Healthcare Billing/Insurance Follow Up Specialist - CHR
Collector job in Charleston, SC
Join our dynamic team of Health Insurance Billing Follow Up Specialist and find out why our employees voted us the "Best Call Centers to Work For" 4 years in a row!! 2018-2023!
"I've always felt valued as an employee while maintaining a great relationship with upper management and fellow coworkers. I am grateful and appreciative to work for a great company and excited for our future!!"
Andi B.
Health Insurance Billing Follow Up Specialist are responsible for claims processing and insurance follow up, eligibility reviews, denial reviews, appeals processing, and trends analysis while providing excellent customer service to our clients and their consumers.
Flexible schedules available for interviews!!
Ideal Candidates will have:
Previous billing experience
Familiarity with claims software and clearinghouses
Familiarity with both governmental and commercials insurance plans
Understanding of UB-04 and 1500 forms
Experience with denial and appeal processes
Ability to review and interpret EOBs and reason codes
Ability to learn new software quickly
Understanding of HIPAA
Professional communication skills
A desire to help others and make a difference in their community
A strong work ethic and sense of loyalty to their team members
High school diploma or general education degree (GED)
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Aflac Supplemental Insurance
Employer Sponsored Retirement Plan
Vacation Pay
Holiday Pay
Flex Time
AT&T Corporate Employee Cellular Discounts
Dell Corporate Employee Computer Discounts
Gym Membership Reimbursement
Numerous Employee Appreciation Activities
$500 Referral Bonus Program
Customer Service
Collector job in Charleston, SC
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Senior Commercial Debt Collector
Collector job in Mount Pleasant, SC
Job Description
Senior Commercial Debt Collector
SouthStar Capital, LLC Employment Type: Full-Time
We are seeking an experienced and results-oriented Senior Commercial Debt Collector to join our team. This role is a senior-level individual contributor position responsible for driving the recovery of delinquent, high-value commercial accounts, including facilities secured by Asset-Based Lending (ABL) and Factoring structures. The position requires a professional who is assertive, persistent, and highly skilled in the enforcement of loan agreements, collateral recovery, and repayment negotiation. The successful candidate will play a critical role in safeguarding company assets, reducing credit losses, and maximizing recoveries through direct action and enforcement strategies.
Key Responsibilities
Manage a portfolio of delinquent commercial accounts, including those backed by ABL facilities, with a focus on high-value and complex recoveries.
Execute aggressive and persistent collection efforts, enforcing repayment obligations under loan agreements.
Escalate accounts to litigation, receivership, foreclosure, or collateral liquidation when voluntary repayment cannot be secured.
Review and analyze borrowing base certificates, collateral positions, covenant compliance, and financial performance to inform recovery strategies.
Negotiate directly with borrowers, guarantors, and senior-level client representatives to secure repayment plans, settlements, or turnover of assets.
Coordinate with internal stakeholders, including credit, risk management, and legal teams, to prepare accounts for enforcement actions.
Act as an internal subject matter expert on ABL collections and collateral enforcement, advising on recovery approaches and asset disposition strategies.
Maintain detailed documentation of all collection activities, enforcement steps, and recovery outcomes.
Prepare reports for senior leadership summarizing recovery progress, enforcement actions, collateral risks, and projected cash inflows.
Consistently meet or exceed assigned recovery targets and performance expectations.
Qualifications
Minimum of 7-10 years of progressive experience in commercial debt collection or loan recovery, with direct involvement in ABL and Factoring backed lending facilities.
Strong understanding of asset-based lending structures, borrowing base analysis, collateral monitoring, and UCC Article 9 enforcement.
Proven success in recovering high-value, complex, and disputed accounts through aggressive negotiation and enforcement.
Experience coordinating with legal counsel on litigation, receivership, or collateral liquidation strategies.
Assertive, persistent, and results-driven with excellent conflict resolution skills.
Strong written and verbal communication skills, including the ability to prepare precise enforcement documentation and executive-level reporting.
Ability to work independently in a fast-paced, high-pressure environment while managing multiple accounts simultaneously.
Bachelor's degree in finance, business, accounting, or related field preferred; equivalent professional experience will be considered.
Proficiency in ERP/collections systems, legal documentation platforms, and financial analysis tools.
Work Environment & Compensation
Senior-level, full-time individual contributor position.
Competitive base salary with performance-based incentive compensation tied directly to recovery results.
Comprehensive benefits package including health, dental, vision, retirement plan, and paid time off.
Opportunity to work on high-profile recoveries and collateral enforcement actions that have a direct impact on company financial performance.
