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Collections specialist jobs in Southfield, MI - 200 jobs

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  • Dedicated Accounts Specialist

    Central Transport 4.7company rating

    Collections specialist job in Warren, MI

    Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic. Job Details & Responsibilities: Build and strengthen relationships Provide a personalized customer experience Echo the message and tone of Sales, to maintain consistency with the customer Pro-active account monitoring and reporting In-depth analysis of customer concerns provided in a timely and effective manner End-to-end ownership, providing root cause analysis - driving resolution Communication to Sales on account health Communication to Sales supporting opportunities for growth Scorecard review/analysis (Where Applicable) The ideal candidate will possess the following: 2-3 years of LTL Customer Service experience Strong leadership qualities Excellent written and verbal communication skills Associate's Degree in a business related field is preferred, but is not required Excellent attendance and the ability to work the same shift each day Problem solving ability Strong attention to detail and sense of urgency Ability to maintain a professional demeanor Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems Base EDI knowledge is preferred, but not required Upbeat personality/positive outlook
    $47k-59k yearly est. 5d ago
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  • Accounts Receivable, Representative I

    NSF International 4.3company rating

    Collections specialist job in Ann Arbor, MI

    NSF is looking for a detail-driven, customer focused Accounts Receivable Representative I to support our accounting team. If you enjoy problem-solving, being organized and working in a fast-paced environment, this role offers the chance to grow your skills and make an immediate impact. #LI-EA1
    $41k-55k yearly est. 3d ago
  • Billing Coordinator

    Veolia 4.3company rating

    Collections specialist job in Livonia, MI

    Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The position's purpose is to bill customers as quickly and as accurately as possible after receiving all the required documentation. Primary Duties /Responsibilities: * Engage with the Technical Customer Advisor to understand when a job has been carried out. * Match manifest with original job request in RPM. Confirm this with the Technical Customer Advisor. * Escalate to Technical Customer Advisor for speedy resolution in the event of issues. * Create and issue the invoice. * Respond to any billing queries (that would first come through the Customer Technical Advisor). Qualifications Education / Experience / Background: * Invoicing and/ or other financial experience * Experience of using computer invoicing systems or similar * Sufficient understanding of waste streams, transportation and disposal or the ability to build this understanding * High School Diploma Knowledge / Skills / Abilities: * Very numerate * High attention to detail * Very organized and efficient * Knowledge of, or ability to build knowledge of, the hazardous waste business * Able to work collaboratively across different functions and to secure help from colleagues Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
    $41k-59k yearly est. 21d ago
  • Billing Coordinator

    Cyfle

    Collections specialist job in Troy, MI

    Salary: $ 50,000.00 We have partnered with a large law firm in the Troy, MI area to provide them with a Billing Coordinator. Please review the below description and let us know if you are interested. Prioritized Must Have Skills for the Billing Coordinator: #1. Must have Microsoft Office experience. #2. Preferred accounting experience. Responsibilities of the Billing Coordinator: Work with attorneys and legal assistants to process, distribute and edit Pre-bills and invoices in a timely and accurate manner. Prepare, verify, and submit electronic bills using various e-billing systems. Track and follow up to ensure that all submitted bills are accepted. Have direct contact with clients to expedite processing as needed. Facilitate resolution of billing discrepancies, research accounting records, troubleshoot and provide assistance in prevention and resolution of problems. Update billing information in billing system as needed. Distribute month-end reports. Assist with cost recovery and trust accounting functions. Track Pre-bills and inform attorneys of missed deadlines. Assist with billing questions and projects. Email and/or mail invoices. Share responsibilities to answer and respond to calls received on the collection line. Share responsibilities to answer inquiries from clients to general email account. Assist with collection efforts as needed. Assist with other accounting projects. Requirements of the Billing Coordinator: Law firm experience preferred, but not required. Proficiency with Microsoft Office. Ability to learn new accounting software. Excellent computer skills a must. Accounting experience preferred. Bachelors degree in accounting preferred, but not required. Other Key Requirements: 100% in office No sponsorships or visa holders. No Corp-to-Corp. Benefits of the Billing Coordinator: Medical Insurance Dental Insurance 401(k) About the Company: Cyfle is a global business dedicated to connecting talents worldwide. Our comprehensive RPO services, placement services, and training services help businesses unlock their full potential.
    $50k yearly 60d+ ago
  • Collections Specialist 2

