What does a client services administrator do?
Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.
Client services administrator responsibilities
Here are examples of responsibilities from real client services administrator resumes:
- Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
- Advance proficiency in creating/editing PowerPoint presentations.
- Assist in preparation of client presentations using Microsoft PowerPoint.
- Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
- Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
- Submit over allowable charges on the claims to HUD and order preservation work once approval is received.
- Collaborate with MetLife internal business partners in cross-functional project teams to enhance operational effectiveness, reduce costs and increase profit margins.
Client services administrator skills and personality traits
We calculated that 25% of Client Services Administrators are proficient in Customer Service, Excellent Organizational, and Data Entry. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Client Services Administrators that have these skills listed on their resume here:
- Customer Service, 25%
Cultivated business relationship via phone by working closely with procurement managers to ensure the quality of customer service.
- Excellent Organizational, 13%
Detail oriented with excellent organizational skills.
- Data Entry, 6%
Administered data entry on internal systems.
- Phone Calls, 5%
Managed high volume of e-mails and phone calls from clients and other contacts both internal and external.
- HR, 4%
Recognized situations requiring the Client Services Manager or HR Specialist involvement and brings them to their attention in a timely matter.
- Outbound Calls, 4%
Assist with outbound calls to policy holders and providers answering questions that were sent to another department to answer.
Common skills that a client services administrator uses to do their job include "customer service," "excellent organizational," and "data entry." You can find details on the most important client services administrator responsibilities below.
Communication skills. One of the key soft skills for a client services administrator to have is communication skills. You can see how this relates to what client services administrators do because "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, a client services administrator resume shows how client services administrators use communication skills: "established communication paths within dst and with the clients utilizing professional written and verbal communication skills. "
Customer-service skills. client services administrators are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to client services administrator responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A client services administrator resume example shows how customer-service skills is used in the workplace: "coordinate data entry activities, training and technical support between customer and reed construction data teams. "
Interpersonal skills. A big part of what client services administrators do relies on "interpersonal skills." You can see how essential it is to client services administrator responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical client services administrator tasks: "served as primary client contact responsible for developing and maintaining strong client relationships by leveraging strong written and interpersonal skills. "
Listening skills. Another crucial skill for a client services administrator to carry out their responsibilities is "listening skills." A big part of what client services administrators relies on this skill, since "representatives must listen carefully to ensure that they understand customers in order to assist them." How this skill relates to client services administrator duties can be seen in an example from a client services administrator resume snippet: "executed investment trades in client accounts communicated with clients via phone, email and during client meetings. "
Patience. Lastly, "patience" is an important element of what a client services administrator does. Client services administrator responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how client services administrator duties rely on this skill: "praised by clients for patience and caring during training and problem resolution. "
The three companies that hire the most client services administrators are:
- Brown & Brown14 client services administrators jobs
- HUB International4 client services administrators jobs
- M&T Bank3 client services administrators jobs
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Compare different client services administrators
Client services administrator vs. Client care specialist
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
While similarities exist, there are also some differences between client services administrators and client care specialist. For instance, client services administrator responsibilities require skills such as "excellent organizational," "payroll," "financial statements," and "windows." Whereas a client care specialist is skilled in "client care," "pet," "patients," and "excellent interpersonal." This is part of what separates the two careers.
Client care specialists tend to make the most money working in the finance industry, where they earn an average salary of $37,024. In contrast, client services administrators make the biggest average salary, $44,171, in the pharmaceutical industry.On average, client care specialists reach similar levels of education than client services administrators. Client care specialists are 2.5% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Client services administrator vs. Guest services
Guest service representatives, also known as guest service agents, are specialists in the hospitality industry. Generally, these agents are employed in hotels, spa units, or in places where guests need service or information for better accommodation. They multitask in the industry to provide outstanding service to guests. Building good relationships with customers is paramount to their job as they help promote a friendly environment. Their primary aim is to make their customers happy and satisfied with any service they offer.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client services administrator responsibilities requires skills like "excellent organizational," "hr," "outbound calls," and "client satisfaction." But a guest services might use other skills in their typical duties, such as, "guest service," "reservations," "front desk," and "wine."
On average, guest services earn a lower salary than client services administrators. Some industries support higher salaries in each profession. Interestingly enough, guest services earn the most pay in the retail industry with an average salary of $29,150. Whereas client services administrators have higher pay in the pharmaceutical industry, with an average salary of $44,171.Average education levels between the two professions vary. Guest services tend to reach similar levels of education than client services administrators. In fact, they're 3.2% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Client services administrator vs. Client liaison
Client Liaisons support client service representatives in matters related to clients. They plan and make a schedule for the monthly meetings with their clients. It is their job to monitor client satisfaction through follow-up to solve client problems and issues. They take measures for research and the resolution of client-raised issues. Their job includes coordinating with proper corporate staff to provide accurate and timely answers for clients.
The required skills of the two careers differ considerably. For example, client services administrators are more likely to have skills like "customer service," "excellent organizational," "data entry," and "phone calls." But a client liaison is more likely to have skills like "patients," "client relations," "client service," and "expense reports."
Client liaisons earn the highest salary when working in the finance industry, where they receive an average salary of $49,552. Comparatively, client services administrators have the highest earning potential in the pharmaceutical industry, with an average salary of $44,171.When it comes to education, client liaisons tend to earn similar degree levels compared to client services administrators. In fact, they're 1.1% more likely to earn a Master's Degree, and 1.0% more likely to graduate with a Doctoral Degree.Client services administrator vs. Service associate
A service associate's role is to assist customers either through phone or in person. One of the service associate's primary responsibilities is to attain customer satisfaction by answering queries, performing troubleshooting methods, assisting in navigating through difficult tasks, handling complaints, resolving issues, and even processing payments. Furthermore, a service associate needs to be equipped with good communication skills to build rapport with clients as there are instances where they have to sell products and services.
Types of client services administrator
Updated January 8, 2025