Location in Dallas or Mt. Pleasant, SC
Driver / Data Collector in Charleston, SC
Collector job in Charleston, SC
Service Measure (SM) is a field data collection company founded in 2013 in New York. We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective
The goal of the project is to help collect images of streets, main points of interest and public areas in the USA. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last from 3 to 6 months and will cover different data collection areas.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. Due to weather downtime, work on weekends is possible.
Company description
Terry Soot Management Group (TSMG) is a field data collection company founded in 2017 in Europe.
We collect data where automation is not possible. We count features, take pictures, make videos, record speech, and scan areas for every detail you need to make more informed decisions. Our field data collection teams are spread across Europe and North America, ready to accept new challenges.
Project objective The goal of the project is to help collect images of streets, main points of interest and public areas. The project is performed on cars with 360 cameras mounted on top that image the area around the vehicle and store those images on computers inside the vehicle. Later, this data will be used to enhance one the most popular online maps in the world.
The data collectors will be given specific routes around public streets and areas, specifically targeting commercial districts and historical sites. Due to poor weather conditions some areas will be visited multiple times in order to collect the best quality of imaging. The project is expected to last at least 3 months and will cover different city/state zones.
The ideal candidate enjoys driving, knows well the area, traffic trends, is highly responsible and reliable.
The schedule expected on the project is Monday-Friday, 8 hours/day 40 hours per week. You can work more than 8 hours if you will.Requirements:
Must have a valid Driver Licence;
Good driving skills and clean driving record;
General car knowledge would be a plus;
Enjoys driving, within standard business hours;
Available for a minimum of 3 months;
Must have private monitored parking space for corporate vehicle;
Great communication and reporting skills;
Tech savvy (drivers will use Gmail, Google Forms and Google Meet);
High level of responsibility;
Self-motivated and detail oriented;
Must be able to successfully pass a background check (criminal and driving record).
Requirements:
Must have a valid Driver License (driving experience, 1-2 yrs minimum)
Must have parking for a vehicle
Must be authorized to work in the US
Must pass the background check
Enjoys driving, with flexible schedule
Available for a minimum of 3 months
Responsible & Reliable
Good driving skills
Great communication skills
High level of responsibility
General car knowledge
Tech savvy (smartphone and basic apps)
Basic computer skills
Self-motivated and detailed oriented
We would be happy to get to know you and your skills better and see how we can support each other's growth.
Please apply and let's meet!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Bilingual Account Representative
Collector job in Charleston, SC
Country USA State South Carolina City Charleston Descriptions & requirements About the role: As an Account Representative for TQL's Mexico cross-border division, you'll be responsible for helping grow business with our customers that have shipping needs in and out of Mexico.
What's in it for you:
* $40,000 base salary with uncapped commission opportunity
* Leadership advancement opportunities with 75% of leaders promoted from within
* Comprehensive benefits package
* Health, dental and vision coverage
* 401(k) with company match
* Perks including employee discounts, financial wellness planning, tuition reimbursement and more
* Certified Great Place to Work with 800+ lifetime workplace award wins
What you'll be doing:
* Communicate with the sales team and customers to build and maintain ongoing relationships with customers that have Mexico cross-border shipping needs
* Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time
* Work with the sales team to provide and negotiate competitive pricing and rates
* Update and manage shipment information utilizing our industry-leading tech platforms
* Collaborate with the support team to guarantee each shipment is serviced properly
* Assist with billing and accounting responsibilities as needed
What you need:
* Fluent in Spanish and English
* College degree is preferred, but not required
* Sales experience preferred, but not required
* The determination to work harder than anyone you know
* Strong problem-solving skills, while being forthright about conflict
* Ability to work with the latest technologies
* An obsession for great customer service
Where you'll be: 100 Coastal Dr. Suite 200, Charleston, SC 29492
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at ******************
*
Accounts Receivable Financial Analyst and Team Lead
Collector job in Charleston, SC
Job Description
Essential Job Functions:
The Bureau of the Comptroller and Global Financial Services Charleston (CGFS), Department of State (DoS) has a requirement for an Accounts Receivable Financial Analyst to perform accounting, reconciliation, collections, data entry, systems analysis and support services in the area of the Accounts Receivables Branch. This role also serves as the section's Team Lead.
Interested in Applying? I have a few preliminary questions…
Do you love analysis and problem solving?
Do you love figuring out how to make a business process more efficient?
Do you enjoy helping other people be successful and grow?
Can you create and maintain Excel spreadsheets with your intermediate knowledge of Excel?
Are you looking for a job in the Department of State, located in Charleston, SC?
If you answered yes to most of these, keep reading on.
Why is this Different from other Job Opportunities?
All personnel must be able to either possess or obtain a security clearance of Secret, to be issued by Department of State, Diplomatic Security. Important note to consider: A SECRET clearance will open a lot of doors for your career in the Government to include possibilities of being hired directly.