    Guardian Alarm Company of Michigan Jobs

    Collections specialist job in Southfield, MI

    The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. Uses automated internal systems to identify and monitor overdue accounts Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations Prepare customer accounts for Final Notice and Cancel Non-pay Reconcile payment history Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies. Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities. Collects and posts payments to customer accounts Records pertinent data on collection efforts and customer financial status in database Research misapplied payments Manage non-routine problem solving and conflict resolution to offer excellence in customer relations Performs administrative and clerical functions as needed such as recording address changes and purging inactive records Required Skills, Abilities, Education & Experience: Excellent verbal and written communication skills Proficient in Microsoft Office Suite or related software Basic understanding of local, state, and federal debt collection laws Basic understanding of principles and processes of customer service Ability to perform customer needs assessments and to consistently meet service quality standards Excellent time management skills Ability to identify issues and creatively solve problems Ability to learn and use relevant machinery and technology Associate degree in Business or related field or equivalent working experience required Inbound/Outbound call with ACD phone tree experience required Three years of experience in credit and collections work preferred
    $29k-41k yearly est. 60d+ ago
  • Collection Specialist

    GFL Environmental

    Collections specialist job in Southfield, MI

    GFL Environmental is looking for a Collections Specialist to join our team out of our Southfield, Michigan Office! The Collections Specialist will perform, administer, and coordinate all collection functions to reduce the aging of client A/R through review, analysis, and communication with clients. This is a hands-on position that involves communicating with clients and employees. Key Responsibilities: Daily collection calls (Outbound/Inbound) Contact customers regarding overdue accounts and determine reasons for non-payment Maintain accurate records of all collection activities, conversations, and payment commitments with customers Monitor customer accounts for non-payment, late payment and other irregularities Process credit card payments Use skip tracing techniques to locate customers Research/investigate historical data and resolve payment discrepancies and provide backups to customers Respond to customer questions and requests and resolve those questions/issues Complying with applicable laws, regulations, policies and procedures Overcome stall tactics and objection by suggesting different options for debt payment Follow company policies, procedures, and directives from supervisors/managers Perform other duties and responsibilities as required or requested by management Knowledge, Skills and Competencies: At least two years (2) of collection experience Working knowledge of Microsoft Office-Outlook, Word and Excel Must be able to work a flexible schedule Proficient computer and math skills Self-starter with the ability to manage multiple tasks and meet deadlines Proven interpersonal, organizational, analytical and problem-solving skills Strong communication with outstanding phone etiquette and interpersonal skills Able to work efficiently as a part of a team as well as independently Possess strong logic, ability to take initiative and able to negotiate Working Conditions: Work in indoor office environment Hybrid schedule Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact *******************************
    $29k-41k yearly est. 60d+ ago
  • Collections Specialist 2

    Guardian Alarm

    Collections specialist job in Southfield, MI

    The Billing Specialist 2 will locate and notify holders of 121+ day delinquent accounts, attempt to recover payments, and work with account holders to reconcile past-due accounts. * Uses automated internal systems to identify and monitor overdue accounts * Locates and contacts account holders by appropriate means, which may include mail, phone, or e-mail, to notify those customers of delinquent account status and to solicit payment * Reviews terms of sales, service, or credit contracts; provides options to customers for debt repayment; establishes repayment schedules based on customers' financial situations * Prepare customer accounts for Final Notice and Cancel Non-pay * Reconcile payment history * Review and contact the canceled customer accounts to provide settlement agreement to close the file as paid in full within 30 days, prior to the assignment to 3rd party collection agencies. * Expert of the department processes, procedures and master the MAS and CRM programs to efficiently perform the advanced job responsibilities. * Collects and posts payments to customer accounts * Records pertinent data on collection efforts and customer financial status in database * Research misapplied payments * Manage non-routine problem solving and conflict resolution to offer excellence in customer relations * Performs administrative and clerical functions as needed such as recording address changes and purging inactive records Required Skills, Abilities, Education & Experience: * Excellent verbal and written communication skills * Proficient in Microsoft Office Suite or related software * Basic understanding of local, state, and federal debt collection laws * Basic understanding of principles and processes of customer service * Ability to perform customer needs assessments and to consistently meet service quality standards * Excellent time management skills * Ability to identify issues and creatively solve problems * Ability to learn and use relevant machinery and technology * Associate degree in Business or related field or equivalent working experience required * Inbound/Outbound call with ACD phone tree experience required * Three years of experience in credit and collections work preferred
    $29k-41k yearly est. 60d+ ago
  • Late Stage Collections Specialist

