week case management orientation, as well as a valid driver's license, is required.
    • Bilingual (Spanish/English) is required.

    #CB

    We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.



    PI194061310

  5. Post your job

    There are various strategies that you can use to find the right case manager supervisor for your business:

    • Consider promoting from within or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to find candidates who meet your education requirements.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
    To find case manager supervisor candidates, you can consider the following options:
    • Post your job opening on Zippia or other job search websites.
    • Use niche websites that focus on engineering and technology jobs, such as salesjobs, salesheads, allretailjobs.com, sales trax.
    • Post your job on free job posting websites.
  6. Interview candidates

    Recruiting case manager supervisors requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

    It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new case manager supervisor

    Once you've found the case manager supervisor candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

    It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

    To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a case manager supervisor?

Hiring a case manager supervisor comes with both the one-time cost per hire and ongoing costs. The cost of recruiting case manager supervisors involves promoting the job and spending time conducting interviews. Ongoing costs include employee salary, training, benefits, insurance, and equipment. It is essential to consider the cost of case manager supervisor recruiting as well the ongoing costs of maintaining the new employee.

The median annual salary for case manager supervisors is $51,023 in the US. However, the cost of case manager supervisor hiring can vary a lot depending on location. Additionally, hiring a case manager supervisor for contract work or on a per-project basis typically costs between $16 and $35 an hour.

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