You Must Meet These Minimum Requirements:
A four-year degree from an accredited college or university is required, plus 2 years of experience
2 years of college + 4 years of experience relative to the specific position, or
6 years of experience relevant to the specific position
Previous Management or Supervisory experience is also required
Experience performing technical tasks and analysis related to Accounts Receivables as indicated below.
We are also Looking for:
Experience in accounting systems, practices and procedures is desirable
Good understanding of government accounting and standard General Ledger requirements is desired
• Experience providing senior accountant services to DoS financial service organizations
• Experience providing leadership to less experienced team members in the areas of training, work product review, consultation and problem solving.
• Functional expertise and experience in Federal Accounting Operations, policies, practices, reporting, and business process/requirements is desirable and may be substituted for the IT experience.
•Ability to acquire in-depth understanding of the function and/or the automated systems that support the business process or task.
Our most Successful Employees in this Position Demonstrate:
• Ability to obtain in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems.
• Current knowledge or ability to learn Department of State accounting and financial policies and procedures as contained in the Foreign Affairs Manual and Foreign Affairs Handbook, as supplemented with internal operating procedures and its application to DoS financial and accounting systems is preferred.
• Possess technology savviness and ability to catch on quickly; position requires experience with managing a high-volume inbox and phone calls. Knowledge of computer-based applications including word-processing, web-based applications, spreadsheets (VLOOKUP and pivot tables, and database management).
• The candidate should be a team player with a positive attitude.
• Able to multi-task during times of high call and email volume to accurately address customer inquiries.
• Escalate issues to the Supervisor and Manager as appropriate.
• Attention to detail, critical thinking, and out-of-the-box thinking is encouraged, ability to work and mold to an ever-changing environment is a must.
•Perform extensive research and analysis of accounts when notified of accounting errors; take appropriate action regarding notification of bankruptcies and death; coordinate with cross-servicing portfolio manager regarding write-off transactions.
•Ability to compile and analyze data from various sources into an organized report format; coordinate with team members to ensure proper financial management.
Day-to-day Job Responsibilities include:
•Daily services will involve accounting transaction analysis, verification of accounting system interfaces, identification of accounting errors, causes for the errors and taking appropriate corrective action, making accounting entries into the automated system as needed
• Maintain memoranda accounting records and spreadsheets as needed to supplement the official accounting records and to supplement work measurement
• Perform General Ledger reconciliations, preparation of financial statements and other data maintenance requirements associated with providing accounting services
• Safeguard and secure Personable Identifiable information, adhere to OMB's A-123 Internal Controls and provide input into the annual review of the A -123 budget cycle memos.
• Provide excellent customer service to debtors by responding timely to phone calls and monitor/respond to emails inquiries until debts are fully collected or referred to Treasury for further cross-serving functions.
• Create, update and monitor accounts for collection receivables in our proprietary accounting system, Global Financial Management System (GFMS)
• Ensure that rejected transactions in our accounting system are corrected and processed within the correct accounting period.
•Process refunds for overcollections or overseas tax refunds; seek proper approval for waiver of fees if principal is paid in full.
•Respond timely to documentation requests from internal and external customers following all security and privacy protocols
Process credit card or ACH collection transactions via the Treasury Pay.gov system on behalf of customers.
Maintain accounting records and spreadsheets as needed to supplement the official accounting records for all transactions. Ensure all related documentation pertaining to debt is uploaded into the Document Imaging system.
Research aged debts, by requesting additional documentation from Diplomatic Research and preparing Loan recovery spreadsheets to correctly calculate fees based on new receivable status or collections.
Maintain assigned accounts to ensure they do not become delinquent, refer delinquent accounts and delinquent installment agreements to Treasury Cross-servicing.
Update Treasury's Cross-servicing referral cumulative report to ensure proper debt referral on to Treasury Cross-servicing functions and process IPAC collections received Treasury's collection efforts.
Generate, modify and export reports from our Global Business Intelligence (GBI) software to analyze trends, process deficiencies within any overpayment portfolios assigned; perform identification and problem-solving associated with Debt Collection to improve collection results.
Support ISO 9001 requirements by reviewing existing Quality Work instructions (QWIs), Reference Documents (RDs), Forms, etc. to ensure they are relevant and consistent with business processes and CGFS policy requirements.
Other duties as assigned.
Team Lead duties for this position include:
Become a subject-matter expert in the Department
Work closely with DoS Management in ensuring staff produce high quality work and help in driving process improvement initiatives.
A percentage of time (up to 25%) is allocated to assist the Contract Manager in performance management (coaching, mentoring, training, onboarding and interviewing) of the contractor personnel in a division to ensure work requirements within the department are being met.
Acts as liaison between the contractor employees and Federal Managers.