    United Wholesale Mortgage Corp.(DBA UWM 4.6company rating

    Collections specialist job in Pontiac, MI

    As a Late Stage Collections Specialist, you will work with borrowers who are significantly delinquent (typically 90+ days past due) on their mortgage payments. Your focus will be to engage, educate, and guide borrowers toward positive resolution, whether through reinstatement, loss mitigation, or foreclosure alternatives-always with a strong emphasis on compliance, compassion, and client experience. WHAT YOU WILL BE DOING * Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies.• Explain UWM's available workout and loss mitigation options, including repayment plans, loan modifications, forbearance, short sales, and deeds-in-lieu of foreclosure.• Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g., MSP).• Collaborate across internal teams including Foreclosure, Loss Mitigation, Legal, and Compliance to ensure timely and effective handling of defaulted accounts.• Follow regulatory guidelines from CFPB, RESPA, FDCPA, and investor requirements (e.g., Fannie Mae, Freddie Mac, FHA).• Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility.• Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations.• Meet or exceed individual and team performance metrics while upholding UWM's culture of excellence. WHAT WE NEED FROM YOU Must-Have Qualifications:• High school diploma or equivalent (GED)• 2 years of experience in mortgage servicing, default collections, or loss mitigation• Strong knowledge of MSP, foreclosure processes and late-stage delinquency regulations• High attention to detail and ability to manage sensitive, time-critical accounts• Excellent verbal and written communication skills• Ability to thrive in a high-volume, compliance-focused environment• Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g., MSP) Nice To Have Qualifications: • Associate's or Bachelor's degree in Business, Finance, or related field• Experience with Fannie Mae, Freddie Mac, FHA, or VA loss mitigation guidelines• Bilingual skills (especially Spanish)• Familiarity with UWM systems and servicing workflows THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
    $32k-39k yearly est. Auto-Apply 20d ago
  • Billing Coordinator - Michigan

    Dykema 4.9company rating

    Collections specialist job in Detroit, MI

    Dykema Gossett PLLC, a leading national law firm, is seeking to hire an experienced Billing Coordinator who will be responsible for timely, efficient and accurate client Billing and E-Billing. Works closely with assigned group of attorneys to facilitate client billing according to established guidelines and attorney requests within policy. Works closely with Billing leadership, collaborates with E-Billing, Accounts Receivable, and Pricing colleagues, other members of the Finance and Administrative Departments and attorneys to identify and resolve inquiries. Position is open to all our office locations. ESSENTIAL DUTIES AND RESPONSIBILITIES Create client prebills and upload to Prebill Manager. Review and collaborate on attorney prebill edits and generate client bills timely, efficiently and accurately in compliance with client billing guidelines and firm policy. Distribute invoices to clients via E-Billing system and other methods. Coordinates with E-Billing Team, third party systems, billing attorneys, and clients to mitigate issues with uploads, rates, timekeepers, and budgets to ensure a seamless end-to-end process. Become an expert on client engagement letters and billing guidelines to ensure compliance and promote accelerated billing and collections. Coordinate regarding client work-in-progress write-downs, obtaining proper approval per policy and forwarding for processing. Organize and maintain client billing and instruction files for each billing attorney and client account, implementing recordkeeping methods to increase efficiency and continuity. Develop and maintain appropriate reports internally and for clients, include spreadsheets, charts, summaries and expense backup. Identify unusual situations, gather information, trouble-shoot, and recommend opportunities for improvement. Responsible for research and resolution on ad-hoc projects and assignments as they arise. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED Five years of experience in legal Billing strongly preferred, or comparable legal experience. Bachelor's degree preferred. Understanding of all end-to-end aspects of client revenue accounting. Experience with Aderant Billing, Prebill Manager, and client E-Billing platforms strongly preferred; experience with software such as Billblast and other revenue-cycle software a plus. Must be proficient in MicroSoft Office Suite, particularly Word, Excel and Outlook. Excellent attention to detail. Excellent written, verbal and interpersonal communication skills required. Pro-active, inquisitive and analytical problem solver. Ability to collaborate and cross-team with all finance team members and promote a positive work environment that embraces the abilities of all members. Effective client management skills with a record of providing excellent customer service. Requires flexibility and ability to manage time, organize and prioritize workload effectively. Great Benefits for Great People Dykema offers a comprehensive benefits package designed to support the well-being and success of our employees both personally and professionally. This includes competitive health, dental, and vision insurance plans, along with flexible paid time off (PTO), holiday leave, and a retirement savings plan with profit sharing for eligible employees. Other benefits include flexible spending programs, health savings account, commuter benefits, and personal and parental leave programs. We prioritize work-life balance and offer wellness programs, and access to mental health support. Additionally, employees enjoy access to professional development programs, a supportive and inclusive workplace culture, and various employee discounts and perks. We are committed to providing a benefits package that helps our team thrive and feel valued. The offered salary will be determined by a variety of factors including, but not limited to, work location, individual skill set, previous/applicable experience, education, external market data and consideration of internal equity. EEO STATEMENT It is the Firm's policy to provide employment opportunities to qualified applicants and employees on an equal basis without regard to the individual's age, race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, domestic partner relationship, physical characteristics, disability, or other protected characteristics under applicable federal, state or local laws or ordinances. Dykema will make reasonable efforts to accommodate the known disabilities of employees who are otherwise qualified to perform the essential functions of the jobs involved. It is the responsibility of every individual concerned with personnel actions, including management, supervision, recruiting, compensation, benefits, promotions, work assignments, and training, to ensure that these activities are administered consistent with the Firm's goal of furthering the principle of equal employment opportunity. E-Verify Dykema uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
    $47k-52k yearly est. 4d ago
  • Collections Specialist