Work on skill development by ensuring employees have the appropriate tools/resources, training or re-training, job shadowing, or work with the contract company on skill-based training options.
Assists the Federal and Contract Managers with getting new hires oriented to the division.
Ensure contractor staff are adhering to DoS and division specific time and attendance policies, to include adhering to the telework agreement schedules.
Review the sign/in out logs against employees' timesheet each pay period to ensure they match.
Monitor contractor scheduling and leave requests in the office to ensure appropriate staffing/coverage.
Review requests for overtime against workload requirements. Assists in making recommendations on getting an accurate level of effort.
Attend ad hoc briefing meetings as required by the IFAS Assistant Project Manager to address department-wide issues/concerns, initiatives (projects), workload requirements for contractor employees.
Ensures the on-the-job training is documented on the On-the-Job Form and employee becomes competent in the position.
Work Schedule
Standard 8-hour shift between 600 a.m. and 6:00 p.m., with a 45-minute non-compensated lunch.
Additional hours may be required with Project Manager and DoS approval.
100% on-site position
Software Systems Utilized
Accounting Systems: GFMS and RFMS
Reporting Database: Global Business Intelligence
Document Storage: Document Imaging system
Office: Microsoft Office
Collection Research: LexisNexis
Accounts Receivable Financial Analyst and Team Lead
Collector job in Charleston, SC
Essential Job Functions:
The Bureau of the Comptroller and Global Financial Services Charleston (CGFS), Department of State (DoS) has a requirement for an Accounts Receivable Financial Analyst to perform accounting, reconciliation, collections, data entry, systems analysis and support services in the area of the Accounts Receivables Branch. This role also serves as the section's Team Lead.
Interested in Applying? I have a few preliminary questions…
Do you love analysis and problem solving?
Do you love figuring out how to make a business process more efficient?
Do you enjoy helping other people be successful and grow?
Can you create and maintain Excel spreadsheets with your intermediate knowledge of Excel?
Are you looking for a job in the Department of State, located in Charleston, SC?
If you answered yes to most of these, keep reading on.
Why is this Different from other Job Opportunities?
All personnel must be able to either possess or obtain a security clearance of Secret, to be issued by Department of State, Diplomatic Security. Important note to consider: A SECRET clearance will open a lot of doors for your career in the Government to include possibilities of being hired directly.
You Must Meet These Minimum Requirements:
A four-year degree from an accredited college or university is required, plus 2 years of experience
2 years of college + 4 years of experience relative to the specific position, or
6 years of experience relevant to the specific position
Previous Management or Supervisory experience is also required
Experience performing technical tasks and analysis related to Accounts Receivables as indicated below.
We are also Looking for:
Experience in accounting systems, practices and procedures is desirable
Good understanding of government accounting and standard General Ledger requirements is desired
• Experience providing senior accountant services to DoS financial service organizations
• Experience providing leadership to less experienced team members in the areas of training, work product review, consultation and problem solving.
• Functional expertise and experience in Federal Accounting Operations, policies, practices, reporting, and business process/requirements is desirable and may be substituted for the IT experience.
•Ability to acquire in-depth understanding of the function and/or the automated systems that support the business process or task.
Our most Successful Employees in this Position Demonstrate:
• Ability to obtain in-depth functional knowledge of financial operations that provides a basis for analyzing business processes, information flows and relationships to the supporting automated systems.
• Current knowledge or ability to learn Department of State accounting and financial policies and procedures as contained in the Foreign Affairs Manual and Foreign Affairs Handbook, as supplemented with internal operating procedures and its application to DoS financial and accounting systems is preferred.
• Possess technology savviness and ability to catch on quickly; position requires experience with managing a high-volume inbox and phone calls. Knowledge of computer-based applications including word-processing, web-based applications, spreadsheets (VLOOKUP and pivot tables, and database management).
• The candidate should be a team player with a positive attitude.
• Able to multi-task during times of high call and email volume to accurately address customer inquiries.
• Escalate issues to the Supervisor and Manager as appropriate.
• Attention to detail, critical thinking, and out-of-the-box thinking is encouraged, ability to work and mold to an ever-changing environment is a must.
•Perform extensive research and analysis of accounts when notified of accounting errors; take appropriate action regarding notification of bankruptcies and death; coordinate with cross-servicing portfolio manager regarding write-off transactions.
•Ability to compile and analyze data from various sources into an organized report format; coordinate with team members to ensure proper financial management.
Day-to-day Job Responsibilities include:
•Daily services will involve accounting transaction analysis, verification of accounting system interfaces, identification of accounting errors, causes for the errors and taking appropriate corrective action, making accounting entries into the automated system as needed
• Maintain memoranda accounting records and spreadsheets as needed to supplement the official accounting records and to supplement work measurement
• Perform General Ledger reconciliations, preparation of financial statements and other data maintenance requirements associated with providing accounting services
• Safeguard and secure Personable Identifiable information, adhere to OMB's A-123 Internal Controls and provide input into the annual review of the A -123 budget cycle memos.