    Robert Half 4.5company rating

    Collections specialist job in Grand Blanc, MI

    We are looking for experienced Collections Specialists to join our team in Grand Blanc, Michigan. In this role, you will focus on managing past-due accounts and ensuring timely resolution of outstanding balances. This is a long-term contract position that offers a dynamic and collaborative environment to utilize your expertise in collections. Responsibilities: - Conduct outbound calls to contact clients with overdue accounts and negotiate payment arrangements. - Review and analyze assigned loan queues to determine the best course of action for each account. - Manage collections for consumer loans, such as car loans and credit card accounts within the organization's systems. - Maintain accurate and detailed records of all communication and payment agreements. - Collaborate with team members to achieve departmental goals and reduce the number of accounts past 120 days due. - Utilize the organization's core system effectively to track and update account statuses. - Ensure compliance with all regulatory and organizational guidelines during the collections process. - Provide excellent customer service while handling sensitive financial matters. - Monitor progress and report on key metrics related to collections activities. - Identify opportunities to improve collections processes and contribute to team success. Requirements - Minimum of 2 years of experience in collections, preferably handling consumer loans or credit accounts. - Strong communication skills with the ability to negotiate and resolve payment issues. - Detail-oriented with the ability to manage multiple accounts and deadlines effectively. - Familiarity with collection processes and billing procedures. - Proficiency in using collection or financial systems. - All candidates will be considered based on their qualifications and suitability for the role. - Bondable status required. - Comfortable working in an office setting during standard business hours (Monday-Friday). Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .
    $29k-36k yearly est. 5d ago
  • Customer Service

    Self Signup

    Collections specialist job in Trenton, MI

    Customer Service Position Available. Part Time/On Call. Must be able to work weekends and Evenings.
    $28k-34k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable

    Neighborhood Service Organization 3.9company rating

    Collections specialist job in Detroit, MI

    Accounts Receivable Specialist Company: Neighborhood Service Organization Neighborhood Service Organization (NSO) is a non-profit organization dedicated to providing comprehensive and compassionate services to individuals and families in need. We are seeking an experienced Accounts Receivable Specialist to join our growing team. The ideal candidate will have a strong understanding of accounting principles, excellent communication skills, and a passion for making a positive impact in our community. Key Responsibilities: - Maintain and manage the Accounts Receivable system, ensuring accurate and timely processing of payments - Monitor and follow up on any outstanding balances, working with clients to resolve payment discrepancies and outstanding invoices - Prepare and submit invoices and statements to customers in a timely manner - Reconcile accounts receivable ledger to ensure all payments are accounted for and properly posted - Collaborate with other departments to resolve any billing or collection issues - Prepare monthly reports on collection activity, aging reports, and cash flow projections - Assist with the development and implementation of new policies and procedures to streamline the accounts receivable process - Respond to customer inquiries and provide exceptional customer service - Maintain accurate and complete records of all transactions and interactions with customers - Keep track of any delinquent accounts and initiate collections procedures as needed - Other duties as assigned. Qualifications: - Minimum of 2 years of experience in accounts receivable or related field - Strong understanding of accounting principles and procedures - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and experience with accounting software - Ability to multitask and meet tight deadlines - Strong attention to detail and accuracy - Experience working with non-profit organizations a plus - Bachelor's degree in Accounting or related field preferred. Benefits: - Competitive salary based on experience - Health, dental, and vision insurance - Generous paid time off and holidays - 401(k) retirement plan - Professional development opportunities - Positive and supportive work environment. NSO is an equal opportunity employer. We value diversity and inclusivity in our workforce and encourage people of all backgrounds to apply. Join our team and make a difference in the lives of those in our community. Apply now!
    $35k-42k yearly est. 60d+ ago
  • ORTHODONTIC TC Support/Patient Collections Specialist

    True Orthodontics, PC

    Collections specialist job in Trenton, MI

    Job DescriptionBenefits: Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance About our practice: We are a well-established and stable orthodontic practice established in 1954. We are truly a patient-centered practice. We focus on maintaining the highest-quality orthodontic results and put our patients first before ourselves! We are seeking a candidate who shares this vision and is interested in a long-term position with our team. Dr. John Lupini has over 25 years of experience treating patients of all ages and has become the leading Orthodontist in the area for early interceptive treatment, achieving the highest-quality orthodontic results and prioritizing our patients' needs above our own. Dr. Lupini caters to each patient with individualized care based on the complexity of their case. This results in exceptional care and exceptional results. Dr. Lupini is one of the only Orthodontists in the area open 5 days a week and has 2 locations Downriver to serve. He also offers Friday appointments. Dr. Lupini is the only Orthodontist who lives in the community he serves. He is proud of his reputation and of his community. Job Summary: We are seeking a Treatment Coordinator Support Specialist. This position will serve as the support person to assist two very busy treatment coordinators. The primary duties will consist of contract management, billing, and patient collection in a high-volume task management-based approach. Supporting duties will be secondary and include learning all aspects of treatment, coordinating responsibilities for cross-coverage purposes, managing social media, patient engagement contests, networking, and community events. The position is multifaceted and is best suited for a fine-detail-oriented individual who has a passion for interacting and problem-solving with people. The best candidates will be naturally self-motivated, versatile, team-oriented, and thrive in task management with accuracy. As a Patient Communications Specialist on the team, you will serve as the primary point of contact for patient communication following their initiation. Primary duties will include contract management, billing, and patient collections utilizing a high-volume task management system, implementing marketing strategies, track campaign objectives, and staying up-to-date with treatment. This includes processing contracts, payment methods, insurance overage, financing terms, payment dates, and all aspects of early in-house pre-litigation collections. This role supports and/or leads the development and execution of marketing programs and events, patient and internal communications initiatives, and production of marketing and sales materials. You will be implementing marketing strategies, tracking campaign objectives, and keeping up to date with marketing trends and competitor innovations. The ideal candidate has previous experience in a sales or marketing role and social media management, possesses excellent communication skills, and can work effectively both independently and as part of a team. Cross-coverage training amongst various positions in the office will be expected from time to time. Responsibilities Collaborate closely with others to ensure the patients are getting the best service possible. Use prepared scripts with consumers to collect funds, set up payment plans, and respond to basic questions. Place phone calls to delinquent consumers. Help resolve discrepancies, proof and post payments, delinquent accounts, and auditing. Processing insurance verifications, claims, denials, work in progress, and status updates. Create, execute, and process contracts, including detailed data entry according to critical processes. Scanning, paperless cloud storage, and e signature management. Accurately document all calls and consumer contacts. Follow company policies, procedures, and directives from supervisors/managers. Qualifications Strong data analysis skills Excellent written and verbal communication skills Familiarity with contracts and financial ledgers. Social media management Ability to prioritize and manage multiple tasks Ability to effectively communicate to reach mutually beneficial agreements AI knowledge and video design experience are ideal but not required Orthodontic knowledge and treatment coordinating experience are preferred but not required. Collection experience is preferred but not required. Orthodontic insurance knowledge is preferred but not required. Pay range is subject to how much-preferred experience you have vs the level of training required. We are willing to train a highly driven, professional, fast-learning, accurate, and detail-oriented person. Our preferred experience would have any combination of dental/orthodontic insurance and/or treatment coordinating experience, with strong contract management, account management, and collection experience. Marketing experience is a nice plus. The position is subject to a 90-day resignation agreement as an essential operational role and will be subject to a background check. All applicants are subject to three (3) screening steps. 1) Applicants under consideration will start with our assessments, which will be emailed to you. Please watch your email inbox and spam folders for assessment invitations. Some assessments are timed, so be sure to prepare before you begin. 2) Based on the assessment scores, we will schedule the first interview. 3) A treatment coordinating team interview/observation day will be arranged before a job offer.
    $29k-40k yearly est. 23d ago
  • Collections Representative

    Sounds Easy Video

    Collections specialist job in Detroit, MI

    Responsible for all activities associated with the collection of receivables within established corporate guidelines by performing the following duties: • Monitors accounts receivable summary for delinquency through related reports on a regular basis. • Initiates appropriate collection activity via past due notices, telephone, correspondence and collection agency efforts. • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential. • Receives and posts payments, and notifies concerned parties of payments received. • Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment and assesses charges to account. • Receives and responds to collection related inquiries in a prompt manner. • Creates and maintains proper response letters on computer for various incoming correspondence. • Performs other related duties as assigned.
    $28k-37k yearly est. 60d+ ago
  • Accounts Receivable Specialist

    Absopure Water 4.1company rating

    Collections specialist job in Plymouth, MI

    Absopure is an equal opportunity employer. This position is primarily responsible for the collection of accounts receivable, clearing deductions and assisting customers. Understand the company's business activity, Accounts Receivable and Billing System. Daily invoicing and cash receipts entry and posting. Follow-up on delinquent A/R and resolve problems. Follow-up on unauthorized deductions. Document all conversations with customers. Update Marketing & Sales Authorization forms with bill-back, advertising, and other deductions taken. Reprint customer requested invoices and mail/fax as necessary. Prepare monthly Broker commissions reports & interact with brokers and customers. Other Duties as assigned We offer an excellent benefits package that includes Health Insurance, Dental Insurance, Vison Insurance, Company Provided Life and Disability Insurances, 401(k) with company matching and more!
    $39k-49k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable Accountant

    Ateq Corporation

    Collections specialist job in Livonia, MI

    ATEQ offers leak testing machines for various industrial sectors such as automotive , medical , packaging , cosmetics , electric mobility and electronics . Our leak testing instruments are designed to meet the specific needs of each sector, guaranteeing high quality standards and certified performance. We are seeking a detail-oriented and reliable Accounts Receivable Accountant to manage the full AR cycle, ensure timely cash collection, and maintain accurate customer accounts. This role is critical to cash flow, customer relationships, and month-end close. The ideal candidate is organized, proactive, and comfortable working in a fast-paced environment with multiple entities and systems. Key Responsibilities: Accounts Receivable Operations · Manage the full accounts receivable cycle , including: o Customer invoicing o Cash application (checks, ACH, wires, credit cards) o Customer account reconciliations · Monitor AR aging and follow up on past-due balances · Communicate with customers regarding invoices, payments, and discrepancies · Prepare and send customer statements, including on customer portals · Collect credit information for new customers, and maintain customer accounts Accounting & Close Support · Reconcile AR subledger to the general ledger · Support month-end close activities related to AR · Investigate and resolve unapplied cash, credits, and short payments · Assist with audit requests related to receivables and revenue Reporting & Controls · Maintain accurate AR aging reports · Track disputes, deductions, and chargebacks · Ensure compliance with internal controls and company procedures · Support documentation and process improvements Cross-Functional Collaboration · Work closely with Sales, Customer Service, and Accounting · Coordinate with internal teams to resolve billing or pricing issues Required Qualifications: · 2+ years of experience in Accounts Receivable or Accounting (BS in Accounting a plus) · Solid understanding of AR processes and basic accounting principles · Strong attention to detail and organizational skills · Ability to manage multiple priorities and deadlines · Proficiency in Excel (filters, pivot tables, lookups) · Clear written and verbal communication skills Preferred (nice to have) · Experience with ERP systems (Odoo) · Advanced in Microsoft Office (Excel, WORD, PPT) · Experience in a multi-entity or multi-company environment · Prior exposure to month-end close or audit support · Manufacturing, distribution, or B2B experience What We Offer · Stable role with clear responsibilities · Opportunity to work closely with accounting leadership · Exposure to ERP systems and process improvements · Competitive compensation based on experience · Benefits package Work Environment · Full-time position · Fast-paced but structured accounting environment Job Type: Full-time Benefits: 401(k) Dental insurance Disability insurance Employee assistance program Health insurance Life insurance Paid sick time Paid time off Parental leave Vision insurance Work Location: In person If you are a dedicated and analytical professional with a passion for financial integrity and client satisfaction, we encourage you to apply for this Accounts Receivable Accountant position. Join our team and contribute to the financial success of our organization.
    $35k-46k yearly est. Auto-Apply 12d ago
  • Collector - Full Time