• Provide excellent customer service to debtors by responding timely to phone calls and monitor/respond to emails inquiries until debts are fully collected or referred to Treasury for further cross-serving functions.
• Create, update and monitor accounts for collection receivables in our proprietary accounting system, Global Financial Management System (GFMS)
• Ensure that rejected transactions in our accounting system are corrected and processed within the correct accounting period.
•Process refunds for overcollections or overseas tax refunds; seek proper approval for waiver of fees if principal is paid in full.
•Respond timely to documentation requests from internal and external customers following all security and privacy protocols
Process credit card or ACH collection transactions via the Treasury Pay.gov system on behalf of customers.
Maintain accounting records and spreadsheets as needed to supplement the official accounting records for all transactions. Ensure all related documentation pertaining to debt is uploaded into the Document Imaging system.
Research aged debts, by requesting additional documentation from Diplomatic Research and preparing Loan recovery spreadsheets to correctly calculate fees based on new receivable status or collections.
Maintain assigned accounts to ensure they do not become delinquent, refer delinquent accounts and delinquent installment agreements to Treasury Cross-servicing.
Update Treasury's Cross-servicing referral cumulative report to ensure proper debt referral on to Treasury Cross-servicing functions and process IPAC collections received Treasury's collection efforts.
Generate, modify and export reports from our Global Business Intelligence (GBI) software to analyze trends, process deficiencies within any overpayment portfolios assigned; perform identification and problem-solving associated with Debt Collection to improve collection results.
Support ISO 9001 requirements by reviewing existing Quality Work instructions (QWIs), Reference Documents (RDs), Forms, etc. to ensure they are relevant and consistent with business processes and CGFS policy requirements.
Other duties as assigned.
Team Lead duties for this position include:
Become a subject-matter expert in the Department
Work closely with DoS Management in ensuring staff produce high quality work and help in driving process improvement initiatives.
A percentage of time (up to 25%) is allocated to assist the Contract Manager in performance management (coaching, mentoring, training, onboarding and interviewing) of the contractor personnel in a division to ensure work requirements within the department are being met.
Acts as liaison between the contractor employees and Federal Managers.
Work on skill development by ensuring employees have the appropriate tools/resources, training or re-training, job shadowing, or work with the contract company on skill-based training options.
Assists the Federal and Contract Managers with getting new hires oriented to the division.
Ensure contractor staff are adhering to DoS and division specific time and attendance policies, to include adhering to the telework agreement schedules.
Review the sign/in out logs against employees' timesheet each pay period to ensure they match.
Monitor contractor scheduling and leave requests in the office to ensure appropriate staffing/coverage.
Review requests for overtime against workload requirements. Assists in making recommendations on getting an accurate level of effort.
Attend ad hoc briefing meetings as required by the IFAS Assistant Project Manager to address department-wide issues/concerns, initiatives (projects), workload requirements for contractor employees.
Ensures the on-the-job training is documented on the On-the-Job Form and employee becomes competent in the position.
Work Schedule
Standard 8-hour shift between 600 a.m. and 6:00 p.m., with a 45-minute non-compensated lunch.
Additional hours may be required with Project Manager and DoS approval.
100% on-site position
Software Systems Utilized
Accounting Systems: GFMS and RFMS
Reporting Database: Global Business Intelligence
Document Storage: Document Imaging system
Office: Microsoft Office
Collection Research: LexisNexis
Auto-ApplyPatient Collections Representative
Collector job in Charleston, SC
To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC004164 SYS - Financial Services
Pay Rate Type
Hourly
Pay Grade
Health-19
Scheduled Weekly Hours
40
Work Shift
Entity/Organization: Medical University Hospital Authority (MUHA)
Hours per week: 40
Scheduled Work Hours/Shift: Monday - Friday 8:00am - 4:30pm
Pay Basis/FLSA: Hourly / Non-Exempt
Job Purpose:
To provide Customer Service for patients concerning the resolution and management of their patient account(s) and to undertake outbound telephone collection calls to resolve outstanding patient accounts in an automated call center environment. Some evening and weekend work may be required.
Education and Work Experience:
* High School diploma or equivalent education required.
* Must have 6 months of experience working in a medical office setting, hospital patient accounting office or AR or bad debt collection outsourcing firm.
* Call center or healthcare collection experience or healthcare patient accounting experience preferred.
* Must be familiar with information systems, demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, and demonstrate customer service recovery skills and the ability to deal with patients and staff in a tactful and diplomatic manner.