    Genisys Credit Union 4.1company rating

    Collections specialist job in Auburn Hills, MI

    At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Collector position at our Home Office in Auburn Hills, MI. Position Purpose: Responsible for performing collection activities associated with various delinquent member accounts, including credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, and home equity lines of credit. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies in a professional, fair, and lawful manner. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts and ensure that the Credit Union's professional image is maintained. Job Duties (include but not limited to): Maintain member contact and handle telephone calls on delinquent and charged-off loan accounts Maintain delinquency notices and contact members to resolve their delinquent status Maintain follow-up on delinquent accounts Performs skip tracing activities Qualifications: High school graduate or equivalent Minimum 3 years of related collection experience Skills/Abilities: Accuracy and thoroughness in work Excellent communication, telephone and public relation skills Ability to work well independently Ability to work well in stressful situations Ability to operate related computer applications and business equipment Benefits: Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Paid Tuition to $5000 per year Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran
    $36k-41k yearly est. Auto-Apply 60d+ ago
  • Accounts Receivable Specialist

    JVIS 4.2company rating

    Collections specialist job in Clinton, MI

    Job Description SUMMARY: The overall function of the Accounts Receivable Specialist is to process and manage payments received and to provide related accounting and administrative support. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. · Maintain up-to-date billing system. · Prepare, verify, and process invoices. · Collect on accounts by sending invoice reminders and communication with customers via phone, email, fax, or mail. · Carry out billing, collection, and reporting activities according to specific deadlines. · Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. · Monitor customer account details for non-payments, delayed payments, and other irregularities. · Research and resolve payment discrepancies. · Review AR aging to ensure compliance. · Maintain accounts receivable customer files and records. · Process credit card payments and prepare bank deposits. · Generate monthly, quarterly, or annual financial statements and reports detailing paid and unpaid invoices and other accounts receivable activity. · Assist with month-end closing. · Protect organization's values by keeping information confidential. · Maintain compliance of IATF 16949 / ISO 9001 / ISO 14001 Follows all safety, housekeeping (5S) and company policies and procedures. Coordinates and maintains all job responsibilities in a continuous and flexible manner and performs other related duties and job assignments as required. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: High School Diploma or GED; Associates Degree equivalent from a two-year college or technical school preferred. Minimum of one to three years' experience in an accounts receivable role. Knowledge of general accounting principles, regulatory standards, and compliance requirements. Ability to calculate, post, and manage accounting figures and financial records. Proficiency in MS Office, including the ability to operate computerized accounting and spreadsheet programs. High degree of accuracy, attention to detail, and ability to contain confidentiality. Excellent analytical, problem solving, and decision-making skills. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly spend long hours sitting and using office equipment and computers. Regularly spend long hours in intense concentration reviewing and entering financial information into a computer. Occasionally lift 5-10 pounds. Powered by ExactHire:188166
    $37k-48k yearly est. 14d ago
  • Collector