* Must exercise good judgment and discretion while following written and verbal instructions and policies.
* Must demonstrate the ability to handle a high volume of patient account calls actions and inquiries. Must be able to manage time efficiently, handle a high-volume work queue and recover outstanding receivable at a competitive level with other staff.
Degree of Supervision
* Direct supervision of site management. Available for evening and weekend work as goals and workload dictate.
Licensures, Registrations, Certifications:
* N/A
Physical Requirements:
* Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, each in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently list and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. infrequently work in dusty areas and confined/cramped spaces.
Job Responsibilities:
60%
* Handle inbound and outbound collection calls to and from patients. guarantors and third parties to effectively manage customer accounts, resolve patient questions and provide customer service.
* Manage a heavy volume of Patient Accounts in a work queue environment, collecting accounts via on-line payments, promises, and payment plans while resolving any accounting issues, disputes or customer complaints in a customer service friendly and professional manner.
* Assist patients in completing and applying for financial assistance as needed.
* Update patient demographics, insurance information and guarantor information to maintain accurate patient information.
* Accurately and consistently document all collection actions and fully document all collection conversations.
* Comply with all HIPAA privacy regulations and protect the confidentiality and privacy of patients and guarantors and their personal financial records.
* Maintain compliance with federal and state regulations and organizational policies.
35%
* Assist office with administrative duties as need to include typing, contacting insurance companies, researching documents, coping of records, handling mail phone and email requests for insurance companies, attorneys, patients and any other request.
* Maintain and manage all incoming and outgoing mail.
5%
* Other duties as assigned.
Additional Job Description
Education: High School Degree or Equivalent Work Experience: 1 year
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ***************************************
Account Representative - State Farm Agent Team Member
Collector job in Charleston, SC
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Jason Hughes - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Account Representative - State Farm Agent Team Member
Collector job in Charleston, SC
State Farm Insurance Agent located in Charleston, SC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Brooke Allen - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Hourly pay plus commission/bonus
Paid time off (vacation and personal/sick days)
Commission plus bonus
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Successful track record of meeting sales goals/quotas preferred
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
People-oriented
Self-motivated
Detail oriented
Proactive in problem solving
Ability to make presentations to potential customers
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
Collections Specialist II
Collector job in North Charleston, SC
South Carolina Federal Credit Union is currently seeking a Collections Specialist II to join our team of outstanding Loss Prevention professionals in North Charleston, SC. Duties include but are not limited to: * Work collaboratively with the Asset Protection management and team to control delinquency and minimize credit loss while following established policies and procedures during the collection of delinquent loans and credit cards.
* Utilize the collection queues, auto dialer system and reports to maintain communication with members on delinquent accounts and document pertinent information appropriately.
* Contact members for repayment arrangements and coordinate receipt of payments.
* Answer telephone calls from internal and external members regarding delinquent accounts and conduct account research, audits and corrections as needed.
* Meet or exceed team objective for delinquency and charge off through accounts reviews and communication with account holders.
* Stay abreast of the Fair Debt Collection Practices Act.
* Support other team members as needed.
Level II Duties:
* Research member disputes on delinquent loans and submit corrections or adjustments to the appropriate department as necessary.
* While exercising discretion and judgment, counsel and educate members concerning their financial responsibilities, obligations and options.
* Make recommendations to management for any assistance offered to members with hardships, to include all necessary paperwork to justify the recommendation. Prepare all appropriate forms such as extensions, re-age/fix pays, rewrites, modifications and workouts. Follow all current guidelines for hardship assistance tools.
* Review and recommend accounts for repossession, charge off, legal or magistrate action to management for approval.
Minimum qualifications include:
* Possess high school diploma or GED.
* Possess a minimum of 2 years of similar or related collections experience within a financial services work environment.
* Possess ability to successfully perform duties in a high-volume, fast-paced work environment that includes interacting with other via telephone.
* Possess direct work experience communicating professionally and effectively both verbally and in writing.
* Possess ability to maintain confidentiality and to handle sensitive issues with tact and diplomacy.
* Possess demonstrated interpersonal skills and the ability to work cooperatively with others at all levels.
* Possess demonstrated ability to examine and interpret complex information and make solid decisions with exceptional judgment.
* Possess direct work experience researching, analyzing and solving difficult problems.
* Possess direct experience working with computers with proficiency in Microsoft Office applications and various lending processing systems.
* Possess direct work experience performing intermediate mathematical skills.
This position has the potential for a hybrid schedule. Per our policy you must meet the minimum requirements of highspeed internet (200MBPS download; 25 MBPS upload, 50MS or less latency, and 30MS or less jitter) and ability to be wired into router through ethernet to support required responsibilities. A data speed analyzer test will be administered, and a higher minimum speed may be required.
NOTE: Relevant military experience is considered for veterans and transitioning service members.
South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.
#TeamBlue23
Auto-ApplyLegal Billing Specialist
Collector job in North Charleston, SC
Job DescriptionThe Opportunity: Legal Billing Specialist Email resumes to: ******************************* Premier law firm: [to be disclosed] Job title: Legal Billing SpecialistDivision: Legal Accounting DivisionJob type: Full-Time and Direct-HireSchedule: Fully OnsitePosition OverviewWe are seeking a detail-oriented and experienced Legal Billing Specialist to join our dynamic Accounting Department. The ideal candidate will be responsible for managing all aspects of the billing process, including setup, maintenance, electronic billing (e-billing), compliance, and accounts receivable. This role requires a strong understanding of legal billing procedures and systems, exceptional communication skills, and the ability to work in a fast-paced law firm environment.Key Responsibilities:
Prepare, update, and maintain client and matter billing arrangements, ensuring accurate implementation of rate structures, billing guidelines, and client-specific requirements.
Generate pre-bills, process revisions, and finalize client invoices in accordance with firm and client deadlines.
E-Billing: Submit electronic invoices through various client-specific e-billing platforms; monitor and resolve submission issues to ensure timely approval and payment.
Ensure billing practices align with client billing guidelines and firm policies; proactively identify and resolve compliance issues.
Assist with collections efforts, including tracking outstanding balances, sending reminders, and communicating with clients and attorneys to resolve billing disputes.
Utilize Aderant (or similar legal billing software) and Microsoft Office Suite (especially Excel) for reporting, data analysis, and process improvements.
Liaise effectively with attorneys, clients, and internal departments to resolve billing-related inquiries and ensure a smooth workflow.
Qualifications
Minimum 3-5 years of legal billing experience in a law firm setting is required. Experience with Aderant is strongly preferred.
Proficiency in Excel, Microsoft Word, and Outlook is essential.
Excellent written and verbal communication skills are mandatory. Must be comfortable interacting with professionals at all levels.
Detail-Oriented: Strong attention to detail and accuracy in billing practices is critical.
Problem Solving: Ability to investigate and resolve billing and payment discrepancies efficiently and diplomatically.
Familiarity with client e-billing portals (e.g., BillBlast, Serengeti, CounselLink)
Experience supporting timekeepers with complex client billing arrangements.
Easy ApplyBilling Specialist
Collector job in Summerville, SC
Billing Specialist Job Description Responsible for the full spectrum of the invoicing procedure for several assigned clients. To be successful in this role, you should have great communication and technical skills. Work is performed with supervision under the Billing Dept. Manager.
Responsibilities:
Supervise and support staff on billing process and system functionality
Manage client requests
Oversee billing status for all clients
Assist with Accounts Payable as needed
Monthly reconciliations
Coordinate client billings each month
Prepare, edit and finalize monthly invoices • Ensure up to date purchase orders are received
Provide general support to our account managers and clients
Develop and implement policies and procedures as needed
Responsible for any other work, duties or responsibilities as assigned.
Requirements:
Exceptionally good verbal articulation
Computer literacy (MS Office, Google Suite, QuickBooks)
Excellent organizational skills, with an ability to prioritize important projects
Strong phone, email and in-person communication skills • Enjoys working in a high stress, fast paced work environment
High degree of maturity, honesty, and trust.
Work Environment/Physical Demands:
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Substantial movements/motions of the wrists, hands, and fingers frequently to continuously throughout the workday utilizing a keyboard and mouse with little to no assistance.
Sedentary work; must be able to remain in a stationary position frequently to continuously throughout the workday.
The worker is subject to noise. There is sufficient noise to cause the worker to potentially use a loud voice to be heard above ambient noise level.
Worker must be able to work in front of 2-3 computer screens frequently to continuously throughout the workday.
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Auto-ApplyAccount Representative - State Farm Agent Team Member
Collector job in Moncks Corner, SC
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Parental leave
Signing bonus
Training & development
INTERN AGENCY DESCRIPTION:
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents are independent contractors that market State Farm Insurance and financial services products.
ROLE DESCRIPTION:
As an Account Representative - State Farm Agent Team Member for Dave Biliter - State Farm Agency Intern, you are vital to our daily business operations and customers success. You grow our office through meaningful customer relations and act as a liaison between customer needs and State Farm departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Experiencing in managing customer relationships preferred.
Interest in marketing products and services based on customer needs.
Communication skills - written, verbal, and listening.
Dedicated to customer service.
Able to anticipate customer needs.
Able to effectively relate to a customer.