    The Ambassador Bridge

    Collections specialist job in Warren, MI

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. This is a tremendous opportunity for those seeking full-time employment with a fiscally responsible, technologically superior, international transportation and logistics provider who continues to grow. If you enjoy an energetic, team-oriented environment and would like the chance to be a part of a fast- paced, top performing transportation company, we want to hear from you. Job Responsibilities: · Locate and notify customers with delinquent accounts via phone/email/mail · Documenting efforts and contact to help determine appropriate next steps · Maintaining and notating all necessary information regarding customer and account status · Addressing billing inquiries · Building and maintaining a positive relationship with customers · Working effectively with other team members · Communicating with sales team members as needed regarding account status · Providing overall collections support as necessary The ideal candidate will possess the following: · Superior communication skills including listening, speaking, reading and writing · Strong attention to detail and sense of urgency · Ability to maintain professional demeanor at all times · Experience with Microsoft Office; MS Word, MS Excel, MS Outlook · Strong attention to detail and ability to follow up consistently · Affinity for detailed note taking and investigation/research · Positive outlook/team player · Call center/customer service/collections experience is preferred, but not required · Associate's degree in a Business or Accounting related field is preferred but not required · Current students that are able to work full time are encouraged to apply! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $30k-41k yearly est. Auto-Apply 31d ago
  • Collector

    University of Michigan Credit Union 3.7company rating

    Collections specialist job in Ann Arbor, MI

    Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members' growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years. UMCU is currently searching for a bright, professional and friendly Collector to assist in all aspects of collection activities, including delinquent and charged-off loans and shares, NSF checks, and courtesy pay accounts that are not in compliance with program limitations. The Collector is also responsible for related legal action, settlement and debt workout situations, and possible restriction of services related to delinquent accounts. Why join the UMCU Team? Work with a high energy and collaborative group of supportive professionals. We are committed to helping you own your career and grow professionally and personally. Comprehensive benefits including low cost/high coverage medical, dental, vision, leave of absence and more! Very generous paid time off and a very flexible work environment to help you find just the right work-life balance. Tuition reimbursement and a student loan debt repayment program Our Fidelity 401k program with employer match is one of the most generous you'll find. From our parental leave, to pet insurance and home office credits, our benefits package is one of the best you'll find! What will you be doing in this role? Contacts members by telephone, letter, e-mail or in person to determine the reasons for the delinquent account and to assist the member in developing a plan to bring the account current Ensures that co-signers and co-makers are promptly and continuously notified on the status of a delinquent account and provides notification as needed. Initiates appropriate account restrictions to encourage the member to contact the Credit Union to make a payment or payment arrangements Evaluates delinquent loan accounts and determines possible actions to assist member in repaying their obligations as agreed. This may include financial counseling, evaluating credit reports, and Maintains high level of professionalism in regard to confidentiality and service in collection efforts Monitor Fraud Software Determines appropriate action to take for skip traces, legal filings (Small Claims and General Civil), repossessions, collection agencies, collateral protection insurance, titles related to secured collateral and bankruptcy processing following UMCU guidelines. Initiates and follows-through on any action taken on the assigned accounts. Serves as UMCU representative in court hearings as assigned. Prepares any accounts to be recommended for charge-off Continues collection efforts on previously charged-off loans Assists in providing training to other department team members Demonstrates responsibility for security of member information Contributes to the improvement of credit union processes and procedures Provides reports of collection activities Maintains knowledge of laws and regulations affecting financial institutions policies and procedures Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program BSA/etc. Other duties as assigned What you will need for this role: Associate's degree, or a minimum of 3 years financial institution or collection agency experience is required 1 year of credit union collection experience is desirable Sensitivity to confidential matters and ability to exercise discretion Proficient in Microsoft Office - Word, Excel, PowerPoint and Outlook Strong verbal and written communications skills Must be a team player and possess a high energy “can do” attitude Physical Demands/Work Environment The environment is typical of an office atmosphere. The noise level in the environment is usually moderate While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision
    $34k-40k yearly est. 13d ago

Learn more about collections specialist jobs

How much does a collections specialist earn in Southfield, MI?

The average collections specialist in Southfield, MI earns between $25,000 and $47,000 annually. This compares to the national average collections specialist range of $27,000 to $45,000.

Average collections specialist salary in Southfield, MI

$35,000

What are the biggest employers of Collections Specialists in Southfield, MI?

The biggest employers of Collections Specialists in Southfield, MI are:
  1. Waste Industries
  2. GFL Environmental
  3. GFL Environmental Inc.
  4. Guardian Alarm
  5. Guardian Alarm Company of Michigan Jobs
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