Account Representative - State Farm Agent Team Member
Collector job in North Charleston, SC
Job DescriptionBenefits:
Simple IRA
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ABOUT OUR AGENCY:
Our agency officially opened its doors in 2023, and Ive proudly been part of the State Farm family since 2019. Were a growing team of five myself and four dedicated team members who share a common goal of serving our community while continually improving both personally and professionally.
Im originally from Alabama and a graduate of Troy University. Im married and have one wonderful daughter, and were proud to now call Charleston home. Giving back is an important part of who we are our office regularly hosts blood drives, toy drives, and other local initiatives to support those in need.
We offer flexible scheduling, leadership and business training, and goal-based promotions with incentive opportunities. Our culture is built around positivity, growth, and teamwork. Were looking for individuals who share our passion for helping others, value integrity, and are excited about developing both their career and their character along the way.
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Perry Metzler - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Account Representative - State Farm Agent Team Member
Collector job in North Charleston, SC
Job DescriptionAbout our Agency Established in 1990, State Farm Agent Tony Pope serves over 10,000 households in the Carolinas and Georgia, with offices in Mount Pleasant, North Charleston, and Summerville SC. Offering a comprehensive range of insurance services including car, home, renters, life, and small business insurance, along with coverage for motorcycles, boats, and recreational vehicles, our office consistently ranks among the top 1% of all State Farm Agents nationwide. With a dedicated team boasting nearly 500 years of collective experience, we prioritize customer relationships and community engagement in our mission to protect our clients and their futures.
Position Overview
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Group Life Insurance Benefits
401K
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
Requirements
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
ACCOUNT REP
Collector job in North Charleston, SC
Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.
Principal Responsibilities
Acquire and Maintain Customers
Basic furniture, appliance, home electronic installation/removal
Complies with all company vehicle safety standards and documentation
Credit/Customer Relationship Management
Customer payments and data entry in VersiRent computer program
Fill out receipt books, make journal entries Inbound/Outbound Service calls
Making deliveries or collecting merchandise Sales and merchandising, and all other duties deemed necessary by store management
Requirements for Account Representative
Excellent telephone skills
Intermediate math skills
Maintain professional appearance
Must be able to drive during day, night and meet all safety requirements
Must be able to explain terms of rental/lease agreement to customer
Must be able to read, write and communicate effectively in person and over telephone
Must be able to work overtime
Must be proficient in product features, benefits; must be able to work on showroom floor
Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
Regular and consistent attendance, including nights and weekends as business dictates.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
Stooping, bending, pulling, climbing, reaching, and grabbing as required
Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
Prolonged driving and standing
Must be able to work in and outdoors in a variety of climates and weather conditions
$14.50 - $15.00 Hourly
Account Representative - State Farm Agent Team Member
Collector job in Summerville, SC
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Henry Gordon - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Account Representative - State Farm Agent Team Member
Collector job in Summerville, SC
Job DescriptionBenefits:
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As Account Representative - State Farm Agent Team Member for Sarah Beem - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Provide information about insurance products and services.
Assist customers with policy applications and renewals.
Handle customer inquiries and provide timely responses.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Experience in customer service or sales preferred.
Bilingual Spanish preferred.
Account Representative - State Farm Agent Team Member
Collector job in Summerville, SC
Job DescriptionBenefits:
Competitive salary
Flexible schedule
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
Drive Success as a Sales-Focused Account Representative - State Farm Agent Team Member at Ashby Clark - State Farm Agent
Are you a motivated, results-driven professional with a passion for sales and building customer relationships? At Ashby Clark - State Farm Agent, were looking for a dynamic Account Representative - State Farm Agent Team Member who thrives on exceeding targets and growing the business by connecting customers with the right insurance solutionsand the best part? Youll earn uncapped commission that rewards your hard work without limits!
Why Join Us?
Unlimited earning potential with uncapped commissionyour success is truly in your hands.
Thrive in a fast-paced, supportive environment where your sales skills directly impact your income.
Build lasting customer relationships that fuel repeat business and referrals.
Access ongoing training and resources to sharpen your sales expertise and product knowledge.
Your Sales-Driven Responsibilities:
Proactively identify customer needs and recommend tailored insurance products and services.
Drive new business growth by assisting customers with policy applications and renewals.
Follow up on leads and inquiries promptly, turning opportunities into closed sales.
Maintain accurate records to track sales activities and customer interactions.
What It Takes to Succeed:
Strong communication and persuasion skills with a natural sales mindset.
Detail-oriented and able to manage multiple prospects and tasks efficiently.
Previous experience in sales or customer service preferred, but your drive matters most!
Ambition, resilience, and a passion for achieving and exceeding sales goals.
If youre ready to fuel your career with a role where your sales talents shine and your income has no ceiling, Ashby Clark - State Farm Agent is the place for you. Apply now and start earning what you deserve!